COMFYGO MS3000 PLUS Foldable Mobility Scooter User Manual

COMFYGO MS3000 PLUS Foldable Mobility Scooter

• For detailed video explanation for Usage and Operations and Remote Pairing please visit our Youtube Channel.
• Detail information on page 9.
• For all your spare part needs, please visit www.ComfyGoMobility.com
• Don’t forget to register your product to activate your warranty, details can be found on page 23.
• If you need technical support please contact our customer support team. Detailed information is on the back of the user manual and page 23.

IMPORTANT NOTICE! BEFORE THE FIRST USE
Make sure the battery is connected, and charge the battery for at least 6 hours Simply scan the QR code with your smartphone camera

Preface

• This manual contains the operation, assembly instructions, and simple fault solutions for MS|3000 and MS|3000 PLUS.

• This manual contains both scooter maintenance tips and troubleshooting methods so please store it where you can access it when needed. If you decide to let anyone else use your scooter, please provide this manual for reference to them and ask that they read it before using the product.
  The annotations and illustrations in this manual may vary slightly from your actual model because we continuously improve and upgrade our components and design.

• If you are uncertain about any aspect of the operation, please contact your dealer immediately to clarify.

• Improper use of this vehicle may lead to injury. Riding without paying attention to points of safety could harm you as well as others.

• This electric scooter is intended to comfortably transport people with walking difficulties or just for fun.

Warning symbol
Follow the instructions next to this symbol closely. Please pay attention to these instructions, otherwise it may result in physical injury or damage to the wheelchair or the environment.

Product Performance

• This series of electric scooters is powered by Li-ion batteries and uses DC motors. Users can control direction and adjust speed by using the controls located on the handlebar. This scooter can be used at low speeds, and good road conditions and will handle low slopes.

Performance Parameters and Technical Specs, MS|3000

• Overall size 40” x 21“ x 35” (1016 x 534 x 890 mm)
• Fold size 21.5” x 14.5“ x 29.5” (546 x 368 x 750 mm)
• Net Weight w Battery 67 lbs. (30 kg)
• Max Speed 3.7/7.5/12 mph (6/12/18 km/h)
• Max loading weight 265 lbs (120 kg)
• Max Child seat load 66 lbs. (30 kg)
• Front-wheel diameter 8 inches (200 mm)
• Rear wheel diameter 10 inches (254 mm)
• Battery 10AH or 15AH li-ion battery
• Max distance* 16 miles (25 km) / 25 miles (40 km)
• Motor x 2 cs DC 36V 250W x 2
• Battery charge AC 100-240V, 50Hz,1.5-5A
• Charging time 6-8 hours
• Degree of protection IPX3
• Max safe slope 12°
• Turning radius ≤1.5m
• Climbing angle 12°
• Ground Clearance 3” (7.5 cm)
• Option parts Child seat, baskets
  • varies based on weight, incline, speed factors
  • The actual range of driving range is affected by vehicle configuration, load, temperature, wind speed, road surface, operating habits, and other factors. The data in this manual are for reference only.
  • Actual product size and weight may vary slightly due to different measurement methods, assembly tolerances, and configurations. The data in this manual are for reference only.
  • The technical parameters of MS|3000 will vary from country to country, and the data in this manual are for reference only. For MS|3000 and MS|3000 PLUS technical parameters, please refer to the information provided by the actual purchase office.
  • This electric scooter is designed specifically to serve people weighing less than 286 lbs. (130 kg). Please do not use this unit on open highways.

Product Performance

Performance Parameters and Technical Specs, MS|3000 PLUS

• Overall size 40” x 21“ x 35” (1016 x 534 x 890 mm)
• Fold size 21.5” x 14.5“ x 29.5” (546 x 368 x 750 mm)
• Net Weight w Battery 68 lbs. (31 kg)
• Max Speed 3.7/7.5/12 mph (6/12/18 km/h)
• Max loading weight 265 lbs (120 kg)
• Front-wheel diameter 8 inches (200 mm)
• Rear wheel diameter 10 inches (254 mm)
• Seat Area Width 16“ (406 mm)
• Battery 10AH or 15AH li-ion battery
• Max distance* 16 miles (25 km) / 25 miles (40 km)
• Motor x 2 cs DC 36V 250W x 2
• Battery charge AC 100-240V, 50Hz,1.5-5A
• Charging time 6-8 hours
• Degree of protection IPX3
• Max safe slope 12°
• Turning radius ≤1.5m
• Climbing angle 12°
• Ground Clearance 3” (7.5 cm)
• Option parts Front baskets
  • varies based on weight, incline, speed factors

