Get help with FaceTime on your iPhone, iPad, or iPod touch in Saudi Arabia

If you need help with iPhone models that end with AE/A and use a SIM card issued by a Saudi Arabian telecom operator, or an iPad, or iPod touch, learn what to do.

Check if FaceTime is available on your iPhone, iPad, or iPod touch*

1. Go to Settings and scroll down until you see FaceTime between Messages and Maps.
2. If you see FaceTime between Messages and Maps, tap it, then make sure that FaceTime is on. If it’s off, tap to turn it on.
3. If you don’t see FaceTime between Messages and Maps, follow the steps below.

iPhone with FaceTime

iPhone without FaceTime

Enable FaceTime on your iPhone, iPad, or iPod touch*

1. Go to Settings > General > Software Update and make sure that you have the latest version of iOS.
2. Check if FaceTime is visible in Settings.
3. If you have an iPhone or iPad (Wi-Fi + Cellular model), go to Settings > General > About and check if your carrier is [CarrierName] 32.1 or later.
4. If your carrier version is earlier than 32.1, you should get a notification to update your carrier settings. When you get the notification, tap Update.
5. Restart your iPhone, iPad, or iPod touch.

Learn more about FaceTime

• Find or restore a missing FaceTime app.

• Learn what to do if you get an error when trying to activate iMessage or FaceTime.

• Update your carrier settings on your iPhone or iPad.

• iOS 11 compatible devices.

Published Date: January 28, 2020

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