ComfyGo 6011 Lithium Electric Wheelchair User Manual

ComfyGo 6011 Lithium Electric Wheelchair

Product Information

Product Performance

This series of electric wheelchairs are powered by Li-ion
batteries and use DC motors. Users can control direction and adjust
speed by using the joystick controls located on the arm. This
wheelchair can be used at low speeds, good road conditions and will
handle low slope.
Performance Parameters and Technical Specs

• Overall size: 38x27x38
• Fold size: 28x16x28
• Seat size: 17×17
• Speed: 1-6km/h (0.62m-3.7m/hr) Max 7km/h
• Seat height: 20 (from ground)
• Armrest height: 28 (from ground)
• Backrest size: 15×16
• Max loading weight: 265 lbs
• Max speed: 4 mph
• Front wheel diameter: 8 inch (solid)
• Rear wheel diameter: 16 inch (inflatable)
• Battery: 12AH Li-ion
• Motor: Brushless DC 24V 250W x 2
• Battery charge: AC 100-240V, 50Hz, 1.5-5A, 6-8 hours
• Control: 24V 50A
• Max distance: 13 miles
• Degree of protection: IPX3
• Max safe slope: Turning radius: 33 inch
• Static stability: Reversing width: 1.5m
• Climbing angle: Tire pressure: 2kg f/
• Obstacle climbing: 50mm
• Brake: Intelligent electromagnetic brake

Application Range

This electric wheelchair is engineered specifically to serve
disabled or elderly people weighing less than 120 kg (265 lbs.),
intended for use for operation at walking speed, and is suitable
for indoor and outdoor. Please do not use this unit on
motorways.
Safety Instructions

• Caregivers should confirm that the users’ feet are placed on
  the footrests’ proper position and ensure clothes do not attach to
  the wheels.

• Caregivers should push the wheelchair to move forward to keep
  safe on steep slope or long slope.

• If your wheelchair requires repair or a refit, please contact
  your seller or service department. Do not attempt to modify your
  wheelchair by yourself as this may cause accident or wheelchair
  malfunction.

• Do not add weight, other than approved accessories to this
  chair, as this may cause an imbalance and impact vehicle
  function.

• Do not store or use your wheelchair in wet places. If the
  wheelchair gets wet, please dry it immediately.

• When someone is sitting on the wheelchair, you must make sure
  to use only if the clutch is in manual mode and not in electric
  mode.

• The service life of this product is 5 years after the date of
  production. Please use the product within the limited period. In
  order to avoid accidents, it is not recommended to use it beyond
  the recommended period.

• The wheelchair should be kept away from strong magnetic fields
  and large inductive electrical equipment, such as radio or TV
  stations, underground radio station or cell phone transmitting
  radio stations. If there are sources of electromagnetic
  interference nearby, please stay as far as possible from those
  sources to avoid electromagnetic interference as your electric
  wheelchair should avoid electromagnetic interference.

Product Usage Instructions

To use the electric wheelchair:

1. Make sure the user’s feet are placed on the footrests in the proper position.

2. Ensure that clothes do not attach to the wheels.

3. Control the direction and adjust the speed using the joystick controls located on the arm.

4. This wheelchair can be used at low speeds and on good road conditions. It is suitable for indoor and outdoor use.

5. Do not use this wheelchair on motorways.

6. If you need to move the wheelchair on a steep slope or long slope, push it forward instead of relying solely on the electric mode.

7. Do not attempt to repair or modify the wheelchair yourself.
   Contact your seller or service department for any repairs or modifications.

8. Do not add weight to the wheelchair, other than approved accessories.

9. Avoid storing or using the wheelchair in wet places. If it gets wet, dry it immediately.

10. When someone is sitting on the wheelchair, make sure to use it only in manual mode and not in electric mode.

11. Use the product within the recommended service life of 5 years from the date of production.

12. Avoid strong magnetic fields and large inductive electrical equipment that can cause electromagnetic interference. Stay as far as possible from such sources to avoid interference with the electric wheelchair.

