EGO PGX1600H Commercial Charging 1600W Hub Instruction Manual

**EGO PGX1600H Commercial Charging 1600W Hub Instruction Manual

**

CC STATEMENT

1. This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
2. This device may not cause harmful interference.
3. This device must accept any interference received, including interference that may cause undesired operation.
4. Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.

NOTICE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: Reorient or relocate the receiving antenna. Increase the separation between the equipment and receiver. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. Consult the dealer or an experienced radio/TV technician for help.

SAFETY SYMBOLS

The purpose of safety symbols is to attract your attention to possible dangers. The safety symbols and the explanations with them deserve your careful attention and understanding. The symbol warnings do not, by themselves, eliminate any danger. The instructions and warnings they give are no substitutes for proper accident prevention measures.

WARNING: Be sure to read and understand all safety instructions in this Operator’s Manual, including all safety alert symbols such as “DANGER”, “WARNING”, and “CAUTION” before using this machine. Failure to follow all instructions listed below may result in electric shock, fire, and/or serious personal injury.

The definitions below describe the level of severity for each signal word. Please read the manual and pay attention to these symbols.

This is the safety alert symbol. It is used to alert you to potential personal injury hazards. Obey all safety messages that follow this symbol to avoid possible injury or death.
DANGER DANGER indicates a hazardous situation which, if not avoided, will result in death or serious injury.
WARNING WARNING indicates a hazardous situation which, if not avoided, could result in death or serious injury.
CAUTION CAUTION, used with the safety alert symbol, indicates a hazardous situation which, if not avoided, will result in minor or moderate injury.

DAMAGE PREVENTION AND INFORMATION MESSAGES

These inform the user of important information and/or instructions that could lead to equipment or other property damage if they are not followed. Each message is preceded by the word “NOTICE”, as in the example below:

NOTICE: Equipment and/or property damage may result if these instructions are not followed.

SYMBOLS

This page depicts and describes safety symbols that may appear on this product. Read, understand, and follow all instructions on the machine before attempting to assemble and operate it.

| Safety Alert| Indicates a potential personal injury hazard.
---|---|---
| Read & Understand Operator’s Manual| To reduce the risk of injury, user must read and understand the operator’s manual before using this product. Failure to do so can result in serious injury to the operator and/or bystander.
| Eye Protection| Always wear safety goggles or safety glasses with side shields when operating this product that comply with ANSI Z87.1
| Wet Conditions Alert| Do not expose to rain or use in damp locations.
| Class II Construction| Double-insulated construction
| Bluetooth| Bluetooth® Symbol
V| Volt| Voltage
| Alternating Current| Type or a characteristic of current
****| Direct Current (DC)| Type or a characteristic of current
A| Amperes| Current
Hz| Hertz| Frequency (cycles per second)
W| Watt| Power
Ah| Ampere-hours| Battery Capacity
Min| Minutes| Time
---|---|---
kg| Kilogram| Weight
lb| Pound| Weight
°C| Celsius| Temperature
°F| Fahrenheit| Temperature

GENERAL SAFETY INSTRUCTIONS

WARNING: Read and understand all instructions. Failure to follow all instructions listed below may result in electric shock, fire and/or serious personal injury.

The term “appliance” in all of warnings listed below refers to corded appliances or battery operated (cordless) appliances.

WARNING: To ensure safety and reliability, all repairs should be performed by a qualified service technician.

WORK AREA SAFETY

• Keep the work area clean and well lit. Cluttered or dark areas invite accidents.
• Do not operate appliances in explosive environments, such as in the presence of flammable liquids, gases, or dust. Appliances create sparks, which may ignite the dust or fumes.

