Mirabella I002867 FULL HD Wi-Fi Pan & Tilt Baby Camera User Guide
- June 6, 2024
- Mirabella
Table of Contents
Quick Start Guide
FULL HD Wi-Fi Pan & Tilt Baby Camera
Model: I002867
V2.0.0 19.8.2020
What’s included
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Baby Camera| Bracket| Power Adaptor| screw sets
Product Details
Connection Preparation
It is important that your phone is connected to 2.4Ghz Wi-Fi and not to the
5GHz network.
To verify your mobile device is set to a 2.4Ghz Wi-Fi network, navigate to the
Settings menu and click on Wi-Fi. In this menu, you will see all the
detectable networks in your area. Locate the SSID (the name of your network),
and ensure that the Wi-Fi SSID does not end with a 5G / 5GHz.
Check you have a strong WI-FI signal (at least two bars) in the location where
the smart camera is to be installed.
If you don’t have at least two bars signal on your phone, then you may need to
reconsider relocating the camera to a different location or obtain a Wi-Fi
extender to boost the WI-FI signal strength.
Install the APP and register Account
Download the “Mirabella Genio” APP to your smartphone from the App Store or Google Play or you can also scan the QR code below, the APP icon will be displayed after installed successfully
http://www.mirabellagenio.com.au/smartapp
Insert the Micro SD card (not included)
The camera is able to work without a
Micro SD card but it will not able to record any footage without a Micro SD
card.
Rotate the camera by hand, let the camera lens towards the ceiling to expose
the Micro SD card slot. Insert the Micro SD card gently into the slot, please
pay attention to the direction of the Micro SD card, do not force it in.
Micro SD card size needs to be greater than 8GB, which Supports up to Max of
128GB.
Camera Installation
Use the included mounting bracket to fix the camera to a clean surface
Or put the camera on a flat surface
Pairing the camera using Mirabella Genio App
- Connect the supplied adaptor to the camera and turn on the power switch.
- Wait for 10-40 seconds, the indicator light will start to blink rapidly in RED (2 blinks per second) camera is now ready to pair
- Please ensure your mobile phone is connected to your 2.4Ghz Wi-Fi network (the camera is not compatible with the 5GHz Wi-Fi network)
- Launch Mirabella Genio APP, tap on +, then choose Security & Sensor , select your camera from the menu.
- Ensure the LED indicator light is still blinking red fast, tap next step and enter your 2.4GHz Wi-Fi name and password
- Tap continue and a QR code will appear, face this QR code in front of the camera approximate 15-20cm until you hear a “dong dong dong” sound,
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---|--- - Please wait for the indicator light to change to solid BLUE, then tap the beeped/indicator switch button
- The camera is now successfully added to your APP.
Please refer to the FAQ section for troubleshooting if this method does not connect.
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The camera interface is subject to slight alterations based on firmware updates Tap on the pencil icon or … icon you can access the camera’s Settings page
| to take a snapshot of the screen and save it to the phone’s camera roll
tap to speak to the camera
record live footage into your phone’s internal storage
access to the footage recorded on the Micro SD card
to turn on or off the motion detection alarm
play the built-in lullaby melodies
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To turn on/off the sound on
To change video quality, high definition HD or Standard definition SD
To access to camera’s settings
To switch to full-screen view mode
: Wi-Fi signal, if the signal is less than 60% you should consider changing
the location or boost the WI-Fi Signal using a Wi-Fi extender
| Device information:
Detailed information for this camera, owner information, Virtual ID, IP
address etc
Basic Function Settings:
Access to status indicator on/off, Flip screen, Time Watermark option
IR Night Vision: On/off or Auto
Detection Alarm Settings: Access to motion sound & cry detection options
Memory Card Settings: This will only appear when an 8GB-128GB Micro SD
card is inserted
Share Device: Share this camera with other Genio accounts
FAQ & Feedback: Read FAQ or send improvement suggestions or product
issues via the online feedback system
Add to Home Screen: Add a quick access link to your phones home screen
Firmware information: When new firmware is released for this camera you
will see a notification icon next to it.
