Medtronic MiniMed 780G insulin pump User Guide

Medtronic MiniMed 780G insulin pump

Important tips when using the CareLink™ Connect App MINIMED™ 780G

Receiving notifications and data

For CareLink™ Connect to receive notifications and data:
The MiniMed™ Mobile app must:

• be within 6 metres of the pump
• have an internet connection
• be logged into CareLink™ Personal
• have Sync to CareLink™ turned on

The CareLink™ Connect app must

• have an internet connection
• be logged into CareLink™ Personal

NOTE:
The MiniMed™ Mobile app will display pump data if there is no internet connection, but no data will appear on the CareLink™ Connect app.

Carelink™ connect app banners “No data from…”
A “No data from…” banner appears in the CarelinkTM Connect app when the MiniMed™ Mobile app:

• is too far away from the pump
• has no internet connection
• is logged out of CareLink™ Personal
• has the Sync to CareLink™ feature off

You may briefly see “No data from…” banner when data is being refreshed ACTION:
Check that the MiniMedTM Mobile app user:

• is within 6 meters of the pump
• is connected to the internet (wi-fi or mobile data)
• is logged in and is connected to CareLink™ Personal
• has the Sync to CareLink™ feature on
• ‘Send a message’ can be used to contact MiniMed™ Mobile app user

Getting logged out of CareLink™ Personal

You will be unable to receive data or notifications if your MiniMedTM Mobile app user is logged out of CareLink™ Personal.

CareLink™ Connect app user

If you are logged out of CareLink™ Personal in the app:

• you will not see pump and CGM data
• you will receive notifications while the app is in the background.
  ACTION:
  If you see this screen, tap Proceed to Login and log back into CareLink™ Personal.

MiniMed™ Mobile app user

If your MiniMedTM Mobile app user is logged out of CareLink™ Personal in the app:

• you will not be able to see their data
• you will not receive notifications
• their HCP will not be able to access data/reports
  The user will see the screens shown here if they have been logged out.
  ACTION:
  If your MiniMedTM Mobile app user sees this screen they should tap Continue and log back into CarelinkTM Personal

CareLink™ Connect app banners No internet connection
A ”No Internet Connection” banner appears when the CareLink™ Connect app:

• has no internet connection

A “No CarelinkTM Connection” banner appears when the CareLink™ Connect app:

• is unable to communicate with CareLink™ Personal
• the CareLink™ server experiences technical difficulties

ACTION:
Wait for the connection to the CareLink™ server to be restored

• this should be rare
• contact the helpline to report

Dashes with no banner

The Carelink™ Connect app displays what the pump or MiniMed™ Mobile app is displaying:
You will see ‘- – -’ when the pump is displaying dashes

• This may occur when updated SG data cannot be sent to the pump, e.g. water or obstacles/thick walls are between the pump and transmitter.
• If you see dashes on the CarelinkTM Connect app but the pump user says the pump is displaying an SG, then the SG will populate the app within 15 minutes.

Data refresh

• The CarelinkTM Connect app does not refresh data while in the background (the app is not on the front screen)
• The CareLink™ Connect app will refresh when brought to the foreground (as shown here)
• May take up to 20 seconds to auto refresh
  You may briefly see a “No data from… ” banner when data is being refreshed.

Notifications

Notifications should occur when the app is in the foreground or background
ACTION:
If notifications are not received by the care partner:

• ensure the app is open (not force closed)
• ensure notifications are set up correctly in the app
• check phone settings to ensure notifications for the app are turned on
• choose which notifications to receive and whether a delay is desired:
  • tap Edit
  • tap alert category to see individual alerts
  • tap to customise each notification

E-Mail: australia.diabetes@medtronic.com Facebook: www.facebook.com/MedtronicDiabetesAUS YouTube: Medtronic Diabetes ANZ
https://www.medtronic-diabetes.com.au/

References

• CareLink™ Personal Software – For People With Diabetes
• Medtronic Diabetes Australia | Insulin Pumps & CGM

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