j5create JCD3199 USB-C Dual 4K HDMI Docking Station Installation Guide

j5create JCD3199 USB-C Dual 4K HDMI Docking Station

Product Information

Specifications

• Model: JCD3199P
• PD 3.1 140W charger included
• Quick Installation Guides available in multiple languages

Product Features

• Holder assembly for easy setup
• Sound device selection for optimal performance
• j5create USBTM display device compatibility
• Supports multiple languages ​​for user convenience

System Requirements

The product requires the following system specifications:

• Compatible with various operating systems
• USB port for connectivity
• Sound device for audio output (optional)

Special Notes

Important information to consider when using the product:

• Do not plug the j5create USBTM display device into the computer until instructed
• Follow the installation steps carefully for a seamless setup

Product Usage Instructions

Step 1: Holder Assembly

Follow the provided instructions to assemble the holder for your device.

Step 2: Initial Setup

1. Open Finder and locate the downloaded file.
2. Double-click on the file to start the installation process.
3. Follow the on-screen instructions to complete the installation.

Step 3: Restart Device

After installation is complete, restart your device to finish the software installation.

Step 4: Connect j5create Device

Once the computer has restarted, connect the j5create device to your computer and then connect your displays, peripherals, and/or power adapter to the j5create device.

Step 5: Sound Device Selection

Select the sound device as per your preferences for optional sound output.

Final Step: Ready to Use

Your j5create device is now ready for use!

Frequently Asked Questions

• Q: What should I do if my device is not recognized by the computer?
  • A: Ensure that you have followed all installation steps correctly and try reconnecting the device after a system restart.
• Q: Can I use the product with multiple computers?
  • A: Yes, you can use the product with multiple computers as long as they meet the system requirements.
• Q: Is technical support available for troubleshooting?
  • A: Yes, technical support is available to assist you with any issues you may encounter during product usage. Contact our support team for help.

Features

• Supports dual 4K HDMI™ (4K@60Hz + 4K@30 Hz) / • Supports Power Delivery 3.1 140W power in
• Reliable network connectivity via the Gigabit Ethernet
• Two USB™ 10Gbps and two USB™ 5Gbps ports for connecting peripherals
• Cable storage compartment / • Security lock
• Built-in magnetic wireless charger provides up to 15W fast wireless charging. Compatible with iPhone® MagSafe®.
• The wireless charging will not work without connecting a USB-C® power adapter.

System requirements

• Available USB-C® port that supports DisplayPort™ alternate mode and USB™ Power Delivery 2.0/3.0 or 3.1 Please refer to the manufacturer of your computer for more information about your device
• The host device must support DisplayPort™ 1.4 to achieve 4K resolution at 60 Hz

Special notes

• Driver installation is required for macOS® and Windows®. If the computer has network access and administrative rights, Windows® can automatically install the driver when the device is plugged in.
• In order for the computer to charge you must connect a USB-C® power adapter and the computer must support Power Delivery.
• If you are using high-powered USB™ devices, attach a USB-C® power adapter to the power delivery port to ensure maximum performance. To avoid disruption, do not remove the power adapter while copying files.
• We advise no more than one (1) bus-powered/portable external hard disk drive to be connected to the adapter at a time.
• The 15W wireless charging will only work when a USB-C® power adapter over 60W is connected to the dock.
• Please check the bottom of the product for marking information

Windows® 11/10 – Display Driver Installation

The driver will automatically download & install on Windows® 11/10 devices when the j5create device is plugged into the computer. (Plug & Play requires internet access and administrative rights)

