promed INH-2.1 Inhaler 6x Ultrasonic Inhaler Medisana Instruction Manual

June 6, 2024
promed

Instruction leaflet

INH-2.1   Inhaler

COMMISSIONING

A. Main device
B. Medicament holder
C. Protective cap
D. Mouthpiece
E. Inhalation mask
F. Start / Stop button
G. Operating mode LED
Green: Normal operation
Blue: Cleaning mode
H. Battery status LED
I. Locking of the medicament holders| J. Cover of the medicament holder
K. Cover lock of the medicament holder
L. Contact pins
M. Battery compartment
N. Battery compartment cover
O. Batteries
P. Mesh membrane
Q. Power supply connection socket
R. Storage bag
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SCOPE OF DELIVERY / ACCESSORIES

The following components are included in the scope of delivery of your Promed INH-2.1 in– 1x main device
– 1x protective cap
– 1x medicament holder
– 2x batteries, 1.5VDC AA
– 1x mouthpiece
– 1x inhalation mask with connection piece size “S”

– 1x inhalation mask with connection piece size “L”
– 1x storage bag
You can buy the following accessories / spare parts at Promed:
1. Accessories:
– power adapter, part no.: 442206
2. Spare parts
– protective cap, part no.: 442201
– medicament holder, part no.: 442202
– batteries, 1.5VDC AA, part no.: 359993
– mouthpiece
, part no.: 442203
– inhalation mask with connection piece size “S” , part no.: 442204
– inhalation mask with connection piece size “L”
, part no.: 442205
– storage bag, part no.: 964101

  • The device is only intended for the use by a single user for a single application.

DESCRIPTION OF THE DEVICE

Please read the instructions carefully before using the device for the first time. Thank you very much for choosing the Promed INH-2.1 inhaler. You purchased a high-quality medical product for the treatment of the upper and lower respiratory tracts. Promed is a leading company with decades of experience in the field of body care, wellness and health. Promed INH-2.1 was designed and manufactured in accordance with the Medical Devices Directive 93/42/EEC in order to guarantee the safety for the user, and may be used after having read these instructions. We, the manufacturer, cannot be held liable for any injuries or damages to persons or objects resulting from disregard of this manual. We hope you enjoy your new Promed INH-2.1. In the following, we want to improve your understanding of the Promed INH-2.1. Please read the manual before using the device. Expert advice can be obtained wherever Promed products can be purchased, or contact us if you have any questions. We can refer you to a responsible adviser. Promed GmbH Kosmetische Erzeugnisse, Lindenweg 11, D-82490 Farchant, Tel.: +49 (0)8821/9621-0, Fax: +49 (0)8821/9621-21, E-mail: info@promed.de. For further information, please refer to our homepage: www.promed.de

PROPER USE

Promed INH-2.1 is an ultrasound mesh nebulizer for the treatment of the upper and lower respiratory tracts. It is particularly suitable for adults and children who have asthma, chronic obstructive pulmonary diseases (COPD), such as emphysema or chronic bronchitis, or other respiratory diseases which are characterized by an obstruction of the air flow. Nebulisation and inhalation of the medicament prescribed or recommended by your physician can prevent diseases of the respiratory tracts, alleviate their accompanying symptoms and accelerate the healing process. For further information regarding the possible applications, please consult your physician or pharmacist. The device is suitable for inhalation at home and on the go. The medicament inhalation should only be carried out following medical instructions. Carry out the inhalation quiet and relaxed and breathe in deeply and slowly in order to allow the medicament to reach the fine and deep bronchial tubes. Breathe out normally. After preparation, the device is suitable for re-use. The preparation includes the replacement of all accessories, including the mesh nebulizer, as well as the cleaning of all surfaces according to the care instructions contained in these instructions.
The device is only intended for use by a single user for a single application.
Product characteristics

  1. Particularly small and light pocket format.
  2. Low power consumption and low residual medicament volume.
  3. Very good depth effect in the respiratory tracts, thanks to a particularly small particle size at nebulization (2.1μm).

MEDICAL LIABILITY NOTE

These instructions and the described products are not intended as a substitute for the advice provided by your own physician. The information contained herein shall not be used for self-treatment of a health problem or for self- prescription of medicaments. If you suspect that you have a medical problem, please consult your physician prior to the application.

SAFETY INSTRUCTIONS

Special warnings!

