j5create JCD398 USB-C Dual 4K HDMI 10Gbps Mini Dock Installation Guide

j5create JCD398 USB-C Dual 4K HDMI 10Gbps Mini Dock

Product Information

Specifications:

• Model: JCD398
• Manufacturer: Kaijet Technology International BV
• System Requirements:
  • Power Delivery 2.0/3.0 or 3.1
  • Host device must support DisplayPortTM 1.4 for 4K resolution at 60 Hz

Product Usage Instructions

Step 1: Download Drivers
Download the latest driver from the j5create website by following these steps:

1. Keep the j5create device unplugged.
2. Visit en.j5create.com and navigate to Support > Downloads/Drivers.
3. Search for the product using the model number.
4. Select your default speakers and microphone settings as needed.

Step 2: Installation Process
Follow these steps for installation:

1. Do not plug the j5create USBTM display device into the computer until instructed.
2. Open Finder and navigate to Downloads.
3. Double-click on the J5Create_USB_Video_AdapterDriver(Version).dmg file.
4. Right-click or double-tap on the .pkg file and proceed with the installation steps.

Frequently Asked Questions (FAQ)

• Q: What are the system requirements for the JCD398?
  A: The JCD398 requires Power Delivery 2.0/3.0 or 3.1 and the host device must support DisplayPortTM 1.4 for 4K resolution at 60 Hz.

• Q: How do I install the driver for the JCD398?
  A: To install the driver, download it from the j5create website, keeping the device unplugged, and follow the provided instructions for a successful installation process.

• Q: Can I plug in the j5create USBTM display device before installing the driver?
  A: No, it is recommended not to plug in the display device until instructed during the installation process to ensure a smoother setup.

System Requirements

• Windows® 10 / 11
• macOS® 10.14 or later
• Available USB-C® port that supports DisplayPort™ alternate mode and USB™ Power Delivery 2.0/3.0 or 3.1 Please refer to the manufacturer of your computer for more information about your device
• The host device must support DisplayPort™ 1.4 to achieve 4K resolution at 60 Hz.

Note

• Driver installation is required for macOS® and Windows®. If the computer has network access and administrative rights, Windows® can automatically install the driver when the device is plugged in.
• The adapter can connect to a USB-C® port that doesn’t support Power Delivery, but it will not pass power through the connected device.
• A 4K-capable display is required for obtaining the 3840 x 2160 resolution
• If you are using a high-powered USB™ device, attach a USB-C® power adapter to the power delivery port to ensure maximum performance. When using the USB-C® power adapter, the multi-adapter powers both the adapter (with attached peripherals) and your laptop.

Display Driver Installation

Windows® 11/10
The driver will automatically download & install on Windows® 11/10 devices when the j5create device is plugged into the computer. (Plug & Play requires internet access and administrative rights)

• Step 1: Download Driver From Our Website
  For manual installation, keep the j5create device unplugged. You can download the latest driver at en.j5create.com under Support > Downloads/Drivers, then search for the product by entering the model number or by scrolling down to your product and clicking on the Windows® driver button.

• Step 2: Install Driver Click on the “j5create” file that should appear near the bottom left or top right of your web browser to begin installation, then follow the prompts that appear (You may have to navigate to your Downloads folder to open the j5create file to begin installation. To navigate to the Downloads folder, click on the Windows® icon at the bottom left corner (Windows® 10) or center (Windows® 11) of your screen then search for Downloads, and open the j5create file). * If possible, open the j5create file as an administrator by right clicking the j5create file and selecting “Run as administrator.”, otherwise try double-clicking the file.

• Step 3: Restart Device Once the installation has completed, click “Restart” to finish installing the software. After your computer has restarted, connect the j5create device to the computer, then connect your displays, peripherals, and/or power adapter (optional) to the j5create device. Now you are ready to use your j5create device!

• Step 4: Display Settings (Optional)
  You can configure and rearrange your displays through the Windows® display settings. To access the display settings, right-click on the desktop/wallpaper and select “Display Setting” from the menu that appears.

