SUNPOWER SPR-MAX Commercial Solar Panel Instructions
- June 4, 2024
- SUNPOWER
Table of Contents
Warranty for Maxeon PV Modules / SPR-MAX, SPR-E and SPR-X Commercial
This Limited Warranty is effective for Maxeon Solar photovoltaic modules for commercial installation with SPR-MAX, SPR-E or SPR-X and COM in the product model number and sold after July 1, 2020.
Limited Warranty
Subject at all times to the terms and conditions as set out in this Limited Warranty, Maxeon Solar Pte. Ltd (“Maxeon Solar”) warrants that for 25 years beginning on the Warranty Start Date1 (the “Warranty Period”), its photovoltaic modules specified above (“PV Module(s)”), shall be free from defects in materials and workmanship under normal application, installation, use and service conditions, and the power of the PV Modules will be at least 98% of the Minimum Peak Power2 rating for the first year, and will decline by no more than 0.25% per year for the following 24 years, so the power output at the end of the final year of the 25th year warranty period will be at least 92% of the Minimum Peak Power rating (the “Guaranteed Peak Power” rating).
Claims Process and Coverage
If any PV Module fails to conform to this Limited Warranty and provided that
any loss in power is determined by Maxeon Solar (in its sole discretion) not
to have resulted from one of the excluded events set forth in Section 4 below,
then for the Warranty Period, Maxeon Solar will repair, replace or refund the
defective PV Modules as set forth herein.
In the event you have a claim covered by this Limited Warranty, immediately
contact Maxeon Solar directly at the contacts shown below. Upon receipt of a
claim, Maxeon Solar may require additional information regarding the claim,
which may include, without limitation, applicable warranty registration
information, itemized proof of purchase and/or delivery, installation, serial
and model numbers, and evidence regarding the basis of claim. All Maxeon Solar
warranty obligations hereunder are expressly contingent upon the timely and
full provision of such additional information. The return of any PV Modules
will not be accepted unless prior written authorization has been given by
Maxeon Solar.
For any valid claim, Maxeon Solar will, in its sole discretion, either: (a)
repair; (b) replace; or (c) refund the original purchase price subject to the
conditions set out herein. In the event Maxeon Solar elects to repair or
replace the affected PV Modules, Maxeon Solar will pay for: (i) reasonable and
customary transportation costs for the return of the PV Modules from the place
where the affected PV Modules were delivered by Maxeon Solar, and; (ii)
reasonable and customary transportation costs for reshipment of any repaired
or replaced PV Modules to the place where the affected PV Modules were
delivered by Maxeon Solar.
In the event Maxeon Solar elects to replace any PV Module, Maxeon Solar will
replace such PV Module with an electrically and mechanically compatible PV
Module (including a refurbished or remanufactured PV Module) with a
substantially equal or greater power rating. For any refund, Maxeon Solar may
either refund the original purchase price, or refund the amount equal to the
original purchase price multiplied by the difference between the Guaranteed
Peak Power percentage and the actual power output percentage; provided,
however, the original purchase price shall be prorated at 4.75% per year
starting five years after the Warranty Start Date.
General Conditions for Warranty Claims
a) All warranty claims must be filed within the Warranty Period. Any claim
filed outside the Warranty Period, including any claim for a latent or
undiscovered defect, is invalid.
b) The Limited Warranty for any repaired or replaced PV Module shall not
extend beyond the Warranty Period.
c) When PV Modules are used on a mobile platform of any type, such as a
vehicle (not including Trackers), the Warranty Period shall be limited to 12
years.
d) PV Modules may be used with floating mounting system with written approval
from Maxeon Solar
e) In cases of PV Module replacement, any replaced PV Module shall pass into
the ownership of Maxeon Solar.
1 “Warranty Start Date” is the earlier of (i) date of array interconnection
and (ii) 6 months following the date of Maxeon Solar delivery. If the delivery
date cannot be verified, manufacturing date will be used in its place.
2 “Minimum Peak Power” is defined as the minimum rated power, as shown on the
label. Peak Power is defined as the watt peak at Standard Test Conditions
(1000W/m2 irradiance, AM1.5, 25C. SOMS current, LACCS FF and Voltage from NREL
calibration), as described in IEC61215, measured per IEC60904, and accounting
for 3% measurement tolerance. Maxeon Solar modules shall, in any event,
require a sweep rate of no less than 200ms to ensure an accurate power
measurement. Maxeon Solar can provide a detailed testing procedure or a list
of recognized testing agencies upon request.