WARNING
People with the following conditions should not operate this wheelchair:

• Unresponsive upper limbs
• Suffering from senility or dementia
• Unable to take care of themselves
• Use restricted by a medical professional

Safety Instructions

Main Security Features

• Classified based on the type of protection: Against electric shock and internal power.
• Classified based on the type of protection: Against electric shock, Type B application.
• Classified based on the degree of inlet liquid protection: IPX3
• Classified based on the safe use of a flammable anesthetic mixture with air or gas mixed with oxygen or nitrous oxide flammable anesthetic gases occur Non-AP/APG type.
• Classified based on operation mode: Continuous operation.
• Rating voltage: DC 24V.
• Have no protective effect on the application of the defibrillator discharge section.
• No signal output or input part.
• Safety of any non-permanent equipment installed.

Driving Notice General Riding Cautions

• Please always keep your arms and hands on the direction bar to properly control the scooter.
• To avoid injury, first practice using this scooter in a safe and open environment, such as a park. Practice moving forward, backward, stopping, and turning. As you gain skill and become comfortable with the controls, you can begin to use this scooter in other suitable environments.
• Before riding on any road, be sure to have a caregiver with you and be sure to always ride safely.
• Please follow all pedestrian traffic rules, the scooter is not considered an automobile.
• Please ride on the sidewalk and the crosswalk only. Do not ride in vehicle lanes.
• Ride at steady speeds and avoid sharp turns or zig zagging.
• If your model comes equipped with a seat belt, please fasten it while in use
• Please maintain proper tire pressure. The lower or higher than recom-mended pressures may cause unsafe conditions or excessive power loss.

Avoid Riding in These Conditions Unless Accompanied by a Caretaker

• Riding in inclement weather such as rain, heavy fog, strong winds, snow, etc. If your scooter gets wet, electronic functions may be damaged so please wipe off all water immediately.
• Riding in sub-optimal conditions such as muddy areas, trails, sand, gravel, etc.
• Riding in crowded areas, near ditches, near bodies of water, or any other dangerous areas.
• Riding over railroad tracks. If you must cross a railroad track, inspect the tracks to confirm it is safe to cross. Turn the scooter off and disengage the wheels from the motor so that you or your caregiver can freely push the scooter across the tracks. Cross at an angle that ensures your tires will not get stuck in the track.
• Carrying people or cargo. This electric scooter is designed to be used by only one person. It is not designed to carry additional people or cargo.

Precautions for Uphill and Downhill

• Avoid riding on steep hills, uneven surfaces, high steps, channels, or any other steep areas.
• Avoid riding on steep slopes, the slope range should be less than 9 degrees.
• If possible, please keep the scooter moving forward during uphill climbs. It may be difficult to restart an uphill climb from a standstill.
• Use slow speeds during downhill descent.
• Avoid driving sideways on steep areas.
• Avoid riding on or nearby stairs.
• Avoid crossing ditches.
• If you must cross a ditch, try to cross at a 90° angle.
  • Do not set the scooter to manual mode during uphill or downhill use. If the scooter malfunctions at a traffic crossing, please immediately ask passersby for help. Set the scooter to manual mode by disengaging the wheels from the motor, then push the scooter to a safe location.

Precautions for Caregivers

• Caregivers should confirm that the users’ feet are in the proper position on the footrest.
• Caregivers should make sure the user is in the seat properly and that the user is properly secured
• Caregivers should confirm that there are no loose clothing articles that can get tangled by the wheels or drive motor.
• Caregivers should use caution while pushing the scooter and be always mindful of the surrounding environment to avoid injury.