• Step 5: Select Sound Device(Optional)
  You may need to select your sound device afterwards, do so click on the Windows® icon at the bottom left corner (Windows® 10) or center (Windows® 11) of your screen then search for Control Panel > Hardware and Sound > Sound > from here you can select your default speakers and microphone. Right-click on your desired device for extra options. Select “Default Device” to set your default audio playback device or select “Set as Default Communication Device” to select your default microphone.

macOS®10.14 or later
Do NOT plug the j5create USB™ display device into the computer until instructed for simpler install.

• Step 1 Make sure the j5create device is unplugged from the Mac®, and download the latest driver from www.j5create.com under Support > Downloads/Drivers then search for the product by entering the model number or by scrolling down to your product and clicking on the macOS® “DOWNLOAD” button that corresponds to the macOS® version your Mac® is running (to find your macOS® version, click on the Apple® icon at the top left, then click “About this Mac®”).

• Step 2 Open Finder, then select “Downloads”, locate, and double click the file named “J5Create_USB_Video_AdapterDriver(Version).dmg”. Right-click or 2-finger click the .pkg file (it will have an icon of an opened box). The installation window will appear, continue through the steps within the window.

• Step 3 (For M-series Mac® computers 2020 OR LATER otherwise skip to Step 4)
  If your Mac® is using Apple® silicon then you may receive a prompt to install Rosetta which is required for install to work, click the “Install” button, enter your password then click “Install Software”.
  *Note: This Step may not occur if Rosetta is already installed and will not occur if your Mac® has an Intel® processor.

• Step 4 At the beginning of the installation you will be prompted to enter your password. Enter your password then click “Install Software”. After the installation has finished click on “Restart” and a prompt will appear asking if you want to move the Installer to the Trash (which option you choose won’t affect the install but will keep or remove the installer in your downloads folder). After you select an option, the computer will restart.

• Step 5 (Only applies to macOS® 13 or later)
  Plug in the j5create device. You will then see a prompt that reads “Allow accessory to connect?”, click on “Allow”.

• Step 6 (Optional but recommended)
  You will receive a notification that reads “USB Display Device Notifications”, click on the notification OR click on the Apple® icon at the top left > System Settings > Notifications > USB Display Device > Then make sure “Allow Notifications” is on.

• Step 7 (Only applies to macOS® 11 or later)
  A USB Display Device window should have also appeared that should have a “Activate USB Display Driver” button, click on the button. You will receive a System Extension Blocked prompt, click on “Open System Settings” where you will see a message under Security that reads System software from the application “USB Display Device” was blocked from loading. Click on the “Allow” button, enter your password when prompted, then click on “Modify Settings”. *
  Note: The “USB™ Display Device” application should open automatically, if it does not open launch the application via launchpad or the macOS® dock at the bottom.

• Step 8 (Only applies to macOS® 10.15 or later)
  Connect your monitor, TV, or display to the j5create device. You will receive a Screen Recording prompt that reads “DJTVirtualDisplayAgent” would like to record this computer’s screen and audio? *Note if you do not see this prompt please try plugging your monitor, TV, or display into a different display port on your j5create device if it has it. Click on “Open System Settings” OR click on the Apple® icon at the top left > System Settings > Privacy & Security > Screen Recording and allow DJTVirtualDisplayAgent.

• Step 9 Unplug then reconnect the j5create device, afterwards all connected displays should be working! You can click on the Apple® icon > System Settings > Displays to adjust your display settings. Click on “Arrange…” and just set the layout of your displays.

• Step 10 (Optional)
  Click on the Apple® icon > System Settings> Sound > under Output & Input select “Sound”, here you can select which device has sound output. * For more detailed instructions, please open the README.pdf file inside the J5Create_USB_VideoAdapter Driver.dmg file that was downloaded from our website.
  *Note: For operating systems older than macOS® 13 you may need to navigate to System Preferences > Security & Privacy > General > then allow “Magic Control Technology” or “USB Display Device” during installation.