Preface

• This manual contains operations, assembly methods, and simple faults solutions. The manual applies to our model: 6011
• This manual contains both wheelchair maintenance tips and troubleshooting methods so please store it where you can access as required. If you decided to let anyone else use your wheelchair, please provide this manual for reference to them and ask that they read it before using the product.
• The annotations and illustrations in this manual may vary slightly from your actual model because we continuously improve and up-grade our components and design.
• If you are uncertain about any aspect of operation, please contact your dealer immediately to clarify.
• Improper use of this vehicle may lead to injury. Riding without paying attention to points of safety could harm you as well as others.
• This electric wheelchair is intended to comfortably transport persons with walking difficulties or without the ability to walk.
• This electric wheelchair is designed to transport only one person.

Product Performance

• This series of electric wheelchairs are powered by Li-ion batteries and use DC motors. Users can control direction and adjust speed by using the joystick controls located on the arm. This wheelchair can be used at low speeds, good road conditions and will handle low slope.

Performance Parameters and Technical Specs,

Warning symbol
Follow the instructions next to this symbol closely.
Please pay attention to these instructions, otherwise it may result in physical injury or damage to the wheelchair or the environment.

Application Range
This electric wheelchair is engineered specifically to serve disabled or elderly people weighing less than 120 kg(265 lbs.), intended for use for operation at walking speed, and is suitable for indoor and outdoor. Please do not use this unit on motorways.

Contraindication
People with the following conditions should not operate this vehicle:

• Unresponsive upper limbs
• Suffering from senility or dementia
• Unable to take care of themselves
• Use restricted by a medical professional

Safety Instructions

Main Security Features

• Classified based on the type of protection: Against electric shock,Internal power.
• Classified based on the type of protection: Against electric shock,Type B application.
• Classified based on the degree of inlet liquid protection: IPX
• Classified based on the safe of use in a flammable anesthetic mixture with air or gas mixed with oxygen or nitrous oxide flammable anesthetic gases occurs: Non-AP/APG type.
• Classified based on operation mode: Continuous operation.
• Rating voltage: DC 24V.
• Have no protective effect on the application of defibrillator discharge section.
• No signal output or input part.
• Safety of any non-permanent equipment installed.

Riding Notice
General Riding Cautions

1. Main Security Features

   • Classified based on the type of protection: Against electric shock,Internal power.

   • Classified based on the type of protection: Against electric shock,Type B application.

   • Classified based on the degree of inlet liquid protection: IPX

   • Classified based on the safe of use in a flammable anesthetic mixture with air or gas mixed with oxygen or nitrous oxide flammable anesthetic gases occurs: Non-AP/APG type.

   • Classified based on operation mode: Continuous operation.

   • Rating voltage: DC 24V.

   • Have no protective effect on the application of defibrillator discharge section.

   • No signal output or input part.

   • Safety of any non-permanent equipment installed.

   • Keep your hands on the armrest in order to fully be able to control the wheelchair.

   • We recommend practicing at parks or other safe and open places until you are confident about using your wheelchair skillfully. Ensure to practice moving forward, stopping and turning circles.

   • Before riding on any roads, ensure to have caregivers with you and ensure to ride safely at all times.

   • Follow all pedestrian traffic rules, the wheelchair is not considered an automotive.

   • Stay on the sidewalk and the zebra crossings. Do not ride on vehicle lanes.

   • Ride at steady speed, avoid sharp turns and zig zagging.

   • Please maintain pneumatic tire pressure properly, the lower or higher than recommended pressure may cause unsafe use or exces- sive loss of current.
     Avoid Riding in These Conditions Unless Accompanies by a Caretaker

   • Riding in inclement weather, such as rainy day, heavy fog, strong wind, snow, etc.

   • If your wheelchair gets wet, this may impact electronic functions so please wipe all water immediately.

   • Riding in sub optimal conditions such as muddy, trail, sand road, gravel, etc.

   • Riding on crowed roads.

   • Riding on roads without a fence side ditch, pond, etc.

   • If you have to cross any railways, turn off your wheelchair and first ensure that the tires will not be stuck by railway.

   • The electric wheelchair is for personal use only, please do not carry people or goods
     Precautions for Uphill and Downhill

   • Avoid riding on steep hills, tilt places, high steps, channels and any other steep incline surfaces

   • Avoid riding on steep slopes, the slope range should be less than 9 degrees.

