AT&T DOC20200705 Turbo Hotspot 2 User manual

AT&T DOC20200705 Turbo Hotspot 2

Introduction

About this user guide
Thank you for purchasing your new Turbo Hotspot 2. Read below to learn how best to use this guide to get the most out of your mobile hotspot.

Before using your hotspot
First, read the Quick Start Guide and Safety Information Guide that came with your device thoroughly for proper usage. Accessible services may be limited by subscription contract conditions.

Screenshots and icon labels
Screenshots, icon labels, and other visuals are simplified for illustrative purposes in this user guide and may appear different from your hotspot’s display.

Getting started
The topics in this next section will introduce you to your mobile hotspot, help you get set up with service, provide an overview of the device screen, and get you started with basic device operations.

Getting Started

Meet your Turbo Hotspot 2
Familiarize yourself with the various screens, icons, and buttons to use your device.

Setting Up Your Mobile Hotspot

The mobile hotspot includes a SIM card in the box.

Insert SIM card

1. Remove the back cover and take the battery out.
2. Remove the SIM card from the outer card.
3. Locate the SIM card slot. Hold SIM so that the cut corner is at the top and gold contacts are facing downward. Insert SIM by pressing down on the clip and sliding into the SIM slot.
   Warning: To avoid any damage to your device, only use the standard Nano- SIM card provided.

Re-insert the battery

1. Align the battery contacts with the terminals in the battery compartment. Push the battery down until it clicks into place.
2. Line up the groove at the back of the device with the battery cover (the arrow will be pointing down).
3. Replace the battery cover over the battery compartment and press down on the four corners of the battery cover until it clicks into place.

Charge mobile hotspot fully
Your device includes a charger. To charge, plug one end of the charger into an electrical outlet and the other end into the device’s USB-C port.

Turn the device on
Press and hold the Power/Navigation button for 3 seconds to turn on.
If needed, here is how to remove the SIM card:

1. Remove back cover and take the battery out.
2. Locate the SIM card slot.
3. Push down on the plastic clip in front of the SIM card while sliding the SIM card out of its slot.

Display Layout and Screens

There are four different screens on this device. Use the Power/Navigation button to loop through them.

Home Screen

Using Your Device
Use the Power/Navigation Button to perform these basic operations.

• Power On: Press and hold for 3 seconds or until you see “Hello” appear on the screen. Restart Device: Press and hold for 10 seconds.
• Power Off: Press and hold for 3 seconds or until you see “Goodbye” appear on the screen. Wake Screen: Press and release.
• Navigate Screens: Press and release.

Connecting to the Internet

When you turn on your mobile hotspot (with SIM card inserted), it will automatically connect to your carrier’s network. Connect your Wi-Fi enabled device, such as a computer, smartphone, or tablet, to the mobile hotspot Wi-Fi network to access the Internet. Keep the Turbo Hotspot 2 in range of the device you want to connect with and follow the instructions below.

Connecting

1. Turn on your mobile hotspot by pressing and holding the Power/Navigation button for 3 seconds.

2. Open your Wi-Fi network manager on your computer, smartphone, tablet, or other Wi-Fi enabled device. This will be typically found in your device’s network settings or connections menu.

3. Connect your Wi-Fi enabled device to the Turbo Hotspot 2 by selecting your mobile hotspot’s network name (SSID)
   “hotspot_XXX” for the 2.4 GHz Wi-Fi network or
   “hotspot_XXX_5GHz” for the 5 GHz Wi-Fi network.

4. Once selected, enter the password (KEY) which can be found on your mobile hotspot’s home screen.

5. Open a web browser and visit your favorite website to confirm a successful connection.
   Note: Your mobile hotspot’s Wi-Fi network name (SSID) and Wi-Fi network password (KEY) can be changed in the Online WebUI Manager under Wi-Fi Basic Settings.See “Change your Wi-Fi login credentials” section on the page 10.

Connecting via WPS Button
This is a quick and easy alternative to connect your devices securely.

