Tunstall Lifeline Smart Hub and Device Management Platform User Guide
- June 3, 2024
- Tunstall
Table of Contents
Lifeline Smart Hub and Device Management Platform
Lifeline Smart HubTM & Device Management Platform
D5727050H
Smart Hub Reference Guide
Lifeline Smart HubTM & Device Management Platform
Contents
Contents
Contents………………………………………………………………………………………………. 2
Appendices ………………………………………………………………………………………….. 4
1 Introduction ………………………………………………………………………………… 1
1.1 Document purpose ……………………………………………………………………………………………………….1
1.1.1 Versions …………………………………………………………………………………………………………………………………………………..1
1.2 Overview……………………………………………………………………………………………………………………..1
1.2.1 Smart Hub communication
methods……………………………………………………………………………………………………………1
1.3 Typographical conventions…………………………………………………………………………………………….3 1.4 Related
documents……………………………………………………………………………………………………….3
2 What’s in the Smart Hub box………………………………………………………….. 4
2.1 The Smart Hub ……………………………………………………………………………………………………………..5
2.1.1 2.1.2 2.1.3
Front/top view ………………………………………………………………………………………………………………………………………….5 Rear view …………………………………………………………………………………………………………………………………………………5 Base view …………………………………………………………………………………………………………………………………………………5
2.2 Warning/status lights on the Smart Hub………………………………………………………………………….6
2.3 Personal radio trigger ……………………………………………………………………………………………………8
3
3.1 3.2
3.2.1 3.2.2
3.3 3.4 3.5 3.6 3.7 3.8 3.9
3.9.1 3.9.2
3.10
3.10.1 3.10.2
Installing the Smart Hub ………………………………………………………………… 9
Stage 1 Determine the location of the Smart Hub ………………………………………………………….9
Stage 2 Connect leads and power up the Smart Hub…………………………………………………… 10
Connect the optional Ethernet cable
………………………………………………………………………………………………………….10 Connect the mains power adaptor
…………………………………………………………………………………………………………….10
Stage 3 Check use of the internal antenna…………………………………………………………………. 11 Stage
4 Confirm the cellular signal strength……………………………………………………………….. 11 Stage 5
Set up the external cellular antenna………………………………………………………………. 12 Stage 6
Prepare sensors for use as the virtual property exit sensor………………………………. 13
Stage 7 Register personal triggers/telecare sensors ……………………………………………………. 13
Stage 7 Test the range of personal triggers/telecare sensors
……………………………………….. 14 Stage 8 Connect hardwired devices
………………………………………………………………………….. 15
Connect a hardwired input device……………………………………………………………………………………………………………..15
Connect a hardwired output device …………………………………………………………………………………………………………..16
Stage 9 Fit the Smart Hub in the required location……………………………………………………… 16
External antenna……………………………………………………………………………………………………………………………………..16 Wall
mounting with pattress …………………………………………………………………………………………………………………….17
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3.10.3 Wall mounting without pattress
………………………………………………………………………………………………………………..18 3.10.4 Fitting the table
stand………………………………………………………………………………………………………………………………19
4 Configuring the Smart Hub …………………………………………………………… 21
4.1 Stage 1 Log on to DMP and access the configuration
settings………………………………………. 22 4.2 Stage 2 Configure the time zone
………………………………………………………………………………. 25 4.3 Stage 3 Configure speech message
settings……………………………………………………………….. 26 4.4 Stage 4 Configure pendant
signalling during an alarm call …………………………………………… 27 4.5 Stage 5 Configure
IP data communications settings ……………………………………………………. 28 4.6 Stage 6
Configure monitoring centre settings…………………………………………………………….. 29 4.7 Stage 7
Register and configure personal triggers and telecare sensors …………………………. 32
4.8 Stage 8 Configure the virtual property exit sensor ………………………………………………………
35 4.9 Stage 9 Configure ambient temperature monitoring……………………………………………………
36 4.10 Stage 10 Configure inactivity monitoring ……………………………………………………………………
37 4.11 Stage 11 Configure hardwired input………………………………………………………………………….. 38
4.12 Stage 12 Configure Cancel At Source feature……………………………………………………………… 38
4.13 Stage 13 Configure events ……………………………………………………………………………………….. 41 4.14
Stage 14 Configure event suppression ………………………………………………………………………. 43 4.15
Stage 15 Configure the Home or Away feature…………………………………………………………… 44 4.16
Stage 16 Configure periodic calls………………………………………………………………………………. 45 4.17
Stage 17 Configure power fault monitoring settings …………………………………………………… 49
4.18 Stage 18 Configure line ringing settings ……………………………………………………………………..
50 4.19 Stage 19 Configure DMP update announcements ……………………………………………………….
50 4.20 Stage 20 Save changes to DMP…………………………………………………………………………………. 51
5 Testing the installation ………………………………………………………………… 53
5.1 Stage 1 Test the range of personal triggers/telecare sensors registered
using DMP ……….. 53 5.2 Stage 2 Test alarm calls
…………………………………………………………………………………………… 53 5.3 Stage 3 Test virtual property
exit sensor……………………………………………………………………. 54 5.4 Stage 4 Test hardwired output
…………………………………………………………………………………. 54 5.5 Stage 5 Ready to
use……………………………………………………………………………………………….. 54
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Appendices
Appendices
A Powering down the Smart Hub …………………………………………………….. 55 B Smart Hub
announcements………………………………………………………….. 56 C Status of the Smart Hub
………………………………………………………………. 60 D Applying a template to a device
……………………………………………………. 62 E DMP online help…………………………………………………………………………. 64 F
List of supported triggers/sensors …………………………………………………. 65 G List of typical
default Smart Hub event settings ………………………………. 66 H Technical data
……………………………………………………………………………. 69
H.1 Battery information …………………………………………………………………………………………………… 69 H.2
Technical details Europe………………………………………………………………………………………….. 69 H.3
Technical details Australia ……………………………………………………………………………………….. 70
I Glossary…………………………………………………………………………………….. 71 J Contact details
…………………………………………………………………………… 74
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Introduction
1 Introduction
1.1 Document purpose
This document is intended to guide an installer through the process of
installing and configuring the Smart Hub ready for use. It is split into four
main sections:
1. The Lifeline Smart Hub TM itself including physical appearance, sockets
and ports, standard radio peripherals and indicators.
2. Step-by-step guide to physically installing the Smart Hub unit. 3. Step-
by-step guide to configuring the Smart Hub using DMP. 4. Step-by-step guide to
testing the Smart Hub once physically installed and configured. It is assumed
that the installer has familiarity with telecare alarm units and has received
appropriate training specific to the Smart Hub and DMP.
1.1.1 Versions
This document reflects DMP version 2.9.9.1 and Smart Hub firmware version
5.10.4 and related configuration schema version 5.10.2
1.2 Overview
The Lifeline Smart Hub is Tunstall’s latest home unit. Able to communicate
using digital (IP) protocols over cellular/mobile networks and fixed line
broadband, it opens a new world of possibilities for the provision of care in
the home. The Lifeline Smart Hub retains core functionality from Tunstall’s
existing and past Lifeline products, enabling users to access help 24 hours a
day by pressing a button on the unit, or from elsewhere in their home by using
a radio pendant worn on the wrist or neck. The call is answered by specially
trained monitoring centre operators, who have the user’s information to hand
and will respond appropriately, e.g. contacting a family member or neighbour
or calling the emergency services. Tunstall’s new Device Management Platform
(DMP) has been introduced to provide flexible cloudbased management of Smart
Hub units, allowing their firmware and configuration settings to be updated
remotely. DMP is completely separate from the call handling platform, so plays
no role in telecare alarm handling nor does it hold records relating to Smart
Hub users. With digital (IP) connectivity and benefitting from Tunstall’s DMP,
the Lifeline Smart Hub provides a ground-breaking, future-proof foundation for
the delivery of Connected Care.