ELECTRICAL SAFETY

• Avoid body contact with grounded surfaces, such as pipes, radiators, ranges, and refrigerators. There is an increased risk of electric shock if your body is grounded.
• Appliance plugs must match the outlet. Never modify the plug in any way. Do not use any adapter plugs with grounded appliances. Unmodified plugs and matching outlets will reduce the risk of electric shock.
• Do not expose appliances to rain or wet conditions. Water entering an appliance will increase the risk of electric shock.
• Do not abuse the cord. Never use the cord for carrying, pulling, or unplugging the appliance. Keep the cord away from heat, oil, sharp edges, or moving parts. Damaged or entangled cords increase the risk of electric shock.
• This hub can work with EGO Dock PGX3000D/PGX3000D-FC to charge the EGO battery packs list below:
  ** HUB| DOCK| BATTERY PACKS**
  ---|---|---
  PGX1600H/PGX1600H-FC| PGX3000D/PGX3000D-FC| BA1400/BA1400-FC: 56V 2.5 Ah Lithium-ion
  BA2800/BA2800-FC: 56V 5.0 Ah Lithium-ion
  BA4200/BA4200-FC: 56V 7.5 Ah Lithium-ion
  BA1400T/BA1400T-FC: 56V 2.5 Ah Lithium-ion
  BA2242T/BA2242T-FC: 56V 4.0 Ah Lithium-ion
  BA2800T/BA2800T-FC: 56V 5.0Ah Lithium-ion
  BA3360T/BA3360T-FC: 56V 6.0Ah Lithium-ion
  BA4200T/BA4200T-FC: 56V 7.5 Ah Lithium-ion
  BA4480T/BA4480T-FC: 56V 8.0 Ah Lithium-ion
  BA5600T/BA5600T-FC: 56V 10.0 Ah Lithium-ion
  BA6720T/BA6720T-FC: 56V 12.0 Ah Lithium-ion
• This hub can work with EGO Power bank PGX1400PB/PGX1400PB-FC to charge the EGO battery packs list below:
  ** HUB| POWER BANK| BATTERY PACKS**
  ---|---|---
  PGX1600H/ PGX1600H- FC| PGX1400PB/ PGX1400PB- FC| BA1400/BA1400-FC: 56V 2.5 Ah Lithium-ion
  BA2800/BA2800-FC: 56V 5.0 Ah Lithium-ion
  BA4200/BA4200-FC: 56V 7.5 Ah Lithium-ion
  BA1400T/BA1400T-FC: 56V 2.5 Ah Lithium-ion
  BA2242T/BA2242T-FC: 56V 4.0 Ah Lithium-ion BA2800T/BA2800T-FC: 56V 5.0Ah Lithium-ion BA3360T/BA3360T-FC: 56V 6.0Ah Lithium-ion BA4200T/BA4200T-FC: 56V 7.5 Ah Lithium-ion
  BA4480T/BA4480T-FC: 56V 8.0 Ah Lithium-ion
  BA5600T/BA5600T-FC: 56V 10.0 Ah Lithium-ion
  BA6720T/BA6720T-FC: 56V 12.0 Ah Lithium-ion
  HC2240T/HC2240T-FC: 56V 40.0 Ah Lithium-ion

SERVICE

• Have your appliance serviced by a qualified repair person using only identical replacement parts. This will ensure that the safety of the appliance is maintained.
• When servicing an appliance, use only identical replacement parts. Follow instructions in the maintenance section of this manual. Use of unauthorized parts or failure to follow maintenance instructions may create a risk of shock or injury

