COMFYGO Mobility X-9 Remote Controlled Electric Wheelchair User Manual

COMFYGO Mobility X-9 Remote Controlled Electric Wheelchair User Manual

Preface

Please read the user manual carefully before using this product.

• This manual contains the operation, assembly methods, and and simple faults solutions. The manual applies to our model: X-9
• This manual contains wheelchair maintenance information and self checking methods. Please be sure to keep this manual in a safe location for future reference.
• The annotations and illustrations in this manual may vary slightly from your actual model because we continuously improve and upgrade our components and design.
• Please provide this manual to all users of this wheelchair and make sure all users understand how to operate this wheelchair.
• Please contact with your dealer if there is any ambiguity or questions about this produce or manual.
• Improper use of any vehicle may lead to injury. Unsafe driving could harm yourselves and others.
• The electric wheelchair is intended to comfortably transport those with walking difficulties or those with limited or no walking abilities.
• This electric wheelchair is designed to transport only one person.

Warning symbol
Follow the instructions next to his symbol closely. Please pay attention to these instructions, otherwise, it may result in physical harm or damage to the user, wheelchair, or the environment.

Product Performance

• This series of electric wheelchairs is powered by a Li-Ion battery that supplies power to a DC drive motor(s). Users control the direction and adjust the speed by using an analog joystick controller. This wheelchair is suitable for use at low speeds, on good road conditions, and moderate slopes.

Performance Parameters and Technical Specs, X-9

• seat width is the distance between armrests
  ** varies based on weight, incline, speed factors

Main Structure
This series of electric wheelchairs is composed of two main parts:

1. The Frame: Frame, Wheels, Footrest, Armrests, Backrest, etc.
2. The Electrical: Controller, Motor, Battery Electrical Wires, etc.

Application Range
This electric wheelchair is designed for individuals who have physical disabilities that limits their mobility. This wheelchair is designed to carry individuals weighing less than 130 kg (286 lbs). This wheelchair is intended to be used as substitution to walking only and is not intended to be used a substitution of a motorized vehicle. This wheelchair is intended to be used indoors and outdoors in a safe and suitable location.

WARNING

People with the following conditions should not operate this wheelchair:

• Unresponsive upper limbs
• Suffering from senility or dementia
• Unable to take care of themselves Use restricted by a medical professional

Safety Instructions

Main Security Features

• Classified based on the type of protection: Against electric shock, Internal power.
• Classified based on the type of protection: Against electric shock, Type B application.
• Classified based on the degree of inlet liquid protection: IPX3
• Classified based on the safe use of in a flammable anesthetic mixture with air or gas mixed with oxygen or nitrous oxide flammable a esthetic gases occurs: Non-AP/APG type.
• Classified based on operation mode: Continuous operation.
• Rating voltage: DC 24V.
• Have no protective effect on the application of defibrillator discharge section.
• No signal output or input part.
• Safety of any non-permanent equipment installed.

Driving Notice

General Riding Cautions

• Please keep your arms and hands on the armrests at all times to properly control the wheelchair.
• To avoid injury, first practice using this wheelchair in a safe and open environment, such as a park. Practice moving forward, backward, stopping, and turning. As you gain skill and become comfortable with the controls, you can begin to use this wheelchair in other suitable environments.
• Before riding on any roads, be sure to have a caregiver with you and be sure to ride safely at all times.
• Please follow all pedestrian traffic rules, the wheelchair is not considered an automobile.
• Please ride on the sidewalk and the zebra crossings only. Do not ride on vehicle lanes.
• Ride at steady speeds and avoid sharp turns or zig zagging.
• Please fasten the seat belt while in use.
• Please maintain proper tire pressure. The lower or higher than recommended pressures may cause unsafe conditions or excessive lost of power.

Avoid Riding in These Conditions Unless Accompanied by a Caretaker

• Riding in inclement weather such as rain, heavy fog, strong winds, snow, etc. If your wheelchair gets wet, electronic functions may be damaged so please wipe off all water immediately.
• Riding in sub optimal conditions such as muddy areas, trails, sand, gravel, etc.
• Riding in crowded areas, riding on unfenced roads, near ditches, near bodies of water, or near any other dangerous areas.
• Riding over railroad tracks. If you must cross a railroad track, inspect the tracks to confirm it is safe to cross. Turn the wheelchair off and disengage the wheels from the motor so that your caregiver can freely push the wheelchair across the tracks. Cross at an angle that ensures your tires will not get stuck in the track.
• Carrying people or cargo. This electric wheelchair is designed to be used by only one person. It is not designed to carry additional people or cargo.

