e-pill 995018 Voice Pro Locked Automatic Pill Dispenser User Guide

e-pill 995018 Voice Pro Locked Automatic Pill Dispenser

Components

Locked Automatic Pill Dispenser (x1) Item: 995019

Medication Tray (x1) Item: 992040

Key (x2) Item: 995030

Dosage Template Set (x1) Not Available Separately

AA Battery (x4) Not Available Separately

e-pill® V voice Pro
Locked Automatic Pill Dispenser

Introduction

e-pill Voice Pro locked automatic pill dispenser is designed to remind and dispense pills according to the patient’s dosage schedule, reminding by means of a voice alarm and blinking lights. The Voice Pro will make the correct dose available at the correct time, keeping all other pills secure via a locked lid.
We recommend that you always keep Voice Pro locked. Two keys are included, one for the caregiver and one as a backup.
Setup can be done directly on the dispenser or through the HealBox smartphone app via Bluetooth connection (Bluetooth has a 33-foot range). HealBox is available for both iOS (iPhone) and Android.
The e-pill Voice Pro is locked but it is not tamperproof, therefore it should not be used to administer pain medications or Schedule II/III pharmaceuticals.
How it Works
At dose time the alarm will sound, and the internal tray will rotate, making the correct dose available. Turn the dispenser upside down to dispense, this will release the correct dose and silence the alarm.
Note: The current dose will remain available until the next alarm time.

SETUP – Via Smartphone App – STEP 1
For all app uses, the smartphone must be within 33 feet of the dispenser (This is due to the technical limitations of Bluetooth)
To setup Voice Pro without a smartphone – see page 5

Powering On and Opening the Lid

1. Turn the pill dispenser upside down.
2. Slide the battery door latch to unlock.
3. Remove the battery door.
4. Insert the included 4 AA batteries making sure that they are placed in the correct direction.
5. e-pill Voice Pro is now on.
6. Replace the battery door and slide the door latch to its lock position.
7. Keep the dispenser upside down and unlock its large round cover. To unlock, insert the key into the silver lock. Turn the key a ¼ turn clockwise (to the right). WARNING: Do not turn the key more than a ¼ turn when unlocking or locking.
8. Turn the Voice Pro right side up.
9. On the front of the lid, push the PRESS button down until you hear a click. The door is now unlatched. Lift up to open.

Download, Install and Connect to a Smartphone

1. Scan the QR code on the bottom of Voice Pro.
2. Download and install the HealBox app.
3. Enable your phone’s Bluetooth.
4. Start the app and register your dispenser.
5. Tap “+” and scan the QR code on the bottom of Voice Pro to pair your phone to the dispenser. a. Voice Pro will notify you when pairing is complete.
6. Add a user.

CLOCK – Setting the Clock

1. The clock on Voice Pro is set automatically once it is paired with a smartphone. Check that the dispenser shows your current time.

ALARMS – Setting Alarms via app

1. On the homepage, tap the Alarm Settings button.
2. Set alarms in order starting with the earliest in the day.

SETUP – Directly on the Dispenser – STEP 1 To setup Voice Pro with a smartphone – see page 4

Powering On and Opening the Lid

1. Turn the pill dispenser upside down.
2. Slide the battery door latch to unlock.
3. Remove the battery door.
4. Insert the included 4 AA batteries making sure that they are placed in the correct direction.
5. e-pill Voice Pro is now on.
6. Replace the battery door and slide the door latch to its lock position.
7. Keep the dispenser upside down and unlock its large round cover. To unlock, insert the key into the silver lock. Turn the key a ¼ of a turn. WARNING: The dispenser’s lock should only be turned a ¼ of a turn. Overturning the key can cause the lock to break.
8. Turn Voice Pro right side up.
9. On the front of the lid, push the PRESS tab down until you hear a click. The door is now unlatched. Lift up to open.

Clock – Setting the Clock

1. Press and hold button A for a few seconds until “:” stops blinking (located between the hours and minutes), then release.

2. Tap button B to advance the hours (note AM/PM).

3. Tap button C to advance the minutes.

4. Tap button A to save. The “:” symbol will now blink.

5. The Voice Pro will confirm with “Pill Dispenser Settings Updated.”
   Optional: Set the clock to use the 24-hour time format. e-pill Voice Pro is set to use the 12-hour time format (AM/PM) by default. To switch to a 24-hour format:

   • With the current time displayed, tap button C.
   • Tap button C again to switch between 12-hour (AM/PM) and 24-hour time formats.
   • Tap button A to save.
   • Voice Pro will confirm with “Pill Dispenser Settings Updated.”

Alarms – Setting Alarms
Alarms must be set in order starting with the earliest.

1. Tap button A. “1” will appear next to the alarm clock symbol.
2. Tap button B to set the hour (note AM/PM) & button C to set the minutes.
3. Tap button A to save and advance to the next alarm.
4. Repeat steps 1-3 until all your alarms are set.
5. Exit the Alarm Setting Mode: Tap button A until the current time is shown. This occurs after Alarm 9 and is indicated by “:” blinking. When the “:” is blinking, the number next to the alarm clock indicates how many alarms have been set.
6. Voice Pro will confirm with “Alarm Setup Successfully.”