SAFETY INSTRUCTIONS FOR HUB

• Before using the battery hub, read all instructions and cautionary markings in this manual and on the battery hub, the battery pack and the product using the battery to prevent misuse of the products and possible injury or damage.
• Do not use the hub outdoors or expose it to wet or damp conditions. Water entering the hub will increase the risk of electric shock.
• Do not handle hub, including the hub plug and hub terminals with wet hands.
• Use of an attachment not recommended or sold by the battery-hub manufacturer may result in a risk of fire, electric shock, or injury to persons.
• Recharge only with the hub specified by the manufacturer. A hub that is suitable for one type of battery pack may create a risk of fire when used with another battery pack.
• Do not abuse the cord or hub. Never use the cord to carry the hub. Do not pull the hub cord to disconnect the plug from a receptacle. Damage to the cord or hub could occur and create an electric shock hazard. Replace damaged cords immediately.
• Make sure that the cord is located so that it will not be stepped on, tripped over, come in contact with sharp edges or moving parts, or otherwise besubjected to damage or stress. This will reduce the risk of accidental falls, which could cause injury and damage to the cord, which could then result in electric shock.
• Keep the cord and hub from heat to prevent damage to housing or internal parts.
• Do not allow gasoline, oils, petroleum-based products, etc. to come in contact with plastic parts. These materials contain chemicals that can damage, weaken, or destroy plastic.
• Do not operate the hub with a damaged cord or plug, which could cause shorting and electric shock. If damaged, have the hub repaired or replaced by an authorized service technician at an EGO Customer Service.
• Do not operate the hub if it has received a sharp blow, been dropped, or has otherwise been damaged in any way. Take it to an authorized service technician for an electrical check to determine if the hub is in good working order.
• Do not disassemble the hub. Take it to an authorized service technician when service or repair is required. Incorrect reassembly may result in a risk of electric shock or fire.
• Unplug the hub from the electrical outlet before attempting any maintenance or cleaning to reduce the risk of electric shock.
• Disconnect hub from the power supply when not in use. This will reduce the risk of electric shock or damage to the hub if metal items should fall into the opening. It will also help prevent damage to the hub during a power surge.
• Risk of electric shock. Do not touch the uninsulated portion of output connector or uninsulated battery terminal.
• To reduce the risk of injury, close supervision is necessary when an appliance is used near children.
• To reduce the risk of electrical shock, do not put hub in water or other liquid. Do not place or store appliance where it can fall or be pulled into a tub or sink.
• During charging, the battery packs must be placed in a well-ventilated area.
• Save these instructions. Refer to them frequently and use them to instruct others who may use this appliance. If you lend this appliance to someone else, also lend these instructions to them to prevent misuse of the product and possible injury.

IMPORTANT SAFETY INSTRUCTIONS

IMPORTANT SAFETY INSTRUCTIONS

• Save these instructions. This manual contains important safety and operating instructions for Models PGX1600H/PGX1600H-FC that shall be followed during installation and maintenance.
• Before using the battery hub, read all instructions and cautionary markings on the battery hub the battery and the product using battery.

CAUTION: To reduce the risk of injury, charge only lithium-ion rechargeable batteries. Other types of batteries may burst, causing personal injury or damage.

ELECTRICAL REQUIREMENTS

WARNING: If power cord is worn, cut or damaged in any way, have it replaced immediately to avoid shock or fire hazard.

WARNING:

Make sure the power outlet is in good electrical condition. Do not connect your PGX™ Hub to damaged power outlet. Avoid using a power outlet with oxidized or damaged elements.

• Ensure that the power outlet fuse or circuit breaker is rated for at least 15 Amps. 20A circuit is recommended.
• Connect your PGX™ Hub to a dedicated circuit to minimize voltage drops.
• Avoid connecting PGX™ Hub to portable power inverter or generator. If the use of a power inverter or generator is inevitable, make sure the power inverter/generator is rated at least 2,000 Watts. Do not use extension cord when connecting PGX™ Hub to a portable power inverter or generator. Portable generators can have spikes in voltage which can result in fire or explosion of the PGX™ Hub and/or the battery pack.

EXTENSION CORDS

XTENSION CORDS

WARNING: An extension cord should not be used unless absolutely necessary. Use of improper extension cord could result in risk of fire and electrical shock. If an extension cord is used, make sure:

a. The pins on plug of extension cord are the same number, size, and shape as those of plug on PGX™ Hub.
b. The extension cord is properly wired and in good electrical condition.
c. The extension cord is UL or CSA listed.
d. An extension cord is a temporary solution. Connect the PGX™ Hub to a standard receptacle as soon as possible.
e. The wire size is large enough for AC ampere rating of PGX™ Hub (above 15A) as specified below:

Cord Length| 25 ft. (7.62 m)| 50 ft. (15.2 m)| 100 ft. (30.48 m)| 150 ft. (45.72 m)
---|---|---|---|---
Wire Size in A.W.G.| 14 gauge| 12 gauge| 10 Gauge| 8 Gauge

WARNING:

• Replace damaged cords immediately. Use of damaged cords can shock, burn, or electrocute.
• Never connect more than one PGX™ Hub or other device(s) to an extension cord. Connecting multiple devices increases the risk of fire.
• Do not link (chain) multiple extension cords. Connecting multiple extension cords increases the risk of fire.
• Do not use extension cord when connecting PGX™ Hub to a portable power inverter or generator.
• To reduce the risk of electric shock when using outdoors, use only extension cords intended for outdoor use, such as an extension cord of cord type SW-A, SOW-A, STW-A, STOW-A, SJW-A, SJOW-A, SJTW-A and SJTOW-A or Types SW, SOW, STW, STOW, SJW, SJOW, SJTW, and SJTOW.