Exclusions and Limitations
The Limited Warranty does not apply to any of the following:
a) PV Modules subjected to: (i) misuse, abuse, neglect or accident; (ii)
alteration or improper installation (improper installation includes, without
limitation, installation or array that does not comply with all Maxeon Solar
installation instructions and operations and maintenance instructions of any
type (as may be amended and updated from time to time at Maxeon Solar’s sole
discretion), and all national, state, and local laws, codes, ordinances, and
regulations); (iii) repair or modification by someone other than an approved
service technician of Maxeon Solar; (iv) conditions exceeding the voltage,
wind, snow load specifications, and any other operational specification; (v)
power failure surges, lightning, flood, or fire; (vi) damage from persons,
biological activity, or industrial chemical exposure; (vii) glass breakage
from impact or other events outside Maxeon Solar’s control
b) Cosmetic effects stemming from normal wear and tear of PV Module materials
or other cosmetic variations which do not cause power output lower than what
is guaranteed by the Limited Warranty. Normal wear and tear of PV Module
materials can include, but is not limited to, fading of frame color,
weathering of glass coatings, and areas of discoloration around or over
individual solar cells or any part of the PV Module.
c) PV Modules installed in locations, which in Maxeon Solar’s absolute
judgment may be subject to direct contact with bodies of salt water.
d) PV Modules for which the labels containing product type or serial number
have been altered, removed or made illegible.
e) PV Modules which have been moved from their original installation location
without the express written approval of Maxeon Solar.
f) PV Modules which have been installed on single-family homes or semi-
detached homes, including but not limited to duplexes and
townhomes. For clarity, apartment and condominiums are not excluded.
Maxeon Solar shall not be held responsible or liable to the customer or any
third-party arising out of any non-performance or delay in performance of any
terms and conditions of sale, including this Limited Warranty, due to acts of
God, war, riots, strikes, fire, flood or any other cause or circumstance
beyond the reasonable control of Maxeon Solar.
Assignment and Transfer of Warranty
This Limited Warranty is fully assignable and transferable provided that the warranty holder provides notice to Maxeon Solar at the address listed below within 90 days of the assignment or transfer of the Limited Warranty.
Limitation of Warranty Scope
SUBJECT TO THE LIMITATIONS UNDER APPLICABLE LAW, THE LIMITED WARRANTY SET
FORTH HEREIN IS EXPRESSLY IN LIEU OF AND EXCLUDES ALL OTHER EXPRESS OR IMPLIED
WARRANTIES, EXCEPT AS PROVIDED IN THIS LIMITED WARRANTY, ALL WARRANTIES OF ANY
KIND, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY AND OF
FITNESS FOR PARTICULAR PURPOSE, USE, OR APPLICATION, COURSE OF DEALING, OR
USAGE OF TRADE AND ALL OTHER OBLIGATIONS OR LIABILITIES ON THE PART OF MAXEON
SOLAR ARE EXPRESSLY EXCLUDED AND DISCLAIMED. NOTWITSTANDING ANY PROVISION TO
THE CONTRARY, MAXEON SOLAR SHALL HAVE NO RESPONSIBILITY OR LIABILITY
WHATSOEVER FOR DAMAGE OR INJURY TO PERSONS OR PROPERTY OR FOR OTHER LOSS OR
INJURY RESULTING FROM ANY CAUSE WHATSOEVER ARISING OUT OF OR RELATED TO THE PV
MODULES, INCLUDING, WITHOUT LIMITATION, ANY DEFECTS IN THE PV MODULE, OR FROM
USE OR INSTALLATION. UNDER NO CIRCUMSTANCES SHALL MAXEON SOLAR BE LIABLE FOR
INCIDENTAL, CONSEQUENTIAL OR SPECIAL DAMAGES, HOWSOEVER CAUSED. LOSS OF USE,
LOSS OF PROFITS, LOSS OF PRODUCTION, LOSS OF REVENUES ARE THEREFORE
SPECIFICALLY BUT WITHOUT LIMITATION EXCLUDED. MAXEON SOLAR’S AGGREGATE
LIABILITY, IF ANY, IN DAMAGES OR OTHERWISE, SHALL NOT EXCEED THE PURCHASE
PRICE PAID TO MAXEON SOLAR BY THE CUSTOMER, FOR THE UNIT OF PRODUCT OR SERVICE
FURNISHED OR TO BE FURNISHED, AS THE CASE MAY BE, WHICH GAVE RISE TO THE
WARRANTY CLAIM. SOME JURISDICTIONS DO NOT ALLOW LIMITATIONS ON IMPLIED
WARRANTIES OR THE EXCLUSION OF DAMAGES SO THE ABOVE LIMITATIONS OR EXCLUSIONS
MAY NOT APPLY TO YOU.
IF ANY PROVISION OF THIS LIMITED WARRANTY IS HELD UNENFORCEABLE OR ILLEGAL BY
A COURT OR OTHER BODY OF COMPETENT JURISDICTION, SUCH PROVISIONS SHALL BE
MODIFIED TO THE MINIMUM EXTENT REQUIRED SUCH THAT THE REST OF THIS LIMITED
WARRANTY WILL CONTINUE IN FULL FORCE AND EFFECT.
Maxeon Solar Pte. Ltd |
www.sunpower.maxeon.com Document#: 536004
REV A
© 2020 Maxeon Solar Pte. Ltd. All Rights Reserved. View warranty, patent and
trademark information at maxeon.com/legal.
References
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