AT&T 1738 Digital Answering System User Manual
- June 1, 2024
- AT&T
Table of Contents
AT&T 1738 Digital Answering System User Manual
Fold open this manual for information about this product’s installation and operation. Please also read Part 1 — Important
Product Information
Parts List
- 1738 Answering System
- Power Cord
- User Manual Part 1
- User Manual Part 2
- Wallet cards
Before You Install
Choose a location for the answering system near a modular telephone jack and a
standard electrical outlet not controlled by a wall switch.
NOTE: If you do not want to connect a telephone, skip Step 2. Use only
the power cord supplied with this product. If you need a replacement, call
1-800-222- 3111.
Input: 120 V, 60 Hz.
Output: 6V AC, 350 mA.
Connect the telephone line cord.
Turn System On/Off
Before proceeding to set up features, press To turn the system on. To turn the
system off, press again. When the system is off, the indicator above the
PLAY/STOP button is off and the message Window is blank.
NOTE: If the Message Window is blank make sure the power cord is securely
connected to both the answering system and an electrical outlet not controlled
by a wall switch. Press to make sure the system is on.
FEATURE SETUP
- To enter Feature Setup mode, press and hold until the system announces “VOICE IS…”
- Press and release until the system announces the feature you want to set.
- Press and release until the system announces the thing you want. Refer to the Feature Summary for options.
- Press and release Sto set up the next feature listed on the Feature Summary
- Press and release Pto exit Feature Setup.
- The new settings will be saved.
- After you have selected the feature options, you can review the settings by pressing and releasing .
FEATURE SETUP
When any feature is on, the Message Window displays
When any feature is off, the Message Window displays
Feature Summary
Feature Summary continued
OPERATION
Set the Clock
You must set the clock once so that the system announces the correct day and
time with your messages. After this, if you subscribe to the Caller ID, the
system will automatically reset the clock each time a new call information is
received.
- Press exit at any time while setting the clock.
- Press and hold until the Message Window displays C and the default day is announced.
- To change the day setting, press and release or until the correct day is announced.
- Press and release . The current hour setting is announced.
- To change the hour setting, press and release until the correct hour is announced.
- Press and release . The current minutes setting is announced.
- To change the minutes setting, press and release until the correct minutes setting is announced.
- Press and release . The current year is announced.
- To change the year setting, press and release or until the correct year is announced.
- Press and release . The new day, time and year are announced. To check the clock press and release
NOTE: In the event of a power failure, see the instructions at the bottom of the unit to reset the clock.
Record Your Announcement
Before using this answering system, you should record the announcement (up
to three minutes long) that callers will hear when the system answers a call.
If you choose not to record an announcement, the system answers with a pre-
recorded announcement: “HELLO. PLEASE LEAVE A MESSAGE AFTER THE TONE.”
- Press and hold a When the system beeps, speaking toward the microphone normally, from about nine inches away. While you are recording, The message Window blinks.
- To stop recording, release .
- The system automatically plays back your announcement.
- To review your announcement, press and release .
- To erase your announcement and return to the pre-recorded announcement, press Delete while your announcement is playing.
- Callers can skip the announcement by pressing .
Record a Memo
You can record a memo for up to three minutes to be stored as an incoming
message.
- Press and hold . When the system beeps, speak toward the microphone.
- To stop recording, release .
- To play the memo, press .
Answer Calls
When the system answers a call, the caller hears the announcement you
recorded, followed by a beep. After the beep, the system begins recording your
caller’s message. A caller can leave a message up to three minutes long. If
the message is longer than three minutes, or if the caller is silent for more
than seven seconds, or if the system runs out of memory, the system beeps once
and hangs up. Callers can skip over your announcement by pressing .
Call Screening/Intercept
Set the system to answer calls, and set the volume control so you can hear the
caller’s message. If you choose not to hear the caller’s message, adjust the
volume to the lowest setting. The Message Window displays 0. If the Number
Announce feature is on, the caller’s telephone number will be announced.
NOTE: If you listen to messages or change feature settings, the volume
will automatically adjust to an audible level. You will need to reset the
volume to the lowest setting. If you decide to speak with the caller, lift the
handset of any telephone on the same line. The system stops recording and
resets to answer calls. If the system doesn’t disconnect immediately, press
and release the telephone switchhook.
Caller ID Number Announce
NOTE : For these features to work, you must subscribe to the Caller
Identification service from your telephone service provider. There is a fee
for this service, and it may not be available in all areas. This system can
announce the telephone number of a caller, between the second and third rings.
(See Feature Setup and Feature Summary to turn this feature on).
Store Number
When this feature is on, the system will announce a caller’s number when
playing back a message.
