SAMSUNG PM32F-BC FHD Smart Signage User Manual
- June 6, 2024
- Samsung
Table of Contents
SAMSUNG PM32F-BC FHD Smart Signage
PM32F-BC FHD Smart Signage
USER MANUAL
PM32F-BCPM43F-BCPM55F-BC
The color and the appearance may differ depending on the product, and the
specifications are subject to change without prior notice to improve the
performance. Recommended hours of use per day for the PM32F-BC models is less
than 16 hours. If the product is used for longer than 16 hours a day, the
warranty may be void. This product is a digital touch signage product. Because
a touch sensor has been applied, wave patterns (moire phenomenon) may occur
depending on the types of content being played. (For example, if dot patterns
are on the content being played.)
2
Table of contents
Table of contents
01. Safety
Source selection
37
ID Settings
48
Device ID
48
Safety precautions
5 03. PC software (Multiple Display
Device ID Auto Set
48
Electricity and safety Installation
5 6
Control)
PC Connection Cable
48
Video Wall
49
Operation
7
Installation/uninstallation
38
Video Wall
49
Storage
9 Installation
38
Network Status
49
Cleaning
9 Uninstallation
38
Picture Mode
50
Precautions when handling the panel
9
Connection
39
On/Off Timer
50
Using the RS232C cable
39
02. Device setup
Using the ethernet cable
On Timer 39
50
Off Timer
51
Installation What’s Included
10 10
04. Home screen
Holiday Management
51
Ticker
51
Parts
11
Player
41
Reverse side
12 Viewing content
41 05. Menu
Connecting the touch overlay
14 When content is running
42
Screen adjustment
52
Anti-theft lock
15 File formats compatible with Player
42
OnScreen display adjustment
56
Remote control
16
Schedule
47
Sound adjustment
58
Guided installation
18
URL Launcher
47
Broadcasting adjustment
59
External connection
21
URL Launcher Setting
47
Network
60
Checkpoints
21
Clone Product
47
Network Settings (Wired)
62
Cable Connection
21
When a duplicate file is not found on the external
Network Setting (Wireless)
64
Control Codes
23 storage device
47
WPS(PBC)
65
PC connection
32
When a duplicate file is found on the external storage
System
66
AV connection
35 device
48
Anynet+ (HDMI-CEC)
71
LAN connection
37
3
Table of contents
Support
73
06. Troubleshooting
Before you contact us
74
Diagnosis
74
Screen Resolution
74
Checkpoints
75
Frequently asked questions
80
07. Appendix
Specifications
81
General
81
Standard signal mode table
83
Responsibility for the pay service (Cost to
Customers)
85
Not a product defect
85
A product damage caused by customer’s fault
85
Others
85
Prevention of afterimage burn-in
86
What is afterimage burn-in?
86
Recommended prevention practices
86
Read before using the Web Browser function
87
License
87
4
About this manual
About this manual
Copyright
The contents of this manual are subject to change without notice to improve
quality. © 2015 Samsung Electronics Samsung Electronics owns the copyright for
this manual. Use or reproduction of this manual in parts or entirety without
the authorization of Samsung Electronics is prohibited. Microsoft, Windows are
registered trademarks of Microsoft Corporation. VESA, DPM and DDC are
registered trademarks of the Video Electronics Standards Association.
Ownership of all other trademarks is attributed to their due owner.
Symbols
WARNING A serious or fatal injury may result if instructions are not followed.
CAUTION Injury or damage to property may result if instructions are not
followed.
Note Instructions marked by this symbol must be followed.
5
Chapter 1. Safety
Safety
Safety precautions
CAUTION
RISK OF ELECTRIC SHOCK. DO NOT OPEN
CAUTION: TO REDUCE THE RISK OF ELECTRI SHOCK, DO NOT REMOVE COVER (OR BACK).
THERE ARE NO USER SERVICEABLE PARTS INSIDE. REFER ALL SERVICING
TO QUALIFIED PERSONNEL.
This symbol indicates that high voltage is present inside. It is dangerous to make any kind of contact with any internal part of this product.
AC voltage: Rated voltage marked with this symbol is AC voltage.
This symbol indicates that this product has included important literature concerning operation and maintenance.
DC voltage: Rated voltage marked with this symbol is DC voltage.
Class II product: This symbol indicates that a safety connection to electrical earth (ground) is not required. If this symbol is not present on a product with a mains lead, the product MUST have a reliable connection to protective earth (ground).
Caution. Consult instructions for use: This symbol instructs the user to consult the user manual for further safety related information.
Electricity and safety
WARNING Do not use a damaged power cord or plug, or a loose power socket. · An
electric shock or fire may result.
Do not use multiple products with a single power socket. · Overheated power
sockets may cause a fire.
Do not touch the power plug with wet hands. Otherwise, an electric shock may
result. Insert the power plug all the way in so it is not loose. · An unsecure
connection may cause a fire.
Connect the power plug to a grounded power socket (type 1 insulated devices
only). · An electric shock or injury may result.
Do not bend or pull the power cord with force. Be careful not to leave the
power cord under a heavy object. · Damage to the cord may result in a fire or
electric shock.
Do not place the power cord or product near heat sources. · A fire or electric
shock may result.
Clean any dust around the pins of the power plug or the power socket with a
dry cloth. · A fire may result.
CAUTION Do not disconnect the power cord while the product is being used. ·
The product may become damaged by an electric shock.
Only use the power cord provided with your product by Samsung. Do not use the
power cord with other products.
6
Chapter 1. Safety
· A fire or electric shock may result.
Keep the power socket where the power cord is connected unobstructed. · The
power cord must be disconnected to cut off power to the product when an issue
occurs. · Note that the product is not completely powered down by using only
the power
button on the remote.
Hold the plug when disconnecting the power cord from the power socket. · An
electric shock or fire may result.
Installation
WARNING Do not place candles, insect repellants or cigarettes on top of the
product. Do not install the product near heat sources. · A fire may result.
Have a technician install the wall-mount hanger. · Installation by an
unqualified person can result in an injury. · Only use approved cabinets.
Do not install the product in poorly ventilated spaces such as a bookcase or
closet. · An increased internal temperature may cause a fire.
Install the product at least 4 inches(10 cm) away from the wall to allow
ventilation. · An increased internal temperature may cause a fire.
Keep the plastic packaging out of the reach of children. · Children may
suffocate.
Bend and keep part of the outdoor TV antenna cable hanging downwards (the part
inside the room) to prevent rainwater from entering the product. · If
rainwater enters the product, a fire or electric shock can occur.
When using an outdoor antenna, be sure to install the antenna away from nearby
power lines to prevent the antenna from collapsing onto them in strong winds.
· A collapsed antenna can cause an electric shock or injury.
Do not install the product on an unstable or vibrating surface (insecure
shelf, sloped surface, etc.) · The product may fall and become damaged and/or
cause an injury. · Using the product in an area with excess vibration may
damage the product or cause
a fire.
Do not install the product in a vehicle or a place exposed to dust, moisture
(water drips, etc.), oil, or smoke. · A fire or electric shock may result.
Do not expose the product to direct sunlight, heat, or a hot object such as a
stove. · The product lifespan may be reduced or a fire may result.
Do not install the product within the reach of young children. · The product
may fall and injure children. · As the front is heavy, install the product on
a flat and stable surface.
Edible oil, such as soybean oil, can damage or deform the product. Do not
install the product in a kitchen or near a kitchen counter.
CAUTION Do not drop the product while moving. · Product failure or personal
injury may result.
Do not set down the product on its front. · The screen may become damaged.
When installing the product on a cabinet or shelf, make sure that the bottom
edge of the front of the product is not protruding. · The product may fall and
become damaged and/or cause an injury. · Install the product only on cabinets
or shelves of the right size.
7
Chapter 1. Safety
Set down the product gently. · Product failure or personal injury may result.
Installing the product in an unusual place (a place exposed to a lot of fine
dust, chemical substances, extreme temperatures or a significant presence of
moisture, or a place where the product will operate continuously for an
extended period of time) may seriously affect its performance. · Be sure to
consult Samsung Customer Service Center if you want to install the
product at such a place.
Operation
WARNING There is a high voltage inside the product. Never disassemble, repair
or modify the product yourself. · A fire or electric shock may result. ·
Contact Samsung Customer Service Center for repairs.
Before moving the product, turn off the power switch and disconnect the power
cable and all other connected cables. · Damage to the cord may result in a
fire or electric shock.
If the product generates abnormal sounds, a burning smell or smoke, disconnect
the power cord immediately and contact Samsung Customer Service Center. · An
electric shock or fire may result.
Do not let children hang from the product or climb on top of it. · Children
may become injured or seriously harmed.
If the product is dropped or the outer case is damaged, turn off the power
switch and disconnect the power cord. Then contact Samsung Customer Service
Center. · Continued use can result in a fire or electric shock.
Do not leave heavy objects or items that children like (toys, sweets, etc.) on
top of the product.
· The product or heavy objects may fall as children try to reach for the toys
or sweets resulting in a serious injury.
During a lightning or thunderstorm, power off the product and remove the power
cable. · A fire or electric shock may result.
Do not drop objects on the product or apply impact. · A fire or electric shock
may result.
Do not move the product by pulling the power cord or any cable. · Product
failure, an electric shock or fire may result from a damaged cable.
If a gas leakage is found, do not touch the product or power plug. Also,
ventilate the area immediately. · Sparks can cause an explosion or fire.
Do not lift or move the product by pulling the power cord or any cable. ·
Product failure, an electric shock or fire may result from a damaged cable.
Do not use or keep combustible spray or an inflammable substance near the
product. · An explosion or fire may result.
Ensure the vents are not blocked by tablecloths or curtains. · An increased
internal temperature may cause a fire.
Do not insert metallic objects (chopsticks, coins, hairpins, etc) or objects
that burn easily (paper, matches, etc) into the product (via the vent or
input/output ports, etc). · Be sure to power off the product and disconnect
the power cord when water or other
foreign substances have entered the product. Then contact Samsung Customer
Service Center. · Product failure, an electric shock or fire may result.
Do not place objects containing liquid (vases, pots, bottles, etc) or metallic
objects on top of the product.
8
Chapter 1. Safety
· Be sure to power off the product and disconnect the power cord when water or
other foreign substances have entered the product. Then contact Samsung
Customer Service Center.
· Product failure, an electric shock or fire may result. CAUTION
Leaving the screen fixed on a stationary image for an extended period of time
may cause afterimage burn-in or defective pixels. · Activate power saving mode
or a moving-picture screen saver if you will not be
using the product for an extended period of time.
Disconnect the power cord from the power socket if you do not plan on using
the product for an extended period of time (vacation, etc). · Dust
accumulation combined with heat can cause a fire, electric shock or electric
leakage.
Use the product at the recommended resolution and frequency. · Your eyesight
may deteriorate.
Do not hold the product upside-down or move it by holding the stand. · The
product may fall and become damaged or cause an injury.
Looking at the screen too close for an extended period of time can deteriorate
your eyesight.
Do not use humidifiers or stoves around the product. · A fire or electric
shock may result.
Rest your eyes for more than 5 minutes for every 1 hour of product use. · Eye
fatigue will be relieved.
Do not touch the screen when the product has been turned on for an extended
period of time as it will become hot.
Store small accessories out of the reach of children.
Exercise caution when adjusting the product angle or stand height.
· Your hand or finger may get stuck and injured. · Tilting the product at an
excessive angle may cause the product to fall and an injury
may result.
Do not place heavy objects on the product. · Product failure or personal
injury may result.
When using headphones or earphones, do not turn the volume too high. · Having
the sound too loud may damage your hearing.
Be careful that children do not place the battery in their mouths when removed
from the remote control. Place the battery in a location that children or
infants cannot reach. · If children have had the battery in their mouths,
consult your doctor immediately.
When replacing the battery, insert it with the right polarity (+, -). ·
Otherwise, the battery may become damaged or it may cause fire, personal
injury or
damage due to leakage of the internal liquid.
Use only the specified standardized batteries, and do not use a new battery
and a used battery at the same time. · Otherwise, the batteries may be damaged
or cause fire, personal injury or damage
due to a leakage of the internal liquid.
The batteries (and rechargeable batteries) are not ordinary refuse and must be
returned for recycling purposes. The customer is responsible for returning the
used or rechargeable batteries for recycling. · The customer can return used
or rechargeable batteries to a nearby public recycling
center or to a store selling the same type of the battery or rechargeable
battery.
9
Chapter 1. Safety
Storage
Due to the characteristics of high-glossy products, using a UV humidifier
nearby may create white-colored stains on the product.
Contact Customer Service Center if the inside of the product needs cleaning
(service fee will be charged).
Cleaning
Exercise care when cleaning as the panel and exterior are easily scratched.
Take the following steps when cleaning. 1 Power off the product and computer.
2 Disconnect the power cord from the product.
Hold the power cable by the plug and do not touch the cable with wet hands.
Otherwise, an electric shock may result.
3 Wipe the product with a clean, soft and dry cloth. Do not use detergents
that contain alcohol, solvent or surface-active agents. Do not spray water or
detergent directly on the product.
4 Wet a soft and dry cloth in water and wring thoroughly to clean the exterior
of the product.
5 Connect the power cord to the product when cleaning is finished. 6 Power on
the product and computer.
We recommend wearing clean gloves when touching the front panel instead of
bear hands.
Precautions when handling the panel
Do not stand the product upright on the floor. The panel is fragile and can
get damaged. Lay the product down to handle it (the packaging can be used).
Ensure you use the handles on the back when moving the product. Do not hold or
grasp any area of the product within 0.6 inch(15 mm) from the front.
Chapter 2. Device setup
Device setup
Installation
What’s Included
· Components may differ in different locations. · Contact the vendor where you
purchased the product if any components are missing. · The appearance of the
components may differ from the images shown. · A stand is not provided with
the product. To install a stand, you can purchase one separately. · The RS232C
adapter can be used to connect to another monitor using the D-SUB (9-pin) type
RS232C cable.
Use the provided Ring-type holder (HOLDER-WALL RING, BN61-14912A) to install
the PM32F-BC model on the wall.
Quick Setup Guide
Warranty card (Not available in some locations)
Regulatory guide
Power cord
–
10
-
Batteries (AAA x 2) (Not available in some locations)
USB Cable
Remote control
RS232C(IN) adapter
Screw (M3 x L8) x 1
Ring-type holder x 4 (PM32F-BC model only)
USB cover
11
Chapter 2. Device setup
Parts
The color and shape of parts may differ from what is shown.
