Mitel H10 Stereo USB Headset User Guide

: June 4, 2024
: Mitel

Table of Contents

Mitel H10 Stereo USB Headset
Appendix A
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Mitel H10 Stereo USB Headset

NOTICE
The information contained in this document is believed to be accurate in all respects but is not warranted by Mitel Networks™ Corporation (MITEL®). The information is subject to change without notice and should not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document. Revisions of this document or new editions of it may be issued to incorporate such changes.
No part of this document can be reproduced or transmitted in any form or by any means – electronic or mechanical – for any purpose without written permission from Mitel Networks Corporation.

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About This Document
This guide provides compatibility details of headsets that were tested against various Mitel products. Our partners and customers should consider these when deploying Mitel solutions.
IP Phones Scope
This document only covers the 6900 IP Phones, 6800 SIP Phones, and IP400 Phones

Mitel Headset Support
Mitel-Branded Headsets
The following is list of supported Mitel branded headsets for both SIP and MiNET. See Appendix for specific callouts on feature limitations or special configuration requirements.

Jabra Model	Mitel Model Name
Evolve2 40 (1)	H10 Stereo USB Headset
Biz2400 II	H20 Mono Analog Headset
Engage 50 (2)	H30 Stereo CC USB Headset
Engage 65 (3)	H40 DECT Stereo Headset

Legend:

See Configuring Jabra Evolve2 40 USB Headset.
See Configuring Jabra Engage 50 USB Headset.
See Configuring Jabra Engage 65 USB Headset.

Note : The IP400 series phones support only H20 and H40 headsets. These phones do not support H10 and H30 headsets.

For Mitel branded headsets, Mitel’s support policy is as follows:

Mitel branded and marketed headsets are fully supported by Mitel.
Headsets must be deployed as per published Engineering Guidelines, especially for dense deployments (for example, Call Centers) in which wireless technology is used.
Support includes ensuring software compatibility and feature interoperability between Mitel headsets and applicable products defined in this document.

Third-Party Headsets
For third-party vendor headsets, Mitel’s policy is as follows:

Mitel does not guarantee the compatibility, interoperability, or individual feature operation for any third-party headset as Mitel is not in control of the hardware design, manufacturing, and software releases/evolution of such products. Although Mitel does not guarantee the compatibility of any third-party headset, we have tested the headsets listed in this document against the specified devices / firmware releases and certified their interoperability as captured herein.
Third-party headset vendor software (for example, PC utilities) is not supported nor managed by Mitel. Customers should contact the third-party headset vendor directly for any questions or issues on such products.
Mitel does not guarantee any compatibility claims or statements made on third-party headset vendor websites. Mitel does offer third-party headset vendors access to our MSA partner program to validate compatibility in their own labs. Mitel is enhancing the value of the MSA based, vendor conducted interoperability by performing our own testing of a number of headset models from different vendors such that we can certify their interoperability. This document captures the list of headsets that have successfully passed this Mitel testing.

Mitel Applications
The following Mitel applications are compatible with Mitel branded headsets (H10 Stereo USB Headset, H30 Stereo CC USB Headset, and H40 DECT Stereo Headset (USB)):

Mitel One / CX
MiTeam Meetings
MiCollab Softphone
MiCloud Connect Client
MiVoice Connect Client
MiCC Business
MiCC Enterprise
MiCloud Connect CC
MiVoice Connect CC
Business Console
MiVoice Office Web Application (MOWA)
Note : For third-party headsets supported with Mitel applications, refer to the application’s documentation for a list of compatible headsets.

Supporting Documentation
To access phone-specific and system-specific documentation:

Visit Document Center.
Click DEVICES AND ACCESSORIES and navigate to the required documentation.

IP Phones
Mitel has verified the following headsets. The specific Mitel release is provided for headsets that passed testing. Headsets that have been tested but failed to meet compatibility requirements will be marked as non-compliant (NC). See Appendix for specific callouts on feature limitations or special configuration requirements.

