vtech IS8128 Cordless Phones User Manual

vtech IS8128 Cordless Phones

Product Information

The IS8128/IS8128-2/IS8128-3/IS8128-4/IS8128-5 is a DECT 6.0 cordless telephone/answering system with caller ID/call waiting. It comes with a Smart call blocker feature that filters robocalls and unwanted calls while allowing welcome calls to get through. The Smart call blocker allows calls from your welcome callers to get through and blocks calls from your unwelcome callers. You can also set up your lists of welcome callers and unwelcome callers. The screening feature of Smart call blocker is applicable to home calls only. All incoming cell calls will get through and ring. If you want to block a cell call, add the number to the Block list.

Product Usage Instructions

1. Read the user manual carefully before using the product.
2. If you want to know more about the Smart call blocker feature, read on.
3. To change to call screening mode, set the SCB screening to Screen unknown.
4. Add the number you want to block to the Block list.
5. Perform the necessary preparations before use.
6. The Smart call blocker feature filters robocalls and unwanted calls for you while allowing welcome calls to get through.
7. You can set up your lists of welcome callers and unwelcome callers.
8. The Smart call blocker allows calls from your welcome callers to get through and blocks calls from your unwelcome callers.
9. The Smart call blocker searches and screens based on caller ID.
10. The screening feature of Smart call blocker is applicable to home calls only. All incoming cell calls will get through and ring. If you want to block a cell call, add the number to the Block list.
11. To screen all incoming home calls from numbers or names that are not yet saved in your Phonebook, Block list, or Star name list, set the SCB screening to Screen unknown.
12. You can easily add incoming phone numbers to your Phonebook and Block list.
13. This allows you to build up your lists of allowed and blocked numbers, and Smart call blocker will know how to deal with these calls when they come in again.

*Introducing Smart call blocker§**
IS8128/IS8128-2/IS8128-3/IS8128-4/IS8128-5
DECT 6.0 cordless telephone/answering system with caller ID/call waiting
Not familiar with Smart call blocker?

Want to know more?
Smart call blocker is an effective call screening tool, which allows your phone system to screen ALL home calls.
The screening feature of Smart call blocker is applicable to home calls only. All incoming cell calls will get through and ring. If you want to block a cell call, add the number to the Block list. Read on and learn how to change to call screening mode+, add the number to the Block list, and perform the necessary preparations before use.
QaltelTM is a trademark of Truecall Group Limited. Specifications are subject to change without notice. © 2023 VTech Communications, Inc.
All rights reserved. 05/23. IS8128-X_SCB_V4.0_230508 HS59SCB2_DCX81

So… what is Smart call blocker?
Smart call blocker filters robocalls and unwanted calls for you, while allowing welcome calls to get through.
You can set up your lists of welcome callers and unwelcome callers. The Smart call blocker allows calls from your welcome callers to get through, and it blocks calls from your unwelcome callers.
For other unknown home calls, you can allow, block, or screen these calls, or forward these calls to the answering system.

Move to Setup if you want to screen all unknown home calls.

+ With Call screening active
(SCB screening set to Screen unknown), Smart call blocker screens and filters all incoming home calls from numbers or names that are not yet saved in your Phonebook, Block list, or Star name list. You can easily add incoming phone numbers to your Phonebook and Block list. This allows you to build up your lists of allowed and blocked numbers, and Smart call blocker will know how to deal with these calls when they come in again.

• Use of Smart call blocker feature requires subscription of caller ID service.
  § Includes licenced QaltelTM technology.

Setup

Welcome callers
Let the system know who are the welcome callers (e.g. your frequently called businesses, family members and friends). Save their contacts in Phonebook or Star name list to bypass the screening.
Add contacts in your Phonebook

1. Press MENU on the handset or base.
2. Press CID or to choose Phonebook, and then press SELECT.
3. Press CID or to choose Add new entry, and then press SELECT.
4. Enter a telephone number (up to 30 digits), and then press SELECT.
5. Enter a name (up to 15 characters), and then press SELECT.

To add another contact, repeat from step 3.

Add numbers from caller ID log
To Phonebook
You can add caller ID (CID) NUMBERS to the Phonebook. If the system matches a number in the Phonebook, it lets the call go through without screening it.

1. Press CID or on the handset or base.
2. Press CID or to browse through the entries. When the desired entry displays, press SELECT.
3.  Press SELECT again to choose To Phonebook on the handset, or choose Phonebook on the telephone base.
4. Press SELECT twice to save the number and name.

To add another caller ID entry in Phonebook, repeat the above steps.

To Star name list^
Add caller ID (CID) NAMES to your Star name list. If the system matches a name in the Star name list, it lets the call go through without screening it.

1. Press CID or the handset or base.
2. Press CID or   to browse through the entries. When the desired entry displays, press SELECT.
3. Press CID or   to choose To Star name, and then press SELECT.
4. Press SELECT to save the name.

To add another caller ID entry in Star name list, repeat the above steps.
There are many organizations like schools, medical offices, and pharmacies that use robocalls to communicate important information to you. By entering the EXACT Caller ID (CID)’s name of the organizations into the Star name list, it ensures these calls will ring through even though the same organization calls you from different phone numbers.

Add names in Star name list manually

1. Press CALL BLOCK on the handset or base.
2. Press CID or   to choose SCB settings, and then press SELECT.
3. Press SELECT again to choose Star name list.
4. Press CID or   to choose Add new entry, and then press SELECT.
5. Enter a name (up to 15 characters), and then press SELECT.

To add another name in the Star name list, repeat from step 4.

