DELL S2721HGF 144Hz Gaming 27 Inch Curved Monitor User Guide
- June 14, 2024
- Dell
Table of Contents
- S2721HGF 144Hz Gaming 27 Inch Curved Monitor
- Specifications
- System Requirements
- Downloading and Setting up the DDM 2.0
- Menu Launcher
- Main Menu
- Adjusting the Brightness and Contrast
- Managing Multiple Video Inputs
- Configuring the Picture-in-Picture/Picture-by-Picture (PIP/PBP)
- Assigning Shortcut Keys
- Setting the Monitor Display Mode
- Organizing Windows with Easy Arrange
- Using the Application Window Snap
- Configuring the Gaming Settings
- Setting up the KVM
- Changing KVM Configuration
- Personalize Settings
- Applying Energy Conservation Features
- Color Management
- Troubleshooting
- FAQ
- Read User Manual Online (PDF format)
- Download This Manual (PDF format)
S2721HGF 144Hz Gaming 27 Inch Curved Monitor
Specifications
- Product Name: Dell Display Manager 2.0 for Windows
- Operating System Compatibility: Windows
System Requirements
- Windows operating system
- Supported Dell monitor
Downloading and Setting up the DDM 2.0
- Download the DDM 2.0 software.
- Connect the monitor to your computer.
- Launch the DDM 2.0 software.
Menu Launcher
The Menu Launcher provides quick access to various features and
settings of the monitor.
Main Menu
The Main Menu allows you to adjust the brightness and contrast
of the monitor, manage multiple video inputs, configure the
Picture-in-Picture/Picture-by-Picture (PIP/PBP) mode, assign
shortcut keys, set the monitor display mode, organize windows with
Easy Arrange, use the Application Window Snap, configure gaming
settings, and set up the KVM.
Adjusting the Brightness and Contrast
You can adjust the brightness and contrast of the monitor using
the controls in the Main Menu.
Managing Multiple Video Inputs
The DDM 2.0 allows you to manage multiple video inputs and
switch between them easily.
Configuring the Picture-in-Picture/Picture-by-Picture (PIP/PBP)
Mode
You can configure the PIP/PBP mode to display multiple video
sources simultaneously.
Assigning Shortcut Keys
You can assign shortcut keys to quickly access specific features
and settings of the monitor.
Setting the Monitor Display Mode
The DDM 2.0 allows you to set the display mode of the monitor
according to your preferences.
Organizing Windows with Easy Arrange
You can use Easy Arrange to automatically organize open windows
on the monitor for better productivity.
Using the Application Window Snap
The Application Window Snap feature allows you to snap windows
to specific areas of the monitor for easy multitasking.
Configuring the Gaming Settings
You can configure specific gaming settings to enhance your
gaming experience on the monitor.
Setting up the KVM
The KVM feature allows you to control multiple computers using a
single keyboard, mouse, and monitor.
Changing KVM Configuration
You can change the configuration settings of the KVM feature
according to your requirements.
Personalize Settings
You can personalize various settings of the DDM 2.0 software,
including Menu Launcher and Launch DDM Hotkey configurations.
Applying Energy Conservation Features
The DDM 2.0 provides energy conservation features to help reduce
power consumption and save energy.
Color Management
You can manage color profiles and settings of the monitor using
the DDM 2.0 software.
Troubleshooting
If you encounter any issues with the DDM 2.0 software or
supported Dell monitors, refer to the troubleshooting section for
solutions.
FAQ
-
Q: Are all Dell monitors supported by DDM
2.0?
A: No, not all Dell monitors are supported by DDM 2.0. Please refer
to the list of supported monitors. -
Q: I am unable to detect my supported Dell monitor.
What should I do?
A: If you are unable to detect your supported Dell monitor, try
reconnecting the monitor and restarting your computer. -
Q: Is DDM 2.0 compatible with previous versions of
DDM?
A: DDM 2.0 is not compatible with previous versions of DDM. Make
sure to uninstall any previous versions before installing DDM
2.0.
