TCL 20 R 5G T767H Smartphone User Manual

20 R 5G T767H Smartphone
User Manual

Warning:

• All features, functions, specifications, and other product information provided in this document, including but not limited to the advantages, aesthetics,  price, components, performance, availability, and capacity of the product are subject to change without notice.
• TCL will not be responsible for any damage to the product, injury, or other safety issue caused by the result of repair by an unauthorized service provider, user-repair, or unprofessional product repair.
• Any damage to the product resulting from an attempt to repair the product by any person or 3 rd party other than TCL authorized service provider will not be covered by warranty.

Precautions

1. Use only demagnetized tools specifically designed for small electronic repairs, most electronic parts are sensitive to electromagnetic forces.

2. Use only high-quality screwdrivers when repairing products. Poor quality screwdrivers can easily damage the heads of the screws.

3. Always use genuine spare parts. Parts from a third party may not function properly or even cause damage.

4. The parts below require calibration to ensure proper function after repair, please contact TCL authorized Repair Center.
   Sensors (proximity, fingerprint), dual camera, touch screen panel, speaker, motherboard, and more.

5. The IPXX degree of protection cannot be guaranteed in the event of repair by the user or by an unqualified person.

6. If the device suffered from water/liquid damage, you will have the option to have a repair, but this may exceed the value of the device, depending on the level of damage.

7. If you need a detailed diagnosis, please contact TCL authorized Repair Center.

8. Do not remove, damage, heat, short circuit, or disassemble the battery. If you need to replace the battery, screen, or motherboard, go to a TCL  authorized Repair Center for repair.

9. Before any repair, backup personal information and important data, and then proceed with the repair.

10. Many semiconductors parts inside the device are sensitive to electrostatic discharges that can cause unrecoverable damages to the parts. Setup and stay in an Electrostatic Protected Area (EPA) to avoid electrostatic discharge before opening the device for repair.

11. Before repairing the device, you must be absolutely certain that the device is turned off.

12. Repair the device in a safe/explosion-proof environment. If the device is damaged, emits smoke, or if you smell a burning odor, stop repairing/using the device immediately, use a fire extinguisher or fire-proof box, and contact TCL.

13. When removing the back cover, be careful not to damage the product, especially the battery. Recommended safety equipment: Glasses/Gloves/Mask,  etc.

14. Before assembly, make sure that there are no screws or foreign objects around the battery.

15. Before assembly, make sure that there are no abnormalities before reattaching the back cover.

General Product Information

G57 MC2
Memory & Storage| 4 GB RAM + 64 GB ROM; Support micro SD cards up to 1TB
Display| 6.52 inch HD + V-notch screen
Rear Camera| 13 MP main camera: AF. 1/3′. 1.12 pm, F2.2. field of view 76.7 °. 4P lens. 2MP macro camera: FF. 1/5 “. 1.75pm. F2.4, the field of view 85 °. 3P lens. 2MP depth camera: FF. 1/5 “. 1.75pm. F2.4. field of view 88.8 °. 3P lens.
Front Camera| 8 MP front camera: FF. 1/4 “. 1.12pm. F2.0, field of view 80.6 °. 4P lens
Battery| 4500mAh (standard)
Connectivity| 2G bands: GSM 850/900/1800/1900
3G bands: UMTS B1 / 2/4/5/8
4G bands: B1 / 3/5/7/8/20/26/28/32/38/40/41
5G bands: n1 / n3 / n5 / n7 / n8 / n28 / n40 / n78 802.11a / b / g / n / ac Wi-Fi (2.4 GHz and 5 GHz) Wi-Fi Direct
4G mobile hotspot. VoLTE, VoWiFi
Bluetooth 5.1. USB 2.0 Type-C. NFC
Dual SIM model: 1 4FF Nano + 1 4FF Nano or 1 TF card Single SIM card model: 1 4FF Nano SIM + 1 TF card
Sensors| GPS. A-GPS. BeiDou. Galileo. GLONASS
Accelerometer. E compass. NFC. proximity sensor, light sensor, fingerprint sensor.
Accessories| 5V2A Charger. Type-C Cable. Quick Guide. SIM Card Pin, PSI

Maintenance preparation

1. Handset with at least 50% battery charges

2. Supported SD card and SIM card, 5V2A Charger, Type-C USB Cable

3. PC with below configurations to do software update by using PC tool.
   • CPU: Equal to Pentium 1.6 GHz or above
   • RAM: 4GB or above
   • Hard Disk: 10GB or above
   • Operation System: Win7/Win8/Win10
   • USB port
   • Internet connection with a minimum internet speed of 8Mb/s

4. Back up the user data before repairing. There are two ways below for your reference.
   • Method 1: Go to “Settings”->Touch “System”->Touch “Backup” (this function may appear under different menus according to the type of device) – >Activate “Back up to Google Drive” in the window which has now opened->Touch “Back up Now. You need to add your Google account details first.