   • Please carefully operate the controller during uphill use.

   • Keep moving forward during uphill or downhill and do not stop.

   • Use your brakes to reduce your speed during downhill.

   • Avoid riding sideways on steep incline.

   • Riding on the stairs place is not recommended and please avoid crossing any high steps.

   • Avoid crossing wide ditches.

   • During crossing ditches, keep a 90° angle between tires and the ditches.

   • Do not set the wheelchair to manual mode during uphill and downhill move.

   • When the wheelchair is malfunction at traffic crossing, please immediately ask passerby for help. And set wheelchair to manual mode, then push wheelchair to leave the scene, or user to get away from the site to a safe place immediately.

Precautions for Caregivers

• Caregivers should confirm that the users’ feet are placed on the footrests’ proper position and ensure clothes do not attach to the wheels.
• Caregivers should push the wheelchair to move forward to keep safe on steep slope or long slope.

Other Important

Notices Repair and Refit

• If your wheelchair requires repair or a refit, please contact your seller or service department. Do not attempt to modify your wheelchair by yourself as this may cause accident or wheelchair malfunction.
• Do not add weight, other than approved accessories to this chair, as this may cause an imbalance and impact vehicle function.

Keep Your Wheelchair Dry at All Times

• Do not store or use your wheelchair in wet places. If the wheelchair gets wet, please dry it immediately.
  Pushing Someone Else in the Wheelchair

• When someone is sitting on a wheelchair, you must make sure to use only if the clutch is in manual mode and not in electric mode.

Service Life

• The service life of this product is 5 years after the date of production. Please use the product within the limited period. In order to avoid ac- cidents, it is not recommended to use it beyond the recommended period. To find the date of manufacture of your wheelchair, please see the label located on your unit.

Electromagnetic Compatibility

• The wheelchair should be kept away from strong magnetic fields and large inductive electrical equipment, such as radio or TV stations, underground radio station or cell phone transmitting radio stations. If there are sources of electromagnetic interference nearby, please stay as far as possible from those sources to avoid electromagnetic interference as your electric wheelchair should avoid electromagnetic interference.

Note:

• This electric wheelchair meets the electromagnetic compatibility requirements of the YY0505 standard.
• Always install and use electric wheelchair based on the electromagnetic compatibility information provided.
• Portable and mobile RF communication device will affect performance of electric wheelchair. Therefore, please avoid using near a strong electromagnetic disturbance such as a mobile phone or microwave.
• Please refer to attachment for notice and manufacturer’s statement.
• Cut-off voltage for the battery is 24V.
• This electric wheelchair is a D class in GB/T 18029.21-2012, a wheelchair with electronic differential steering and manual brake.

Compatibility with Other Devices

• Electric wheelchair should not be used together in conjunction with any other devices. If you need to connect a device to it, please first verify with us to confirm that the electric wheelchair can work normally under the circumstances.

Usage and Operation

Wheelchair Adjustments Unfolding Your Wheelchair
Take out your wheelchair from the packing box and put it on the ground. Push the chair frame apart to left and right, and press two tubes on both sides of the seat base down into the grooves on both sides of the chair-frame. (Picture 1).

Upward the handle, and lock the folding device.
(Picture 2). Before use, please make sure that the lock is well secured. Otherwise it will cause fold danger when riding.

Connect the wiring harness plug of the battery with the wiring harness socket from the frame (Picture 3).
Unscrew the bolts and gaskets from the controller stem, then put on the controller and mat into the plastic gaskets, put on the bolt, and tighten by a screwdriver (Picture 4). Then fixed the wire harness on the frame by plastic cable ties (Picture 5).

Install the footplates tray on the upper tube of the left or right of the frame (Picture 6). And then rotate the footplate forward so they can be locked. then unfold the footplate.
Package the leg strap on the right and left upper tube, then use the nylon tape (Picture 7).
Adjust the height of the footplate, unload the safety nut on either side of the footplate, pull out the bolts. Slide up and down telescopic tube, position the comfortable height, then insert the bolts, and lock the nut (Picture 8).
For your safety on the way, you have to use seat belts whenever you seat on the wheelchair (Picture 9).