1.2.1 Smart Hub communication methods
Monitoring centre and Smart Hub
A Smart Hub has three methods of connection to the monitoring centre, so that
an alternative method may be used if one of the others are unavailable. It can
communicate:
1. Across a cellular data network to access the internet for communication of
data
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2. Using an Ethernet/fixed broadband line to access the internet for
communication of data, including Voice over Internet Protocol (VoIP)
3. Across a cellular network for voiceband, that is, voice, `tones’ and SMS
communication
Communication over cellular connection paths (1 & 3) uses a network accessed
by the SIM card. They are used to transmit both data, such as alarm
information, and voice calls between the Smart Hub and monitoring centre. In
some instances, path 3 can also be used to transmit the alarm call data in the
form of an SMS message. Typically, devices can `roam’ between networks thus
maximising coverage and availability. For data transmissions, this method of
connection is like accessing the internet on a smart phone network (whilst not
connected to Wi-Fi), and when a voiceband call is made, it is like making a
mobile phone call.
An Ethernet/fixed broadband line (2) directly connects the internet to the
device, via the user’s own domestic or other local broadband router. This can
be used to transmit both IP data, such as alarm calls, and VoIP calls between
the operator and the Smart Hub user. This method of connection is similar to
using any other device to access the internet via a fixed broadband line.
Note: Domestic broadband connections can be unreliable, especially in the case
of a mains power failure to the router/modem. However, cellular services
usually remain available, providing the device is within the coverage area of
an accessible network. Because of this, Tunstall recommends that you do not
rely solely on a domestic Ethernet/fixed broadband connection.
DMP and Smart Hub
A Smart Hub has two methods of accessing the internet for connection to DMP.
It can communicate:
a. Across a cellular data network
b. Using an Ethernet/fixed broadband line
The connection is used to transmit data such as heartbeats, firmware and configuration updates between DMP and the Smart Hub.
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1.3 Typographical conventions
· Names of fields, buttons, etc. are shown in bold. · References, including
those to external documents, are shown in italics. · Links to other sections
of the document are shown in teal. · Warning are indicated by the icon and
have rule lines both above and below their text. · Notes will be indicated by:
Notes: With the information requiring extra attention held inside the
highlighted box.
1.4 Related documents
Part No. D5727002A D5727004A D5727005B D5727006A D5727008A D5727017A D5727051F D5747001A
Title Lifeline Smart HubTM User Guide – Australia Lifeline Smart HubTM Short Guide Germany Lifeline Smart HubTM User Guide – Germany Lifeline Smart HubTM User Guide UK Lifeline Smart HubTM User Guide Europe-wide Lifeline 4G Smart HubTM User Guide Europe-wide Device Management Platform Reference Guide Lifeline 4G Smart HubTM User Guide UK
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2 What’s in the Smart Hub box
Each Smart Hub box contains:
What’s in the Smart Hub box
Smart Hub
Personal Radio Trigger (type is region specific)
or
Together with: · wrist strap and neck cord, to attach the Personal Radio
Trigger · mains power adaptor, with a three-metre cable · user guide, which
should be kept with the unit. Note: If any of the above is missing, please
contact your supplier. The Smart Hub comes with a pre-fitted SIM card,
enabling immediate access to the Tunstall Connectivity communication service.
Optional Extras:
3G External Antenna (S2205017)
Pattress (D5702920)
Table Stand (D5702904)
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What’s in the Smart Hub box
2.1 The Smart Hub
2.1.1 Front/top view
Speaker
Home/Away button (yellow) Cancel button (green)
Cellular signal strength LED
Ethernet connectivity LED
2.1.2 Rear view
Help button (red)
Ethernet port (yellow) Micro USB port (service use only)
Status LED (red/green) Microphone Radio antenna
Tunstall TAPIT port (service use only)
DC socket for the power supply unit
2.1.3 Base view
Connection points for wired input/output
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Connector for external cellular antenna (optional extra for 2G/3G
Smart Hubs only)
Wall mounting key-slots
Ringer on/off switch Ambient temperature
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What’s in the Smart Hub box
2.2 Warning/status lights on the Smart Hub
Home/Away button (yellow) Smart Hub status
On
Away mode
Off
Home mode
Status LED (green/red) Green LED on Red LED flashing (one every four seconds)
Red LED flashing (one every second)
Red/Green LED alternate Yellow LED flashing
Smart Hub status
Normal mode
Low internal battery
No external communications (4G units may routinely indicate a slow flashing
red when operating on battery)
Reduction in radio coverage
Configuration/software update in progress
Help button(red) On Flashing (one every four seconds)
Flashing (one every second) Flashing (two every second)
Smart Hub status
Normal mode
Normal mode running on battery When operating on battery power any other
active status indication will also flash
Alarm mode or Programming mode
Registration mode
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What’s in the Smart Hub box
Cellular Network Signal Strength status
The indicated presence of a cellular signal relates to the ability to connect to a network and support a voice/tone connection. There may be situations (usually temporary) when a network connection exists but a data connection is not available.
(Dark) Green
Strong signal
Yellow/Light Green Good signal
Orange Red
Poor signal
White
No SIM or network connection
Flashing White
Incorrect SIM PIN
Ethernet status
Green
Connected to the router and has internet access
Orange Red
Connected to powered router but no internet access available
Off
Not connected to the
router or router not
powered
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2.3 Personal radio trigger
TX4 Pendant Wearing Options
Wrist Strap
What’s in the Smart Hub box
Neck Cord
When pressed, the red LED on the pendant:
· lights up to indicate activation
· flashes to indicate that its battery is low
· turns green to indicate the Smart Hub has received the signal
LED
from the pendant.
MyAmie Pendant Wearing Options
Wrist Strap
Neck Cord
When pressed, the red LED on the pendant: · lights up to indicate activation ·
flashes to indicate that its battery is low.
LED
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Installing the Smart Hub
3 Installing the Smart Hub
Before installation, the Smart Hub must be prepared for active use, including:
· Within DMP:
· moving the device from virtual district `Customer Stock’ into the
appropriate active district · defining the aspects of the unit’s
configuration, typically with the use of templates · downloading the defined
configuration attributes from DMP to the unit and then installing
them, or ensuring they are ready to download and install when the unit powers
up and connects to DMP. · At the destination monitoring centre system: ·
setting up a record for the Smart Hub, typically including property and user
details. As you go through the installation, you may hear the Smart Hub make
several announcements. For an explanation of these, please refer to Appendix
B, Smart Hub announcements. General installation advice Do: · follow the
information contained within this guide · fully test the installation before
making the Smart Hub unit operational · follow the shut-down process, if you
need to disconnect and switch off a Smart Hub. Do not: · expose the Smart Hub
to water or other liquids · connect cables other than those stated in this
guide.
3.1 Stage 1 Determine the location of the Smart Hub
Locate the unit in an area that: · provides good audio coverage for the user ·
is not close to sources of heat, noise or electrical interference, such as
televisions, radios, washing
machines, microwave ovens, personal computers etc. · is within safe cable
reach of a mains socket · is likely to provide good cellular signal
availability · if required, is within safe cable reach of the user’s internet
router. The unit should be placed in the location and position it will remain
during operation. However, it should not be permanently fixed at this point in
the installation process as it may need to be moved at a later stage, e.g., if
cellular signal is insufficient.
