Supra Past Due eKEY App User Guide
- June 9, 2024
- Supra
Table of Contents
Past Due eKEY App
User Guide
New Process for Past Due eKEY Users
Agents who are PAST DUE
If you are an eKEY user who has not paid your Supra bill, you no longer have
to call Supra Support to make a payment before regaining use of your eKEY,
even if your account has gone to collections.
- You will see a big red notice over your Obtain Key button, indicating that your bill is past due.
- When you click that red notice, you’ll be taken directly to the payment management page of the eKEY app.
- Once you pay your bill, you will receive a payment confirmation. Your eKEY will update automatically so you can resume using it.
Agents who are IN COLLECTIONS
Even if your account is in collections, you no longer have to call Supra
Support to make a payment before regaining use of your eKEY.
1. You will see a big red notice over your Obtain Key button indicating that
your bill is past due and that late fees will apply.
2. When you click
that red notice, you’ll be taken directly to the payment management page of
the eKEY app.
Note: Since your
account is in collections, a late fee will apply.
3. Once you submit your payment, you will receive a payment confirmation.
Your eKEY will update automatically so you can resume using it
immediately.
[email protected]
supraekey.com
800-547-0252
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