1. Keep the Turbo Hotspot 2 in range of the device you want to connect with.

2. Turn on your mobile hotspot by pressing and holding the Power/Navigation button for 3 seconds.

3. Open your Wi-Fi network manager on your computer, smartphone, tablet, or other Wi-Fi enabled device.

4. Connect your Wi-Fi-enabled device to the Turbo
   Hotspot 2 by selecting your mobile hotspot’s network name (SSID) “hotspot_XXX” for the 2.4 GHz Wi-Fi network or “hotspot_XXX_5GHz” for the 5 GHz Wi-Fi network.

5. Press and hold the WPS button located on the bottom of the mobile hotspot.

6. Your Wi-Fi-enabled device will start connecting.

7. “WPS Success” will be displayed on the hotspot screen to confirm a successful connection. Your Wi-Fi-enabled device should also show a successful connection.

Connecting via Tethering
You can also connect your Wi-Fi enabled device to the mobile hotspot using a USB-C cable instead of using the Wi-Fi network.

1. Make sure your mobile hotspot is on and has an active data connection.
2. Connect one end of the USB-C cable to the hotspot and the other end to your device.
3. Your device will detect a network connection via USB automatically.
4. Check your connection by visiting a website.

Charging the Hotspot
To charge, plug one end of the charger into an electrical outlet or a laptop and the other end into the device’s USB-C port.

1. When the device is charging, the battery icon will display a lightning symbol
2. The hotspot will automatically turn on when plugged into charge, even if it was previously off or the battery was fully dead.
3. When the device is plugged in and charging, the display screen will timeout after 1 minute.
   Note: It will take the hotspot up to 2.5 hours to charge fully from 0% when using the wall charger and cable provided. Charging times may vary when using other 3rd-party chargers and accessories.

Online WebUI Manager

The Online WebUI Manager is a virtual dashboard to manage your mobile hotspot’s settings, features and security controls.

Accessing the Online WebUI Manager

1. After connecting the hotspot to your Wi-Fi enabled device, open a web browser and enter
   http://192.168.1.1 (or http://hotspot.webui) in the address bar.

2. Enter the WebUI password and select Login.
   Note: The admin password is the last 8 digits of the mobile hotspot’s IMEI code. The IMEI code is printed on the device label underneath the battery. You can also find it listed on the Device Details Screen of your Turbo Hotspot 2.

3. The admin password can be changed in the Online WebUI Manager under System > Administrator.

Change the admin password

1. Select System > Administrator.
2. Enter new password and re-confirm the new password.
3. Click Save.

Online WebUI Manager: Managing Wi-Fi Settings

Once you’re logged in to the Online WebUI Manager you can make adjustments to the following Wi-Fi settings.

Change your Wi-Fi login credentials

1. You can customize your mobile hotspot’s Wi-Fi network name (SSID) and Wi-Fi network password (KEY).
2. Select Wi-Fi > Wi-Fi Basic Settings.
3. To rename the SSID, delete the default network name listed in the Network Name (SSID) and replace with your custom name. Note, you can change the Network Name (SSID) for both of the respective Wi-Fi networks: 2.4 GHz or 5 GHz Wi-Fi networks.
4. To change the password (KEY), delete the default network key listed in the Password field and replace. Note: You can change the password for both respective Wi-Fi networks: 2.4 GHz or 5 GHz networks.
5. Click Save.
6. The hotspot will refresh with the updated Wi-Fi credentials.
   Note: You will need to reconnect any connected Wi-Fi enabled devices to the hotspot upon updating credentials.

Disable a Wi-Fi network

1. Select Wi-Fi > Wi-Fi Basic Settings.
2. 2. Click the Enable/Disable switch under the network you would like to disable.

Change maximum connected devices

1. Go to Wi-Fi > Wi-Fi Advanced Settings.
2. Go to the drop-down menu under Max Connected Devices. Choose your preferred maximum number of devices allowed from 1-15.
3. Click Save.
   Note: You will need to reconnect any connected Wi-Fi enabled devices to the hotspot upon updating the maximum number.

