Tenda W15E AC1200 Wireless Hotspot Router Installation Guide

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Quick Installation Guide
Wireless Hotspot Router
Applicable models: W15E, W18E, W20E

This guide takes W15E for illustration unless otherwise specified. The contained images and UI screenshots are subject to the actual products.

Package contents

• Wireless Hotspot Router x 1
• Power adapter x
• Quick installation guide x

If any item is missing or damaged, please keep the original package and contact the local reseller or distributor immediately. For product or function details, please go to www.tendacn.com to download the user guide.

Connecting your router

1. Connect the included power adapter to the Power jack of the router to power it on.
2. Use an Ethernet cable to connect an Ethernet jack or a LAN port of your Modem to the WAN port of the router.
3. Either connect your computer to a LAN port of the router or connect your WiFi-enabled device, such as a smartphone, to the wireless network of the router.

*The default SSID is labeled on the bottom of the router. By default, it has no WiFi password.

Configuring your router

Tips:
– You can perform a quick setup either using a tethered computer or a smartphone. The configuration process is the same.
– If a smartphone is used, disable its Mobile Data function.
Step 1: Start a web browser either on the computer tethered to the router, or on the smartphone connected to the wireless network of the router, and access tendawifi.com.
Step 2: Click Start, the system automatically detects your internet connection type.

Step 3: After detection is completed, just follow the on-screen instructions to set up your router.
PPPoE is used for illustrating here. Enter the PPPoE Username and PPPoE Password provided by your ISP, and click Next.

Step 4: Customize the SSID (WiFi name) and WiFi password as needed. By default, the WiFi password is set as the Login Password, you can deselect the checkbox and customize them separately. Step 5: Click Next.
Tips: A WiFi password is used for connecting your wireless network. while Login Password is used for logging into the web UI of the router.

Done.
To access the internet with:
– Wireless clients: Connect your wireless clients to the SSID with the WiFi password you set.
– Wired clients: Connect the wired clients to the LAN ports of the router.

LED indicators, ports, and button

After startup, it indicates that the system is faulty.
Blinking| The system is working properly.
Activity| Solid on| No data is being transmitted over the corresponding port.
Blinking| Data is being transmitted over the corresponding port.
Off| The corresponding port is disconnected. or connected abnormally.
Port/Button| Description
---|---
Power| Power jack
Use the included power adapter to supply power to the router.
Reset| Reset button.
With the SYS LED indicator blinking. hold down the Reset button using a paper clip for about 8 seconds, then release. The router is reset to the factory settings successfully when all LED indicators light up. ( Reset Instructions )
WAN| Internet port.
Used to connect the router to the internet.
WAN/LAN| By default, they are LAN ports.

You can log in to the web UI of the router to change them to WAN ports as needed.

LAN| Used to connect to wired devices, such as computers, switches, or access points.

FAQ

01: I cannot log in to the web UI of the router with tendawifi.com. What should I do?
Al: Try the following solutions:

• Start a web browser, and enter tendawifi.com or 192168.01 in the address bar (not the searching bar).
• For configuration using a smartphone, ensure that: (1)Your smartphone has connected to the wireless network of the router. (2)Its Mobile Data function is disabled.
• For configuration using a tethered computer, ensure that your computer has securely connected to the LAN port of the router, and the corresponding activity LED indicator lights up.
• Reset the router.

02: My computer or smartphone cannot access the internet after configuration. What should I do?
A2: Try the following solutions:

• Log in to the web UI of the router, and check if the router is connected to the internet properly. If not, navigate to the Internet Settings page, and follow the on-screen instructions to solve it.
• If the wireless network is inaccessible: (1)Check if your wireless clients have been connected to the correct SSID. (2)If they have been connected to the correct SSID. but still cannot access the Internet. forget this WiFi network. then try reconnecting to it.
• If the computer tethered to the router cannot access the internet. ensure that the computer is set to Obtain an IP address automatically and Obtain DNS server address automatically.
• Log in to the web UI of the router, and check if your clients are added to the blacklist. If yes, unblock them. – If the problem persists, consult your ISP

Q3: Why cannot my wireless clients scan the wireless signals of the router?
A3: Check if the WiFi LED indicator of the router lights up. If not, connect your computer to a LAN port of the router using an Ethernet cable, log in to its web UI, choose Wireless > Wireless Settings. and try the following solutions:

• Check if the wireless network of the router is enabled. If not. enable it and click Save. Then rescan using your smartphone.
• If the wireless network is already enabled, click Expand. and check if the Hide SSID is enabled. If yes, disable it, and click Save. Then rescan using your smartphone.
• By default, the 2.4 GHz and 5 GHz SSIDs of the router are unified. To customize the 5 GHz wireless network of the router separately, disable the Unify 2.4&5 GHz SSID, and the 5 GHz configuration part appears
• Only 5 GHz-compliant wireless clients can scan the 5 GHz SSID.