Dell Display Manager 2.0 for Windows
User’s Guide
NOTE: A NOTE indicates important information that helps you make better use of
your computer.
Copyright © 2022 Dell Inc. or its subsidiaries. All rights reserved. Dell,
EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries.
Other trademarks may be trademarks of their respective owners. 2022 – 09 Rev.
A00
Contents
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Downloading and setting up the DDM 2.0 . . . . . . . . 6
Downloading the DDM 2.0 . . . . . . . . . . . . . . . . . . . . . . . . . 6
Connecting the monitor to your computer. . . . . . . . . . . . . 6
Before launching the DDM 2.0 . . . . . . . . . . . . . . . . . 7 Launching DDM
2.0. . . . . . . . . . . . . . . . . . . . . . . . . . 8
Menu Launcher. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. 8
Main Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Adjusting the brightness and contrast . . . . . . . . . . 15 Managing multiple
video inputs . . . . . . . . . . . . . . . 16
Configuring the Picture-in-Picture/Picture-by-Picture (PIP/PBP) mode . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . .17 Assigning shortcut
keys . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Setting the monitor display mode . . . . . . . . . . . . . 20
Auto change color preset when using specific application . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . 21
Organizing windows with Easy Arrange . . . . . . . . . 23 Using the
Application Window Snap. . . . . . . . . . . . 26 Configuring the Gaming
Settings . . . . . . . . . . . . . . 27 Setting up the KVM. . . . . . . . . .
. . . . . . . . . . . . . . . 29
3
Changing KVM configuration . . . . . . . . . . . . . . . . . . . . . . 32
Personalize settings . . . . . . . . . . . . . . . . . . . . . . . . 35
Changing Menu Launcher configuration . . . . . . . . . . . . . 35 Changing
Launch DDM Hotkey configuration . . . . . . . . . 37
Applying energy conservation features . . . . . . . . . 38 Color Management .
. . . . . . . . . . . . . . . . . . . . . . . . 39
Automatically adjust the default color profile in Windows when the color
preset in monitor is changed . . 39 Automatically change the color preset
based on the change in the ICC profile . . . . . . . . . . . . . . . . . . . .
. . . . . 39 Changing the ICC profile in Windows. . . . . . . . . . . . . . .
. 40
Import/Export application settings . . . . . . . . . . . . 42 Additional
settings of DDM 2.0 . . . . . . . . . . . . . . . 45 Troubleshooting . . . . .
. . . . . . . . . . . . . . . . . . . . . . 48
Understand the different states of DDM 2.0 . . . . . . . . . . 48 Dell
monitors not supported by DDM 2.0 . . . . . . . . . . . . . 49 Unable to
detect supported Dell monitor. . . . . . . . . . . . . 49 Compatibility
between DDM 1.x and DDM 2.0 . . . . . . . . . 49 Getting more information on
troubleshooting . . . . . . . . . 50 Application Windows Snap . . . . . . . .
. . . . . . . . . . . . . . . . 51
Improve DDM 2.0 . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Updating DDM 2.0 software and monitor firmware . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . 53
Updating the monitor firmware . . . . . . . . . . . . . . . . . . . . 53
4
Overview
Dell Display Manager 2.0 (DDM 2.0) is a Windows application used to manage a
monitor or a group of monitors. DDM 2.0 allows you to configure the monitor
settings, control power settings, organize applications in different screen
layouts, and other functions on supported Dell monitors. After installing DDM
2.0, it runs each time you restart your computer. A quick access icon is
available in the system taskbar, with information about connected monitors
available when you hover your cursor over the DDM icon.
System Requirements
DDM 2.0 supports the following operating systems: · Windows 10 build 17763 and
above · Windows 11 NOTE: Certain functions are hardware dependent. Refer to
your monitor user guide for information about the functions that are
available. NOTE: Screenshots in this document are for illustrative purposes
only. Some functions may not be supported by your monitor.
