GRANDSTREAM GXP1600 Series Basic IP Phone User Guide
- June 5, 2024
- GRANDSTREAM
Table of Contents
GRANDSTREAM GXP1600 Series Basic IP Phone
Connecting your new
handset
When your phone arrives, please make sure that everything listed below is included.
| GXP 1600 phone | In the box |
|---|---|
| Base unit | |
| Receiver | |
| Curly Cord | |
| Power Adaptor | |
| Ethernet Cable | |
| Base Stand | |
| Grandstream Quick Start Guide |
If anything is missing, email
customerservices@vivivoip.co.uk who will
look into this..
Firstly, insert the stand into the highlighted slots on the back of the phone.
You can have the stand two different ways. Either slide the hooks into the
slots highlighted in red, or for a more upright position, insert them in the
slots highlighted in blue. Once you’ve inserted the stand, slide it up to lock
it in place.
Now you need to connect the Ethernet cable from your Router/Switch to the LAN port on the back of the phone, highlighted in red below. If you are limited on network ports, and need a con-nection for your computer, then you connect an ethernet cable from the PC port of the phone to your PC. The phone will then pass it’s connection through to your computer.
Next, connect the receiver to the red highlighted handset port. If you are connecting a headset then use the port highlighted blue. The receiver and headsets ports use the same connector, so make sure you use the correct ports otherwise they won’t work.
Once the receiver is connected you can power up your new handset. Insert the
power cable into the base unit and plug it in. The handset will power up and
show a loading screen on the display
Getting to know your new handset
Below is the keypad layout of your new Grandstream GXP1450. There are four
different ver-sions of this phone. Below is the layout of the GXP
1610/1615/1620/1625 and on the next page is the layout for the 1628 and 1630.
Page 9 will show you what each key does on the handset
The Grandstream GXP1610/1615/1620/1625 layout
The Grandstream GXP1628/1630 layout
Please note that the 1628 and 1630 only differ in the number of BLF keys they have. Go to page 20 to see how to set up the BLF keys on the phone.
| Key Button | What it does |
|---|---|
| 0 – 9, * & # | Standard phone keypad, You can use # to start a call after |
dialling a num- ber.
Line Keys| 2 Line keys with LED lights can be configured with your SIP
accounts
| Places the active call on hold
| Transfer an active call to another number/handset
| Press CONF to initiate a conference call
| Check your Voicemail (if message waiting indicator is flashing)
| Access the saved phone book
| Increase or decrease the volume on an active call either on a receiver/
speaker phone/headset, or the ring volume when not on a call
| If using a headset press this key to answer or hang up calls. This also
allows the user to toggle between using a headset and the speaker.
| Mute the active call
| Enable/Disable hands-free speaker
| Enable/Disable receiver mode – this mode can be used to dial
| When you are not in active call press on the Menu/OK button to access the menu.
Press the UP/DOWN key to scroll through the options. Press the LEFT key to go back to the previous menu
When phone is idle, you can use the Navigation keypad to access missed calls, dialled calls and answered calls:
Press the UP key to view missed calls Press Down to view Dialled calls Press RIGHT to view answered calls
| To enable/disable call recording during an active call – This feature is not
available with our service
|
Page/Intercom feature – This feature is not available with our service
What do the keypad buttons do
Handset, Speakerphone and Headset mode
The Grandstream GXP 16xx series has the ability to make/receive calls via
handset, speak-erphone or headset mode. When on a call, you can switch from
using the receiver to speaker phone by pressing the speaker button. If you are
using the speaker already, press the button again with the receiver off the
hook to switch back to using the receiver.
Sip Accounts and Lines
Your new Grandstream phone will have 2/3 active lines.
If you have a 1620/1625/1628 or 1630, you can press the relevant line key
before making a call to specify which line you would like to make the call
from.
If you have accounts on multiple lines, when an inbound call comes through the
line that is ringing will flash red. When you answer the call, the line will
then turn solid red. Any other lines will remain open for you to start another
call or begin a transfer.
