Tunstall Vibby Living Made Easy Installation Guide

Vibby
Installation Guide

Introduction

The Vibby is a fall detector, designed and manufactured by Telecom Design. Lighter and more ergonomic than previous generations of fall detector, Vibby sets the benchmark for reliability with its new algorithm.
Incorporating Tunstall’s licensed radio protocol, Vibby is compatible with Lifeline Digital, Smart Hub, Lifeline Vi/Vi+, Lifeline GSM, 400, 4000+, Connect/Connect+, and Telecare enabled schemes.
Vibby is also tested to IP67 (dust and water resistance) and IK4 & IEC 62599-1 2010 Class2 (shock and impact) standards.
Pre-configured to be worn on the wrist, Vibby is supplied in Storage Mode to preserve battery life. To exit Storage Mode and start using Vibby, see page 4.
Please note, the minimum height for set up is:
Wrist worn – The Vibby must be a minimum of 60cm off the ground.
Neck worn – The Vibby must be a minimum of one metre off the ground.

Exiting Storage Mode

Vibby is shipped in Storage Mode. To exit Storage Mode, please follow the instructions below:

1. Press and hold the button.

2. Release the help button when the red LED starts flashing.

3. The Vibby will vibrate, and the LED will turn off. You have now exited Storage Mode.

After exiting Storage Mode, the Vibby will automatically enter Demo Mode for five minutes before entering Active Mode (e.g. ready for use).
The green LED will flash twice every five seconds when the Vibby is in Demo Mode.

Programming methods

You can follow the push button instructions in the manual, or you can use the Vibby configuration app downloaded from the app stores. Please see the Vibby Tunstall app user guide for more details.
The Vibby app is a simple to use configuration tool that can be downloaded and installed on most Apple or Android devices.

You can use the Vibby app to:

1. Change or check the wearing option of the Vibby
2. Change or check the battery level of the Vibby
3. Change or check the radio protocol

Logins

If your Vibby is operating on 869 MHz radio frequency (EU) the login will be: Email: tunstall@vitalbase.fr Password: tt2016
If your Vibby is operating on the 915 MHz radio frequency (AUS) the login will be: Email: tunstall@vitalbase.com Password: tthc2017

Getting Started

Entering Programming Mode

The Vibby must be in Storage Mode before entering Program Mode.
To check the Vibby is in Storage Mode briefly press the button for 0.5 seconds.
If the red LED illuminates the Vibby is not in Storage Mode. To enter Storage Mode, see page 14.

1. Press and hold the button. LED is off (3 seconds)

2.  The red LED flashes six times.
   The LED switches off (8s).
   

3. Release the button when the red LED starts quickly Flashing.

4. The green LED will quickly flash for one minute.

The Vibby will exit Program Mode automatically after one minute. Next, move to the ‘Configuration Selection’ step.

Configuration Selection

It is possible to change the wearing option from the wrist strap to neck cord and change the radio protocol. The radio protocol step should only be performed if this has previously been changed by mistake. Once in Program Mode follow the steps below.

1. Press and hold the button.

2. Keep pushing the button until the green LED illuminates, then wait for it to turn off.

3. When the Vibby vibrates release for Radio Protocol selection(Radio Protocol selection page 6) OR;

4. When the red LED illuminates release for wearing mode selection. (Wearing Mode selection page 7).

Radio protocol selection

This step is only necessary if the protocol selection has been changed. The Vibby comes preprogrammed with the Tunstall Radio Protocol, which enables it to work with Lifeline Digital, Smart Hub, Lifeline Vi/Vi+, Lifeline GSM, 400, 4000+, Connect/Connect+ and Telecare enabled schemes.
Each red LED flash corresponds to a protocol.

1. The LED should not be lit.

2. Press and hold the button and release on the 1st flash of the red LED.

Once the radio protocol has been changed, the unit will automatically return to Storage Mode.

Wearing Mode Selection

The Vibby is supplied pre-configured to wrist wearing mode with a wrist strap fitted. If the wearing option needs to be changed follow the steps below. To check the Wearing mode, see page 8.

1. Press and hold the button.
   

2. Release the button when red LED illuminates to configure in wrist mode.

3. Release the button when green LED illuminates to configure in neck cord mode.

Once the Wearing Mode has been set the Vibby will return to Storage Mode.