INTRODUCTION

Congratulations on your selection of the EGO PGX™ commercial charging 1600W hub. It has been designed, engineered and manufactured to give you the best possible dependability and performance.

Should you experience any problem you cannot easily remedy, please contact EGO Customer Service 1-855-EGO-5656.

This manual contains important information on the safe assembly, operation, and maintenance of your product. Read it carefully before using the product. Keep this manual handy so you can refer to it at any time.

SERIAL NUMBER ____ DATE OF PURCHASE
YOU SHOULD RECORD BOTH SERIAL NUMBER AND DATE OF PURCHASE AND KEEP IN A SAFE
PLACE FOR FUTURE REFERENCE

SPECIFICATIONS

for 3 x BA6720T/BA6720T-FC (12.0Ah)170 min for HC2240T/HC2240T-FC (40.0Ah)+2 x BA4200T/BA4200T-FC (7.5 Ah)
Hub Weight| 11.4 lb. (5.2 kg)

PACKING LIST

ACCESSORIES

WARNING: Use only accessories listed below. Use of accessories that do not meet the original equipment specifications may lead to improper performance and compromised safety.

For more information about the latest accessories, please visit www.egopowerplus.com.

DESCRIPTION

KNOW YOUR HUB (Fig. 1a)

KNOW YOUR DOCK AND POWER BANK INDICATORS (NOT INCLUDED) (Fig. 1b)

1. Hub-Status Indicator
2. Bluetooth®/WI-FI Button (Reset Button)
3. Bluetooth®/WI-FI Indicator
4. Collar
5. Connector
6. Power Cord
7. Rubber Block (2)
8. Wall-mount Hole (4)
9. Dock Status Indicator
10. Battery-bay status Indicator (3)
11. AC Status Indicator
12. Battery-bay status Indicator (3)

• NOT INCLUDED

OPERATION

CHARGING BATTERY PACKS

This EGO PGX commercial charging 1600W hub is designed to charge EGO battery packs installed in the EGO PGX™ commercial charging 3-port dock PGX3000D/ PGX3000D-FC and/or charge EGO battery packs installed in the EGO PGX™ commercial charging power bank PGX1400PB/PGX1400PB-FC. Read operator’s manual included with the dock and power bank.

WARNING: To avoid the risk of fire, read and follow instructions in chapter “ELECTRICAL REQUIREMENTS” before connecting the hub to power outlet. If extension cord is used, follow instructions in the chapter “EXTENSION CORDS”.

NOTE: Lithium-Ion battery packs are shipped partially charged. Before using them for the first time, fully charge the battery packs.

Hub Compatibility with Dock and/or Power Bank

The following illustrations in Fig. 3a show how to charge the battery packs via the docks:

1. Push the collar of the hub connector onto the dock until you hear a click as shown in Fig. 3a (step a).
   
   NOTE: To disconnect the hub from the dock, first rotate the collar of the hub connector according to rotation arrow marked on the connector and pull it out from the dock as shown in Fig. 3b.
   

2. Connect the dock to the next dock in the same way (step b). You can continue to connect more docks (no more than 30 docks) if necessary.

3. Plug the hub into the power supply (step c). The hub status indicator and dock status indicator will glow green, indicating that the hub and the dock are working properly and can charge the battery packs.

4. Align the raised ribs of a battery pack with the mounting slots in one of the dock’sbattery bay. Slide the battery pack down into the battery bay (step d). The battery release button will spring up indicating that the battery pack is securely attached.

5. The hub will communicate with the battery pack installed on the dock to evaluate the condition of the battery pack. When the battery pack meets the charging conditions, the hub will begin charging the battery pack and the hub status indicator and the battery-bay status indicator (above the inserted battery pack) will flash green.

6. Insert more battery packs into the docks.

7. When connecting more docks to the hub, the hub will supply power to the docks in the order of proximity – the dock nearest to the hub is powered first. The flashing green battery-bay status helps identify which battery is currently charging.

8. When the battery packs are fully charged, the hub status indicator and the battery-bay status indicators will glow solid green. The “fuel gauges” on the battery packs will go out. It is recommended to disconnect the hub from the power supply, if it is not going to be used for a long period of time.