Folding and Storing of the Wheelchair
Put the wheelchair on the ground. Turn off the power.
Turn up the footplates and rotate outward 90 degrees. Outward the leg lever holder, rotate to 90 degrees, then pull out the leg lever. (Pic-ture 10 & Picture 11)
Pinch both folding lock on both sides on the handle and flip down the push handle. ( Picture 12)
To pull the seat base up from its middle and then fold the wheelchair (Picture 13).

Switching Between Manual Mode and Electric Mode

Manual mode:
Turn off the power and the wheelchair will be on manual (push or freewheel mode). When using in the freewheel mode make sure for using manual breaks for both wheels.

Electric mode: When turning the power on, the wheelchair will be on electric mode, and electromagnetic breaks will be actives. You don’t need to use breaks when the power turns on. The wheelchair can’t be pushed in electric mode.

Keep your feet within the footplates, don’t extend them out of it. Don’t extend your arms out of the armrests during your driving. Ensure the wheelchair not to be in freewheel mode before you use or leave it.

Electronic equipment can be affected by
Electromagnetic Interference (EMI). Such interference may be from radio stations, TV stations, mobile
phones, and other radio transmitters. If the wheelchair has abnormal situations due to electromagnetic interference, please turn off the power and consult
your service agency. For any loss caused by failure to comply with this condition, the firm does not undertake any legal responsibility.

Battery and Charger

Charger Requirements
The charger should only be used for charging the batteries. Do not use your wheelchair while it is charging.

Charger Technical Data

• Input voltage: AC220V (110V) ±10%
• Output voltage: 24V/DC Output current: 1.5~5A
• Ingress protection level: IPX1
• Meets requirement: GB 4706.1-2005 and GB 4706.18-2005

Charger Use and Care

IMPORTANT:

A full charge requires between 6 to 10 hours, do not overcharge more than 24 hours.

• To prevent shortening your battery’s life, charge the battery at least once per month when the wheelchair is not being used.
• Do not stop charging until the charging process is finished.
• Repeat use of less than fully charged batteries will shorten the life cycle of your battery.
• When battery is fully charged, the power indicator will turn green. Do not stop charging before fully charged this indicator is lit.
• After charging is complete, ensure to turn off the power supply otherwise the battery will discharge slowly.
• Do not charge more than 24 hours. Overcharging is dangerous.

Follow These Rules to Avoid Issues with Chargers

• The electric wheelchair doesn’t include a charger, please use nation-al standard charger with output voltage of 24V/DC 1.5A~5A.
• The charger should be well-ventilated at all times during charging.
• Do not expose the wheelchair to sunlight and humid environment.
• While charging, the temperature range should be between 10 to 50 degrees of celsius.
• If charged at temperatures outside of this range, the battery can be damaged.
• Never use or sit on the electric wheelchair when charging.
• It’s normal for the fan to make a sound during the charging process. This is to cool the charger and does not pose a concern.
• Prevent any liquid from seeping into the charger during the charging process.
• Do not place your charger on any flammable items such as: fuel, footrest or seat cushion.
• Please stay away from any flames while charging the battery as flames may cause battery fire or explosion.
• Do not smoke while charging.
• Do not unplug the power supply when either the socket or your hands are wet, as this may cause electric shock.

Type 1, Charging directly while in battery
In order to charge the battery, connect the charger with power supply and battery box plug. Follow the instructions below to complete the charging process:
Step 1: Make sure the charger groove is not blocked.

Step 2: Make sure the electric wheelchair’s power is turned off.

Step 3: Unplug the connections between the battery box and the controller.

Step 4: Connect the charger’s output plug to the battery box’s power plug.

Step 5: Connect the charger plug to the power supply, the red light will light up.

Type 2, Charging through your controller
In order to charge the battery, connect the charger to the power supply. Follow the instructions below to complete charging process:
Step 1: Ensure that the charger groove is not blocked.

Step 2: Ensure that the electric wheelchair is turned off.

Step 3: Make sure the battery and controller are connected.

Step 4: Connect the charger’s output plug to the socket below the controller.

