Supra Agent Alert with eKEY User Guide
- June 4, 2024
- Supra
Table of Contents
Supra Agent Alert with eKEY
Instructions
Send an alert notification with your eKEY
Agent Alert is a convenient feature built into Supra’s eKEY®, providing peace
of mind for agents anywhere they carry their Supra wireless key. With the
press of a button, agents have a simple and discreet method to send an alert
message to priority contacts. The message and up to three contacts are set up
in advance. Holding the alert button automatically sends the message to the
contacts. The message can be sent as an email or text message.
Note: A link to a map of the key’s location is included with the message.
Setting Up Agent Alerts
- Log in to SupraWEB at www.supraekey.com.
- Select the Alerts link. The first time you select the link, you’ll need to accept the terms and conditions and license agreement.
- Click the Enable Service button.
- Enter email address or 10-digit wireless number and carrier info to send a text message. See example in screenshot.
- Enter custom message or keep the default message. The message is limited to 100 characters.
- Click Save.
Once your contacts are set up, a notification is emailed to each of your new
contacts on the list. The email notification to your contacts includes a link
for them to opt out. When a contact opts out, an email is sent to
you informing you that one of your contacts has been removed.
Note: Your eKEY will need to sync before it is able to send alerts.
Sending an Alert Message
Note: To utilize this feature, Location Services must be turned on. To turn on Location Services, tap Settings, tap Location, and tap the slider to turn it to the “on” position.
How to Send an Alert
-
With the eKEY app open, press and hold the Alert icon on the eKEY for 3 continuous seconds.
Note : The alert cannot be canceled at this point. -
When alert has been sent successfully, the phone will vibrate and the Alert icon will be replaced with “SENT” for about two seconds.