belkin AUC004 SOUNDFORM Rise True Wireless Earbuds User Guide

belkin AUC004 SOUNDFORM Rise True Wireless Earbuds

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Federal Communications Commission Interference Statement

DECLARATION OF CONFORMITY WITH FCC RULES FOR ELECTROMAGNETIC COMPATIBILITY

We, Belkin International, Inc., of 12045 E. Waterfront Drive, Playa Vista, CA 90094, Tel: +1 (310) 751 5100, declare under our sole responsibility that the product, AUC004, to which this declaration relates, complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:

1. This device may not cause harmful interference, and
2. This device must accept any interference received, including interference that may cause undesired operation.

Federal Communications Commission Interference Statement

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one of the following measures:

• Reorient or relocate the receiving antenna.
• Increase the distance between the equipment and the receiver.
• Connect the equipment to an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.

FCC Caution: Any changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate this equipment.

Radiation Exposure Statement:
This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. To maintain compliance with FCC RF exposure compliance requirements, please follow operation instructions as documented in this manual. This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.
Innovation, Science and Economic Development Canada Statement CAN ICES-003 (B)/NMB-003 (B)
This device complies with ISED’s license-exempt RSS standards. Operation is subject to the following two conditions:

1. This device may not cause interference, and
2. This device must accept any interference, including interference that may cause undesired operation of the device.

Radiation Exposure Statement:
This equipment complies with ISED radiation exposure limits set forth for an uncontrolled environment. This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.

Simplified EU Declaration of Conformity
We, Belkin International, Inc., declare under our sole responsibility that the product, AUC004, to which this declaration relates, is in conformity with RED Directive 2014/53/EU and (EU) 2015/863 RoHS Directive 2011/65/EU (Recast).
The full text of the EU declaration of conformity is available at the following Internet address: belkin.com/doc
Radiation Exposure Statement: This equipment complies with radiation exposure limits set forth for an uncontrolled environment.

IMPORTANT NOTICE REGARDING YOUR CONSUMER RIGHTS

The benefits we give in this manufacturer’s warranty are additional to any rights and remedies that you may have under the Australian Competition and Consumer Act 2010 or the New Zealand Consumer Guarantees Act 1993 (CGA) (as applicable) and other applicable Australian and New Zealand consumer protection laws (together “ANZ Consumer Laws”).
This manufacturer’s warranty is governed by the laws of the country in which you purchased your product.
In Australia our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled:

• to cancel your service contract with us; and
• to a refund for the unused portion, or to compensation for its reduced value.

You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and
to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.

In New Zealand, our goods come with guarantees that cannot be excluded under the Consumer Guarantees Act 1993 (CGA).
This manufacturer’s warranty is not intended to:

• change or exclude any rights under the ANZ Consumer Laws that cannot be lawfully changed or excluded; or
• limit or exclude any right you have against the person who sold the Belkin product to you if that person has breached their sales contract with you.
• Note: This means that the general exclusions and limitations of liability in Do not attempt to service or disassemble. Any changes or modifications not expressly this document do not affect any rights you may have under the ANZ Consumer Laws.

WHAT DOES THIS WARRANTY COVER?
Product Warranty: Belkin warrants that this Belkin product and any associated software media (i.e. media on which the product software is provided) will be free from defects in materials and workmanship under normal use during the Warranty Period as defined below (Product Warranty). This means that the product won’t be faulty, and that it will look and work as advertised, during the Warranty Period.

Who is covered under this warranty?
Only original end-user purchasers of the product purchased within Australia or New Zealand are covered.

How long is the product warranted?
The Warranty Period begins on the date the product was purchased by the original end-user purchaser and lasts for the period set out in the table below (Warranty Period):

Your rights during the Warranty Period are in addition to your consumer guarantee rights that cannot be excluded under the ANZ Consumer Laws.

What isn’t covered by the Product Warranty?
Subject to your rights that cannot be excluded under the ANZ Consumer Laws and may be additional to the Product Warranty and Connected Equipment Warranty, Belkin does not give any warranty:

• for the Connected Equipment, for any services associated with the Connected Equipment, or any remedies offered or provided by the manufacturer of the Connected Equipment;
• in relation to software or services provided by Belkin or any third party included in or with the product other than the warranty for software media described above in this warranty;
• that the product, software or services will always operate uninterrupted or error free;
• that the product, software or services, or any equipment, system or network on which the product, software or services are used are 100% secure and cannot be hacked; or
• that a third party service the product needs will always be available.

Will the Product Warranty always apply?

