j5create JCD Series USB-C Dual Triple Display Docking Station Installation Guide
- June 3, 2024
- j5Create
Table of Contents
j5create JCD Series USB-C Dual Triple Display Docking Station
Driver Installation
- The driver will automatically download & install on Windows® 10 devices when the docking station is plugged into the computer. (Plug & Play requires Internet access)
Manual Installation Steps
Step 1
For manual installation, keep the docking station unplugged. You can download
the latest driver from www.j5create.com under Support > Downloads/Drivers,
then search for the product by entering the model number or by scrolling down
to your product and clicking on the Windows® driver button.
Step 2
Click on the “j5create” file that should appear near the bottom left or top
right of your web browser to begin installation, then follow the prompts that
appear (You may have to navigate to your Downloads folder to open the j5create
file to begin installation. To navigate to the Downloads folder, click on the
Windows® icon at the bottom left corner of your screen then search for
Downloads, and open the j5create file).
If possible, open the j5create file as an administrator by right-clicking the
j5create file and selecting “Run as administrator.”
Step 3
Once initial installation has completed, click “Restart” to finish installing
the software. After your computer has restarted, connect the j5create docking
station to the computer, then connect your displays, peripherals, and/or power
adapter (optional) to the j5create docking station. Now you are ready to use
your j5create docking station!
Step 4 Display Settings
You can configure and rearrange your displays through the Windows® display
settings. To access the display settings, right-click on the desktop/wallpaper
and select “Display Setting” from the menu that appears.
- Do NOT plug the j5create USB™ display adapter into the computer until the driver is completely installed
Step 1
Make sure the j5create docking station is unplugged from the Mac®, and
download the latest driver from www.j5create.com under Support >
Downloads/Drivers then search for the product by entering the model number or
by scrolling down to your product and clicking on the macOS® Driver button
that corresponds to the macOS® version your Mac® is running (to find your
macOS® version, click on the Apple® icon at the top left, then click “About
this Mac®”).
Step 2
Open Finder, then select “Downloads”, locate and double click the file named
“J5Create_USB_Video_AdapterDriver(Version).dmg”. Please right-click or
2-finger click the .pkg file (it will have an icon of an opened box). The
installation window will appear, continue through the steps within the window.
During installation you will receive a “System Extension Blocked” message for
“Magic Control Technology”, navigate to System Preferences > Security &
Privacy > General, click on the padlock to make changes, and allow developer
“Magic Control Technology”, then return back to the installation window and
click restart after the installation has finished.
Step 3
After the computer has restarted, connect your displays, peripherals, and/or
power adapter (optional) to the docking station then connect the docking
station to the computer, you will then be able to use your docking station.
However if your Mac® is running macOS® 11 or later, you will receive a “USB™
Display Device” notification in the upper right corner, please click on the
icon and select “Allow”. The “USB™ Display Device” application should open
automatically, if it does not open launch the application via launchpad or the
macOS® dock at the bottom. Click on the “Active USB™ Display Driver” button
within the application. You will be prompted to allow the application.
Navigate to System Preferences > Security & Privacy > General and allow “USB™
Display Device”. Unplug the docking station from the computer then reconnect
it. You will receive a prompt to allow “DJTVirtualDisplayDriver”, you will
want to make sure it’s checked via System Preferences > Security & Privacy >
Privacy > Screen Recording, afterward unplug the docking station then
reconnect it again, your displays should be ready to use!
Step 4
Go to, and then System Preferences and select the Sound and Speaker Output
options. Here you can select which device has sound output.
- For more detailed instructions, please open the README.pdf file inside the J5Create_USB_VideoAdapter Driver.dmg file that was downloaded from our website.
System Requirements
- Microsoft® Windows® 10
- macOS® 10.11 or later
- Intel® HD Graphics 4000/ ATI™ HD 7xxx/ NVIDIA® 5XXM or higher
- Available USB-C® port with DisplayPort™ Alt mode
- Internal graphics card with 4K support for 4K output
- Available USB™ power delivery over USB-C® to support upstream charging
Extended Monitor
One 2K (2048 x 1152 @ 60 Hz) full-screen video playback
- CPU: Intel® Core™ i5 Quad Core
- RAM: 4 GB memory or higher Two 2K (2048 x 1152 @ 60 Hz) full-screen video playback
- CPU: Intel® Core™ i7 Quad Core
- RAM: 8 GB memory or higher
- A high-end processor is recommended for multi-displays and optimal performance.