Check Wearing Mode configuration

In Storage Mode, to check the Wearing Mode (wrist or neck cord) to which the Vibby is configured, follow these steps:

1. Quickly press the button twice.
   

2.  The red LED will illuminate and the Vibby will vibrate. This indicates the Vibby is configured for a wrist strap.

3. The green LED will illuminate and the Vibby will vibrate. This indicates the Vibby is configured for a neck cord.

Demo Mode

Vibby has an integrated Demo Mode which makes multiple simulations of a fall easier. Demo Mode is automatically entered after exiting Storage Mode. Throughout this time the LED will continually flash green. Demo Mode will continue running even after a fall has been simulated.

1. The green LED will flash every 5 seconds.

2. When the green LED flashes 6 times and vibrates Demo Mode has ended.

Simulating a Fall in Demo Mode

The Vibby will automatically exit Demo Mode and enter Active Mode five minutes after exiting Storage Mode.
Please note: the Vibby should be in Demo Mode for the entire duration of the fall simulation test. Active Mode is not suitable for for fall simulation tests as it requires the device to be worn on the body.

1. Fasten and hold the wrist strap with the Vibby facing down and at a minimum of 1m above the ground.
2. Move your arm gently in order to simulate activity instead of holding the position for at least 30 seconds.
3.  Drop the Vibby avoiding it twisting so that it lands on its face on the floor.
4. Leave it on the floor for at least 20 seconds whilst it analyses the fall.
5. Once the fall has been detected the red LED will illuminate and the vibrations will begin.
6.  After a further period (20-30 seconds) the Vibby will transmit the alarm; indicated by the red LED illuminating for a short period.

Note: The Vibby is designed to minimise false alerts and therefore the above steps may not trigger an alarm every time.

Alarm Modes

The Vibby can raise alarms in two ways; manual call – when the user presses the help button, or an automatic call – which is generated if the Vibby detects a heavy fall.
To raise a manual alarm call, press the Vibby’s help button.
When used in Pendant Mode, a long press is required to raise an alarm.

An automatic alarm is sent when a heavy fall is detected.
The help button is located in the middle of the Vibby. By pressing this button the wearer can raise an alarm themselves.

Types of fall

The Vibby provides additional reassurance by the automatic detection of heavy/dangerous falls when its wearer is lying on the floor with or without activity and are unable to recover to a standing position.
A heavy/dangerous fall is characterised by four steps:

1. An active person in an upright position followed by
2. A quick and sudden loss of balance followed by
3.  A significant impact of the person with the floor followed by
4. A lying position on the floor with or without activity of the person, the wearer being unable to press the manual help button or recover to a standing position after the fall.

If these four steps occur, an automatic alarm to the Lifeline home unit could be activated. However the fall detection technology in the Vibby does not allow analysis and interpretation of all fall situations. For example soft falls, slumping falls, descent-controlled falls against a wall or a chair are not detected by the Vibby.
Considering the technology used and the target to minimise false alarms, not every fall – even dangerous/heavy falls can be detected, and for this reason, whenever the user needs assistance, they should always press the help button on the Vibby.

Alarm cancellation

When an automatic call is about to be placed the user will be alerted with a 20 second pre-alert with the red LED flashing and vibration.
Accidental alarm calls can be cancelled by following the below steps:

1. An active alarm call is taking place: the LED flashes red and the Vibby vibrates.

2. Cover the face of the Vibby with your hand you will feel a burst of vibrations.

3. As soon as the vibrations stop you should remove your hand from the Vibby.

4. The alarm is now cancelled and the Vibby will stop vibrating and flashing its LED.

During step 3, if the user does not remove their hand after the first burst of vibrations, the Vibby will vibrate three times to indicate that the alarm has not been cancelled. This is an in-built safety feature designed to ensure the alarm is not cancelled if a user covers the Vibby during the fall.

Putting Vibby into Storage Mode

When the unit is not in use it should be placed in Storage Mode to conserve battery life. To enter Storage Mode follow these steps:
Place the Vibby flat on a table and follow the below steps without moving the product:

1. Press the button until the red LED turns on.

2. When the LED is red, release the push button.
   

3. Quickly press the push button five times.
   The Vibby will vibrate throughout this process and the red LED will then flash once to confirm that the Vibby is now in Storage Mode.