Precautions for Uphill and Downhill

• Avoid riding on steep hills, uneven surfaces, high steps, channels or any other steep areas.
• Avoid riding on steep slopes, the slope range should be less than 9 degrees.
• If possible, please keep the wheelchair moving forward during uphill climbs. It may be difficult to restart an uphill climb if you are at a stand still.
  • Use slow speeds during downhill descent.
  • Avoid driving sideways on steep areas.
  • Avoid riding on or nearby stairs.
  • Avoid crossing ditches.
  • If you must cross a ditch, try to cross at a 90° angle

Do not set the wheelchair to manual mode during uphill or downhill use. If the wheelchair malfunctions at traffic crossing, please immediately ask passersby for help. Set wheelchair to manual mode by disengaging the wheels from the motor, then push wheelchair to a safe location.

Precautions for Caregivers

• Caregivers should confirm that the users’ feet are in the proper position on the footrest.
• Caregivers should make sure the user is in the seat properly and that the user is properly secured
• Caregivers should confirm that there are no loose clothing articles that can get tangled by the wheels or drive motor.
• Caregivers should use caution while pushing the wheelchair and be mindful of the surrounding environment at all times to avoid injury.

Other Important Notices

Repair and Refit
Repair and Reform: If a repair or modification is necessary, please contact your dealer. Do not modify this wheelchair yourself, it may lead to injury or malfunction.
Protect Environment: In order to protect environment, do not casually discard the wheelchair and/or scrap the battery. If necessary, please contact your local dealer for replacement battery.
Keep the Storage Environment Dry: Do not storage twheelchair in damp conditions, such as near a bathroom. If wheelchair gets wet, wipe the water off immediately.
Pushing Someone Else in the Wheelchair: When user is sitting on the wheelchair, make sure the wheelchair is set to manual mode by disengaging the motors. Do not push the wheelchair if the motors are engaged.

Do not replace parts or material randomly.
Do not add weight randomly, as it may cause an imbalance.
Do not use other vehicles to pull or push the wheelchair when somebody is sitting on the wheelchair.
If there are abnormal sounds coming from the wheelchair, contact service immediately

Service Lifetime

• The service lifetime is 5 years from date of manufacture. To avoid injury or accidents, users should not use this wheelchair for more than the service lifetime.

Electromagnetic Compatibility

• The wheelchair should stay away from strong magnetic fields and large inductive electrical equipment, such as radio station, TV stations, underground radio stations, or cell phone transmitting radio stations. Please avoid any strong electromagnetic fields. The electric wheelchair should avoid electromagnetic interference at all times.

Compatibility with Other Devices

• Electric wheelchairs should not be used together in conjunction with any other devices. If you need to connect a device to it, please contact ComfyGO Mobility, so that we may confirm that the wheelchair will not be adversely affected.

DO NOT drive the wheelchair when it is reclined! Doing so may cause serious injury.

Usage and Operation

Please visit YouTube channel for a detailed Usage and Operations explanation. Simply search “ComfyGO Mobility Lightweight Foldable Electric Wheelchair (Model # X-9)” on YouTube.

Wheelchair Adjustments

Folding Your Wheelchair
Step 1: Take off the battery and unplug the red plug. (Picture 1).
Step 2: Pull the joint switch backward and pull back on the handle (Picture 2 and 3).
Step 3: Pull the cushion up by hand and fold the wheelchair (Picture 4).

Unfolding Your Wheelchair
When the wheelchair is partially apart, lift up both side handles until you hear a clicking sound, and check handle to make sure it’s secured in place.
Connect Wire Line
Connect the battery box plug into the control plug (Picture 5).
Adjustment of Joystick
Loosen the quick release spanner which is under the armrest (Picture 6). Adjust the controller to the proper position, rotate the spanner clockwise then secure it in place. After securing the controller, place the control wire into the groove.

Assemble and Dissemble the Footrest
To assemble: Install the footrest into the frame tube (Picture 7-a), then move the latch from the outside to the fixed position (Picture 7-b).

To disassemble, pull the plastic latch out then lift up the footrest (Picture 8).

Install and Dismantle the Anti-tipper
Press the button to install/dismantle the anti-tipper (Picture 11 and 12).

Raising and Lowering the Armrest
To raise the armrest, press the armrest button near the armrest frame and lift the armrest (Picture 13). To lock the armrest simply push the armrest down until you hear a it click into place.

Switching Between Manual Mode and Electric Mode
Manual mode: Pull the levers up on the left and right motors, and don’t forget to use manual brake if necessary (Picture 14 and 15).

Electric mode: Pull the lever down on the left and right motors (Picture 16).