TECHNICAL SUPPORT

• Customer Service: 888-988-0488
• Technical Support: 888-689-4088
• Email: service@j5create.com
• Service Hours: Mon. – Fri. 10:00 – 18:00 E.S.T

Kaijet Technology International B.V.
Phone Number: +31-(0)6-2880 2882
Address: Zomerdoorn 20,3068 MZ Rotterdam,Netherlands
E-mail: service@j5create.com

SUPPORT TECHNIQUE
Numéro gratuit: +1-888-988-0488
Heures d’ouverture: lun.-Ven. 10:00 – 18:00 U.S.A-E.S.T
Email: service@j5create.com

USB-C and USB are trademarks of USB Implementers Forum, Inc., its affiliates or its respective owners, registered or used in many jurisdictions worldwide. DisplayPort is a trademark of the Video Electronics Standards Association, its affiliates or its respective owners, registered or used in many jurisdictions worldwide. HDMI is a trademark of HDMI Licensing Administrator, Inc., its affiliates or its respective owners, registered or used in many jurisdictions worldwide. Windows is a trademark of Microsoft Corp., its affiliates or its respective owners, registered or used in many jurisdictions worldwide. Mac and macOS are trademarks of Apple Inc., its affiliates or its respective owners, registered or used in many jurisdictions worldwide. Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and/or names or their products and are the property of their respective owners. All company, product and service names used are for identification purposes only. Use of these names, logos, and brands does not imply endorsement. We disclaim any interest in the marks of others.

FCC Information

This equipment has been tested and found to comply with the limits for a Class B digital device, under part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used by the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and the receiver.
• Connect the equipment to an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.

This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate this device.

LIMITED WARRANTY

j5create offers a limited 2-year warranty. The user’s wear & tear damage is not included. The user shall call or email j5create customer service with the defect information of the product and obtain a return authorization number. Users are responsible for one-way return freight cost and we will take care of one-way freight back. To obtain a return authorization number, users should have the following information handy when calling or emailing the service team:

1. a copy of the original purchase invoice to verify your warranty
2. a product serial number
3. a description of the problem
4. customer’s name, address, and telephone number

j5create does not warrant that the operation of the product will be uninterrupted or error-free. j5create is not responsible for damage arising from failure to follow instructions relating to the product’s use. This warranty does not apply to (a) consumable parts unless damage has occurred due to a defect in materials or workmanship; (b) cosmetic damage, including but not limited to scratches, dents, and broken plastic on ports; (c) damage caused by use with non-j5cr rate products; (d) damage caused by natural disasters; (e) damage caused by human misuse (lost, accident, abuse, misuse or other external causes); (f) damage caused by operating the product outside the permitted or intended uses described by j5c create; (g) damage caused by service (including upgrades and expansions) performed by anyone who is not a representative of j5create or a j5create Authorized Service Provider; (h) a product or part that has been modified to alter functionality or capability without the written permission of j5create; or (i) if any j5create serial number on the product has been removed or defaced. If such a situation occurs, j5create will calculate the cost of materials and repair for your reference. This warranty is given by j5create instead of any other warranties expressed or implied.

LIMITATION OF WARRANTY
THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY HAVE OTHER RIGHTS THAT VARY FROM STATE TO STATE (OR BY COUNTRY OR PROVINCE). OTHER THAN AS PERMITTED BY LAW, J5CREATE DOES NOT EXCLUDE, LIMIT OR SUSPEND OTHER RIGHTS YOU MAY HAVE, INCLUDING THOSE THAT MAY ARISE FROM THE NONCONFORMITY OF A SALES CONTRACT. FOR A FULL UNDERSTANDING OF YOUR RIGHTS YOU SHOULD CONSULT THE LAWS OF YOUR COUNTRY, PROVINCE OR STATE. TO THE EXTENT NOT PROHIBITED BY LAW IN YOUR STATE, PROVINCE, JURISDICTION OR COUNTRY, THIS WARRANTY AND THE REMEDIES SET FORTH ARE EXCLUSIVE AND INSTEAD OF ALL OTHER WARRANTIES, REMEDIES AND CONDITIONS, WHETHER ORAL, WRITTEN, STATUTORY, EXPRESS OR IMPLIED.

