SAVANT X2 Multi-room Universal Pro Remote User Guide

: June 5, 2024
: SAVANT

SAVANT X2 Multi-room Universal Pro Remote User Guide

This User Guide provides an overview of the features and functions of the Savant Pro Remotes. Topics covered by this document include but are not limited to:

Overview of the Pro Remote’s hardware deployment and software configuration,
General information on settings and Services available through the Remote user interface,
Navigation of the new Interface Lock features available,
Configuring and managing the creation, or editing of Scenes.

Introduction to the Savant Pro Remote

Welcome to the Savant Pro Remote. Read the Pro Remote User Guide in its entirety prior to operating the Pro Remote to take full advantage of the control options available for your Savant system.

Networking

Local Wi-Fi® Network supporting 802.11 b/g/n 2.4 GHz or 5 GHz
Local Wi-Fi® Network Security – WPA1™, WPA2™, WPA1™ + WPA2™, or None.

Gestures

The Savant Pro Remote User Guide instructs a user to tap, press and hold, and swipe left, right, up or down on the LED screen.

| Tap| Touch and release (tap) a button or icon.
---|---|---

| Swipe Down| Touch and swipe towards the bottom of the screen.

| Swipe Up or Down| Touch and swipe either towards the bottom or top of the screen.

Customer Support
For additional assistance with the Savant Pro Remote or other Savant Products, refer to information on the Savant Customer Community or contact your Integrator for assistance.

Hardware Overview

Hardware information for all Pro Remotes and their corresponding button descriptions are described below.

REM-1100 (Single-Room Pro Remote)

The following tables describe technical hardware features of the REM 1100 Pro Remote.

Power Button| Press/Release:

Powers the Remote on. Savant Logo will appear in 5 to 7 seconds.
With the Remote powered on, the power button can toggle the last used A/V service on or off.
Press/Hold (5 sec): Powers Remote off.

---|---
Microphone| The microphone for Voice Commands is positioned under the small hole on top of Remote.
IMPORTANT! Do not insert objects into the microphone opening.
Touchscreen Display|

Multi-colored LCD display with multiple screens for viewing and controlling available Services.
Motion activated.
Touch and swipe operation.

Navigation (D-pad)|

Standard up, down, left, and right arrows for on-screen control.
Press and hold the up/down arrows to page up or page down the on-screen menus.
Press the Select button at the center of the D-pad to select the highlighted item.

Volume| Increase or decrease volume of the service selected on the touchscreen display (active service).
Channel| Channel Up or Channel Down the service selected on the touchscreen display (active service).
Voice Command|

Activate Services, scenes, environmental controls, and various other functions using voice commands.
Press and hold the Voice Command button, wait for the on-screen prompt, and speak the commands clearly.
TIP: Speak the phrase Voice Commands into the Remote to open a list of supported commands.

Service Control| Generic Service buttons for basic control over Audio/Video Services. Function can change depending on Active Service. NOTE: Not all Services are affected by all buttons.

Remote Base Status LED: Off: Not powered Solid Green: Powered
Remote Base: Charges the battery when the Remote is set into
the Remote Base.
Remote Description

REM-2000 (Multi-Room Pro Remote)

The following tables describe technical hardware features of the REM-2000 Pro Remote.

Power Button| Press/Release:

Powers the Remote on. Savant Logo will appear in 5 to 7 seconds.
With the Remote powered on, the power button can toggle the last used A/V service on or off.

Press/Hold (5 sec): Powers Remote off.

---|---
Microphone| The microphone for Voice Commands is positioned under the small hole on top of Remote.
IMPORTANT! Do not insert objects into the microphone opening.
0 Touchscreen Display|

Multi-colored LCD display with multiple screens for viewing and controlling available Services.
Motion activated.
Touch and swipe operation.

(IDNavigation (D-pad)|

Standard up, down, left, and right arrows for on-screen control.
Press and hold the up/down arrows to page up or page down the on-screen menus.
Press the Select button at the center of the 0-pad to select the highlighted item.

Volume| Increase or decrease volume of the service selected on the touchscreen display (active service).
Channel| Channel Up or Channel Down the service selected on the touchscreen display (active service).
Voice Command|

Activate Services, scenes, environmental controls, and various other functions using voice commands.
Press and hold the Voice Command button, wait for the on-screen prompt, and speak the commands clearly.
**TIP:** Speak the phrase Voice Commands into the Remote to open a list of supported commands.

Service Control| Generic Service buttons for basic control over Audio/Video Services.
Function can change depending on Active Service. NOTE: Not all Services are affected by all buttons.

