SUNPOWER Monitoring LED Indicators Instructions
- June 6, 2024
- SUNPOWER
Table of Contents
Monitoring LED Indicators
Instruction Manual
Refer to this guide for SunPower Monitoring LED status, indications, and
troubleshooting instructions.
For PVS devices with a single LED, please refer to the color codes below.
|
---|---
LED Color
| Operation Mode|
Recommended Action
---|---|---
NOT
ILLUMINATED
| Powered off| Verify connection to a power source.
DARK GREEN
| Normal| No action necessary
LIGHT GREEN
| Boot-up operation
CYAN
| Update underway
AMBER
| Error| Please refer to the FAQs of your monitoring application for a troubleshooting guide, contact Customer Support through the mySunPower app or call 1-800-SUNPOWER
| LED | Normal | Error Indication |
|---|
Power
| ON
(BLUE)| OFF
PVS device is not powered on. Please check your connection to a power source.
Inverter or AC Module
| OFF
ON (RED)| We aren’t receiving data from one or more of the SunPower
solar system devices at your site for one of these reasons: weather conditions
are not favorable for solar production or there is a problem with your system.
Device Communication
| OFF| ON (RED)
There might be an issue with the equipment that sends us your site’s energy
data. Don’t worry, your solar system is most likely operating normally.
Cellular Communication
| OFF| ON (RED)
Your SunPower PVS monitoring system is experiencing issues connecting to your
home internet and cellular communication, which may be enabled for service
support.
Internet Communication
| OFF| ON (RED)
Your SunPower PVS monitoring system is experiencing issues connecting to your
home internet. This could be due to a weak signal between your wireless router
and your PVS device, a change to your WiFi network or password, or a loss of
connection from your internet provider.
Please refer to the FAQ section of your monitoring app for a troubleshooting guide or contact Customer Support through the mySunPower app or call 1-800- SUNPOWER