View all connected devices

1. Go to Wi-Fi > Connected devices.
2. All devices currently connected will be listed.
   Note: Block any connected device by clicking on the + symbol next to the device. Unblock a device by clicking the – symbol next to the device listed under Blocked Devices.

Connect a device via WebUI WPS

1. Go to Wi-Fi > WPS.
2. Activate the WPS connection on the device you want to connect to the hotspot.
3. Click Push WPS Button on the Online WebUI Manager.
4. WPS Success will be displayed on the hotspot to confirm connection.
   Note: You can disable the WPS feature from the device by unchecking the Enable box .

Accessing Messages

The message icon on the Home Screen will indicate when a new message is received. Log into the Online WebUI Manager to view and delete your messages.

Viewing messages on the Turbo Hotspot 2

1. Press the Power/Navigation button from the Home Screen to scroll to the Message Screen.
2. The highlighted message will automatically scroll left to right to display the entire contents of the message.
3. Press the Power/Navigation button to switch to the next message.
4. You can delete messages only via the Online WebUI Manager.

Note: If there are no unread messages, the Message Screen will not appear on the hotspot.

Reading messages on the Online WebUI Manager

1. Select Messages.
2. A list of messages will be displayed.
3. Click on the message to open it in full display.

Deleting messages on the Online WebUI Manager

1. Select Messages.
2. A list of messages will be displayed.
3. Select the checkbox next to the message you want to delete.
4. Click Delete.

Online WebUI Manager: Adjusting Security Settings

The Online WebUI Manager lets you set the limits for certain websites and block unwanted connections.

Set parental controls
Limit the websites certain Wi-Fi-enabled devices are able to connect to and the times they are allowed to connect.

1. Select Security > Parent Control.
2. Click the Add New Rule button to enable Parent Control.
3. Add MAC address for the device that you want to set limits for.
4. Restrict specified websites and limit usage times or days, as desired.
5. Click Save.

Block unwanted devices
Block unwanted devices from connecting to your mobile hotspot.

1. Select Security > MAC Filter.
2. Select blacklist or whitelist mode.
3. Click Add New Rule then input a MAC address to add a new whitelist or blacklist rule.
4. Click Save.

Block unwanted websites
Block your device from connecting to unwanted websites while connected to your mobile hotspot.

1. Select Security > Website Filter.
2. Select blacklist or whitelist mode.
3. Click Add New Rule then input the website’s URL to add a new whitelist or blacklist rule.
4. Click Save.

Online WebUI Manager: Configuring Network Settings

LAN Settings

1. Manual LAN settings (IP, DHCP, etc.) can be configured through the Online WebUI Manager.
2. Select Settings > LAN Settings.
3. Configure settings by filling out the following fields: IPv4 Address, IPv4 Subnet Mask, DHCP Address Pool Start, DHCP Address Pool End, DHCP Lease Time.
4. Click Save.

Enable/Disable Cellular Data
Turn off Cellular Data to block all internet traffic on the mobile hotspot.

1. Select Settings > Mobile Settings.
2. Click the toggle switch under Cellular Data to switch on or off.
3. Click Save.

Access Point Name (APN) Settings
Your mobile hotspot comes pre-configured with the access point name (APN) for your network service provider. The mobile hotspot checks the APN to determine the type of network connection to establish.

Add an APN for another network

1. Select Settings > Mobile Settings.
2. Click Add New Rule.
3. Fill out the following fields:
   • For Profile Name, enter the Profile Name of APN.
   • For APN, enter the APN provided by carrier.
   • For Username and Password, enter the Username and Password provided by the carrier (if they are required for the network).
   • For Authentication, select the authentication mode: PAP/CHAP (recommended default); PAP; CHAP.
   • For IPType, select the type: IPv4v6 (recommended default); IPv4.
4. When completed, click Save.