Remote Base Status LED: Off: Not powered Solid Green: Powered
Remote Base: Charges the battery when the Remote is set into
the Remote Base.

REM-4000 (Pro Remote X2)

Microphone| Front and rear panel Microphones for Voice Commands.
**IMPORTANT! Do not insert objects into the microphone openings.
---|---
Touchscreen Display**|

Multi-colored LCD display for viewing and controlling available Services.
Touch and swipe operation.

Navigation (D-pad)|

Standard up. down. left. and right arrows for on- screen control.
Dedicated page up and page down buttons.
Press the Select button at the center of the D-pad to select the highlighted item.

Channel| Channel Up or Channel Down for the active service (includes Last / Back).
Volume| Increase or decrease volume of the active service (includes Mute).
Voice Commands|

Activate Services, Scenes, environmental controls, and other functions.
ress and hold, then wait for on-screen prompt, speak commands clearly.
TIP: Say the phrase “Voice Commands” into the remote to open a list of supported actions.

Service Control|

Generic service buttons for control over AV Services includes: Menu/Info/Guide/Exit/ Rewind/PlayPause/FastForward/Back.
Function can change depending on Active Service.
NOTE: Not all Services are affected by all buttons.

Ellipses| Configurable by Savant Integrator.
Savant “5”| Quick activation of Savant Home app for Apple TV (also configurable by Savant Integrator).
Power Button| Press/Release:

Powers the Remote on. Savant Logo will appear in 5 to 7 seconds.
With the Remote powered on, the power button can toggle the last used AN service on or off
Can be configured to require two presses to turn last used A/V service off. Press/Hold (5 sec): Powers Remote off.

Remote Instruction

Remote Base Status LED: Off: Not powered Solid Green: Powered
Remote Base: Charges the battery when the Remote is set into the Remote Base.

Pro Remote Screens

The Pro Remote has several main screens and may vary depending on the Model of the Pro Remote. The diagrams describe general screen navigation. Refer to the appropriate section for additional information for each screen of the various Pro Remotes.

Additional Screen Information

From the User Log in/Log out screen, tap a User to log out the active user and log in the selected user.
Swipe right on the User Log in screen to return to the Settings screen.
To traverse the Settings, Home, and Scenes screens, simply swipe left or right.
Scenes created on the Pro Remote are synced to the Savant Pro App and vice versa.
Users added in the Savant Pro App are synced to the Pro Remote.
Swipe up or down to scroll through the fields of any screen.
The Scenes available to each user are the Scenes set up for that user. Each user has their own set of Scenes to choose from. Shared Scenes appear for all users.
For additional information on each screen, refer to the appropriate sections.

User Log In/Log Out

The Remote’s Log in screen is opened when the Remote is first powered on. Any User Accounts created in the Savant Pro App will be synced to and appear on the Remote.

Users can also set a passcode when accessing their accounts through the Pro Remote. The passcode must be enabled within User Settings on the Pro App.

Settings

Adjust screen brightness, wake Sensitivity, and screen sleep timer
View Version and FCC info
Activate and Customize Remote Screen Interfaces.

Home

Scroll through Services
Tap to open Service

Scenes

Tap to activate a Scene
Capture a Scene

Tap the Active User within Settings to access the User Log-In screen

User Log-In

Sign in and out of Users
Displays Room where Remote is set in
Tap User to log in and out

Remote Passcode

Pin-code protected when User signs in
Enabled and disabled in the Pro App

Users (Configured Cloud User Accounts)

After creating a Savant Pro App Cloud User account in the existing Savant Pro system, the new user is automatically synced to the Pro Remote (made available). In addition, any other users who were granted access through the Savant Pro App will sync to the Pro Remote as well.

The active user (logged in) has the words Log out visible just below the Profile User Name. This indicates which is the active user.
Only one user can be active at a time.
To log out, tap the active user and that user is logged out after a confirmation screen appears.

Savant User (Default User Profile)

If the Savant Pro system that the Remote is being added to does not have an iOS® or Android® device with the Savant Pro App and a Savant Cloud account created, the user available on the Pro Remote defaults to user: Savant User. The Savant User on the Remote has limited access. Basic functions such as adjusting the functions in the Settings screen and controlling the available Services in the Home screen are enabled.

Since the Remote has such limited access and functionality, the Remote should be synced to a User Account on the Savant Cloud Server.
To do this, download and install the Savant App to an iOS or Android® device and create an account.
Once the account created is associated with the Savant Pro system (Savant Host) the Remote will automatically sync to the system and display the associated cloud accounts.
From there a User can be selected.