Remote sensor and spacer logo (optional)
Panel key
Power
50° 2 m
Remote sensor
Panel key
Power on Power off
Select source
Speaker
Press and hold for three seconds. Press the panel key. A popup menu appears.
Make sure Power Off is selected and then, press and hold the panel key until
the display turns off. Press the panel key. A popup menu appears. Press the
panel key again to select Source. Then, press and hold the panel key to cycle
through the desired source.
· To use the panel key, make sure the sliding panel key is not protruding from the bottom of the product.
Remote sensor Press a button on the remote control pointing at the remote
sensor on the product to perform the corresponding function. · Using other
display devices in the same space as the remote control of this product
can cause the other display devices to be inadvertently controlled. Use the
remote control within 6.5 ft (2 m) from the sensor on the product at an angle
of 50° from the left and right.
The product’s screen also works as a remote sensor. When pointing the remote
control at the screen, make sure: · the remote control is pointing towards the
center of the screen. · to use the remote control 1.3 ft (40 cm) to 2.3 ft (70
cm) away from the screen.
WARNING Store used batteries out of reach of children and recycle.
12
Chapter 2. Device setup
· Do not use a new and used battery together. Replace both batteries at the
same time.
· Remove batteries when the remote control is not to be used for an extended
period of time.
Spacer logo (optional) Do not pull on the spacer logo using force. The logo
may tear or break off.
Reverse side
· The color and shape of parts may differ from what is shown.
PM55F-BC
USB1 (1.0A)
USB2 (0.5A)
RS232C IN
RS232C OUT
AUDIO IN
AUDIO OUT
HDMI1
TOUCH OUT SCREEN
TOUCH OUT PC
HDMI2
DVI/PC/ MAGICINFO IN
DP IN DAISY CHAIN
ANT IN
RJ45
Chapter 2. Device setup
PM32F-BC / PM43F-BC
USB1 (1.0A)
USB2 (0.5A)
RS232C IN
RS232C OUT
AUDIO IN
AUDIO OUT
HDMI1
HDMI2
TOUCH OUT SCREEN
TOUCH OUT PC
DVI/PC/ MAGICINFO IN
DP IN DAISY CHAIN
ANT IN
RJ45
13
Port TOUCH OUT SCREEN
TOUCH OUT PC USB1 (1.0A) USB2 (0.5A) RS232C IN RS232C OUT AUDIO IN AUDIO OUT
HDMI1 HDMI2 DVI / PC / MAGICINFO IN
DP IN DAISY CHAIN
ANT IN (PM32F-BC/ PM55F-BC models only) RJ45
Description Connect to a USB port on the product to use the touch function.
Connect to a PC to use the touch function. Connect to a USB memory device.
Connects to MDC using an RS232C adapter.
Receives sound from a source device via an audio cable. Outputs sound to an
audio device via an audio cable. Connects to a source device using an HDMI
cable.
DVI IN: Connects to a source device using a DVI cable or HDMI-DVI cable. PC
IN: Use the (dedicated) D-SUB – DVI cable (or D-SUB cable with D-SUB to DVI
adapter) when connecting a PC. MAGICINFO IN: Use the (dedicated) DP-DVI cable
when connecting a network box (sold separately). Connects to a source device
using a DP cable. Connects to another product using a daisy chain (DP port)
cable. Connect to an antenna cable.
Connects to MDC using a LAN cable. (10/100 Mbps)
14
Chapter 2. Device setup
Connecting the touch overlay
The Touch function can only be used in MagicInfo S, Web Browser and other applications that support the function. You cannot use the Touch function on the menu.
Connect the USB cable between TOUCH OUT SCREEN and USB1 or USB2 port on the product.
PM55F-BC
PM32F-BC / PM43F-BC
To use the touchscreen with a PC or SBB(Set Back Box) (sold separately)
1 Connect the USB cable between TOUCH OUT SCREEN and USB1 or USB2 port on the
product.
2 Connect another USB cable between TOUCH OUT PC and USB port on the PC or
SBB(Set Back Box).
PM55F-BC
PM32F-BC / PM43F-BC
TOUCH OUT SCREEN
USB1, USB2
1 TOUCH OUT SCREEN
2
TOUCH OUT PC
USB1, USB2
15
Chapter 2. Device setup
Anti-theft lock
An anti-theft lock allows you to use the product securely even in public
places. The locking device shape and locking method depend on the
manufacturer. Refer to the user manual provided with your anti-theft locking
device for details.
The following images are for reference only. Real-life situations may differ
from what is shown in the images.
To lock an anti-theft locking device:
1 Fix the cable of your anti-theft locking device to a heavy object such as a
desk. 2 Put one end of the cable through the loop on the other end. 3 Insert
the locking device into the anti-theft lock slot at the back of the product. 4
Lock the locking device.
· An anti-theft locking device can be purchased separately. Anti-theft locking
devices can be purchased at electronics retailers or online.
· Refer to the user manual provided with your anti-theft locking device for
details.
16
Chapter 2. Device setup
Remote control
· Using other display devices in the same space as the remote control of this
product can cause the other display devices to be inadvertently controlled. ·
A button without a description in the image below is not supported on the
product.
Remote control button functions may differ for different products.
Power on the product.
Press to select additional channels (digital) being broadcasted by the same
station. For example, to select
channel “54-3”, press “54”, then press “-” and “3” Adjust the volume.
Change the input source.
Display or hide the onscreen display menu, or return to the previous menu.
.QZ
1
GHI
4
PRS
7
DEL-/–
ABC
2
JKL
5
TUV
8
SYMBOL
0
POWER OFF
DEF
3
MNO
6
WXY
9
CH LIST
MUTE
VOL
CH
SOURCE
MENU
HOME
MagicInfo Player I
Power off the product.
Number buttons Enter the password in the OSD menu.
Channel List launch button. Mute the sound. Unmuting the sound: Press MUTE
again or press the volume control( + VOL – ) button. Change the channel in TV
mode. Use this hotkey to directly access MagicInfo. This hotkey is available
when a network box or PIM (Plug In Module) is connected. Home launch button.
Chapter 2. Device setup
Quickly select frequently used functions.
Return to the previous menu.
It sets safe lock function. If multiple products are connected through the
Video Wall feature, press the SET button and enter a product ID using the
number buttons. Control the product using the remote
control. Cancel a value that has been set using the SET button and
control all connected products using the remote control.
To place batteries in the remote control (AAA x 2)
TOOLS
INFO
RETURN
EXIT
PC
DVI
HDMI
DP
ABCD
IR control
SET UNSET
LOCK
17
Display information about the current input source. Move to the upper, lower,
left or right menu, or adjust an option’s setting. Confirm a menu selection.
Exit the current menu. Manually select a connected input source from PC, DVI,
HDMI or DisplayPort.
Used in Anynet+ mode and multimedia mode.
Chapter 2. Device setup
Guided installation
WARNING To prevent injury, this apparatus must be securely attached to the
floor/wall in accordance with the installation instructions. · Ensure that an
authorized installation company installs the wall mount.
Otherwise, it may fall and cause personal injury. · Make sure to install the
specified wall mount. · Contact Samsung Customer Service Center for further
details.
CAUTION Do not use this model installed on a ceiling, floor, or table.
18
Ventilation Installation on a perpendicular wall
A
B A Minimum 1.6 inches (40 mm) B Ambient temperature: Under 95 °F (35 °C) When
installing the product on a perpendicular wall, allow at least 40 mm of space
between the product and wall surface for ventilation and ensure that the
ambient temperature is kept below 95 °F (35 °C).
Installation on an indented wall Contact Samsung Customer Service Center for
further details.
Chapter 2. Device setup
B
B
19
Wall mount installation Preparing before installing wall mount
1
D
A
D
C
C
E
A Minimum 1.6 inches (40 mm) B Minimum 2.8 inches (70 mm) C Minimum 2 inches
(50 mm) D Minimum 2 inches (50 mm) E Ambient temperature: Under 95 °F (35 °C)
When installing the product on an indented wall, allow at least the space
specified above between the product and wall for ventilation and ensure that
the ambient temperature is kept below 95 °F (35 °C).
To install a wall mount from another manufacturer, use the Holder-Ring ( 1 ).
Installing the wall mount · The wall mount kit (sold separately) allows you to
mount the product on the wall. · For detailed information on installing the
wall mount, see the instructions provided
with the wall mount. · We recommend you contact a technician for assistance
when installing the wall
mount bracket.
WARNING · Samsung Electronics is not responsible for any damage to the product
or injury
to yourself or others if you elect to install the wall mount on your own.
20
Chapter 2. Device setup
Wall mount kit specifications (VESA) Install your wall mount on a solid wall
perpendicular to the floor. Before attaching the wall mount to surfaces other
than plaster board, please contact your nearest dealer for additional
information.
WARNING If you install the product on a slanted wall, it may fall and result
in severe personal injury.
A
B
· Samsung wall mount kits contain a detailed installation manual and all parts
necessary for assembly are provided.
· For wall mounts that do not comply with the VESA standard screw
specifications, the length of the screws may differ depending on the wall
mount specifications.
· Standard dimensions for wall mount kits are shown in the table below.
Model name
PM32F-BC / PM43F-BC PM55F-BC
VESA screw hole specs (A * B) in Standard screw inches (mm)
7.9 inches * 7.9 inches
M8
(200.0 mm * 200.0 mm)
15.8 inches 15.8 inches (400.0 mm 400.0 mm)
Quantity 4
WARNING · Do not fasten the screws too firmly. This may damage the product or
cause the
product to fall, leading to personal injury. Samsung is not liable for these
kinds of accidents. · Samsung is not liable for product damage or personal
injury when a non-VESA or non-specified wall mount is used or the consumer
fails to follow the product installation instructions.
CAUTION · Always have two people mount the product on a wall. · Do not use
screws that are longer than the standard length or do not comply
with the VESA standard screw specifications. Screws that are too long may
cause damage to the inside of the product. · Do not install your Wall Mount
Kit while your product is turned on. It may result in personal injury due to
electric shock.
Chapter 2. Device setup
External connection
Checkpoints
· Before connecting a source device, read the user manual provided with it.
The number and locations of ports on source devices may differ from device to
device.
· Connect the sound ports correctly: left = white and right = red. · Check the
types of ports at the back of the product you want to connect.
The appearance may differ depending on the product.
WARNING Do not connect the power cable until all connections are completed. Connecting the power cable during connection may damage the product.
Cable Connection
RS232C Cable
Interface Pin Bit rate Data bits Parity Stop bit Flow control Maximum length
RS232C (9 pins) TxD (No.2), RxD (No.3), GND (No.5) 9600 bps 8 bit None 1 bit None 15 m (only shielded type)
Pin assignment
1 234 5
6 7 89
Pin
Signal
1
Detect data carrier
2
Received data
3
Transmitted data
4
Prepare data terminal
5
Signal ground
6
Prepare data set
7
Send request
8
Clear to send
9
Ring indicator
21
5432 1
98 76
22
Chapter 2. Device setup
RS232C cable · Connector: 9-Pin D-Sub to Stereo Cable
61
9
5
-P1-
-P1-
-P1-
Male
Rx
3
—
type
Tx
2
—
Gnd
5
—
LAN Cable Pin assignment
12345678
3 2 1
-P2-
-P2-
-P2-
1
Tx
STEREO
2
Rx
PLUG
3
GND
(3.5ø)
Pin No 1 2 3
Standard Colour White and orange Orange White and green
Signal TX+ TXRX+
Pin No 4 5 6 7 8
Standard Colour Blue White and blue Green White and brown Brown
Direct LAN cable (PC to HUB)
· Connector: RJ45
HUB
Signal NC NC RXNC NC
P2
RJ45
P1
Signal
P1
TX+
1
TX-
2
RX+
3
RX-
6
P1
P2
RJ45
P2
Signal
1
TX+
2
TX-
3
RX+
6
RX-
23
Chapter 2. Device setup
Cross LAN cable (PC to PC)
RJ45
P1
P2
RJ45
Signal
P1
P2
Signal
TX+
1
3
RX+
TX-
2
6
RX-
RX+
3
1
TX+
RX-
6
2
TX-
Connection
· Ensure you connect each of the adapters to the correct RS232C IN or OUT port
on the product.
Connection 1
PC
Monitor 1
Monitor 2
Monitor 3
Monitor 4
Connection 2
PC
Monitor 1
Monitor 2
RJ45
RJ45
RJ45
Connection 3
PC
Monitor 1
Monitor 2
Monitor 3
Monitor 4
RJ45
RJ45
RS232C OUT
RS232C IN RS232C OUT
RS232C IN RS232C OUT
RS232C IN RS232C OUT
RS232C IN RS232C OUT
RS232C IN RS232C OUT
RS232C IN RS232C OUT
RS232C IN RS232C OUT
Control Codes
Viewing control state (Get control command)
Header 0xAA
Command
ID
Command type
Data length 0
Checksum
24
Chapter 2. Device setup
Controlling (Set control command)
Header Command
ID
0xAA
Command type
Data length
1
Data Value
Checksum
Command
No.
Command type
Command
Value range
1
Power control
2
Volume control
3
Input source control
4
Screen mode control
5
Screen size control
0x11 0x12 0x14 0x18 0x19
0~1 0~100 0~255
6
PIP on/off control
0x3C
0~1
7
Auto adjustment control (PC and 0x3D
0
BNC only)
8
Video wall mode control
0x5C
0~1
9
Safety Lock
0x5D
0~1
10
Video Wall On
0x84
0~1
11
Video Wall User Control
0x89
–
· All communications take place in hexadecimals. The checksum is calculated by adding up all values except the header. If a checksum adds up to be more than 2 digits as shown below (11+FF+01+01=112), the first digit is removed.
E.g. Power On & ID=0
Header Command
ID
0xAA
0x11
Data length
1
Data 1
Checksum
“Power”
Header Command
ID
Data
Data 1
12
length
0xAA
0x11
1
1
· To control all devices connected by a serial cable simultaneously irrespective of IDs, set the ID as “0xFE” and transmit commands. Commands will be executed by each device but ACK will not respond.
Power control Function
· A product can be powered on and off using a PC. Viewing power state (Get
Power ON/OFF Status)
Header
Command
ID
0xAA
0x11
Data length 0
Checksum
Setting power ON/Off (Set Power ON/OFF)
Header Command
ID
0xAA
0x11
Data length
1
Data
Checksum
“Power”
“Power”: Power code to be set on a product. · 1: Power ON · 0: Power OFF
25
Chapter 2. Device setup
Ack
Header Command ID 0xAA 0xFF
Data length
3
Ack / Nak
`A’
r-CMD Val1 0x11 “Power”
Checksum
“Power”: Power code to be set on a product. Nak
Header Command ID
Data length
Ack / r-CMD Val1 Nak
0xAA 0xFF
3
`N’
0x11 “ERR”
“ERR” : A code showing what error has occurred.