Tested functionality

2-way audio
Volume Up/Down – not synchronized with the IP phone
Answer Call via Headset button
Hang-up Call via Headset button
Mute/Unmute via Headset button – not synchronized with the IP Phone
Basic subjective audio quality tests
Basic Headset Profile features for Bluetooth Headsets

Testing excluded

Advanced call control features unique to a specific headset
Headset software upgrade process as defined by each headset vendor
Multiple device pairing support and call control options, for Bluetooth headsets
Advanced buttons unique to a specific headset.

Supported Mitel Branded Headsets for SIP and MiNET
The following is a summary of the Mitel branded headsets supported with the various models of Mitel’s phones for SIP and MiNET.

6900 Series Phones

Headset Model| 6910| 6920| 6930/6930L| 6940| 6865| 6867| 6869| 6873
---|---|---|---|---|---|---|---|---
H10 Stereo USB

Headset

| X| USB| USB| USB| X| USB| USB| USB
H20 Mono

Analog Headset

| Analog

RJ9

RJ9

| Analog

RJ9

| X
H30 Stereo CC

USB Headset

| X| USB| USB| USB| X| USB| USB| USB
H40 DECT

Stereo Headset

| Analog RJ9| USB/ Analog RJ9|

USB/ Analog RJ9

|

USB

|

Analog RJ9

| USB/

Analog RJ9

| USB/

Analog RJ9

|

USB

indicates that an optional Jabra Engage 50 Link Controller is required when used with a Mitel phone. Not required when used with a Mitel PC application.
x indicates not supported

*IP400 Series Phones

Headset Model	IP480g	IP485g
H20 Mono Analog Headset	Analog RJ9	Analog RJ9
H40 DECT Stereo Headset	Analog RJ9	Analog RJ9

applicable for SIP only.

Supported Third-Party Headsets and Features for SIP

The following is a summary of the features supported on third-party headsets for SIP.

For Analog and EHS/DHSG headsets: Testing is done on 6865i, 6867i, 6869i, 6910, 6920, 6930, IP480g, and IP485g
For Bluetooth headsets: Testing is done on 6930, 6940, and 6873i
For USB headsets: Testing is done on 6867i, 6869i, 6973i, 6920, 6930, and 6940.
Headset

Type

| Vendor| Headset

Model

| Headset

Version

| Phone

Firmware

| Hookswitch| Ringing| Flashing

(LED)

| Volume

Sync

| Mute

Sync

---|---|---|---|---|---|---|---|---|---
Analog| Jabra| GN2100| Not Applicable| SIP 6.0| No| No| No| No| No
Analog| Jabra| Biz 2400 II

Mono

| Not Applicable| SIP 6.0,

R2109

| No| No| No| No| No
Analog| Sennheiser| SC 260 with

Quick Connect (QC) RJ9 Cable

| Not Applicable| SIP 6.1| No| No| No| No| No

EHS/DHSG

|

Jabra

| Pro 9470 with DHSG EHS

cable(incl.)

| FW 4.7.0 Value

Pack 4

| SIP 6.0|

Yes

|

Yes

|

Yes

|

No

|

No

EHS/DHSG

|

Jabra

| Engage 65 with DHSG EHS

cable (1)

| FW 4.2.0 Value

Pack 3 (Base)

FW 4.2.0

(Headset)

| SIP 6.0, R2109|

Yes

|

Yes

|

Yes

|

No

|

No

EHS/DHSG

|

Jabra

| Pro 925 DHSG

with 14201 EHS Cable

|

1.4.6

|

SIP 6.1

|

Yes

|

Yes

|

Yes

|

No

|

No

EHS/DHSG

|

Plantronics

| CS540 with EHS 37818-11

Cable

|

Not Applicable

|

SIP 6.1

|

Yes

|

Yes

|

Yes

|

No

|

No

Bluetooth| Jabra| Evolve 75| Version: 2.32.0

(Value Pack 2)

| SIP 6.0| Yes| Yes| Yes| No| No

Bluetooth

|

Jabra

|

Evolve2 65

| Headset 2.4.5

Base 1.6.0

Jabra Evolve 1.9.1

| SIP 6.0|

Yes

|

Yes

|

Yes

|

No

|

No

Bluetooth| Plantronics| Voyager Legend| v.110| SIP 6.0| Yes| Yes| Yes| No| No
Bluetooth| Plantronics| Voyager 5200