The LCD display
Your new Grandstream phone has a few icons that you may want to familiarise yourself with, as well as a few menus that may help you if you need to redial or access other features.
| LCD Buttons | Definition |
|---|---|
| Date and Time | This will show the date and time when the phone is Idle |
| Name | On the left hand side you’ll the name of your extension/handset |
Network/Phone Status
| The network status will show if the handsets internet connection is down or has an issue. Missed calls will also show here.
Status Bar
| This will show the status of the phone. Look at LCD Icons table to identify
the issue with your handset
LCD Buttons| Definition
---|---
Soft keys when phone is Idle| The soft keys on the bottom will change if the
phone is on a call or idle, Some of the menus you will be able to choose from
include:
Forward All – This makes all calls that come to your handset be forwarded to another number or handset
Missed Call – If you get a missed call on your handset, this will show the details of the call and allow you to call back
NextSCR – This will display the IP address of the handset
Redial – the previously dialled number
Soft keys when on a call| Please note the soft keys are context sensitive and will change if you are on a call
Redial – the previously dialled number
Dial – Dials the number you’ve entered or selected.
Answer – Answers the inbound call when phone is ringing
Reject – If the phone is ringing, it will reject the call and send it to voicemail or other members of the call group.
End Call – Ends the active call
Transfer – Pressing the TRAN button and dial a number or exten- sion. Then press the key again to do a blind transfer.
On the next page are the LCD icons that may appear on your phone,
| LCD Icon | Definition |
|---|---|
DND – ‘Do Not Disturb’ is enabled and no calls will come to your handset
|
Call Forward – All calls that come to your handset be forwarded to another number or handset
| Handset Status – If you answer a call with the handset, this icon will
show on the right hand side of the screen. If the phone is idle this icon will
show if the receiver is off the hook
| Headset Status – If you answer a call with a headset, this icon will
show on the right hand side of the screen. If the phone is idle this icon will
show if the headset is off the hook
| Network Status – If your phone is connected to your network, this icon will be solid. If it’s hollow, there is a problem with your network, which could include your internet connection being down, or the phone not being connected to the router.
|
Speaker Status – If you dial a number and press the speaker, this icon will show on the right hand side.
|
Missed Call – You’ve had a missed call. Press the soft key to see who called you.
|
Mute – if you press the mute button on the phone, the mute icon will show. This will only work when you are on a call.
Turn over the page to see how to make calls with your new handset.
How to make calls with your new handset
To dial from your new handset
First, pick up the receiver by taking off the hook.
If you are using a headset then please press the headset icon or if you want
to use the speaker then press the speak-er button.
Once the receiver/headset/speaker is picked up the first line will go active –
If you need to dial from the second VOIP account then press the second line
button below
Dial the number and then press the send key or dial key to start the call
.
To redial a number
First pick up the receiver
Press the redial softkey and the number or extension you last dialled will start to ring.
To call a number from call history
To view your call history please press the Menu/OK button
Scroll to Call History using the arrow keys. Then go to either ‘Received calls’, ‘Missed Calls’ or ‘Dialled Calls’ using the arrow keys. You can scroll through this list and press OK to select one of the call records. Press OK again to redial that number
Calling from the phone book
To call a number from the phone book you need to access it one of three ways
- Press the phone book button
- Press the menu/OK button highlighted in red and scroll down to “Phone book”. Then press the menu button again
- Once you have accessed the phone book, scroll up or down to find the number you are looking for. Press the OK button to select the number, then press OK again to call the selected number.
How to answer calls with your new handset
When a call comes in to your phone
The LCD display will display the number or
extension on the screen, To answer a call you need to take handset off the
hook to answer the caller
Or you can answer calls by pressing the speaker button and then the line button to answer a call
Multiple Incoming Calls
If you are already on a call and another call
comes through, then your phone will play a beeping tone to inform you that you
have a call waiting. Press the flashing line key to switch to and answer the
new call. The original call you were on will now be placed on hold. You can
press the first line key to swap back to the original call.