Volume control Function
· The volume of a product can be adjusted using a PC. Viewing volume state
(Get Volume Status)
Header
Command
ID
0xAA
0x12
Data length 0
Checksum Checksum
Setting the volume (Set Volume)
Header Command
ID
0xAA
0x12
Data length
1
Data
Checksum
“Volume”
“Volume”: Volume value code to be set on a product. (0-100)
Ack
Header Command ID 0xAA 0xFF
Data length
3
Ack / Nak
`A’
r-CMD Val1
Checksum
0x12 “Volume”
“Volume”: Volume value code to be set on a product. (0-100) Nak
Header Command ID 0xAA 0xFF
Data length
3
Ack / Nak
`N’
r-CMD Val1 0x12 “ERR”
Checksum
“ERR” : A code showing what error has occurred.
Input source control Function
· The input source of a product can be changed using a PC. Viewing input
source state (Get Input Source Status)
Header
Command
ID
0xAA
0x14
Data length 0
Checksum
26
Chapter 2. Device setup
Setting the input source (Set Input Source)
Header Command
0xAA
0x14
ID
Data
Data
length
Checksum
1
“Input Source”
“Input Source”: An input source code to be set on a product.
0x14 0x18 0x0C 0x08 0x20 0x1F 0x30 0x40 0x21 0x22 0x23 0x24 0x25
PC DVI Input source Component MagicInfo DVI_video RF(TV) DTV HDMI1 HDMI1_PC HDMI2 HDMI2_PC DisplayPort
DVI_video, HDMI1_PC and HDMI2_PC cannot be used with the “Set” command. They only respond to “Get” commands. · MagicInfo is only available with models that contain the MagicInfo function. · RF(TV), DTV are only available with models that include a TV.
Ack
Header Command ID 0xAA 0xFF
Data length
3
Ack / Nak
`A’
r-CMD Val1
0x14
“Input Source”
Checksum
“Input Source”: An input source code to be set on a product. Nak
Header Command ID
Data length
Ack / r-CMD Val1 Nak
Checksum
0xAA 0xFF
3
`N’
0x14 “ERR”
“ERR” : A code showing what error has occurred.
Screen mode control
Function · The screen mode of a product can be changed using a PC. · Screen
mode cannot be controlled when the Video Wall function is enabled. · This
control can only be used on models that include a TV.
Viewing screen status (Get Screen Mode Status)
Header
Command
ID
0xAA
0x18
Data length 0
Checksum
Setting the picture size (Set Picture Size)
Header Command
0xAA
0x18
ID
Data
length
1
Data
Checksum
“Screen Mode”
“Screen Mode”: A code that sets the product status
27
Chapter 2. Device setup
0x01 0x04 0x31 0x0B
16 : 9 Zoom Wide Zoom 4 : 3
Ack
Header Command ID 0xAA 0xFF
Data length
3
Ack / Nak
`A’
r-CMD Val1
0x18
“Screen Mode”
Checksum
“Screen Mode”: A code that sets the product status Nak
Header Command ID 0xAA 0xFF
Data length
3
Ack / Nak
`N’
r-CMD Val1 0x18 “ERR”
Checksum
“ERR” : A code showing what error has occurred.
Screen size control Function
· The screen size of a product can be changed using a PC. Viewing the screen
size (Get Screen Size Status)
Header
Command
ID
0xAA
0x19
Data length 0
Checksum
Ack
Header Command ID 0xAA 0xFF
Data length
3
Ack / Nak
`A’
r-CMD Val1
0x19
“Screen Size”
Checksum
“Screen Size”: product screen size (range: 0 255, unit: inch) Nak
Header Command ID 0xAA 0xFF
Data length
3
Ack / Nak
`N’
r-CMD Val1 0x19 “ERR”
Checksum
“ERR” : A code showing what error has occurred.
PIP On/Off control
Function · The PIP mode of a product can be turned on or off using a PC. · Only available on models that have the PIP function. · The mode cannot be controlled if Video Wall is set to On. · This function is not available in MagicInfo.
Viewing PIP on/off state (Get the PIP ON/OFF Status)
Header
Command
ID
Data length
0xAA
0x3C
0
Checksum
28
Chapter 2. Device setup
Setting PIP on/off (Set the PIP ON/OFF)
Header Command
0xAA
0x3C
ID
Data
Data
length
1
“PIP”
“PIP”: A code used to turn the PIP mode of a product on or off · 1: PIP ON ·
0: PIP OFF
Ack
Header Command ID 0xAA 0xFF
Data length
3
Ack / Nak
`A’
r-CMD Val1 0x3C “PIP”
“PIP”: A code used to turn the PIP mode of a product on or off Nak
Header Command ID 0xAA 0xFF
Data length
3
Ack / Nak
`N’
r-CMD Val1 0x3C “ERR”
“ERR” : A code showing what error has occurred.
Auto adjustment control (PC and BNC only) Function
· Automatically adjust the PC system screen using a PC.
Viewing auto adjustment state (Get Auto Adjustment Status) · None
Checksum Checksum Checksum
Setting auto adjustment (Set Auto Adjustment)
Header Command
0xAA
0x3D
ID
Data
Data
length
Checksum
1
“Auto
Adjustment”
“Auto Adjustment”: 0x00 (at all times) Ack
Header Command ID 0xAA 0xFF
Data Ack / r-CMD Val1 length Nak
3
`A’
0x3D “Auto
Adjustment”
Checksum
Nak
Header Command ID 0xAA 0xFF
Data length
3
Ack / Nak
`N’
r-CMD Val1 0x3D “ERR”
Checksum
“ERR” : A code showing what error has occurred.
Video Wall Mode Control Function
· Video Wall mode can be activated on a product using a PC. · This control is
only available on a product whose Video Wall is enabled.
Viewing video wall mode (Get Video Wall Mode)
Header
Command
ID
0xAA
0x5C
Data length 0
Checksum
29
Chapter 2. Device setup
Setting the video wall (Set Video Wall Mode)
Header Command
0xAA
0x5C
ID
Data
Data
length
Checksum
1
“Video Wall
Mode”
“Video Wall Mode”: A code used to activate Video Wall mode on a product · 1:
Full · 0: Natural
Ack
Header Command ID 0xAA 0xFF
Data Ack / r-CMD Val1 length Nak
3
`A’
0x5C “Video Wall
Mode”
Checksum
“Video Wall Mode”: A code used to activate Video Wall mode on a product Nak
Header Command ID 0xAA 0xFF
Data length
3
Ack / Nak
`N’
r-CMD Val1 0x5C “ERR”
Checksum
“ERR” : A code showing what error has occurred.
Safety Lock
Function · PC can be used to turn the Safety Lock function on or off on a
product. · This control is available regardless of whether or not the power is
turned on.
Viewing the safety lock state (Get Safety Lock Status)
Header
Command
ID
0xAA
0x5D
Data length 0
Checksum
Enabling or disabling safety lock (Set Safety Lock Enable / Disable)
Header Command
0xAA
0x5D
ID
Data
Data
length
Checksum
1
“Safety Lock”
“Safety Lock”: Safety lock code to be set on a product · 1: ON · 0: OFF
Ack
Header Command ID 0xAA 0xFF
Data Ack / r-CMD Val1 length Nak
Checksum
3
`A’
0x5D “Safety Lock”
“Safety Lock”: Safety lock code to be set on a product Nak
Header Command ID 0xAA 0xFF
Data length
3
Ack / Nak
`N’
r-CMD Val1 0x5D “ERR”
Checksum
“ERR” : A code showing what error has occurred.
30
Chapter 2. Device setup
Video Wall On Function
· Turn Video Wall on or off on the product from your computer. Get Video Wall
On/Off Status
Header
Command
ID
0xAA
0x84
Data length 0
Checksum
Set Video Wall On/Off
Header Command
0xAA
0x84
ID
Data
Data
length
Checksum
1
V.Wall_On
V.Wall_On: Video Wall code to be assigned to the product · 1: Video Wall ON ·
0: Video Wall OFF
Ack
Header Command ID 0xAA 0xFF
Data Ack / r-CMD Val1 length Nak
3
`A’
0x84 V.Wall_On
Checksum
V.Wall_On : Same as above Nak
Header Command ID 0xAA 0xFF
Data length
3
Ack / Nak
`N’
r-CMD Val1 0x84 “ERR”
Checksum
“ERR” : A code showing what error has occurred.
Video Wall User Control Function
· Turn the Video Wall function on or off on the product from your computer.
Get Video Wall Status
Header
Command
ID
0xAA
0x89
Data length 0
Checksum
Set Video Wall
Header 0xAA
Command ID 0x89
Data length
2
Val1
Val2
Checksum
Wall_Div Wall_SNo
Wall_Div: Video Wall Divider code assigned to the product 10×10 Video Wall
Model
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 Off 0x00 0x00 0x00 0x00 0x00 0x00 0x00
0x00 0x00 0x00 0x00 0x00 0x00 0x00 0x00 1 0x11 0x12 0x13 0x14 0x15 0x16 0x17
0x18 0x19 0x1A 0x1B 0x1C 0x1D 0x1E 0x1F 2 0x21 0x22 0x23 0x24 0x25 0x26 0x27
0x28 0x29 0x2A 0x2B 0x2C 0x2D 0x2E 0x2F 3 0x31 0x32 0x33 0x34 0x35 0x36 0x37
0x38 0x39 0x3A 0x3B 0x3C 0x3D 0x3E 0x3F 4 0x41 0x42 0x43 0x44 0x45 0x46 0x47
0x48 0x49 0x4A 0x4B 0x4C 0x4D 0x4E 0x4F 5 0x51 0x52 0x53 0x54 0x55 0x56 0x57
0x58 0x59 0x5A 0x5B 0x5C 0x5D 0x5E 0x5F 6 0x61 0x62 0x63 0x64 0x65 0x66 0x67
0x68 0x69 0x6A 0x6B 0x6C 0x6D 0x6E 0x6F 7 0x71 0x72 0x73 0x74 0x75 0x76 0x77
0x78 0x79 0x7A 0x7B 0x7C 0x7D 0x7E N/A 8 0x81 0x82 0x83 0x84 0x85 0x86 0x87
0x88 0x89 0x8A 0x8B 0x8C N/A N/A N/A 9 0x91 0x92 0x93 0x94 0x95 0x96 0x97 0x98
0x99 0x9A 0x9B N/A N/A N/A N/A 10 0xA1 0xA2 0xA3 0xA4 0xA5 0xA6 0xA7 0xA8 0xA9
0xAA N/A N/A N/A N/A N/A 11 0xB1 0xB2 0xB3 0xB4 0xB5 0xB6 0xB7 0xB8 0xB9 N/A
N/A N/A N/A N/A N/A
31
Chapter 2. Device setup
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 12 0xC1 0xC2 0xC3 0xC4 0xC5 0xC6 0xC7 0xC8 N/A N/A N/A N/A N/A N/A N/A 13 0xD1 0xD2 0xD3 0xD4 0xD5 0xD6 0xD7 N/A N/A N/A N/A N/A N/A N/A N/A 14 0xE1 0xE2 0xE3 0xE4 0xE5 0xE6 0xE7 N/A N/A N/A N/A N/A N/A N/A N/A 15 0xF1 0xF2 0xF3 0xF4 0xF5 0xF6 N/A N/A N/A N/A N/A N/A N/A N/A N/A
· Wall_SNo: Product Number code assigned to the product 10×10 Video Wall Model : (1 ~ 100)
Set Number 1 2 … 99 100
Data 0x01 0x02 … 0x63 0x64
Ack
Header Command ID Data Ack / r-CMD Val1 Val2 Checksum length Nak
0xAA 0xFF
3
`A’
0x89 Wall Wall
Div SNo
Nak
Header Command ID 0xAA 0xFF
Data length
3
Ack / Nak
`N’
“ERR” : A code showing what error has occurred.
r-CMD Val1 0x89 “ERR”
Checksum
Chapter 2. Device setup
PC connection
· Do not connect the power cable before connecting all other cables. Ensure
you connect a source device first before connecting the power cable.
· A PC can be connected to the product in a variety of ways. Select a
connection method suitable for your PC.
· Connecting parts may differ in different products.
Connection using a DVI cable (Digital type)
The appearance may differ depending on the product.
DVI / PC / MAGICINFO IN
AUDIO IN
HDMI
32
You can use the DVI port on the product as an HDMI port by using a DVI-HDMI
adapter.
DVI / PC / MAGICINFO IN
Connection using a D-SUB cable (Analog type)
The appearance may differ depending on the product.
DVI / PC / MAGICINFO IN AUDIO IN
Chapter 2. Device setup You can use the DVI port on the product as a D-SUB
port by using a D-SUB-DVI adapter.
DVI / PC / MAGICINFO IN
33
Connection using an HDMI-DVI cable
The appearance may differ depending on the product. After connecting a
computer to the product with an HDMI-DVI cable, make sure to configure the
settings as shown below to enable the video and audio from the computer. ·
Sound set HDMI Sound to PC(DVI) · Picture set each screen mode to Text under
Picture Mode · System General set HDMI Hot Plug to Off
HDMI1, HDMI2 AUDIO IN
Chapter 2. Device setup
Connection using an HDMI cable
The appearance may differ depending on the product.
HDMI1, HDMI2
Connection using an DP cable
The appearance may differ depending on the product.
DP IN
34
Precautions for using DP · To increase the standby power capacity, the product
stops DP communication when
it is turned off or in power saving mode. If the product in dual monitor mode
is turned off or goes into power saving mode, monitor setting changes may not
be updated. As a result, screen output may not be displayed properly. In the
occurrence of this issue, set Max. Power Saving to Off before using the
product. · Some graphics cards that are not compliant with the DP standard may
prevent the Windows Booting/Bios screen from being displayed when the product
is in power saving mode. If this is the case, make sure to turn on the product
first before turning on your PC. · The DisplayPort interface (DP IN) on the
product and the provided DP cable are designed based on the VESA standards.
Using a DP cable that is not VESA compliant may cause the product to function
improperly. Samsung Electronics shall not be held responsible for any issues
from using a cable that is not VESA compliant. Make sure to use a DP cable
that is VESA compliant.