Overview 5
Downloading and setting up the DDM 2.0
Downloading the DDM 2.0
1. Browse for your monitor model name, or type it in at https:// www.del
l.com/support.
2. Download the DDM 2.0 for Windows from the list of downloads, and install
it on your computer.
Connecting the monitor to your computer
1. Connect the monitor to your computer by following the steps that are
specified in the monitor user guide.
NOTE: The connectivity diagrams are for illustrative purposes only. Refer to
your monitor user guide for the complete information.
6 Downloading and setting up the DDM 2.0
Before launching the DDM 2.0
Before launching the DDM 2.0, select Others on the monitor’s On-screen Display
(OSD), and ensure that the DDC/CI function is set as On.
Before launching the DDM 2.0 7
Launching DDM 2.0
Menu Launcher
Click the DDM 2.0 icon on the system taskbar to open the Menu Launcher box.
When multiple Dell monitors are connected to the computer, you can select any
monitor from the drop-down list to control the settings of the monitor.
Alternatively, you can open the menu launcher from the program menu.
The Menu Launcher box provides quick access to the following commonly used
functions:
· Display · Brightness/Contrast · Color · Easy Arrange · KVM (optional) ·
Gaming (optional) Display The following image shows a shortcut link to access
the display settings of your computer, and allows you to configure your screen
resolution, scale, and layout.
8 Launching DDM 2.0
Brightness/Contrast Adjust the brightness and contrast (or luminance) level of
the selected model. If you have multiple monitors, select the monitor from the
drop-down list or move the dialog to the monitor you want to adjust.
Color Change color preset to suit user preferences on the screen. Click More
for more settings.
Launching DDM 2.0 9
NOTE: For more information, refer to Auto change color preset when using
specific application.
Easy Arrange A list of the recommended or recently used layouts are displayed
for quick selection, as shown in the following image. Easy Arrange layouts are
grouped according to the number of window partitions for easy selection by
clicking left or right.
10 Launching DDM 2.0
KVM After setting up the KVM, you can switch keyboard and mouse between
computers. Refer to the section Setting up the KVM to use the Setup wizard.
Gaming For the monitors that support vision engine, you can select and switch
the Vision Engine modes from the Gaming function.
Launching DDM 2.0 11
Feature
Quick Access to DDM
Function Description
Shortcut key to launch the Menu Launcher box
· The default hotkey is ALT+M. You can change it in Personalize.
Select the monitor when mul tiple monitors are connected or drag the UI to the monitor you want to control
· When there are more than one monitors connected, you can select the monitor
from the drop-down list or simply drag the UI to the monitor you want to
control.
· When the monitor is selected, the monitor icon with the model name appears
on the respective monitor screen to indicate the selected monitor.
· Press ALT+M to bring up the Menu Launcher of the monitor where the mouse
pointer is placed.
12 Launching DDM 2.0
Main Menu
Launch DDM 2.0 by one of the following methods: · On the system taskbar,
right-click the DDM icon, and select Open Dell Display Manager….
· Click the DDM icon from the Menu Launcher box.
Main Menu 13
The menu system provides a set of menu and submenus to adjust the DDM 2.0
functions.
14 Main Menu
Adjusting the brightness and contrast
On the DDM 2.0 menu, select Brightness/Contrast to change the brightness and contrast levels.
Feature Function
Description
Brightness/ Brightness / Contrast Contrast
· Adjust the brightness and contrast of the monitor.
Enable Display matrix control
· Enable this function to apply the brightness, contrast, and color preset control to the connected monitors of the same model.
NOTE: The Enable Display matrix control option is available only when
multiple monitors of the same model are connected.
Adjusting the brightness and contrast 15
Managing multiple video inputs
The Input Source menu allows you to manage multiple video inputs that are
connected to your Dell monitor. This makes it easy to switch between inputs
while you work on multiple computers. Under General, all of the video input
ports available on your monitor are displayed. You can assign each input a
name and an USB upstream port.
NOTE: For more information, refer to your monitor user guide for the available
inputs.