UC

| v.510| SIP 6.1| Yes| Yes| Yes| No| No
USB| Jabra| Jabra Evolve2

40 (2)

| 1.19.0 (Service

Pack 2)

| SIP 6.0| Yes| Yes| Yes| No| Yes

USB

|

Jabra

| Engage 50 + Jabra Engage LINK(USB-A)

(3) (6)

| Headset and controller v2.3.1 (Value Pack 1

Service Pack 1)

| SIP 6.0|

Yes

|

Yes

|

Yes (5)

|

No

|

Yes

USB

|

Jabra

| Engage 65 via

USB (4)

| Base: 4.2.0 (Value

Pack 3)

Headset: 4.2.0

| SIP 6.0|

Yes

|

Yes

|

Yes

|

No

|

Yes

USB

|

Jabra

| Evolve 75 + Link370 USB dongle| Version: 2.32.0

(Value Pack 2)

Link 370 Version:

1.82.0

| SIP 6.0|

Yes

|

Yes

|

Yes

|

No

|

Yes

USB

|

Plantronics

| Voyager Focus

+ USB Dongle (BT600)

| Headset Version: V.1723

BT600 Version:

V.500

| SIP 6.0|

Yes

|

No

|

Yes

|

No

|

Yes

Headset Compatibility Guide

USB

|

Plantronics

|

Blackwire 7225

| SetId

v1.1144.1.1060 USB v.1060

| SIP 6.0|

Yes

|

Yes (7)

|

Yes

|

No

|

Yes

---|---|---|---|---|---|---|---|---|---

USB

|

Plantronics

| Savi WS440 + USB DECT

dongle

| Base v28.27, Headset v28.28, Tuning v15, USB

v138

| SIP 6.0|

Yes

|

Yes

|

Yes

|

No

|

Yes

USB| Sennheiser| SC260 USB

CTRL II (6)

| 15.05.4D.413| SIP 6.0| Yes| No| Yes| No| Yes
USB| Sennheiser| SD Pro 2 ML| 175| SIP 6.1| Yes| Yes| Yes| No| Yes

Legend:

See Configuring Jabra Engage 65 EHS/DHSG Headset.
See Configuring Jabra Evolve2 40 USB Headset.
See Configuring Jabra Engage 50 USB Headset.
See Configuring Jabra Engage 65 USB Headset.
On remote (Jabra Engage Link P/N: 50-219), inbuilt LED indicator flashes to indicate an incoming call.
No keys on Headset, everything is controlled from USB cable controller.
There is no actual ringing, headset announces “Incoming Call”.

Supported Third-Party Headsets and Features for MiNet
The following is a summary of the features supported on third-party headsets for MiNet:

For Analog and EHS/DHSG headsets: Testing is done on 6910, 6920, and 6930
For Bluetooth headsets: Testing is done on 6930, and 6940
For USB headsets: Testing is done on 6920, 6930, and 6940
Headset

Type

| Vendor| Headset

Model

| Headset

Version

| Phone

Firmware

| Hookswitch| Ringing| Flashing

(LED)

| Volume

Sync

| Mute

Sync

---|---|---|---|---|---|---|---|---|---
Analog| Jabra| GN2100| Not Applicable| MiNet 1.6| No| No| No| No| No
Analog| Jabra| Biz 2400 II

Mono

| Not Applicable| MiNet 1.6| No| No| No| No| No

Analog

|

Sennheiser

| SC 260

Headset- Bianaural, ED + Quick Disconnect RJ9

(4 Pin)

|

Not Applicable

|

MiNet 1.7

|

No

|

No

|

No

|

No

|

No

EHS/DHSG

|

Jabra

| Pro 9470 with DHSG EHS

cable(incl.)

| 4.7.0 Value Pack 4| MiNet 1.6|

Yes

|

Yes

|

Yes

|

No

|

No

EHS/DHSG

|

Jabra

| Engage 65 with DHSG

(1)

| 4.2.0 (Value Pack 3) – Base

4.2.0 – Headset

| MiNet 1.6|

Yes

|

Yes

|

Yes

|

No

|

No

EHS/DHSG

|

Jabra

| PRO 925 + DHSG/EHS

cable

|

1.4.6

|

MiNet 1.7

|

Yes

|

Yes

|

Yes

|

No

|

No

EHS/DHSG

|

Plantronics

| CS540 + EHS/APS-11

cable

(8)

|

Not Applicable

|

MiNet 1.7

|

Yes

|

Yes

|

Yes

|

No

|

No

Bluetooth| Jabra| Evolve 75| 2.32.0 (Value

Pack 2)

| MiNet 1.6| Yes| Yes| Yes| No| No
Bluetooth| Jabra| Evolve2 65| Headset 2.4.5| MiNet 1.6| Yes| Yes| Yes| No| No