35
Chapter 2. Device setup
AV connection
· Do not connect the power cable before connecting all other cables. Ensure
you connect a source device first before connecting the power cable.
· You can connect a video device to the product using a cable. Connecting
parts may differ in different products. Press the SOURCE button on the remote
control to change the source.
Connection using an HDMI-DVI cable
The appearance may differ depending on the product.
· Audio will not be enabled if the product is connected to a video device
using an HDMI-DVI cable. To resolve this, additionally connect an audio cable
to the audio ports on the product and video device.
· After connecting a video device to the product with an HDMI-DVI cable, make
sure to configure the settings as shown below to enable the video and audio
from the video device. Sound set HDMI Sound to AV(HDMI) Picture set each
screen mode to Videos/Images under Picture Mode System General set HDMI Hot
Plug to On
· Supported resolutions include 1080p (50/60 Hz), 720p (50/60 Hz), 480p, and
576p. HDMI1, HDMI2 AUDIO IN
DVI / PC / MAGICINFO IN
HDMI
36
Chapter 2. Device setup
Connection using an HDMI cable (up to 1080p)
The appearance may differ depending on the product.
· For better picture and audio quality, connect to a digital device using an
HDMI cable. · An HDMI cable supports digital video and audio signals, and does
not require an
audio cable. To connect the product to a digital device that does not support
HDMI output, use
an HDMI-DVI and audio cables. · The picture may not display normally (if at
all) or the audio may not work if an
external device that uses an older version of HDMI mode is connected to the
product. If such a problem occurs, ask the manufacturer of the external device
about the HDMI version and, if out of date, request an upgrade. · Be sure to
use an HDMI cable with a thickness of 0.6 inch or less. · Be sure to purchase
a certified HDMI cable. Otherwise, the picture may not display or a connection
error may occur. · A basic high-speed HDMI cable or one with ethernet is
recommended. This product does not support the ethernet function via HDMI.
Audio system connection
· The appearance may differ depending on the product. · Connecting parts may
differ in different products.
AUDIO OUT
HDMI1, HDMI2
37
Chapter 2. Device setup
LAN connection
· The appearance may differ depending on the product. · Connecting parts may
differ in different products. Use Cat7(STP Type) cable for the connection. ·
Shielded Twist Pair.
RJ45
Edit
SOURCE Source Edit
Edit the name and device type of a connected external device. · The list can
include the following source devices. Source devices on the list differ
depending on the selected source. HDMI1 / HDMI2 / DisplayPort / DVI / Cable
Box / Game Console / PC / Blu-ray Player · You cannot edit the following
sources. TV / MagicInfo S / URL Launcher / Web Browser / Screen Mirroring /
MagicInfo / PC Information
INFO
You can see detailed information about the selected external device.
Source selection
Source
SOURCE Source
Source allows you to select a variety of sources and change source device
names. You can display the screen of a source device connected to the product.
Select a source from source list to display the screen of the selected source.
· The input source can also be changed by using the SOURCE button on the
remote
control. · The screen may not display correctly if an incorrect source is
selected for the source
device you want to convert to.
38
Chapter 3. PC software (Multiple Display Control)
PC software (Multiple Display Control)
Multiple display control “MDC” is an application that allows you to easily
control multiple display devices simultaneously using a PC.
For details on how to use the MDC programme, refer to Help after installing
the programme. The MDC programme is available on the website.
Installation/uninstallation
Installation
· MDC installation can be affected by the graphics card, mother board and
network conditions.
1 Click the MDC Unified installation programme. 2 Select a language for
installation. Next, click “OK”. 3 When the “Welcome to the InstallShield
Wizard for MDC_Unified” screen appears,
click “Next”. 4 In the “License Agreement” window displayed, select “I accept
the terms in the
license agreement” and click “Next”. 5 In the displayed “Customer Information”
window, fill out all the information fields
and click “Next”. 6 In the displayed “Destination Folder” window, select the
directory path you want to
install the programme in and click “Next”. If the directory path is not
specified, the programme will be installed in the
default directory path. 7 In the displayed “Ready to Install the Program”
window, check the directory path to
install the programme in and click “Install”. 8 Installation progress will be
displayed. 9 Click “Finish” in the displayed “InstallShield Wizard Complete”
window.
Select “Launch MDC Unified” and click “Finish” to run the MDC programme
immediately.
10 The MDC Unified shortcut icon will be created on the desktop after
installation. The MDC execution icon may not be displayed depending on the PC
system or product specifications. Press F5 if the execution icon is not
displayed.
Uninstallation
1 Go to Control Panel. 2 Under Programs, click Uninstall a program. 3 Select
MDC Unified from the list. 4 Click Uninstall/Change.
Path and name of the menu may differ depending on the operating system.
39
Chapter 3. PC software (Multiple Display Control)
Connection
Using the RS232C cable
The appearance may differ depending on the product. An RS232C serial cable
must be connected to the serial ports on the PC and monitor.
RS232C IN RS232C OUT
RS232C IN RS232C OUT
RS232C IN
Monitor 1 Monitor 2
Using the ethernet cable
Enter the IP for the primary display device and connect the device to the PC.
Display devices can be connected to each other using a LAN cable.
Connection using a direct LAN cable
The appearance may differ depending on the product.
Multiple products can be connected using the RJ45 port on the product and the
LAN ports on the HUB.
RJ45
HUB
Computer Monitor 1
Computer
Monitor 2
40
Chapter 3. PC software (Multiple Display Control)
Connection using a cross LAN cable
The appearance may differ depending on the product. Multiple products can be
connected using the RS232C IN / OUT port on the product.
RJ45
RS232C OUT
RS232C IN RS232C OUT RS232C IN
Monitor 1 Monitor 2
Computer
41
Chapter 4. Home screen
Home screen
Player
HOME Player Play a range of content such as channels with schedules assigned,
templates or files.
· To use the Player feature, set Play via to MagicInfo in System. · The
displayed image may differ depending on the model.
Player
Internal Memory
1
No Channel.
2
Network Channel
Used 199.33 MB
Available 4.26 GB(95%)
Filter By: All
5
Options
6
3
Network File
4
My Templates
No.
Description
1
Select between internal or external memory.
No.
Description
2
Play content, templates and schedules configured on the server.
· You can view whether the server is connected (approval) in the
Player screen. To view whether the server is connected when a
Network Channel is running, press INFO on the remote.
1 Select Network Channel from the Player screen. The No Channel
message appears if no channel has been registered in Network
Channel.
2 Network Channel. will run.
3
Play content stored on the server.
4
Play a template stored in the internal memory.
5
Select a content type as criterion to search for a desired content list.
6
Set different options for Player.
Viewing content
1 Select either internal or external memory. The files saved in the selected
memory appear.
2 Select the desired file. The content appears on the screen. (For more
information on compatible file formats, see the “File formats compatible with
Player” section.)
42
Chapter 4. Home screen
When content is running
Control buttons on the remote
You can use buttons on your remote control to play, pause, or skip between
content on the playlist.
Button
TOOLS
Function Brings up the menu bar.
INFO
Displays the information of the content.
Goes to next file or page.
Goes to previous file or page.
/ / Plays or pauses slide show or video content.
Stops displaying content and goes to the Player screen. Rewinds the video content. Fast forwards the video content.
Available menu
Press the TOOLS button on the remote control during content playback to
configure settings.
Menu Playlist Picture Mode
Sound Mode
Repeat
Description View a list of content items currently playing. Customises the screen settings for the content currently playing. Customises the audio settings for the content currently playing. Set the repeat mode.
Menu Background Music
Reset Pause Prev Next
Description Set the background music to be played when content is running. Reset the background music. Pause the background music. Play the previous background music on the list. Play the next background music on the list.
Reset, Pause, Prev, Next only appear when the background music is set.
File formats compatible with Player
· Supported file systems include FAT32 and NTFS. · A file with a vertical and
horizontal resolution larger than the maximum resolution
cannot be played. · Check the vertical and horizontal resolution of the file.
· Check the supported video and audio Codec types and Versions. · Check the
supported file versions.
PowerPoint version up to 97 2007 is supported · Only the last USB device
that was connected is recognized.
Network Schedule Multiframe
Playback restrictions · A maximum of two video files (Video) can be played
simultaneously. · In portrait playback mode, only one video file can be played
at a time. · For Office files (PPT and Word files) and PDF files, only one
file type is supported at a
time. · LFD(.lfd) files are not supported.
Sound output restrictions · More than one sound output cannot be used.
43
Chapter 4. Home screen
· Playback priority: network BGM > local BGM > video file in the main frame
selected by the user Network BGM: Settings can be configured in step 1 when
creating a server schedule. Local BGM: BGM settings can be configured using
the tools displayed after the TOOLS button is pressed during Player playback.
User-selected main frame: Main frame settings can be configured in step 2 when
creating a server schedule.
Template files and LFD(.lfd) files Restrictions
· Ensure a distributed folder (content / schedules) exists in Internal / USB
memory. Playback restrictions · A maximum of two video (Video) files can be
played. · For Office files (PPT and Word files) and PDF files, only one file
type is supported at a
time. · Multiple videos (Video) cannot be played on a single display of a
video wall
simultaneously. Sound output restrictions · More than one sound output cannot
be used. · Playback priority: network BGM > local BGM > video file in the main
frame selected
by the user
Chapter 4. Home screen
Contents
File extension
.avi .mkv .asf .wmv .mp4 .mov .3gp .vro .mpg .mpeg .ts .tp .trp .mov .flv .vob .svi .m2ts .mts
.webm
Container AVI MKV ASF MP4 3GP MOV FLV VRO VOB PS TS SVAF
WebM
*.rmvb
RMVB
44
Video Codec H.264 BP/MP/HP
Resolution 4096×2160
HEVC (H.265 – Main, Main10, Main4:2:2 10 ) Motion JPEG MVC MPEG4 SP/ASP Window Media Video v9 (VC1) MPEG2 MPEG1 Microsoft MPEG-4 v1, v2, v3 Window Media Video v7(WMV1),v8(WMV2) H 263 Sorrenson VP6 VP8 VP9
1920×1080
1920×1080 4096×2160
RV8/9/10 (RV30/40) 1920×1080
Frame rate (fps) 4096X2160: 24 3840X2160: 30 60
30 60
Bit rate (Mbps) 40
80
80 20
Audio Codec
AC3 LPCM ADPCM(IMA, MS) AAC HE-AAC WMA DD+ MPEG(MP3) G.711(A-Law, -Law)
30
20
90
20
4096X2160: 24
20
3840X2160: 30
60
20
Vorbis RealAudio 6
45
Chapter 4. Home screen
Video
· 3D video is not supported. · Content with a resolution larger than the
resolution specified in the table above is
not supported. · Video content with a Bit rate or Frame rate larger than the
rate specified in the table
above can cause choppy video during playback. · Video content will not play,
or not play correctly, if there is an error in the content or
the container. · Some USB/digital camera devices may not be compatible with
the player. · Supports up to H.264, Level 4.1 · H.264 FMO / ASO / RS, VC1 SP /
MP / AP L4 and AVCHD are not supported. · For all Video codecs except MVC,
VP8, VP6:
Below 1280 x 720: 60 frame max Above 1280 x 720: 30 frame max · GMC 2 or
higher is not supported. · Supports only BD MVC Spec. · Only one video file
can play at a time if video files on the monitor use incompatible codecs or
the resolution is 1080 x 1920. · When a single video file is playing, Seamless
mode is not supported under the following conditions: Incompatible codec (MVC,
VP3, MJPEG) Incompatible codec Incompatible codec Compatible codec The
resolution is different from that of the monitor The frequency is different
from that of the monitor
Audio
· Audio content with a Bit rate or Frame rate larger than the rate specified
in the table above can cause choppy audio during playback.
· Audio content will not play, or not play correctly, if there is an error in
the content or the container.
· Some USB/digital camera devices may not be compatible with the player. ·
Supports up to WMA 10 Pro 5.1 channel. WMA lossless audio is not supported. ·
QCELP, AMR NB/WB are not supported.
Image
· Compatible image file format : JPEG, PNG, BMP 32-bit, 24-bit and 8-bit BMP
files are supported.
· Supported maximum resolution : 4096 x 4096 · Supported maximum file size:
20MB · Supported image effects : 9 effects (Fade1, Fade2, Blind, Spiral,
Checker, Linear,
Stairs, Wipe, Random)
Power Point · Compatible document file formats
Extension : ppt, pptx Version : Office 97 ~ Office 2007
Chapter 4. Home screen
· Functions not supported Animation effect 3D shapes (which will be displayed
in 2D) Header and footer (some subitems are not supported) Word Art Align A
group alignment error may occur. Office 2007 SmartArt is not fully supported.
97 out of 115 subitems are supported. Object insertion Half-width characters
Letter spacing Charts Vertical text Some subitems are not supported Slide
notes and handout
PDF · Compatible document file formats
Extension : pdf · Functions not supported
Content less than 1 pixel not supported because of performance degradation
issue.
Masked Image, Tiled Image content not supported. Content with Rotated Text,
not supported. 3D Shadow Effects not supported. Some characters not supported
(Special characters may be corrupted)
46
WORD · Compatible document file formats
Extension : .doc, .docx Version : Office 97 ~ Office 2007 · Functions not
supported Page background effect Some paragraph styles Word Art Align
A group alignment error may occur 3D shapes (which will be displayed in 2D)
Office 2007
SmartArt is not fully supported. 97 out of 115 subitems are supported. Charts
Half-width characters Letter spacing Vertical text
Some subitems are not supported Slide notes and handout Template files ·
Creation/editing/playback are only available in Template. LFD · Supported in
Network Channel and Local Channel · Compatible document file formats Extension
: .lfd
Chapter 4. Home screen
Schedule
HOME Schedule You can check the schedule imported from a selected storage device.
Schedule 1
Network
Sun
Mon
Tue
Wed
Thu
Fri
Sat
AM
Connected
2
Information
3
Location:
Internal Memory
PM
All Day
All Day
All Day
All Day
All Day
Date:
06-07-2016 ~
12-31-2999
Repeat: Daily
Time: All Day
AM
No.
Description
1
Select the saved location of the schedule.
2
View weekly schedule of content playback.
Select to view detailed information of each event.
3
View a thumbnail image and brief information of the content.
47
URL Launcher
HOME URL Launcher The displayed image may differ depending on the model.
For details on how to use the URL Launcher feature, contact the dealer the
product was purchased from. · To use the URL Launcher feature, set Play via to
URL Launcher in System.