NOTE:

• A significantly reduced run time after fully charging a battery pack indicates that the battery pack is near the end of its usable life and must be replaced.
• The hub, dock and power bank may get warm during charging. This is part of the normal operation. Charge in a well-ventilated area.

NOTE: For the charging sequence of the battery packs in the same dock/power bank, refer to the operator’s manuals of EGO Dock PGX3000D /PGX3000D-FC and EGO Power bank PGX1400PB/PGX1400PB-FC.

Hub, Dock, and Power Bank Indicators

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Solid green|
Solid green| ** Off|
Solid green| Off
**** Normal charging|
Flashing green|
Solid green|
Flashing green above the battery pack(s) being charged| **
Solid green|
Flashing green above the battery pack(s) being charged
Charging slowly when the hub temp- erature is104 – 140 °F(40 – 60 °C)|
Flashing orange|
Solid green|
Flashing green above the battery pack(s) being charged| **
Solid green|
Flashing green above the battery pack(s) being charged
**** Fully charged|
Solid green|
** Solid green|
Solid green above the fully charged battery pack(s)| **
Solid green|
Solid green above the fully charged battery pack(s)
Hub is too hot or too cold|
Solid red| Off| Off| Off| ** Off
HUB| DOCK| POWER BANK
---|---|---
****Hub Status| Hub Status Indicator| Dock Status Indicator| Battery- bay Status Indicator(s)| AC Status Indicator| Battery- bay Status Indicator(s)
** Hub error|
Flashing red| Off| Off| Off| Off
Hub operates normally. Charging a hot or cold battery pack.|
Solid green| **
Solid green|
Solid red above the battery pack being charged.| ** Solid green| Solid red above the battery pack being charged.
Hub energy saving mode|
Flashing green slowly| Off| Off| Off| **** Off

NOTE: After two hours of inactivity, when the battery packs are fully charged or no battery pack to charge, the hub will enter energy saving mode and the hub status indicator will flash green slowly. Energy saving mode can be exited from by unplugging and re-plugging the power cord or briefly pressing the reset button.

CHARGING A HOT OR COLD BATTERY PACK

If the battery pack in the charging dock is outside of the normal temperature range, the corresponding battery-bay status indicator will glow solid red and the power indicator on the battery pack will turn off. When the battery pack cools down or warms up to a normal temperature range, the battery pack will resume to charge automatically

BATTERY PACK OR DOCK/POWER BANK ERROR

If the battery pack error is detected, the corresponding battery-bay status indicator will flash red and the power indicator on the battery pack will turn off.

1. Remove and re-insert the battery pack into the dock/power bank. If the battery bay status indicator still flashes red, try charging a different battery pack that is known to be functional.
2. If the new replacement battery pack can be charged normally, the original battery pack is faulty.
3. If the battery-bay status indicator still flashes red after trying to charge a functional battery pack, reset the hub by unplugging the hub from power supply and waiting until the hub status indicator goes out. Then reconnect the plug to the power supply.
4. If the battery-bay status indicator still flashes red after step 3, the dock/power bank may be faulty

MOUNTING THE HUB

Wall-mount Holes

1. Make sure the two rubber blocks fit into the upper slots of back of the hub (Fig. 4a).
   

2. Mark the locations of the four wallmount holes at the desired location on a wall.

3. Use four #8 or #10 screws with the length of at least 3″ (76 mm) and washers (not included) to securely mount the hub to the wall **(Fig. 4b).

**

NOTICE: Mounting surface should be at least 3/4’’ (19 mm) thick to securely support the hub.

**Mounting onto E-track Rail (Fig. 5)

**

EGO E-track mounting kit AEK1000 (sold separately) is required to mount the hub onto an E-track rail.

1. Disconnect the hub from power outlet.
2. Remove the two rubber blocks shown in Fig. 4a.
3. Use the assembly tool (included in the kit) to install the E-track clips (included in the kit) into the recessed areas vacated by the rubber blocks as shown in Fig. 5.
4. Use the assembly tool to secure each E-track clip to the hub using M5 bolt and washer sets (included in the kit) .
5. Insert two rubber bumpers (included in the kit) into the outer lower slots on the back of the hub.
6. Snap the hub to the E-track rail using the E-track clips as shown and make sure the hub is secured to the rail.
7. To remove the hub from the E-track rail press the release levers on the E-track clips and pull the hub away

NOTE: The hole in the E-track clip can function as an anti-theft device using a padlock (not included). The shackle diameter range is 13/64” – 9/32″ (5 – 7 mm).

