poly G7500 Video OS Software User Manual

Video OS Software
User Manual

What’s New

These release notes provide information on updates, features, and resolved and known issues for systems using Poly videos software. 3.0.2 includes the following feature:

• Fixes to Audio Issues During Calls Using Zoom Rooms

3.0.1 includes the following features:

• Poly Lens Support
• Studio X50 and Studio X30 Camera Enhancements
• Studio X50 and Studio X30 Audio Enhancements
• Using TC8 Behind a Web Proxy

Fixes to Audio Issues During Calls Using Zoom Rooms
This release fixes audio latency and dropped audio issues during calls while using the Zoom Rooms application.

Poly Lens Support
Poly Lens provides cloud-based management and insights for your modern meeting devices, including the G7500, Studio X50, and Studio X30 systems. Use Poly Lens to learn more about key trends in your organization, such as device health and usage, and soon, room utilization and meet characteristics.
You can register your system with Poly Lens during system setup or on the Poly Lens registration page. Learn more here.

Register During System Setup
Once you install Poly VideoOS 3.0.1 on your system, you can register with Poly Lens during system setup.

1. When prompted to register with Poly Lens, do one of the following:
   ➢ Scan the registration QR code with your mobile device.
   ➢ Enter the registration URL in a browser.
   ➢ Select the registration link in the system web interface.

2. Follow the instructions to finish registering your system. Your system remains registered with Poly Lens even after a reset or factory restore.

Register Later
If you don’t register during setup, you can do so on the Poly Lens registration page.

1. Go to https://lens.poly.com/go.
2. Follow the instructions to register your system.

Verify Registration Status
You can check if your system is registered with Poly Lens.
1 In the system web interface, go to Servers > Cloud to check the Registration Status.
Studio X50 and Studio X30 Camera Enhancements
This release includes camera video quality improvements for Studio X50 and Studio X30 systems.
Additional camera settings are also available; for example, you can now adjust the built-in camera’s sharpness and brightness.
Studio X50 and Studio X30 Audio Enhancements
Audio enhancements for the Studio X50 and Studio X30 systems include improved background noise suppression.
Using TC8 Behind a Web Proxy
TC8 devices that must communicate with an external cloud service to control your video system can do so from behind a web proxy. No extra setup is required; the device uses the web proxy information configured on your paired video system.
Also, see information regarding the TC8 and Web Proxy Auto-Discovery Protocol (WPAD) limitation.

Security Updates

See the Polycom Security Center for information about known and resolved security vulnerabilities.

Installation

Get the latest version of Poly VideoOS at Polycom Support. You don’t need a software version key to install version 3.0.2.
You can install updates in a few different ways. See your system’s Poly Video Mode Administrator Guide orPoly Partner Mode Administrator Guide for more information.
Note: If you plan to use Zoom Rooms as your primary partner application, Poly recommends regularly updating your system in the Zoom Admin Portal.
This version does not include the new TC8 device software. For example, if you upgrade your system from 3.0.1 to 3.0.2, the TC8 will continue to use 3.0.1.

Version History

The following table lists the release history of the G7500, Studio X50, and Studio X30 systems.
Release History

• Studio X50 and Studio X30 camera enhancements

• Studio X50 and Studio X30 audio enhancements

• Using a TC8 behind a web proxy

3.0.0| December 2019| • Introducing the Poly Studio X50 and Poly Studio X30
• Introducing Poly Partner Mode
• Poly interoperability with Zoom Rooms
• Introducing the Poly TC8 device
• Poly NoiseBlockAI
• Documentation updates
2.1.0| Aug-19| • Poly EagleEye Cube USB camera support
• Persistent HDMI content
• Comprehensive provisioning template
• CEC support
• H.460 on by default
• Ability to configure wireless channels for Miracast-certified
devices
• Important sleep/wake fixes
• UI updates
---|---|---
2.0.0| May-19| • Introducing the Poly G7500

Language Support

The G7500, Studio X50, and Studio X30 systems support the following languages in Poly Video Mode:

● Arabic
● Chinese (Simplified)
● Chinese (Traditional)
● British English
● American English
● French
● German
● Hungarian| ● Italian
● Japanese
● Korean
● Norwegian
● Polish
● Portuguese (Brazilian)
● Russian
● Spanish
---|---

In Partner Mode, your conferencing provider may have a different set of supported languages.

Resolved Issues

The following table lists the resolved issues in this release of the G7500, Studio X50, and Studio X30 systems.