URL Launcher Setting
HOME URL Launcher Setting URL Launcher Setting allows you to install/uninstall
web apps, configure Timeout Settings, and set Developer Mode. · Install Web
App: Install the web application by entering an address. · Install from USB
Device: Install the web application from the USB storage device. · Uninstall:
Remove the installed web application. · Timeout Settings: Set the timeout
period for connecting to the URL. · Developer Mode: Select to set developer
mode.
Clone Product
HOME Clone Product Export settings on the product to an external storage
device. You can also import settings from an external storage device. This
option is useful when assigning the same settings to several products.
When a duplicate file is not found on the external storage device
1 Connect the external storage device, then run the Clone Product function.
48
Chapter 4. Home screen
2 The No cloning file found on the external storage device. Export this
device’s settings to the external storage device? message appears.
3 Select Export to export the settings.
When a duplicate file is found on the external storage device
1 Connect the external storage device, then run the Clone Product function. 2
The Cloning file found. Please select an option. message appears. 3 Select
Clone from External Storage Device or Clone to External Storage Device.
Clone from External Storage Device: Copy settings saved on an external storage
device to the product.
Clone to External Storage Device: Copy settings on the product to an external
storage device.
After configuration is complete, the product is rebooted automatically.
ID Settings
HOME ID Settings Assign an ID to a set.
Device ID
Enter the ID number of the product connected to the input cable for input
signal reception. (Range: 0~224) · Press / to select a number, and press . ·
Enter the number you want using the number buttons on the remote control.
Device ID Auto Set
This feature automatically allots an ID number to a device connected via an
RS232C cable. When multiple devices are connected, enable the feature on
either the first or last device.
PC Connection Cable
Select a method to connect to MDC to receive the MDC signal. · RS232C cable
Communicate with MDC via the RS232C-stereo cable. · RJ-45 (LAN)/Wi-Fi Network
Communicate with MDC via the RJ45 cable or Wi-Fi network.
49
Chapter 4. Home screen
Video Wall
HOME Video Wall Assign an ID to a set. Customise the layout of multiple
displays that are connected to form a video wall. In addition, display part of
a whole picture or repeat the same picture on each of the connected multiple
displays. To display multiple images, refer to MDC Help or the MagicInfo user
manual. Some models may not support the MagicInfo function.
Video Wall
You can activate or deactivate Video Wall. To organize a video wall, select
On.
Horizontal x Vertical
This feature automatically splits a video wall display based on a video wall
matrix configuration. Enter the video wall matrix. The video wall display is
split based on the configured matrix. The number of vertical or horizontal
display devices can be set within the range 1 and 15. A video wall display can
be split into a maximum of 16 screens.
The Horizontal x Vertical option is only enabled when Video Wall is set to On.
Screen Position
To rearrange split screens, adjust the number for each product in the matrix
using the Screen Position feature. Selecting Screen Position will display the
video wall matrix with the numbers assigned to the products that form the
video wall. To rearrange products, use the direction buttons on the remote
control to move a product to another desired number. Press the button.
· All Displays: Assign screen positions to all displays. Then, you don’t need
to set up video wall for individual displays.
· Current Displays: Only assign screen position for this first display. Screen
Position allows you to split the screen into a maximum of 16 views (15×15).
The maximum number of views that can be split when products are connected via
DP Loopout is also 16.
· The Screen Position option is only enabled when Video Wall is set to On. ·
To use the function, make sure Horizontal x Vertical is configured.
Format
Select how to display images on the video wall display. · Full: Display images
in full screen with no margin. · Natural: Display images in the original
aspect ratio without enlarging or reducing
the size.
The Format option is only enabled when Video Wall is set to On.
Network Status
HOME Network Status Check the current network and Internet connection.
50
Chapter 4. Home screen
Picture Mode
HOME Picture Mode Select a picture mode (Picture Mode) suitable for the
environment where the product will be used. Video/Image mode improves the
picture quality of the video device. Text mode improves the picture quality of
the computer.
· Shop & Shopping Centre(Shop & Mall) Suitable for shopping malls. Select
either Video/Image or Text depending on the picture mode.
· Office & School Suitable for offices and schools. Select either Video/Image
or Text depending on the picture mode.
· Terminal & Station Suitable for bus terminals and train stations. Select
either Video/Image or Text depending on the picture mode.
· Video Wall Suitable for environments where video wall display are used.
Select either Video/Image or Text depending on the picture mode.
· Calibration In this mode, the brightness, color and gamma settings
customized using the color calibration programme Color Expert are applied. To
apply the Calibration mode properly, make sure you configure the picture
quality settings, such as brightness, color and gamma, using the color
calibration programme Color Expert. To download the Color Expert programme,
visit www.samsung.com/ displaysolutions.
On/Off Timer
HOME On/Off Timer
You must set Clock before you can use this feature.
On Timer
Set On Timer so that your product turns on automatically at a time and on a
day of your choosing. The power is turned on with the specified volume or
input source. Set the on timer by making a selection from one of the seven
options. Ensure you set the current time first. (On Timer1 ~ On Timer 7) ·
Setup: Select Off, Once, Everyday, Mon~Fri, Mon~Sat, Sat~Sun or Manual.
If you select Manual, you can choose the days you want On Timer to turn on
your product. The check mark indicates days you’ve selected. · Time: Set the
hour and minute. Use the number buttons or / buttons to enter numbers. Use /
buttons to change entry fields. · Volume: Set the desired volume level. Use
the up and down arrow buttons to change the volume level. · Source: Select the
input source of your choice. · Content: Select specific content within the
internal or external memory. · Antenna: Select the antenna from Cable or Air.
(PM32F-BC/PM55F-BC models only) · Channel: Select the TV channel you want.
· Content is only available when source is set to Internal/USB.
51
Chapter 4. Home screen
· If there is only one photo file in the USB, the Slide Show will not play. ·
If a folder name is too long, the folder cannot be selected. Up to 255
characters
are recognizable. · You can use the internal memory or USB devices when
setting On Timer, but we
recommend that you use the internal memory. · The On Timer function may not
work with USB devices with a built-in battery
because it can take too long to recognize these devices depending on the
product specification.
Off Timer
Set the off timer (Off Timer) by making a selection from one of the seven
options. (Off Timer 1 ~ Off Timer 7) · Setup: Select Off, Once, Everyday,
Mon~Fri, Mon~Sat, Sat~Sun or Manual.
If you select Manual, you can choose the days you want Off Timer to turn off
your product. The check mark indicates days you’ve selected. · Time: Set the
hour and minute. Use the number buttons or / buttons to enter numbers. Use /
buttons to change entry fields.
Holiday Management
Timer will be disabled during a period specified as a holiday. · Add Holiday:
Specify the period you want to add as a holiday.
Select the start and end dates of the holiday you want to add using the /
buttons, and click the Save button. The period will be added to the list of
holidays. Start Date: Set the start date of the holiday. End Date: Set the end
date of the holiday. Delete: Delete selected items from the list of holidays.
Edit: Select a holiday item and then change the date.
· Set Applied Timer: Set the On Timer and Off Timer to not activate on public
holidays. Press to select the On Timer and Off Timer settings you do not want
to activate. The selected On Timer and Off Timer will not activate.
Ticker
HOME Ticker Input text while a video or image is displayed and display the
text on the screen. · Off / On · Message: Enter a message to display on the
screen. · Time: Set the Start Time and End Time to display a Message. · Font
options: Set the font options for the message. · Position: Select an
orientation to display a Message. · Scroll: Specify the scroll Direction and
Speed for the message. · Preview: Preview configured caption settings.
52
Chapter 5. Menu
Menu
Screen adjustment
Picture
2nd Picture Mode
Color Temperature White Balance
3rd
Description
Shop & Shopping Centre(Shop & Mall) / Office & School / Terminal & Station /
Video Wall / Calibration
Backlight / Contrast / Brightness / Sharpness / Color / Tint (G/R)
2 Point 10 Point
Select a picture mode (Picture Mode) suitable for the environment where the
product will be used. Video/Image mode improves the picture quality of the
video device. Text mode improves the picture quality of the computer. ·
Calibration
In this mode, the brightness, color and gamma settings customized using the
color calibration programme Color Expert are applied. To apply the Calibration
mode properly, make sure you configure the picture quality settings, such as
brightness, color and gamma, using the color calibration programme Color
Expert. To download the Color Expert programme, visit
www.samsung.com/displaysolutions.
Your product has several options for adjusting picture quality. · When you
make changes to Backlight, Contrast, Brightness, Sharpness, Color or Tint
(G/R), the OSD will be
adjusted accordingly. · You can adjust and store settings for each external
device you have connected to an input on the product. · Lowering picture
brightness reduces power consumption.
Adjust the color temperature (Red / Green / Blue). (Range: 2800K16000K) ·
Enabled when Color Tone is set to Off. · Color Temperature is disabled if
Picture Mode is set to Calibration.
Controls the white balance in 2 point interval by adjusting the red, green,
and blue brightness.
Controls the white balance in 10 point interval by adjusting the red, green,
and blue brightness. · Some external devices may not support this function. ·
Enabled when Picture Mode is set to Office & School (Video/Image).
Chapter 5. Menu
Picture
2nd
3rd
Gamma
Calibrated Value
Advanced Settings
Dynamic Contrast Black Tone Flesh Tone RGB Only Mode Color Space
HDMI UHD Colour
Picture Options
Motion Lighting Color Tone
Digital Clean View
53
Description
Adjust the primary color intensity. · If Picture Mode is set to Calibration,
Gamma is disabled. Select whether to apply the brightness, color and gamma
settings customized using the color calibration programme Color Expert to the
Information and Advertisement modes. · To download the Color Expert programme,
visit www.samsung.com/displaysolutions. · If Picture Mode is set to
Calibration, Calibrated Value is disabled. Adjust the screen contrast. Select
the black level to adjust the screen depth. Emphasize pink Flesh Tone. Fine-
tune the saturation and tint of the red, green, and blue color channels.
Adjusts the range and variety of colors (the color space) available to create
images. · To adjust Color, Red, Green, Blue and Reset, set Color Space to
Custom. Enable to optimize picture quality for HDMI UHD connections. Available
for HDMI1, HDMI2 and DisplayPort. · When this setting is on, only UHD products
are supported. · When this setting is on, you must apply the same settings on
all the products in a loop out connection. Reduces power consumption by
reducing screen brightness when the picture on the screen is in motion. ·
Enabled when Picture Mode is set to Terminal & Station (Video/Image). Select a
color tone that best suits your viewing needs. · If Picture Mode is set to
Calibration, Color Tone is disabled. · Settings can be adjusted and stored for
each external device connected to an input on the product. If the broadcast
signal received by your product is weak, you can activate the Digital Clean
View feature to reduce any static and ghosting that may appear on the screen.
· Received signal intensity is the strongest when the bar is green. · When the
signal is weak, try all the options until the the product displays the best
picture.
Chapter 5. Menu
Picture
2nd
3rd
Analog Clean View HDMI Black Level Film Mode
Picture Size
Dynamic Backlight Picture Size
Fit to Screen Zoom/Position
Auto Adjustment PC Screen Adjustment Coarse / Fine
Position
54
Description Reduce diagonal noise in picture caused by the crosstalk of
signals. Selects the black level on the screen to adjust the screen depth.
This mode is suitable to view movies. Sets the product to automatically sense
and process film signals from all sources and adjust the picture for optimum
quality. · Available in TV, HDMI (1080i). Automatically adjust the backlight
to provide the best possible screen contrast under the current conditions.
Different screen adjustment options are displayed depending on the current
input source.
CAUTION Do not set your product to 4:3 format for a long time. The borders
displayed on the left and right, or top and bottom of the screen may cause
image retention (screen burn) which is not covered by the warranty.
When selected, the full programme image will be displayed. No part of the
image will be cut off. Adjusts the picture zoom and position. Picture Size
must be set to Custom for the option to be available. · Custom under Picture
Size is only enabled when Picture Mode is set to Video/Image while in DVI
mode. · If you want to reset the picture to its original position, select
Reset in the Zoom/Position screen.
The picture will be set to its default position. Adjust frequency
values/positions and fine tune the settings automatically. Removes or reduces
picture noise. If the noise is not removed by Fine-tuning alone, use the
Coarse function to adjust the frequency as best as possible (Coarse) and Fine-
tune again. After the noise has been reduced, re-adjust the picture so that it
is aligned with the center of screen. To adjust the PC’s screen position if it
is not centreed or does not fit the product screen. Press the or button to
adjust the vertical position. Press the or button to adjust the horizontal
position.
55
Chapter 5. Menu
Picture
2nd
Picture Off Reset Picture
3rd Image Reset
Description
Resets the image to the default settings. Selecting Picture Off switches off
the screen. The volume is not disabled. To switch the screen on, press any
button other than the volume button. Resets your current picture mode to its
default settings.
56
Chapter 5. Menu
OnScreen display adjustment
OnScreen Display
2nd
3rd
PIP
PIP / Source / Antenna /
Channel / Size / Position /
Sound Source
Display Orientation
Onscreen Menu Orientation Source Content Orientation Aspect Ratio
Screen Protection
Auto Protection Time
Description
The picture from the external video source will be in the main screen and the
picture from the product will be in the PIP sub-picture screen.
· If you turn the product off while watching in the PIP mode, PIP mode will
remain after power Off/On. · You may notice that the picture in the PIP screen
becomes slightly unnatural when you use the main screen to
view a game or karaoke.
Main picture
Sub picture
TV PC / HDMI / DisplayPort / DVI
PC / HDMI / DisplayPort / DVI / MagicInfo TV
· If Source Content Orientation is set to Portrait, PIP is disabled. · Plug In
Module mode is only supported when a PIM (sold separately) is connected to the
product.
Set the menu screen orientation.
Set the orientation of content from external devices connected to the product.
Set the rotated screen to be either full screen or original. · Available only when Source Content Orientation is set to Portrait.
If the screen displays a still image for a certain period of time you define, the product activates the screen saver to prevent the formation of burnt in ghost images on the screen.
57
Chapter 5. Menu
OnScreen Display
2nd
3rd
Screen Burn Protection
Message Display Language
Source Info No Signal Message MDC Message Download Status Message
Reset OnScreen Display
Description
To reduce the possibility of screen burn, this unit is equipped with Screen
Burn Protection screen burn prevention technology. Screen Burn Protection
moves the picture slightly on the screen. · Pixel Shift
Minimize image retention by finely moving pixels horizontally or vertically.
