Supra Past Due eKEY App User Guide

June 9, 2024
Supra

Past Due eKEY App
User Guide

New Process for Past Due eKEY Users

Agents who are PAST DUE
If you are an eKEY user who has not paid your Supra bill, you no longer have to call Supra Support to make a payment before regaining use of your eKEY, even if your account has gone to collections.

  1. You will see a big red notice over your Obtain Key button, indicating that your bill is past due.Supra Past Due eKEY App - fig 4
  2. When you click that red notice, you’ll be taken directly to the payment management page of the eKEY app.Supra Past Due eKEY App - fig 5
  3. Once you pay your bill, you will receive a payment confirmation. Your eKEY will update automatically so you can resume using it.Supra Past Due eKEY App - fig 3

test@fs.utc.com

Agents who are IN COLLECTIONS
Even if your account is in collections, you no longer have to call Supra Support to make a payment before regaining use of your eKEY.
1. You will see a big red notice over your Obtain Key button indicating that your bill is past due and that late fees will apply.
Supra Past Due eKEY App - fig 12. When you click that red notice, you’ll be taken directly to the payment management page of the eKEY app.Supra Past Due eKEY App - fig 2 Note: Since your account is in collections, a late fee will apply.
3. Once you submit your payment, you will receive a payment confirmation. Your eKEY will update automatically so you can resume using it immediately.Supra Past Due eKEY App - fig 6 test@fs.utc.com

supraekey.com
800-547-0252
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All rights reserved.
Supra is a part of Carrier.

References

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