Other Important Notices

Repair and Refit

• Repair and Reform : If a repair or modification is necessary, please contact your dealer. Do not modify this scooter yourself, it may lead to injury or malfunction.
• Protect Environment: To protect the environment, do not casually discard the wheelchair and/or discard the battery. If necessary, please contact your local dealer for a replacement battery.
• Keep the Storage Environment Dry : Do not store the scooter in damp conditions, such as near a bathroom. If the scooter gets wet, wipe the water off immediately.
• Pushing Someone Else in the Scooter : When a user is sitting on the scooter, make sure the scooter is set to manual mode by disengaging the motors. Do not push the scooter if the motors are engaged.
  • Do not replace parts or material randomly.
  • Do not add weight randomly, as it may cause an imbalance.
  • Do not use other vehicles to pull or push the scooter when somebody is sitting on the scooter.
  • If abnormal sounds are coming from the scooter, contact service immediately.

Service Lifetime

• The service lifetime is 5 years from the date of manufacture. To avoid injury or accidents, users should not use this scooter for more than the service lifetime.

Electromagnetic Compatibility

• The scooter should stay away from strong magnetic fields and large inductive electrical equipment, such as radio stations, TV stations, underground radio stations, or cell phone transmitting radio stations. Please avoid any strong electromagnetic fields. The electric scooter should always avoid electromagnetic interference.

Compatibility with Other Devices

• Electric scooters should not be used together in conjunction with any other devices. If you need to connect a device to it, please contact ComfyGO Mobility, so that we may confirm that the scooter will not be adversely affected.
• When using the scooter, please do not exceed the rated obstacle height. When crossing obstacles, please maintain a low speed and the angle between the vehicle body and obstacles is 90°.
• When using the scooter on the uneven ground, please slow down. The scooter cannot wade into the water. If the water level submerges the controller, electric motor, or circuit, it may lead to a short circuit and damage the electrical appliance.
• Do not place the scooter in a car trunk during hot weather! At high temperatures, the battery pack may be completely ineffective or even cause burning!
• Although this manual will help you better understand and use the MS|3000, we cannot ensure that all types of emergencies are included. Therefore, we recommend that you drive carefully and ensure your driving safety.

Usage and Operation

Please visit YouTube for detailed Usage and Operations explanation. Simply search “ComfyGo MS|3000 Electric Scooter – Foldable MMobilityScooters” on YouTube or scan the QR code with your ssmartphone’scamera.

• www.youtube.com/c/ComfyGO

Learning to Drive

• Practice in a safe and empty place before taking the scooter out on public roads.
• There is a risk of falling and injury so please wear a safety helmet and protective gear.
• Step 1 : Check if the power tire pressure is sufficient, and braking performance before using the scooter.
• Step 2 : Insert the key into the power switch located on the light, turn it to the “ON” position, and make sure the power indicator light is on.
• Step 3 : Use your right hand to engage the throttle on the handlebar.
• Step 4 : To brake or slow down, release the throttle with your right hand then grip the brake handle with your left hand and squeeze. Once the scooter comes to a complete stop, then turn the key to the off position.
• Step 5 : When done using the scooter, plug it in to charge.
• The scooter has a top speed of 12 mph (18km/h). It can’t be turned sharply under high speed. If the direction is changed sharply, it will become unstable, which will cause the scooter to overturn, causing the driver to fall and other risks.

Folding and unfolding steps Folding (MS|3000)

• The scooter is parked in a flat position, and the large red ball on the right side is pulled up to fold successfully. Picture (1, 2, 3)
• After folding, you can pull the scooter direction bar to drag. If you need to put it into the car or transport it, you can open the directional bar quick-release handle and rotate the loose nut to adjust to the lowest height.
• Make sure the child seat is not open before folding.

Unfolding (MS|3000)

• Pull the handle of the small red ball below to release the folding lock and pull it back and forth to complete the MS|3000 expansion. (Picture 4, 5, 6)

Folding and unfolding steps Seat assembly and removal

Seat Assembly: Pick up the seat, first insert the slot behind the seat into the bracket behind the seat, pull the bar under the seat, and insert the groove in the front of the seat into the bracket in front of the seat. The small bracket can be adjusted forward and backward. Seat position. Seat disassembly: Pull the bar under the seat and lift the seat to remove the seat

Folding (MS|3000 PLUS)

• Stop the MS|3000 PLUS on a flat place, remove the seat before folding, and pull up the large red ball on the right to fold it successfully.
• After folding, you can pull the MS|3000 PLUS direction bar to tow it. If you need to put it in the car or transport it, you can open the quick-release handle of the direction bar and rotate the loose nut to adjust to the lowest height. (Check section 3.2)

Unfolding (MS|3000 PLUS)

• After pulling the lower small red ball to unlock the folding lock, pull the back end away from the front to flatten out the scooter, then install the seat.