Displaying a still image or a 4:3 output for an extended period of time may
cause image retention. This is not a
defect in the product. · Timer
You can set the timer for Screen Burn Protection. The Screen Burn Protection
feature stops automatically after a specified period of time. · Immediate
display Select the screen saver you want to display immediately.
Select whether to display the source OSD when the input source changes.
Select whether to display the no-signal OSD when no signal is detected.
Select whether to display the MDC OSD when the product is controlled by the
MDC.
Select to display the status when downloading content from a server or other
device.
Set the menu language. · A change to the language setting will only be applied
to the onscreen menu display. It will not be applied to other
functions on your PC.
This option returns the current settings under OnScreen Display to the default
factory settings.
Chapter 5. Menu
Sound adjustment
Sound
2nd
3rd
Sound Mode
Balance
Equaliser
HDMI Sound Sound on Video Call Sound Output
Auto Volume Reset Sound
58
Description You can select a sound mode to suit your personal preferences. ·
If Sound Output is set to External, Sound Mode is disabled. Adjust speaker
volume levels for sound balance optimization. · If Sound Output is set to
External, Balance is disabled. Adjust the equaliser to customise the volume
and pitch, and enhance the richness of the sound output. · If Sound Output is
set to External, Equaliser is disabled. Select the sound source whether to
hear from AV(HDMI) or PC(DVI). Select sound output to listen to during a video
call. If you are listening to the sound track of a broadcast or movie through
an external receiver, you may hear a sound echo caused by the difference in
decoding speed between the products speakers and the speakers attached to your
audio receiver. If this occurs, set the product to External. · When you set
Sound Output to External, the products speakers are turned off.
You will hear sound through the external speakers only. When the Sound Output
is set to Internal, both the product speakers and the external speakers are
on. You will hear sound through both. · If there is no video signal, both the
products speakers and the external speakers will be mute. Automatically
adjusts the volume level when you change video sources or content so the level
remains the same. · To use the volume control of a connected source device,
set Auto Volume to Off. A change to the volume control of the connected source
device may not be applied if Auto Volume is set to Normal or Night. · If Sound
Output is set to External, Auto Volume is disabled. Reset all sound settings
to the factory defaults.
Chapter 5. Menu
Broadcasting adjustment
Broadcasting
2nd
3rd
Auto Program
Channel List
Program Rating Lock Expert Settings
59
Description This feature automatically searches and saves all received
channels. Follow the onscreen instruction to auto program. Register or delete
channels. Add favorite channels or rename analog channels. Select a desired
channel from Channel List to view the channel instantly. · To navigate Channel
List faster, press the channel buttons. The channel list changes page by page.
You can customise the programs you wish to block, based on their ratings.
Configure advanced broadcasting settings such as Preferred Language and Multi-
Track Sound.
Chapter 5. Menu
Network
Network
2nd Network Status Open Network Settings Server Network Settings
3rd Connect to Server
MagicInfo Mode Server Access FTP Mode Proxy server
60
Description You can check the current network and Internet status. Configure
network settings to use various smart hub features such as Internet search,
content sharing through a home network and feature updates. To run Player
connect to a network. · If the SSL option is enabled, the server is configured
to use https and data transfer is encrypted. · Enter the server IP address and
port number. Use 7001 as the port number. (If unable to connect to the server
using
port number 7001, check with your server administrator to find the correct
port number and then change the port number.) · The MagicInfo Server user
manual can be found at the web site, http://displaysolutions.samsung.com >
Support > Resources > MagicInfo Web Manual. Select the appropriate MagicInfo
Mode depending on the environment where you are using the product. Allow or
deny access from MagicInfo server. Specify the FTP operating mode. Turn on or
off and configure proxy server settings.
Chapter 5. Menu
Network
2nd
3rd
Wi-Fi Direct
Mobile Device Manager
Device Name
Access Notification Mobile Device List
61
Description Set to connect the product to wireless mobile devices. Using this
function, you can connect wireless mobile devices with your product directly
without a router. · To use this function, your mobile device should be
supported by the Wi-Fi Direct. To connect your mobile device with your product
using Wi-Fi Direct, follow these steps: 1 Go to Wi-Fi Direct screen. The
product starts to search devices. 2 Turn on the Wi-Fi Direct function on your
device. Select the desired Wi-Fi device.
PBC (Push Button Configuration): Press the WPS(PBC) button on your Wi-Fi
device within 2 minutes. Your product automatically acquires all the network
setting values it needs and connects to your network.
PIN: Input the displayed PIN on your device. · If you want to disconnect the
device, select the connected Wi-Fi device, and then select Disconnected.
Change the settings for notification display when device is connected. View
and manage connected devices. Select or enter a device name. This name can be
shown on network remote controls over the network.
62
Chapter 5. Menu
Network Settings (Wired)
Connecting to a Wired Network
There are three ways to attach your product to your LAN using cable.
· You can attach your product to your LAN by connecting the LAN port on the back of your product to an external modem using a LAN cable. See the diagram below.
LAN
Modem port
on the wall
External modem (ADSL/
VDSL)
RJ45
Modem cable
LAN cable
· You can attach your product to your LAN by connecting the LAN port on the back
of your product to an IP Sharer which is connected to an external modem. Use LAN
cable for the connection.
See the diagram below.
Modem port
LAN
on the wall
External modem
IP sharer (having
(ADSL/VDSL)
DHCP server)
RJ45
Modem cable
LAN cable
LAN cable
· Depending on how your network is configured, you may be able to attach your
product to your LAN by connecting the LAN port on the back of your product directly
to a network wall outlet using a LAN cable.
See the diagram below. Note that the wall outlet is attached to a modem or router
elsewhere in your house.
LAN port on the wall
LAN
RJ45
LAN cable
If you have a Dynamic Network, you should use an ADSL modem or router that
supports the Dynamic Host Configuration Protocol (DHCP). Modems and routers
that support DHCP automatically provide the IP address, subnet mask, gateway,
and DNS values your product needs to access the Internet so you do not have to
enter them manually. Most home networks are Dynamic Networks. Some networks
require a Static IP address. If your network requires a Static IP address, you
must enter the IP address, subnet mask, gateway, and DNS values manually on
your product Cable Setup Screen when you set up the network connection. To get
the IP address, subnet mask, gateway, and DNS values, contact your Internet
Service Provider (ISP). If you have a Windows computer, you can also get these
values through your computer. · You can use ADSL modems that support DHCP if
your network requires a Static IP
address. · ADSL modems that support DHCP also let you use Static IP addresses.
63
Chapter 5. Menu
Automatic Network Settings (Wired)
Connect to the network using a LAN cable. Make sure a LAN cable is connected
first.
How to set up automatically 1 Press the MENU button on the remote control. 2
Select Network – Open Network Settings. 3 Select Wired.
The network test screen appears and then the verification process starts. 4
When the connection has been verified, select OK. · If the connection process
fails, check the LAN port connection. · If the automatic process cannot find
the network connection values or if you want to
set the connection manually, go to the next section, network setup.
Manual Network Settings (Wired)
Offices may use static IP addresses. If this is the case, ask the network
administrator for the IP address, subnet mask, gateway and DNS server address.
Enter these values manually.
Getting the Network Connection Values To view the Network connection values on
most Windows computers, follow these steps. 1 Right click the Network icon on
the bottom right of the screen. 2 In the pop-up menu that appears, click
Status. 3 On the dialog that appears, click the Support tab. 4 On the Support
Tab, click the Details button. The Network connection values are
displayed.
How to set up manually 1 Press the MENU button on the remote control. 2 Select
Network – Open Network Settings. 3 Select Wired.
The network test screen appears and then the verification process starts. 4
Select Stop. The verification process stops.
5 Select IP Settings. The IP Settings screen appears. 6 Select IP Setting and
set it to Enter Manually.
Setting IP Setting to Enter Manually automatically changes DNS Setting to
Enter Manually.
7 Enter the network connection values. IP Address, Subnet Mask, Gateway, DNS
Server.
8 When done, select OK at the bottom of the page, and then press . The network
test screen appears and the verification process starts.
9 When the connection has been verified, select OK.
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Chapter 5. Menu
Network Setting (Wireless)
Connecting to a Wireless Network
LAN port on the wall
Wireless IP sharer (router having DHCP
server)
LAN cable
Samsung recommends using IEEE 802.11n. When you play video over a network
connection, the video may not play smoothly.
· Select a channel for the wireless IP sharer that is not currently being
used. If the channel set for the wireless IP sharer is currently being used by
another device nearby, this will result in interference and communication
failure.
· Your product supports only the following wireless network security
protocols. If you select the Pure High-throughput (Greenfield) 802.11n mode
and the Encryption type is set to WEP, TKIP or TKIP AES (WPS2Mixed) on your AP
or wireless router, Samsung products will not support a connection in
compliance with new WiFi certification specifications.
· If your wireless router supports WPS (Wi-Fi Protected Setup), you can
connect to the network via PBC (Push Button Configuration) or PIN (Personal
Identification Number). WPS will automatically configure the SSID and WPA key
in either mode.
· Connection Methods: You can setup the wireless network connection in three
ways. Auto Setup (Using the Auto Network Search function), Manual Setup,
WPS(PBC)
Automatic Network Setup (Wireless)
Most wireless networks have an optional security system that requires devices
that access the network to transmit an encrypted security code called an
Access or Security Key. The Security Key is based on a Pass Phrase, typically
a word or a series of letters and numbers of a specified length you were asked
to enter when you set up security for your wireless network. If you use this
method of setting up the network connection, and have a Security Key for your
wireless network, you will have to enter the Pass Phrase during the the
automatic or manual setup process.
How to set up automatically 1 Press the MENU button on the remote control. 2
Select Network – Open Network Settings. 3 Select Wireless.
The network function searches for available wireless networks. When done, it
displays a list of the available networks.
4 In the list of networks, press the or button to select a network, and then
press .
If the desired wireless router does not appear, select Refresh to search
again. If the router cannot be found after retrying, select the Stop button.
The Add
Network button appears and you can set the network manually. 5 If the Enter
password screen appears, go to step 6. If you select a wireless router
that does not have security, go to step 8. 6 If the router has security, enter
the password. (Security key or PIN). 7 When done, use the button to move the
cursor to Done, and then press . The
network test screen appears and then the verification process starts. 8 When
the connection has been verified, select OK.
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Chapter 5. Menu
Manual Network Setup (Wireless)
Offices may use static IP addresses. If this is the case, ask the network
administrator for the IP address, subnet mask, gateway and DNS server address.
Enter these values manually.
Getting the Network Connection Values To view the Network connection values on
most Windows computers, follow these steps. 1 Right click the Network icon on
the bottom right of the screen. 2 In the pop-up menu that appears, click
Status. 3 On the dialog that appears, click the Support tab. 4 On the Support
Tab, click the Details button. The Network connection values are
displayed.
How to set up manually 1 Press the MENU button on the remote control. 2 Select
Network – Open Network Settings. 3 Select Wireless.
The network function searches for available wireless networks. When done, it
displays a list of the available networks.
4 Select Stop. The verification process stops. 5 Select Add Network. 6 Enter
the SSID of the network and select Done. 7 Select the Security type and select
OK. If you select Open, move to step 10. 8 If the router has security, enter
the password. (Security key or PIN) 9 When done, use the button to move the
cursor to Done, and then press . The
network test screen appears and then the verification process starts. 10 When
the connection has been verified, select OK.
WPS(PBC)
How to set up using WPS(PBC)
If your router has a WPS(PBC) button, follow these steps.
1 Press the MENU button on the remote control. 2 Select Network – Open Network
Settings. 3 Select Wireless.
The network function searches for available wireless networks. When done, it
displays a list of the available networks.
4 Select Stop. The verification process stops. 5 Select Use WPS and press . 6
Press the WPS(PBC) button on your router within 2 minutes. Your product
automatically acquires all the network setting values it needs and connects to
your network. 7 The network connection screen appears, and network setup is
done.
Chapter 5. Menu
System
System
2nd Accessibility
Start Setup
3rd Video Description
Caption Menu Transparency High Contrast
Enlarge
Time
Clock Set
NTP Settings DST Sleep Timer
Power On Delay
66
Description Hear a verbal description of what is happening on the screen. this
function is only available with broadcasts that provide this service. Turn
Caption on or off and configure caption settings. Adjust transparency of menu
box. Set the background and font to high-contrast colors in Menu. Menu
transparencies become opaque when the option is selected. Enlarge the size of
the menu. Restore your TV to its original settings and perform initial Setup
again. · Enter your 4 digit PIN number. The default PIN number is “0-0-0-0”.
If you want to change the PIN number, use the Change PIN function. Configure
various time-related settings. · Press the INFO button if you want to view the
current time. Select Clock Set. Select Date or Time, and then press . Use the
number buttons to enter numbers or press the up and down arrow buttons. Use
the and buttons to move from one entry field to the next. Press when done. Set
up the server URL and time zone to use the network time. Switches the DST
(Daylight Saving Time) function on or off. Automatically shuts off the product
after a preset period of time. · Use the up and down arrows to select a period
of time, and then press . To cancel Sleep Timer, select Off. When connecting
multiple products, adjust the power-on time for each product to prevent power
overload (within the range 050 seconds).
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Chapter 5. Menu
System
2nd
3rd
Auto Source Switching
Auto Source Switching
DVI Connection Power Control
Primary Source Recovery Primary Source Secondary Source
Auto Power On PC module power Max. Power Saving Standby Control
Description
Turning on the display when Auto Source Switching is On, the display
automatically searches for the active input sources.
When Auto Source Switching is On, the display video source will automatically
be searched for active video. The Primary Source selection will be activated,
if the current video source is not recognized. The Secondary Source selection
will become active, if no primary video source is available. If both the
primary and secondary input sources are not recognized, the display will
perform two searches for an active source, each search checking the primary
and then secondary source. If both searches fail, the display will return to
the first video source and display a message indicating that there is no
signal. When the Primary Source selection is set to All, the display will
search all the video source inputs twice in sequence looking for an active
video source, returning back to the first video source in the sequence if no
video is found. Select whether to restore the selected primary input source
when a primary input source is connected. · The Primary Source Recovery
function is disabled if Primary Source is set to All. Specify Primary Source
for the automatic input source. Specify Secondary Source for the automatic
input source.
Select the source device that is connected to the DVI input. · Restart the
source device if the screen is not displayed. This feature automatically turns
on the product as soon as it is plugged in. Pressing the power button is not
needed.
The PC module can be turned on/off separately from the LFD.
