zappi Myenergi App User Guide
- June 5, 2024
- zappi
Table of Contents
zappi Myenergi App
Helping to manage Britain’s energy grid
Zippi is compliant with the UK Government’s (Smart Charge Points) Regulations
2021, required by 30th June 2022. This means Zippi has intelligent features
that help to manage the demand on the energy grid.
The new smart charging regulations are a huge, positive forward-step by the UK
Government in preparing our homes for a smart, connected and democratized
energy system – essential tools in driving-down emissions – and a core reason
why exists.
However, we appreciate that any new regulations have the potential to be very
daunting for customers – is committed to making sure they’re no cause for
concern.
This quick start guide will help you explain the new features to customers and
how they can adjust them to meet their needs.
Thanks for choosing zappi #happizappi
Small changes make a big impact
The new regulations are focused around when an electric vehicle is charged.
The aim of the regulations is to prevent everyone charging at the same time
(such as tea time).
Two features of , Smart Scheduling and Randomised Delay, will help customers
make small changes that can have a big impact. Electricity in off-peak periods
is typically greener and sometimes even cheaper, so small changes really do
make the difference!
Randomised Delay prevents everyone starting charging at the same time (For
example, if lots of people have set a schedule to match their electricity
tariff). This means zappi will randomly wait up to 10 minutes after the
scheduled charge time or boost.
A similar random delay will occur at the end of a scheduled boost, so charging
may last a few minutes longer than expected. This is to prevent every EV
charger stopping at the same time.
Randomised Delay does not apply when charging from surplus self-generation
(such as Solar or Wind). Customers can override these features at anytime on
zappi
Handy features that put you in control
Smart Scheduling (Default off-peak charging): To comply with the smart charging regulations, will be set to charge in off-peak hours by default (00:00—08:00). Customers can change their schedule in the or under ‘charge settings’ in the zappi menu
Randomised Delay: may wait up to 10 minutes before starting to charge.
This is to help balance the energy grid. Customers can override this on by
pressing the ‘+’ button. The delay decided by is purely random and calculated
at the start of each charging session, sometimes it might be a few seconds,
other times it could be up to 10 minutes. The Randomised Delay will also
happen at the end of a scheduled boost.
Zappi will tell you on the display and in the myenergi app if either feature
is active.
Charge on schedule
Customers can adjust their smart charging schedule in the
myenergiapp.zappi
helps customers charge to their schedule. For example, if your customer has an
electricity tariff that is cheaper at different time periods, they can set a
schedule to help them save money.
In ECO or ECO+ modes, customers can still use their surplus solar or wind
generation, regardless of the schedule set. If they need to charge straight
away, they can override the schedule by selecting a manual boost in the
myenergiapp.zappi .
If your customer prefers to charge when they like, they can also delete the
default off-peak schedule on the or in the
will then start charging as soon as they plug in, when using Fast Mode.
The Randomised Delay will still apply, so there will be a delay of up to 10
minutes, before the EV starts charging (unless you choose to override the
delay and charge straight away).
Compliance in 1, 2, 3…
We’ve made it simple for installers to setup zappi for the new smart charging regulations that come into force on 30th June 2022. As an installer, you’ll notice some changes as part of the commissioning of zappi from devices shipped by us after the 25th May 2022.
On first boot, will ask you if the charger is to be installed in a region
affected by the regulations (England, Scotland or Wales). will be setup in
ECO+ mode by default. It’s as simple as that.
The charger will activate compliance features, (Randomised Delay and Off-Peak
Charging) if required.
You can identify if your is compliant with the regulations, by looking for the
label on the outer packaging marked – “Compliant with The Electric Vehicles
(Smart Charge Points) Regulations 2021”.
Important: The new regulations mean it’s important that an EV charger is
connected to the internet, if installed on or after 30th June 2022. Please
ensure you connect
by WiFi or Ethernet, during the commissioning process. You can find out how to
do this here:
https://myenergi.com/wp-content/uploads/2022/04/VHub-WiFi-Module-
Insert-V1.2.0.pdf
Note: In preparation for the smart charging regulations, we’ve already
started to ship units with a new firmware version. On first setup,
manufactured before 30th June 2022 will also ask if the date is greater than
29th June 2022. This is so you can be confident that units currently shipped
after 25th May 2022 will be compliant, if installed on or after 30th June
2022. 
The myenergi app gives you more
We recommend setting up the myenergi app ,to give your customers the best
experience.
By setting up the myenergi app, your customers can control and adjust the
smart charging regulations settings at any time. Customers can choose their
own schedule, and get up to date information on when their vehicle is expected
to charge.
In my account , customers can get 13 months of charging history, which they
can download in CSV or Excel format.
Zappi keeps you informed
The and will let cutomers know when Randomised Delay is active, and when their
vehicle will start charging. If they’re in a hurry, they can override the
delay by pressing ‘charge now’.
Customers can also override Randomised Delay on the zappi screen. Randomised
Delay reactivates each time a customer starts a new charging session, it
cannot be permanently disabled.
Customers will also see the next charging schedule, this is when zappi will
allow the customer’s EV to charge at full power, using electricity from the
grid. You can help set up your customers by advising them to download the from
the Google Play or Apple App Store. 
Google Play and the Google Play logo are trademarks of Google LLC. The Apple logo and App Store are trademarks of Apple Inc.
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