  • The application of the device does not substitute a medical consultation and treatment. This is why you should always consult your physician regarding any kind of pain or disease.
  • In the event of health concerns of any kind, consult your family doctor!
  • Before being used for the first time, the medicament holder and the mouthpiece must be cleaned.
  • Before being used for the first time, after each use as well as after a longer period of non-use, all parts of the device must be cleaned (refer to CARE, MAINTENANCE AND STORAGE). Otherwise, this may cause malfunctions.
  • “Purified water” must not be used. If you fill “purified water” into the medicament chamber, the inhaler cannot be switched on. Distilled water can be used for cleaning the medicament chamber in the “cleaning mode”.
  • When using the inhaler, observe the general hygiene measures.
  • For hygienic reasons, each user must use his/her own mouthpiece or his/her own inhalation mask and his/her own medicament holder.
  • For the type of medicament to be used, the dosage, the frequency, and the duration of the inhalation, always follow the instructions of your physician.
  • Only use medicaments that were prescribed or recommended by your physician or pharmacists.
  • If the device does not work properly, if you feel unwell or get pain, immediately abort the application.
  • Keep the device away from your eyes during use as the drug mist could have damaging effects.
  • The device may not be used in rooms where sprays have been used recently. Before the application, these rooms are to be ventilated.
  • Do not use medicament powder (neither in dissolved form).
  • Do not shake the inhaler as the liquid may escape and the device may be damaged.
  • Do not drop the device and protect it against strong impacts. Otherwise, this may cause malfunctions.
  • Ensure that no foreign objects (e.g. cotton swabs) come into contact with the mesh membrane. Otherwise, this may cause malfunctions.
  • Only use this device: – on humans, – for the purpose it has been developed for (aerosol inhalation) and in the way described in these instructions.
  • Each improper use may be dangerous!
  • In the event of acute emergencies, first aid has the highest priority.
  • Apart from the medicaments, only use saline solution.
  • This device is not intended for commercial or clinical use, but exclusively for self-treatment in private households!
  • Do not use mobile phones or microwave ovens near the device when using it. Otherwise, this may cause malfunctions.
  • Do not change anything on this device without the approval of the manufacturer.
  • If this device was modified, a respective inspection and test must be carried out in order to ensure safe use of the device.

Consider before commissioning:

  • Only for use in indoor spaces.

  • When using a device in the presence of children, attentive supervision is required.

  • Never position or use the device in a wet or moist environment.

  • Do not use the device underwater, e.g. in a shower.

  • Never bring the device into direct contact with fire, gas, or oxygen as well as hot objects, such as hobs.

  • Take every possible precaution to ensure that the device does not fall down or is damaged otherwise.

  • If problems with the device occur, absolutely have it repaired immediately.

  • Do not lubricate or wash the device.
    Danger!

  • Do not bring the device into direct contact with water or other liquids.

  • The device must not be used outdoors.

  • Do not touch the device with wet hands.

  • Do not store the device near a sink or a bathtub as it may fall or be pulled into the sink or the bathtub.

Warning!

  • Do not leave the device without supervision when there are children or persons not used to handling the device around.
  • Make sure that children do not play with the device.
  • Only use the device for applications as described in this manual.
  • This device is not intended to be used by persons (including children) with limited physical, sensory or mental aptitude or lack of experience and/or knowledge unless they are supervised by a person responsible for their safety or have received instruction from this person as to how the device is used.
  • The device must not be used outdoors.
  • Do not allow children to play with the packing material as there is a risk of suffocation.
  • Never use old and new batteries together.
  • When you want to use a power adapter, only a power adapter approved for this device (Fuhua, UE05WCP-030100SPC) may be used.
  • Never put heavy objects onto the device.
  • Cleaning and maintenance tasks may not be performed by children without supervision.
  • During operation with a power adapter:
    – Do not carry or pull the device by the mains cable. Disconnect the cable from the socket by pulling the plug, not the cable.
    – Do not pull the mains cable across sharp edges, do not clamp it, do not let it hang loose, do not lay or hang it over hot objects (e.g. stove plates) or open flames, and keep away from heat or oil.
    – Only use extension cables after having verified that they are in a flawless state.
    – If the power cable of the device is damaged, have it immediately replaced by an expert.