Subject to your rights that cannot be excluded under the ANZ Consumer Laws and may be additional to the Product Warranty, the Product Warranty does not apply if:

• the product has been tampered with or the assembly seal has been removed or damaged;
• the product has been altered or modified by someone other than Belkin;
• the warranty claim was made fraudulently or by misrepresentation;
• the product was not installed, operated, repaired, or maintained in accordance with Belkin’s instructions (for example, this warranty will not apply if the product has been used outdoors or in a wet area, or if the product has been used together with a generator, heater, sump pump, water-related device, life support device, medical device, car, motorcycle, or golf-cart battery charger). To be used indoors only and in dry areas. All warranties contained herein are null and void if used in any way with any of the aforementioned devices;
• the product has been subjected to abnormal physical or electrical stress, misuse, negligence, or accident;
• damage to the product is cosmetic, including scratches and dents, or defects caused by normal wear and tear or normal aging of the product;
• the serial number on the product has been altered, defaced, or removed;
• the product was used in conjunction with other extension cords, power strips, adapters, UPS’s, surge protectors, other grounding wires or electrical connections; or
• the product was supplied or licensed for beta, evaluation, testing or demonstration purposes, and you didn’t buy or license the product.

How will Belkin make things right?

Subject to your rights that cannot be excluded under the ANZ Consumer Laws and may be additional to the Product Warranty, if you make an eligible claim in relation to your defective Belkin product under the Product Warranty, Belkin will, at its option:

• replace the product with a reasonably available equivalent new Belkin product; or
• refund you the purchase price of the product, minus any rebates and discounts applied at the point of purchase

Any replacement products are warranted for the Warranty Period. All products that are replaced become the property of Belkin.

General Exclusions and Limitations of Liability

For persons who purchased the product in Australia, if a supply under this warranty is a supply of goods or services to a consumer within the meaning of the Australian Consumer Law, nothing contained in this warranty excludes, restricts or modifies the application of any provision, the exercise of any right or remedy, or the imposition of any liability under the Australian Consumer Law. Subject to your rights that cannot be excluded under the Australian Consumer Law and may be additional to the Product Warranty, Belkin’s liability under this warranty shall be limited to:

• in the case of services, supplying the services again or payment of the cost of having the services supplied again; and
• in the case of goods, replacing the goods, supplying equivalent goods or repairing the goods, or payment of the cost of replacing the goods, supplying equivalent goods or having the goods repaired.

For persons who purchased the product in New Zealand, if a supply under this warranty is a supply of goods or services to a consumer within the meaning of the CGA, nothing contained in this warranty excludes, restricts or modifies the application of any provision, the exercise of any right or remedy, or the imposition of any liability under the CGA. Subject to your rights that cannot be excluded under the CGA and may be additional to the Product Warranty. Belkin’s liability under this warranty shall be limited to:

• in the case of services, supplying the services again or payment of the cost of having the services supplied again; and
• in the case of goods, replacing the goods, supplying equivalent goods or repairing the goods, or payment of the cost of replacing the goods, supplying equivalent goods or having the goods repaired.

Subject to the above provisions in relation to the Australian Consumer Law and any rights and remedies that you may have under the CGA (as applicable), Belkin, under the Product Warranty:

• excludes all other conditions, guarantees, rights, remedies, liabilities, representations, warranties and other implied or express terms, conferred by statute, custom or the general law that impose any liability or obligation on Belkin, including but not limited to any implied warranties of non-infringement, loss of or damage to data, lack of viruses or free from virus or malware attack, security, performance, lack of negligence, workmanlike effort, that the functions contained in the product will meet your requirements, or that defects in the product will be corrected, or that your use of the product will generate accurate, reliable, timely results, information, material or data;
• excludes all liability for the loss of, or damage to, data caused by use of a Belkin product, or its repair;
• excludes any liability it may have to you for:
  • loss of revenue or profit;
  • loss of the ability to use any third party products, software or services, and
• any indirect, consequential, special, incidental or punitive loss or damages (including but not limited to loss of use, data, business interruption or cost of procuring substitute services), which arises under any law (including the law of negligence save for negligence on the part of Belkin or its representatives and relates to your use, or inability to use a Belkin product or software, or any related services.
• limits its monetary liability to you, under any law, to the price that you paid for the Belkin product.

References in this Section to “indirect, consequential, special or incidental losses” shall mean any losses which (i) were not reasonably foreseeable by both parties, and/or (ii) were known to you but not to Belkin and/or (iii) were reasonably foreseeable by both parties but could have been reasonably prevented by you such as, for example (but without limitation), losses caused by viruses, Trojans or other malicious programs, or loss of or damage to your data.