Select an APN to use

1. Select Settings > Mobile Settings.
2. Select the Action radio button next to the APN entry.
3. Click Save.

Port Forwarding
Port forwarding allows remote computers on the Internet to connect to a specific computer or service within the private LAN. When enabled, incoming traffic is forwarded to specific ports and devices on your network using their local IP addresses.
Note : Port forwarding creates a security risk. When not required, it is recommended to keep it disabled.

1. Select Settings > Port Forwarding.
2. Click Add New Rule.
3. Fill out the following fields:
   • For Name, use a meaningful name to identify the purpose of the forward rule.
   • For Protocol, choose the protocol option to match forwarding rule. The options include TCP+UDP, TCP, UDP.
   • For External Ports, enter the destination port (for example: 5060) or port range (for example: 5000-5050) on the incoming traffic from the external network.
   • For Internal IP, enter the IP address of the internal host. Redirect matched incom-ing traffic to the specified internal host.
   • For Internal Ports, enter the port code of the internal host. Redirect matched incoming traffic to the given port (for example: 5060) or port range (for example: 5000-5050) on the internal host.
4. When completed, click Save.

Enable VPN Pass-Through
To connect to a corporate network using VPN, you must first enable VPN connections (pass-through).

1. Select Settings > VPN Passthrough.
2. Click the toggle switch on

Online WebUI Manager: Manage System Settings

Device Settings Backup
You can back up and restore mobile hotspot settings. Backing up and restoring are useful if you use more than one device and you want the same settings on all of your devices. You can also save your settings before resetting to factory defaults or changing the settings.

Backup settings

1. Select Settings > Backup and Restore.
2. Click Export.
3. The backup file will be saved to your hard drive.

Restore settings from a backup file

1. Select Settings > Backup and Restore.
2. Click Choose File.
3. Select the backup file from your hard drive.
4. Click Import.

Adjust the display settings to increase battery life
Set the screen time-out to a shorter period to reduce the amount of time the mobile hotspot waits before the screen turns blank.

1. Select System > Power Saving.
2. Select the length of time the device will wait before the screen turns blank in the Display Timeout drop-down menu.
3. Choose between 1, 3, 5, 10 minutes or Always on.
4. Click Save.

Note: The display timeout is defaulted to 1 minute.

Adjust the device sleep settings to increase battery life
Set the Wi-Fi standby time to a shorter period to reduce the amount of time the mobile hotspot is inactive and turns off the network.

1. Select System > Power Saving.
2. Select the length of time the device will wait before the screen turns blank in the Wi-Fi Standby drop-down menu.
3. Choose between 1, 3, 5, 10 minutes or Always on.
4. Click Save.
   Note: The Wi-Fi standby time is defaulted to 10 minutes.

Update Mobile Hotspot Software
You can check for new software updates through the Online WebUI Manager.

1. Select System > Software Update.
2. Click Check for Updates.
3. Wait a moment as the device searches for updates.
4. If there is an update, you will be prompted to activate the update on the Online WebUI Manager.
   Note: The battery life must be over 30% to proceed with the software update.

Perform a Factory Reset
You can restore your mobile hotspot to default factory settings. It will reset all of the custom settings saved.

1. Select System > Factory Reset.
2. Click Reset.
3. Click Confirm.
4. Wait a moment as the device is restored to the default settings.
5. You will need to re-connect to the device with its default Wi-Fi login credentials shown on the display.

You can also manually perform a factory reset by inserting a paperclip (or a long, narrow object) into the reset pinhole located on the bottom of device and holding for 6 seconds.

Note: The Online WebUI Manager admin password will be restored to its default after a factory reset. The default password is the last 8 digits of the device IMEI that can be found on the label under the battery or on the Device Details screen.

View device information
Device details such as Model, IMEI, SW version, IP address, Network status, and the phone number associated with your hotspot can be viewed on the Online WebUI Manager.
Select System > Device Information.