Bluetooth

|

Plantronics

|

Voyager Legend

| Base: v.6108 Headset with case: v.b001 Headset with

stand v.110

| MiNet 1.6|

Yes

|

Yes

|

Yes

|

No

|

No

Bluetooth| Plantronics| Voyager 5200

UC

| v.510| MiNet 1.7| Yes| Yes| Yes| No| No
USB| Jabra| Jabra Evolve2

40 (2)

| 1.15.0| MiNet 1.6| Yes| Yes| Yes| No| Yes

USB

|

Jabra

| Engage 50 + Jabra Engage LINK(USB-A) (3) (6)| 2.3.1 (Value Pack 1 Service Pack 1) Headset and

Controller

| MiNet 1.6|

Yes

|

Yes

|

Yes (5)

|

No

|

Yes

USB

|

Jabra

| Engage 65 with

USB (4)

| 4.2.0 (Value Pack 3)- Base

4.2.0 – Headset

| MiNet 1.6|

Yes

|

Yes

|

Yes

|

No

|

Yes

USB

|

Jabra

| Evolve 75 + Link370 USB dongle| Version: 2.32.0

(Value Pack 2)

Link 370

Version: 1.82.0

| MiNet 1.6|

Yes

|

Yes

|

Yes

|

No

|

Yes

USB

|

Plantronics

| Voyager Focus

+ USB Dongle (BT600)

| Headset Version: V.500 BT600 Version:

V.2006

| MiNet 1.6|

Yes

|

Yes

|

Yes

|

No

|

Yes

---|---|---|---|---|---|---|---|---|---

USB

|

Plantronics

|

Blackwire 7225

| Firmware Version: SetId: v.1.1144.1.1060;

USB: v.1060

| MiNet 1.6|

Yes

|

Yes (7)

|

No

|

No

|

Yes

USB

|

Plantronics

| Savi WS440 + USB Adapter (D100Y)| Base v28.27, Headset v28.28, Tuning v.15, USB

v.138

| MiNet 1.6|

Yes

|

Yes

|

Yes

|

No

|

Yes

USB| Sennheiser| SC260 USB

CTRL II (6)

| 15.05.83.83| MiNet 1.6| Yes| No| Yes| No| Yes

USB

|

Sennheiser

|

SD Pro 2 ML (9)

| SD Headset 175 SD for Lync

(Base) 175

| MiNet 1.7|

Yes (10) (11)

|

Yes

|

Yes

|

No

|

Yes

USB

|

Sennheiser

| SC 260 Headset

+ USB-ED CC 01 MS (QC)

Cable

| USB-ED CC 01 MS FW: 15.05.89.89| MiNet 1.7|

Yes (12)

|

No

|

Yes

|

Yes

|

Yes

Legend:

See Configuring Jabra Engage 65 EHS/DHSG Headset.
See Configuring Jabra Evolve2 40 USB Headset.
See Configuring Jabra Engage 50 USB Headset.
See Configuring Jabra Engage 65 USB Headset.
On remote (Jabra Engage Link P/N: 50-219), inbuilt LED indicator flashes to indicate an incoming call.
No keys on Headset, everything is controlled from USB cable controller.
There is no actual ringing, headset announces “Incoming Call”.
Headset LED and Headset Base LEDs still flash for about 5 to 7 seconds after incoming call is answered on Handset of 69xx phone.
Set DIP Switch 4 (Auto Link) to ON. Rest of DIP switches are at default.
Taking headset off base only automatically answers incoming call on every other attempt.
Taking headset off base when phone is idle does not cause dialtone to be heard.
Opening idle line using inline controller takes longer using SC260 with USB-ED CC 01 MS as compared to SC260 USB CTRL II.