LOCKLY PGK728WHK Secure Pro Satin Nickel Deadbolt WiFi Smart Lock Owner’s Manual

: June 9, 2024
: LOCKLY

LOCKLY PGK728WHK Secure Pro Satin Nickel Deadbolt WiFi Smart Lock

Product Information

Specifications

ERP: PL5512Q-GL-SMT00011A-V1
Diecut: PGK728WHK
Model: Lockly Secure Pro
Power Source: 4 x AA batteries
Compatibility: Apple HomeKit

Product Usage Instructions

Install Battery & Setup with App

Insert 4 x AA batteries into the lock.
Hold the Program button for 4 seconds to initiate self diagnostics.
Open the Lockly app and add a new device by tapping on the plus (+) icon. Follow the in-app instructions.
After 10 minutes, Bluetooth connection will be disabled. To re-enter Pairing Mode, reinstall the battery or press the Program button.

Set Up Apple Home

For iOS users only, open the Home app.
Select ‘Add Accessory’ by tapping on the ‘+’ icon in the upper right corner.

Fingerprint Scanning
To add a fingerprint:

Access the Lockly app and navigate to the fingerprint settings.
Follow the on-screen instructions to register your fingerprint securely.

Frequently Asked Questions (FAQ)

How can I troubleshoot if my lock is not responding?
If your lock is not responding, try replacing the batteries first. If the issue persists, contact our technical support for assistance.
Can I use the lock without connecting to the Lockly app?
While the lock can function without the app, connecting it allows for additional features and remote access control.

Download the Lockly app

Scan or visit Lockly.com/app

This app will guide you through the installation and setup process of your Lockly smart lock. Create your proﬁ le for a more tailored experience and optimised device performance and battery life.

Scan for easy installation

Watch our step-by-step video guide for easy installation and setup.
We will guide you through each step making it a breeze.

Installation overview

Scan for full Installation Guide and User Manual

We are here to help!

Your Lockly smart lock comes with Lifetime technical support. Feel free to contact us with any questions or comments.

Getting to know your Lockly Secure Pro

a Wi-Fi status
b Unlocked indicator / Welcome Mode
c Safe Mode
d Low battery indicator

Getting to know your Lockly Secure Pro

Install battery & setup with app

STEP 1
Insert 4 x AA batteries
STEP 2
When powered, hold the Program button for 4 seconds, the lock will perform self diagnostics by extending and retracting the deadbolt multiple times.
STEP 3
Open the Lockly app, tap on plus (+) to add a new device. Follow in-app instructions.

After the lock has been powered on for 10 minutes, the Bluetooth connection will be disabled and you cannot pair the lock with the Lockly app or Home app. To re-enter Pairing Mode, either reinstall the battery or press the Program button. Reactivating Bluetooth pairing can be done by tapping the ‘BL’ button on the keypad.

Set up Apple Home

(Optional, iOS only)
Unlock your door with your iPhone and Apple Watch. Monitor status from your Home app.

STEP 1
Open Home app.
STEP 2
Tap ‘+‘ in the upper right corner and select ‘Add Accessory.’
STEP 3
Remove the battery cover and locate the Apple HomeKit code in the interior assembly or on the activation card. Scan the code when prompted.
STEP 4
Follow the in-app instructions to add your Home Key to your Wallet app.

System requirements
Sharing access with others and controlling the Lockly Secure Pro away from home through Apple Home requires an Apple TV® (4th generation tvOS 12.0 or higher), an iPad® (iOS 12.0 or higher), a HomePod® or HomePod mini® setup as a home hub.

Fingerprint scanning

To achieve consistent and quick ﬁ ngerprint recognition, it’s crucial to understand the correct procedure for registering ﬁ ngerprints.
Place your ﬁ ngertip ﬂ at on the sensor. Ensure it is centered.

Avoid Misalignment:

Height:
Avoid positioning your ﬁ nger too high or too low on the sensor.
Left/Right:
Do not place your ﬁ nger off-center to the left or right.

Angle and Touch:

Angle:
Keep your ﬁ nger straight; avoid holding it at an angle.

Adding a Fingerprint

Select your lock from the Lockly app.
Go to the ‘Access tab’ and follow on-screen instructions.

STEP 1 – Fingerprint Scanning
- The sensor will scan each ﬁ nger-print multiple times, as shown by the countdown 1 on the screen.
- Lightly place your ﬁ nger on the sensor until you hear a beep with the number counting down.
STEP 2 – Lift and Repeat
- After each scan, lift your ﬁ nger.
- Continue this process until you see the word “PASS” 2 on the screen accompanied by a long beep.

The PIN Genie Keypad

Our hack proof, exclusive PIN Genie™ dynamic shufﬂ ing technology shufﬂ es access codes after each use.

Using the PIN Genie Keypad

STEP 1
- Press the one of the four buttons that contain the digits of your access code.
- Sometimes the same digit will appear in two buttons, tab either button.
- Press the button where your number is shown. You do not need to press the actual number.
STEP 2
Press the OK button when fi nish.

