Mitel 6867i IP Phone User Guide

Simplicity for Business
Quick Reference Guide
Mitel Model 6867i IP Phone

Getting Started

Warning!
The headset port is for headset use only. Plugging any other devices into this port may cause damage to the phone and will void your warranty.
To Place a Call:

• Lift the handset, dial the extension or phone number, and then press the dial key or wait for the call to connect.
  – OR –
  Dial the extension or phone number and then lift the handset.

• Press the button, dial the extension or phone number and then press the dial key or wait for the call to connect.
  – OR –
  Dial the extension or phone number and then press the button.

To Answer a Call:

• Lift the handset to answer the call.
• Press the – OR – press the Answer softkey – OR – Press the flashing Line key.

To Reject a Call:

• Press the Ignore softkey – the call will immediately be connected to the voicemail configured for the ringing extension.

To End a Call:

• Hang up the handset – OR – press the Cancel softkey.
• Press the button – OR – press the Cancel softkey.

To Redial the Last Call Placed:
Press the button twice – a call to the last number dialed is attempted.
To Mute a Call:

• Press the button – the call will be muted and the LCD screen will indicate that the call is muted.

To Place a Call on Hold:

• Press the button on the phone – the call will be placed on hold and the LCD display on the phone will change to indicate that the call is on hold.

To Resume a Call on Hold:

• Press the button on the phone – OR – press the Pick Up softkey – OR – press the flashing Line button for the held call.

To 3-Way Conference

• Establish the call with the first party (either by calling the first party or after answering the call from the first party).
• Press the button or Conf softkey.
• Call the second party—wait until the call is answered.
• Press the button or Conf softkey again—all parties are now connected.

To Perform a Blind Transfer:

• Press the button or Press the Xfer softkey.
• Dial the extension or phone number of the transfer recipient.
• Press the button or the Xfer softkey again—the call will immediately begin to ring on the recipient phone.

To Perform a Warm Transfer:

• Press the button or Press the Xfer softkey.
• Dial the extension or phone number of the transfer recipient.

To Enable/Disable Do Not Disturb (DND):

• When the phone is idle, press the DND softkey to toggle the DND mode on or off—the phone displays the OK X icon in the LCD panel to indicate that DND mode is activated and shows a solid red message waiting for the indicator light.

To Park a Call:

• Press any available Call Park softkey.

To Retrieve a Parked Call:

• Press the appropriate flashing Call Park softkey.

Voicemail Quick Reference:

• When the phone receives a new voicemail message, the phone will play a warning tone, the Message waiting indicator will flash, and a voicemail icon will appear in the upper right corner of the LCD screen.

To Listen to Voicemail:
Press the Voicemail softkey—the phone will connect to the voicemail box for the primary line on the phone.
To Transfer a Call to Voicemail:

• Press the button or Xfer softkey.
• Dial 98 then the 4 digit extension, (Ex. 988907)
• Press the button or the Xfer softkey again.

To Access Voicemail Remotely:

• Call the phone number that you want to access the voicemail on.
• When you hear the voicemail greeting, press * to interrupt.
• Enter the full phone number with the area code.
• Enter your voicemail password.

800.421.5711 | www.vtc.net
Simplicity for Business

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