Mitel 6910 IP Phone User Guide

Mitel 6910 IP Phone

Placing an Internal Call

• Lift handset or press
• Dial extension or press a speed dial

Answering a Call

• Lift handset OR Press

Placing a Call on Hold

• While on a call press

• Line key will flash
  Note: A held call will ring back after 1 minute
  Retrieving a Held Call

• Press OR the flashing line key

Redial

• Press twice to call back the last number dialed

Message Waiting Light

Located in the Top Right-Hand Corner of the phone, when you have a voicemail, this will be lit up red

Changing Availability State

• Press
• Enter your voicemail password followed by #
• Press 7 for mailbox options
• Press 2
  • Press 1 for Available
  • Press 2 for In a meeting
  • Press 3 for Out of office
  • Press 4 for Vacation
  • Press 5 for Custom
  • Press 6 for Do not disturb

Park

Parking a Call

• While on a call press
• Open a new line and dial *11 followed by the extension number where you want to park the call.

Retrieving a Call

• To unpark the call, dial *12 followed by the extension number where the call is parked

Transferring a Call

Blind Transfer

• While on a call, press
• Dial 9 + number or press a speed dial or dial an extension
• Press
• Hang up

Consult Transfer

• While on a call, press
• Dial 9 + number or press a speed dial or dial an extension
• Wait for an answer, then announce the call
• Hang up to complete the transfer

Conference Calls

• While on a call, press
• Dial 9+ number or press a speed dial or dial an extension
• Press again and all parties will be connected

Note: You can hang up the call and the other two parties will still be connected
Hot-Desking
Allows you to assign another phone as your phone
Logging In

• Press
• Press #
• Enter you Extension
• Enter your Password
• Press 7 for mailbox options
• Press 3
• Press 1 to assign yourself
• Press 2 to unassign yourself

Hard Keys

• Directory
• Call History
• Voice mail
• Settings- Change Ringtone, program buttons, enable headsets
• Volume down and up
• End Call
• Redial
• Hold
• Mute
• Transfer Key
• Conference Key
• Speaker/Headset, flips back and forth between to two
• Navigation Keys and Select Button- Multidirectional navigation keys that allow you to scroll through contacts, call history or directory

Programming Buttons

Any button on your phone that does not have a designated feature or line appearance may be programmed as a speed dial Your system admin will program keys for you if needed.

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