Note: These release notes don’t provide a complete listing of all known issues that are included in the software. Issues not expected to significantly impact customers with standard voice and video conferencing environments may not be included. In addition, the information in these release notes is provided as-is at the time of release and is subject to change without notice.

Known Issues

using a microphone adapter, don’t download logs during a call.
Audio| EN-166415| Dialing out with RMX Manager to two video systems using M-Mode and mono audio results in SIP calls with poor audio quality.| Configure the systems to use stereo audio instead of mono.
Hardware| EN-143881| If your monitor has a built-in webcam, your EagleEye Cube USB camera may not display video after a software update.| Reconnect the EagleEye Cube USB camera or restart the system.
---|---|---|---
Hardware| EN-145997| Swapping a 4K monitor for a 1080p monitor while your system is asleep results in losing the monitor signal.| Restart the system.
Hardware| EN-156837| Restarting the system without HDMI connection can cause the system to crash when attempting to make an H.323 call.| Don’t restart the system when no HDMI outputs are connected.
Hardware| EN-165611| ** After the initial system setup with a connected EagleEye Cube USB camera, the local video doesn’t display correctly.| Restart the system.
Hardware| EN-165758| After the initial system setup in Poly Video mode, the camera settings and controls in the system web interface don’t work.| Restart the system.
Installation| EN-164564| During system setup, a Studio X50 or Studio X30 system may take up to four minutes to find and pair with a Poly TC8 device purchased at the same time. Once paired, you will be able to select a conferencing application (Poly Video or Zoom Rooms).| None.
Network| EN-143744| If your system’s VLAN changes, your connected IP microphones show as Disconnected.| Restart the system.
Peripherals| EN-154642| Recent call history still displays on the TC8 device after you clear recent calls in the paired video system web interface.| Unpair then pair the TC8 device to clear the recent call list.
Peripherals| EN-164533| During a call, the TC8 loses sync with the system and can no longer control the call.| Restart the system paired with the TC8.
Provisioning| EN-132148| In RealPresence Resource Manager, you can’t provision the exchange. meeting.reminder interval parameter using these permitted configuration values: None, 1, 5, 10, 15, or 30.| Configure this feature using the Meeting Reminder Time in Minutes setting in the system web interface.
Provisioning| EN-157566| The cast.miracast.enforcepin parameter isn’t included in the template configuration file you can download from the system.| None.
Software Updates| EN-158776| If you try to update the Studio X30 system with a USB flash drive, you can’t complete the update on the screen since the touch monitor no longer has its USB connection.| Update using the system web interface.
---|---|---|---
User Interface| EN-132836| In the system web interface, you can’t configure 802.1p/Q settings.| Select Enable 802.1p/Q and select Save. The related settings become configurable.
User Interface| EN-155417| Changing the Time Server setting in the system web interface from Auto to Off , and then back to Auto causes the time to desync between your system and TC8.| Wait 30 minutes or restart your TC8.
User Interface| EN-154200| When in Poly Partner Mode, the Poly G7500, Studio X50, and Studio X30 system web interface Home Screen** settings don’t work.| None.
User Interface| EN-162421| On the Poly Studio X50 and Poly Studio X30 user interface, the system hangs on the Discovering Network screen after a factory restore of the system.| Verify the system has a network connection before initiating a factory restore of the system.
User Interface| EN-165503| When a far-site participant shares content in a Zoom call, G7500 and Studio X50 systems in Poly Video Mode don’t display content and people video based on your system preferences when using dual monitors.| None.
Video| EN-133617| You may see distorted color in a RealPresence Collaboration Server–hosted call.| Do one of the following:

·Update RealPresence Collaboration Server to 8.8.0.3 or later.

· In the system web interface, go to the Network Quality page, turn off Enable Lost Packet Recovery , and turn on Dynamic Bandwidth.

Video| EN-159888| In the Poly Studio X50 and Poly Studio X30 system web interface, the camera Brightness and Color Saturation sliders don’t change the brightness or color saturation levels.| None.

System Constraints and Limitations

This section provides information on constraints and limitations when using G7500, Studio X50, or Studio X30 systems.

Note: Constraints and limitations apply to all systems unless noted otherwise.

