RONGTA ACE H1 80MM Thermal Receipt Printer User Manual

RONGTA ACE H1 80MM Thermal Receipt Printer

Product Introduction

Thank you for purchasing the ACE H1 thermal receipt printer produced by our company.This thermal receipt printer provides you with safe, reliable and efficient printing quality at a reasonable economic price. At the same time, ACE H1 is widely used in supermarkets, hospitals, restaurants, banks, gas stations, road and bridge toll collection and other fields due to its super functions and easy operation.

Safety Warnings
A\ Warning: Do not touch the paper cutting knife or paper-tearing knife of the printer.
A\ Warning: The print head is a heating component. Do not touch the print head and its surrounding components when the printer is still warm in temperature.

Main Features

• High printing quality
• Low noise
• Support cashbox drive
• The attractive appearance
• Reasonable structure, simple use and maintenance
• Built-in data buffer that receives print data when printing Two paper out methods, front paper out and upper paper out
• Support NFC fast connection
• Support USB port, WIFI, Ethernet port and cashbox interface
• (subject to actual model interface)
• The characters can be enlarged, bolded, underlined. And it can adjust the line spacing and the left-right spacing for printing.
• Supports bitmap downloading and graphic printing with different densities Realize high-speed printing equivalent to calling built-in and cartridge font in the mode of driver printing (dot map)
• Low power consumption and low operation cost (color tape and ink cartridge are not required)
• It is compatible with ESC/POS print instruction set

Safety Instructions

Before operating and using the printer, please carefully read the following items and strictly observe the use rules.
O Please install the printer on a stable surface to avoid printer suffered from any

Appearance and Components

Application Field

• Cashier system of places of entertainment
• Cashier system of retail monopoly
• Catering cashier system
• Wireless Bluetooth printing cashier system
• Postal logistics receipt printing system
• Hotel receipt printing system

Technical Parameters

**Printing Parameters

Printer Indicators
Printer Interfaces**

Installation and Operation of Printer

Printer Unpacking
Before use, make sure the accessories are included in the package(the following picture is an example). If any thing is missing, contact the supplier or manufacturer . The specific accessories may not be included depending on the printer model.

Connecting the Printer

1. Make sure that both the printer and the PC host are turned off, plug the matching data communication cable into the printer’s data interface, and plug the other end into the serial port/parallel port /USB/ network port of PC host.
2. If equipped with an electrically openable cashbox, insert the RJ-11 connector on the cash box into the cash box interface of the printer (the specifications of the cashbox must conform to the printer cashbox drive specifications).
3. Connect to the special power adapter of the printer.
4. Use the special power adapter for the printer.
5. The connection diagram is as follows:

Attention:

1. First plug the power plug DC24V of the printer, then switch on the AC220V power supply, and then turn on the power switch. Do not reverse the sequence, otherwise the machine will be damaged.
2. Using an improper power adapter will make the printing quality worse and even damage the printer.
3.  Do not connect the telephone line to the cashbox interface, otherwise the printer and telephone may be damaged.
4.  When plugging in the printer power cord, please hold the arrow position of the printer power connector with your hand (do not plug in the cord of the printer power cord with your hand). Forcibly plucking the flexible cord of the printer power connector or pulling the printer power cord may cause damage to the printer or the power adapter.

Loading Paper
The ACE H1 thermal receipt printer uses 80mm thermal paper rolls and adopts an easy paper loading mechanism, which is very convenient for paper loading. The Installation Method of Thermal Paper is as Follows:

1. Open the front cover of the printer.
2. Confirm to open the front cover of printer.
3.  Place the paper roll and make sure the print side of the paper roll is facing forward; pull out a part of paper beyond the front cover.
4. Close the front cover and press forward gently until the front cover closes with a “click” sound.

The Switch, Key and Indicator Light of Printer

Power Switch
The power button is used to switch the printer power. The printer’s power button is located on the front side of the printer.Long press the power button to turn on the printer; long press the power button to turn off the printer after power on.
Attention: Make sure the power supply is connected before turning on the printer.

