COMFYGO Majestic IQ-7000 Remote Controlled Folding Electric Wheelchair User Manual
- June 13, 2024
- ComfyGo
Table of Contents
- COMFYGO Majestic IQ-7000 Remote Controlled Folding Electric Wheelchair
- Product Information
- Product Usage Instructions
- Preface
- Product Performance
- Safety Instructions
- Riding Notice
- Usage and Operation
- Battery and Charger
- Charger Technical Data
- Battery Use and Maintenance
- System Diagnostics
- Maintenance Areas
- Tech Support
- Warranty Policy
- CONTACT
- References
- Read User Manual Online (PDF format)
- Download This Manual (PDF format)
COMFYGO Majestic IQ-7000 Remote Controlled Folding Electric Wheelchair
Product Information
The IQ-7000 is an electric wheelchair designed for indoor and outdoor use. It is powered by Li-ion batteries and features DC motors. The wheelchair can be controlled using the joystick controls located on the arm, allowing users to control direction and adjust speed. It has a maximum speed of 4 mph and can handle low slopes. The wheelchair has a maximum loading weight of 330 lbs and comes with a detachable all-direction joystick controller.
Overall size | 40x26x39 (1016x660x990mm) |
---|---|
Fold size | 27x17x30 (685x432x762mm) |
Seat size* | 19×18 (583x46mm, width x deep) |
Seat height | 20 (508mm, from the ground) |
Armrest height | 9 (230mm, from seat) |
Backrest height | 18 – 24 (458mm – 610 mm, adjustable) |
Net weight | 64 lbs (26) with battery |
Max loading weight | 330 lbs (150 kg) |
Max speed | 4 mph |
Front-wheel diameter | 8 inch (solid) |
Rear wheel diameter | 12 inch (solid) |
Battery | 12AH Li-ion / 20AH Li-ion (optional) |
Motor x 2 cs | Brushless DC 24V 250W x 2 |
Battery charge | AC 100-240V, 50Hz,1.5-5A , 6-8 hours |
Control | 24V 50A |
Max distance*** | Up to 13 miles with 12AH battery |
Degree of protection | IPX3 |
Max safe slope | 33 inch |
Turning radius | 1.5m |
Static stability | Reversing width |
Climbing angle | Tire pressure |
Obstacle climbing | 50mm |
Brake | Intelligent electromagnetic brake |
Controller Type | Detachable All-Direction Joystick |
Product Usage Instructions
IMPORTANT NOTICE! BEFORE THE FIRST USE Make sure the battery is connected, and charge the battery for at least 6 hours.
Safety Instructions
- Ensure that the user’s feet are placed on the footrests in the proper position.
- Avoid wearing loose clothing that may get caught in the wheels.
- Do not use the wheelchair on steep slopes. Caregivers should push the wheelchair to move off of a steep slope.
Please refer to the user manual for detailed instructions on usage, operation, battery and charger information, system diagnostics, manual and automatic folding controllers, maintenance areas, tech support, and warranty information. For spare parts needs, please visit www.ComfyGoMobility.com. Don’t forget to register your product to activate your warranty.
Preface
- This manual contains operations, assembly methods, and simple fixes. The manual applies to our model: IQ-7000 Manual and Autofold
The IQ-7000 with Auto Folding option does not open manually.
- This manual contains both wheelchair maintenance tips and troubleshooting methods so please store it where you can it when needed.
- Please provide this manual as reference to anyone who may use the chair.
- The annotations and illustrations in this manual may vary slightly from your actual model because we continuously improve and upgrade our components and design.
- If you are uncertain about any aspect of operations, please contact your dealer immediately to clarify.
- Improper use of this vehicle may lead to injury. Riding without paying attention to the safety could recommendations harm you as well as others.
- This electric wheelchair is intended to transport people with walking difficulties or without the ability to walk.
- This electric wheelchair is designed to transport only one person.
WARNING SYMBOL
Follow the instructions next to his symbol closely. Please pay attention to these instructions, otherwise, it may result in physical harm or damage to the user, scooter, or the environment.
