vtech RM5764HD 5-inch Smart Wi-Fi 1080p Pan and Tilt Monitor User Guide
- June 7, 2024
- vtech
Table of Contents
RM5764HD 5-inch Smart Wi-Fi 1080p Pan and Tilt Monitor
Baby unit: 2412 – 2462 MHz 11 5” Color LCD (IPS 1280×720 pixels) Maximum power allowed by FCC and IC. Actual operating range may vary according to environmental conditions at the time of use. Parent unit/Baby unit power adapters: VTech, VT05EUS05100 Rated output: 5V DC, 1000mA. Parent unit battery: BP1763 (3.8V 2100mAh Lithium-ion battery) ZhongShan Tianmao battery Co. Ltd.
Technical specifications
Disclaimer and Limitation of Liability
VTech Communications, Inc. and its suppliers assume no responsibility for any
damage or loss resulting from the use of this user’s manual. VTech
Communications, Inc. and its suppliers assume no responsibility for any loss
or claims by third parties that may arise through the use of this product.
Company: VTech Communications, Inc. Address: 9020 SW Washington Square Road –
Ste 555 Tigard, OR 97223, United States Phone: 1
800-595-9511 in the U.S. or 1
800-267-7377 in Canada
CONFORMS TO UL STD. 62368-1 CERTIFIED TO CSA STD. C22.2 NO.62368-1
Android TM and Google Play TM are trademarks of Google Inc. App Store is a
trademark of Apple Inc., registered in the U.S. and other countries. IOS is a
trademark or registered trademark of Cisco in the U.S. and other countries and
is used under license.
Specifications are subject to change without notice. © 2021 VTech
Communications, Inc. All rights reserved. 04/21. RM5764-XHD_QSG_V6.
Go to www.vtechphones.com to register your product for enhanced warranty support and latest VTech product news.
RM5764HD RM5764-2HD
5-inch Smart Wi-Fi 1080p Pan and Tilt Monitor
Quick start guide
For more support information:
S m
RM5764HD RM5764-2HD
Congratulations
on purchasing your new VTech product. Before using this HD video monitor,
please read Important safety instructions. For support, shopping, and
everything new at VTech, visit our website at www.vtechphones.com. In Canada,
visit www.vtechcanada.com.
What does HD Video Monitor do?
VTech 5-inch Smart Wi-Fi 1080p Pan and Tilt Monitor allows you to stay close
to your baby when you are on the move or away. This monitor is Wi-Fi enabled,
which uses your home wireless network to stream live video and audio through
the HD baby unit and 5-inch color screen parent unit. It allows you to
maintain a constant connection to your baby.
You can also monitor from your smartphone and mobile tablet. VTech 5-inch
Smart Wi-Fi 1080p Pan and Tilt Monitor uses MyVTech Baby 1080p app to let you
instantly see and hear what’s happening with your baby from anywhere in the
world. The app can be downloaded from the App Store or the Google PlayTM
Store, directly from your smartphone or mobile tablet.
Frequency Channels LCD
Nominal effective range Power requirement
What’s in the box
Your HD video monitor package contains the following items. Save your sales
receipt and original packaging in the event warranty service is necessary.
Quick start guide
Important safety instructions
x 2
x 2
1 set for RM5764HD 2 sets for RM5764-2HD
Requirements
For mobile access: MyVTech Baby 1080p mobile app Network Wi-Fi router
Internet connection
Wi-Fi 2.4GHz 802.11 b/g/n
1.5 Mbps @ 720p or 2.5 Mbps @1080p upload bandwidth per baby unit
Protect your privacy and online security
VTech cares about your privacy and peace of mind. That’s why we’ve put
together a list of industry-recommended best practices to help keep your
wireless connection private and your devices protected when online. We
recommend you carefully review and consider complying with the following tips.
Ensure your wireless connection is secure. · Before installing a device,
ensure your router’s wireless signal is encrypted by selecting
the “WPA2-PSK with AES” setting in your router’s wireless security menu.