16 Managing multiple video inputs
Configuring the Picture-in-Picture/Picture-by-Picture (PIP/ PBP) mode
1. Click the PIP/PBP mode to enable the split screen function on the
supported models.
2. Click Toggle between positions to change the PIP position. 3. From the
Input 1 drop-down list, select the main input, followed by selecting
the sub-input from the Input 2 drop-down list to change the main or sub
inputs. 4. Click USB Switch to switch the USB upstream port that is associated
with active input sources.
Managing multiple video inputs 17
5. Click Video Swap to swap input sources.
NOTE: For more information, refer to your monitor user guide for the available
PIP/PBP functions.
Assigning shortcut keys
You can assign shortcut keys for quick access to the Input Source functions.
18 Managing multiple video inputs
Feature Hotkeys
Function
Description
Toggle current input source
· Press ALT+C to toggle the input sources. You can also change to your preferred hotkey.
Hotkey to toggle between two input sources
· Press ALT+I to toggle between the two frequently used input sources. You can also change to your preferred hotkey.
Swapping two inputs of PIP/ PBP windows
· Press ALT+W to swap the PIP/PBP main and sub-input. You can also change to your preferred hotkey.
Zoom In/Out PBP Windows
· Press ALT+Z to zoom in/out the PBP window. You can also change to your preferred hotkey.
Change PIP position
· Press Alt+Q to change the position of PIP. You can also change to your preferred hotkey.
UnderScan
· Press Alt+A to enable or disable underscan. You can also change to your preferred hotkey.
NOTE: The underscan function is supported only in the following models:
· Dell U4320Q
· Dell U4323QE
NOTE: For more information, refer to your monitor user guide for the available PIP/PBP functions.
Managing multiple video inputs 19
Setting the monitor display mode
The Color menu allows you to associate color preset mode with an application.
When you select the Auto Mode, the DDM 2.0 automatically switches to the
corresponding color preset mode whenever the associated application is
activated. The color preset mode assigned to a particular application may be
the same on each connected monitor, or it can vary from one monitor to
another.
To add a new application to the assignment list, click Add Application to
select applications or drag it from the Windows Programs/Desktop and drop to
the current list. Select the color preset mode from the drop-down list for
each application to associate preset to the applications.
Feature Color
Function Manual
Auto
Night light
Description
· Select the color preset mode manually from the user interface.
· Enable this function to activate the color preset mode automatically when
the associated application is selected as the active window.
· Click the drop-down list to assign a preset mode to an application.
· Change the night light setting.
20 Setting the monitor display mode
Auto change color preset when using specific application
1. Select Auto. 2. Click Add application. 3. Select desired applications and
press OK.
Setting the monitor display mode 21
4. Select desired color preset when using the application.
NOTE: The color preset mode assignments for batch files, scripts, shortcuts,
and non-executable files, such as zip archives or packed files, are not
supported.
22 Setting the monitor display mode
Organizing windows with Easy Arrange
The Easy Arrange menu simplifies the way applications are displayed on windows
on your monitor. Perform the following steps to organize the windows:
1. Click Layout, select any of the predefined layouts to virtually divide the
screen into multiple zones.
2. Drag the application to your selected zone to position the application in
the zone. The application snaps to the selected zone. Landscape mode of the
Easy Arrange layouts
Portrait mode of the Easy Arrange layouts are displayed when you rotate the
monitor
Organizing windows with Easy Arrange 23
3. Click Settings to configure the personal preferences.
Feature
Easy Arrange
Function
Description
Hotkey: Recent
Press Alt+R to select recently used layouts. You can also change to your preferred hotkey here.
Al low
Enable this function to allow application snap side-
application to by-side without gap.
split side by
side without
gap
Allow only zone positioning when SHIFT key is pressed
Enables the Easy Arrange menu by pressing the Shift key
Span across mul tip le monitors
If you are using multiple monitors in an array or matrix, the Easy Arrange layout can be applied across all the monitors as one desktop. You need to align your monitors properly to make it effective.