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3.2 Stage 2 Connect leads and power up the Smart Hub
3.2.1 Connect the optional Ethernet cable
This is required only if there is a fixed line broadband connection. To
connect the optional Ethernet cable:
1. Insert an Ethernet cable into the yellow port on the rear of the Smart Hub
labelled ETH’. Use a good quality CAT5 or better cable of a suitable length. 2\. Connect the other end of the Ethernet cable to the user’s internet router, ensuring it is safely routed so as not to present any hazards. 3.2.2 Connect the mains power adaptor Only use the power adaptor supplied with the unit and ensure all preceding steps are complete, including the Ethernet/fixed broadband service connections, as required. To connect the mains power adaptor and power up: 1\. Plug the mains adaptor into the Smart Hub socket labelledDC’.
2. Connect the adaptor to the mains power.
3. The Smart Hub starts to power up, with the status LEDs on the top and
front of the Smart Hub changing to indicate progress. See Section 2.2,
Warning/status lights on the Smart Hub, for the indications on the Smart Hub
relating to cellular and internet service. As the unit powers up, it may make
several announcements, as listed in Appendix B, Smart Hub announcements.
The Smart Hub will test each available cellular network and then select the
best service at the location. During the “scan” process the cellular status
LED may intermittently show white. 4. On completion of power up and cellular
scan/registration, the unit attempts to connect to DMP. It may take up to 6
minutes to reach this point but is often much quicker.
5. Once connected, the Smart Hub may download updated configurations or
operating firmware, as indicated by the announcements it makes. In addition,
if the operating firmware is updated, the Smart Hub may make alarm calls.
These are memorised calls which previously failed to connect and were not
removed by pressing the green Cancel button.
6. If there is no Ethernet connection and the cellular signal strength is
insufficient, connection is not possible. In this case, check the possible
communication channels:
· For the cellular service, check that the connection status that appears on
the device’s Cellular service tab within DMP is either “Activation Ready” or
“Activated”, as described in the Device Management Platform Reference Guide.
· For the broadband connection, check the cabling is correctly fitted, the
router is working, and the service is enabled.
7. Once connection has been established:
· If the Smart Hub is new and has not been previously installed, go to Stage 4
to confirm the cellular signal strength. This is because it will be configured
automatically to use its
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· If the Smart Hub has been previously installed or you are unsure whether it is configured to use the internal antenna, go on to the next stage to check use of this antenna.
3.3 Stage 3 Check use of the internal antenna
You implement the internal antenna as follows: 1. Press and hold the yellow
Home/Away button for 10 seconds. 2. If the unit announces:
· “Internal antenna selected”, the unit has switched to using the internal
antenna
· “External antenna selected”, repeat step 1 to return to using the internal
antenna · “Please wait”, the unit is unable to process the request
immediately, e.g. if an alarm call is
currently raised. Once the Smart Hub can process the request, it makes the
appropriate announcement which you action as required. 3. Once the unit is
using the internal antenna, go on to the next to stage to confirm cellular
signal strength.
3.4 Stage 4 Confirm the cellular signal strength
To confirm the cellular signal strength:
1. Ensure that the LED status indicator on the unit is normal, as described
in Section 2.2, Warning/status lights on the Smart Hub.
2. Ensure the red Help button is in normal mode, as described in Section 2.2,
Warning/status lights on the Smart Hub. If an alarm is in progress, i.e. the
unit is in alarm mode, deal with the alarm before continuing with the test.
3. Test the cellular signal strength, as follows:
i) Note the colour of the LED status indicator on the Smart Hub.
ii) Press and hold the yellow Home/Away button for 6 seconds.
The Smart Hub announces the cellular signal strength as a value from 0 (No
signal) to 31 (Strong signal) every ten seconds for a period of five minutes.
To cancel these announcements, press the green Cancel button.
4. Use the results of the tests to determine the overall cellular signal
strength from the table below.
Smart Hub Smart Hub LED Colour Announcement
Overall Signal Strength
0
White
No signal connection not made
1 to 6
Orange Red
Poor signal may not provide consistent service
7 to 9 10 to 18
Yellow Light Green Yellow Light Green
Acceptable signal Good signal
19 to 31
Dark Green
Strong signal
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Note: Tunstall strongly recommends that you only consider Acceptable’,Good’
or `Strong’ cellular signal strengths to be capable enough to provide
monitoring.
5. If using the internal antenna and the cellular signal strength is
insufficient:
a. Repeat this test in differing locations within the property. Ensure you
allow sufficient time, for the LED status indicators to show the change in
signal with each move (at least 30 seconds). Once you find a suitable
location, no further cellular strength testing is required.
Tip: You may find it more convenient to disconnect the mains power/Ethernet
cables from the unit for these tests, reconnecting them at the end of this
step. However, in this case the LED status indicators will take up to two
minutes to update.
b. If you cannot find a suitable location, for 2G/3G Smart Hubs, complete
stage 5 to set up the external antenna and repeat this test to check changes
to the cellular signal strength. For 4G Smart Hubs, go to stage 6b.
6. If using the external antenna and the cellular signal strength is
insufficient:
a. Repeat this test with the antenna in differing locations within the
property. This may require you to move both the unit and antenna. Ensure you
allow sufficient time for the LED status indicators to show the change in
signal with each move (at least 30 seconds). Once you find a suitable
location, no further cellular signal strength testing is required.
Tip: You may find more convenient to disconnect the mains power/Ethernet
cables from the unit for these tests, reconnecting them at the end of this
step. However, in this case the LED status indicators will take up to two
minutes to update.
b. If no suitable location can be found, contact your supervisor for further
instructions.
7. Once you have a location with suitable cellular strength for the unit:
· go to stage 6, if you have one or more personal triggers or telecare sensors
to register
· go to stage 7, if you have no additional triggers/sensors to register, to
test the range of the personal trigger supplied with the Smart Hub.
3.5 Stage 5 Set up the external cellular antenna
Connecting an optional external cellular antenna of the correct type to a
2G/3G Smart Hub will increase the unit’s signal announcement values by two or
three, with three representing more than double the original signal strength.
In addition, the external antenna gives greater flexibility to be located in
an area with a good signal.
Note: It is very important to use the correct external antenna. Use S2205017
for original (2G/3G) Smart Hubs.
Note: The unit’s signal level announcements do not increase proportionally to
actual signal strength a small increase in spoken signal level still
represents a significant increase. To connect the external cellular antenna:
· Connect the antenna to the antenna socket on the rear of the Smart Hub.
· Temporarily fix the body of the antenna vertically. This should be:
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· At least 0.5m from the Smart Hub · on a non-metallic surface · in an area expected to have a good signal, such as near a window · indoors as the antenna is not waterproof. Once connected, implement the external antenna as follows:
- Press and hold the yellow Home/Away button for 10 seconds. 2. If the unit
announces: · “External antenna selected”, the unit has successfully switched
to using the external antenna · “Internal antenna selected”, repeat step 1 to
return to using the external antenna · “Please wait”, the unit is unable to
process the request immediately, e.g. an alarm call is
currently raised. Once the Smart Hub can process the request, it makes the appropriate announcement which you action as required. Note: If the Smart Hub did not connect to DMP in a previous installation stage but can now make a connection, the unit may download updated configurations or operating firmware, as described in that stage. 3. Once connection has been established, return to Stage 4 to confirm cellular signal strength.
3.6 Stage 6 Prepare sensors for use as the virtual property exit sensor
Note: Omit this stage if the client does not require a virtual property exit
sensor.
To prepare the sensors required for use as the virtual property exit sensor:
1. Ensure that a Universal Sensor is installed on the required door(s) and is
set to door open/door close mode.