Product Performance
This series of electric wheelchairs is powered by Li-ion batteries and use DC motors. Users can control direction and adjust speed by using the joystick controls located on the arm. This wheelchair can be used at low speeds, good road conditions and will handle low slopes.
- Performance Parameters and Technical Specs , IQ-7000
- Overall size 40”x26”x39” (1016x660x990mm)
- Fold size 27”x17”x30” (685x432x762mm)
- Seat size * 19”x18” (583x46mm, width x deep) B20” (508mm, from ground)
- Armrest height 9” (230mm, from seat)
- Backrest height 18 – 24” (458mm – 610 mm, adjustable)
- Net weight 64 lbs (26) with battery
- Max loading weight 330 lbs (150 kg)
- Max speed 4 mph
- Front wheel diameter 8 inch (solid)
- Rear wheel diameter 12 inch (solid)
- Battery 12AH Li-ion / 20AH Li-ion (optional)
- Motor x 2 cs Brushless DC 24V 250W x 2
- Battery charge AC 100-240V, 50Hz,1.5-5A , 6-8 hours
- Control 24V 50A
- Max distance *** Up to 13 miles with 12AH battery
- Degree of protection IPX3
- Max safe slope 10°
- Turning radius ≤ 33 inch
- Static stability 9°
- Reversing width ≤1.5m
- Climbing angle 6°
- Tire pressure 2kg f/㎡
- Obstacle climbing 50mm
- Breake Intelligent electromagnetic break
- Controller Type Detachable All-Direction Joystick
- distance between the armrests
- IQ-7000 with automatic folding is 3 lbs (1.3kg) heavier. 20AH Battery adds another 3 lbs (1.3kg).
- varies based on weight, incline, speed factors
Application Range
This electric wheelchair is engineered specifically to serve people weighing
less than 330 lbs (150 kg), intended for use at walking speed, and is suitable
for indoor and outdoor use only. Please do not use this unit in traffic lanes.
WARNING
People with the following conditions should not operate this wheelchair:
- Unresponsive upper limbs
- Suffering from senility or dementia
- Unable to take care of themselves
- Use restricted by a medical professional
Safety Instructions
Main Security Features
- Classified based on the type of protection: Against electric shock, Internal power.
- Classified based on the type of protection: Against electric shock, Type B application.
- Classified based on the degree of inlet liquid protection: IPX
- Classified based on the safe of use in a flammable anesthetic mixture with air or gas mixed with oxygen or nitrous oxide flammable anesthetic gases occurs: Non-AP/APG type.
- Classified based on operation mode: Continuous operation.
- Rating voltage: DC 24V. Have no protective effect on the application of defibrillator discharge section. No signal output or input part. Safety of any non-permanent equipment installed.
Riding Notice
General Riding Cautions
- Keep your hands on the armrest in order to fully be able to control the wheelchair.
- We recommend practicing at parks or other safe and open places until you are confident about using your wheelchair skillfully. Practice moving forward, stopping and turning circles.
- Before riding on any roads, have someone assist you till you are comfortable controlling the chair and riding safely.
- Follow all pedestrian traffic rules, the wheelchair is not considered an automobile.
- Stay on the sidewalk and in the cross walk. Do not ride in vehicle lanes.
- Ride at steady speeds, avoid sharp turns and zig zagging.
- Please maintain proper tire pressure,any pressure other than the recommended pressure may cause unsafe use or excessive loss of battery charge.
Avoid Riding in These Conditions Unless Accompanied by a Caretaker
- Riding in inclement weather, such as in rain, heavy fog, strong wind, snow, etc.
- If your wheelchair gets wet, this may impact electronic functions so please wipe all water immediately.
- Riding in conditions such as mud, dirt, sandy roads, gravel, etc.
- Riding on crowded roads.
- If you have to cross any railways, turn off your wheelchair and first ensure that the tires will not be stuck by the railway.
- The electric wheelchair is for personal use only, please do not carry people or goods
Precautions for Uphill and Downhill
- Avoid riding on steep hills, sharp angles, high steps, channels, or any other steep incline surfaces
- Avoid riding on steep slopes, the slope range should be less than 9 degrees.