Direction bar and child seat adjustment Adjust the freight of the direction bar

• First, open the quick-release handle and rotate the loose nut. Adjust the direction lever to the appropriate height according to your height. After the adjustment is completed, tighten the nut and lock the quick-release handle. (Picture 7, 8, 9)
• When adjusting the steering bar, care should be taken not to expose the safety marking on the line of the directional tube riser.

Child seat opening and folding (Only for MS|3000)

• Open: pull the red sphere backward, with one hand and lift the seat upward with the other hand to open the child seat. (Picture 10-11)
• Close: Pull down the red ball and press down the seat with the other hand to fold the child seat. (Picture 12)

Battery and Charger

Charger Requirements
The charger should only be used for charging the batteries. Do not use your scooter while it is charging.

Charger Technical Data

• Input voltage: AC220V (110V) ±10%
• Output voltage : 36V/DC Output current: 1.5~5A
• Ingress protection level : IPX1
• Meets requirement: GB 4706.1-2005 and GB 4706.18-2005

Charger Use and Care

IMPORTANT

• A full charge requires between 5 to 8 hours, do not overcharge more than 10 hours.
• To prevent shortening your battery’s life, charge the battery at least once per month when the wheelchair is not being used.
• Do not stop charging until the charging process is finished.
• Repeat use of less than fully charged batteries will shorten the life cycle of your battery.
• When the battery is fully charged, the power indicator will turn green. Do not stop charging before fully charged this indicator is lit
• After charging is complete, ensure to turn off the power supply otherwise the battery will discharge slowly.
• Do not charge for more than 10 hours. Overcharging is dangerous.

Follow These Rules to Avoid Issues with Chargers

• The charger should be well-ventilated at all times during charging.
• Do not expose the wheelchair to sunlight and humid environments.
• While charging, the temperature range should be between 50°F to 104°F (10°C to 40°C)
• If charged at temperatures outside of this range, the battery can be damaged.
• Never use or sit on the electric scooter when charging.
• The charging port is under the left pedal of the MS|3000 body, the charging port cover is opened and the charging interface is dry. (Picture 13)
• Please insert the positioning groove of the charging port of the charger at the charging port of the car body first, and then connect the charger plug to the AC power socket. After charging, unplug the AC power supply, and then unplug the connector that is connected to the charging port of the scooter.
• To ensure safety during transportation, the MS|3000 battery is not fully charged. There may be low or no power when first used. This is normal. Don’t worry. Charge according to the charging method.
• Please use the MS|3000 original charger for charging. Do not use other chargers for charging. The company will not be responsible for any consequences caused by not using the original charger.
• The MS|3000 charging time takes about 5 – 8 hours (depending on the battery pack capacity). When charging, the indicator light on the charger lights up red, indicating that the power is on and charging. When the indicator changes from red to green, the battery is fully charged. Stop charging at this time. The maximum charging time should not exceed 10 hours. Long-term charging will affect the life and safety of the battery pack.
• Do not disassemble the charger, as it has a high-voltage circuit.
• Do not connect the charger to the AC power supply without the charger working, otherwise, it will damage the life of the charger. When charging, the surrounding environment is ventilated, and there should be away fire, no flammable or explosive materials around, and finally do not cover anything on the charger. Pay attention to prevent liquid and metal particles from entering into the charger, prevent dropping it and impacting, it to avoid damage

Battery Use and Maintenance

• Incorrect insertion of the battery may cause danger of explosion. Only use batteries that are provided with this unit. Visit www.ComfyGoMobility.com or contact us via [email protected] if you need replacement batteries.
• While inserting the battery, ensure that the battery poles are placed correctly. Always refer to the charging instructions provided here to maintain an optimal life cycle for your batteries.