Secondary Wi-Fi Network in Partner Mode
You may see the Wi-Fi Network menu in the system web interface after switching from Poly Video Mode to Poly Partner Mode. Disable the secondary Wi-Fi network when the system is in Partner Mode.
Sleep Functions in Partner Mode
To avoid inconsistent behavior in Partner Mode, Poly recommends that you configure sleep settings in your conferencing application rather than the system web interface.
Group Framing with Studio X50 and Studio X30
If your Studio X50 or Studio X30 system is using the Frame Group camera tracking feature, the camera doesn’t recognize and track people in the room who aren’t facing the camera.

Poly EagleEye Cube USB Camera

Note the following when using this camera with your system:

• 1080p at 60 fps isn’t supported, but 1080p at 30 fps is supported.
• The system supports only one directly connected camera at a time. For example, you can’t attach an HDCI camera to the back of the system in addition to the EagleEye Cube USB camera.
• The camera’s stereo audio pickup isn’t supported.
• Camera presets aren’t supported.
• The system logs don’t include entries about the camera. You can download camera logs using the Polycom Companion application.
•  Some camera settings are available only through the Polycom Companion application (for example, hue).
• You can provision camera settings with RealPresence Resource Manager only when you connect the camera to your system.
• If you previously purchased an EagleEye Cube USB camera to use with a Poly Trio system, you can also use the camera with your system. However, to avoid camera connectivity issues with the system, do one of the following to update the camera firmware to at least version 1.1.0-827:
  ➢ Connect the camera to a Poly Trio system running software version 5.9.0AB or later.
  ➢ Update the camera using the Polycom Companion application.

Polycom EagleEye IV HDCI Digital Camera Cable (10 m)

The 10 m (32.8 ft) HDCI cable (part number 2457-64356-101) used to connect an EagleEye IV camera to your G7500 system isn’t supported.
If you need to connect your camera up to that distance, use the Polycom EagleEye Digital Extender instead.

HDMI Input for Content Only
You can use the HDMI input on your system for a content source only. You can’t connect a people video
(camera) source to the HDMI input port.
Polycom Content App
Since the system uses a minimum of TLS 1.2 by default, it’s recommended that you install Polycom
Content App for Windows 1.3.1 or later to avoid issues connecting the client with the system.
Content App for Mac doesn’t currently support TLS 1.2. If you need to use this client, you must configure
your system to support a minimum of TLS 1.1.
Miracast-Certified Devices
Note the following when using Miracast-certified devices with the system:

• Windows devices only require a security code during the first attempt to connect to the G7500 system. If you can’t connect, you may need to remove the system from your device connection list and try again.
• 4K content sharing isn’t supported.
• To confirm you have a Miracast-certified device, search for your device on the Wi-Fi Alliance website.

No Support for HDCP Sources
You can’t send content from a High-bandwidth Digital Content Protection (HDCP) source to your system.
An HDCP source can be a Blu-ray disc player, DVD player, or similar device.

Studio X50 Audio Ports
The following Studio X50 system audio ports are not supported and are reserved for future use:

• 3.5 mm audio input and output
• Polycom RealPresence Debut expansion microphone connection

Poly Microphone IP Adapter

Note the following audio limitations when using the microphone adapter with your G7500 system:

• Polycom Acoustic Fence technology isn’t supported.
• RealPresence Group Series microphone arrays by default are configured to use stereo audio, but the microphone adapter supports only mono mode.
• You can’t connect a SoundStructure accessory to the microphone adapter. To use SoundStructure with a G7500 system, connect it to the codec with a 3.5 mm cable.

Checking Factory Restore Progress
During a factory restore of your system, you can only see the restore progress on a display connected to the secondary monitor HDMI output port.
If you have just one monitor and want to view the restore progress, plug your monitor into the secondary port. (Since the Studio X30 system only has one monitor connection, you can’t see the restore progress.)
USB Headsets and Keyboards
You can’t use a USB headset or keyboard with your system.
Calibrating the EagleEye Producer
You currently can’t calibrate an EagleEye Producer camera connected to your G7500 system for group farming.
Remote Logging and TLS
When your system sends logs to a remote logging server, it may use a version of TLS that you configured your system not to use. This happens because your system sends logs using the TLS version configured on your remote logging server.
For example, if you set your system’s minimum version of TLS to 1.2, but the server only uses TLS 1.0, it still receives the logs.
Web Proxies
Note the following limitations when using a web proxy with your system.
Secure Media Streams
Media streams (audio, video, and content) over HTTPS aren’t supported.