Turns off the product to reduce power consumption after the PC has been left
idle for a specified period of time. · Available only DVI, HDMI, DisplayPort
mode. You can set the screen standby mode to be applied when an input signal
is received. · Available only DVI, HDMI, DisplayPort mode. · Ensure that the
source device is connected correctly when the Signal is weak or no signal
message appears. · If No Signal Message is set to Off, the Signal is weak or
no signal message does not appear. Set No Signal
Message to On.
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Chapter 5. Menu
System
2nd
Eco Solution
3rd Network Standby Power Button
Energy Saving Mode Screen Lamp Schedule No Signal Power Off
Auto Power Off Temperature Control
Input Device Manager Play via
Keyboard Language Keyboard Type Input Language Shortcut
Description
This feature keeps the network power on when the product turns off. The power
button (on the top left corner of the remote control) can be set to either
turn on the power or turn on/off the power. Reduce the power consumption by
adjusting the screen brightness. Adjust the panel brightness. A value closer
to 100 makes the panel brighter. Save power by turning the device off when no
signal is received from any source. · Disabled when an attached PC is in power
saving mode. · The product will automatically power off at a specified time.
The time can be changed as required. The product will automatically turn off
if you don’t press a button on the remote or touch a button on product front
panel within select hours to prevent overheating. This function detects the
internal temperature of the product. You can specify the temperature range
that is acceptable. The default temperature is set to 171 °F (77 °C). The
recommended operating temperature for this product is 167 °F (75 °C) to 176 °F
(80 °C) (based on an ambient temperature of 104 °F (40 °C)). · The screen will
become darker if the current temperature exceeds the specified temperature
limit. If the
temperature continues to rise, the product will power off to prevent
overheating. Set up input devices to use with this product. You can check your
device list and adjust the settings in this menu. Set the language of your
keyboard. Keyboard type. Select shortcut keys for switching between input
languages. Select the appropriate Play via mode depending on the environment
where you are using the product. The home screen may be different depending on
the setting.
69
Chapter 5. Menu
System
2nd Change PIN Security
General
3rd
Safety Lock
Button Lock USB Auto Play Lock Mobile Connection Lock Touch Control Lock
Remote Management Smart Security Anynet+ (HDMI-CEC) HDMI Hot Plug
Description
Change your 4-digit Personal Identification Number (PIN). Choose any 4 digits
for your PIN and enter it in Enter New PIN. Reenter the same 4 digits in
Confirm New PIN. · Default password: 0 – 0 – 0 – 0
· Enter your 4 digit PIN number and press . The default PIN number is
“0-0-0-0”. If you want to change the PIN number, use the Change PIN function.
All the menus and buttons of the product and remote control, except for the
LOCK button on the remote control, will be locked by the Safety Lock function.
To unlock the menus and buttons, press any button and then enter the password
(default password: 0 – 0 – 0 – 0). Turn on Power On Button to enable the
remote control’s Power button to turn on the device while Safety Lock is
enabled.
This menu can be used to lock the button on the product. Only the remote
control can control the product if Button Lock is set to On. Select whether to
automatically play MagicInfo content saved on a connected USB device. ·
Connecting a USB device containing MagicInfo content displays “USB Auto Play
Lock: On.” for five seconds. Restrict other devices on your network, such as
smart phones and tablets, to share content with your signage.
Prevent touch gestures from controlling your device. You can Allow or Deny
external commands to access your device via a network. · The changed setting
remains even after the product is turned off and on using the Panel key or
Power switch. This function protects all the external devices connected to the
TV from hackers, spywares, and viruses. Refer to Anynet+ (HDMI-CEC) on page
71. This feature is used to activate the time delay to turn on a DVI/HDMI
source device.
Chapter 5. Menu
System
2nd
3rd Custom Logo
Game Mode
Reset System
Empty Storage
70
Description
You can download, select, and set the display time of a custom logo that
appears when the product turns on. · Custom Logo
You can select a custom logo (image/video) or turn off the custom logo
display. You must download the custom logo from an external USB device to set
the custom logo. · Logo Display Time If the type of custom logo is Image, you
can set the Logo Display Time. · Download Logo File You can download a custom
logo into the product from an external USB device. The file name of the custom
logo you want to download must be saved as “samsung” in all small letters.
When there are multiple numbers of external USB connections, the product will
attempt to download the
custom logo from the last device that has been connected to the product.
Custom logo file restrictions · For image type custom logo, only bitmap files
(aRGB 32bbp format) are supported. · The resolution of the image type custom
logo must be between a minimum of 128×64 and the maximum
screen resolution. (Horizontal/Vertical values of the resolution must be
multiples of 4.) · For video type custom logo, only TS Stream types are
supported. · The maximum supported video file is 150 MB. The recommended
length of a video file is 20 seconds or less.
When connecting to a game console such as PlayStationTM or XboxTM, you can
enjoy a more realistic gaming experience by selecting game mode. · Precautions
and limitations for Game Mode
If you connect other external devices while Game Mode is on, the screen may
not be in good condition. Delete files to make space for new content. Recently
used files will not be deleted. This option returns the current settings under
system to the default factory settings.
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Chapter 5. Menu
Anynet+ (HDMI-CEC)
Anynet+ (HDMI-CEC)
Anynet+ is a function that enables you to control all connected Samsung
devices that support Anynet+ with your Samsung product remote. The Anynet+
system can be used only with Samsung devices that have the Anynet+ feature. To
be sure your Samsung device has this feature, check if there is an Anynet+
logo on it. · You can only control Anynet+ devices using the product remote
control, not the
buttons on the product. · The product remote control may not work under
certain conditions. If this occurs,
reselect the Anynet+ device. · Anynet+ works when the AV device supporting
Anynet+ is in the standby or on
status. · While in PIP mode, Anynet+ functions only when an AV device is
connected as
the primary display. It does not work if the AV device is connected as a
secondary display. · Anynet+ supports up to 12 AV devices in total. Note that
you can connect up to 3 devices of the same type.
Troubleshooting for Anynet+
Problem Anynet+ does not work.
I want to start Anynet+. I want to exit Anynet+. The message “Disconnecting
Anynet+ device …” appears on the screen.
Possible Solution
· Check if the device is an Anynet+ device. The Anynet+ system supports
Anynet+ devices only.
· Check if the Anynet+ device power cord is properly connected.
· Check the Anynet+ device’s Video/Audio/HDMI cable connections.
· Check whether Anynet+ (HDMI-CEC) is set to On in the System menu.
· Check whether the remote control is Anynet+ compatible.
· Anynet+ doesn’t work in certain situations. (initial setup)
· If you have removed and then reconnected the HDMI cable, please make sure to
search devices again or turn your product off and on again.
· Check if the Anynet+ function of the Anynet device is set on.
· Check if the Anynet+ device is properly connected to the product and check
if the Anynet+ (HDMI-CEC) is set to On in the System menu.
· Press the SOURCE button on the product remote control and select a non-
Anynet+ device.
· You cannot use the remote control when you are configuring Anynet+ or
switching to a view mode.
· Use the remote control after the product has completed Anynet+ configuration
or has finished switching to Anynet+.
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Chapter 5. Menu
Problem
The Anynet+ device does not play. The connected device is not displayed.
Possible Solution
· You cannot use the play function when initial setup is in progress.
· Check whether or not the device supports Anynet+ functions.
· Check whether or not the HDMI cable is properly connected.
· Check whether Anynet+ (HDMI-CEC) is set to On in the System menu.
· Search Anynet+ devices again. · Anynet+ requires an HDMI connection. Make
sure
the device is connected to your product with an HDMI cable. · Some HDMI cables
may not support Anynet+ functions. · If the connection is terminated because
there has been a power failure or the HDMI cable has been disconnected, please
repeat the device scan.
Chapter 5. Menu
Support
Support
2nd
3rd
Software Update
Contact Samsung
Update Now Auto update
Reset All
73
Description The Software Update menu lets you upgrade your product software to
the latest version. · Be careful not to turn off the power until the upgrade
is complete. The product will turn off and on automatically
after completing the software upgrade. · When you upgrade software, all video
and audio settings you have made will return to their default settings. We
advise you to write down your settings so that you can easily reset them after
the upgrade. Update the software to the latest version. This feature
automatically updates the product when not in use. View this information when
your product does not work properly or when you want to upgrade the software.
You can find information regarding our call centres and how to download
products and software. · Contact Samsung and find the product Model Code and
Software Version. This option returns all the current settings for a display
to the default factory settings.
74
Chapter 6. Troubleshooting
Troubleshooting
Before you contact us
Before calling Samsung Customer Service Center, test your product as follows.
If the problem persists, contact Samsung Customer Service Center.
Diagnosis
Check if your product is operating normally by using the product test
function. If the screen remains blank while the power LED blinks even when the
product is correctly connected to a PC, perform product testing. 1 Power off
both the PC and product. 2 Disconnect all the cables from the product. 3 Power
on the product. 4 If No Cable Connected is displayed, the product is operating
normally. If the screen remains blank, check the PC system, video controller
and cable.
Screen Resolution
Not Optimum Mode will briefly be displayed if a mode that exceeds a supported
resolution is selected (refer to Supported Resolutions).
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Chapter 6. Troubleshooting
Checkpoints
Installation issue (PC mode)
The screen keeps switching on and off. Blank spaces are found on all four
sides of the screen when an HDMI or HDMI-DVI cable is connected to the product
and PC.
PC is shown in Source when a PC is not connected.
Screen issue
The power LED is off. The screen will not switch on. No Cable Connected is
displayed on the screen.
Not Optimum Mode is displayed.
The images on the screen look distorted. The screen is not clear. The screen
is blurry.
Check the cable connection between the product and PC, and ensure the
connection is secure. The blank spaces found on the screen have nothing to do
with the product. Blank spaces on the screen are caused by the PC or graphics
card. To resolve the problem, adjust the screen size in the HDMI or DVI
settings for the graphics card. If the graphics card settings menu does not
have an option to adjust the screen size, update the graphics card driver to
the latest version. (Please contact the graphics card or computer manufacturer
for further details about how to adjust the screen settings.) PC is always
shown in Source irrespective of whether or not a PC is connected.
Check the cable connection between the product and PC, and ensure the
connection is secure. Check that the product is connected correctly with a
cable. Check that the device connected to the product is powered on. This
message is displayed when a signal from the graphics card exceeds the
product’s maximum resolution and frequency. Refer to Standard signal mode
table and set the maximum resolution and frequency according to the product
specifications. Check the cable connection to the product. Adjust Coarse and
Fine. Remove any accessories (video extension cable, etc) and try again. Set
the resolution and frequency to the recommended level.
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Chapter 6. Troubleshooting
The screen appears unstable and shaky. There are shadows or ghost images left on the screen.
Check that the resolution and frequency of the PC and graphics card are set within a range compatible with the product. Then, change the screen settings if required by referring to the Additional Information on the product menu and the Standard Signal Mode Table.
The screen is too bright. The screen is too dark.
Adjust Brightness and Contrast.
Screen color is inconsistent.
Go to Picture and adjust the Color Space settings.
White does not really look white.
Go to Picture and adjust the White Balance settings.
There is no image on the screen and the power LED blinks every 0.5 to 1 second.
The product is in power saving mode. Press any key on the keyboard or move the mouse to return to the previous screen.
The product will turn off automatically.
Go to System and make sure Sleep Timer is set to Off.
If a PC is connected to the product, check the power status of the PC.
Make sure the power cable is connected properly to the product and power outlet.
If the signal from a connected device is not detected, the product automatically turns off after 10 to 15 minutes.
Picture quality of the product is different from the dealer Use an HDMI cable to obtain high-definition (HD) picture quality. shop where it was purchased.
The screen display does not look normal.
Encoded video content may cause the display to appear corrupted in scenes featuring fast moving objects such as in a sports event or action video.
Low signal level or low picture quality may cause the display to appear corrupted. This does not mean the product is defective.
A cell phone within a distance of 3.3 ft radius may cause static on analogue and digital products.
The brightness and color do not look normal.
Go to Picture and adjust the screen settings such as Picture Mode, Color, Brightness and Sharpness.
Go to System and adjust the Energy Saving Mode settings.
Reset the screen settings to the default settings.
Broken lines are displayed on the edges of the screen.
If Picture Size is set to Fit to Screen, change the setting to 16:9 Standard.
Lines (red, green or blue) are displayed on the screen.
These lines are displayed when there is a defect in DATA SOURCE DRIVER IC on the monitor. Contact a Samsung Service Center to resolve the issue.
Chapter 6. Troubleshooting The display looks unstable and then freezes. The
screen cannot be displayed in full screen.
Sound issue
There is no sound. The volume is too low. Video is available but there is no
sound.
There is static coming from the speakers.
77
The screen may freeze when a resolution other than the recommended resolution
is used or if the signal is not stable. To resolve the issue, change the PC
resolution to the recommended resolution. A scaled SD (4:3) content file can
cause black bars on both sides of an HD channel screen. A video with an aspect
ratio different from the product can cause black bars at the top and bottom of
the screen. Change the screen size setting to full screen on the product or
source device.
Check the connection of the audio cable or adjust the volume. Check the
volume. Adjust the volume. If the volume is still low after turning it up to
the maximum level, adjust the volume on your PC sound card or software
programme. If an HDMI cable is connected, check the audio output settings on
the PC. Go to Sound and change Sound Output to Internal. If a source device is
used · Make sure the audio cable is properly connected to the audio input port
on the product. · Check the audio output settings for the source device.
(For example, if an HDMI cable is connected to the monitor, the audio setting
for the cable box may need to be changed to HDMI.) If a DVI-HDMI cable is
used, a separate audio cable is required. If the product has a headphone port,
make sure nothing is connected to it. Reconnect the power cable to the device
and then reboot the device. Check the cable connection. Make sure a video
cable is not connected to an audio input port. Check the signal strength after
connecting a cable. Low signal level can cause corrupted sound.
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Chapter 6. Troubleshooting
There is audible sound when the volume is muted.
Sound from the monitor does not change after Sound Mode is changed. There is
an echo sound coming from the speakers.
Remote control issue
The remote control does not work.
Touch function issues
The touch function does not work.
The touch function is not working properly in a programme. A programme is not
working properly.
Source device issue
A beeping sound is heard when my PC is booting.
When Sound Output is set to External, the volume button and mute function are
disabled. Adjust the volume for the external speakers. Audio settings for main
speakers are separate from the internal speakers on the product. Changing or
muting the volume on the product does not affect an external
amplifier(decoder). Audio settings for main speakers are separate from the
internal speakers on the product. Audio settings on a source device do not
affect the internal speaker settings on the product. Different decoding speeds
between the product speakers and external speakers can cause an echo. In this
case, set Sound Output to External.