OPERATING THE DEVICE

Checking/replacing the battery
To replace/insert the batteries, put 2 batteries 1.5V AA (O) into the battery compartment (M) by opening the battery compartment cover (N). Ensure that the batteries are inserted with their right polarity (+/-). After inserting, close the battery compartment again. Promed INH-2.1 checks the charge status of the batteries. If the capacity of the batteries is low, the battery status LED (H) flashes orange. If this is the case, the batteries must be replaced immediately as otherwise a correct function of the Promed INH-2.1 is not given anymore.

Caution:

  1.  Remove the batteries when the device is not used for a longer time.
  2. Do not use old and new batteries or different battery types at the same time.
  3. Warning: If batteries leak and come in contact with skin or eyes, immediately clean these areas with plenty of water.
  4. Batteries shall only be used by adults. Keep the batteries out of the reach of children.
  5. It is recommended to use batteries of the same or similar type.
  6. Remove empty batteries from the device.
  7. Dispose of the batteries according to the instructions of the battery manufacturer.
  8. Do not use batteries when they have expired.

Commissioning of the device
Before using the device ensure that all components are clean and dry.

A. Removing the medicament holder from the main device
To remove the medicament holder (B) from the main device (A), press the locking button (I) and carefully pull the medicament holder off of the main device.

Caution!

  1. To avoid damages to the device it is important to press the button before pulling the medicament holder.
  2. To avoid damages to the mesh membrane (P), leave the protective cap (C) on the medicament holder until a mouthpiece or an inhalation mask is inserted.

B. Filling the medicament holder
To fill the medicament holder, flap the cover (J) of the holder upwards. To do so, you have to flap the locking (K) upwards first. Now you can fill the holder with the desired liquid. Please ensure that you fill min. 0.5ml and max. 8ml. After filling, close and lock the cover by flapping the locking downwards until it clicks into place.

Caution!

  1. To avoid the leakage of the medicament holder, ensure that the fastening of the cover has clicked correctly into place.
  2. Never fill the medicament holder when it is attached to the main device.

C. Attaching the medicament holder to the main device
Before reconnecting the medicament holder with the main device, check that the contact pins (L) of the main device and the medicament holder are clean and dry. Now carefully place the holder onto the device and push it back until it clicks into place. You must hear a “click”.

Caution!
To avoid malfunctions and damages, ensure that the medicament holder is correctly clicked into place.
Caution!
Please keep the contact pins (L) of the main device and the medicament holder clean. Otherwise, the device cannot work properly.
Caution!
Keep the small part away from children as they may inhale or swallow it.
D. Attaching the mouthpiece or an inhalation mask
First of all, remove the protective cap (C) from the medicament holder and attach either the mouthpiece (D) or an inhalation mask (E).
Note!
Under normal conditions, the lifetime of the mouthpiece is approx. 2 years (when using the device three times per day or 30 minutes per day).

E. Switching on the device
To switch on the inhaler, briefly press the Start/Stop button (F) once; the operating mode LED (G) lights up green. When there is no liquid in the medicament holder, the operating mode LED lights up green briefly and the device switches off automatically. After switching on, the device starts the nebulization for approx. 1 second, pauses for approx. 1/2 second and then starts the continuous operation.

Note:

  1. You can carry out a functional test of the device by filling the medicament holder with a 0.9% sodium chloride (NaCl) solution and starting the device.
  2. The device cannot be operated with purified water. If there is only purified water in the medicament holder, the device cannot be switched on.

Caution!

  1. If you hold down the Start/Stop button when switching on the device, the device automatically switches into the cleaning mode and the operating mode LED lights up blue. The cleaning mode must not be used for inhaling.
  2. When the medicament holder is correctly filled with a medicament or a saline solution and when a high-frequency sound can be heard, carefully shake the inhaler and the noise will disappear.

F. Inhaling
To inhale, firmly hold the device in your hand and ensure that it is slightly tilted forward so that there is always enough inhalation solution at the mesh membrane.
Caution!
Please do not touch the opening in the cover of the medicament holder as this could cause liquid losses or accumulations of inhalants in the area of the mesh membrane.

Note:

  1. If no inhalation solution touches the mesh membrane, the device can only nebulize for further 10 seconds (the time varies depending on the inhalation solution used) before it switches off.
  2. The device must not be shaken vigorously, otherwise, it would switch off automatically.

Caution!

  1. If the device does not switch off automatically when the content of the medicament holder is used up or foams up, immediately switch it off, otherwise the mesh membrane could be damaged.
  2.  Ensure that children do not use the device unsupervised. Now bring the inhaler to your mouth and put your lips tightly around the mouthpiece. When using an inhalation mask, place the mask over your nose and mouth.