2. Ensure that one or more Fast PIRs (Passive Infrared sensor), are installed
to the side of each doorway to be monitored, covering the approach to the door
but not the final inch of the door closing action. (This avoids false activity
being detected after door closure, as the Universal Sensor registers closure
when the door is close to the door frame, not when it actually closes.)
3.7 Stage 7 Register personal triggers/telecare sensors
Next, you locally register any personal trigger or telecare sensor with plug and play’ functionality. The only exception is the personal trigger supplied with the Smart Hub, as this is already registered. To locally register the plug and play’ triggers/sensors:
1. Press and hold down the green Cancel button as shown below.
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2. When the Smart Hub bleeps (after approximately five seconds), release the
green Cancel button. The Smart Hub announces, Programming mode’, and the red Help button flashes slowly. 3\. Press and hold down the green Cancel button. 4\. When the Smart Hub bleeps (after approximately three seconds), release the green Cancel button. The Smart Hub announces,Registration Mode,’ and the red
Help button flashes rapidly.
5. Activate the trigger/sensor. The Smart Hub makes an announcement
confirming the registration.
6. Register any remaining triggers/sensors by repeating step 3 onwards. If
you leave more than 2 minutes between registrations, repeat the process from
step 1 as the Smart Hub will have reverted to normal operating mode.
7. Press the green Cancel button to revert to normal operating mode.
8. Press the green Cancel button to initiate a DMP connection. Typically,
within a few seconds though it can take up to a minute, the unit announces:
· “Connected to DMP” if it can connect to DMP
· “Connection attempt to DMP failed” if it cannot connect to DMP
Once connected, the Smart Hub uploads the trigger/sensor details, as indicated
by the announcements it makes. Appendix B, Smart Hub announcements, provides
details of the spoken announcements which may be heard during this this step.
Once you have registered the triggers/sensors, go on to the next stage to test
their range.
3.8 Stage 7 Test the range of personal triggers/telecare sensors
You need to test the range of the personal trigger supplied with the Smart Hub
and any trigger/sensor you registered in the previous stage.
To test the range of the triggers/sensors:
1. Press and hold down the green Cancel button.
2. When the Smart Hub bleeps (after approximately five seconds), release the
green Cancel button. The Smart Hub announces, `Programming mode’, and the red
Help button flashes slowly.
3. Activate a trigger/sensor. The Smart Hub announces the trigger/sensor type
and beeps to confirm that it is within range. The announcement is at the
highest possible volume, but you can adjust this when configuring the unit as
described in Section 4.3, Stage 3 Configure speech message settings.
4. If the trigger/sensor is portable, then to check coverage, repeat step 3
with the trigger/sensor at different locations within the property.
5. Repeat steps 3 and 4 for each trigger/sensor. If you leave more than 2
minutes between tests, repeat the process from step 1 as the Smart Hub will
have reverted to normal operating mode. As a warning, the unit emits “pip”
tones towards the end of this 2-minute interval.
Once you have tested the range of the triggers/sensors:
· if you need to connect any hardwired devices, complete stage 8.
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· if you need to fix the Smart Hub permanently in position, including its
external antenna, or are using a table stand, complete stage 9.
If neither stage is required, then installation is complete. Please proceed to
configure the Smart Hub unit, as described in Section 4, Configuring the Smart
Hub.
3.9 Stage 8 Connect hardwired devices
The steps required to connect input and output hardwired devices differ
slightly, so are described separately below. Once you have connected any
required hardwired device, then:
· If you need to fix the Smart Hub permanently in position, including its
external antenna, or are using a table stand, complete stage 9.
· If stage 9 is not required then installation is complete, and you go on to
configure the Smart Hub unit as described in Section 4, Configuring the Smart
Hub.
3.9.1 Connect a hardwired input device
To connect a hardwired input device: 1. Check the trigger/sensor provides a
voltage-free normally-open or normally-closed contact
output. 2. Locate the hardwired input connections on the underside of the unit
within a green terminal
block, that is, positions 1 and 2. 3. Connect the pair of wires to positions 1
and 2 as follows:
a. Using a narrow-bladed screwdriver, depress the orange spring-clamp contact
control lever. b. Place the wire in position 1 or 2 of the block, as required.
c. Release the lever. 4. Secure the cable appropriately to protect against
strain and accidental disconnection.
Connection cable Spring-clamp contact Adhesive strain relief tie
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3.9.2 Connect a hardwired output device
To connect a hardwired output device:
1. Check the device is suitable for control by a voltage-free relay contact
rated at 1A-30Vdc or 300mA-125Vac.
2. Locate the hardwired input connections on the underside of the unit within
the green terminal block, that is, positions 3, 4 and 5.
Output Input Normal condition
3. Connect the pair of wires to positions 3 and 4, if the contacts are
normally open, and positions 4 and 5, if normally closed, as follows: a. Using
a narrow-bladed screwdriver, depress the orange spring-clamp contact control
lever. b. Place the wire in position 3, 4 or 5 of the block, as required. c.
Release the lever.
4. Secure the cable appropriately to protect against strain and accidental
disconnection.
3.10 Stage 9 Fit the Smart Hub in the required location
This section describes how to fit the Smart Hub if it: · requires an external
antenna, or, · is to be mounted on a wall, or, · uses the table stand. If the
Smart Hub is to be wall mounted, you can either use the optional Tunstall
pattress or fit the unit directly to a wall using the key-slots moulded into
the rear of the case. If the Smart Hub is to be placed on a horizontal
surface, you can fit it with the optional Tunstall table stand which tilts the
unit at an angle and allows for tidy cabling. Note: Before fitting the Smart
Hub in the required location, ensure you take note of its product code (PRC)
as it will be inaccessible once the unit is fitted. You use the PRC to
identify the unit when configuring it within DMP. Once you have permanently
fitted the Smart Hub, you go on to configure the Smart Hub unit, as described
in Section 4, Configuring the Smart Hub.
3.10.1 External antenna
Fix the antenna permanently using its self-adhesive strip.
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3.10.2 Wall mounting with pattress
Tunstall can supply an optional pattress (part number D5702902C) which
conceals the cable connections to the unit and allows the unit to be mounted
directly to the wall, or onto a recessed electrical back-box. If a unit with
an Ethernet connection is to be wall mounted with the pattress, then, prior to
installation, ensure that the Ethernet cable and connector fit under the
cover.
Use with metal back-boxes is not recommended due to potential radio frequency
shielding effects.
To mount the Smart Hub on a wall using the pattress:
1. Disconnect the cables from the Smart Hub. Place the pattress in the
correct horizontal position on the wall. If the connecting cables are
concealed in the wall, feed them through the larger central hole (image 1).
2. Use the screw holes/slots to fix the pattress to the wall, choosing
appropriate fixings for the type of wall. The holes/slots enable fitting to
standard electrical back-boxes.
3. Remove the two rubber feet from both front/lower corners of the Smart Hub
(image 2a) and store them in the slots provided in the pattress (image 2b).
4. Re-connect the cables to the unit, as described in previous stages.
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5. Clip the Smart Hub onto the wall pattress, ensuring any cables correctly feed through the pattress back or slot, as required. Images 3a and 3b show how to locate and clip the Smart Hub to the pattress.
3.10.3 Wall mounting without pattress
To mount the Smart Hub on a wall without using a pattress:
1. Place the unit in the correct horizontal position on the wall and use the
two wall mount markers to accurately mark the wall, as shown below. The
diagram is not drawn to scale so should not be used for measuring purposes.
2. Drill 2 holes 40 mm apart, on the marks you made in the previous step.
3. Firmly attach suitable screws for the wall type, leaving the screw heads
protruding from the surface.
