TV EARS 11741 Additional Wireless Headset Installation Guide
- June 12, 2024
- TV-EARS
Table of Contents
TV EARS 11741 Additional Wireless Headset
Welcome to the TV.Ears family and thank you for purchasing our product! Our product comes with a 5 Year limited warranty. Here are the terms of the warranty:
- To activate your FREE 5 Year limited warranty, you can:
- Call: 1-866-611-9934
- Go online: tvears.com/warranty-registration
- Mail to: TV Ears, Inc. 2701 Via Orange Way, Suite 1 Spring Valley, CA 91978
For any warranty service or product returns, please follow the instructions provided above.
Products and Accessories
- Item Number–11741 | MSRP $169.95: This is an advanced television listening system with digital and analog connectivity. It includes one 5.0 Headset, one Digital Transmitter, and accessories.
- Item Number–11841 | MSRP $219.95: This is an advanced television listening system with digital and analog connectivity, suitable for individuals who watch more than 4 hours of TV per day or for a family of two. It includes two 5.0 Headsets, one Digital Transmitter, and accessories.
- Item Number–11621 | MSRP $79.95: This Headset is an accessory for the TV.Ears 5.0 headset system. It should only be purchased if you already have the TV.Ears 5.0 headset.
- Item Number–22900 | MSRP $229.95: This sound bar is easy to use and connect. It offers surround sound and has 2 voice clarifying modes to improve your overall TV experience. It includes one Sound Bar and accessories.
- Item Number–40738 | MSRP $19.95: This package includes a one-year supply (4 pairs) of replacement foam ear tips for the TV Ears 5.0 headset. The ear tips should be replaced every 90 days for optimal performance and hygiene.
Headset Usage Instructions
Charge the Headset
Whether you purchased our Original or Digital version, all 5.0 headsets should be charged for 14 hours BEFORE first use. Follow these steps to charge the headset:
- Turn the volume knob of the headset to the off position. You should hear and feel a ‘click’ when the knob has been turned all the way off.
- If you are leaving your headset unused for an extended period of time, place it in the off position on its charging cradle (transmitter) to reduce the likelihood of the battery dying completely.
Quick Installation Guide
STEP 1: Place the Transmitter
- Place the transmitter on a flat surface that is 3 to 5 feet above the ground. Ensure that it is pointed towards the seating area where the headset will be used.
STEP 2: Plug in your Power Adapter
- Plug the AC adapter into a standard electrical outlet or surge protector (a surge protector is recommended to protect against power surges).
- Plug the end of the AC adapter into the power port labeled DC 12V on the back of the transmitter.
STEP 3: Installation of the Transmitter
- Connect the Analog Audio Cord:
- Plug one end of the Analog Audio Cord (green) into the Audio Out port on the back of the television, satellite box, or cable box.
- Plug the other end of the Analog Audio Cord (green) into the port labeled Analog Audio In on the back of the transmitter. The correct port has a green border around it.
Products and Accessories
TV•Ears Digital 5.0
Item Number — 11741 | MSRP $16995
This is advanced television listening system with digital and analog\
connectivity. Includes one 5.0 Headset, one Digital Transmitter, and
accessories
TV•Ears Dual Digital 5.0
Item Number — 11841 | MSRP $21995
For the person who watches more than 4 hours of TV per day or 2 person
watching family. This is our advanced television listening system with digital
and analog connectivity. Includes two 5.0 Headsets, one Digital Transmitter,
and accessories.
TV•Ears Headset 5.0
Item Number — 11621/MSRP $7995
This TV.Ears 5.0 Headset is an accessory for a TV.Ears 5.0 system and should
only be purchased if you already own a TV.Ears 5.0 headset system.
TV•Ears Voice Clarifying Sound Bar®
Item Number — 22900/MSRP $22995
This sound bar is easy to use & connect. It offers surround sound and also
offers 2 voice clarifying modes to improve your overall TV experience.
Includes one Sound Bar and accessories.
TV•Ears Foam Ear Tips 5.0
Item Number — 40738/MSRP $1995
One Year supply (4 pairs) of replacement foam ear tips for the TV.Ears 5.0
headset. Tips should be replaced every 90 days for optimal performance and
hygiene. Ear tips are only available through TV.Ears.
TV•Ears Battery 5.0
Item Number — 40810/MSRP $1995
Replacement battery compatible with the TV·Ears 5.0 Headset ONLY. Batteries
last up to 1-2 years depending on use and should only be replaced after
speaking with a TV·Ears technician.
Overview
Charge the Headset
Whether you purchased our Original or Digital version, all 5.0 headsets should be charged for 14 hours BEFORE first use. This step will instruct you on how to appropriately charge the headset to make sure you’re getting the best use possible. Turn the volume knob of the headset to the “off” position. You should hear and feel a ‘click’ when the knob has been turned all the way off.