Make sure that the batteries are correctly in place (+/-). Check if the
batteries are flat. Check for power failure. Make sure that the power cord is
connected. Check for any special lighting or neon signs switched on in the
vicinity.
Only use your fingers to touch the screen. Do not use any other object. Make
sure the screen or your fingers are not wet. Make sure your fingers are clean.
Do not wear gloves. If a programme is not working properly, contact the
original software company.
If a beeping sound is heard when your PC is booting, have your PC serviced.
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Chapter 6. Troubleshooting
Other issue
The product smells like plastic. The monitor appears tilted.
The plastic smell is normal and disappears over time. Remove and then attach the stand again to the product.
Audio or video cuts out intermittently.
Check the cable connection and connect it again if required.
Using a very hard or thick cable may corrupt audio and video files. Make sure
cables are flexible enough to ensure durability. When mounting the product
onto a wall, it is recommended to use right-angle cables.
Small particles are found on the edges of the product. The PIP menu is not available. When I try to change the PC resolution, a message “The defined resolution is not supported.” appears.
The particles are part of the product design. The product is not defective.
The menu is enabled or disabled depending on the Source mode.
The message “The defined resolution is not supported.” appears if the input
source resolution exceeds the maximum resolution of the display. To resolve
the issue, change the PC resolution to a resolution supported on the display.
There is no sound from the speakers in HDMI mode when DVI cables do not transmit sound data.
a DVI-HDMI cable is connected.
Make sure to connect the audio cable to the correct input jack to enable audio.
HDMI Black Level is not functioning properly on an HDMI This function is available only when a source device, such as a DVD player and STB, is connected to
device with YCbCr output.
the product via an HDMI (RGB signal) cable.
There is no sound in HDMI mode.
Displayed picture colors may not look normal. Video or sound may not be available. This can occur if a source device that only supports an older version of the HDMI standard is connected to the product. If these issues occur, connect an audio cable along with the HDMI cable.
Some PC graphics cards may not automatically recognize HDMI signals that do not include sound. In this case, manually select a sound input.
Sound input
Screen mode
PC DVI PC
Auto Audio In (Stereo ports)
PC settings PC settings
In power saving mode, when the input source is DisplayPort, PC display settings cannot be saved.
Go to System Power Control and set Max. Power Saving to Off. Alternatively, configure the PC display output settings again. Ensure the set is turned on.
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Chapter 6. Troubleshooting
When booting the PC with the input source set to
Boot the PC when the set is turned on or when the input source is not DisplayPort.
DisplayPort, the BIOS and booting screens do not appear.
Frequently asked questions
Refer to the user manual for your PC or graphics card for further instructions on adjustment.
Question How can I change the frequency?
How can I change the resolution? How do I set power saving mode?
Answer
Set the frequency on your graphics card. · Windows 7: Go to Control Panel
Appearance and Personalization Display Adjust resolution Advanced
Settings Monitor and adjust the frequency in Monitor Settings. · Windows 8: Go
to Settings Control Panel Appearance and Personalization Display Adjust
resolution
Advanced Settings Monitor and adjust the frequency in Monitor Settings. ·
Windows 10: Go to Settings System Display Advanced display settings Display
adapter properties
Monitor, and adjust Screen refresh rate under Monitor settings.
· Windows 7: Go to Control Panel Appearance and Personalization Display Adjust
Resolution and adjust the resolution.
· Windows 8: Go to Settings Control Panel Appearance and Personalization
Display Adjust Resolution and adjust the resolution.
· Windows 10: Go to Settings System Display Advanced display settings, and
adjust the resolution.
· Windows 7: Set power saving mode in Control Panel Appearance and
Personalization Personalization Screen Saver Change power settings or BIOS
SETUP on the PC.
· Windows 8: Set power saving mode in Settings Control Panel Appearance and
Personalization Personalize Screen Saver Settings or BIOS SETUP on the PC.
· Windows 10: Set power saving mode in Settings Personalization Lock screen
Screen timeout settings Power & sleep or BIOS SETUP on the PC.
81
Chapter 7. Appendix
Appendix
Specifications
General
Model Name Panel
Audio Output Power Supply
Environmental considerations
Size Display area
Operating
Storage
PM32F-BC
PM43F-BC
PM55F-BC
32 CLASS (31.5 inches / 80.1 cm)
43 CLASS (42.5 inches / 107.9 cm)
55 CLASS (54.6 inches / 138.7 cm)
27.5 inches (H) x 15.5 inches (V) 698.4 mm (H) x 392.85 mm (V)
37.0 inches (H) x 20.8 inches (V) 940.89 mm (H) x 529.25 mm (V)
47.7 inches (H) x 26.8 inches (V) 1209.6 mm (H) x 680.4 mm (V)
10 W + 10 W
10 W + 10 W
10 W + 10 W
AC100-240V~ 50/60Hz Refer to the label at the back of the product as the standard voltage can vary in different countries.
Temperature : 32 °F 104 °F (0 °C 40 °C) Humidity : 10% 80%, non- condensing
CAUTION For installing the housing, keep the internal temperature at 104 °F or below.
Temperature : -4 °F 113 °F (-20 °C 45 °C) Humidity : 5% 95%, non-
condensing
Applicable before the product package is unpacked.
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· Plug-and-Play This monitor can be installed and used with any Plug-and-Play
compatible systems. Two-way data exchange between the monitor and PC system
optimizes the monitor settings. Monitor installation takes place
automatically. However, you can customise the installation settings if
desired.
· Due to the nature of the manufacturing of this product, approximately 1
pixel per million (1ppm) may appear brighter or darker on the panel. This does
not affect product performance.
· For detailed device specifications, visit the Samsung website.
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Standard signal mode table
This product can be set to only one resolution for each screen size to obtain the optimum picture quality due to the nature of the panel. Using a resolution other than the specified resolution may degrade the picture quality. To avoid this, it is recommended that you select the optimum resolution specified for your product.
Model Name Synchronization
Horizontal frequency
PM32F-BC / PM43F-BC / PM55F-BC 30 – 80 kHz
Vertical frequency
60 – 75 Hz
Resolution
Optimum resolution Maximum resolution
1920 x 1080 @ 60 Hz 1920 x 1080 @ 60 Hz
· Horizontal frequency The time required to scan a single line from the left
to the right side of the screen is called a horizontal cycle. The reciprocal
number of a horizontal cycle is called horizontal frequency. Horizontal
frequency is measured in kHz.
· Vertical frequency The product displays a single image multiple times per
second (like a fluorescent light) to display what the viewer sees. The rate of
a single image being displayed repeatedly per second is called vertical
frequency or refresh rate. Vertical frequency is measured in Hz.
The screen will automatically be adjusted if a signal that belongs to the following standard signal modes is transmitted from your PC. If the signal transmitted from the PC does not belong to the standard signal modes, the screen may be blank with the power LED on. In such a case, change the settings according to the following table by referring to the graphics card user manual.
Resolution
IBM, 720 x 400 MAC, 640 x 480 MAC, 832 x 624 MAC, 1152 x 870 VESA, 640 x 480
VESA, 640 x 480
Horizontal Frequency (kHz)
Vertical Frequency (Hz)
31.469 35.000 49.726 68.681 31.469 37.861
70.087 66.667 74.551 75.062 59.940 72.809
Pixel Clock (MHz)
28.322 30.240 57.284 100.000 25.175 31.500
Sync Polarity
H
V
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Resolution
VESA, 640 x 480 VESA, 800 x 600 VESA, 800 x 600 VESA, 800 x 600 VESA, 800 x
600 VESA, 1024 x 768 VESA, 1024 x 768 VESA, 1024 x 768 VESA, 1152 x 864 VESA,
1280 x 720 VESA, 1280 x 800 VESA, 1280 x 1024 VESA, 1280 x 1024 VESA, 1366 x
768 VESA, 1440 x 900 VESA, 1600 x 900 VESA, 1680 x 1050 VESA, 1920 x 1080
Horizontal Frequency (kHz)
Vertical Frequency (Hz)
37.500 35.156 37.879 48.077 46.875 48.363 56.476 60.023 67.500 45.000 49.702 63.981 79.976 47.712 55.935 60.000 65.290 67.500
75.000 56.250 60.317 72.188 75.000 60.004 70.069 75.029 75.000 60.000 59.810 60.020 75.025 59.790 59.887 60.000 59.954 60.000
Pixel Clock (MHz)
31.500 36.000 40.000 50.000 49.500 65.000 75.000 78.750 108.000 74.250 83.500
108.000 135.000 85.500 106.500 108.000 146.250 148.500
84
Sync Polarity
H
V
–
–
–
–
–
–
–
–
–
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Chapter 7. Appendix
Responsibility for the pay service (Cost to Customers)
When the service is requested, in spite of in warranty, we may charge you for
a visit from a service technician in the following cases.
Not a product defect
Cleaning of the product, Adjustment, Explanation, Re-installation and etc. ·
If a service technician gives instructions on how to use product or simply
adjusts
options without disassembling product. · If a defect is caused by external
environmental factors (Internet, Antenna, Wired
Signal, etc.) · If a product is reinstalled or devices are connected
additionally after installing the
purchased product for the first time. · If a product is reinstalled to move to
a different spot or to move to a different house. · If customer requests
instructions on how to use because of another company’s
product. · If customer requests instructions on how to use the network or
another company’s
programme. · If customer requests software installation and setup for the
product. · If a service technician removes/cleans dusts or foreign materials
inside of the
product. · If customer requests an installation additionally after purchasing
a product through
homeshopping or online.
A product damage caused by customer’s fault
Product damage caused by customer’s mishandling or wrong repair If a product
damage is caused by; · External impact or drop. · Use of supplies or separatly
sold product unspecified by Samsung. · Repair from a person besides an
engineer of outsourcing service company or partner
of Samsung Electronics Co., Ltd. · Remodeling or repairing the product by
customer. · Using it with incorrect voltage or non-authorised electrical
connections. · Not following the “cautions” in User Manual.
Others
· If product fails by natural disaster. (lightning, fire, earthquake, flood
damage, etc) · If consumable components are all used up. (Battery, Toner,
Fluorescent lights, Head,
Vibrator, Lamp, Filter, Ribbon, etc.)
If customer requests a service in case the product has no defect, service fee
may be charged. So please read User Manual first.
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Chapter 7. Appendix
Prevention of afterimage burn-in
What is afterimage burn-in?
Afterimage burn-in should not occur when the panel is operating normally.
Normal operation refers to a continuously changing video pattern. If the panel
displays a fixed pattern for an extended period of time a slight voltage
difference may occur between the electrodes in pixels that control the liquid
crystals. Such a voltage difference between electrodes increases with time and
makes the liquid crystals thinner. When this occurs, a previous image can
remain on the screen when the pattern changes.
CAUTION This information is a guide to prevent afterimage burn-in. Viewing a
fixed screen for an extended period of time may cause afterimage burn-in. This
problem is not included in warranty.
Recommended prevention practices
Viewing a fixed screen for an extended period of time may cause afterimage burnins or smudges. Turn off the product when it is not used for a long time, activate the Power Saving mode, or run a moving screen saver.
· Change the colors regularly. Type 1
Type 2
FLIGHT TIME
FLIGHT TIME
SAMSUNG 20:30
SAMSUNG 20:30
SAMSUNG 21:10
SAMSUNG 21:10
· Avoid combinations of a text color and background color of contrasting
brightness.
CAUTION Avoid using colors of contrasting brightness (black and white; grey).
FLIGHT : TIME SAMSUNG : 20:30
FLIGHT : TIME SAMSUNG : 20:30
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Chapter 7. Appendix
Read before using the Web Browser function
This function may not be supported depending on the model.
Read this information before using the Web Browser function. · File download
is not supported. · The Web Browser function may not be able to access certain
websites, including
websites operated by certain companies. · The TV does not support playback of
flash videos. · E-commerce for online purchases is not supported. · ActiveX is
not supported. · Only a limited number of fonts are supported. Certain symbols
and characters may
not be displayed properly. · The response to remote commands and the resulting
on-screen display may be
delayed while a web page is loading. · Loading a web page may be delayed or
suspended completely depending on the
status of the participating systems. · Copy and paste operations are not
supported. · When composing an email or a simple message, certain functions
such as the font
size and color selection may not be available. · There is a limit to the
number of bookmarks and the size of the log file that can be
saved. · The number of windows that can be opened concurrently is limited. ·
Web browsing speed will differ with the network environment. · Browsing
history is saved from latest to oldest, with the oldest entries being
overwritten first. · Depending on the types of video/audio codecs supported,
you may not be able to
play certain HTML5 video and audio files. · Video sources from PC-optimized
streaming service providers may not play properly
on our proprietary Web Browser browser.
License
Manufactured under license from Dolby Laboratories. Dolby, Dolby Audio, Pro
Logic, and the double-D symbol are trademarks of Dolby Laboratories.
The terms HDMI and HDMI High-Definition Multimedia Interface, and the HDMI
Logo are trademarks or registered trademarks of HDMI Licensing LLC in the
United States and other countries.
THIS PRODUCT IS SOLD WITH A LIMITED LICENCE AND IS AUTHORISED TO BE USED ONLY
IN CONNECTION WITH HEVC CONTENT THAT MEETS EACH OF THE THREE FOLLOWING
QUALIFICATIONS: (1) HEVC CONTENT ONLY FOR PERSONAL USE; (2) HEVC CONTENT THAT
IS NOT OFFERED FOR SALE; AND (3) HEVC CONTENT THAT IS CREATED BY THE OWNER OF
THE PRODUCT. THIS PRODUCT MAY NOT BE USED IN CONNECTION WITH HEVC ENCODED
CONTENT CREATED BY A THIRD PARTY, WHICH THE USER HAS ORDERED OR PURCHASED FROM
A THIRD PARTY, UNLESS THE USER IS SEPARATELY GRANTED RIGHTS TO USE THE PRODUCT
WITH SUCH CONTENT BY A LICENSED SELLER OF THE CONTENT. YOUR USE OF THIS
PRODUCT IN CONNECTION WITH HEVC ENCODED CONTENT IS DEEMED ACCEPTANCE OF THE
LIMITED AUTHORITY TO USE AS NOTED ABOVE.
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Chapter 7. Appendix
Open Source Licence Notice
In the case of using open source software, Open Source Licences are available
on the product menu. For information on the Open Source Licence Notice,
contact Samsung Open Source (http://opensource.samsung.com)