4. Place the wall mounting points on the back of Smart Hub over the screws.
Lower the unit to lock the screw heads into the key-hole slots.
5. Check that the unit is held securely. If necessary, remove, adjust the
screw length and repeat step 4.
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3.10.4 Fitting the table stand
Tunstall is able to provide an optional table stand (part number D5702904C)
which allows the buttons and speaker to be angled towards the user instead of
lying flat on a surface. This also covers where cables connect to the unit,
helping to prevent cables from being unplugged.
The stand is formed from two parts, a wall pattress (2) and an additional
clip-on foot (3).
To fit the table stand: 1. Remove the two rubber feet from both front/lower
corners of the Smart Hub (image 1a). These
can be stored in the slots provided in the pattress (image 1b).
2. Clip the foot to the wall pattress, ensuring the foot is angled down
(image 2). 2
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3. Feed the cables through the base of the foot and the large hole in the pattress (image 3). Connect the cables to the Smart Hub’s sockets.
3
4. Fit the table stand assembly to the Smart Hub whilst adjusting cables and
feeding them back/down as necessary. Image 4 shows how to locate and clip the
assembly to the Smart Hub but for clarity shows it without the cabling/foot. 4
5. Ensure that the completed assembly sits with the foot flat on a surface as
shown in image 5, with all the cables passing out of the foot indicated by the
red arrow.
5
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4 Configuring the Smart Hub
This chapter describes how to configure the Smart Hub unit using DMP.
To configure the Smart Hub unit installed in the previous chapter, you
require:
· DMP username and password, with “Customer Advanced” permission level access
to the appropriate DMP district
· The device to be located in the required DMP district
· The list of configuration attributes to be amended, together with their
required values, typically provided by your supervisor. These values should be
in line with your organisation’s policies, and, if relevant, their customer’s
policies. The only attributes that you should change without such values are
those relating to the user’s personal requirements.
· If your organisation enforces two-factor verification, you also require the
tokens from Google Authenticator and need to apply them at appropriate points
in the configuration process. For clarity, the procedure described in this
chapter does not include any references to two-factor verification. For
details of this feature, refer to the Device Management Platform Reference
Guide.
Tunstall strongly recommends that as much of the configuration as possible is
carried out prior to installation, however it is not possible to finalise it.
As a minimum you need to change those settings that relate to the user’s
personal requirements e.g., the ringing volume of the unit.
This chapter covers each setting that might require configuration in a typical
installation. Please go through all the stages of this chapter in the order
they are presented, omitting those relating to the settings that are pre-
configured for the Smart Hub you are currently installing. The configuration
process is split as follows:
· Stages 1-5 relate to configuring the Smart Hub so that it can work in the
appropriate time zone, connect to communication channels, work with DMP, and
make announcements in the appropriate language.
· Stages 6-17 relate to the telecare and alarm operational features necessary
for the Smart Hub to operate in accordance with the service provider’s
policies and the user’s requirements.
Note: For detailed descriptions of the DMP screens, the significance of the
fields within them and how their settings impact the Smart Hub, refer to the
Device Management Platform Reference Guide.
As you make changes to the unit’s configuration, DMP outlines each updated
field in red.
These changes transfer from DMP to the Smart Hub whenever the Smart Hub next
connects to DMP, either at the regular interval (“heartbeat”) or when prompted
by pressing the green Cancel button.
As an alternative to manually specifying all the settings, you may configure
some of them by applying a template, if this has not been done prior to
installation. For details on how to do this, refer to Appendix D, Applying a
template to a device.
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4.1 Stage 1 Log on to DMP and access the configuration settings
To log on to DMP and access the configuration settings:
1. Use a recent version of any internet browser, but preferably Chrome, to access DMP’s web address. DMP is located at:
· Australia:
· China:
· Europe:
2. Enter your username and password to display your Start page, which is similar to the following:
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3. Select the Devices menu option, to display the View Devices List page.
4. If you have access to multiple customers and/or districts, select the
customer and district containing the device to be configured using the
Customer and/or District drop-down lists.
5. Use any of the standard list options to display the Smart Hub’s details.
Alternatively, click Show advanced filter and then enter all or part of the
27-digit product code (PRC). Ensure that there is a complete match between the
product code listed on the Smart Hub’s label and the contents of DMP’s SERIAL
NUMBER field.
6. Select the Smart Hub by clicking on any of its details. DMP displays the
Device Information window, as shown below:
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7. Click the SETTINGS button to open the Device Settings page. This selects the Ringing menu option by default.
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4.2 Stage 2 Configure the time zone
To configure the time zone: 1. Within the Device Settings menu, select the
Smart Hub Settings menu option to display:
2. If required, select the correct zone from the Time Zone drop-down list. If
a change is made, the field is outlined in red and DMP changes the SAVE button
from grey to blue to indicate the pending unsaved changes.
3. Leave the other settings in this group at their default values at this
stage.
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4.3 Stage 3 Configure speech message settings
To configure the speech message settings: 1. Within the Device Settings menu,
select the Speech menu option to display:
2. Select the appropriate language from the Language drop-down list.
3. If necessary, after a discussion with the user, change the value of the
Default Speaker Volume field which defines the volume of the unit’s
announcements but not the volume of the monitoring centre operator’s voice.
The user should have heard some announcements during the previous stages of
installation.
4. If announcements other than alarms are to be suppressed for part of each
day e.g., the user’s sleeping hours:
a) Specify the start and end of this time period in the No Fault Monitoring
Start Time and End Time fields.
b) Ensure Disable Fault Monitoring Speech Within Time Window is ticked.
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4.4 Stage 4 Configure pendant signalling during an alarm call
This section describes how to indicate whether a client’s pendant can be used
to communicate with the responding operator after they have raised an alarm
with that pendant. This communication takes the form of audio beeps generated
by pressing the pendant.
To configure use of the pendant trigger’s audio beeps in this way: 1. Within
the Device Settings menu, select the Calls menu option to display:
2. Ensure Personal Trigger Signal Beep in Active Call is ticked if the pendant may be used to communicate with the responding operator whenever that pendant triggers an alarm; otherwise ensure the field is clear.
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4.5 Stage 5 Configure IP data communications settings
This section describes how to configure the settings that define IP data
communications between the Smart Hub and DMP. Communication may take place
using either a fixed-line broadband (Ethernet Interface) or cellular/mobile
networks (Cellular IP Interface); the former via a connection to the user’s
home broadband and the latter using the device’s cellular connection. To
configure the IP data communications:
1. Within the Device Settings menu, select the IP Interface menu option to
display:
2. If both IP data communication methods are to be used, select the preferred
method when both available, from the Primary Communication Interface drop-down
list. Typically, this is “Ethernet”.
It is strongly advised that the Smart Hub is not installed to use only an
Ethernet connection as this is usually unavailable during power failures to
the user’s internet router.
3. Use the two checkboxes to indicate whether the unit is to make an
announcement when the Ethernet or cellular data connection fails or is
restored.
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4.6 Stage 6 Configure monitoring centre settings
This section describes how to configure the settings related to calls made to
the monitoring centre.
Typically, the configuration of settings relating to monitoring centre call
sequences and destinations will have already been applied, so it is unlikely
that you need to go through this stage. However, if you do have to enter or
make changes to these settings, please ensure you:
· Have a list of call sequences and associated information. This must be in
accordance with your operating procedures and typically provided by your
supervisor.
· Know which attributes require specifying/updating, the sequences or
destinations to which they relate and the values to which they will be set.