Adding a Access Code

Select your lock from the Lockly app.
Go to the ‘Access tab’ and follow on-screen instructions.
The default access code is 1 2 3 4 5 6.
During set up, you are required to set a new access code to replace the default access code.

Unlock with Apple Home Keys

STEP 1
Add a home key to Apple Wallet with the Home app on your iPhone or Apple Watch. Refer to page 10 for details.
STEP 2
Turn on Express Mode in the Wallet app.
STEP 3
Place your device near the icon to unlock your door.

Unlock with digital keypad

Our hack proof, exclusive PIN Genie™ dynamic shuffl ing technology shuffl es access codes after each use.

Unlock with your fi nger

Place a registered fi nger fl at and centered on the fi ngerprint sensor.
Green LED with a ‘beep’ sound.
Door is unlocked.
Red Light w ith two ‘beep’ sounds.
Finger is not recognized. Try again or use another registered fi nger.

Our advanced biometric sensor recognizes your fi ngerprint in 0.2 sec. With AI learning technology, it improves speed and accuracy over use.

Auto and manual locking

When the Lockly smart lock is unlocked, the icon will display on the screen.

Lock with Screen
Press the OK button on the screen or swipe across when the screen is off.
Auto-Lock
Set up auto-lock when you close your door in the Lockly app.
Thumbturn
Rotate the thumbturn on the interior assembly.
Physical Key
Insert physical key and rotate.

More ways to access and control

Lockly smart lock offers a wide range of secured ways to access and grant access to your property. Refer to the Lockly app to learn more or visit support.Lockly.com.

eKeys & eBadges
Revokable access (permanent, recurring or one-time) to unlock, or setup sub- admin to let others help you manage your property.
Offl ine Access CodesTM
Grant access even if your internet is down. Issue one-time access via Lockly app.
Welcome Mode
Disable auto-lock according your preset schedule for instant access.
Voice Control
Setup Alexa and Google Assistant to control and monitor your lock status.
Air Transfer
Easily transfer user profi les between Lockly device for seamless setup and access management.
LocklyOS
Managing mulitple properties with dashboards, reports exporting, email templates and many more.

Alerts and Sounds

Exterior Assembly Alerts
- Fingerptint
- Exterior LED indicator flashes green with a ‘beep’ sound Door unlocked
- Exterior LED indicator flashes red with two ‘beep’ sound Fingerprint recognition failed
- Access Code
- Exterior LED indicator fl ashes green Door unlocked
- Exterior LED indicator fl ashes red Incorrect access code entered
- Apple Home Key / Voice Control
  Exterior LED indicator fl ashes green Door unlocked
Interior Assembly Alerts
- Battery
- Interior LED indicator flashes red with a beep sound (x3) Battery level is less than 20%
- Interior LED indicator flashes red with a beep sound (x5) Battery level is critically low (3 unlocks remaining). Replace battery immediately.

Troubleshooting / FAQ

Why is my keypad not responding?
- Press the circle button to activate the keypad.
- If is fl ashing, your smart lock is in Safe Mode. Unlock with other access credentials (fi ngerprint, mobile app, home key or physical key) to exit.
- If water is detected, Rain Mode may be activated. Unlock your door with other authentication methods (Apple Home Keys, Lockly app..)
- Check if batteries are installed correctly.
- Refer to support.Lockly.com for more information about Safe Mode and Rain Mode.
Why is my keypad on full blackout?
Battery may have been completely depleted. Use the physical key or a Type-C cable to connect your Lockly to a mobile power source to temporary activate the lock. Replace the battery immediately after unlock.
Why is my fi ngerprint not recognized?
- Check that you are using a registered fi nger.
- Make sure your fi nger is clean and dry.
- Position your fi nger at the centre of the sensor.
Why is my Lockly not locked automatically?
- Check if auto lock is disabled in the Lockly app.
- Welcome mode is currently active. Disable or change setting in Lockly app.
How to pair my smart lock with a new phone?
Download the Lockly app on your new device and log in using the same account credentials, follow in-app instructions.
How to pair my smart lock with a new Lockly account?
- You will need to perform a factory reset with the following steps.
1. On the old Lockly app account, go toSettings > Reset and Pairing > Perform Factory Reset
2. Download, register and log in to the new Lockly app account. You will need your activation card to set up the device.
- You can perform factory reset on the lock. Refer to Lockly app or support.Lockly.com for more details.

FCC Warning

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:

This device may not cause harmful interference
this device must accept any interference received, including interference that may cause undesired operation.

NOTE 1: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
Consult the dealer or an experienced radio/TV technician for help.

NOTE 2: Any changes or modifications to this unit not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.

FCC Radiation Exposure Statement
This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. It should be installed and operated with minimum distance 20cm between the radiator & your body.

IC WARNING

This device contains licence-exempt transmitter(s) that comply with Innovation, Science and Economic Development Canada’s licence-exempt RSS(s). Operation is subject to the following two conditions:

This device may not cause interference.
This device must accept any interference, including interference that may cause undesired operation of the device.

IC Radiation Exposure Statement
This equipment meets the exemption from the routine evaluation limits in section 2.5 of RSS-102. It should be installed and operated with a minimum distance of 20cm between the radiator and any part of your body.