Inhaling correctly

  • To allow the particles to distribute as far as possible in the respiratory tracts, the right breathing technique is important. To ensure that the particles reach the respiratory tracts and the lungs, breathe in slowly and deeply, hold your breath briefly (5-10 seconds), and then breathe out quickly.
  • The use of inhalers for the treatment of respiratory diseases shall be subject to consultation with your physician. They will recommend the selection, dosage, and application of medicaments for inhalation therapy.
  • Certain medicaments are subject to prescription by a physician.
  • Only use the medicaments according to the instructions given by your physician and ask them for the inhalation duration and amount that is appropriate for you!
  • If the specified quantity of the medicament is lower than 2ml, only increase this quantity with an isotonic saline solution to at least 4ml. A dilution of viscous medicaments is necessary as well. Please observe the instructions of your physician.

Caution!
Ethereal medicinal plant oils, cough syrups, gargle solutions, drops for embrocation, or steam baths are generally unsuitable for inhalation with inhalers. These additives are often vicious and may adversely affect the proper function of the device and thus the effectiveness of the application. In the event of a hypersensitivity of the bronchial system, medicaments with ethereal oils may possibly trigger acute bronchospasm (a sudden spasmodic construction of the bronchial tubes with difficulty in breathing). Please contact your doctor or pharmacist!
G. Switching off the device
To switch off the device, briefly presses the Start/Stop button; the inhaler switches off and the operating mode LED goes out. When the content of the medicament holder is used up, a short high-frequency signal sounds and the device automatically switches off.
Note:
If you use a power adapter (not supplied with the product, can only be purchased as an accessory), you have to remove it from the device after having switched it off.
H. Using a power adapter
If you use a power adapter, insert the DC connector of the adapter into the power supply connection socket (Q) first and then the power adapter into the socket.

Note:

  1. Only use power adapters that are approved for the Promed INH-2.1 (Fuhua, UE05WCP030100SPC).
  2. To avoid possible damages, you have to disconnect the power adapter from the device after use.
  3. The power supply unit can easily heat up. This does not indicate a malfunction. The device can be used without problems.

Troubleshooting

Error/ error display Cause Corrective action

Extremely low
nebulization| The medicament holder is not completely connected.| Connect the medicament holder correctly and restart the device.
There has been no contact for more than 10 seconds
between the inhalation solution and the mesh membrane.| Slightly tilt the inhaler in order to establish a contact between the inhalation solution and the mesh membrane.
The mesh membrane is blocked.| Clean the medicament holder. If it still doesn’t work after cleaning, replace the medicament holder by a new one.
Extremely low nebulisation| The electrodes at the medicament holder are dirty| Clean the electrodes and restart the device.
---|---|---
The electrodes at the main device and/or the medicament holder are discoloured.| Clean the electrodes and restart the device.
After switching on the operating mode LED flashes for one second and then
turns off immediately.| The medicament holder is not attached correctly.| Attach the medicament holder correctly and restart the device.
The medicament holder is empty.| Fill the medicament holder.
There has been no contact for more than 10 seconds between the inhalation solution and the mesh membrane.| Slightly tilt the inhaler in order to establish a contact between the inhalation solution and the mesh membrane.
| The electrodes at the main device and/or the medicament holder are discoloured.| Clean the electrodes and restart the device.
The operating mode LED does not light up and the device
does not start.| The batteries are inserted with wrong polarity.| Insert the batteries with the right polarity.
The batteries are empty.| Replace the old batteries by new ones.
The power adapter is wrongly connected.| Connect the power adapter correctly.
The operating mode LED lights up and the device does
not start.| The battery status LED lights up and shows that the batteries are empty.| Replace the old batteries by new ones.
The mesh membrane is ripped.| Replace the medicament holder by a new one.
The electrodes at the medicament holder are dirty.| Clean the electrodes and restart the device.
| The electrodes at the main device and/or the medicament holder are discoloured.| Clean the electrodes and restart the device.
The mesh membrane is dirty.| Clean the mesh membrane. If it still does not work after cleaning,
replace the medicament holder by a new one.
The device switches off during operation.| The medicament holder is not attached correctly.| Attach the medicament holder correctly and restart the device.
---|---|---
The electrodes at the medicament holder are dirty.| Clean the electrodes and restart the device.
The power adapter has no proper contact to the device.| Connect the power adapter correctly.
| The medicament holder is empty.| Fill the medicament holder.
There has been no contact for more than 10 seconds
between the inhalation solution and the mesh membrane.| Slightly tilt the inhaler in order to establish a contact between
the inhalation solution and the mesh membrane.
The device was shaken vigorously during operation.| Calmly and firmly hold the device during operation in your hand.
The medicament holder is defective.| Replace the medicament holder by a new one.
The device
does not switch off automatically
even though the medicament
the holder is empty.| The inhalation solution used strongly foamed up.| Clean the medicament holder and restart the device.
The electrodes at the medicament holder are dirty.| Clean the electrodes and restart the device.
The electrodes at the main device and/or the medicament holder are discolored.| Clean the electrodes and restart the device.
| The medicament holder is defective.| Replace the medicament holder with a new one.
The medicament holder leaks.| The medicament holder is defective.| Replace the medicament holder with a new one.
The sealing of the medicament holder is defective.
The inhalation with. the mask takes longer| This has technical reasons.
Through the mask openings,
you inhale less inhalant per breath than via the mouthpiece. The inhalant is mixed with ambient air through the holes.|