Step 5: Connect the charger’s main plug to the power supply and the red light will be alight.

Battery Use and Maintenance

• Incorrect insertion of the battery may cause danger of explosion. Only use batteries that are provided with this unit. Contact your seller if you need replacement batteries.
• While inserting the battery, ensure that the battery poles are placed correctly. Always refer to the charging instructions provided here in order to maintain an optimal life cycle for your batteries.

System Diagnostics

There may be a short fuse or burned out

All LED lights are lit| The power is turned on and

self-diagnostics are in working mode

| None
LED lights are partially off| Lights are indicative of the amount of battery power left| Lights being partially off indicates partial battery power
The leftmost red LED light is lit| The battery power is very low| Unit should be charged before use or battery is malfunctioning and is not able to take charge
Two short beeps, LED lights blinks twice| The left motor is malfunctioning| The left motor connection may be

broken, or the wire may be dis- connected

Three short beeps, LED lights blinks three times| The left magnetic brake is mal- functioning| The left magnetic brake connec-

tion is broken, or the wire may be disconnected

Four short beeps, LED lights blinks four times| The right motor is malfunctioning| The right motor connection is

broken, or the connecting wire may be disconnected

Five short beeps, LED lights blinks five times| The right magnetic brake is mal- functioning| The right magnetic brake connec-

tion is broken, or the connecting wire may be disconnected

Six short beeps, LED lights blinks six times rent protection status| Controller has entered high-cur-| Check the brakes and the motor drive mecha- nism to ensure it is not stuck. Check the cur- rent by ammeter, and if the current is not too high your controller may be malfunctioning. (Overload of the controller)
Seven short beeps, LED lights Joyst blinks seven times.| ick is malfunction| Joystick doesn’t reset, or the con- nector is loose
Eight short beeps, LED lights blinks eight times| Controller may be malfunctioning P

troller itself)

| lease consult your dealer for maintenance (Failure of the con-

Nine short beeps, LED lights blinks nine times

|

Controller may be malfunctioningm troller)

| Please consult service center for aintenance (Failure of the con-

The LED indicators signal various technical malfunctions which may impact the following parts: the motor, brakes, battery, wire connec- tions. Use the table below to troubleshoot the particular technical issue. Technical issues can usually be detected without other service tools but do not hesitate to contact us if still needed:
For Audio Signal Indicatin please check the table.

Controller

To turn on the battery power gauge lights from left to right, press the button. To turn them off, press again.
In an emergency, you can directly turn power off by also pressing the power button.

Sleep Mode
If the joystick is not used for more than 20 minutes, the power will turn off automatically, and the system will enter sleep mode. System can be reactivated by pressing the power button.

Speed adjustment
The wheelchair riding speed can be adjusted according to the user’s preference and circumstances. Adjust speed by using the decrease button and increase buttons accordingly.

Speed is divided into five sections, in the following ranges: 20%, 40%, 60%, 80%, 100% of the max speed.

First gear: 20% of max speed.
Fifth gear of speed: 100% of max speed.

Horn Button
Press the horn button to use the horn.

Battery Power Gauge
Battery gauge will function when power is on. The battery power gauge also indicates the remaining power. In the picture shown, the battery is powered. When only red or yellow LED lights are lit, this in- dicates low power and the batteries require recharging. Ensure using only fully charged batteries before embarking on long distance rides when charging is not possible. Do not use the unit if only red light is shown, as this means the unit requires charging.

Using the Joystick
To control the speed and direction of the wheelchair, use the joystick. The extent to which you push the joystick controls the moving speed. To power the unit on or off, always have the joystick in the middle po- sition. A signal will sound if the joystick is not in the middle position when turning on or off. To stop the signal, move the joystick in the middle. If the signal ceases to stop when you place the joystick in middle position, this may indicate a malfunction, please contact your dealer.

Maintenance Areas

Maintaining Your Wheelchair
Maintenance of wheelchair includes cleaning your wheelchair, check- ing the wheel and battery, and charging the batteries. For further de- tails on maintenance, please contact your dealer. We suggest that you have your wheelchair checked every six months and have an annual service scheduled through your dealer.