Electrical Schematic Diagram

Controller

• LCD instrument assembly, lock, LED headlights, and power display. Insert the key clockwise to turn on the power switch once, otherwise, turn off the power switch, and turn clockwise twice to turn on the LED headlights.
• Press the horn button to sound, to remind the passing pedestrians and vehicles.
• Turn the speed control handle, use the throttle on the right hand, and adjust the acceleration and deceleration according to the direction shown in the f figure.
• Three-speed shift switches, I, II, and III three gears respectively correspond to slow, medium, and fast (3.7/7.5/12 mph – 6/12/18 km/h).
• The reverse switch “R”, press to go in is the reverse, then press again to go forward.
• Parking system (two-speed adjustment of handbrake), to keep from unexpected movement.

Function Controller

Controller

Maintenance

• Do not place the scooter at temperatures above 104°F (40 °C) or in low temperatures below -4°F (-20 °C) (for example, do not place this product or its battery pack in a car exposed to direct sunlight). Do not put the battery pack on fire. Otherwise, it may cause battery failure, overheating, and even a risk of fire.
• Avoid completely exhausting the battery and recharging it. Try to use it as much as possible. This will greatly extend the life of the battery pack. In addition, when used at room temperature, the battery pack can achieve higher cruising range and performance; and if used in an environment below 32°F (0°C), battery life and performance will decrease. Typically, at -4°F (-20°C), the cruising range may be only half or less at normal temperature. After the temperature rises, the battery’s cruising range will recover.
• If you do not use the scooter for a long time, please be sure to charge it at least once a month to maintain the life of your battery pack. If it is not charged for a long time, it may cause the battery to be over-discharged and damaged. This damage is unrecoverable.

Non-professionals should not disassemble the battery pack, otherwise serious safety issues may result from electric shock or short circuit! At the same time, the battery pack cannot be removed at will. If you need to replace the battery, please contact our company or local distributor, we will provide you with quality professional services.

Tech Support

Please visit https://www.comfygomobility.com/product-registration/ and register your product now! Registering your ComfyGO product allows for extended warranty service if applicable to your product. You will also receive product updates and important news on our ComfyGO products. (Simply scan the QR code with your phone for the Registration Link)

• The fastest way to get support, please e-mail to [email protected]
• For all warranty and return requests you can visit for professional help: https://www.comfygomobility.com/warranty-or-return-request/ (Simply scan the QR code with your phone for the Warranty Link)

Here are a Few Ways to Keep Your Batteries Healthy.

• Keep your batteries at room temperature. Heat is by far the largest factor when it comes to reducing battery life.
• Batteries deteriorate over time, whether they’re being used or not.
• We suggest that after 30 partial charges, you allow for a complete discharge of the battery before recharging. This will allow for a recalibration of the power gauge.
• Gradual deterioration in performance will result if the battery has been left in a discharged state.

Warranty Policy

• Our goal is to ensure that you are delighted with your purchase.
• According to our warranty agreement, all new products have a limited warranty. All batteries have a six-month warranty. Spare parts have a one-year warranty. The limited warranty does not include labor or device failure due to the owner’s misuse or negligence, non-durable components, and components subject to normal wear and tear that need replacement from time to time (for example rubber materials, accessories, wheel or brakes, and plastic parts). All warranty claims require proof of purchase and the serial number.

Note that your warranty does not cover these conditions:

• Functional problems: Issues related to normal use and aging such as surface coating and plating, natural fading of resins
• Replacement of consumable materials due to wear and tear, such as tires, fuses, plastic parts, glass parts, lubricates, etc.
• Any fees for Inspection, adjustment, adding oil, cleaning, etc.
• Fees for service and maintenance performed by dealers as specified by our factory
• Maintenance costs at any unauthorized service centers
• If you fail to regularly check the issues as specified in this manual section 7
• Improper or wrong maintenance
• If unauthorized maintenance has been performed
• Operating differently than what is described in our manual or if you overload the scooter
• Any unauthorized modifications to the wheelchair
• External factors such as soot, pharmaceuticals, bird droppings, acid rain, flying stone, metal powder, etc.
• Natural disasters such as typhoons, floods, fires, earthquakes, etc. damage the unit.

Protect the Environment

• Please do not dispose of this wheelchair or its components, especially the batteries. Instead, please return them to our service center or follow your local disposal regulations.

makes life easier

• www.ComfyGoMobility.com
• [email protected]
• 1 844-755-5055

References

• ComfyGO Mobility | Electric Wheelchair and Mobility Scooter
• Product Registration – ComfyGO Mobility
• Contact – ComfyGO Mobility

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