If the interference cannot be remedied, please contact the manufacturer before trying to repair the device on your own.

CARE / MAINTENANCE / STORAGE

General:

  • Clean the device with a soft dry cloth.
  • Do not use abrasives or volatile cleaning agents.
  • Switch off the device when it is not in use.
  • Before storing the Promed INH-2.1 for a longer period, remove the batteries from the battery compartment. Leaking batteries may damage the device.
  • Store the device and its accessories in the supplied storage bag in a cool, dry place. Please ensure that neither the mouthpiece nor an inhalation mask is attached and that the protective mask is always on the medicament holder.
  • Do not expose the device to direct sunlight and protect it against dirt and moisture.
  • For inspection and recalibration, the device does not have to be sent to the dealer or the manufacturer.
  • If you detect other problems, please contact your dealer who sends in the device, if necessary. Never try to correct an error on your own.

Note:
The device, particularly the medicament holder, must be cleaned with distilled water after each use.
Cleaning:
A. Removing inhalation solution residues.
Remove the medicament holder from the main device and empty the holder. Fill the holder with a small amount of distilled water and re-attach it to the main device. Now switch on the device in the cleaning mode by pressing and holding the Start/Stop button (F) until the operating mode LED (G) lights up blue. Switch off the device after 2 minutes and empty the medicament holder as described previously.
B. Cleaning the mesh membrane
To clean the mesh membrane, proceed the same way as for the removal of inhalation solution residues. As the cleaning agent, you can use a mixture of three parts of distilled water and one part of bright vinegar.
C. Cleaning the attached parts
The attached parts (medicament holder, protective cap, mouthpiece and inhalation mask) are then put into distilled water for 15 minutes. Afterwards, all parts are put onto a soft and clean cloth and air-dried.

D. Cleaning the main device
The main device is carefully wiped with a soft cloth. The contact pins can be carefully cleaned using a cotton swab. Please ensure that the silicone seals are not damaged or removed.

CAUTION!

  1. If the device makes a high-frequency sound and the distilled water is used up, release the START/STOP button in order to switch off the device, otherwise the mesh membrane could be damaged.
  2. Please remove the remaining medicament residues after each use, otherwise, the mesh membrane could be damaged.
  3. Do not dry the device and the attached parts using clothes made of cotton or other materials, otherwise, dust or cloth fibres may remain on the mesh membrane and thus cause malfunctions.
  4. Ensure that no foreign objects (e.g. cotton swabs) come into contact with the mesh membrane. Otherwise, this may cause malfunctions.
  5. Do not clean the nebuliser using a volatile liquid, such as petrol or thinner.
  6. Ensure that the silicone seals are not damaged or removed, otherwise, the contact pins may be detached.

DISPOSAL

Power tools, accessories, and packaging should be recycled in an environmentally suitable manner.
Only for EU countries:
Do not throw power tools in with the domestic waste! In accordance with the European Directive 2012/19/EU on waste electrical and electronic equipment and its implementation into national law, nonfunctioning power tools must be collected separately and recycled in an environmentally suitable manner. This symbol indicates that disposal of this product in domestic waste is not permitted within the EU. Waste devices contain valuable recyclable material that should be recycled. Recycling also prevents uncontrolled waste disposal from damaging the environment and human health. Therefore, please dispose of all waste devices using the appropriate collection systems or send the device to the place of purchase for disposal. The place of purchase will then recycle the device.