• Step 1: Download Driver From Our Website For manual installation, keep the j5create device unplugged. You can download the latest driver at en.j5create.com under Support > Downloads/Drivers, then search for the product by entering the model number or by scrolling down to your product and clicking on the Windows® driver button.
• Step 2: Install Driver Click on the “j5create” file that should appear near the bottom left or top right of your web browser to begin the installation, then follow the prompts that appear (You may have to navigate to your Downloads folder to open the j5create file to begin the installation. To navigate to the Downloads folder, click on the Windows® icon at the bottom left corner (Windows® 10) or centre (Windows® 11) of your screen then search for Downloads, and open the j5create file).
  • If possible, open the j5create file as an administrator by right-clicking the j5create file and selecting “Run as administrator.”, otherwise try double-clicking the file.
• Step 3: Restart Device Once the installation has been completed, click “Restart” to finish installing the software. After your computer has restarted, connect the j5create device to the computer, then connect your displays, peripherals, and/or power adapter (optional) to the j5create device. Now you are ready to use your j5create device!
• Step 4: Display Settings (Optional) You can configure and rearrange your displays through the Windows® display settings. To access the display settings, right-click on the desktop/wallpaper and select “Display Setting” from the menu that appears.
• Step 5: Select Sound Device(Optional)
  You may need to select your sound device afterwards, do so by clicking on the Windows® icon at the bottom left corner (Windows® 10) or centre (Windows® 11) of your screen then search for Control Panel > Hardware and Sound > Sound > from here you can select your default speakers and microphone. Right-click on your desired device for extra options. Select “Default Device” to set your default audio playback device or select “Set as Default Communication Device” to select your default microphone.

macOS®10.14 or later – Display Driver Installation

Do NOT plug the j5create USB™ display device into the computer until instructed for simpler install

• Step 1 Make sure the j5create device is unplugged from the Mac®, and download the latest driver from www.j5create.com under Support > Downloads/Drivers then search for the product by entering the model number or by scrolling down to your product and clicking on the macOS® “DOWNLOAD” button that corresponds to the macOS® version your Mac® is running (to find your macOS® version, click on the Apple® icon at the top left, then click “About this Mac®”).
• Step 2 Open Finder, then select “Downloads”, locate, and double click the file named “J5Create_USB_Video_AdapterDriver(Version).dmg”. Right-click or 2-finger click the .pkg file (it will have an icon of an opened box). The installation window will appear, continue through the steps within the window.
• Step 3 (For M-series Mac® computers 2020 OR LATER otherwise skip to Step 4) If your Mac® is using Apple® silicon then you may receive a prompt to install Rosetta which is required for install to work, click the “Install” button, enter your password then click “Install Software”.
  • Note: This Step may not occur if Rosetta is already installed and will not occur if your Mac® has an Intel® processor.
• Step 4 At the beginning of the installation you will be prompted to enter your password. Enter your password then click “Install Software”. After the installation has finished click on “Restart” and a prompt will appear asking if you want to move the Installer to the Trash (which option you choose won’t affect the install but will keep or remove the installer in your downloads folder). After you select an option, the computer will restart.
• Step 5 (Only applies to macOS® 13 or later) Plug in the j5create device. You will then see a prompt that reads “Allow accessory to connect?”, click on “Allow”.
• Step 6 (Optional but recommended) You will receive a notification that reads “USB Display Device Notifications”, click on the notification OR click on the Apple® icon at the top left > System Settings > Notifications > USB Display Device > Then make sure “Allow Notifications” is on.
• Step 7 (Only applies to macOS® 11 or later)A USB Display Device window should have also appeared that should have a “Activate USB Display Driver” button, click on the button. You will receive a System Extension Blocked prompt, click on “Open System Settings” where you will see a message under Security that reads System software from the application “USB Display Device” was blocked from loading. Click on the “Allow” button, enter your password when prompted, then click on “Modify Settings”. * Note: The “USB™ Display Device” application should open automatically, if it does not open launch the application via launchpad or the macOS® dock at the bottom.
• Step 8 (Only applies to macOS® 10.15 or later) Connect your monitor, TV, or display to the j5create device. You will receive a Screen Recording prompt that reads “DJTVirtualDisplayAgent” would like to record this computer’s screen and audio. *Note if you do not see this prompt please try plugging your monitor, TV, or display into a different display port on your j5create device if it has it. Click on “Open System Settings” OR click on the Apple® icon at the top left > System Settings > Privacy & Security > Screen Recording and allow DJTVirtualDisplayAgent.
• Step 9 Unplug then reconnect the j5create device, afterwards all connected displays should be working! You can click on the Apple® icon > System Settings > Displays to adjust your display settings. Click on “Arrange…” just set the layout of your displays.
• Step 10 (Optional) Click on the Apple® icon > System Settings> Sound > under Output & Input select “Sound”, here you can select which device has sound output. * For more detailed instructions, please open the README.pdf file inside the  J5Create_USB_VideoAdapter Driver.dmg file that was downloaded from our website.
  • Note: For operating systems older than macOS® 13 you may need to navigate to System Preferences > Security & Privacy > General > then allow “Magic Control Technology” or “USB Display Device” during installation.

