TV EARS 11741 Wireless Headset Ears Digital Headset System Installation Guide
- June 8, 2024
- TV-EARS
Table of Contents
TV EARS 11741 Wireless Headset Ears Digital Headset System
- TV Ears 5.0 QUICK INSTALLATION GUIDE Easy to setup. Easy to use.
TV.Ears 5 Year limited warranty
- Welcome to the TV Ears family and thank you for purchasing our product!
- What are the terms of the warranty:
- This 5 year limited warranty covers product failures for a period of 5 years after the original purchase. The warranty is only valid if the product is purchased from TV Ears directly or from one of the TV Ears authorized resellers. During the 5 year warranty, If the product fails within the first year of the original purchase date, it will be replaced once at the cost of shipping and handling with the same or newer model. Subsequently, for the remainder of the 5 year warranty period, if the product fails it will be replaced for 50% off MSRP with the same or newer model of equal value. The following items are NOT covered under this warranty: ear tips, batteries, and shipping charges. Any replacement parts purchased at 50% off automatically extends your warranty into a new 5 year limited warranty.
- How to receive warranty service or return product:
- To receive warranty service or for returns, call 1-866-611-9934 to speak to our friendly American based customer support representatives. For returns, you will need to receive an
- RMA number and place it clearly and legibly on the outside of the package otherwise returns are not accepted. All shipping charges are NOT covered by TV Ears
- To activate your FREE 5 Year limited warranty:
- Call: 1-866-611-9934
- Go online: tvears.com/warranty-registration
- Or Mail to: TV Ears, Inc. 2701 Via Orange Way, Suite 1 Spring Valley, CA 91978
- tvears.com
- Facebook.com/tvearsinc Twitter:@tvears
- 1-888-883-3277 — Sales Main Line 1-866-611-9934 — Support
- 1-888-958-7899 — Fax
- [email protected] — Email
Products and Accessories
-
TV•Ears Digital 5.0
Item Number — 11741 | MSRP $17995
This is advanced television listening system with digital and analog connectivity. Includes one 5.0 Headset, one Digital Transmitter, and accessories. -
TV•Ears Voice Clarifying 5.8 Headphone®
Item Number — 22281 | MSRP $19995
This is our new and improved Voice Clarifying Headphone® system using our Voice Enhancement Technology™ — Works on any TV. Includes one TV•Ears Headphone, one TV•Ears Long Range Digital Headphone Transmitter and accessories. -
TV•Ears Voice Clarifying Speaker®
- Item Number — 21290 | MSRP $29995
- This wireless speaker with its Voice Enhancement Technology® and Theater Sound quality is a better way to hear TV. Place the speaker anywhere to bring the TV sound close to you and choose between Voice or Theater audio settings.
-
TV•Ears Foam Ear Tips 5.0
- Item Number — 40738 | MSRP $1995
- One Year supply (4 pairs) of replacement foam ear tips for the TV.Ears 5.0 headset. Tips should be replaced every 90 days for optimal performance and hygiene. Ear tips are only available through TV.Ears.
-
TV•Ears Battery 5.0
- Item Number — 40810 | MSRP $1995
- Replacement battery compatible with the TV·Ears 5.0 Headset ONLY. Batteries last up to 1-2 years depending on use and should only be replaced after speaking with a TV·Ears technician.
-
TV•Ears Headset 5.0
- Item Number — 11621 | MSRP $7995
- This TV.Ears 5.0 Headset is an accessory for a TV.Ears 5.0 system and should only be purchased if you already own a TV.Ears 5.0 headset system.
HEADSET
Charge the Headset
Whether you purchased our Original or Digital version, all 5.0 headsets should be charged for 14 hours BEFORE first use. This step will instruct you on how to appropriately charge the headset to make sure you’re getting the best use possible.
- Turn the volume knob of the headset to the “off” position. You should hear and feel a ‘click’ when the knob has been turned all the way off.
- Place the headset into the transmitter’s charging cradle and be sure the front of the headset is facing towards you. The TV.Ears logo should be visible on both the front of the headset as well as the front of the transmitter. Press down on the headset when it is in the cradle until it is secure. The headset should slightly stick in the cradle when you try to remove it. The charging light will illuminate when the headset is in the correct position. When fully charged, the headset should last about 4-6 hours.
- NOTE: To prevent the battery from wearing down prematurely, charge the headset for 14 hours upon arrival and do not store it unused for long periods of time.
- Contact our US Based Customer Support at 1-866-611-9934
- Does your TV require a Digital Transmitter? Contact us today for a special upgrade without the hassle of returning your product!
QUICK INSTALLATION GUIDE
TV•EARS Original 5.0
- STEP 1
- Place the transmitter
- Place the transmitter on a flat surface that is 3 to 5 feet above the ground. Be sure it is pointed to the seating area where the headset will be used.
- STEP 2
- Plug in your power adapter
- Plug the AC adapter into a standard electrical outlet or surge protector (a surge protector is recommended to protect against power surges).
- Plug the end of the AC adapter into the power port labeled “DC 12V” on the back of the transmitter.
- STEP 3
- Installation of the Transmitter
- Connect the Analog Audio Cord
- Plug one end of the Analog Audio Cord (green) in the “Audio Out” port on the back of the television, satellite box, or cable box.
- Plug the other end of the Analog Audio Cord (green) into the port labeled “Analog Audio In” on the back of the transmitter.
The correct port has a green border around it.
- If you connect to your Headphone port of your TV, the port is usually labeled with an icon that looks like the following : your TV may be muted. If this is the case then connect using the RCA Analog Installation method.
QUICK INSTALLATION GUIDE
TV•EARS Digital 5.0
-
STEP 1
- Place the transmitter
- Place the transmitter on a flat surface that is 3 to 5 feet above the ground. Be sure it is pointed to the seating area where the headset will be used.
-
STEP 2
-
Plug in your power adapter
-
Plug the AC adapter into a standard electrical outlet or surge protector (a surge protector is recommended to protect against power surges).
-
Plug the end of the AC adapter into the power port labeled “DC 12V” on the back of the transmitter.
-
-
STEP 3
-
Installation of the Transmitter
-
Connect the Digital Audio Cord
-
Sometimes located underneath plastic tray
-
Remove the plastic caps from both ends of the digital audio cord.
-
Plug either end of the digital audio cord into the “Digital Audio Out” port on the back of the TV.
-
Plug the other end of the digital audio cord into the port on the back of the transmitter labeled Digital Audio. You should hear and feel a ‘click’ when it has been pushed in all the way.
-
Your TV’s digital audio out format may be set to Dolby digital or DTS. If you get static from your TV Ears after installing the digital audio cord, you need to change this option to PCM in your TV’s setup menu. The setup menu is different per brand but it should be similar to the following sequence
- Audio Settings>Additional Audio Settings>Digital Audio Out Format>Change format from Dolby or DTS to PCM
- The TV.Ears Digital system may also connect with the Analog Connection featured on the other side of this guide.
NOTE: The optical plug and jack are not square. Position the optical plug so it matches the orientation of the optical jack, then push the plug into the jack. You should hear and feel a “click” when the plug is correctly inserted into the optical jack.