When changing wheelchair from manual mode to electric mode, please make sure both left and right switches are in same mode. If not, it may cause a rollover

Battery and Charger

Charger Requirements

The charger is used to charge the battery. When the electric wheelchair is charging, do not attempt to use the wheelchair. Wheelchair must be disconnected from the charger before using.

Charger Technical Data

• Input voltage: AC 220V (110V) ±10%
• Output voltage: 24V/DC
• Output current: 2A/4A

Charger Use and Care

IMPORTANT:

• Do not stop charging until charge process is finished. Repeated use of a battery that is not fully charged will shorten the battery life. The battery should be fully charged before use.

• When battery is fully charged, the power indicator will turn to green.

• Do not interrupt or stop the charging process until the battery is fully charged.

• When charging is complete, turn off the power supply by unplugging the charger. Failure to unplug the unit after a full charge will cause the battery to slowly discharge. DO NOT charge more than 24 hours. Over charging the battery is dangerous.

• Users should follow the following rules to avoid charging dangers:
  If the electric wheelchair does not include the charger, please use a national standard charger with the output voltage of 24V/DC 4A. It should be well ventilated when charging. Do not expose the wheelchair to sunlight and humid environment.

• The charging environment temperature range is from 10°C to 50°C (50°F to 122°F). If the unit is outside of this environment temperature range, the battery may become unstable and may not function as intended and the battery might be damaged.

• Fan noise from the charger is normal. The fan cools the charging unit.

• Prevent liquid from getting into the charging unit during charging.

And do not place the charger near flammable items, such as: fuel, flammable liquids, or flammable materials such as the seat cushion or footrest.

Usage of Charger
To charge the battery, connect the charger into the Wheelchair’s control socket then connect the charger to a power supply.
Follow these steps to complete the charging process:
Step 1: Make sure the electric wheelchair is powered off.
Step 2: Make sure the controller socket is not blocked.
Step 3: Make sure the battery and controller unit are connected.
Step 4: Connect the charger’s output plug to the socket below the controller.
Step 5: Connect the charger’s main plug to the power supply. Once connected, you will see a red light. This means that charging has begun. An empty battery will be fully charged in 8 to 10 hours. DO NOT charge the battery for more than 24 hours.
Step 6: To keep the battery life from being shortened, please charge the battery at least twice per month if the wheelchair is not in use.

Charging directly to the wheelchair while battery is connected to the wheelchair (sold seperatly)
In order to charge the battery, connect the charger with a power supply and battery box plug. Follow the instructions below to complete the charging process:

Step 1: Make sure the charger groove is not blocked.
Step 2: Make sure the electric wheelchair’s power is turned off.
Step 3: Unplug the connections between the battery box and the controller.
Step 4: Connect the charger’s output plug to the battery box’s power plug.
Step 5: Connect the charger plug to the power supply, the red light will light up.

Battery Use and Maintenance

• Improper replacement of the battery may cause a danger or explosion. Replace the battery only with the same battery type or one recommended by the manufacturer. Please make sure the battery poles are correct. Key points to prolong the battery life: charge frequently to keep battery power full. Fully charge the battery if the wheelchair is not being used. If the wheelchair is not in use, it’s recommended to charge the battery twice per month.

Please stay away from the flames when charging the battery. The flames may cause battery fire or explosion.

Charging makes hydrogen, do not smoke while charging.

Do not unplug the power supply or the socket if your hands are wet as it may cause electric shock and serious injury.
Do not use or sit on the electric wheelchair while charging.

System Diagnostics

If the indicator LED lights are blinking, it means the wheelchair has abnormalities. The abnormalities may occur in following parts: motors, brakes, battery, wire connections, etc.

Troubleshooting guide is below.

For Audio Signal Indication please check the table

Description of LED light| The meaning of LED light| Explanation & Solution
---|---|---
All LED lights are unlit with no sound| The power is off, wheelchair is in standby or sleep mode.| Power is poorly contacted. Fuse is tripped or burned out.
All LED lights are lit| The power is turned on, and self diagnose is working, the electric wheelchair functioning as intended.| Less LED lights lit, less battery power remaining.
The leftmost red LED light is lit| The battery power is extremely low.| Battery is low on power. Charge immediately. Battery has malfunctioned, replace battery.
Two short beeps, LED lights blink twice| The left motor has malfunction.| The left motor is poorly connected or disconnected.
Three short beeps, LED lights blink thrice| The left magnetic brake is malfunction.| The left magnetic brake is poorly connected or disconnected
Four short beeps, LED lights blink four times| The right motor is malfunction.| The right motor is poorly connected or disconnected.
Five short beeps, LED lights blink five times| The right magnetic brake is malfunction.| The right magnetic brake is poorly connected or disconnected
Six short beeps, LED lights blink six times| Controller is in over-current protec- tion status.| Check the brakes and check if the motor drive mechanism is stuck. Check the current by using an ammeter. If it is not excessive current, the controller may have malfunctioned.
Seven short beeps, LED lights blink seven times| Joystick has malfunctioned| **** Joystick doesn’t reset to center.Joystick connector is loose.
Eight short beeps, LED lights blink eight times| Controller has malfunctioned.| Please consult your dealer for maintenance.
Nine short beeps, LED lights blink nine times| Controller has malfunctioned.| Please consult service center for maintenance.

