RONGTA RP310 3 Inch Thermal Label Printer User Manual

User Manual

RP310 LABEL PRINTER

Rongta Technology (Xiamen) Group Co., Ltd.
www.rongtatech.com

Product Introduction

Thank you for purchasing the label printer produced by our company. This label printer provides you with safe, reliable, and efficient printing quality at a reasonable economic price. At the same time, RP310 is widely used in supermarkets, the catering industry, the clothing industry, the warehousing industry, etc. due to its super functions and easy operation.
1.1 Safety Warnings
Warning: Do not touch the paper cutting knife or paper-tearing knife of the printer.
Warning: The print head is a heating component. Do not touch the print head and its surrounding components when the printer is still warm in temperature.
Warning: Do not touch the surface of the thermal print head and connectors, to avoid electrostatic damage to the print head.
Warning: This product is only suitable for use in non-tropical climates.
1.2 Main Features
High printing quality
Low noise – The attractive appearance
Reasonable structure, simple use, and maintenance
Label off intelligent handling function
Fast printing, with a print speed of up to 180mm/s, saving printing time greatly.
Superior heat dissipation can handle heavy printing workload
The reprinting function can effectively avoid the loss and omission of label information
in the printing process caused by a lack of paper. Automatic paper positioning after re-opening and re-closing the cover,
**** Can effectively avoid the trouble and waste of labels caused by printing dislocation Automatic identification of paper

Safety Instructions

Before operating and using the printer, please carefully read the following items and strictly observe the use rules.

1. Please install the printer on a stable surface to avoid the printer suffering from any vibration and shocks.
2. Do not use and store the printer in places with high temperature, high humidity, and high pollution.
3. Connect the printer’s power adapter to an appropriate grounding socket. Avoid using the same socket with large motors or other equipment that may cause voltage fluctuation of power supply.
4. Keep water or conductive materials (such as metal) out of the printer. Once it occurs, Power should be turned off immediately.
5. Never use the printer without paper, otherwise, it will seriously damage the printing rubber roller and thermal head.
6. Unplug the product from the power outlet if the printer is idle for a long time.
7. Do not disassemble or modify the product personally.
8. Use only the power adapter specified in this instruction.
9. In order to ensure the printing quality and prolong the service life of the product, it is recommended to use the recommended or equivalent thermal printing paper.
10. Do not plug/unplug the product with the product powered on.
11. When plugging and unplugging the printer power cord, please hold the arrow position of the printer power connector with your hand, not the cord of the printer power cord.
12. Please keep this manual for future use and reference.

 Appearance and Components

Application Field

• Cashier system of supermarkets
• Cashier system of the catering industry,
• Cashier system of the clothing industry
• Cashier system of warehousing industry

Technical Parameters

4.1 Printing Parameters

Model
Printing method
Printing speed
Paper width
Effective resolution
Paper thickness
Print width
Character size
Line space
Interface type
Print character

| -RP310
Thermal line printer 180mm/s
40-85 mm(Backing paper) 203 dpi
0.05-0.18mm
MAX8Omm
ASCII Font A: 12×24 ASCII Font B: 9×17 Chinese character 24×24 3.75mm(Use the command to adjust the line space)
Bluetooth+USB Interface (custom or select)|
---|---|---
ASCII character set
National Standard
Class) and II Chinese
Character Font
Type of bar code
extended character table
Power supply| 12×24 dot. 1.25 (width)X3.00 (height)mm
24×24 dot, 3.00 (width)X3.00 (height)mm
One-dimensional code: Code 39, 39C, 125, Code 93, ITF25, EAN128, Code 128, Codabar, EAN-8, EAN8+2,
EAN8+5, EAN-13, EAN13+2, EAN13+5, UPC-A,
UPCA+2, UPCA+5, UPC-E, UPCE+2, UPCE+5 MSIC, ITF14, EAN14, CODE11, POST
OR code: PDF417 (optional)
PC437, Katakana, PC850, PC860, PC863, PC865, WPC1252, PC866, PC852, PC858 ETC.,
10 INTERNATIONAL LANGUAGES IN TOTAL|
Power adapter
Environmental requirements| DC 24V **2.5A|
Working environment Storage environment
Environmental conditions**| Operating temperature: 0- 50°C. Operating humidity: 20-85% Storage temperature:-20 – 70°C. Storage humidity: 5-95%
Drive
Print command
Character printing| WINXPNYIN71WIN8/WIN10 TSPL/CPCL(optional)/ZPL(optional)
It supports double width and double height printing of AN K characters, custom characters, and Chinese characters; adjusts dot patterns of character spacing for printing;