Change default settings. · Change your wireless router’s default wireless
network name (SSID) to something unique. · Change default passwords to unique,
strong passwords. A strong password:
– Is at least 10 characters long. – Is complex. – Does not contain dictionary
words or personal information. – Contains a mix of uppercase letters,
lowercase letters, special characters and numbers. Keep your devices up to
date. · Download security patches from manufacturers as soon as they become
available. This will ensure you always have the latest security updates. · If
the feature is available, enable automatic updates for future releases.
Disable Universal Plug and Play (UPnP) on your router. · UPnP enabled on a
router can limit the effectiveness of your firewall by allowing other network
devices to open inbound ports without any intervention or approval from you. A
virus or other malware program could use this function to compromise security
for the entire network.
For more information on wireless connections and protecting your data, please
review the following resources from industry experts: 1. Federal
Communications Commission: Wireless Connections and Bluetooth Security Tips
www.fcc.gov/consumers/guides/how-protect-yourself-online. 2. U.S. Department
of Homeland Security: Before You Connect a New Computer to the Internet www
.us-cert.gov/ncas/tips/ST15-003. 3. Federal Trade Commission: Using IP Cameras
Safely https://www.consumer.ftc.gov/articles/0382-using-ip-cameras-safely.
4. Wi-Fi Alliance: Discover Wi-Fi Security http://www.wi-fi.org/discover-wi-
fi/security.
Overview
Baby unit overview
1 2 3
9
4 5 6
7 8
10 11
1 Light sensor
2 Camera lens
3 Microphone
4 Infrared LEDs · Allow you to see clearly in a dark surrounding.
5 LED indicator · Orange is steady on when the baby unit is connecting to the
parent unit directly in local mode. · Green is steady on when the baby unit
and parent unit are connecting to your home Wi-Fi network via the Wi-Fi
router. · Flashes orange slowly during video streaming in local mode. ·
Flashes green slowly during video streaming via home Wi-Fi network.
6 ON · Power on/off switch.
7 Speaker
8 Power jack
9 Temperature sensor
10 Slots for wall mounting · Wall mount bracket is included in your package.
11 PAIR · Reset the baby unit to factory default. 1. Press and hold PAIR key
until you hear a beep sound. 2. Release the PAIR key, and then press the PAIR
key again five times until you hear another beep sound. 3. The baby unit will
sound another beep when the reset completes. Then, the baby unit will reboot.
Parent unit overview
1 2 3 4 5 6 7
8 9
1 LINK LED light · On when the parent unit is linked to the baby unit.
· Flashes when the link to the baby unit is lost.
2
LED light
· On when the parent unit is connected to AC power, and the battery is charging.
· Off when the parent unit is disconnected from AC power, or when the parent unit is connected to AC power and the battery is fully-charged.
· Flashes when the parent unit battery is low and needs charging.
3 3- level sound indicator light
· Green on when low sound level is detected by the baby unit.
· Green and amber on when moderate sound level is detected by the baby unit.
· Green, amber and red on when high sound level is detected by the baby unit.
4 TALK / · Press and hold to talk to the baby unit. · While in a submenu, press to exit.
5 · Press to zoom in/out.
14
10
11
12 15
13
6 Arrow keys
, , or · Press to navigate leftward, upward,
rightward or downward, within the main menu and submenus. · While viewing
image from the baby unit, press to pan the baby unit leftward, upward,
rightward or downward. · While viewing zoomed image, press to move the zoomed
image leftward, upward, rightward or downward.
7 MENU/SELECT · Press to enter the main menu. · While in a menu, press to
choose an item, or save a setting.
8 – VOL/ VOL + · Increase or decrease parent unit’s volume.
9 Microphone
10 Speaker
11 POWER / LCD ON/OFF
12 Power jack
13 RESET · Force reboot the parent unit.
14 Antenna
15 Stand
How the system works
Direct mode
The parent unit and the baby unit of your video monitor connect to each others
in Direct mode by default, which allows you to stream live video right out of
the box. Direct mode connection lets you stream live video from parent unit
only.