CE Mark Warning
This is a Class B product. In a domestic environment, this product may cause radio interference. in which case the user may be required to take adequate measures.
Operations in the 5.15-5.25GHz band are restricted to indoor use only.
This equipment should be installed and operated with a minimum distance 20cm between the device and your body
NOTE: (1) The manufacturer is not responsible for any radio or TV interference caused by unauthorized modifications to this equipment. (2) To avoid unnecessary radiation interference, it is recommended to use a shielded RJ45 cable. —for PLUGGABLE EQUIPMENT, the socket-outlet shall be installed near the equipment and shall be easily accessible.

Declaration of Conformity
Hereby, SHENZHEN TENDA TECHNOLOGY CO., LTD. declares that the radio equipment type W15E is in compliance with Directive 2014/53/EU. The full text of the EU declaration of conformity is available at the following Internet address: http://www.tendacn.com/en/service/page/ce.html
Operating Frequency: 2412-2472MHz; 5150-5250MHz
EIRP Power (Max.): 19.9dBm (2.4GHz): 22.8dBm (5GHz)
Software Version: V15.11.0.X

Caution:
Adapter Model: BN052-A09009E/BN052-A09009B
Manufacturer: SHENZHEN HEWEISHUN NETWORK TECHNOLOGY CO LTD.
Input: 100-240V AC: 0.3A: 50/60Hz
Output: 9V DC: 1A
: DC Voltage

Declaration of Conformity
Hereby, SHENZHEN TENDA TECHNOLOGY CO., LTD. declares that the radio equipment type WPM is in compliance with Directive 2014/53/EU. The full text of the EU declaration of conformity is available at the following internet address: http://www.tendacn.com/en/service/page/ce.html
Operating Frequency: 2412-2472MHz; 5150-5250MHz
EIRP Power (Max.): 19.9dBm (2.4GHz); 22.8dBm (5GHz)
Software Version: V15.11.0.X

Caution. Adapter Model: BNO36-Al2012E/ BNO36-Al2012B
Manufacture: SHENZHEN HEWEISHUN NETWORK TECHNOLOGY CO., LTD.
Input: 100-240V AC; 0.4A; 50/60Hz
Output: 12V DC, 1A
: DC Voltage

Declaration of Conformity
Hereby, SHENZHEN TENDA TECHNOLOGY CO., LTD. declares that the radio equipment type W20E is In compliance with Directive 2014/53/EU. The full text of the EU declaration of conformity is available at the following internet address: http://www.tendacn.com/en/service/page/ce.html
Operating Frequency: 2412-2472MHz: 5150-5250MHz
EIRP Power (Max.): 19.9dBm (2.4GHZ): 22.8dBm (5GHZ)
Software Version: V15.11.0.X

Caution:
Adapter Model: BNO37-A18012E/BN052-A18012B
Manufacturer: SHENZHEN HEWEISHUN NETWORK TECHNOLOGY CO., LTD.
Input: 100-240V AC; 0.6A: 50/60Hz
Output: 12V DC: 1.5A
: DC Voltage

RECYCLING
This product bears the selective sorting symbol for waste electrical and electronic equipment (WEEE). This means that this product must be handled pursuant to European directive 2012/19/EU in order to be recycled or dismantled to minimize its impact on the environment.
The user has the choice to give his product to a competent recycling organization or to the retailer when he buys new electrical or electronic equipment.

FCC Statement
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help. The device is for indoor usage only.

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

Radiation Exposure Statement
This device complies with FCC radiation exposure limits set forth for an uncontrolled environment and it also complies with Part 15 of the FCC RF Rules.
This equipment should be installed and operated with a minimum distance of 20cm between the device and your body.
Caution: Any changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate this equipment.
This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.
NOTE: (1) The manufacturer is not responsible for any radio or TV interference caused by unauthorized modifications to this equipment. (2) To avoid unnecessary radiation interference, it is recommended to use a shielded RJ45 cable.
Operating Frequency: 2412-2462MHz: 5150-5250MHz: 5725-5850MHz

Copyright
© 2019 Shenzhen Tenda Technology Co.. Ltd.
All rights reserved. Tenda is a registered trademark legally held by Shenzhen Tenda Technology Co, Ltd. Other brand and product names mentioned herein are trademarks or registered trademarks of their respective holders. Specifications are subject to change without notice.

Technical Support
Shenzhen Tenda Technology Co.. Ltd.
6-8 Floor, Tower E3. No. 1001. Zhongshanyuan Road, Nanshan District, Shenzhen, China. 518052

USA hotline: 1-800-570-5892
Canada hotline: 1-888-998-8966
HongKong Hotline: 00852-81931998
Website: http://www.tendacn.com
E-mail: support@tenda.com.cn

Operating Temperature: 0 – 40 t
Operating Humidity: (10% – 90%) RH, non-condensing
For EU/EFTA, this product can be used in the following countries:

| BE| BG| CZ| DK| DE| EE| IL| EL| ES| FR| HR| IT| CY| LW
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---
IT| LU| HU| MT| NL| AT| PL| PT| RO| SI| SK| FI| SE| UK

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