- After you upgrade your operating system, update your j5create product driver before using to avoid compatibility issues.
- When using a high-power consumption device it is recommended that you use a power adapter for optimal performance. The power adapter for this docking station can be purchased separately (JUP2290) or the docking station and the power adapter can be purchased together (JCD543P).
LIMITED WARRANTY
j5create offers a limited 2-year warranty. User’s wear & tear damage is not included. The user shall call or email j5create customer service with the defect information of the product and obtain a return authorization number. Users are responsible for one-way return freight cost and we will take care of one-way freight back. In order to obtain a return authorization number, users should have the following information handy when calling or emailing the service team:
- a copy of the original purchase invoice to verify your warranty
- a product serial number
- a description of the problem
- customer’s name, address, and telephone number
j5create does not warrant that the operation of the product will be
uninterrupted or
error-free. j5create is not responsible for damage arising from failure to
follow instructions relating to the product’s use. This warranty does not
apply to: (a) consumable parts, unless damage has occurred due to a defect in
materials or workmanship; (b) cosmetic damage, including but not limited to
scratches, dents, and broken plastic on ports; (c) damage caused by use with
non-j5create products; (d) damage caused by natural disasters; (e) damage
caused by human misuse (lost, accident, abuse, misuse or other external
causes); (f) damage caused by operating the product outside the permitted or
intended uses described by j5create; (g) damage caused by service (including
upgrades and expansions) performed by anyone who is not a representative of
j5create or a j5create Authorized Service Provider; (h) a product or part that
has been modified to alter functionality or capability without the written
permission of j5create; or (i) if any j5create serial number on the product
has been removed or defaced. If such a situation occurs, j5create will
calculate the cost of materials and repair for your reference. This warranty
is given by j5create in lieu of any other warranties expressed or implied.
LIMITATION OF WARRANTY
THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY HAVE OTHER RIGHTS
THAT VARY FROM STATE TO STATE (OR BY COUNTRY OR PROVINCE). OTHER THAN AS
PERMITTED BY LAW, J5CREATE DOES NOT EXCLUDE, LIMIT OR SUSPEND OTHER RIGHTS YOU
MAY HAVE, INCLUDING THOSE THAT MAY ARISE FROM THE NONCONFORMITY OF A SALES
CONTRACT. FOR A FULL UNDERSTANDING OF YOUR RIGHTS YOU SHOULD CONSULT THE LAWS
OF YOUR COUNTRY, PROVINCE OR STATE. TO THE EXTENT NOT PROHIBITED BY LAW IN
YOUR STATE, PROVINCE, JURISDICTION OR COUNTRY, THIS WARRANTY AND THE REMEDIES
SET FORTH ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES AND
CONDITIONS, WHETHER ORAL, WRITTEN, STATUTORY, EXPRESS OR IMPLIED.
J5CREATE’S RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS IN HARDWARE AND/OR SOFTWARE IS LIMITED TO REPAIR OR REPLACEMENT AS SET FORTH IN THIS WARRANTY. J5CREATE’S LIABILITY DOES NOT EXTEND BEYOND THE REMEDIES PROVIDED FOR IN THIS LIMITED WARRANTY, AND J5CREATE DOES NOT ACCEPT LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, FOR THIRD-PARTY CLAIMS AGAINST YOU FOR DAMAGES, FOR PRODUCTS NOT BEING AVAILABLE FOR USE, OR FOR LOST OR DAMAGED DATA OR SOFTWARE. J5CREATE DOES NOT WARRANT THAT THE OPERATION OF ANY J5CREATE PRODUCT WILL BE UNINTERRUPTED OR ERROR FREE. J5CREATE’S LIABILITY IN ANY SITUATION WILL BE NO MORE THAN THE AMOUNT YOU PAID FOR THE SPECIFIC PRODUCT THAT IS THE SUBJECT OF A CLAIM. THIS IS THE MAXIMUM AMOUNT FOR WHICH WE ARE RESPONSIBLE. EXCEPT FOR THE EXPRESS WARRANTIES CONTAINED IN THIS WARRANTY AND TO THE EXTENT NOT PROHIBITED BY LAW, J5CREATE DISCLAIMS ALL OTHER WARRANTIES AND CONDITIONS, EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, INCLUDING WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY, MERCHANTABLE QUALITY AND FITNESS FOR A PARTICULAR PURPOSE AND WARRANTIES AND CONDITIONS AGAINST HIDDEN OR LATENT DEFECTS. SOME STATES, PROVINCES, JURISDICTIONS OR COUNTRIES DO NOT ALLOW DISCLAIMERS OF IMPLIED WARRANTIES AND CONDITIONS, SO THIS DISCLAIMER MAY NOT APPLY TO YOU.