If you require an explanation of how sequences and destinations operate to
enable calls to be made correctly to the monitoring centre, refer to the
Device Management Platform Reference Guide.
1. Within the Device Settings menu, select the Calls menu option to display:
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2. For each destination you need to specify or update:
a) Select the relevant destination, by clicking the appropriate bar containing
Destination. DMP displays the related settings.
b) If not already specified, enter the Unit ID by which the Smart Hub being
installed is known at the monitoring centre destination being configured.
c) Ensure the Telephone Or IP Call drop-down list is set to:
· “IP Call”, if the destination being configured uses an IP protocol ·
“Telephone Call”, if the destination uses a tone-based signalling protocol ·
“SMS” if the destination uses Tunstall SMS protocol. d) In the case of an IP
destination, update the required attributes as follows:
i. Enter the destination monitoring centre’s address either as a numeric IP or
a URL, for example, “123.456.789.012” or “example.domain.com”.
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ii. Select the IP alarm protocol used by the destination monitoring centre,
either IPACS or SCAIP.
iii. If required, make changes to the ARC Port, SIP Connection Method, SIP
Username, SIP Password, SIP Realm and Enable SIP Authentication fields. This
should have been advised by Tunstall after discussion with related parties.
iv. Select the IP connection path to be used for the alarm call, from the
Connection Type dropdown field, that is either “Ethernet” or “Cellular IP”.
v. Select “VoIP Call” or “GSM Call” from the Call Method drop-down list,
depending on the monitoring centre and chosen IP protocol. This defines how
voice is to be transmitted during the alarm call.
Note: If the chosen IP connection path is “Cellular IP”, the voice connection
should be a GSM call, as cellular data services may not support stable and
reliable VoIP connections. Only use VoIP if advised by Tunstall.
vi. For GSM calls using the IPACS protocol only, select either “Call-back” or
“Dial out” from the IPACS GSM Call Back Method drop-down list. These options
define whether the voice call is to originate from the monitoring centre or
Smart Hub respectively.
e) In the case of a telephone or SMS destination, update the required
attributes as follows:
i) Enter the destination monitoring centre’s call or SMS receiving telephone
number in the Telephone Number field using `international’ format, for
example, “+44…” or “0044…”.
Note: Do not use any number which has a non-geographical code, such as “0800”.
3. If one of the destinations has its Telephone OR IP Call drop-down list set
to “Telephone Call”, set Signalling Mode to:
· “STMF Only” if the monitoring centre supports STMF signalling, as this mode
is more resilient over cellular voice band connections
· “DTMF”, if the monitoring centre uses BS8521 only
· “Last Successful”, if some monitoring centre equipment supports STMF and
some does not. This allows the Smart Hub to switch signalling modes when
necessary. However, exhausting initial attempts and switching modes may cause
noticeable connection delays. You should only use this option when the
destination is the last resort, should all other communication attempts fail.
4. For each call sequence you need to specify or update:
a. Select the call sequence to be specified or updated, by clicking the
appropriate bar within the Call Sequence area. DMP displays the related
settings.
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b. If the call sequence is to repeat from the beginning whenever it fails to
connect to its destination monitoring centre, ensure the Repeat Call Sequence
On Completion checkbox is ticked. Ensure it is clear if the sequence is not to
repeat. For 4G units making calls to IP destination(s) this must be enabled.
Note: 4G units configured with an IP destination MUST be set to repeat the
call sequence to ensure reliable operation during mains power outages.
Tunstall recommends that this option is enabled for all units.
c. For each call sequence record:
i. Specify the number of attempts to be made to connect to the record’s
destination, before moving to the next call sequence record. For 4G units
making calls to IP destination(s) this must be a minimum of 4 attempts.
ii. Select the destination to be used at this point in the sequence from the
Destination Index drop-down list.
Note: The call sequence must include a telephone/tone protocol destination as
a final step to protect against an IP data service not being available for an
extended period.
4.7 Stage 7 Register and configure personal triggers and telecare sensors
This section describes how to register and configure triggers/sensors, so they
prompt the Smart Hub to take appropriate action, including raising alarms to a
monitoring centre.
The pendant radio trigger provided with the Smart Hub comes pre-registered, so
this stage is not required if this is the only trigger/sensor.
1. Within the Device Settings menu, select the Sensor menu option. This
displays the triggers/sensors currently registered to the unit, either before
installation or as part of the
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installation process described in Section 3.6, Stage 6 Prepare sensors for use as the virtual property exit sensor.
2. For each trigger/sensor listed:
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a. Click within the grey bar of the sensor line. DMP displays the selected trigger/sensor’s details. This may include additional fields to the ones shown below.
b. Check that the details are correct.
c. If required, use the Sensor Location drop-down list to distinguish the
trigger/sensor from others of the same type. This can be by location, owner,
or appliance/door type. This helps operators to provide the best response to
an alarm.
d. If the Sensor Type is “Door Contact” or “Passive Infrared (PIR)” and the
sensor is to be used as part of the virtual property exit sensor, ensure
Enable Virtual Sensor is ticked. At least one “Door Contact” and at least one
“Passive Infrared (PIR)” must be defined as part of the virtual property exit
sensor.
e. If a trigger/sensor was added in error during the pre-installation
preparation:
i) Click the button at the end of the trigger/sensor’s entry. DMP displays a
confirmation message:
ii) Click DELETE SENSOR to delete the trigger/sensor details from the list.
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Only delete a trigger/sensor after confirming that the identifier on the DMP
record matches that on the trigger/sensor’s label. Always check afterwards
that the correct trigger/sensor has been deleted.
3. If you have any additional triggers/sensors to be registered, then for
each trigger/sensor: a) Press the ADD SENSOR button. b) Enter the six-digit
identification number of the new sensor/trigger in the Sensor ID. c) Select
its type from the Sensor Type drop-down list. d) If required, uniquely
identify the trigger/sensor by selecting a value from the Sensor Location
drop-down list. e) If required, select its Enable Virtual Sensor checkbox.
4.8 Stage 8 Configure the virtual property exit sensor
This section describes how to configure the virtual property exit sensor so
that it correctly triggers the Smart Hub to take appropriate action, including
raising an alarm to the monitoring centre. This feature requires appropriate
door and PIR sensors to be correctly configured. To configure the settings
that relate to the virtual property exit sensor:
-
Within the Device Settings menu, select the Virtual Property Exit Sensor menu option.
-
Use the Enable Virtual Property Exit Sensor checkbox to enable/disable this feature as required.
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- Enter the time period in minutes for which a unit will monitor for a return to the property after detecting an exit, in Absence Period. If the unit has not detected any return by the end of this time period, it raises a `PES Client Wandered’ event.
- For each day of the week, specify when the virtual property exit sensor is
to be active by either:
· ensuring Enable 24 Hour Monitoring is ticked, or,
· specifying the Start Time and End Time of the monitoring period
If Enable 24 Hour Monitoring is ticked, the unit ignores the values of the Start Time and End Time fields. If you specify a monitoring period where the End Time is less than the Start Time, then the end time occurs during the following day, for example from 11:00pm to 7:00am. - Take note of whether the virtual sensor is currently active and, if not, tick the appropriate Enable 24 Hour Monitoring checkbox so that the virtual sensor can be tested.
4.9 Stage 9 Configure ambient temperature monitoring
Note: After first power-up, there is a stabilisation period where the Smart
Hub does not monitor the ambient temperature. This normally lasts for 90
minutes. This is to prevent the unit from generating an alarm if the Smart Hub
has been stored in a hot or cold environment prior to installation and has not
yet stabilised.