• App data, SMS text messages, Device settings, Call history, and Contacts will be backed up.
  For more backup & sync help, please continue to touch “Google Photos”->“Back up & sync”.
  • Method 2: You can back up your data to another phone via the “Switch Phone” app, and then recover data when your phone has been repaired.
  Swipe up on the home screen to find the search bar->enter “switch phone” and then touch “search”->Touch to open “Switch Phone” on the search results page->Transfer the contents by following the instructions.

Factory Reset

Factory reset will reset your phone to restore it to its factory settings. This will delete all data including files and downloaded apps. Please backup the user data before doing a factory reset.

1. Remove Google account before doing factory reset
   If the Google account is not removed before doing the factory reset, it is not possible to set up the device with another Google account at initial setup after the factory reset and it will require you to log in to your previous signed-in Google account. It is recommended that you log out of the Google account.
   You can go to “Settings”->“Account”->touch your google account->“REMOVE ACCOUNT”->touch “REMOVE ACCOUNT”->touch “OK” to confirm.

2. Factory Reset
   You can follow the below steps to perform a factory reset when the phone is powered on.
   Go to main menu -> Settings -> System -> Reset-> Factory data reset -> RESET PHONE -> RESET PHONE.

3. Recovery mode
   How to use: Long press “Power” Key + “Volume up” key in power off mode to enter recovery mode.
   When to use: When you cannot start your handset or when there is something wrong during switch on or when cannot charge.
   Consumer personal data format: It will format consumer data, and the memory and settings of your product will return as released from the factory.

Click-through steps：

1. Power off the device, long press “Power” Key + “Volume up” key until the LCD  lights on;| 1) Power off the device, long press “Power” Key + “Volume up” key until  the LCD lights on;
   ---|---
   |
2. Select “Factory data reset” and press “Power” key to confirm;| 4) Select “Reboot system now” and press “Power” key to confirm.
   |

Software Update

It is suggested to upgrade the handset software to the latest version for better performance. Before upgrading, please remember to backup your data and keep your phone fully charged.

Software update by FOTA
Firmware-Over-The-Air (“FOTA”) is a way in which the firmware of a mobile device is updated wirelessly by the device’s manufacturer. Firmware runs in the background without any input from the user, to make sure that the device’s hardware runs properly. Head to your device’s “Settings”->“System”- >“Updates” or “System update”

Software update by using Mobile Upgrade tool

1. download the SW upgrade tool Mobile_Upgrade_S_Gotu2_v1.1.9 from the website: https://www.tcl.com/global/en/service-support-mobile/tcl-20r5g.html
   

2. Open the download Mobile_Upgrade_S_Gotu2_v1.1.9_Setup.exe file choose the language, install the tool according to the prompt.

3. After finishing installing the tool, click “Finish” and restart your computer.

4. Open the tool, choose the language, select the model “T767H”, click “Start”->” Next”->Power off your phone connect it to the computer via USB cable, and wait for the loading software package.
   

5. Click “OK” and disconnect your phone from the USB cable when the tool pops up the prompt “Please disconnect your device from the USB cable to proceed”.
   

6. Click “Upgrade device” and connect your phone to the computer, waiting for an upgrade.
   

7. Upgrade successfully.

Function Test with Support Centre

1. Check that the SD card is inserted correctly.
2. Power on the product to launch the autotest.
3. If the product displays “input NCK code”, this means the software is Network locked or SIM locked, and can only be used with a dedicated SIM card hence use the relevant SIM card or enter the phone NCK code if available.
4. Open the “Support Centre” app->Click ”Agree”->” Hardware diagnosis”->” START TESTING” and follow the prompt.
   

Troubleshooting

What should I do if my device reboots by itself?
a) If the issue appears occasionally, it may be caused by anomalies in a file. It is recommended that you continue to use the device normally.
b) Check if the issue occurs during charging. If yes, we recommend trying the official charger and data cable.
c) If the issue occurs while using a third-party app, make sure the app is compatible with your device and Android version. Try uninstalling the third- party app.
d) If the issue occurs while using the built-in app, try to reset or update your device.

What should I do if my device system lags or freezes?
a) Try to restart your device.
b) Charge your device until the battery level is at least 20%.
c) Too many apps running in the background or the system cache not being cleared may cause a system lag. Touch the Menu key at the bottom corner of the screen to view recently used applications.
Touch “Clear all” to close the tasks.
d) Uninstall unused apps from time to time to ensure that your device has sufficient storage space.
e) If the issue occurs in third-party apps, please uninstall the third-party apps responsible.
f) If you are playing a game, watching online videos,s or listening to online music, your device may lag or freeze because of a poor network connection. Enable Airplane mode for a few minutes, then disable it and check your network connection again. Alternatively, move to a location with a better network connection g) Try to reset or update your device.