Place the headset into the transmitter’s charging cradle and be sure the front of the headset is facing towards you. The TV.Ears logo should be visible on both the front of the headset as well as the front of the transmitter. Press down on the headset when it is in the cradle until it is secure. The headset should slightly stick in the cradle when you try to remove it. The charging light will illuminate when the headset is in the correct position. When fully charged, the headset should last about 4-6 hours.
NOTE: If leaving your Headset for an extended period of time, please make sure to place your headset in the off position on it’s charging cradle (transmitter). This will reduce the likelihood of the battery dying completely.
Contact our US Based Customer Support at
1-866-611-9934
Does your TV require a Digital Transmitter? Contact us today for a special
upgrade without the hassle of returning your product!
INSTALLATION
STEP 1
Place the transmitter
Place the transmitter on a flat surface that is 3 to 5 feet above the ground. Be sure it is pointed to the seating area where the headset will be used.
STEP 2
Plug in your power adapter
Plug the AC adapter into a standard electrical outlet or surge protector (a surge protector is recommended to protect against power surges). Plug the end of the AC adapter into the power port labeled “DC 12V” on the back of the transmitter.
STEP 3
Installation of the Transmitter
Connect the Analog Audio Cord
Plug one end of the Analog Audio Cord (green) in the “Audio Out” port on the
back of the television, satellite box, or cable box. Plug the other end of the
Analog Audio Cord (green) into the port labeled “Analog Audio In” on the back
of the transmitter. The correct port has a green border around it.
- If you connect to the Headphone port of your TV, the port is usually labeled with an icon that looks like the following: your TV may be muted. If this is the case then connect using the RCA Analog Installation method.
RCA Analog Installation
Plug the dual end of the 3.5mm RCA cord (red and black ends) into the analog
“Audio Out” ports on the back of the television, satellite, or cable box.
Plug the single (green) end of the 3.5mm RCA cord into the port labeled
‘Analog Audio In’ on the back of the transmitter. The correct port has a green
border around it.
STEP 1
Place the transmitter
Place the transmitter on a flat surface that is 3 to 5 feet above the ground. Be sure it is pointed to the seating area where the headset will be used.
STEP 2
Plug in your power adapter
Plug the AC adapter into a standard electrical outlet or surge protector (a surge protector is recommended to protect against power surges). Plug the end of the AC adapter into the power port labeled “DC 12V” on the back of the transmitter.
STEP 3
Installation of the Transmitter
Connect the Digital Audio Cord
Sometimes located underneath plastic tray Remove the plastic caps from both
ends of the digital audio cord. Plug either end of the digital audio cord into
the “Digital Audio Out” port on the back of the TV. Plug the other end of the
digital audio cord into the port on the back of the transmitter labeled
Digital Audio. You should hear and feel a ‘click’ when it has been pushed in
all the way.
- Your TV’s digital audio out format may be set to Dolby digital or DTS. If you get static from your TV Ears after installing the digital audio cord, you need to change this option to PCM in your TV’s setup menu. The setup menu is different per brand but it should be similar to the following sequence – Audio Settings>Additional Audio Settings>Digital Audio Out Format>Change format from Dolby or DTS to PCM
- The TV.Ears Digital system may also connect with the Analog Connection featured on the other side of this guide.
NOTE: The optical plug and jack are not square. Position the optical plug so it matches the orientation of the optical jack, then push the plug into the jack. You should hear and feel a “click” when the plug is correctly inserted into the optical jack.
Warranty
TV.Ears 5 Year limited warranty
Welcome to the TV.Ears family and thank you for purchasing our product!
What are the terms of the warranty:
This 5 year limited warranty covers product failures for a period of 5 years
after the original purchase. The warranty is only valid if the product is
purchased from TV•Ears directly or from one of the TV•Ears authorized
resellers. During the 5 year warranty, If the product fails within the first
year of the original purchase date, it will be replaced once at the cost of
shipping and handling with the same or newer model. Subsequently, for the
remainder of the 5 year warranty period, if the product fails it will be
replaced for 50% off MSRP with the same or newer model of equal value. The
following items are NOT covered under this warranty: ear tips, batteries, and
shipping charges. Any replacement parts purchased at 50% off automatically
extend your warranty into a new 5 year limited warranty.
How to receive warranty service or return a product:
To receive warranty service or for returns, call
1-866-611-9934 to speak to our friendly
American-based customer support representatives. For returns, you will need to
receive an RMA number and place it clearly and legibly on the outside of the
package otherwise returns are not accepted. Return shipping charges are NOT
covered by TV•Ears.
To activate your FREE 5 Year limited warranty:
- Call: 1-866-611-9934
- Go online: tvears.com/warranty-registration
- Or Mail to: TV Ears, Inc.
- 2701 Via Orange Way, Suite 1
- Spring Valley, CA 91978
- tvears.com
- Facebook.com/tvearsinc
- Twitter: @tvears
- 1-888-883-3277 — Sales Main Line
- 1-866-611-9934 — Support
- 1-888-958-7899 — Fax
- info@tvears.com — Email
References
- TV Ears® Official Store - TV Headphones & Hearing Aids
- Warranty Registration - TV Ears® Official Store