- Please carefully operate the controller during uphill use.
- Keep moving forward during to uphill or downhill and do not stop.
- Use your brakes to reduce your speed during the downhill.
- Avoid riding sideways on a steep incline.
- Riding on stairs is not recommended and please avoid crossing any high steps.
- Avoid crossing wide ditches.
- During crossing ditches, keep a 90° angle between the tires and the ditches.
- Do not set the wheelchair to manual mode during uphill and downhill movement.
- If the wheelchair malfunctions at a railroad crossing, please immediately ask a person for help, set the wheelchair to manual mode, and then push the wheelchair to leave the scene.
Precautions for Caregivers
- Caregivers should confirm that the user’s feet are placed on the footrests in the proper position and ensure clothes do not get caught in the wheels.
- Caregivers should push the wheelchair to move off of a steep slope.
Other Important Notices Repair and Refit
- If your wheelchair requires repair or a refit, please contact your seller or service department. Do not attempt to modify your wheelchair by yourself as this may cause an accident or wheelchair malfunction.
- Do not add weight, other than approved accessories to this chair, as this may cause an imbalance and impact vehicle function.
Keep Your Wheelchair Dry at All Times
- Do not store or use your wheelchair in wet places. If the wheelchair gets wet, please dry it immediately.
Pushing Someone Else in the Wheelchair
- When someone is sitting in a wheelchair, you must make sure to use it only in manual mode and not in electric mode.
Service Life
- The service life of this product is 5 years after the date of production.
- Please use the product within a limited period. In order to avoid accidents, it is not recommended to use it beyond the recommended period.
- To find the date of manufacture of your wheelchair, please see the label located on your unit.
Electromagnetic Compatibility
- The wheelchair should be kept away from strong magnetic fields and large inductive electrical equipment, such as radio or TV stations, underground radio station or cell phone transmitting radio stations.
- If there are sources of electromagnetic interference nearby, please stay as far as possible from those sources to avoid electromagnetic interference which may cause undo stress on the controller or extreme battery drainage.
Note:
- This electric wheelchair meets the electromagnetic compatibility requirements of the YY0505 standard.
- Always install and use electric wheelchair based on the electromagnetic compatibility information provided.
- Portable and mobile RF communication device will affect performance of electric wheelchair. Therefore, please avoid using near a strong electromagnetic disturbance such as a mobile phone or microwave.
- Please refer to attachment for notice and manufacturer’s statement.
- Cut-off voltage for the battery is 23V.
- This electric wheelchair is a D class in GB/T 18029.21-2012, a wheelchair with electronic differential steering and manual brake.
Compatibility with Other Devices
- This wheelchair should not be used together in conjunction with any other devices.
- If you need to connect a device to it, please first verify with us to confirm that the electric wheelchair can work normally under the circumstances.
Usage and Operation
- Please visit YouTube for detailed Usage and Operations explanation.
- Simply search “ComfyGo Mobility Lightweight Foldable Electric
- Wheelchair 19.5″ Wide (Model # IQ-7000)” on YouTube or scan the QR code with your smartphone’s camera.
- Please visit YouTube for a detailed Remote Control Pairing explanation. Simply search “ComfyGo Electric Wheelchair Remote
- Pairing” on YouTube or scan the QR code with your smartphone’s camera.
- www.youtube.com/c/ComfyGO.
Wheelchair Adjustments Unfolding Your Wheelchair
(Only applies to manual folding version!)
- Hold the backrest with one hand and use your other hand to hold the seat and unfold the chair (Picture 1).
- Fully unfold the wheelchair, and then fasten the lock located under the backrest (Picture 2). Before use, please make sure that the lock is well secured. Otherwise it will a cause folding danger when riding.
Folding Your Wheelchair
(Only applies to manual folding version!)
- Loosen the lock (Picture 3), using one hand, hold the backrest, and using your other hand pull the seat and fold it (Picture 4).
- Installing the Controller for auto and manual fold versions Insert the controller into the armrest tube. Keep the controller in horizontal position (Picture 5). Then lock the screw (Picture 6).