To configure the settings that relate to the ambient temperature monitoring:
- Within the Device Settings menu, select the Integral Ambient Temperature Monitoring menu option to display:
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- Use the Enable Temperature Monitoring checkbox to enable/disable this feature, as required.
- If monitoring is to be restricted to daytime only, ensure the Suppress Temperature Monitoring At Night checkbox is ticked; otherwise ensure it is clear.
- Set the low and high temperature thresholds appropriate for the user and local policies.
4.10 Stage 10 Configure inactivity monitoring
To configure the settings that relate to inactivity monitoring: 1. Within the
Device Settings menu, select the Inactivity Monitoring menu option to display:
2. To enable inactivity monitoring, ensure that the Inactivity Type drop-down
list is set to “Inactivity Simple” and that the Enable Basic Inactivity
Monitoring checkbox is ticked. To disable it, set up these attributes with any
other values.
3. If inactivity monitoring is enabled, select the length of inactivity that
causes an inactivity warning period to start, that is, either 12 or 24 hours,
from the Inactivity Period drop-down list.
4. If inactivity monitoring is enabled, select the length of the inactivity
warning period, in minutes, from the Inactivity Warning Period drop-down list.
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4.11 Stage 11 Configure hardwired input
To configure any hardwired input: 1. Within the Device Settings menu, select
the Hardwired Input menu option to display:
2. Select the normal state of the input, either, “Normally Open” or “Normally
Closed”, from the Hardwired Input Mode drop-down list.
3. Use Connected Device to specify the type of the hardwired trigger/sensor.
4. If required, use the Location drop-down list to distinguish the
trigger/sensor from others of the same type. This could be by location, owner,
or appliance/door type.
4.12 Stage 12 Configure Cancel At Source feature
Cancel At Source is a feature which allows an alarm to be repeated at a set
interval until a full cancellation action is taken physically at the Smart Hub
unit. This can be used to ensure high dependency clients are visited by a
carer prior to an alarm being fully closed.
Alarms are raised to the monitoring centre and the calls cleared by the
operator in the usual manner. If the configured alarm is not cancelled locally
at the Smart Hub, then repeat calls to the monitoring centre will
automatically be made.
Whilst an alarm is pending local cancellation, the yellow Home/Away button
surround will flash slowly. Upon arrival, a carer then presses the green
Cancel button to fully cancel the alarm, thus preventing repeat calls.
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To use the Cancel At Source feature: 1) Within the Device Settings menu, select the Cancel At Source menu option to display:
- Set the interval between alarm repeats to the desired number of minutes. This would normally be set in accordance with local policy, considering the dependency level of the client and the likely time it will take for a carer to attend.
- Select the Raise Carer Arrived On Cancel checkbox if a
Carer Arrived’ event is to be generated upon the alarm being cancelled at the Smart Hub unit. This feature can be used to confirm the cancellation by raising aCarer Arrived’ notification to the monitoring centre. - If required, select the maximum number of repeat calls which can be made for each alarm. Value 0 indicates that there is no limit and repeat calls will be made until manual cancellation occurs.
- Select from the CAS Mode drop-down, the default selection is `Event’, to enable the cancel at source feature for alarm events.
- Within the Device Settings menu select the Event menu, now select the events that required the cancel at source alarm mode.
- In the example below, the
Help Button’ is configured to require a Cancel At Source. This can be repeated for other events by selecting from the Alarm Mode drop-down:Cancel At Source’.
Note: If the “RAISE CARER ARRIVED ON CANCEL” checkbox is selected, bothCarer Arrived’ andCarer Non-Arrival’ will need to be configured from the EVENT Device Settings menu, to fully set up the Cancel At Source feature.
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Note: In the event of multiple alarms being raised concurrently, only the
original will generate Cancel At Source repeats until it is manually
cancelled. The concurrent alarms will still be raised and need to be closed by
the monitoring centre.
As detailed in section 4.14, it is possible to configure time windows during
which specified events will not be raised as alarms by the Smart Hub unit.
Where a sensor that has been configured for a Cancel At Source response is
triggered, and repeat alarms fall during the blocking period, the time window
settings will take precedence over the Cancel At Source settings and alarm
repeats will be paused until the blocking period has elapsed.
Note: To avoid undesirable results, it is recommended that Cancel At Source
mode is only used with radio trigger, red Help button, inactivity, virtual
property exit sensor and hardwired input events. It should not be used for
`technical’ alarms, such as those reporting sensor low batteries, auto
presence or mains power failures, for example.
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4.13 Stage 13 Configure events
For a list of the events and the typical default settings of their attributes,
refer to Appendix G, List of typical default Smart Hub event settings.
However, Tunstall may deliver Smart Hubs with different defaults according to
local requirements, or your organisation may automatically apply a template on
receipt of each device which updates this configuration.
To configure events:
1. Within the Device Settings menu, select the Event menu option to display:
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2. Select the event to be updated to display its configuration settings. Each event has the same set of attributes, as shown below:
3. Update the drop-down lists and checkboxes, as required. The most common
changes you may need to make are:
· Setting Relay Behaviour of the hardwired output event to suit installation
specific circumstances
· Setting Audible Reassurance to either enabled or disabled to suit the
installation and user’s circumstances
· Changing the Call Sequence Index where there are multiple call sequences
used by your organisation
· Changing Alarm Mode to `Cancel At Source’ if this type of response is
appropriate (see section 4.12).
4. Repeat steps 2 and 3 for each event that requires amendment.
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4.14 Stage 14 Configure event suppression
You can configure the Smart Hub to block a type of event that occurs within a
specific time window so that alarms relating to the event are not raised
during that period. The types of event that can be blocked are: · TES – Low
Temp · Door Usage Opening · Door Usage Closing · Pressure Mat Activation ·
Enuresis Activation. To define the alarms and time periods during which
blocking occurs:
1. Within the Device Settings menu, select the Time Window menu option to
display:
2. For each combination of event and time period during which the event is to
be blocked:
a. Specify the Event Suppression Start Time and Event Suppression End Time of
the blocked period. If you enter an Event Suppression End Time that is less
than the Event Suppression Start Time, then the end time occurs during the
following day, for example from 11:00pm to 7:00am.
b. Select the type of event that is to be blocked from the Event Type drop-
down list.
c. Select Enabled to implement the blocking.
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4.15 Stage 15 Configure the Home or Away feature
To configure the settings that relate to the Home or Away feature: 1. Within
the Device Settings menu, select the Home Or Away Button menu option to
display:
2. Update the Button Function checkbox to indicate whether the Home and Away
feature is implemented.
3. If required:
a. Specify the time delay in seconds between switching between Home and Away
modes after the yellow Home/Away button has been pressed.
b. Specify whether reminders to return to Home mode are to be played whenever
the unit is in Away mode and detects activity in the property.
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4.16 Stage 16 Configure periodic calls
Note: Fields relating to periodic calls should not be changed without
discussion with your supplier. To configure the settings that relate to
periodic calls:
1. If periodic calls are to be made using IP protocols: a. Within the Device
Settings menu, select the Periodic Monitoring Profile On Mains menu option to
display:
b. If required, set the interval in minutes for IP periodic calls whilst the unit is on mains power. This should only be done after discussion with your supplier.
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c. Select the Periodic Monitoring Profile On Battery menu option to display:
d. If required, set the interval in minutes for IP periodic calls whilst the unit is on battery. This should only be done after discussion with your supplier.
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2. If the periodic calls are to be made using GSM telephony (tone protocols): a. Within the Device Settings menu, select the Smart Hub Settings menu option to display:
b. Set Periodic Calls GSM to the number of days’ interval between the test
calls. If no calls are required, set Periodic Calls GSM to zero.