Remark: The interface is optional or customized, and the specific interface is subject to the actual object.
****pictures are or reference on please subject to practicality

Installation and Operation of Printer

5.1 Printer Unpacking
Check the parts:
Before use, make sure the accessories are included in the package(the following picture is an example). If anything is missing, contact the supplier or manufacturer. The specific accessories may not be included depending on the printer model.
The pictures are for reference only, please subject to practicality.
5.2 Connecting the Printer
****Connect the power line

1. Confirm that the power switch is in an off (0) state
2. Connect the power adapter to the printer
3. Connect the power line to the power adapter
4. Connect the other end of the power line to a nearby socket
   Use the special power adapter for the printer. The connection diagram is as follows:

❑ Connect the USB cable

1. Connect the USB cable to the printer
2. Connect the USB cable to the PC host
3. Turn the power switch to on (1) state

5.3 Loading Paper
The RP310 series thermal receipt printer uses 85mm thermal paper rolls and adopts an easy paper loading mechanism, which is very convenient for paper loading.
The Installation Method of Thermal Paper is as follows:

1. Pull out the roll holder, confirm that the print side of the paper roll faces upward, and load the paper roll.
2. Send the front end of the paper roll through the paper guide and pull it out beyond the rubber roller; close the paper guide to fix the two sides of the paper according to the paper width.
3. Close the upper cover of the printer and press down gently until the top cover closes with a “click” sound.

5.4 Bluetooth pairing and printing (only valid for printers with Bluetooth)
The RP310 Bluetooth printer needs to be paired with the main device driving the printer before working, and the pairing process is initiated by the main device.
The general pairing method is as follows:

1. Turn on the printer.
2. The main device searches for external Bluetooth devices.
3. If there are multiple external Bluetooth devices, select the printer corresponding to the BDA address (see self-test page for details).
4. Enter the initial password “0000” or “1234”.
5. Complete the pairing.

Please refer to the Bluetooth function description of the main device for the specific pairing method. When pairing, the RP310 label printer with Bluetooth interface must be on.
Note: During pairing, please do not turn on multiple printers at the same time, otherwise you may not be able to judge which printer was successfully paired.
After successful pairing, other host computers can still be paired with the printer, and each printer can be paired with up to 8 host computers. If more upper computers are paired with printers, the host computer paired with the printer at the earliest will be automatically removed from the pairing list by the printer. At this time, if this host computer needs to drive the printer for printing, it needs to be paired again. (For multi-connected Bluetooth only)
5.5 Use Bluetooth interface for printing (only valid for the printers with Bluetooth)
For host computers with virtual Bluetooth serial ports (such as mobile phones using SMARTPHONE, POCKET PC, PALM, notebook computer, etc.), after successful pairing, printing data can be sent to the printer via the virtual Bluetooth serial port for printing. If the host computer does not have a virtual Bluetooth serial port, when you want to drive the printer for printing, please consult the supplier of the host computer.

The Switch, Key, and Indicator Light of the Printer

6.1 Power Switch
The power switch controls the flow of power to the printer. The power switch is located on the front side of the printer. When the “-” switch is pressed, the printer is turned on; When the “0” of the switch is pressed, the printer is turned off.
Attention: Make sure the power supply is connected before turning on the printer.

6.2 Keys and Indicators
❑ Function description of buttons

❑ Indicator description

Printer Test

7.1 Print Self-Test Page
When the printer is initially installed or there are any problems with the printer, you can run a self-test program to confirm the following status: firmware version, printer parameter setting status, print quality, and related setting information of external devices, etc. After confirming that there is no problem with the printer after the self-test, please check other devices or software. This function runs independently of other devices or software.
The self-test method is as follows:

1. Confirm that the printer is connected to the power supply and the paper roll is loaded correctly.
2. Confirm that the printer is turned off and the top cover is closed in place.
3. Press and hold the FEED button, then press the POWER button to turn on the printer; release the button after the printer is turned on.

7.2 Print with the Window Driver

1. To install the Windows driver, please refer to “RP3xx Driver Installation Instruction”.
2. Set the “port” of the Windows driver as the appropriate interface to use. Print the test page with the “Print test page” function of the Windows driver

7.3 Label Learning
  Note: In the following cases, the user can perform label positioning learning so that the printer can better position the label:

• Install and use the printer for the first time.
• The first use of printer after sensor cleaning.
• Reuse the printer after it is not used for a long time.
• Replace with a new type of paper roll.
• The printer cannot recognize the mark effectively during printing.