TO THE EXTENT SUCH WARRANTIES AND CONDITIONS CANNOT BE DISCLAIMED UNDER THE LAWS OF THE UNITED STATES, CANADA (AND ITS PROVINCES) OR OTHERWISE, J5CREATE LIMITS THE DURATION AND REMEDIES OF SUCH WARRANTIES AND CONDITIONS TO THE DURATION OF THIS EXPRESS LIMITED WARRANTY AND, AT J5CREATE’S OPTION, REPAIR OR REPLACEMENT SERVICES. SOME STATES, PROVINCES, JURISDICTIONS OR COUNTRIES MAY NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY OR CONDITION MAY LAST, SO THE LIMITATION DESCRIBED ABOVE MAY NOT APPLY TO YOU. NO WARRANTIES OR CONDITIONS, WHETHER EXPRESS OR IMPLIED, WILL APPLY AFTER THE LIMITED WARRANTY PERIOD HAS EXPIRED.
SOME STATES, PROVINCES, JURISDICTIONS, OR COUNTRIES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY OR CONDITION LASTS, SO THIS LIMITATION MAY NOT APPLY TO YOU. WARRANTY SUPPORT ONLY APPLIES WHEN THE COVERED PRODUCT IS LOCATED WITHIN THE COUNTRY IN WHICH J5CREATE ORIGINALLY SOLD THE SYSTEM, AS REFLECTED IN J5CREATE’S RECORDS. IF YOU NEED SUPPORT FOR THE PRODUCT OUTSIDE OF THE COUNTRY OF ORIGIN (FOR EXAMPLE, WHILE TRAVELING, OR IF THE SYSTEM HAS BEEN RELOCATED TO A NEW COUNTRY), THEN J5CREATE MAY OFFER YOU OTHER SUPPORT OPTIONS FOR AN ADDITIONAL CHARGE.
For more information please visit our website at http://www.j5create.com
Copyright© 2021 j5create. All rights reserved. All trade names are registered
trademarks of their respective owners. Features and specifications are subject
to change without notice. The product may not be exactly as shown in the
diagrams.
STOP!
If you have any problems with this product, please contact our technical support team for assistance.
TECHNICAL SUPPORT
Customer Service:888-988-0488 Technical Support: 888-689-4088 Email: [email protected]
USB-C and USB are trademarks of USB Implementers Forum, Inc., its affiliates or its respective owners, registered or used in many jurisdictions worldwide. Windows and Microsoft are trademarks of Microsoft Corp., its affiliates or its respective owners, registered or used in many jurisdictions worldwide. HDMI is a trademark of HDMI Licensing Administrator, Inc., its affiliates or its respective owners, registered or used in many jurisdictions worldwide. Mac, macOS, and Apple are trademarks of Apple Inc., its affiliates or its respective owners, registered or used in many jurisdictions worldwide. DisplayPort is a trademark of the Video Electronics Standards Association, its affiliates or its respective owners, registered or used in many jurisdictions worldwide. Intel and Core are trademarks of Intel Corporation, its affiliates or its respective owners, registered or used in many jurisdictions worldwide. NVIDIA is a trademark of NVIDIA Corporation, its affiliates or its respective owners, registered or used in many jurisdictions worldwide. ATI is a trademark of Advanced Micro Devices, Inc., its affiliates, or its respective owners, registered or used in many jurisdictions worldwide. Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and/or names or their products and are the property of their respective owners. All company, product and service names used are for identification purposes only. Use of these names, logos, and brands does not imply endorsement. We disclaim any interest in the marks of others.