Local access
· You may experience reduced signal strength if your parent unit and baby unit are far apart, or there are obstructing factors, such as internal walls, between them. Move the parent unit closer to the baby unit to improve the signal strength. You can also set up Router mode to connect via your home Wi- Fi network to improve the connection between your parent unit and baby unit.
Router mode
You can continue using your video monitor with Direct mode connection, or you can set up your monitor in Router mode connection.
Router mode uses your home Wi-Fi network to connect your video monitor. It supports streaming live video through parent unit and smartphone app.
We recommend that you set up your monitor in Router mode to enjoy streaming live video via your parent unit with better connection.
Mobile access
Enhanced local access
If you want to stream live video remotely with your mobile device, download and install the MyVTech Baby 1080p mobile app. With the mobile app, your Wi-Fi router (not included) provides Internet connectivity to your HD video monitor system. It serves as a communicating channel between your baby unit and mobile device, allowing you to monitor and/or control your baby unit wherever you are. For detail, see Download app for mobile access section in this quick start guide.
· Your parent unit detects the connection signal strength. If you have
connected your video monitor with your home Wi-Fi network, your parent unit
automatically switches to direct or router mode – the one that has stronger
signal strength.
· When both parent unit and app are viewing the camera simultaneously, the
video quality will be optimised to deliver the best possible viewing result.
Connect, charge and power on the baby monitor
Connect the baby monitor
· The rechargeable battery in the parent unit is built-in. · Use only the
power adapters supplied with this product. · Make sure the parent unit and the
baby unit are not connected to the switch controlled electric outlets. ·
Connect the power adapters in a vertical or floor mount position only. The
adapters’ prongs are not
designed to hold the weight of the parent unit and the baby unit, so do not
connect them to any ceiling, under-the-table, or cabinet outlets. Otherwise,
the adapters may not properly connect to the outlets. · Make sure the parent
unit, the baby unit and the power adapter cords are out of reach of children.
Charge the parent unit battery before use The parent unit runs on rechargeable
battery or AC power. To continuously monitor your baby, keep the parent unit
connected to AC power. With the battery alone, the parent unit can cordlessly
run for a short time only.
· Before using the baby monitor for the first time, charge the parent unit
battery for 12 hours. When the parent unit battery is fully charged, the
battery icon becomes solid .
· The standby time varies depending on your actual use.
After the parent unit is fully charged, press POWER until the welcoming screen
appears.
Slide the switch to ON to power on your baby unit.
· When powering up, the baby unit’s status LED turns on. It will turn off
after a while and keeps off.
· The status LED is set to off by default. If you want to keep the LED on,
press MENU, then go to > Status LED and turn it on.
WARM
NOTE: Camera lens and surface may get warm during normal operation.
Power on Power off
The battery icon indicates the battery status (see the following table).
Battery indicators
Battery status
Action
The screen displays and The battery has very little Charge without interruption (about
. The
light flashes.
charge and may be used 30 minutes). for only a short time.
The battery icon becomes The battery is fully
solid .
charged.
To keep the battery charged, connect it to AC power when not in use.
Raise the parent unit antenna for better reception
Parent unit icons
Main Menu
Options
Monitoring mode (* For RM5764-2HD only)
· View baby unit 1 or 2 in Single mode.
· View both baby units in Patrol mode.
· View both baby units in Split screen.
Melodies and soothing sounds
· Select play all melodies, or play one of the five melodies and four soothing
sounds.
· You can also set the timer to stop playing after 15, 30 or 60 minutes, or
playing non-stop.
Alerts – Sound, motion and temperature
· Select the sound and motion sensitivity level.
· Turn on/off sound and motion detection alerts.
· Select maximum and minimum temperature for alert range.
· Turn on/off temperature alert.
· Turn on/off Auto Wake Up function.
Parent unit settings
· Adjust parent unit screen brightness.
· Turn on/off dim mode.
Baby unit settings
· Turn on/off Night Vision. · Turn on/off baby unit’s status LED. · Adjust
baby unit’s speaker
volume. · Update baby unit’s security key.