BLUETOOTH®/WI-FI WIRELESS TECHNOLOGY

Products with built-in Bluetooth®/WI-FI wireless technology can connect to mobile devices.

Please visit www.egopowerplus.com/commercial for instructions on how to use the Bluetooth®/WI-FI function.

The Bluetooth®/WI-FI indicator will light up when the hub is connected to your mobile device.

NOTE: The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, inc. and any use of such marks by EGO is under license.

MAINTENANCE

WARNING: To avoid serious personal injury, always disconnect the hub from power outlet and remove the battery pack(s) from the dock when cleaning or performing any maintenance.

WARNING: When servicing, use only identical replacement parts. Use of any other parts may create a hazard or cause product damage. To ensure safety and reliability, all repairs should be performed by a qualified service technician at an EGO Customer Service.

WARNING: It is not recommended to use compressed dry air as cleaning method of the hub. If cleaning with compressed air is the only method to apply, always wear safety goggles or safety glasses with side shields when using compressed air to clean the hub. If the operation is dusty, also wear a dust mask.

GENERAL MAINTENANCE

Avoid using solvents when cleaning plastic parts. Most plastics are susceptible to damage from various types of commercial solvents and may be damaged by their use. Use clean cloth to remove dirt, dust, oil, grease, etc.

WARNING: Do not at any time let brake fluids, gasoline, petroleum-based products, penetrating oils, etc. to come in contact with plastic parts. Chemicals can damage, weaken or destroy plastic which may result in serious personal injury.

TROUBLESHOOTING

when the hub temperature is 104 – 140 °F (40 – 60 °C),which is normal operation.| ** No action needed.
The hub status indicator flashes red.| 1. Hub output overcurrent.| 1. Reset the hub by unplugging the hub from power supply and waiting until the hub- status indicator goes out, then reconnect the plug to the power supply. If it does not work, call EGO Customer Service.
2. The hub’s fan is blocked or damaged.| 2. Unplug the hub, shake the hub slightly, and then reconnect the hub tothe power supply to see whether the hub works normally. If this doesn’t solve the problem, call EGO Customer Service.
3. AC input under-voltage .| 3. No action needed. The hub will resume to charge after the AC input voltage is stable. If the AC input voltage is still not stable after a long period of time, unplug the hubfrom power supply and wait until the hub status indicator goes out, then reconnect the plug to the power supply.
PROBLEM| CAUSE| SOLUTION
---|---|---
** The hub status indicator glows solid red.| 1. Hub is too hot.| 1. Unplug the hub from power supply and wait until the hub cools down, then reconnect the plug to the power supply. If this doesn’t solve the problem, call EGO Customer Service.
2. Hub is too cold.| 2. Allow the hub to warm up. Charging will resume when the hub returns to the normal temperature.
The battery-bay status indicator above oneof the batteries glows solid red.The hub status indicator is solid green.| The battery pack is too hot or too cold.| Allow the battery pack to cool down or warm up. Charging will begin when batterypack returns to the normal temperature.
The dock/power bank status indicator turns off.The hub status indicator is solid green.| 1. Bad connection between the hub and dock/power bank.| 1. Try to disconnect the hub connector and reconnect it to the dock/power bank.
2. Faulty hub dock/power bank.| 2. Contact EGO Customer Service for the dock/power bank replacement.
PROBLEM| CAUSE| SOLUTION
---|---|---
| | 1. Remove and re-insert the battery pack in the hub dock/power bank.
**** The battery-bay status indicator above one of the batteries is flashing red.The hub status indicator is solid green.| **** Battery pack or one of three battery-bays of the dock/power bank is faulty.| 2.   If the battery-bay status indicator still flashes red, try charging a different battery pack. If the new replacement battery pack can be charged normally, the original battery pack is faulty.3. If the battery-bay status indicator still flashes red after replacing the battery pack, reset the hub by unplugging the hub from power supply and waiting until the hub status indicator goes out, then reconnect the plug to the power supply.
| | If the battery-bay status indicator still flashes red after step 3, the dock/power bank may be faulty – call EGO Customer Service.
The dock status indicator and all the battery-bay status indicator flash red.| ** The dock is faulty.| Contact EGO Customer Service for the dock replacement.
PROBLEM| CAUSE| SOLUTION
---|---|---
** The power bank AC status indicator flashes red.| **** The power bank is faulty.| Contact EGO Customer Service for the power bank replacement.
The power bank’s fan is blocked or damaged.| Contact EGO Customer Service for service or replacement as needed.