For information on Downloading, Installing, and Creating a User for the Savant Pro App, refer to the Savant Pro App User Guide (009-1399-xx) on the Savant Customer Community or contact your Integrator for assistance.
Saved Interfaces

Settings

In the Settings screen, a user can view and modify hardware related functions. Adjusting sleep timers, screen brightness and viewing version information are a few of the actions available.

About

The About screen gives specific version and FCC information about the Pro Remote.

Name| The name of the Pro Remote as configured by the Savant Integrator in Racepoint Blueprint.
---|---
UID| The Savant Unique ID of the Pro Remote. Used for custom button programming by the Savant Integrator.
Model| Model number of the Pro Remote is displayed.
Version| Version of the software loaded on the Pro Remote.
S/N| Serial number of the Pro Remote.
FCC/ID and IC| Regulatory Information for the Pro Remote.
Send Diagnostics| When troubleshooting a problem, the Savant Support Team may require the embedded logs from the Remote. Pressing the Send Diagnostics field will upload the log files to the Savant Host. Full communications between the Remote, Remote Base, and Host are required. With the log files loaded in the Host, the Savant Support Team can view the files and take any necessary actions required.

Remote Settings

All settings available in the Remote Settings screen and their meanings.

Power Button| Single press instantly powers off the room and Services. Two- Step requires confirmation of power off commands.
---|---
Sleep| Sets the amount of time the Remote will stay active without moving or pressing a button before going to sleep or into power saver mode. Tap to access the Sleep Adjustments screen. Select the time for the remote to stay active. The selections range from 10 seconds to 2 minutes. Shorter times may extend battery life.
Brightness| There are five levels of intensity to choose from. Set the brightness level by selecting more of fewer dots. Selecting more dots indicate a brighter screen. Fewer dots may extend battery life.
Wake Sensitivity| The amount of movement required to wake up the Remote after it has gone to Sleep. Tap to access the Wake Sensitivity field. In the Wake Sensitivity adjustment screen, select Low, Medium or High. A setting of High will require less movement of the Remote to wake it up.
Wi-Fi Information| Network| Displays the name of the SSID.
IP Address| Provides the IP Address of the Remote
Strength| Wi-Fi single strength displays in a fraction out of 4 and the measured db strength.
Channel| SSID channel with the frequency.
Frequency| Shows the frequency band that the Remote is assigned to.
Configure Wi-Fi| Reconfigures, or resets the Wi-Fi information and the saved SSID.

Interface Settings

Interfaces allow the customization of how screen elements appear on the remote. To create and activate a new interface follow the steps described below:
Interface Settings

Select the + in the bottom most right corner of the Interfaces menu.
A new informational message will appear for a New Interface. The remote will display a message describing the option to show or hide the scenes menu, room images or Service text labels. These settings can be recalled at any time.
Select Next on the informational message to populate the following screen. The remote will now allow input for an Interface name.
Once a name has been assigned to the New Interface, select Next to populate the Single Screen options mode. This option hides the Scenes menu and moves the Settings menu to the bottom of the main screen. Choose either On or Off before selecting Next.
New information concerning the Interface Lock will now be displayed. When the Interface option is locked, it will disable the editable interface elements and require your User Passcode to access Interface Settings, Users, Wi-Fi Info, and Factory Reset. Choose either Locked or unlocked before selecting Next.
Accessible Rooms for the new Interface setup must be select on this new screen before selecting Next.
After assigning the accessible Interface Rooms, the corresponding room images may choose to be hidden or shown. Select Next to prompt the next screen.
Select Show or Hide on the Text Labels screen. When text labels are enabled there will be an additional text label below the Service Icons.
Select Save to prompt a confirmation message concerning the creation of the Interface.
The Remote will asked to activate the interface now on the remote. Selecting Yes, will activate all the previously configured settings. If this Interface is not activated at this time, it may be activated later under Settings > Interface. An interface list will appear under this screen.

Interface Settings Options|
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Name| Choose a name the best describes or who will be using the interface style created.
Single Screen| On| Enables Single Screen mode. This hides the Scenes menu and moves the Settings menu to the bottom of the main screen.
Off| Disables Single Screen mode. Scenes and Settings menus appear at the top of the Home screen.
Interface Lock| Unlocked| Enables editable interface elements.
Locked| Disables editable interface elements and requires the User Passcode to access Interface Settings, Users, Wi-Fi Info and Factory Reset
Accessible Rooms| For applicable Multi-Room Remotes (REM-2000 and REM-4000) enable the rooms which the Remote will control.
Room Images| Show or Hide room images at the top of the Remote’s Home screen.
Clock| Toggle between a 12 Hour or 24 Hour format for the Remote’s clock.
Text Labels| When text labels are enabled, there will be an additional text label below the Service Icons.