Troubleshooting

Check below for solutions to common problems you may experience.
Problem: The device cannot connect to the mobile hotspot.
If you are experiencing problems connecting to the mobile hotspot, try the following suggestions:

• Restart the mobile hotspot
• Restart the device you want to connect (laptop, smartphone, etc.)
• Confirm the Wi-Fi network name (SSID) and password (KEY) and establish a new connection to the mobile hotspot

Problem: The device is connected to the mobile hotspot but cannot access the internet.
If your device has successfully connected to the mobile hotspot’s Wi-Fi network but you cannot access the internet, try the following suggestions:

• Check the signal strength and network indicator on your device’s display home screen and confirm the hotspot has network coverage in the area
• Make sure your SIM card is active and properly installed. See Insert SIM Card section on page 6
• Check to see if Cellular Data is enabled in the Online WebUI Manager. See Enable/Disable Cellular Data section on page 14

Problem: Download and/or upload speeds are slow.
If you are experiencing a slow internet connection while connected to the mobile hotspot, try the following suggestions:

• Check the signal strength on your device’s display home screen. A low signal strength can indicate a weak connection to the network in your area
• Please make sure your device is in close range to the mobile hotspot to optimize the Wi-Fi connection

Problem: Forgot the password to the Wi-Fi network.
The password to your Wi-Fi network can be easily found on your device’s Home screen and Wi-Fi Info screen. If you need to change your Wi-Fi password, this can be done through the Online WebUI Manager. See Change your Wi-Fi login credentials section on page 10.

Problem: Forgot the password to the Online WebUI Manager.
The default admin password to the Online WebUI Manager is the last 8-digits of the IMEI code, which is printed on the device label (underneath the battery) or found on the Device Details screen of your device.
If you have changed your password and need to reset the password back to the default password, please perform a manual factory reset by inserting a paperclip (or a long, narrow object) into the reset pinhole located on the bottom of device and holding for 6 seconds.

Product Specifications

Warranty Information

The Turbo Hotspot 2 is covered by the AT&T 2-year warranty. See att.com/warranty for details.

Warranty
With this manufacturer’s warranty (hereinafter: the “Warranty”), Emblem Solutions
(hereinafter: the “Manufacturer”) guarantees this product against any material, design, and manufacturing defects. The duration of this Warranty is specified in article 1 below.
This Warranty does not affect your statutory rights, which cannot be excluded or limited, in particular in relation to the applicable legislation on defective products.

Warranty Duration
The product may consist of several parts, which may have separate warranty periods, to the extent permitted by local laws. The “Warranty Period” (as defined in the table below) takes effect on the date of purchase of the product (as indicated on the proof of purchase).

1. Warranty Period
   • Phone 24 Months
   • USB Cable and Charger 12 Months
   • Other Accessories (if included in the box) 12 Months
2. Warranty period for repaired or replaced parts: Subject to special provisions of local laws in force, the repair or replacement of a product does not, under any circumstances whatsoever, extend the original warranty period of the product concerned. However, the repaired or replaced parts are guaranteed in the same manner and for the same defect for a period of ninety days after delivery of the repaired product, even if their initial warranty period has expired. Proof of purchase required.

Implementation of the Warranty
If your product is faulty under normal conditions of use and maintenance, in order to benefit from the present warranty, please contact AT&T Customer Service at 1-800-331-0505 for assistance. The customer support center will then provide you with instructions on how to return the product for support under warranty.