Rechargeable batteries/batteries:
Do not throw your rechargeable batteries/batteries in the domestic waste, in fire, or in water. Rechargeable batteries/batteries should be collected, recycled, or disposed of in an
environmentally friendly manner.
Only for EU countries:
According to the directive 91/157/EEC, defect or used rechargeable batteries/batteries must be recycled. Waste rechargeable batteries/batteries can be directly handed to: Promed GmbH, Lindenweg 11, D-82490 Farchant.

WARRANTY

This product was produced with the utmost care and was thoroughly tested before it left the factory. Therefore, we provide a warranty period of 36 months from the date of purchase for this product. Promed products conform to their description and the relevant specifications; it is your responsibility to ensure that the product which you have purchased is designed for your intended use.

  • In the event of material defects and/or manufacturing errors that appear during proper use and are detected during the warranty period, we will replace all defective parts of the product free of charge within the warranty period, including the labour costs for warranty repairs.
  • The warranty does not cover:
  • Normal wear on the product
  • Defects that were caused during transportation or storage of the product
  • Defects or damage which were caused through improper use or inadequate maintenance
  • Damage resulting from disregarding the notes in the operating manual
  • Damage resulting from modifications to the product which were not carried out by Promed.
  • Damage caused by sharp objects or as a result of torsion, compression, being dropped, an abnormal impact or other actions which are beyond Promed’s reasonable control. • Parts that are subject to wear (e.g. moving parts such as ball bearings, etc., fasteners, etc.) are generally excluded from the warranty.
  • A claim under the warranty is not enforceable if:
  • the product is not sent back in its original packaging or inadequately secure packaging;
  • it has been modified or repaired by a person or company other than Promed or one of Promed’s authorised dealers;
  • the product has been repaired using parts that are not approved by Promed;
  • the serial number / LOT number of the product has been removed, deleted, changed or made illegible.
  • For reasons of hygiene, any products which have been exposed to direct contact with a body or with bodily fluids (e.g. blood) must be packaged in an additional plastic bag before they are sent back. In this case, a specific note of this situation must be made in the package or in the accompanying documents.
  • For components or products which are replaced during the warranty period, a warranty is only provided for the remainder of the original warranty period; provided that the product or part replacement was carried out by Promed or one of Promed’s authorised dealers.
  • The warranty period begins on the day of purchase. Claims under the warranty must be established within the warranty period. Complaints arising after the expiry of the warranty period cannot be considered.
  • Under these warranty conditions, the warranty shall only apply if the date of purchase can be proven by means of a sales receipt or similar.
  • We reserve the right to make technical and visual changes as well as changes to the features.
  • This warranty is only valid and enforceable in the country in which it was purchased by the original buyer, provided that it was Promed’s intention that the product should be offered for sale in this country. This warranty is also enforceable in any country within the European Economic Area in which Promed has an authorised importer or sales partner. Depending on each country, specific and differing warranties and guarantees may be applicable owing to the particularly applicable legislation. These legal provisions are neither excluded nor limited by these warranty conditions. To the extent permissible under national law, the warranty period shall not be extended, renewed or otherwise affected by any subsequent resale, repair or replacement of the product.
  • The provisions of the UN Convention on Contracts for the International Sale of Goods shall not apply.
  • Our warranty conditions do not affect the seller’s legal warranty obligation.
  • To the fullest extent possible under the applicable mandatory legislation, these warranty conditions constitute your sole and exclusive legal remedy and shall apply in place of any other express or implied warranty conditions. Promed is not liable for any unusual, incidental, punitive or consequential damages including, but not limited to loss of profits, loss of use, loss of revenue, costs of replacement equipment or facilities, third party insurance claims, and damage to property which are the result of the purchase or use of the product or occur owing to a breach of warranty, a breach of contract, negligence, product defects or any other legal or statutory circumstances, even though Promed was aware of the possibility of such damages. Promed is not liable for any delay in warranty claims.
  • Promed cannot be held liable for any possible translation errors.

The following information is essential for smooth processing:

  1. Original proof of purchase/receipt or dealer’s stamp with the date of purchase
  2. Defect discovered
  3. Product designation / type / serial/batch number

882196210049·Promed GmbH
· Lindenweg 11 · D82490 Farchant
info@promedde
· www. promedde·8821962121049

References

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