Application Enables the placement of an application on a screen. Window Snap
24 Organizing windows with Easy Arrange
NOTE: If an application window cannot fit in the zone defined by Easy Arrange,
the application may not display properly.
NOTE: The Span across multiple monitors can be enabled only for all connected
monitors that have the same physical size, resolution, scaling settings, and
are placed side-by-side (for DDM 2.0 supported models).
Organizing windows with Easy Arrange 25
Using the Application Window Snap
On the system taskbar, right-click the DDM icon, select Application Window
Snap and check to turn on the function. When this function is enabled in DDM
2.0, drag the application to trigger a floating menu that contains the
recently used Easy Arrange layouts. Drop the application on any of the listed
layouts to perform window placement. When this function is turned on, it
replaces the Easy Arrange option such that user can snap their application
conveniently to the respective monitor and zone in the latest four recently
used Easy Arrange layout. You many turn this function off from the Easy
Arrange menu when you want to use Span across multiple monitors.
26 Using the Application Window Snap
Configuring the Gaming Settings
You can configure the Gaming menu that is available only on Alienware and Dell
Gaming monitors.
Configuring the Gaming Settings 27
Feature General
Vision Engine
Function Description
Game enhance mode
· Select the game enhance mode from the dropdown list.
Response time
· Select the response time from the drop-down list.
Dark Stabilizer
· Select the dark stabilizer from the drop-down list.
Dark Stabilizer Toggle
· Press Alt+S to toggle the dark stabilizer levels. You can also change to your preferred hotkey.
Color preset · Click Color Preset for more color options.
Vision Engine
· Select one or more vision engines that you can use when playing games.
Switch Vision Engine
· Press Alt+T to toggle the Vision Engine. You can also change to your preferred hotkey.
NOTE: The Gaming menu functions and available options vary depending on the model of the monitor.
28 Configuring the Gaming Settings
Setting up the KVM
For monitors that support the KVM function, follow the on-screen instructions
to set up the devices that are connected to the monitor.
1. Select the number of sources your monitor is connected to.
2. Pair the input sources with their connectors and assign preferred names.
Setting up the KVM 29
3. Connect keyboard and mouse to the monitor. 30 Setting up the KVM
4. Select a preferred layout.
5. Click Download to download Dell Display Manager (Windows) or Dell Display
and Peripheral Manager (Mac) for other computers you wish to connect. Finally,
click Next to save and exit KVM setup.
NOTE: DDM 2.0 communicates with your monitor even when the monitor is
displaying video from another computer. You can install Dell Display Manager
(Windows) or Dell Display and Peripheral Manager (Mac) on the computer you
frequently use, and control input switch from it. You can also install Dell
Display Manager (Windows) or Dell Display and Peripheral Manager (Mac) on
other computers connected to the monitor. Setting up the KVM 31
Changing KVM configuration
You can change the KVM configuration after completing the KVM setup either by
running the setup instructions again or changing the screen configuration by
clicking Configure Screen.
32 Setting up the KVM
Feature Single Display PIP/PBP
Function Description
Change video Change current video input by clicking the desktop
input
computer icon or press hotkey.
Video Swap Swap video input of main/sub by clicking arrow or press hotkey (only available in PIP or PBP side by side layout).
USB Switch Click button or press hotkey to toggle USB upstream port of active input sources.
1. Click KVM Configure Screen to change the screen layout.
Setting up the KVM 33
2. Click Hotkeys to configure KVM hotkeys.
NOTE: Only relevant hotkeys in accordance with your screen configuration will be displayed.
Feature Hotkeys
Function
Description
Switch between PCs Press ALT+P or your preferred hotkey to switch between the computers in single display mode.
Switch keyboard and Press ALT+U or your preferred hotkey to
mouse
switch keyboard and mouse between
computers in PBP or PIP mode.
Change PIP position Press Alt+Q or your preferred hotkey to change the PIP position.