What should I do if my device cannot charge or charges slowly?
a) Check if there is any visible damage to the charger USB, the charger itself or the charging port of your device. If yes, back up your data and take your device and proof of purchase to our repair center to get more professional technical assistance.
b) Charge the device with a TCL official charger for at least 30 minutes, then try again.
c) Verify whether there are any third-party power management software apps downloaded. If so, please uninstall these.
d) Please don’t use the device for a long time while it is charging.
e) Try to reset or update your device.

What should I do if my fingerprint unlocks function works slowly or fails?
a) Pattern, PIN, or Password security unlocking is required after the device restarts. Fingerprint unlock does not function at this point but it will work again after unlocking using another method.
b) Make sure there are no stains such as water or sweat on the fingerprint sensor. If there are, wipe the screen and try again.
c) Try to re-enter your fingerprint to your device by accessing “Settings”->“Security & biometrics”>“Fingerprint”
d) Try to reset or update your device.

What should I do if my device’s battery drains under normal use?
a) Check if the device is in a high or low-temperature environment. If yes, we advise you to use it only under normal operating conditions.
b) Deactivate Bluetooth, Wi-Fi, or GPS when not in use.
c) The battery drains quickly when playing games and watching videos. This is normal when running large games for a long time or watching videos.
d) Too many apps running in the background or the system cache not being cleared may cause battery draining. Touch the Menu key in the bottom corner of the screen to view recently used applications. Touch “Clear all” to close the apps.
e) Try to reset or update your device.

What should I do if my device auto powers off?
a) Power off your device and charge the device with a TCL official charger for at least 30 minutes, then try to power on again.
b) If the issue occurs while using a third-party app, make sure the app is compatible with your device and Android version. Try uninstalling the third- party app.
c) Try to reset or update your device.

Service Manual

What can I do if my device heats up?
A warning or sensation of heat in the device is the normal consequence of the CPU handling excessive data, which makes the battery warm. It is not harmful to the battery or device even if the device feels hot.
Use the following actions to make your device return to its normal temperature:
a) It is suggested not to expose your phone to the sunshine for a long period of time;
b) Close large power consumption applications, such as music, chatting applications, GPS application, 3D gaming, video streaming etc.
c) Reduce the brightness of the screen to lower the temperature.
d) Avoid using your device while charging.
e) Avoid using a protective case that does not dissipate heat. Remove your protective case if your device heats up.

What should I do if my device cannot power on?
a) Charge the device with a TCL official charger for at least 30 minutes, and then try to power it on again.
b) Press and hold the power key for 10 to 15 seconds until the device vibrates, to perform a forced reboot.
c) Try to reset or update your device.
If the previously described options do not help, you can contact our hotline or repair center to get more professional technical assistance. Find the hotline or repair center information from the TCL (or Alcatel) website or APP “Support center”.

Contact of TCL hotline and service centers
If you are looking for official professional repair, please visit HOTLINE & SERVICE CENTERS (tcl.com) and search for the contact in your country/region.

Explode View

Split View

1| Front Furnished Underfilling| 31| Furnished Middle Casing| 50| Main Furnished FPC| 69| Antenna Spring
---|---|---|---|---|---|---|---
2| Main Sub PCBA| 32| Main Camera Conductive Tape| 51| Fingerprint Furnished FPC| 70| Antenna Spring
3| ANT Sub PCBA| 33| Screw| 52| Coin Vibrator| 71| Antenna Spring
4| Flash Sub PCBA| 34| Screw| 53| FP CONDUCTIVE FOAM| 72| Antenna Spring
5| LI-Polymer Battery| 35| RF Cablel| 54| LCD- BTB waterproof Foam| 73| MIC
6| Fingerprint Module| 36| RF Cable2| 55| FP BTB Waterproof Foam| 74| Type C Connector
7| Speaker| 37| RF Cable3| 56| 2M Camera Rubber| 75| SIM card connector Holder
8| Receiver| 38| RF Cable4| 57| Finger Spring ZIF Mylar| 76| NANO SIM CARD
9| Main Camera| 39| Front Cam Rubber Cover| 58| BTB Connector(Socket)| 77| MICRO SD BLOCK
10| Camera| 40| P-sensor Rubber Cover| 59| BTB Connector(Socket)| 78| Light- Emitting Diode
11| Depth Camera| 41| Flash Spring Rubber| 60| BTB Connector(Socket)|
12| Camera| 42| Main FPC_BTB Rubber| 61| BTB Connector(Socket)
13| Furnished Battery Cover| 43| Audio Jack Rubber Cover| 62| BTB Connector(Socket)
14| Camera Lens| 44| USB Rubber| 63| Battery Connector
21| Battery Package Film| 45| LCD FPC HOLE PET| 64| RF Connector
22| Finger Print Adhesive Tape| 46| Front Camera Support| 65| RF Connector
23| Battery Cover Adhesive tape| 47| SIDE KEY SPRING Proof Foam| 66| Audio Jack
24| Flash PCB Adhesive| 48| 2M BTB Press Foam| 67| RF cable clip
25| Camera Lens Adhesive| 49| Side Key Furnished FPC| 68| Antenna Spring

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