When the printer is ready, press and hold the FEED button for 3s until the standby status indicator flashes twice, release the button, and the printer will start learning and feed paper. If the printer learns under the continuous paper mode, the learning is invalid.
Users can also complete the learning through the printer tool software. (refer to “Instruction for Printer Setting Tool”.)
Note: After learning, you can re-open the top cover and place the blank label paper just fed during learning back for printing to avoid paper waste.

Cleaning the Printer

8.1 Cleaning the Printer Head
Clean the print head when one of the following conditions occurs to the printer:

1. Printing is not clear.
2. A vertical column of the printed page is not clear.
3. The paper feeding noise is high.

The print head cleaning steps are as follows:

1. Turn off the power supply of the printer, open the upper cover and remove the paper if exists.
2. If printing has just been completed, wait for the print head to cool completely.
3. Clean the printer head with soft cotton moistened with ethyl alcohol.
4. After waiting for absolute ethyl alcohol to volatilize completely, close the upper cover and try printing again.

8.2 Cleaning the Sensor
Clean the paper shortage sensor when one of the following conditions occurs to the printer:

1. In the printing process, the printer occasionally stops printing and alarms for the paper shortage.
2. No alarm about the paper shortage.

The paper shortage sensor cleaning steps are as follows:

1. Turn off the power supply of the printer, open the upper cover, and remove the paper if there is any.
2. Wipe off the dust and stain on the sensor surface with a soft cotton cloth (which should be dried) dipped in absolute ethyl alcohol.
3. After waiting for absolute ethyl alcohol to volatilize completely, close the upper cover and try to start the machine again.

8.3 Cleaning the Printing Rubber Roller
When one of the following conditions occurs to the printer, the printing rubber roller should be cleaned:

1. Printing is not clear.
2. A vertical column of the printed page is not clear.
3. The paper feeding noise is high.

The printing Rubber Rollers cleaning steps are as follows:

1. Turn off the power of the printer and open the upper cover.
2. Use a soft cotton cloth (which should be dried) dipped in a neutral detergent to wipe off dust and stains on the surface of the printing rubber roller.
3. Close the upper cover after the cleaning agent is completely volatilized.

Attention:

1. The power supply must be turned off during the daily maintenance of the printer.
2. Do not touch the surface of the print head with hands and metal objects, and do not scratch the surface of the print head, printing rubber roller and sensor with tweezers and other tools.
3. Organic solvents such as gasoline and acetone shall not be used.
4. Wait until absolute ethyl alcohol is completely volatilized, then turn on the power supply to continue printing.

Troubleshooting

The table below shows common problems and solutions for operators. If you have followed the simple troubleshooting methods but the printer is still not functioning properly, please contact the customer service department of your dealer for assistance.

and confirm that the AC plug and the power supply plug are properly connected to the printer socket.
b.Turn on the printer.
Unable to print| An a.The communication cable is not properly connected to the printer and PC host.
b.Communication interface setting error.
c.Print status error.| a.Reconnect the communication cable.
b.Refer to 6.2 “Printer Indicator Information” of the manual, and confirm whether the standby status indicator is always on.
Incomplete print content| a. The paper is not centered.| a.Adjust the paper position.
b.Set the correct label size.
Incorrect positioning| a.Label learning is not performed.
b.Seam label detection photocoupler is offset.
c. the Wrong mode was selected.| a.Label learning is performed.
b.Open the cover to confirm whether the seam label detection component is offset.
For black label paper, move the seam label detection component according to the black label position so that the detection photocoupler can detect the black label. Label paper/continuous paper: The detection
photocoupler must be in the paper range.
c.Use the setting tool to open the printer information and confirm whether the paper type is the same as the paper loaded
in the printer, which can be changed by using the setting tool.
Poor print result| a.Paper loading error.
b.Print density/speed setting error.
c.Print head/rubber roller has dust or adhesive accumulation.
d.The print head is damaged.| a.Reload the paper.
b.Readjust the print density/speed of the printer by using the setting tool or the software. Printing density can be coarsely tuned with the setting tool and finely tuned with the driver.
c.Clean the print head/rubber roller. (refer to 8.1 ‘Cleaning Print Head”/8.2 ” Cleaning Sensor/8.3″Cleaning Printing Rubber Roller of the Manual.)
d.Use the setting tool to detect the bad points of the headpiece. If the print head is damaged, please contact the customer service department of your dealer for repairs.

https://www.rongtatech.com/
Rongta Technology (Xiamen) Group Co., Ltd.
ADD: No.88, Tonghui South Road, Tongan, Xiamen, China.
WEB: www.rongtatech.com
TEL: 0086-592-5666129
FAX: 0086-592-5659169

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