J5CREATE’S RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS IN HARDWARE AND/OR SOFTWARE IS LIMITED TO REPAIR OR REPLACEMENT AS OUTLINED IN THIS WARRANTY. J5CREATE’S LIABILITY DOES NOT EXTEND BEYOND THE REMEDIES PROVIDED FOR IN THIS LIMITED WARRANTY, AND J5CREATE DOES NOT ACCEPT LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, FOR THIRD-PARTY CLAIMS AGAINST YOU FOR DAMAGES, FOR PRODUCTS NOT BEING AVAILABLE FOR USE, OR FOR LOST OR DAMAGED DATA OR SOFTWARE. J5CREATE DOES NOT WARRANT THAT THE OPERATION OF ANY J5CREATE PRODUCT WILL BE UNINTERRUPTED OR ERROR-FREE. J5CREATE’S LIABILITY IN ANY SITUATION WILL BE NO MORE THAN THE AMOUNT YOU PAID FOR THE SPECIFIC PRODUCT THAT IS THE SUBJECT OF A CLAIM. THIS IS THE MAXIMUM AMOUNT FOR WHICH WE ARE RESPONSIBLE.

EXCEPT FOR THE EXPRESS WARRANTIES CONTAINED IN THIS WARRANTY AND TO THE EXTENT NOT PROHIBITED BY LAW, J5CREATE DISCLAIMS ALL OTHER WARRANTIES AND CONDITIONS, EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, INCLUDING WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY, MERCHANTABLE QUALITY AND FITNESS FOR A PARTICULAR PURPOSE AND WARRANTIES AND CONDITIONS AGAINST HIDDEN OR LATENT DEFECTS. SOME STATES, PROVINCES, JURISDICTIONS OR COUNTRIES DO NOT ALLOW DISCLAIMERS OF IMPLIED WARRANTIES AND CONDITIONS, SO THIS DISCLAIMER MAY NOT APPLY TO YOU.

TO THE EXTENT SUCH WARRANTIES AND CONDITIONS CANNOT BE DISCLAIMED UNDER THE LAWS OF THE UNITED STATES, CANADA (AND ITS PROVINCES) OR OTHERWISE, J5CREATE LIMITS THE DURATION AND REMEDIES OF SUCH WARRANTIES AND CONDITIONS TO THE DURATION OF THIS EXPRESS LIMITED WARRANTY AND, AT J5CREATE’S OPTION, REPAIR OR REPLACEMENT SERVICES. SOME STATES, PROVINCES, JURISDICTIONS OR COUNTRIES MAY NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY OR CONDITION MAY LAST, SO THE LIMITATION DESCRIBED ABOVE MAY NOT APPLY TO YOU.

NO WARRANTIES OR CONDITIONS, WHETHER EXPRESS OR IMPLIED, WILL APPLY AFTER THE LIMITED WARRANTY PERIOD HAS EXPIRED. SOME STATES, PROVINCES, JURISDICTIONS OR COUNTRIES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY OR CONDITION LASTS, SO THIS LIMITATION MAY NOT APPLY TO YOU.

WARRANTY SUPPORT ONLY APPLIES WHEN THE COVERED PRODUCT IS LOCATED WITHIN THE COUNTRY IN WHICH J5CREATE ORIGINALLY SOLD THE SYSTEM, AS REFLECTED IN J5CREATE’S RECORDS. IF YOU NEED SUPPORT FOR THE PRODUCT OUTSIDE OF THE COUNTRY OF ORIGIN (FOR EXAMPLE, WHILE TRAVELING, OR IF THE SYSTEM HAS BEEN RELOCATED TO A NEW COUNTRY), THEN J5CREATE MAY OFFER YOU OTHER SUPPORT OPTIONS FOR AN ADDITIONAL CHARGE.

For more information please visit our website at http://www.j5create.com Copyright© 2023 j5create. All rights reserved. All trade names are registered trademarks of their respective owners. Features and specifications are subject to change without notice. Product may not be exactly as shown in the diagrams.

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References

• j5create International
• j5create International

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