EGO LIMITED WARRANTY

WARRANTY POLICY TERMS AND DURATION

Chervon North America, Inc. (“Chervon North America”) provides the following Limited Warranty for EGO products to the original purchaser of EGO products. The detailed warranty period for each EGO product can be found online at http://egopowerplus.com/warranty-policy. Please contact EGO Customer Service Toll-Free at 1-855-EGO-5656 any time you have questions or warranty claims or would like a hard copy of the warranty.

LIMITED SERVICE WARRANTY

EGO products are warranted against defects in material or workmanship from the date of original retail purchase for the applicable warranty period. For any properly and timely submitted warranty claim, if Chervon North America determines a product to be defective during the warranty period, the product will receive free repair or replacement as determined by Chervon North America.

HOW TO OBTAIN SERVICE

For warranty service, within the applicable warranty period, please contact EGO Customer Service toll-free at 1-855-EGO-5656. When requesting warranty service, you must present the original dated sales receipt. An authorized service center will be selected to evaluate and repair the product if defective according to the stated warranty terms. When bringing your product to the authorized service center, there may be a small deposit that will be required when dropping off your product. This deposit is refundable when the repair service is deemed to be covered under warranty.

ADDITIONAL LIMITATIONS & EXCLUSIONS

This limited warranty applies only to the original purchaser from an authorized EGO retailer and is not transferable. EGO products shall not be considered defective, and this warranty will not apply, where the claimed defect is attributable to any cause other than the above-defined defects. This warranty shall be void if the product has been used for rental purposes. This warranty shall not apply to damage caused by accident, abuse, misuse, alteration, modification, unauthorized repair, liquid contact, fire, earthquake or other external cause; operating the product outside EGO’s instructions, specifications or guidelines; or failure to properly service of maintain the product. This warranty also  does not apply to cosmetic damage, including but not limited to scratches or dents; defects caused by normal wear and tear or otherwise due to the normal aging of the product.

THIS EXPRESS WARRANTY IS GIVEN IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY WARRANTIES OF MERCHANTABILITY OR FITNESS FOR PARTICULAR PURPOSE OR USE, WHICH ARE DISCLAIMED. Any implied warranties, including warranties of merchantability or fitness for a particular purpose, that cannot be disclaimed under state law are limited to the applicable warranty period defined at the beginning of this article. The sole and exclusive remedy in connection with the purchase, installation, use, and/or performance of the EGO products is repair or replacement of the product as determined by Chervon North America. Chervon North America’s maximum liability shall not in any case exceed the purchase price paid for the product. CHERVON NORTH AMERICA SHALL NOT BE LIABLE TO THE USER OR TO ANYONE ELSE FOR CONSEQUENTIAL, INCIDENTAL, SPECIAL, EXEMPLARY, INDIRECT, OR PUNITIVE DAMAGES ARISING FROM USE OF THE PRODUCTS, INCLUDING BUT NOT LIMITED TO PERSONAL INJURY, DEATH, PROPERTY DAMAGE, LOST PROFITS, OR OTHER ECONOMIC INJURY. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. Some states do not allow limitations on how long an implied warranty lasts, the exclusion or limitation of incidental or consequential damages, or the limitations on time to bring certain actions, so such limitations contained herein do not apply to individual consumers in those states.

This warranty is subject to and shall be interpreted according to Michigan law without regard to principles of conflicts of laws. No legal action shall be brought against Chervon North America unless filed within one (1) year after the basis for such legal action becomes known, or with the exercise of reasonable diligence should have become known. Any action not timely filed shall be deemed waived.

For Customer Service contact us toll-free at: 1-855-EGO-5656 or
EGOPOWERPLUS.COM.
EGO Customer Service
769 Seward Ave. NW, Suite 102
Grand Rapids, Michigan 49504.

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