- Dismantle the battery by first disconnecting the battery plug and the controller plug (Picture 7), and then pushing the switch on the battery case for quick release (Picture 8). Install the battery by putting the battery back on the tray (Picture 9). Then connect the battery plug to the controller plug.
Footplate
- The footplate can be pulled up or down.
Install and Dismantle the Anti-tipper
- Pull the button to install/dismantle the anti-tipper (Picture 10).
- Press the button to install the frame support tube (Picture 11).
Flipping-up Your Armrest
- Using one hand, press the armrest button, using the other hand, flip up your armrest (Picture 12). Press down the armrest to its proper position to secure it. (Picture 13).
Switching Between Manual Mode and Electric Mode
- Manual mode: Turn off the power and brake the wheelchair first, then pull the red clutch out of the groove and spin it 30° (Picture 14 – 15).
- Electric mode: Spin the red clutch and put it back into its groove, and lightly push the wheelchair until you hear a click sound (Picture 16).
When switching from manual to electric mode, please confirm that both side clutches are placed inside the grooves. If either side clutch is not fully placed into its groove, this may cause the unit to rollover.
Battery and Charger
Charger Requirements
The charger should only be used for charging the batteries. Do not use your
wheelchair while it is charging.
Charger Technical Data
- Input voltage: AC220V (110V) ±10%
- Output voltage: 24V/DC Output current: 1.5~5A
- Ingress protection level: IPX1
- Meets requirement: GB 4706.1-2005 and GB 4706.18-2005
Charger Use and Care IMPORTANT:
- A full charge requires between 8 to 10 hours, do not overcharge more than 24 hours.
- To prevent shortening your battery’s life, charge the battery at least once per month when the wheelchair is not being used.
- Do not stop charging until the charging process is finished.
- Repeat use of less than fully charged batteries will shorten the life cycle of your battery.
- When the battery is fully charged, the power indicator will turn green. Do not stop charging before fully charged this indicator is lit.
- After charging is complete, ensure to turn off the power supply otherwise the battery will discharge slowly.
- Do not charge for more than 24 hours. Overcharging is dangerous.
Follow These Rules to Avoid Issues with Chargers
- If the electric wheelchair doesn’t include a charger, please use the national standard charger with an output voltage of 24V/DC 1.5A~5A.
- The charger should be well-ventilated at all times during charging.
- Do not expose the wheelchair to direct sunlight and humid environments.
- While charging, the temperature range should be between 50 to 122 °F (10 to 50 °C). If charged at temperatures outside of this range, the battery can be damaged.
- Never use or sit on the electric wheelchair when charging.
- It’s normal for the fan to make a sound during the charging process. This is to cool the charger.
- Prevent any liquid from seeping into the charger during the charging process.
- Do not place your charger on any flammable items such as gasoline, or the seat cushion.
- Please stay away from any flames while charging the battery as flames may cause battery fire or explosion.
- Do not smoke while charging.
- Do not unplug the power supply when either the socket or your hands are wet, as this may cause an electric shock.
Type 1, Charging directly while in battery
In order to charge the battery, connect the charger with the power supply and
battery box plug. Follow the instructions below to complete the charging
process:
- Step 1: Make sure the charger groove is not blocked.
- Step 2: Make sure the electric wheelchair’s power is turned off.
- Step 3: Unplug the connections between the battery box and the controller.
- Step 4: Connect the charger’s output plug to the battery box’s power plug.
- Step 5: Connect the charger plug to the power supply, the red light will light up.
Type 2, Charging through your controller
In order to charge the battery, connect the charger to the power supply.
Follow the instructions below to complete the charging process:
- Step 1: Ensure that the charger groove is not blocked.
- Step 2: Ensure that the electric wheelchair is turned off.
- Step 3: Make sure the battery and controller are connected.
- Step 4: Connect the charger’s output plug to the socket below the controller.
- Step 5: Connect the charger’s main plug to the power supply and the red light will be alight.
Battery Use and Maintenance
- Incorrect insertion of the battery may cause danger of explosion.
- Only use batteries that are provided with this unit.