Cleaning Your Wheelchair
You can clean your wheelchair regularly, including the parts that are frequently touched with a user’s body (such as set cushion, armrest, and controller), using a clean and slight wet cloth. Pleas refrain from using organic solvents to clean as these might damage the surface.
The wheelchair should be cleaned about once per week. If the wheelchair is used by an infectious patient, it should be cleaned and disin- fected by disinfectants between each use.

Tires
Check the tire air pressure and wear condition regularly. When the tire tread pattern depth is reduced to 1mm, the tires will require replacement.

Batteries
To ensure that the batteries are fully charged. In order to prolong bat- tery life, we strongly recommend not charging the unit until batteries run out of power (red or yellow LED light indicators lit). Also refer to section 4 of this manual for detailed battery maintenance and charging instructions that can help prolong the life of your battery.

Wheelchair Malfunction Signals
When malfunctions happen during the operation of this wheelchair, please turn off power before checking the unit.
Symptom: Completely loses power, and all the LED lights on the controller panel are off.

Instructions:

Step 1: Check if the controller plug is loose.

Step 2: Check if the connection to the controller plug and battery box are loose.

• Reinsert the plug connector by holding the plug when pulling it out. Do not pull on the wire to avoid unnecessary damage to the wireline. After conducting the above steps, and if the wheelchair power is not restored or if you have any questions, please contact your dealer.
• The controller has a diagnosing system to monitor the controller and motor. Any malfunction of these parts is indicated by the controller. For more details please kindly refer to chapter of audio signal indica-tion.

Maintenance Checking
Your electric wheelchair should be checked every six months and serviced annually as suggested. Use of this wheelchair requires continuous attention to the commonly used elements which are listed below:

Area A: Before each use, check if following parts are functioning correctly:

1. Backrest
2. Armrest
3. Controller position
4. Footrest
5. Battery power
6. Clutch/adjusting lever for conversion between manual mode and electric mode

Area B: The following parts should be checked monthly to avoid loosening or extensive wear.

1. Screws
2. Brakes
3. Clutch/adjusting lever for conversion between manual mode and electric mode
4. The front and rear wheels and their tread pattern depth
5. Connectors’ of controller and charger

Tech Support

Here are a Few Ways to Keep Your Batteries Healthy.

• Keep your batteries at room temperature. Heat is by far the largest factor when it comes to reducing battery life.
• Batteries deteriorate over time, whether they’re being used or not.
• Battery experts suggest that after 30 charges, you should allow batteries to almost completely discharge. The power gauge will be recalibrated.
• Avoid completely discharging batteries.
• Gradual deterioration in performance because the battery has been left in a discharged state.

Warranty Policy

• Our goal is to ensure you are delighted with your purchase.

• According to our warranty agreement, All new products have a limit-ed warranty. All batteries have a six-month warranty. Spare parts have a one-year warranty. The limited warranty does not include: labor or device failure due to owner misuse or negligence, non-durable com-ponents and components subject to normal wear and need replace-ment from time to time (for example rubber materials, accessories, wheels or brakes, and plastic parts). All warranty claims require proof of purchase and the serial number.
  Note that your warranty does not cover in these conditions:

• Functional problems: Issues related to normal use and aging such as surface coating and plating, natural fading of resins

• Replacement of consumable materials due to wear and tear, such as tires, fuses, plastic parts, glass parts, lubricates etc.

• Any fees for Inspection, adjustment, adding oil, cleaning, etc.

• Fees for service and maintenance performed dealers as specified by our factory

• Any unauthorized modifications

• Maintenance costs at any unauthorized service centers

• If you fail to regularly check the issues as specified in this manual section 7

• Improper or wrong maintenance

• If unauthorized maintenance has been performed

• Operating differently than what is described in our manual or if you overload the wheelchair

• Any unauthorized modifications to the wheelchair

• External factors such as: soot, pharmaceuticals, bird droppings, acid rain, flying stone, metal powder, etc.

• Natural disasters such as: typhoons, floods, fires, earthquakes etc. damage the unit Protect the Environment

• Please do not dispose of this wheelchair or its components and especially the batteries. Instead, please return them to our service center or follow your local disposal regulation.

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