Holder assembly

Step 1

Step 2

Scan for web instructions

FCC Statement

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC
Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This
equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the
instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not
occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be
determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the
following measures:
– Reorient or relocate the receiving antenna.
– Increase the separation between the equipment and receiver.
– Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
– Consult the dealer or an experienced radio/TV technician for help.
This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not
cause harmful interference, and (2) this device must accept any interference received, including interference that may cause
undesired operation.
Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to
operate this device.

LIMITED WARRANTY

j5create offers a limited 2-year warranty. User’s wear & tear damage is not included. The user shall call or email j5create
customer service with the defect information of the product and obtain a return authorization number. Users are responsible for
one-way return freight cost and we will take care of one-way freight back. In order to obtain a return authorization number,
users should have the following information handy when calling or emailing the service team:

1. a copy of the original purchase invoice to verify your warranty
2. a product serial number
3. a description of the problem
4. customer’s name, address, and telephone number

j5create does not warrant that the operation of the product will be uninterrupted or error-free. j5create is not responsible for damage arising from failure to follow instructions relating to the product’s use. This warranty does not apply to:

• (a) consumable parts, unless damage has occurred due to a defect in materials or workmanship;
• (b) cosmetic damage, including but not limited to scratches, dents, and broken plastic on ports;
• (c) damage caused by use of non-j5create products;
• (d) damage caused by natural disasters;
• (e) damage caused by human misuse (loss, accident, abuse, misuse or other external causes);
• (f) damage caused by operating the product outside the permitted or intended uses described by j5create;
• (g) damage caused by service (including upgrades and expansions) performed by anyone who is not a representative of j5create or a j5create Authorized Service Provider;
• (h) a product or part that has been modified to alter functionality or capability without the written permission of j5create; or
• (i) if any j5create serial number on the product has been removed or defaced. If such a situation occurs, j5create will calculate the cost of materials and repair for your reference.

This warranty is given by j5create in lieu of any other warranties expressed or implied.