- Visit www.ComfyGoMobility.com. or contact us via
- support@ComfyGoMobility.com. if you need replacement batteries.
- While inserting the battery, ensure that the battery poles are placed correctly. Always refer to the charging instructions provided here in order to maintain an optimal life cycle for your batteries.
System Diagnostics
The LED indicators signal various technical malfunctions that may impact the following parts: the motor, brakes, battery, and wire connections. Use the table below to troubleshoot the particular technical issue. Technical issues can usually be detected without other service tools but do not hesitate to contact us if still needed: For an Audio Signal Indication please check the table.
Description of LED light | Interpretation | Issue/Solution |
---|---|---|
All LED lights are off, there is no sound | The power has been turned off, | |
wheelchair is in standby or sleep mode | Power is not connected There may be a |
short fuse or burned out
All LED lights are lit| The power is turned on and self-diagnostics are in
working mode| None
LED lights are partially off| Lights are indicative of the amount of battery
power left| Lights being partially off indicates partial battery power
The leftmost red LED light is lit| The battery power is very low| Unit should
be charged before use or battery is malfunctioning and is not able to take
charge
Two short beeps, LED lights blinks twice| The left motor is malfunctioning|
The left motor connection may be broken, or the wire may be dis- connected
Three short beeps, LED lights blinks three times| The left magnetic brake is
mal- functioning| The left magnetic brake connec- tion is broken, or the wire
may be disconnected
Four short beeps, LED lights blinks four times| The right motor is
malfunctioning| The right motor connection is broken, or the connecting wire
may be disconnected
Five short beeps, LED lights blinks five times| The right magnetic brake is
mal- functioning| The right magnetic brake connec- tion is broken, or the
connecting wire may be disconnected
Six short beeps, LED lights blinks six times| Controller has entered high-cur-
rent protection status| Check the brakes and the motor drive mecha- nism to
ensure it is not stuck. Check the cur- rent by ammeter, and if the current is
not too high your controller may be malfunctioning
Seven short beeps, LED lights blinks seven times.| Joystick is malfunction|
Joystick doesn’t reset, or the con- nector is loose
Eight short beeps, LED lights blinks eight times| Controller may be
malfunctioning| Please consult your dealer for maintenance
Nine short beeps, LED lights blinks nine times| Controller may be
malfunctioning| Please consult service center for maintenance
Controller Panel for IQ-7000 with manual folding
(The picture applies to the manual folding version!)
Controller Use (Applies to auto and manual folding versions!) Power Switch
- To turn on the battery power gauge lights from left to right, press the button. To turn them off, press again. In an emergency, you can directly turn the power off by also pressing the power button.
Sleep Mode
- If the joystick is not used for more than 20 minutes, the power will turn off automatically, and the system will enter sleep mode. The system can be reactivated by pressing the power button.
Speed adjustment
- The wheelchair riding speed can be adjusted according to the user’s preference and circumstances. Adjust speed by using the decrease
Controller
- Speed is divided into five sections, in the following ranges: 20%, 40%,
- 60%, 80%, 100% of the max speed.
- First gear: 20% of max speed.
- Fifth gear of speed: 100% of max speed.
Horn Button
- Press the horn button to use the horn.
- LED Battery Power Indicator
- Battery gauge will function when power is on. The battery power gauge also indicates the remaining power. In the picture shown, the battery is powered. When only red or yellow LED lights are lit, this indicates low power and the batteries require recharging. Ensure using only fully charged batteries before embarking on long-distance rides when charging is not possible. Do not use the unit if only red light is shown, as this means the unit requires charging.
Using the Joystick
- To control the speed and direction of the wheelchair, use the joystick.
- The extent to which you push the joystick controls the moving speed.
- To power the unit on or off, always have the joystick in the middle position.
- A signal will sound if the joystick is not in the middle position when turning on or off. To stop the signal, move the joystick in the middle.
- If the signal ceases to stop when you place the joystick in the middle position, this may indicate a malfunction, please contact your dealer.
Remote Installation (Only applies to manual folding version!)
Detail video explanation for Remote Pairing please visit our Youtube Channel.
Detail information on page 9th.