Controller

Controller Panel

Controller Use

Power Switch
Press the power switch button,the screen will light up and the controller will be powered on. Press the power switch button,the screen goes out,and the controller is powered off.
**** In an emergency, you can directly turn power off by also pressing the power button.

Sleep Mode
If the joystick is not used for more than 20 minutes, the power will turn off automatically, and the system will enter sleep mode. System can be reactivated by pressing the power button.

Speed adjustment
The wheelchair riding speed can be adjusted according to the user’s preference and circumstances. Adjust speed by using the decrease button and increase buttons accordingly.

Speed is divided into five sections, in the following ranges: 20%, 40%, 60%, 80%, 100% of the max speed.
First gear: 20% of max speed.
Fifth gear of speed: 100% of max speed

Horn Button
Press the horn button to use the horn.
Battery Power Gauge
After you turn on the power, the battery power indicator will light up. The battery power gauge shows the battery remaining power capacity. In this illustration, the battery power is full. User should plan to charge the unit when the power level drops to yellow. If you are planing a long distance drive, the battery should be fully charged. If there is only a red light illuminated the battery power is extremely inadequate, users need to charge battery as soon as possible.
Reclining Adjustment Buttons
Please reference Reclining section to understand its use. (Page 23)
Using the Joystick
The wheelchair moving direction is controlled by the joystick. The speed is controlled by how far the joystick is is moved from center. Keeping the joystick closer to the center allows for slower speeds and Moving the joystick further from the center produces higher speeds.

Before turning off the unit, make sure the joystick is in the center position. Turning on the power or turning off the power when the joystick is not centered will cause the controller to sound out a wrong operation signal.

In this case, release the joystick to middle and the sound will stop. If the warning sound continues, this may indicate a malfunction. DO NOT use the wheelchair and contact with your dealer for maintenance.

Maintenance Areas

Maintaining Your Wheelchair

Maintenance of wheelchair includes general cleaning of the wheelchair, checking and tightening all nuts and bolts. Checking the wheels and tire pressure. Checking the battery, battery cables, and battery connections. Check the battery charge level. For further maintenance please contact with your dealer. It’s suggested to perform a general maintenance check once per month. It’s also recommended to check with your dealer annually to conduct a full system check.

Cleaning Your Wheelchair

Please clean the wheelchair regularly. Clean the parts that are frequently touched by the user (seat cushions, armrests, controller, etc) by using a gentle cleaner and clean cloth. Do not use organic solvents to clean. At minimum, the wheelchair should be cleaned once per week. If the wheelchair is used by an infectious user, it should be cleaned and disinfected immediately after each use by using disinfectants.

Wheels

Check the air pressure and condition of the tire regularly. If tire pressure is below recommend levels, please inflate to reduce wear and prolong battery life. If the tire tread pattern depth is less than 1mm, please replace with new tires. Regularly check and tighten the nuts and bolts on the wheel.

Batteries

Make sure that the battery is fully charged frequently. To prolong the battery life, we recommend that users charge the battery fully when the battery level is near empty.

Wheelchair Malfunction and Checking

If a malfunction happen while the wheelchair is in use, turn off the power before checking.
Symptom: complete loss of power, and all the LED lights on the controller panel are off.
Check Step:
Step   1: Check if the controller’s plug is loose.
Step 2: Check if the connection of controller’s plug and battery box is loose. Please reinsert the plug connector (firmly hold the plug end connector when pulling out the plug, DO NOT pull the plug by the wire as to avoid unnecessary damage to the wire). If the wheelchair is still not able to power up, or if users has any question, please connect with your dealer.

The controller has a diagnosing system to monitor the controller and motor. Any malfunction of these parts is indicated by the controller. For more details please kindly refer to chapter of audio signal indication.