LIMITATION OF WARRANTY

THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY HAVE OTHER RIGHTS THAT VARY FROM STATE TO STATE (OR BY COUNTRY OR PROVINCE). OTHER THAN AS PERMITTED BY LAW, J5CREATE DOES NOT EXCLUDE, LIMIT OR SUSPEND OTHER RIGHTS YOU MAY HAVE, INCLUDING THOSE THAT MAY ARISE FROM THE NONCONFORMITY OF A SALES CONTRACT. FOR A FULL UNDERSTANDING OF YOUR RIGHTS YOU SHOULD CONSULT THE LAWS OF YOUR COUNTRY, PROVINCE OR STATE. TO THE EXTENT NOT PROHIBITED BY LAW IN YOUR STATE, PROVINCE, JURISDICTION OR COUNTRY, THIS WARRANTY AND THE REMEDIES SET FORTH ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES AND CONDITIONS, WHETHER ORAL, WRITTEN, STATUTORY, EXPRESS OR IMPLIED. J5CREATE’S RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS IN HARDWARE AND/OR SOFTWARE IS LIMITED TO REPAIR OR REPLACEMENT AS SET FORTH IN THIS WARRANTY. J5CREATE’S LIABILITY DOES NOT EXTEND BEYOND THE REMEDIES PROVIDED FOR IN THIS LIMITED WARRANTY, AND J5CREATE DOES NOT ACCEPT LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, FOR THIRD-PARTY CLAIMS AGAINST YOU FOR DAMAGES, FOR PRODUCTS NOT BEING AVAILABLE FOR USE, OR FOR LOST OR DAMAGED DATA OR SOFTWARE. J5CREATE DOES NOT WARRANT THAT THE OPERATION OF ANY J5CREATE PRODUCT WILL BE UNINTERRUPTED OR ERROR-FREE. J5CREATE’S LIABILITY IN ANY SITUATION WILL BE NO MORE THAN THE AMOUNT YOU PAID FOR THE SPECIFIC PRODUCT THAT IS THE SUBJECT OF A CLAIM. THIS IS THE MAXIMUM AMOUNT FOR WHICH WE ARE RESPONSIBLE. EXCEPT FOR THE EXPRESS WARRANTIES CONTAINED IN THIS WARRANTY AND TO THE EXTENT NOT PROHIBITED BY LAW, J5CREATE DISCLAIMS ALL OTHER WARRANTIES AND CONDITIONS, EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, INCLUDING WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY, MERCHANTABLE QUALITY AND FITNESS FOR A PARTICULAR PURPOSE AND WARRANTIES AND CONDITIONS AGAINST HIDDEN OR LATENT DEFECTS. SOME STATES, PROVINCES, JURISDICTIONS OR COUNTRIES DO NOT ALLOW DISCLAIMERS OF IMPLIED WARRANTIES AND CONDITIONS, SO THIS DISCLAIMER MAY NOT APPLY TO YOU. TO THE EXTENT SUCH WARRANTIES AND CONDITIONS CANNOT BE DISCLAIMED UNDER THE LAWS OF THE UNITED STATES, CANADA (AND ITS PROVINCES) OR OTHERWISE, J5CREATE LIMITS THE DURATION AND REMEDIES OF SUCH WARRANTIES AND CONDITIONS TO THE DURATION OF THIS EXPRESS LIMITED WARRANTY AND, AT J5CREATE’S OPTION, REPAIR OR REPLACEMENT SERVICES. SOME STATES, PROVINCES, JURISDICTIONS OR COUNTRIES MAY NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY OR CONDITION MAY LAST, SO THE LIMITATION DESCRIBED ABOVE MAY NOT APPLY TO YOU. NO WARRANTIES OR CONDITIONS, WHETHER EXPRESS OR IMPLIED, WILL APPLY AFTER THE LIMITED WARRANTY PERIOD HAS EXPIRED. SOME STATES, PROVINCES, JURISDICTIONS OR COUNTRIES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY OR CONDITION LASTS, SO THIS LIMITATION MAY NOT APPLY TO YOU. WARRANTY SUPPORT ONLY APPLIES WHEN THE COVERED PRODUCT IS LOCATED WITHIN THE COUNTRY IN WHICH J5CREATE ORIGINALLY SOLD THE SYSTEM, AS REFLECTED IN J5CREATE’S RECORDS. IF YOU NEED SUPPORT FOR THE PRODUCT OUTSIDE OF THE COUNTRY OF ORIGIN (FOR EXAMPLE, WHILE TRAVELING, OR IF THE SYSTEM HAS BEEN RELOCATED TO A NEW COUNTRY), THEN J5CREATE MAY OFFER YOU OTHER SUPPORT OPTIONS FOR AN ADDITIONAL CHARGE. For more information please visit our website at http://www.j5create.com Copyright© 2023 j5create. All rights reserved. All trade names are registered trademarks of their respective owners. Features and specifications are subject to change without notice. The product may not be exactly as shown in the diagrams

References

• ate.com/pages/contact
• j5create International
• j5create勾五官网-j5简单,触手可及
• j5create International

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