Services

A Service controls the devices in your Savant Pro system. All the available Services for your system are located in the Home screen. Refer to the Pro Remote Screens section above to locate the Home screen.
Swipe up or down to scroll through the available Services.
Tap the Service to open.
A dot • to the left of the Service Icon indicates the Service is active in this room.
A halo ° to the left of the Service Icon indicates the Service is active in a different room and the source component is in use.
Add Scenes to the Service page by selecting the + at the bottom of the services list.
Touch and hold a Service Icon to re-order the tile as it will appear on the Remote.

TIP: If unable to re-order Service Icon tiles in the instructions described above, the interface may be locked. Refer to section 4.3 Interface Settings for more information.
Service Card

Channel Favorites

There are three screens available when a Cable TV service is selected. Channel favorites can be programmed by your Savant Integrator or through the Pro App. To access channel favorites within the active Cable TV service follow the steps below.

Activate the desired cable TV service.
Swipe right to access the the Channel Favorites screen.
Select the desired channel favorite and the cable TV service will activate that channel.

Powering Off an Audio/Video (A/V) Service

Within all A/V Services there is a power button on the bottom right corner of the screen. This on screen button now has a menu that allows the user to choose to power off the service or the entire room (including both A/V and Lighting Services).

Power Instruction
Service Icon Table

The table below displays a few of the Service Icons available and what they represent. For a guide comparing the Features and Services supported on the Savant Pro App vs. the Features and Services supported on the Pro Remote, refer to the User Interface Feature Comparison Guide relevant to your Savant System on the Savant Customer Community or contact your Integrator for assistance.

Icon

| Description| Icon|

Description

---|---|---|---
Icon | Amazon Fire TV|

| DirecTV Cable

| Apple TV| | Dish Network Cable

| Blu-ray DVD|

| Fan Service

Icon

| Bright House Cable|

| Garage Service

| Charter Spectrum Cable|

| Generic Audio

| Commands|

| Generic Cable TV

| COX Cable|

| Generic DVD

| Generic DVI|

| Radio (AM)

| Generic Game| | Radio (FM)

| Generic HDMI|

| Radio (SAT)
| Lighting| | RCN Cable

| Nintendo Switch|

| Relay or Trigger

Icon

| Optimum Cable| | Roku

Icon

| Play Station 4|

| Savant Home

| Radio Service|

Icon

| Savant Music

| SONOS|

| Xfinity Cable

| VCR|

|

Scenes

Scenes make it easy to control one or more Services using a button press or tap. The Pro Remote can capture a Scene using the current states and levels of the devices in the Savant Pro system. Once the Scene is created, it will be available in the Scenes screen. Before describing how to create a Scene, it is important to know the following:

Any Scenes captured on the Remote are automatically synced to the Savant Pro App.
When capturing a scene on the Remote there is the option to Share the scene with all other users and devices that can access the system.
Deleting or modifying a Scene is set in the Savant Pro App only. Once completed, the modifications are synced back to the Pro Remote.
The Remote will only capture Lighting and Media Services when building a Scene. All other Services that are not Media and Lighting related need to be set up in a Scene on the Savant Pro App.
Timers, schedules, and Fade adjustments can’t be set up in the Remote. Those functions are set up in the Savant Pro App and automatically synced back to the Remote

Icon

| Shared Scene| This is a Shared Scene. It can be used by all users and devices that can use this Savant System

| Schedule Enabled| This Scene activates at a scheduled time and day. Schedules can be activated/deactivated by tapping the Schedule icon.
| Schedule Disabled| This scene has a Schedule and it is not currently active. Schedules can activated/deactivated by tapping the Schedule icon.

| Timer Active| This scene has a set amount of time before it is activated once pressed. A countdown clock will display on the Scene.

Icon

| Timer Not Active| This scene has a timer and is not currently active

Capture Savant Scenes on the Pro Remote

Before beginning, the first step is to set the levels and states of the desired Services. This can be completed using the Savant Pro App or the Savant Pro Remote.

Once the levels and states of the Services are set, the current settings can be captured.