These terms are the terms of the Product Warranty.

If any term is held to be illegal or unenforceable, the legality or enforceability of the remaining terms shall not be affected or impaired.

BELKIN TECHNICAL AND WARRANTY SUPPORT INFORMATION

HOW DO I GET HELP?
If you have a question about your product or experience a problem with it, please go to http://www.belkin.com/au/support. You will find lots of online support tools and information to help you with your product.

What should I do if my product is defective?
You always have the option to return the product to the original seller if you have a problem. You can make a claim with the seller based on this warranty or any consumer laws that apply to you.

What do I need to do to be entitled to claim under this warranty?
Call our Technical Support team on 1800 235 546 if you are calling from Australia or 0800 235 546 if you are calling from New Zealand.
You will need to give us some information when you contact us such as:

• your contact details;
• the part number (also known as the model number) of your Belkin product, this is usually located on the base of the product and begins with the letter ‘F’ (e.g. F5D7230au4):
• a detailed description of the problem:
• a dated proof of original purchase; and
• if you have spoken to us previously, your case number

If this is the first time you have called to claim under this warranty, you will be issued with an 8 digit case number.
Visit the following link: https://www.belkin.com/au/support/returns and fill out all required fields when you are prompted: Case Number; Product to be Replaced and select Replacement Type. Once you fill out the aforementioned fields and permitting all details are correct, the website will generate a shipping label for you to print out and affix to the packaged up product.
We may need you to send the product back to us or our designated repair facility so that we can fix or replace it. We will let you know when you contact us.
If we ask you to return your product to us by post, you will be given a Return Materials Authorization (RMA) number and we’ll tell you where to send the product. For persons who purchased the product in Australia, the applicable address will be either c/- Kuehne + Nagel Pty Ltd, 1/3 Basalt Road, Pemulwuy NSW 2145 or Belkin Limited, PO Box 3099, Tuggerah NSW 2259, as advised by us. For persons who purchased the product in New Zealand, the applicable address is PO Box 201076, Auckland Airport, Auckland, 2105, New Zealand. You will need to make sure the product is properly packaged and shipped.
You will be responsible for any reasonable costs of returning your product to us.
We need to identify your product when it reaches us, so you’ll need to include the RMA number AND a copy of your dated proof of original purchase (please keep the original) with the returned product. We also recommend that you send the package by registered and insured mail or by overnight courier to protect the package whilst it is in transit.

What happens when I return my product under this warranty?
Defective products covered by this warranty will be replaced without charge, or Belkin will provide you with a refund of the purchase price of the product, minus any rebates and discounts.
Subject to your rights that cannot be excluded under the ANZ Consumer Laws the remedy offered under this Product Warranty will be determined by Belkin in its discretion.
We can only ship replacement products under this Product Warranty to locations in the country where the original product was purchased.
Belkin may need to delete all or part of your data to replace your product. In Australia or New Zealand, if you provide your old product for us to replace with another product, we will wipe all your data from the old product. We will not retain a copy of the wiped data. Belkin may also install software updates as part of warranty service. PLEASE MAKE SURE THAT YOU BACK UP ALL OF YOUR DATA ON THE PRODUCT AND/OR CONNECTED EQUIPMENT BEFORE SENDING IT IN FOR REPAIR OR REPLACEMENT. BELKIN IS NOT RESPONSIBLE FOR ANY LOSS OF DATA OR SOFTWARE DURING WARRANTY SERVICE
Replacements not covered under warranty or your rights under the ANZ Consumer Laws may be refused by your place of purchase, or may be subject to charge.

Technical Support

This warranty is not a service or support contract. Details on our technical support offerings and policies (including any applicable fees) can be found at http://www.belkin.com/au/support
Belkin provides many different options to support you. Please click on or go to: http://www.belkin.com/au/support for more details. Please make sure to change to your local country if necessary.

Along with the Product Warranty, Belkin provides Complimentary Assisted Technical Support for the Warranty Period to get your hardware up and running. Complimentary Assisted Technical Support includes technical support (by phone) and live chat (through your computer). At this time, live chat is only available in certain countries. Please visit our websites (indicated above) in your local area for details.

For additional support beyond the Complimentary Assisted Technical Support or for assistance on advanced features beyond basic support, please contact our Technical Support team to learn more about how we can help you get the most out of your product.
Telephone support may not be available where you live and may be subject to charge.

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