Only applies to manual folding version!
- Press the power key to start the joystick (Picture 17).
- Get the joystick speed to the lowest speed level (Picture 18).
- Power on the remote control (Picture 19).
- Press and hold the deceleration button on the joystick until you hear “beep” sound (Picture 20). Then press the horn button.
- Press and hold the remote control deceleration button until you hear “beep” sound, and joystick turns off, and on (Picture 21).
- Turn off the joystick.
- Turn on the Joystick, and the remote control paired.
Controller – Auto Folding
Controller Panel for IQ-7000 Auto Folding
In an emergency, you can directly turn power off by also pressing the power button. Detail video explanation for Remote Pairing please visit our Youtube Channel. Simply scan the QR code with your smartphone camera
How to open and close your chair
Open the chair
- If chair is charging, unplug the charging cable from the chair
- Lay the chair flat with wheels on the ground
- Power on the chair (push power button)
- Hold the autofold chair open button for 3+seconds
- The led speed indicator will show an amber light in the middle of the screen
- Release the autofold chair open button
- Press the horn and watch it open
Close the chair
- Hold the autofold chair close button for 3 seconds
- The led speed indicator will show an amber light in the middle of the screen
- Release the autofold chair close button
- Press the horn and watch it close
Remote Installation
Detail video explanation for Remote Pairing please visit our Youtube Channel. Simply scan the QR code with your smartphone camera.
Pairing the remote with the chair controller
- If chair is charging, unplug the charging cable from the chair
- Lay the chair flat with wheels on the ground
- Power on the chair controller then power on the remote (hold the power button for 3 seconds till blinking red)
- On the chair controller, press and hold the speed decrease button till the led speed indicator shows a single amber light in the center of the screen
- Release the speed decrease button and press the horn
- On the remote control, press and hold the speed decrease button till the chair controller turns off
- Power off the remote
- Power on both the remote and chair controller – the remote is paired
How to open and close your chair With the remote Open the chair
- If chair is charging, unplug the charging cable from the chair
- Lay the chair flat with wheels on the ground
- Power on the remote (hold the power button for 3 seconds till blinking red)
- Press the autofold button and release (button turns green)
- Hold the speed increase / chair open button till chair opens
- Press the autofold button again (green light goes out) to drive the chair
Close the chair
- Press the autofold button and release (button turns green)
- Hold the speed decrease / chair close button till chair closes
- Power off the chair and remote by pressing both power buttons
Maintenance Areas
Maintaining Your Wheelchair
- Maintenance of wheelchair includes cleaning your wheelchair, checking the wheels and battery, and charging the batteries.
- For further details on maintenance, please contact your dealer. We suggest that you have your wheelchair checked every six months and have an annual service scheduled through your dealer.
Cleaning Your Wheelchair
- You can clean your wheelchair regularly, including the parts that are frequently touched with a user’s body (such as set cushion, armrest, controller), using a clean and slight wet cloth. Pleas refrain from using organic solvents to clean as these might damage the surface.
- The wheelchair should be cleaned about once per week. If the wheelchair is used by an infectious patient, it should be cleaned and disinfected by disinfectants between each use.
Tires
- Check the tire air pressure and wear condition regularly. When the tire tread pattern depth is reduced to 1mm, the tires will require replacement.
Batteries
- Ensure that the batteries are fully charged. In order to prolong battery life, we strongly recommend not charging the unit until batteries run out of power (red or yellow LED light indicators lit). Also refer to section 4 of this manual for detailed battery maintenance and charging instructions that can help prolong the life of your battery.
Wheelchair Malfunction Signals
When malfunctions happen during the operation of this wheelchair, please turn
off power before checking the unit.
Symptom: Completely loses power, and all the LED lights on the controller
panel are off.
Instructions:
- Step 1: Check if the controller plug is loose.
- Step 2: Check if the connection to the controller plug and battery box are loose.
- Reinsert the plug connector by holding the plug when pulling it out.
- Do not pull on the wire to avoid unnecessary damage to the wire line.
- After conducting the above steps, and if the wheelchair power is not restored or if you have any questions, please contact your dealer.