Remove Device: Remove the device from the current account so you can
repair it again or pair it under a different account or different Wi-Fi
network
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| Status indicator: This will turn off the blue status indicator light on your camera, please keep it on
Talk Mode: You can either select one way or two-way talk mode, please use two- way talk
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| Detection Alarm Settings
Motion Detection: turn on/off motion detection or adjust the sensitivity
level
Motion Tracking: the camera will automatically rotate keeping the moving
object in the center of the screen and giving you the best view
Sound Detection: detects a sound that is less than 60dB, sensitivity level Low or High
Detect Baby Crying: Detect sound dB which is greater than
65dB
| Schedule: All-day on or Scheduled for the time that meets your needs
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| Memory Card Settings
SD Card Recording: This option must be turned on if you want to record footage onto an SD card and view it in playback mode
Event recording: Only records if it detects movement, motion detection option must be on at the same time for it to work
Non-stop Recording: The camera will start to record 24/7, when SD card is full, new footage will automatically overwrite the old footage without end- user action
Format Memory card: Delete all content on the SD card and formats the SD card into FAT32 format
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We recommend using Scandisk, Verbatim, Kingston, Samsung – Class 10 high-speed micro SD for best performance, When using non-stop recording a 32GB card can record up 6 days of footage. Event recording can record up to 4 weeks of footage.
If you are using Telstra NBN or another dual-band router that only has 1 Wi-Fi name, you must disable the 5GHz Wi-Fi in order to make a successful connection and for best overall performance, as MOST smart products in Australia only work on the 2.4Ghz signal.
Q. I am using Telstra NBN, I disabled the 5Ghz and I still cannot get it to
pair?
Please try using the Guest Network paring instructions on
https://mirabellagenio.net.au/faqs
FAQs
Q. LED indicator light is not blinking red rapidly when turned on
A. power off the camera, wait for 20 sec, then power on, use the reset pin,
depress the reset hole(small hole under the micro sd slot) until you hear the
“dong dong dong” sound, then release the reset pin, wait for another 10-40sec
until the light starts to blink red fast (2 blinks per second)
Q. I am using Telstra NBN, I disabled the 5Ghz and I still cannot get it to
pair?
Please follow the Guest Network paring instructions on
https://mirabellagenio.net.au/faqs
Q. Camera doesn’t scan the QR code and make the “dong dong dong” sound
A. Please ensure the camera is in the pairing mode, the indicator light is
blinking red rapidly (2 blinks per second) as per the APP screen and not
slowly blinking (1 blink per 2 seconds)
If your camera having difficulty scanning the QR code, please try using an alternative SmartConfiguration method, by tapping on Otherwise/Net Pairing Mode -> Select “smart configuration” which doesn’t require scanning QR code
Q. After scanning the QR code, the indicator light doesn’t turn into solid
blue
A. This is an indication of a communication error on the router, please ensure
you manually disable the 5GHz Wi-Fi signal on the router setting
Q. How to connect the camera to another Wi-Fi network?
A. Go into the camera’s settings, tap on “remove device” to remove it and
reset the camera, and pair it again through the app.
Q. Poor performance, takes a long time to load the live footage?
A. Please check the Wi-Fi signal, if it is a weak signal, you may require
moving the camera closer to your router or improvements to your router.
Q. Camera has gone offline and will not reconnect on its own?
A. Go the camera’ settings page, look for “remove device” Remove it and reset
the camera and pair it again through the app.
Q. Followed the pairing process but received an error cannot find the Device?
A. Check the following;
- 5GHz Wi-Fi signal on the router setting has been disabled
- The indicator light is blinking red rapidly as per the APP screen
- Please ensure you entered the correct Wi-Fi SSID and password
- Please ensure the phone is on the 2.4GHz Wi-Fi, not 4G mobile data or 5GHz
Q. How to turn on or turn off motion detection notifications?
A. 1. On the Genio APP home screen, Tap on Me -> Settings -> Push
Notification -> turn on/off Enable notifications
Q. How to change the view or arrange device sequences and manage room?
A. In the genio APP home screen, tap on … on the top right corner, to access
these options, tap on the family name to switch below rooms
Q. Need more help or further technical assistance from the Mirabella engineer?
A. In the genio APP home screen, tap on, Me, -> FAQ & Feedback -> Report issue
Fill the fault information or suggestions for the APP/product, then submit
If you have done all of the above, ensuring that the 5Ghz is disabled and the light changed from blinking red to blinking blue, but failed to become a solid blue, then your modem could be incompatible with the smart device or it had reached the maximum number of Wi-Fi devices it can handle.
All trademarks are used for reference purposes only. Made in China
MIRABELLA INTERNATIONAL PTY LTD
1 MIRABELLA DRIVE, TULLMARINE, VIC, AUSTRALIA 3043
TOLL-FREE: 1800 636 528,
www.mirabellagenio.com.au