Accept Blocked Calls
When this feature is set to OFF, the system will respond to “blocked” calls
(those from callers who have chosen to block their numbers from
identification) with the pre-recorded announcement, “WE’RE SORRY, BLOCKED
CALLS TO THIS NUMBER CAN NOT BE ACCEPTED.” The system then hangs up without
recording a message. When this feature is set to ON, it will answer and record
messages from any caller.
Message Window
The Message Window displays the total number of messages that have been
recorded. If there are more than nine messages recorded, the Message Window
alternately displays the two digits of the total number of messages recorded.
If the Message Window displays F, then the memory is full and you’ll need to
delete messages before new ones can be recorded.
PLAY Light
The PLAY Light blinks when you have new messages and remains steady when you
have messages in memory that you’ve already played. The PLAY Light is off when
there are no messages in memory.
Listen to Your Messages
As the system plays back messages, the Message Window displays the number of
the message playing. Before playing each message, the system announces the day
and time the message was received. If the clock wasn’t set when the message
was recorded, either because you didn’t set the clock or because there was a
power failure after you set it, the system will announce “POWER FAILURE” after
the time and day. After playing the last message, the system announces “END OF
MESSAGES.” Play messages — Press . If you have new messages, they will be
played first, then old messages. If you have no new messages but have old
messages, the old messages will be played.
If you have no messages, the system announces “NO MESSAGES.” Play message at half speed — Hold down while the message is playing. Play message twice as fast — Hold down while the message is playing. Repeat the entire message — Press and releaser. Repeat the previous message — Press twice, and continue this process to hear other previous messages. Skip to the next message — Press and release . Stop message playback — Press and release .
Save Messages
The system automatically saves your messages if you do not delete them. The
system can save about 40 minutes of messages, including your announcement, for
a total of up to 99 messages. When memory is full, you must delete some or all
messages before new messages can be recorded.
Memory Monitor
You can determine the system’s remaining recording time.
- If the system is on, press to turn the system off.
- Press Again to turn the system on. The system announces the remaining recording time in minutes.
- (If under five minutes remaining, the system announces “THE MACHINE IS ON. LESS THAN FIVE MINUTES TO RECORD.”)
Memory is Full
When memory is full, or 99 messages have been recorded, the Message Window
flashes F. Delete messages to make room for new ones. When memory is full, the
system answers calls after 10 rings and sounds two beeps instead of your
announcement.
Delete Messages
Delete all messages — Hold down Delete. The system announces “MESSAGES
DELETED” and permanently deletes messages. The Message Window displays 0. If
you haven’t listened to all of the messages, the system plays an error tone
and does not delete messages.
Delete selected messages — Press and release while the message you want
to delete is being played. The system deletes the message and plays the next
message. If you want to check a message before you delete it, you can press to
replay the message before deleting it. When the system reaches the end of the
last message, the messages not deleted are renumbered, and the Message Window
displays the total number of messages remaining in memory.
Message Window Display
Listen To, Save & Delete Messages
-
The system automatically saves your messages until you delete them. You can store approximately 40 minutes of messages, memos, and announcements (up to a maximum of 99 messages).
-
Before playing each message, the system announces the day and time the message was received. If Store Number is set to on, the system also announces the caller’s telephone number (see “Store Number” under FEATURE
SETUP). After playing the last message, the system announces “END OF MESSAGES.” -
You cannot delete a message until it’s been reviewed; deleted messages cannot be recovered.
To operate the system, follow the instructions below.
REMOTE OPERATION
Connect with the Answering System You can access many features remotely from a touch-tone phone.
- Dial your telephone number.
- When the system answers, enter your three-digit Remote Access Code during or after the announcement. The system announces the number of messages and then begins message playback.
- If the announcement continues to play after entering your code, wait for the announcement to end or press # to stop the announcement, then re-enter the code.
- To use a remote access command (below), Press 5 during the message playback and wait for the two-beep signal.
- Enter a remote access command.
Feature Summary
IN CASE OF DIFFICULTY
If you have difficulty operating this phone, try the suggestions below. For Customer Service, visit our website at www.telephones.att.com or call 1 800 222–3111. Please retain your receipt as your proof of purchase. To purchase accessories or replacement parts contact Customer Service. Visit our website at www.telephones.att.com or call 1 800 222–3111.
IN CASE OF DIFFICULTY
GENERAL PRODUCT CARE
To keep your phone working and looking good, follow these guidelines:
- Avoid putting it near heating appliances and devices that generate electrical noise (for example, motors or fluorescent lamps).
- DO NOT expose it to direct sunlight or moisture.
- Avoid dropping the phone and/or other rough treatment.
- Clean with a soft cloth.
- Never use a strong cleaning agent or abrasive powder because this will damage the finish.
- Retain the original packaging in case you need to ship it at a later date.
2004 Advanced American Telephones. All Rights Reserved.
AT&T and the Globe Design are
trademarks of AT&T Corp., licensed to Advanced American Telephones.
Printed in China. Issue XAT&T 12/04
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