- The controller has a diagnosing system to monitor the controller and motor.
- Any malfunction of these parts is indicated by the controller. For more details please kindly refer to chapter of audio signal indication.
Maintenance Checking
Your electric wheelchair should be checked every six months and serviced
annually as suggested. Use of this wheelchair requires continuous attention to
the commonly used elements which are listed below:
Area A: Before each use, check if following parts are functioning
correctly:
- Backrest
- Armrest
- Controller position
- Footrest
- Battery power
- Clutch/adjusting lever for conversion between manual mode and electric mode
Area B: The following parts should be checked monthly to avoid loosening or extensive wear.
- Screws
- Brakes
- Clutch/adjusting lever for conversion between manual mode and electric mode
- The front and rear wheels and their tread pattern depth
- Connectors’ of controller and charger
Tech Support
- Please visit https://www.comfygomobility.com/product-registration/. and register your product now. When you register your.
- ComfyGo Electric Wheelchair, you ensure that you may be eligible for an extended warranty service. You will also receive product updates and important news from Comfy
- Go Mobilities. (Simply scan QR code with your phone for the Registration Link)
- The fastest way to get support, please e-mail to support@ComfyGoMobility.com.
- All warranty and return requests you can visit for getting professional help: https://www.comfygomobility.com/warranty-or-return-request/. (Simply scan QR code with your phone for the Warranty Link)
Here are a Few Ways to Keep Your Batteries Healthy.
- Keep your batteries at room temperature. Heat is by far the largest factor when it comes to reducing battery life.
- Batteries deteriorate over time, whether they’re being used or not.
- Battery experts suggest that after 30 charges, you should allow batteries to almost completely discharge. The power gauge will be recalibrated.
- Avoid completely discharging batteries.
- Gradual deterioration in performance because the battery has been left in a discharged state.
Warranty Policy
- Our goal is to ensure you are delighted with your purchase.
- According to our warranty agreement, All new products have a limited warranty.
- All batteries have a six month warranty. Spare parts have a one year warranty.
- The limited warranty does not include: labor or device failure due to owner misuse or negligence, non-durable components and components subject to normal wear and need replacement from time to time (for example rubber materials, accessories, wheels or brakes, and plastic parts).
- All warranty claims require proof of purchase and the serial number.
Note that your warranty does not cover in these conditions:
- Functional problems: Issues related to normal use and aging such as surface coating and plating, natural fading of resins
- Replacement of consumable materials due to wear and tear, such as tires, fuses, plastic parts, glass parts, lubricates etc.
- Any fees for Inspection, adjustment, adding oil, cleaning, etc.
- Fees for service and maintenance performed dealers as specified by our factory
- Any unauthorized modifications
- Maintenance costs at any unauthorized service centers
- If you fail to regularly check the issues as specified in this manual section 7
- Improper or wrong maintenance
- If unauthorized maintenance has been performed
- Operating differently than what is described in our manual or if you overload the wheelchair
- Any unauthorized modifications to the wheelchair
- External factors such as: soot, pharmaceuticals, bird droppings, acid rain, flying stone, metal powder, etc.
- Natural disasters such as: typhoons, floods, fires, earthquakes etc. damaging the unit
Protect the Environment
- Please do not dispose of this wheelchair or its components and especially the batteries. Instead, please return them to our service center or follow your local disposal regulations.
CONTACT
- makes life easier
- www.ComfyGoMobility.com.
- info@ComfyGoMobility.com.
- \ 1 844-755-5055
- For all your spare parts needs, please visit www.ComfyGoMobility.com.
- Don’t forget to register your product to activate your warranty, detailed information can be found on page 29. If you need technical support, please contact our customer support team.
- Detailed information is on the back of the user manual and is found on page 29.
IMPORTANT NOTICE! BEFORE THE FIRST USE
- Make sure battery is connected, and charge the battery at least 6 hours Simply scan the QR code with your smartphone camera
References
- ComfyGO Mobility | Electric Wheelchair and Mobility Scooter
- Product Registration – ComfyGO Mobility
- Contact – ComfyGO Mobility
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