Unwelcome callers
Let the system know who are the unwelcome callers. Save their numbers in Block list to reject their calls.
Add numbers from caller ID log
To Block list
Add caller ID (CID) NUMBERS to Block list. If the system matches a number in the Block list, it rejects the call.

Cell calls with numbers that have been added to your Block list will also be blocked.

1. Press CID or  the handset or base.
2. Press CID or to browse through the entries. When the desired entry displays, press SELECT.
3. Press CID or to choose To Block list, and then press SELECT.
4. Press SELECT twice to save the number and name.

To add another caller ID entry in block list, repeat the above steps.

Add numbers in Block list manually

1. Press CALL BLOCK on the handset or base.
2. Press CID or   to choose Block list, and then press SELECT.
3. Press CID or   to choose Add new entry, and then press SELECT.
4. Enter a telephone number (up to 30 digits), and then press SELECT.
5. Enter a name (up to 15 characters), and then press SELECT.

To add another number in the Block list, repeat from step 3.
Entering the name for a Block list entry is optional. Smart call blocker searches the Block list to find if there is a matching telephone number

Choose the Smart call block configuration that best suits your needs.

Scenarios
I want to…| Scenario 1
Allow all calls except the people on the Block list only. (Default settings)| Scenario 2
Screen any home calls from numbers not saved in the Phonebook or Star name list. ‡ Robocalls included.| Scenario 3|
Screen robocalls only.| Scenario 4
Send any home calls from numbers not saved in the Phonebook or Star name list to the answering system.| Scenario 5
Block any home calls from numbers not saved in the Phonebook or Star name list.
---|---|---|---|---|---
SCB screening options| No screening
Set your telephone to allow all unknown home calls to ring without screening them.| Screen unknown
Set your telephone to screen all unknown home calls and ask your callers to leave their names before putting the calls through to you.| Screen unknown
Set your telephone to screen all unknown home calls and ask the callers to press the # key before putting the calls through to you.| UnknownToAns.S|
Set your telephone to forward all unknown home calls to the answering system without screening them.| Block unknown
Set your telephone to block all unknown home calls.
SCB settings| – –|   Set Screening announcement:- Unknown caller|   Set Screening announcement:- Robocalls only| – –| – –
Press CALL BLOCK ->  /  -> SCB settings -> SELECT.
 -> Screening annc -> SELECT.
Press SELECT for SCB annc type.|
-> Unknown caller -> SELECT.| Press CALL BLOCK ->  /  -> SCB settings -> SELECT.
 -> Screening annc -> SELECT.
Press SELECT for SCB annc type.
 -> Robocalls only -> SELECT.

You are now ready to start using your telephone system with Smart call blocker.
To choose an option for screening unknown callers:

1. Press CALL BLOCK.
2. Press SELECT to choose SCB screening.
3. Press CID or   to scroll to one of the following four options, then press SELECT.
4. No screening (default setting)
5. Screen unknown
6. Unknown To Ans.
7. Block unknown

‡ What to do after screening an unknown call?
After the telephone screen an unknown home call and starts ringing, the handset screen displays Screened call and the caller’s number. The telephone then announces “Call from…” and the caller’s name recorded when screening the call.

• Press HOME/FLASH or to pick up the call.

The telephone announces, “To answer this call, press

1. To answer this call and save this number to your Phonebook, press
2. To block this number, press
3. To send this call to the answering system, press
4. To repeat these options, press *”.

• If you press 1 to answer the call once. The telephone number will not be added to your Phonebook.

• If you press 2 to answer the call. The telephone number will be added to your Phonebook.

  • You may want to edit the Phonebook entry to add the caller’s name after finishing the call. See the Complete user’s manual for detailed instructions.
    For home calls that are “out of area”, “Private”, or without caller ID, only options and will be available. The telephone announces “To answer this call, press 1. To send this call to the answering system, press

• To repeat these options, press *”.

Block the caller while on a call
When you are on a home or cell call and speaking to the caller, and you do not want to continue the call, you can end the call with block announcement and add the number to the Block list.

1. During a home or cell call, press CALL BLOCK.
2. Press SELECT to end the call. The caller number will be saved in the Block list.

How to unblock a telephone number?
If you have added a telephone number to the Block list, you can unblock it.

1. Press CALL BLOCK on the handset or base.
2. Press CID or   to choose Block list, and then press SELECT.
3. Press SELECT to choose Review, and then press CID or   to browse through the block entries.
4. When the desired entry displays, press MUTE/DELETE on the handset. The screen shows Unblock entry?.
5. Press SELECT to confirm.

• When QUIET mode is on, and Smart call blocker is on and in screening mode, all screened home calls will be sent to the answering system after screening.
• The Phonebook stores up to 1,200 entries, the block list stores up to 1,000 entries, and the Star name list stores up to 10 names.

For complete operation instructions of Smart call blocker, read the online Complete user’s manual of your telephone system.
Use your smartphone or mobile device to access our online help.

• Go to https://help.vtechphones.com/IS8128 [US]; https://phones.vtechcanada.com/en/support/technical-support/product/4625 [CAN] OR

• Scan the QR code. Hold the device’s camera up to the QR code and frame it. Tap the notification to trigger the redirection of the online help.
  

• If the QR code is not clearly displayed, adjust your camera’s focus by moving your device closer of further away until it is clear.

You can also call our Customer Support at 1 (800) 595-9511 [in US] or 1 (800) 267-7377 [in Canada] for help.

References

• VTech Cordless Phones Official Site | Best Home Office & Business Phones
• VTech Cordless Phones Official Site | Best Home Office & Business Phones
• support/ - VTech® Cordless Phones
• support/technical-support/product/4625 - VTech® Cordless Phones

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