Alarms – Deleting an alarm

1. Tap button A until you see the alarm you wish to delete.
2. Tap button B until –:– is displayed (occurs after 11:00 p.m. or 23:00).
3. Exit the Alarm Setting Mode by tapping button A repeatedly until the current time is shown (occurs after Alarm 9).
4. Voice Pro will confirm with “Alarm Setup Successfully.”

Alarms – Setting the Alarm Volume
3 alarm volumes: Silent (0), Medium Volume (1), Loud Volume (2).

1. With the current time shown, tap button C to enter the settings menu.
2. Tap button B to switch between the volume levels: 0, 1, and 2.
3. Tap button A to save.
4. You will be confirmed with “Pill Dispenser Settings Updated.”

Set 1 of 2 Complete
Move to Setup – Step 2: Filling the Tay.
SETUP – STEP 2
Filling the Tray

1. Remove the clear tray that is inside the dispenser. This makes filling the tray easier. Important: Never force the tray to rotate.
2. e-pill Voice Pro comes with 9 different dosage templates. Place the dosage template that is designed for the number of alarms you have set into the tray’s template slot.
3. With the tray’s e-pill sticker at 6 o’clock, fill the tray counter-clockwise. The first dose goes into the compartment immediately to the right of the tray’s e-pill sticker.
4. Fill compartments (up to 28 are available) with pills using the dosage template as a guide.
5. Place the tray into the dispenser so that the compartment immediately to the right of 6’oclock holds the next alarm dose. This will ensure that the correct dose will always rotate into position at each alarm time. Important: Never force the tray to rotate.
6. Close the lid.
7. Turn the dispenser over and lock the dispenser.
   Important: The dispenser’s lock should only be turned a ¼ of a turn. Overturning the key can cause the lock to break.

Congratulations
Your e-pill Voice Pro is now 100% set up.

General Information

Power Saving Mode
The Voice Pro will enter stand-by mode by automatically turning off its display. At alarm time, the dispenser will wake up and sound its alarm.
Bluetooth Connection
Bluetooth has a 33-foot range. When the paired phone is outside this range the connection will be lost, but the dispenser will still remain 100% functional as all settings are stored on the dispenser.
Note: The phone used for setup will automatically reconnect to Voice Pro within 15 seconds once in range.
Locking and Unlocking the Dispenser
WARNING: The dispenser’s lock should only be turned a ¼ of a turn.

1. Lock: Close the lid, you will not hear a click. To lock, insert the key into the silver lock and turn the key a ¼ of a turn.
2. Unlock: To unlock, turn the dispenser upside down, insert the key into the silver lock and turn the key a ¼ of a turn.

Dispensing

1. The device will alarm for up to 60 minutes along with blinking lights.
2. Dispense by turning e-pill Voice Pro upside down.
3. Dispensing turns off the alarm. You will be confirmed with “Thank you.” after medications have been dispensed.

Alarm Duration
At alarm time a voice reminder “It’s time for your medications” will sound for up to 60 minutes. The lights will blink every 3 seconds for up to 60 minutes.
Missed Dose
If a dose is not dispensed within 60 minutes after the alarm has started, the voice reminder message “Patient may have missed their medications” will sound every minute for up to 4 minutes. After this, the pills will remain available until the next alarm time when the next dose rotates into position and thus rotates away from the missed dose.
Low Battery
The estimated battery life is 6-12 months. When the dispenser starts to run low on battery, the low battery icon will appear. Important: Only use alkaline /non-rechargeable batteries in e-pill Voice Pro.

Optional App Settings

View Dosing Records via app

1. On the homepage, tap the Dosage Record button.

Parameter Settings

1. Time format: 12HR (am/pm) or 24HR (military) time formats.
2. Volume control: Mute, low volume, high volume.
3. Time of bell: Maximum alarm duration. 1 – 60 minutes. Voice Pro will always silence its alarm once medications have been dispensed by turning the dispenser upside down, then right side up again.
4. Reset: Restore setting to factory defaults.
5. Device Restart: Restarts Voice Pro. Powers off, then on.
6. Unbind: Unbinds Bluetooth connection. This will need to be done if needing to pair Voice Pro to a different phone. To rebound, you will need to scan the dispenser’s QR code again.

Error Handling

1. Check all compartments for stuck pills.
   • Gel-caps: Adding a thin coating of standard baking flour to the compartments can help prevent blockage.
   • Tablets: Splitting larger tablets into smaller pieces using a pill splitter can help prevent blockage.

Error Type 2: Dispensing Will Not Silence the Alarm

Solution:

1. If you see the low battery icon, follow the Low Battery instructions above. If you do not see the low battery icon, then the dispenser has been misused and is therefore not covered under warranty.

Error Type 3: Error Message/Rotation Issue
The dispenser has been shaken, dropped, and transported (with the batteries still in the unit) or the tray has been tampered with. Tampering of the tray is often due to the patient putting a finger into the dispensing window and forcing the tray to rotate in order to gain access to their medication(s) prior to the scheduled time. This error message/issue occurs when the dispenser has been misused and is therefore not covered under warranty.

References

• e-pill Medication Reminders: Pill Dispenser, Pill Box Timer, Pill Organizer & Vibrating Alarm Watch

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