Warranty Exclusions
The manufacturer guarantees its products against material, design, and manufacturing defects. The Warranty does not apply in the following cases:

1. Normal wear and tear of the product (including on the camera lenses, batteries, and screens) requiring periodic repair and replacement.
2. Defects and damages due to negligence, to the product being used other than in a normal and customary manner, to non-compliance with the recommendations of this User Manual, to an accident, regardless of the cause. Instructions for use and maintenance of the product can be found in your product’s User Manual.
3. The opening, unauthorized disassembly, modification being carried out or repair of the product by the end-user or by persons or by service providers not approved by the Manufacturer and/or with spare parts not approved by the Manufacturer.
4. Use of the product with accessories, peripherals, and other products whose type, condition, and/or standards do not meet the Manufacturer’s standards.
5. Defects associated with the use or connection of the product to equipment or software not approved by Manufacturer. Some defects may be caused by viruses due to unauthorized access by yourself or by a third-party service, computer systems, other accounts, or networks. This unauthorized access may take place through hacking, misappropriation of passwords, or various other means.
6. Defects and damage due to the exposure of the product to humidity, extreme temperatures, corrosion, oxidation, or to any spillage of food or liquids, chemicals, and generally any substance likely to alter the product.
7. Any failure of embedded services and applications that have not been developed by the Manufacturer and whose functioning is the exclusive responsibility of their designers.
8. Installation and use of the product in a manner that does not comply with the technical or security standards of regulations in force in the country where it’s installed or used.
9. Modification, alteration, degradation or illegibility of the IMEI number, serial number or EAN of the product.
10. Absence of proof of purchase.

Upon expiration of the warranty period or upon exclusion of warranty, the Manufacturer may, at its discretion, provide a quote for the repair and offer to provide support for the product, at your cost.
The Manufacturer contact and after-sales service details are subject to change. These Warranty terms may vary substantially according to your country of residence.

FAQS

What should I do before using my hotspot?

Before using your hotspot, read the Quick Start Guide and Safety Information Guide that came with your device thoroughly for proper usage.

Can accessible services be limited by subscription contract conditions?

Yes, accessible services may be limited by subscription contract conditions.

Can the visuals in the user guide appear different from my hotspot’s display?

Yes, screenshots, icon labels, and other visuals are simplified for illustrative purposes in this user guide and may appear different from your hotspot’s display.

How do I insert the SIM card into my hotspot?

To insert the SIM card into your hotspot, remove the back cover and take the battery out. Remove the SIM card from the outer card. Locate the SIM card slot. Hold SIM so that the cut corner is at the top and gold contacts are facing downward. Insert SIM by pressing down on the clip and sliding into the SIM slot.

How do I charge my mobile hotspot?

To charge your mobile hotspot, plug one end of the charger into an electrical outlet and the other end into the device’s USB-C port.

how do I turn on my device?

Press and hold the Power/Navigation button for 3 seconds to turn on your device.

How do I connect to the Internet using my mobile hotspot?

When you turn on your mobile hotspot (with SIM card inserted), it will automatically connect to your carrier’s network. Connect your Wi-Fi-enabled devices, such as a computer, smartphone, or tablet, to the mobile hotspot Wi- Fi network to access the Internet.

How do I change my Wi-Fi login credentials?

To change your Wi-Fi login credentials, select Wi-Fi > Wi-Fi Basic Settings in the Online WebUI Manager. You can customize your mobile hotspot’s Wi-Fi network name (SSID) and Wi-Fi network password (KEY).

How do I disable a Wi-Fi network?

To disable a Wi-Fi network, select Wi-Fi > Wi-Fi Basic Settings in the Online WebUI Manager and click the Enable/Disable switch under the network you would like to disable.

How do I view all connected devices?

To view all connected devices, go to Wi-Fi > Connected devices in the Online WebUI Manager. All devices currently connected will be listed.

How do I access messages on my hotspot?

Press the Power/Navigation button from the Home Screen to scroll to the Message Screen. The message icon on the Home Screen will indicate when a new message is received. Log into the Online WebUI Manager to view and delete your messages.

would i be able to use this in a camper off the grid?

That’s exactly what I use it for (as long as you have a plan with a Carrier).

Is there a replacement battery?

no, the battery can not be taken out and replaced

Can this be used internationally?

If you have an international data program

Is this model unlocked?

I took it to the AT&T store and all they did was show me how to connect our devices with a password that was on the box so yes

AT&T DOC20200705 Turbo Hotspot 2

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