Automatically allow mouse to move between two PBP windows
Check to enable the keyboard and mouse switching from one PC to another PC by sliding across the edge when PBP mode is turned on
Input source hotkey Click Input source hotkey for more hotkey configuration.
34 Setting up the KVM
Personalize settings
Changing Menu Launcher configuration
1. Click Configure to change the quick access function on Menu Launcher.
2. Select function from the drop-down list. Click Add Function to add more
functions to the Menu Launcher.
Personalize settings 35
3. Click Reset All to reset the functions of Menu Launcher. NOTE: The
available functions may differ depending on the configuration of your monitor.
36 Personalize settings
Changing Launch DDM Hotkey configuration
Feature
Function
Personalize Launch Menu Launcher
Launch Main Menu
Description
Press ALT+M to bring up the Menu Launcher box of the monitor where the mouse
pointer is currently located.
Press ALT+D to bring up the Main Menu of the monitor where the mouse pointer
is currently located.
Personalize settings 37
Applying energy conservation features
On the supported Dell models, PowerNap energy conservation options are
available under Others menu. You can choose to set the brightness of the
monitor to the minimum level, or to put the monitor to sleep when the screen
saver is activated.
NOTE: PowerNap option is disabled in PBP or PIP to prevent disruption of the
normal activities.
38 Applying energy conservation features
Color Management
This feature provides the optimum color experience by matching the color space
of the monitor with the International Color Consortium (ICC) profile. On the
supported Dell models, Color Management options are available under Others
menu. You can choose Automatically adjust the default color profile in Windows
when the color preset in monitor is changed or Automatically change the color
preset based on the change in the ICC profile.
Automatically adjust the default color profile in Windows when the color
preset in monitor is changed
The corresponding color profile will set to default in Windows when you change
the color preset from the monitor OSD menu.
Automatically change the color preset based on the change in the ICC profile
The corresponding color preset will be set in the monitor when you change the
ICC profile in Windows. You can click on the ICC profile link to add the color
profile installed for the monitor.
NOTE: Currently, this function is not supported when smart HDR is turned on,
or when HDR ICC profile is selected.
Color Management 39
Changing the ICC profile in Windows
1. Click the ICC profile to open the Color Management settings in Windows. 2.
Select the target monitor and enable Use my settings for this device.
3. Click Browse… and select the ICC profile for this device if the ICC
profile is not listed.
4. Select an ICC profile and click Set as Default Profile.
40 Color Management
Resetting monitor settings
Click Reset to reset all monitor settings under Others menu.
Color Management 41
Import/Export application settings
You can use this function to export the monitor settings from one monitor and
import into another monitor of the same model.
1. Click Export to store a copy of the application and monitor settings of
selected monitor to a file and click OK when export is successful.
42 Import/Export application settings
2. To import the settings from a previously exported file, click Import and
select the file. The monitor settings will be applied to all of the connected
displays of the same model.
Import/Export application settings 43
3. DDM 2.0 will restart after the file is imported. 44 Import/Export application settings
Additional settings of DDM 2.0
There are additional DDM 2.0 settings available under Settings. Click Settings
icon to make setting adjustments.
Feature Settings
Function
Description
Change application language
Apply preferred language to DDM 2.0. The default preferred language is the first language on the preferred language list, which follows the Windows language configuration.
Auto-Load at startup Launch DDM 2.0 when the computer starts up.
Enable on screen notification
Allow DDM 2.0 to show notification message.
Additional settings of DDM 2.0 45
Help
There are additional software and monitor information available in Help. Click
the “?” icon to access the Help screen.
46 Additional settings of DDM 2.0
You can obtain software information by clicking here. You can also obtain
model name, service tag, manufactured date, and firmware information of the
monitor. Click Close to exit the Help screen.
Additional settings of DDM 2.0 47
Troubleshooting
Understand the different states of DDM 2.0
Feature Function DDM Icon Searching
Description Searching for the supported monitors.
Connected Unable to connect
The supported monitors are connected.
NOTE: You can right click to refresh if your supported monitor is not listed
in the DDM 2.0 drop-down menu.
