1077790583 Hp Poly Blackwire 3215 Headset User Guide
- June 1, 2024
- Poly
Table of Contents
1077790583 Hp Poly Blackwire 3215 Headset
Product Information
Specifications
- Product: Blackwire 3200 Series
- Type: Corded headset with inline call control
- Connectivity: USB-A/USB-C connector or 3.5 mm connector (available on Blackwire 3215/3225 only)
- Software: Compatible with Poly Lens Desktop App and Plantronics Hub Desktop App for advanced settings
- Features: Inline controller with call button, volume controls, and mute button
Product Usage Instructions
Setup
Power on your headset by connecting it to your computer or mobile device using
the USB-A/USB-C connector or the 3.5 mm connector (available on specific
models only).
Load Software:
Customize device behaviour through the Poly Lens Desktop App. Some softphones
may require Poly software for call control functionality. Keep firmware and
software updated for optimal performance.
Fit
- Adjust the Headband: Lengthen or shorten the band for a comfortable fit, ensuring cushions sit over the centre of your ears.
- Position the Boom: Rotate the boom to align with your mouth.
- Adjust the Boom: Gently bend the boom in or out to position it approximately two finger widths from the corner of your mouth.
Use the Inline Controller
- Make/Take/End Calls: Use the headset call button or softphone application to manage calls.
- Volume Control: Adjust the listening volume using the volume up (+) or volume down (-) buttons.
- Mute Function: Press the mute button to mute the microphone. Press again to unmute.
Troubleshooting
- I cannot hear the caller:
- Check headset connection and volume settings.
- Callers cannot hear me:
- Ensure the microphone is not muted and properly positioned.
- The sound in the headset is distorted:
- Check for any audio interference and adjust volume levels.
- Headset call control not working with softphone:
- Ensure compatible softphone and Poly Lens Desktop App are installed.
Frequently Asked Questions (FAQ)
My phone is not finding my headset during a call or while listening to
music.
This issue may arise due to connectivity problems. Ensure the headset is
properly connected to your device and try re-establishing the connection.
Overview
Setup
Power on your headset by connecting to your computer or mobile device.
You can connect your headset in 2 ways:
-
Via USB-A/USB-C connector
NOTE Headset call control functionality may vary in mobile devices. -
Via 3.5 mm connector
NOTE Headset call control functionality is not available.
Load software
- 3.5 mm connector available on Blackwire 3215/3225 only.
- Customize your device behaviour through advanced settings and options with the Poly Lens Desktop App. Some softphones require the installation of Poly software to enable device call control (answer/end and mute) functionality. Download: poly.com/lens.
- NOTE Device settings are also available in Plantronics Hub Desktop App.
Update your Poly device
Keep your firmware and software up-to-date to improve performance and add new
features to your Poly device.
Update your device using your computer with the Poly Lens Desktop App. Download at poly.com/lens.
While updating:
- Do not use your Poly device until the update is complete.
- Do not start a second update from a second device.
- Do not stream media.
- Do not answer or place a call.
Adjust the headband
Lengthen or shorten the band until it fits comfortably. The cushions should
sit comfortably over the centre of your ears.
Position the boom
- This headset can be worn on the left or right side.
- Rotate the boom to align with your mouth.
CAUTION To avoid breaking the boom, only rotate it up and over 180°.
Adjust the boom
Gently bend the boom in or out so it is approximately two finger widths from
the corner of your mouth.
Use the inline controller
Make/take/end calls
Headset call control is a software feature and is dependent on a compatible
softphone. If you have not installed Poly Lens Desktop App (poly.com/lens) or
do not have a compatible softphone, press the headset call button first and
then make/take/end the call using the softphone application.
-
Answer or end a call
Tap the Call button or use your softphone. -
Make a call
Dial using your softphone application. -
Redial
If not on an active call, double-key press the call button to redial the last call. -
Hold
Press and hold the call button for 2 seconds to put a call on hold.
Volume
Mute
-
Listening volume
Press the Volume up (+) or Volume down (-) button. -
Adjust headset microphone volume (softphone)
Place a test softphone call and adjust the softphone volume and PC sound volume accordingly.
During a call, briefly press the mute button to mute the microphone on the inline controller. To unmute press the button again.
Troubleshooting
-
I hear a high-pitched noise when wearing the headset.
Ensure that your 3.5 mm connector is fully connected to the headset controller. -
I cannot hear the caller.
- The listening volume is too low. Press the volume up button on the headset. and/or ensure that the volume setting on your computer is set accurately.
- Your headset is not set as the default audio device. Use the audio settings in your sound control panel/preferences to select your headset as the default audio device.
- Ensure that your 3.5 mm connector is fully connected to the headset controller.
-
Callers cannot hear me.
- Headset is muted. Tap the mute button to unmute the microphone.
- The headset microphone boom is aligned incorrectly. Align the headset boom with your mouth.
- Your headset is not set as the default Voice device. Use the audio settings in your sound control panel/preferences to change the input device.
- Ensure that your 3.5 mm connector is fully connected to the headset controller.
-
The sound in the headset is distorted. I can hear an echo in the headset.
- Lower the listening volume on your softphone until the distortion disappears.
- Adjust the volume on the headset.
- Ensure that your 3.5 mm connector is fully connected to the headset controller.
-
When I use my headset with a softphone, the headset call control and mute buttons don’t work.
- Make sure the softphone you are using is supported by viewing www.plantronics.com/softphonecompatibility.
- If required to enable headset control (answer/end and mute) functionality, ensure you have the Poly Lens Desktop App installed. See Load software.
- Your mobile device may not support call control functionality. Check with the device manufacturer.
-
The other headset I was using to listen to music does not work any more.
Your headset will set itself as the default audio device in Windows. Use the audio settings in your sound control panel/preferences to change the audio device. -
My phone is not finding my headset during a call or while listening to music.
When on a call or listening to music, make sure that audio is routing to the desired headset by going to your settings and ensuring it is defaulted.
Support
NEED MORE HELP?
poly.com/support
-
Plantronics, Inc.
345 Encinal Street Santa Cruz, CA 95060 United States -
Plantronics B.V.
Scorpius 171 2132 LR Hoofddorp Netherlands
© 2022 Plantronics, Inc. All rights reserved. Poly, the propeller design, and the Poly logo are trademarks of Plantronics, Inc. All other trademarks are the property of their respective owners. Manufactured by Plantronics, Inc.
211088-06 02.22
References
- plantronics.com/softphonecompatibility
- Poly Lens Device Management App | HP® Official Site
- poly.com/support