Main Menu
Options
General settings
· Connect to home Wi-Fi network. · Turn on/off Parent unit Wi-Fi
Connection. · Connect mobile phone. · Turn on/off Low Battery Alert Tone. ·
Turn on/off No Link Alert Tone.
Status icons
Direct mode Parent unit, baby unit 1 and baby unit 2 (For RM5764-2HD only)
are connected to each others directly.
Router mode Parent unit, baby unit 1 and baby unit 2 (For RM5764-2HD only)
are connected to home Wi-Fi network.
Baby unit 1 and 2 are being viewed in Patrol mode (For RM5764-2HD only).
Baby unit 1 and 2 are being viewed in Split mode (For RM5764-2HD only).
Night vision is turned on.
Motion alert is turned on.
Sound detection alert is turned on.
Melodies and soothing sounds are turned on.
Parent unit speaker is muted.
Temperature alert is turned on.
Basic operation
After powering up your video monitor, the parent unit streams live video in
direct mode. We recommend you follow the instructions on screen to set up home
Wi-Fi network with your monitor for functionality enhancements and mobile
access. See Auto software and firmware update and Download app for mobile
access in this quick start guide.
Use the menu Press MENU on the parent unit to enter the main menu, choose a
menu item, or save a setting. You can use the parent unit menu for advanced
settings or operations, such as to play or stop lullaby, or adjust the motion
and sound detection settings.
While in the menu:
· Press , , or to scroll among the menu options.
· Press SELECT to select an item. · Press TALK to return to the live video.
· Press to go to the Help & info page.
Adjust speaker volume Press -VOL / VOL+ to adjust your parent unit speaker
volume. It determines the volume of sound transmitted from your baby unit.
Muted
37 10:25 AM
Zoom Press to zoom in or out.
37 10:25 AM
Talk to your baby via the baby unit 1. Press and hold the TALK key.
2. When the icon displays on
screen, speak to your parent unit.
Your voice is transmitted to the
37 10:25 AM
baby unit.
3. When finish talking, release the TALK key and hear your baby again.
Turn on/off baby unit’s status LED You may set the status LED indicator of your baby unit on or off. Go to
Status LED.
Turn on/off the parent unit screen You can turn on or off the parent unit
screen without powering off the parent unit. You can still hear sound from the
baby unit. · Press POWER on the parent unit to turn
off the screen. · Press any keys on the parent unit to turn
on the screen again.
You can reset the parent unit by pressing the RESET key at the back of the
unit. Use a pin and insert it into the hole on the back of the parent unit,
and then press the button inside.
Press and hold
Test the sound level and position the HD video monitor
· This HD video monitor is intended as an aid. It is not a substitute for
proper adult supervision, and should not be used as such.
Testing the sound level of the HD video monitor
· For hearing protection, make sure the parent unit is more than 3 metres away
from the baby unit. If you hear any high-pitched noise from the parent unit,
move the parent unit further until the noise stops. You can also press – VOL
on the parent unit to lower or mute the noise.
· Increase the parent unit speaker volume if you cannot hear the sounds
transmitted from the baby unit.
3. To avoid causing high-pitched screeching noise from your HD video monitor: · Make sure your baby unit and parent unit are more than 3 metres apart; OR · Turn down the volume of your parent unit.
3m
3m
37 10:25 AM
< 3m
Positioning the HD video monitor
· Keep the baby unit out of the reach of your baby. Never place or mount the
baby unit inside the baby’s crib or playpen.
1. Place the baby unit more than 1 metre away from your baby.
3ft (1m)
2. Adjust the angle of the baby unit to aim at your baby.
Auto software and firmware update
To ensure that your HD video monitor is always at its best performance, the
parent unit will prompt a message and ask you to update its software and the
baby unit’s firmware when there are new versions available. · Follow the
instructions on the parent unit screen to update your HD video monitor.
If you skip the updates, the parent unit and baby unit will be updated
automatically when the parent unit is powered off, and then powered on again.