Putting the phone on DND mode
To enable DND (do not disturb) mode, follow these steps;
Press the menu/OK button highlighted in red and then using the arrow keys, go
to Preference and select “Do Not Disturb”. Press the OK button to either
enable or disable DND mode.
If the DND feature is enabled then you will see this icon on your screen and any calls that come to you won’t ring, and instead be sent to your voicemail or other extensions in the call group.
Phone function during a call
Call Waiting / Call Hold
Hold – To put the active caller on hold you would need to press the HOLD key highlighted in blue to put the line on hold
Resume – When you put somebody on hold the line key will flash green,
when you are ready to resume the call press the flashing line key to resume
the call.
Multiple Calls – If another call comes in the second line key highlighted
in red will flash green, If you click on that second line it will put line one
active caller on hold and you will be able to talk to second line caller
To resume the line 1 caller press on Line Key one that is flashing on the
phone to resume the call.
How to mute the microphone
To mute the microphone during the active call you need to press the Mute key
which the button is highlighted in orange.
When you press that the caller will not hear you from the microphone to unmute
press the button again
This will not put the caller on hold and only would mute the caller please see
Call Waiting/Call Hold to see how to hold the active caller during a call.
To transfer a caller
Blind – To transfer the caller to another extension without speaking to
the other person press the Transfer Key high-lighted in blue and then press
the Transfer Key again to send the caller to that destination
Attend To transfer the caller to another extension or number and speak to
the other person first before transferring the caller you need to press the
active line key to put the call on hold. Click on the second Line key which is
not in use and dial the extension/number and wait for the person to speak to
you.
If they are happy to be passed through then press the Transfer Key and then
the line key that is on hold to transfer the call.
How to setup BLF on your phone
Only for 1628/1630
To setup the Busy Lights on your phone, go to the VIVI por-tal and select Speed Dial
Choose the extension you would like to set up the busy lights for
Here you can add a name and number. Click in the number box to see a list of your extensions to choose from. You can also enter an external number here to use as a speed dial. Click save when you’re done.
You then need to reboot the phone. Once this is done, the busy lights should appear.
The Phone menu system
Below is a guide to the phone’s menu. You can access this by pressing the Menu
key on the phone.
The Phone menu system – Keypad Configuration Menu
| Item | Description |
|---|---|
| Call History | Displays all dialled, answered, missed, and forwarded |
calls
Status| Show information on the phone’s network connection, account
status, and hardware information.
Network Status – Shows the IP address information like DHCP/Static IP/ PPOE, IPv4 and IPv6 addresses, subnet mask, gateway and DNS Server.
Account Status – The account registration status
System Status –
Hardware Menu – Hardware version and P/N number
Software Version Menu – MAC-address, and other software versions. IP Geographic information Menu – City, Language and time-zone
Phone book| Displays the phone book
Messages| Instant messages on the phone (this feature is unavailable
with our service)
Preference| Press the Menu/OK button to access the sub menu for
Preference:
Do Not Disturb – DND can be turned on or off. See page 15 to see how to enable this feature
Ringtone – Choose different ringtones
Ring Volume – Use the left or right arrow keys to change the ring volume.
LCD Contrast – Use the left or right arrow keys to increase or decrease the LCD contrast
LCD Brightness – Use the left or right arrow keys to increase or decrease the LCD brightness
Display Language – You can choose English, Simplified Chinese, Traditional Chinese, Korean, Japanese, Italian, Spanish, French, German, Portuguese, Russian, Croatian, Hungarian, Polish, Slovenian which are built in the Phone.
Date and Time – Here you can change the time that is displayed on the hand- set
Security – Configure the type of access available for the phone
Headset Type – Select Normal or Plantronics EHS headset type.