Maintenance Checking

The following is a maintenance checklist. The electric wheelchair should be checked according to our suggestion. During general use of the wheelchair, some of the self checking is done automatically. For your knowledge, we have listed the self-checking items in A area.
Area A: Before each use, check if following parts are functioning correctly:

1. Backrest
2. Armrest
3. Controller position
4. Footrest
5. Battery power
6. Clutch/adjusting lever for conversion between manual mode and electric mode

Area B: Check the following parts monthly, to avoid loss of parts or excessive wear.

1. Screws
2. Brakes
3. Clutch/adjusting lever for conversion between manual mode and electric mode
4. Tire tread depth.
5. Controller and charger connectors.

Leg Rests Adjustments

The X-9 can recline by using the controller.
Left leg adjustment from controller:

1. Press the left footrest adjustment button till the light flashes green to access adjusting mode.
2. Move the controller (joystick) backward or forward to adjust left footrest solely.
3. Press left footrest adjustment button again to return to driving mode.

Right leg adjustment from controller:

1. Press the left footrest adjustment button till the light flashes green to access adjusting mode.
2. Move the controller (joystick) backward or forward to adjust right footrest solely.
3. Press right footrest adjustment button again to return to driving mode.

Reclining

Backrest recline adjustment from controller:

1. Press the backrest adjustment button till the light flashes green to access adjusting mode.
2. Move the controller (joystick) backward or forward to adjust backrest solely.
3. Press backrest adjustment button again to return to driving mode.

Left and right legs simultaneously adjustment from controller:

1. Press the footrest / backrest joint function then press the left footrest adjustment button and right footrest adjustment button till the light flashes green to access adjusting mode.
2. Move the controller (joystick) backward or forward to adjust left and right footrests position simultaneously.
3. Press footrest / backrest joint function again to return to driving mode.

Backrest and legrests simultaneously adjustment from controller:

1. Press the footrest / backrest joint function then press the backrest adjustment button, left footrest adjustment button and right footrest adjustment button till the light flashes green to access adjusting mode.
2. Move the controller (joystick) backward or forward to adjust the left and right footrest position and backrest sitting posture simultaneously.
3. Press footrest / backrest joint function again to return to driving mode.

Tech Support

Please visit https://www.comfygomobility.com/product-registration/

and register your product now! Registering your ComfyGO product allows for extended warranty service if if applicable to your product.You will also receive product updates and important news on our ComfyGO products.

(Simply scan QR code with your phone for the Registration Link)

• The fastest way to get support, please e-mail to support@ComfyGoMobility.com

All warranty and return requests you can visit for getting professional help: https://www.comfygomobility.com/warranty-or-return-request/ (Simply scan QR code with your phone for the Warranty Link)

Here are a Few Ways to Keep Your Batteries Healthy.

• Keep your batteries at room temperature. Heat is by far the largest factor when it comes to reducing battery life.
• Batteries deteriorate over time, whether they’re being used or not.
• We suggest that after 30 partial charges, you allow for a complete discharge of the battery before recharging. This will allow for a recalibration of the power gauge.
• Gradual deterioration in performance will result if the battery has been left in a discharged state.

Warranty Policy

• Our goal is to ensure that you are delighted with your purchase.
• According to our warranty agreement, all new products have a limited warranty. All batteries have a six month warranty. Spare parts have a one year warranty. The limited warranty does not include: labor or device failure due to the owner’s misuse or negligence, non-durable components and components subject to normal wear and tear that need replacement from time to time (for example rubber materials, accessories, wheels or brakes, and plastic parts). All warranty claims require proof of purchase and the serial number.

Note that your warranty does not cover these conditions:

• Functional problems: Issues related to normal use and aging such as surface coating and plating, natural fading of resins
• Replacement of consumable materials due to wear and tear, such as tires, fuses, plastic parts, glass parts, lubricates etc.
• Any fees for Inspection, adjustment, adding oil, cleaning, etc.
• Fees for service and maintenance performed dealers as specified by our factory
• Maintenance costs at any unauthorized service centers
• If you fail to regularly check the issues as specified in this manual section 7
• Improper or wrong maintenance
• If unauthorized maintenance has been performed
• Operating differently than what is described in our manual or if you overload the wheelchair
• Any unauthorized modifications to the wheelchair
• External factors such as: soot, pharmaceuticals, bird droppings, acid rain, flying stone, metal powder, etc.
• Natural disasters such as: typhoons, floods, fires, earthquakes etc. damaging the unit

Protect the Environment

• Please do not dispose of this wheelchair or its components and especially the batteries. Instead, please return them to our service center or follow your local disposal regulation.

www.ComfyGoMobility.com

info@ComfyGoMobility.com
1 844-755-5055

References

• ComfyGO Mobility | Electric Wheelchair and Mobility Scooter
• Product Registration – ComfyGO Mobility
• Contact – ComfyGO Mobility

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