Connect your HD video monitor with home Wi-Fi network
· You must connect your video monitor to your secured home Wi-Fi network in
order to receive the latest software and firmware updates. To set it up, go to
Configure Wi-Fi.
Download app for mobile access
1 You can download the free MyVTech Baby 1080p mobile app and
install it to a mobile device, then use your mobile device and the mobile app
to monitor your areas remotely.
1. Press MENU when the parent unit is idle.
2. Go to
Connect Mobile Phone.
3. Scan the QR code in the parent unit to download the app into your mobile
device.
4. Follow the instructions in the mobile app to set up and pair your baby
unit to the mobile app.
Alternatively, you can download the mobile app from the App Store or Google Play store.
Install MyVTech Baby 1080p mobile app
1. Browse the App Store or the Google Play store . 2. Search for the mobile
app with the keyword “myvtech baby 1080p”. 3. Download and install the MyVTech
Baby 1080p mobile app to your mobile
device. OR Scan the QR codes on the right to get the app.
· Make sure your mobile device meets the minimum requirement for the mobile
app.
Minimum requirement The mobile app is compatible with: · AndroidTM 5.0 or
later; and · iOS 8.0 or later.
2 After installing the mobile app, follow the instructions in the mobile app
and parent
unit to set up and pair your baby unit.
In your mobile device:
1. Tap to run the mobile app in your mobile device, and then create a camera
account. 2. We recommend that you use common webmail services, such as Google
Gmail for
registration of your camera account. Check your email (and Spam folder), and
activate your new camera account via the email link, then sign in to your
account.
+ 3. Follow the instructions in the mobile app to pair the camera. Tap in the
mobile app to get started.
test the location for the baby unit
mount the baby unit (optional)
If you plan to install your baby unit in a designated location, and use your home Wi-Fi network to connect your video monitor, you need to test which of your selected monitoring areas within the house have good Wi-Fi signal strength. After you have powered on your parent unit, you can use your parent unit’s Wi-Fi signal strength indicator to assist in checking. Once you have identified the suitable location, you can install your baby unit. Adjust the distance between your baby unit and the Wi-Fi router if needed.
Notes
· Check for reception strength and baby unit angle before drilling the holes.
· The types of screws and anchors you need depend on the composition of the
wall. You may need to purchase the screws and anchors separately to mount your
baby units.
1. Place the wall mount bracket on a wall and then use a pencil to mark two holes in parallel. Remove the wall mount bracket and drill two holes in the wall (7/32 inch drill bit).
2. If you drill the holes into a stud, go to step 3.
· If you drill the holes into an object other than a stud, insert the wall
anchors into the holes. Tap gently on the ends with a hammer until the wall
anchors are flush with the wall.
· Depending on surroundings and obstructing factors, such as the effect distance and internal walls have on signal strength, you may experience reduced Wi-Fi signal. To improve the Wi-Fi signal strength, adjust the distance or direction of your parent unit. Check with your parent unit again.
Need help?
Driven by system updates, the software, online help topics, and online
S
FAQs will be updated periodically.
m
For operations and guides to help you using your HD video monitor, and for latest information and supports, go and check the online help topics and online FAQs.
Use your smartphone or mobile device to access our online help.
· Go to https://help.vtechphones.com/rm5764hd or https://help.vtechphones.com/rm5764-2hd; OR
· Scan the QR code on the right. Launch the camera app or QR code scanner app on your smartphone or tablet. Hold the device’s camera up to the QR code and frame it. Tap the notification to trigger the redirection of the online help.
RM5764HD online help
– If the QR code is not clearly displayed, adjust your camera’s focus by
moving your device closer or further away until it is clear.
If you would like to contact us, visit
https://help.vtechphones.com/cs.
You can also call our Customer Support at 1-844-848-8324 (1-844-84-VTECH) [in US] or 1-888-211-2005 [in Canada] for help.
RM5764-2HD online help
3. Align the wall mount bracket and screws with the holes in the wall as
shown. Tighten the screw in the middle hole first, so that the wall mount
bracket position is fixed. You can tighten the other screw in the top hole.