Battery Replacement

To replace the battery in the Vibby, use the battery change tool (Part No D6656001A) and follow the steps below:

1. Ensure the Vibby is in Storage Mode before removing the battery.

2.  Place the Vibby face down.

3.  Using the battery replacement tool, turn the cover a quarter turn anticlockwise to open it.
   

4. Remove the battery cover and O-ring.

5. Insert the new battery with the positive contact side up.

6. Replace the existing O-ring (D6654020A) with a new O-ring.

7. Place the cover over the O-ring and battery

8. Using the battery replacement tool; turn the cover a quarter of a turn clockwise to close it.

Warning:
– Risk of explosion if the battery is replaced incorrectly.
– Use only Panasonic branded CR2477 batteries. To maximise performance, only use batteries recommended by the manufacturer.
– Store CR2477 in a rigid box and dry environment, and isolate positive and negative poles with regular tape.
– Batteries should be replaced every 18 months, or earlier if alerted to do so by the low battery indicator. The exact life of any battery is dependent on usage.
– Recycle or dispose of batteries in line with local legislation.

Programming the Vibby to the Lifeline Home Unit

Press and hold the cancel button on the Lifeline until a bleep is heard, release the cancel key. The Red Help button should be flashing slowly, and the unit may announce “Programming Mode”.
Press and hold the green cancel button again until a bleep is heard then release it. The red Help button on the unit should be flashing rapidly and the unit may announce “Registration Mode”.
Press the help button on the Vibby, the Lifeline should acknowledge it has been programmed by a high-pitched bleep or a spoken message.
Press the green cancel button on the Lifeline to exit Programming Mode.
Test the Vibby by pressing the help button and ensure a call is raised on the Lifeline.
Test the fall detector part of the Vibby by utilising Demo Mode (page 9).

Removing the Wrist Strap

The Vibby comes pre-packed with a wrist strap. Follow the below steps to remove the wrist strap.

1. Holding onto the existing wrist strap and the Vibby, gently pull until the retention features click out of place. Repeat this process for the other side of the strap.

2. After the retention features have been removed from both sides of the Vibby, it will easily come out of the wrist strap.

Fitting a replacement Wrist Strap

1. Take the Vibby and place it within the wrist strap.

2. Pull the top of the wrist strap onto the Vibby. Ensure the retention features line up with their holes and the edges fall within the enclosure.

3. Pull the bottom of the wrist strap onto the Vibby; ensuring the retention features line up with the holes and the edges fall into the enclosure.

4. Gently pull the straps backwards to simulate the device being woron the wrist; this will test if the retention features are correctly inserted within their holes.

Ensuring the Wrist Strap is Correctly Installed

The above diagram shows that the retention features are not installed correctly. Incorrect installation of the Vibby into the wrist strap may cause the Vibby to detach from the wrist/neck cord.
When correctly installed, the retention features are within the housing of Vibby and are not visible.
Follow the steps on pages 17 and 18 to correctly fit the wrist strap. features.

Fitting a neck cord to the Vibby

1. Pull the bottom of the neck cord onto the Vibby. Ensure the retention features line up with the holes and the edges fall into the enclosure.

2. Pull the top of the neck cord onto the Vibby. Ensure the retention features line up with their holes and the edges fall within the enclosure.

3. Gently pull the string which forms part of the neck cord. This will test that the retention features are correctly inserted within their holes.

Cleaning

The manufacturer of the Vibby recommends it is washed once a week to stop any dirt or dust accumulating that could cause irritation. The Vibby may be cleaned with a damp cloth and mild detergent.

Warnings and cautions

It is important to test the Vibby in all areas of the home, including the bathroom, basement and garage. Environmental conditions such as furnishings, building structure, submersion in liquid etc may affect the range of the Vibby. A help call will NOT be initiated if the Vibby is activated while out of range of the home unit.
In certain situations, the Vibby may not assess an event as a fall. It is important to remember that if you need assistance always press the help button.
When accessing the suitability of the Vibby it is important to consider the condition of the wearer’s skin. If the wearer has frail or damaged skin it is recommended that the Vibby is worn around the neck in Pendant Mode.
Please note: A new battery O-ring seal is required for each battery change.
Low Battery Calls
The Vibby monitors its internal battery.
If a low battery is detected, this will signal an Auto Low battery (ALB) call every 23 hours, and the battery will last approximately four weeks. However, the battery should be changed as soon as possible.

Technical Details

Users should be encouraged to regularly (monthly) test their device by pressing the manual trigger.

Part Numbers
Vibby: 67605/26
Replacement battery: S1004059
Battery change tool: D6656001A
Vibby O-ring: D6654020A
t: 01977 661234
e: enquiries@tunstall.com
w: www.tunstall.co.uk
Version: 8.1 November 2023

References

• Tunstall | Innovative Telehealth & Telecare Services

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