Keys and Indicators
The keys and indicator panel as shown in the following figure: The function description of keys and indicators:

FEED key
Press the FEED button once to advance paper o hold down the FEED button to feed paper continously.
Hold down the FEED button and turn on the product at the same time to print the self-test.

indicator (green)
When connected to the power supply, it always lights up;
when connected with WIFI interface, it blinks when not connected successfully; and when connected successfully, it always lights up.

indicator (red)

The ERROR indicator will flashing when occour paper shortage, paper jam, printer head overheating, print head error or other abnormalities.

Self-Test of Printer
Self-test can detect whether the printer is working normally. If the Self-test list sample can be printed correctly, it indicates that everything is normal except the connection interface with the host computer, otherwise overhaul is required. In the self-test, it will print the software version number, print density, interface type, English characters and some Chinese characters in sequence.
The operation method of self-test is: after the printer is connected, press and hold the feed key first and then turn on the power supply of the printer. First, the printer will reset and detect, and release the feeding button less than 5 seconds after the reset is completed. At this moment, the printer will carry out self-test and print the self-inspection list sample.

Special Functions of Printer

WIFI function (alternative)
WiFi is a technology that allows electronic devices to connect to a WLAN.
Currently, the company’s printers use 2.4G RF frequency band. There is a password for protection for the connection to WLAN; However, it can also be public, thus allowing any device within WLAN range to be connected. For specific WIFI setting steps, please refer to the “WIFI” setting in the integrated tool setting manual.

Bluetooth function (alternative)
Bluetooth is a radio technology that supports short-distance communication of equipment (generally within 1 Om). It can conduct wireless information exchange among many devices including mobile phones, PDA, wireless headphones, notebook computers, related peripherals, etc. The Bluetooth standard is IEEE802.15, which works in the 2.4GHz band, and the bandwidth is 1 MB/s. 0 Bluetooth pairing and printing (only valid for printers with Bluetooth) The ACE H1 Bluetooth printer needs to be paired with the main device driving the printer before working, and the pairing process is initiated by the main device. The general pairing method is as follows:

1. Turn on the printer.
2. The main device searches for external Bluetooth device.
3.  If there are multiple external Bluetooth device, select the printer corresponding to BDA address (see self-test page for details).
4.  Enter the initial password “0000” or “1234”.
5.  Complete the pairing.

Please refer to the Bluetooth function description of the main device for the specific pairing method.When pairing, the ACE H1 thermal receipt printer with Bluetooth interface must be on.

Note: During pairing, please do not turn on multiple printers at the same time, otherwise you may not be able to judge which printer was successfully paired.

After successful pairing, other host computers can still be paired with the printer, and each printer can be paired with up to 8 host computers. If more upper computers are paired with printers, the host computer paired with the printer at the earliest will be automatically removed from the pairing list by the printer. At this time, if this host computer needs to drive the printer for printing, it needs to be paired again. (For multi-connected Bluetooth only) 0 Use Bluetooth interface for printing (only valid for the printers with Bluetooth)

For host computers with virtual Bluetooth serial ports (such as mobile phones using SMARTPHONE, POCKET PC, PALM, notebook computer, etc.), after successful pairing, printing data can be sent to the printer via the virtual Bluetooth serial port for printing. If the host computer does not have a virtual Bluetooth serial port, when you want to drive the printer for printing, please consult the supplier of the host computer.

USB Interface

The printer’s USB interface socket is standard USB type-B

Ethernet Interfaces of Printers

Cashbox Interfaces of Printers
The cash box interface of the printer adopts RJ-11 standard, 6-wire socket, and outputs DC 24V/1A power signal to drive the cashbox. Insert the RJ-11 crystal connector of the cashbox into the cashbox interface to open the cashbox through the printer.  The functions of each pin of the cashbox interface of the printer are defined as follows:

Cleaning the Printer

Cleaning the Printer Head
Clean the print head when one of the following conditions occurs to the printer:

1. Printing is not clear;
2.  A vertical column of the printed page is not clear;
3.  The paper feeding noise is high.

The print head cleaning steps are as follows:

1.  Disconect the power cord, open the front cover and remove the paper if exists.
2. If printing has just been completed, wait for the print head to cool completely;
3. Clean the printer head with a soft cotton moistened with ethyl alcohol.
4.  After waiting for absolute ethyl alcohol to volatilize completely, close the front cover and try printing again.