4. Place the baby unit on the wall mount bracket, and then slide it forward
until it locks into place. Connect the power adapter to the baby unit and a
power supply not controlled by a wall switch.
3. Insert the screws into the holes and tighten the screws until only 1/4
inch of the screws are exposed.
OR
4. Place the baby unit on the wall mount bracket, and then slide it forward
until it locks into place. Align the holes on the wall mount bracket with the
screws on the wall, and slide the wall mount bracket down until it locks into
place.
5. You can maximize your baby unit’s viewing angles by tilting the wall mount bracket. Hold the baby unit, and then rotate the knob in anticlockwise direction. This will loosen the joint of the wall mount bracket. Tilt your baby unit up or down to adjust to your preferred angle. Then, rotate the knob in clockwise direction to tighten the joint and secure the angle.
2 1
General product care
To keep this product working well and looking good, follow these guidelines: ·
Avoid putting it near heating appliances and devices that generate electrical
noise (for example,
motors or fluorescent lamps). · DO NOT expose it to direct sunlight or
moisture. · Avoid dropping the product or treating it roughly. · Clean with a
soft cloth. · DO NOT immerse the parent unit and the baby unit in water and do
not clean them under the tap. · DO NOT use cleaning spray or liquid cleaners.
· Make sure the parent unit and the baby unit are dry before you connect them
to the mains again. · Clean the USB charging port of dust, dirt, and lint
regularly.
Storage
When you are not going to use the HD video monitor for some time, store the
parent unit, the baby unit and the adapters in a cool and dry place.
Frequently asked questions
Below are the questions most frequently asked about the HD video monitor.
Can I turn off the
The parent unit’s LCD display will dim automatically after being inactive for some
parent unit screen but time. Press MENU/SELECT will turn the LCD display back on.
keep hearing sound
from the baby unit?
Why does the baby unit not respond normally?
Try the following (in the order listed) for common cure: 1. Disconnect the power to the baby unit. 2. Wait a few minutes before connecting power back to the baby unit. 3. Reboot the parent unit.
Why is my screen in black and white?
The baby unit has a light sensor that measures the ambient light. When the ambient light is dim, such as during nighttime or in a dark room, the baby unit activates its infrared LEDs, and displays the camera view in black and white.
Why does my baby The baby unit may lose the Internet connection. Check your network and the
unit show offline? Why router setting.
is the connection lost every now and then?
Other electronic products may cause interference with your baby unit. Try installing your baby unit as far away from these electronic devices as possible.
Why don’t I hear a sound/Why can’t I hear my baby cry?
The parent unit speaker volume may be too low. Press VOL + to increase the
volume.
You may have set a low sound sensitivity level. Set the sound sensitivity to a
higher level. For details, go to www.vtechphones.com for online help topics.
Limited warranty
What does this limited warranty cover? The manufacturer of this VTech Product
warrants to the holder of a valid proof of purchase (“Consumer” or “you”) that
the Product and all accessories provided in the sales package (“Product”) are
free from defects in material and workmanship, pursuant to the following terms
and conditions, when installed and used normally and in accordance with the
Product operating instructions. This limited warranty extends only to the
Consumer for Products purchased and used in the United States of America and
Canada.
What will VTech do if the Product is not free from defects in materials and
workmanship during the limited warranty period (“Materially Defective
Product”)? During the limited warranty period, VTech’s authorized service
representative will repair or replace at VTech’s option, without charge, a
Materially Defective Product. If we repair the Product, we may use new or
refurbished replacement parts. If we choose to replace the Product, we may
replace it with a new or refurbished Product of the same or similar design. We
will retain defective parts, modules, or equipment. Repair or replacement of
the Product, at VTech’s option, is your exclusive remedy. VTech will return
the repaired or replacement Products to you in working condition. You should
expect the repair or replacement to take approximately 30 days.
How long is the limited warranty period? The limited warranty period for the
Product extends for ONE (1) YEAR from the date of purchase. If VTech repairs
or replaces a Materially Defective Product under the terms of this limited
warranty, this limited warranty also applies to the repaired or replacement
Product for a period of either (a) 90 days from the date the repaired or
replacement Product is shipped to you or (b) the time remaining on the
original one-year warranty; whichever is longer.