Either there are no supported monitors connected or there is communication
error in connecting your monitor.
See reasons for unable to detect monitor in the section below.
If DDM 2.0 does not work on your monitor, you will see the following icon and message in the status menu.
NOTE: DDM 2.0 works only on selected Dell-branded monitors and is not supported on the monitors from other manufacturers.
48 Troubleshooting
Dell monitors not supported by DDM 2.0
DDM 2.0 may not work with the following monitors: · Dell monitor models not
included in DDM 2.0 for Windows supported list. For more information, see
https://www.dell.com/support/ddm · Monitors not listed in DDM 2.0 for Windows
support list. Virtual and wireless monitors do not support DDC/CI
Unable to detect supported Dell monitor
In the following scenarios, Dell Display Manager might not be able to
communicate with the monitor.
1. The primary monitor has turned on Multi-Monitor Sync (MMS). 2. The monitor
is busy with color calibration. 3. The monitor has Screen Partition turned on.
4. DDC/CI is turned off. If DDM 2.0 is unable to detect and/or communicate
with a supported Dell monitor, take the following actions to troubleshoot: 1.
Make sure the video cable or USB upstream cable is properly connected to
your monitor and your computer. Ensure all the connectors are correctly
connected to the ports. 2. Check the monitor OSD to ensure DDC/CI is enabled.
Compatibility between DDM 1.x and DDM 2.0
Both software can be installed on a computer if you have older monitors not
supported by DDM 2.0. It is highly recommended to uninstall DDM 1.x if all
your monitors are supported by DDM 2.0.
Troubleshooting 49
Getting more information on troubleshooting
You can Save Diagnostic Report or Save Monitor Asset Report to provide more
information to Dell service center for troubleshooting.
Save Diagnostic Report Right click on DDM 2.0 icon and select Save Diagnostic
Report or click the Save Diagnostic Report button from Settings. The report
contains system and monitor related information along with DDM 2.0 runtime
logs. Save Monitor Asset Report Right click on DDM 2.0 icon and select Save
Monitor Asset Report or click the Save Monitor Asset Report button from
Settings. The report contains monitor Extended Display Identification Data
(EDID) information for all connected monitors.
50 Troubleshooting
Application Windows Snap
This option is checked by default. When this function is turned on, it
replaced the Easy Arrange option such that user can snap their application
conveniently to the respective monitor and zone in the latest four recently
used Easy Arrange layout.
NOTE: You may turn this function off when you want to use Span across multiple
monitors.
Troubleshooting 51
Improve DDM 2.0
Check the Help Dell improve its product and services automatically if you
consent to provide diagnostic and usage data to Dell server automatically.
This data will help to improve Dell products and services.
52 Improve DDM 2.0
Updating DDM 2.0 software and monitor firmware
If your computer is connected to the Internet, you will be prompted to upgrade
to a newer version of DDM 2.0 or monitor firmware when the updated version is
available. It is recommended to download and install the latest DDM 2.0
application and monitor firmware. Click Update in Settings to update the DDM
2.0 software or monitor firmware. You can also check for new version by
clicking on Check for Updates in Settings.
Updating the monitor firmware
1. Click Update to update monitor firmware. The download progress bar will
appear once the process begins.
Updating DDM 2.0 software and monitor firmware 53
2. After download is complete, a dialog box appears to prompt for
confirmation. Follow the on-screen instruction to disconnect all other
monitors before clicking Yes.
3. The DDM 2.0 will close, and Monitor Firmware Updater Utility will appear
after you confirm to update firmware. Click Update to start firmware update.
54 Updating DDM 2.0 software and monitor firmware
4. After the update is complete, click Close to exit Monitor Firmware Updater
Utility and reboot the monitor.
NOTE: You can obtain more information on monitor firmware update by clicking
on the “?” icon in the Monitor Firmware Updater Utility.
NOTE: Restart DDM 2.0 manually after monitor firmware update is complete.
Updating DDM 2.0 software and monitor firmware 55
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