Cleaning the Sensor
Clean the paper shortage sensor when one of the following conditions
occurs to the printer:

1. In the printing process, the printer occasionally stops printing and alarms for paper shortage;
2. It does not give alarms for paper shortage.

The paper shortage sensor cleaning steps are as follows:

1. Turn off the power supply of the printer, open the front cover, and remove the paper if there is any;
2.  Wipe off the dust and stain on the sensor surface with soft cotton cloth (which should be dried) dipped in absolute ethyl alcohol.
3.  After waiting for absolute ethyl alcohol to volatilize completely, close the front cover and try to start the machine again.

Cleaning the Printing Rubber Roller
When one of the following conditions occurs to the printer, the printing rubber roller should be cleaned:

1. Printing is not clear;
2. A vertical column of the printed page is not clear;
3.  The paper feeding noise is high.

The printing Rubber Rollers cleaning steps are as follows:

1. Turn off the power of the printer and open the front cover ;
2. Use a soft cotton cloth (which should be dried) dipped in a neutral detergent to wipe off dust and stains on the surface of the printing rubber roller;
3.  Close the front cover after the cleaning agent is completely volatilized.

Attention:

1.  The power supply must be turned off during the daily maintenance of the printer.
2.  Do not touch the surface of the print head with hands and metal objects, and do not scratch the surface of the print head, printing rubber roller and sensor with tweezers and other tools.
3.  The organic solvents such as gasoline and acetone shall not be used.
4.  Wait until absolute ethyl alcohol is completely volatilized, then turn on the power supply to continue printing.

Method of Clearing Paper Jam

When a paper jam occurs, first turn off the power supply, and open the front cover of the printer; after the print head cools down, carefully remove the jammed paper; and then load the paper correctly and close the front cover. It is not easy to jam when the recommended printing paper or other paper of equivalent quality with the specified width is used.

Troubleshooting

When the printer fails, it can be handled according to the method in this section. If the problem cannot be solved, please contact the distributor or manufacturer.

The indicator on the control panel is not on
Check whether the power cord is properly plugged into the printer, power adapter, and power outlet or not. Check if the printer’s power switch is on.

The indicator is normal, while the printer does not work
Run the self-test to check whether the printer can work properly. If you cannot perform self-test, please contact your distributor or the technical service personnel.
If the self-test can be performed normally, check the following:

1.  Check the interfaces at both ends of the connection line between the printer and the computer. At the same time, confirm whether the connection meets the specifications of printer and computer.
2.  The data transfer settings between the printer and the computer may be different. You can use self-test to print out the printer’s interface settings.
   If the printer cannot print, please contact your distributor or the technical service personnel.

Driver Installation

There are two ways to drive the thermal receipt printer, one is to install the driver directly under Windows 9X/7/8/1 0/ME/2000/XP/Linux/MAC, the other is to use the port for direct driving.

Installation for Windows
Add the printer to Windows and assign the driver files in the driver disk to Windows. You can start printing only by calling the print command in the program. In this way, the printer driver of Windows actually converts characters into graphic dot matrix for printing.

The Port direct drive
In this way, there is no need to use a driver, only the characters need to be directly output to the port, and the built-in and cartridge font inside the printer is used to realize the conversion and printing of the characters. Using the port direct drive way, the printing mode is also changed from page printing mode to line printing mode, making printing control more convenient. If the port direct drive mode is used, the instruction set needs shall be used to control the printing of the printer, and the ESC/POS command set has been integrated inside the thermal receipt printer.

FCC WARNING

Any Changes expressly or modifications not approved by the party responsible for compliance could void the user’s authority to operate the equipment. This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:

This device may not cause harmful interference, and(2)This device must accept any interference received, including interference that may cause undesired operation.
Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation.used for a long time, remove the battery and store it separately. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.

FCC Radiation Exposure Statement:
This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment . This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.

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