What is not covered by this limited warranty? This limited warranty does not
cover: 1. Product that has been subjected to misuse, accident, shipping or
other physical damage, improper installation, abnormal
operation or handling, neglect, inundation, fire, water or other liquid
intrusion; or 2. Product that has been damaged due to repair, alteration or
modification by anyone other than an authorized service
representative of VTech; or 3. Product to the extent that the problem
experienced is caused by signal conditions, network reliability, or cable or
antenna
systems; or 4. Product to the extent that the problem is caused by use with
non-VTech accessories; or 5. Product whose warranty/quality stickers, product
serial number plates or electronic serial numbers have been removed,
altered or rendered illegible; or 6. Product purchased, used, serviced, or
shipped for repair from outside the United States of America or Canada, or
used for
commercial or institutional purposes (including but not limited to Products
used for rental purposes); or 7. Product returned without a valid proof of
purchase (see item 2 on the following part); or 8. Charges for installation or
set up, adjustment of customer controls, and installation or repair of systems
outside the unit.
How do you get warranty service? To obtain warranty service in the USA, please
visit our website at www.vtechphones.com or call
1-844-848-8324 (1-844-84-VTECH). In
Canada, go to www.vtechcanada.com or call
1-888-211-2005.NOTE: Before calling for
service, please review the user’s manual – a check of the Product’s controls
and features may save you a service call. Except as provided by applicable
law, you assume the risk of loss or damage during transit and transportation
and are responsible for delivery or handling charges incurred in the transport
of the Product(s) to the service location. VTech will return repaired or
replaced Product under this limited warranty. Transportation, delivery or
handling charges are prepaid. VTech assumes no risk for damage or loss of the
Product in transit. If the Product failure is not covered by this limited
warranty, or proof of purchase does not meet the terms of this limited
warranty, VTech will notify you and will request that you authorize the cost
of repair prior to any further repair activity. You must pay for the cost of
repair and return shipping costs for the repair of Products that are not
covered by this limited warranty.
What must you return with the Product to get warranty service? 1. Return the
entire original package and contents including the Product to the VTech
service location along with a
description of the malfunction or difficulty; and 2. Include a “valid proof of
purchase” (sales receipt) identifying the Product purchased (Product model)
and the date of
purchase or receipt; and 3. Provide your name, complete and correct mailing
address, and telephone number.
Other limitations This warranty is the complete and exclusive agreement
between you and VTech. It supersedes all other written or oral communications
related to this Product. VTech provides no other warranties for this Product.
The warranty exclusively describes all of VTech’s responsibilities regarding
the Product. There are no other express warranties. No one is authorized to
make modifications to this limited warranty and you should not rely on any
such modification. State/Provincial Law Rights: This warranty gives you
specific legal rights, and you may also have other rights, which vary from
state to state or province to province. Limitations: Implied warranties,
including those of fitness for a particular purpose and merchantability (an
unwritten warranty that the Product is fit for ordinary use) are limited to
one year from the date of purchase. Some states/provinces do not allow
limitations on how long an implied warranty lasts, so the above limitation may
not apply to you. In no event shall VTech be liable for any indirect, special,
incidental, consequential, or similar damages (including, but not limited to
lost profits or revenue, inability to use the Product or other associated
equipment, the cost of substitute equipment, and claims by third parties)
resulting from the use of this Product. Some states/provinces do not allow the
exclusion or limitation of incidental or consequential damages, so the above
limitation or exclusion may not apply to you.
Please retain your original sales receipt as proof of purchase.
References
- Before You Connect a New Computer to the Internet | CISA
- VTech Canada Official Site | Best Home Office & Business Phones
- VTech Cordless Phones Official Site | Best Home Office & Business Phones
- Security | Wi-Fi Alliance
- VTech Cordless Phones Official Site | Best Home Office & Business Phones
- VTech Cordless Phones Official Site | Best Home Office & Business Phones
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