TC8 and Web Proxy Auto-Discovery Protocol (WPAD)
A TC8 device can’t communicate through a web proxy if the paired video system is downloading the
required proxy-auto configuration (PAC) file using the web proxy auto- discovery protocol (WPAD).
Sharing Content with RealPresence Desktop
You can’t share content to a system using the RealPresence Desktop for Windows or Mac application.
Video Color
Color reproduction accuracy can vary depending on environmental conditions and camera sensor capabilities.

Interoperability

This section includes supported peripherals and products tested with this release.
Note: Peripherals are supported in Poly Video Mode and Poly Partner Mode unless noted otherwise.

Supported G7500 Peripherals and Applications
G7500 systems support the following peripherals:

• Poly TC8
• Poly IP Table Microphone
• Poly IP Ceiling Microphone
• Poly Microphone IP Adapter
• Polycom RealPresence Group Series table and ceiling microphone arrays (connected using the microphone adapter)
• Polycom SoundStructure accessory (with 3.5 mm line-level connection)
• Polycom Stereo Speaker Kit
• Poly EagleEye Cube USB camera
• Polycom EagleEye IV camera
• Polycom EagleEye Director II camera (HDCI connections only)
• Polycom EagleEye Producer camera
• Polycom EagleEye Digital Extender
• Poly Bluetooth Remote Control (Poly Video Mode only)
• Polycom Content App (Poly Video Mode only)
• Zoom Rooms

Supported Studio X50 Peripherals and Applications
Studio X50 systems support the following peripherals and applications:

• Poly TC8
• Polycom Content App (Poly Video Mode only)
• Zoom Rooms

Supported Studio X30 Peripherals and Applications
Studio X30 systems support the following peripherals and applications:

• Poly TC8
• Polycom Content App (Poly Video Mode only)
• Zoom Rooms

Supported Browsers
You can access the system web interface with the following browsers:

• Google Chrome 46.0.2490.86 and later
• Apple Safari 9 and later
• Mozilla Firefox 42.0 and later
• Microsoft Edge 17 and later

Products Tested with This Release
The G7500, Studio X50, and Studio X30 systems are tested extensively with a wide range of products.
The following list is not a complete inventory of compatible equipment. It indicates the products that have been tested for compatibility with this release.
Note: Poly recommends that you upgrade your Poly devices with the latest software versions, as compatibility issues may already have been addressed by software updates. See the Current Polycom Interoperability Matrix match product and software versions.

External MCU, Call Managers, Recorders, Gatekeepers, and Gateways

8.8.0 and 8.8.1
Polycom RealPresence DMA 7000, Appliance and Virtual Editions| 10.0.0
---|---
Polycom RealPresence Resource Manager, Virtual Edition| 10.8.0
Polycom RealPresence Media Suite| 2.8.2
Polycom Multipoint Layout Application| 3.1.6.2
Cisco Telepresence Video Communication Server| X8.11.3
Cisco Unified Communications Manager (CUCM)| 12.0 (1)

Poly Endpoints

Third-Party Endpoints

Peripherals and Applications

Getting Help and Copyright Information

GETTING HELP
For more information about installing, configuring, and administering Poly/Polycom products or services, go to Polycom Support.
Plantronics, Inc. (Poly – formerly Plantronics and Polycom)
345 Encinal Street
Santa Cruz, California
95060
© 2020 Plantronics, Inc. All rights reserved. Poly, the propeller design, and the Poly logo are trademarks of Plantronics, Inc. All other trademarks are the property of their respective owners.
Patent Information
The accompanying product may be protected by one or more U.S. or foreign patents and/or pending patent applications held by Polycom, Inc.
Disclaimer
This software is provided ‘as is with no explicit or implied warranties in respect of its properties, including, but not limited to, correctness and fitness for purpose.

References

• support.polycom.com/PolycomService/support/us/support/documentation/security_center.html
• support.polycom.com/PolycomService/support/us/support/service_policies.html
• Poly Zero Touch Onboarding
• Home - HP Support Community
• Poly Documentation Library
• Poly Documentation Library
• Poly Documentation Library
• Poly Lens
• support.polycom.com/content/support.html
• support.polycom.com/PolycomService/home/home.htm
• Poly | Video Conferencing, Conference Phones & Headsets | Poly, formerly Plantronics & Polycom
• Poly Services - Support, Professional, and Managed Services | Poly, formerly Plantronics & Polycom
• Poly Conferencing Solutions by Industry | HP® Official Site
• Product Finder | Wi-Fi Alliance

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