From the Scenes screen, tap + icon to start the Capture process
In the Capture screen that opens, the Remote displays the captured Services. The captured Services are the active (switched on) Services in the room where the Remote is set up.
- If the captured Services in the checked room are the only Services being added to the Scene, skip this step and move to step 3 below.
- If the captured Services will need to be modified or if any additional Services from other rooms need to be added, refer to the information below in this step.
The Remote captures a snapshot of the following:
- All active (switched on) Services from the room that the Remote is set up in. These Services are automatically added to the Scene being created.
- Services from other rooms that can be captured on the Remote. (These Services are not selected.)
To expand any room, tap the text for that room. In the image to the left, the Living Room has been expanded to display all the captured Services.
Any of the captured Services can be deselected by tapping that Service in the list. In this example, the Cable TV and Lighting has been selected.
To select or deselect a room with all of its Services, tap the room icon to add a check mark. This adds the room with all its Services to the Scene. For example, tapping the Master Bedroom icon in the image to the left adds the Master Bedroom with all its Services to the Scene.
If adding a room to the Scene, the room can be expanded and each of the Services displayed in that room can be removed from the Scene.
Select the Next button when all Services are added or removed.
In the Scene Name screen that opens, select a name for the Scene from the list of default scene names available.
Select the Next button once the name has been selected and if desired, select Shared Scene. This will share this Scene with all devices and users on the system.
Select Save to save the Scene. The Scene is now saved and is available in the Scenes screen of the Remote. In addition, a default image will be added. The images are the same images available in the Savant Pro App.
Test your newly created Scene and verify it works as intended. Modifications to the Scene will now need to be modified using the Savant Pro App. All modifications made in the Pro App will be synced back to the Remote.

Sleep Timer

The Sleep Timer will power off an active service after the desired amount of time.

Tap the Power icon from any active service on the Pro Remote Screen.
Select Sleep Timer from the pop-up listed options.
Select the amount of time before the service will power off.
Once the Sleep timer is active the Power Off button changes to .
To adjust or cancel the Sleep timer when active, tap .

Voice Commands

Your Savant Remote makes it easy to control various Services in your Savant Pro system through a series of simple voice commands.

Activate a Command

To utilize the Voice Command function, do the following:

Press and hold the voice command button on the front of the Remote for a few seconds till the voice command ready icon appears.
Say the command and release the button. For example, you could say Watch Cable. The touchscreen will display the command back to you and the spoken command will be performed.
If the Remote chose the wrong command either quickly tap the “Cancel” Button or press the button. The Remote has a delay before the command is performed to allow the spoken command to be confirmed.

List of Voice Commands
For a list of supported voice commands for this system, do the following:

Press and hold the Voice Command button and say, “Voice Commands”. A Voice Control screen will appear with a list of categories.
Swipe up or down and select a category.
In the screen that opens, a list of voice commands is displayed. Swipe up or down to scroll through the list of commands.

Siri Voice Commands

Requires Apple TV with IP control configured by a Savant Integrator.
When the Apple TV service is enabled, pressing the voice command button will enable Siri Voice Commands.

Important Notice

Disclaimer

Savant Systems, Inc. reserves the right to change product specifications without notice, therefore, the information presented herein shall not be construed as a commitment or warranty.

Savant Systems, Inc. shall not be liable for any technical or editorial errors or omissions contained herein or for incidental or consequential damages resulting from the performance, furnishing, reliance on, or use of this material.

Patents

Certain equipment and software described in this document is protected by issued and pending U.S. and foreign patents. All products and Services are trademarks or registered trademarks of their respective manufacturer.

Copyright

This document contains confidential and proprietary information protected by copyright. All rights reserved. Copying or other reproduction of all or parts of this document is prohibited without the permission of Savant Systems.

Trademarks

© 2020 Savant Systems, Inc. All rights reserved. Savant, Savant App, TrueImage, Savant Host, Now You Can, RacePoint Blueprint, Single App Home, TrueCommand, TrueControl, and the Savant logo are trademarks of Savant Systems, Inc. AirPlay, Apple, AirPort Express, AirPort Extreme, Apple TV, Apple Remote Desktop, FireWire, iMac, iTunes, iPad, iPad mini, iPad Air, iPhone, MacBook, Mac and OS X are trademarks or trade names of Apple Inc. iOS is a trademark of Cisco®. Android, Google, Google Play, and other Google marks are trademarks of Google, Inc. Wi-Fi is a registered trademark of the Wi-Fi Alliance®. HDMI® is a trademark of HDMI Licensing, Inc.. MOTU® is a registered trademark of Mark of the Unicorn, Inc. Luxul is a registered trademark of Luxul Wireless. NETGEAR®, the NETGEAR Logo and ProSAFE are trademarks of NETGEAR, Inc. Extreme™ is a trademark of Extreme Networks, Inc. All other brand names, product names, and trademarks are the property of their respective owners.

Technical and Sales Support

Savant Systems, Inc. is dedicated to providing prompt and effective support in a timely and efficient manner.

To contact Savant Support, access the Savant Customer Community and enter a Support Case ticket.
To contact Savant Sales, visit Savant.com and select Contact Us to locate a local sales representative in your area.

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