Star Key Lock – Enable the keypad lock feature and configure a keypad lock password
| Item | Description |
|---|---|
| Direct IP Call | Dials IP addresses for direct IP calls (this feature is |
unavailable with our ser-
vice)
SIP| Change your SIP Account settings for the registered account.
Call Features| Configures various feature such as call forwarding
Network| Change network settings. Recommended for advanced users only.
Upgrade| Firmware and Auto Provisioning server addresses are here.
Factory Functions| Audio Loop-back – This will repeat anything you
say back to you. You can use this to test your audio quality, but we recommend
dialling 121 to use our ser- vice to do this, which can also check your
connection to us.
Diagnostic Mode – ALL LEDs will light up. You can press any key on the key- pad to display the button name on the screen. Lift and put back the receiver to make sure the phone responds to this. Press the Menu/OK to exit this mode
Keypad Diagnostic Mode – Press all keys to see if the phone responds. Once this is done, lift the receiver from the hook to exit this mode
Factory Reset| Type in the physical/MAC address on the back of the handset and then press Menu/OK to reset the phone back to factory default settings. DO NOT USE this unless you want the handset to return to factory settings, with no account
loaded.
Reboot| Select this to reboot the device
Exit| Closes the menu
Please note – to return to the main menu, please press the left arrow key.
To Access the Web configuration
You can access the web configuration UI of your handset by typing it’s IP
address into the URL bar of a web browser. The login details for the handset
will be sent to you by our team. Contact the support team if you need access,
and we’ll arrange this for you.
If you are unsure what you need to do then you can arrange a remote session
with our support team who can investigate any issues and change settings as
needed..
Faulty Handset or replacement parts
If your handset develops a fault then we will need to do a remote session with
you to see what the issue is. You may be asked to move the handset to another
ethernet port or swap some parts with another phone that is working to see if
the issue persists. You’ll also need to reboot the handset, and possibly any
networking equipment such as your router or network switches. If the handset
is faulty we will email you instructions on where to return the handset..
If your phone needs a replacement part like a PSU, Receiver or Curly Cord etc,
then please get in touch with the customer service team or our support team
who will place an order for you after some testing. You may be charged for the
part.
If you are experiencing any issues on the next page we have given you some
helpful tips on how to resolve some issues you may be facing
Faults and Solutions
| Issue you are facing | Solution |
|---|---|
| Receiver is not picking up any sound | First, check if the phone cable is |
in the Handset port and not the Headset port (page 4)
Then, dial 121 to do an echo test. While on the call, press the volume key and make sure the volume hasn’t been turned down.
Check if the speaker phone is working.
The receiver or curly cord may be faulty. If possibly, swap these with any others you have to confirm if it is the receiver/ curly cord.
Phone is not ringing| You may have DND on the handset. If you do, you’ll see an icon on the LCD display. See Page 15 – ‘Putting the phone on
DND mode’
Phone says Network Down| If the phone LCD display says Network Down or the network status is hollow then it means that your IT network may be experiencing issues. First, check if your computer and other devices have a working internet connection and can load up web pages.
If you do have an internet connection, you may need to reboot your router or any network switches that you have. If this doesn’t help, contact the support team.
If you have no internet connection on any device, you may need to contact your ISP or building manager.
Busy Lights are not green| Only other extensions can show as green. If you enter a num- ber as a speed dial, the key will not light up.
If you have rebooted the handset and the Busy Lights have not come back on please make sure you have typed in the correct extension number for the busy light and try again
I have changed my name on the phone and it is not showing up| Login to the portal and go to ‘Change Handset Name’ to check if the correct name is listed. If it isn’t, change the name and click save.
If it is correct here, then go to System Editor > Extensions, and change the name from here. Click on save and apply. Now reboot your handset to update the name
---|---
Time and Date are not in UK format| Open the menu and go to Preference >
‘Date and Time’ > Time Zone. Choose GMT London, or the location you are based
from, and press OK to set the time zone.
To change the Date format, go to Preference > Date and Time > Date Display Format and choose the format you prefer.
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