3. Within the Device Settings menu, select the Calls menu option.
4. Either check that the required call sequence(s) are available or create
new call sequence(s) to be used for periodic calls, as described in Section
4.6, Stage 6 Configure monitoring centre setting. By convention, call
sequence indexes 9 and 10 are used for periodic calls.
`Telephone’ destinations (GSM/tone protocol destinations) should not appear in
the call sequence used by IP protocol periodic calls. Similarly, IP call
destinations should not appear in the call sequence used by telephone periodic
calls.
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5. Within the Device Settings menu, select the Event menu option and open the Periodic Call (IP) Event or the Periodic Call (GSM) Event, as appropriate. DMP displays the same fields for each event. The Periodic Call (IP) Event is shown below to illustrate the fields.
6. Select the required Call Sequence Index. By convention, organisations use
call sequence indexes 9 and 10 for periodic calls.
7. Ensure Raise Alarm in Away Mode and Raise Alarm in Home Mode are ticked.
8. If the unit is to make periodic calls for both IP and GSM protocols,
repeat steps 5 to 7 for the other periodic call event.
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4.17 Stage 17 Configure power fault monitoring settings
To configure the power fault monitoring settings: 1. Within the Device
Settings menu, select the Mains Monitoring menu option to display:
2. Ensure the Allow Immediate Mains Fail Alarm checkbox is clear, unless the
monitoring centre is to be immediately advised of mains power failure.
Note: Tunstall recommend you enable this option only for selected, high-risk
clients; otherwise, an area outage may result in the monitoring centre
`flooding’ with simultaneous calls from devices in the area.
3. If required by the user and if under your organisational policies, select
the Enable Mains Failure And Restoration Audible Warning checkbox so that the
unit announces any mains failure and subsequent restoration.
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4.18 Stage 18 Configure line ringing settings
To configure the line ringing settings that relate to the calls made to the
unit by the monitoring centre or other telecare-related source: 1. Within the
Device Settings menu, select the Ringing menu option to display:
2. Ensure Enable Audible Ringing is ticked. 3. Select appropriate values for
the remaining fields after discussion with the user of the unit.
4.19 Stage 19 Configure DMP update announcements
To suppress announcements during update of the unit’s firmware or
configuration settings: 1. Within the Device Settings menu, select the DMP
menu option to display:
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2. Ensure the Enable Audible Announcement For Software Download and
Installation checkbox is clear.
4.20 Stage 20 Save changes to DMP
Once you have completed defining the Smart Hub’s configuration, you then go on
to save these changes in the Smart Hub’s DMP record and communicate them to
the unit. To do this: 1. Within the Device Settings window, click the SAVE
button.
DMP presents a summary of the accumulated changes. This may extend over
multiple pages.
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2. Check that the changes are correct and complete.
3. If they are not, click CANCEL, make the required changes as described in
the previous sections and then repeat this procedure.
4. If the changes are correct and complete, click the SAVE button. DMP
displays a verification popup:
5. Authorise the changes by clicking the VERIFY button. Once the changes have been saved, you see the following confirmation pop-up:
6. Click Close.
The device is now `locked’ against further configuration changes until the
current set is downloaded and installed on the Smart Hub, as indicated by the
following message displayed on the Device Settings window:
7. Click X to close the Device Settings window and return to the Device
Information window.
8. Press the green Cancel button on the Smart Hub to prompt a DMP connection.
DMP downloads the amended settings for the Smart Hub to install. Whilst the
download and update are taking place, the device has a technical’ status, indicated by the blue traffic light icon in DMP. On successful completion of the settings update, the status changes toOK’, indicated by a green traffic
light icon. The Smart Hub announces, “New device settings applied” to confirm
the application of the new settings soon after they have been applied.
9. Click X to close the Device Information window, and then log out of DMP.
This completes the configuration of the Smart Hub and you should now go on to
test the unit as described in the following chapter.
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Testing the installation
5 Testing the installation
5.1 Stage 1 Test the range of personal triggers/telecare sensors registered
using DMP
Following the steps described in Section 3.8, Stage 7 Test the range of
personal triggers/telecare sensors, test the range of any trigger/sensor you
registered using DMP.
5.2 Stage 2 Test alarm calls
Note: This stage assumes that the preferred IP destinations of the unit’s call
sequences use an Ethernet communication channel. If the Smart Hub is not
configured in this way, adapt this test procedure by following the
instructions purely though the cellular channel.
To test that the appropriate alarm calls are raised:
1. Press the red Help button on the Smart Hub. 2. Verify that your action
raises the correct alarm call and that you receive confirmation from the
operator at the monitoring centre. 3. Liaise with the monitoring centre
operator to adjust the volume of the operator’s voice over the
unit’s speaker for appropriate audio level and clarity. The operator controls
this volume. 4. Ensure the monitoring centre has the relevant client details,
such as the name of the unit user
and the address where the unit is installed. 5. Clear the alarm call raised in
step 1 and then press the red button of the supplied pendant.
6. Confirm that your action raises the appropriate alarm call and that the
call goes through to the monitoring centre.
7. Test any other telecare sensors/personal triggers monitored by the Smart
Hub, including hardwired input devices. Ensure that the appropriate alarm call
goes through to the monitoring centre with the correct sensor/trigger details.
8. Disconnect the Ethernet cable, forcing the unit to use a cellular channel.
9. Press the red Help button on the Smart Hub. 10. Confirm that your action
raises the appropriate alarm call and that you receive confirmation that
the call reached the monitoring centre by the operator answering the call.
11. Reconnect the Ethernet cable. Testing is now complete.
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Testing the installation
5.3 Stage 3 Test virtual property exit sensor
If the installation includes the virtual property exit sensor, you complete a
function test it as follows:
1. Simulate a person leaving the property by each of the doors covered by the
virtual sensor and check that the correct alarm is raised in each instance.
Ensure there is no movement within the vicinity of the virtual property
sensor’s PIR(s) during the absence period.
2. It may be necessary to turn on the monitoring for test purposes, to do
this:
a. Log in and go to the Device Settings screen as described in Section 4.1,
Stage 1 Log on to DMP and access the configuration settings.
b. Clear today’s Enable 24 Hour Monitoring checkbox as described in Section
4.8, Stage 8 Configure the virtual property exit sensor.
c. Save the amended setting, download it and install it on the Smart Hub as
described in Section 4.20, Stage 20 Save changes to DMP.
5.4 Stage 4 Test hardwired output
If there is a hardwired output device, you must test that it is activated by
the Smart Hub upon the required event. The steps required to perform this test
are dependent on how the trigger device and its associated event are
configured within DMP.
5.5 Stage 5 Ready to use
Once you have successfully tested the Smart Hub installation, you should
record the unit as tested and operational. The Smart Hub is now ready for you
to instruct the user on operating the unit. This instruction should also
include a warning that the unit must not be moved from its current position
without informing the service provider.
Moving the unit without informing the service provider can put the user at
risk, as the service provider may not able to assist in an emergency.
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Powering down the Smart Hub
A Powering down the Smart Hub
The Smart Hub unit must be fully powered down when being uninstalled and
transported, to avoid possible safety and security issues. The unit has an
internal battery, which may inadvertently trigger warnings and announcements
through its mobile phone technology after it has been installed.
To power down a unit:
1. Ensure the unit is operating on mains power.
2. Press and hold down the green Cancel button.
After 5 seconds, the unit beeps to indicate it has entered `Programming Mode’.
Continue to hold down the green Cancel button.
3. When the Smart Hub announces, “Remove the Power Cable” and the LEDs flash,
release the green Cancel button. This happens after approximately 13 seconds.
4. Remove the power connector from the rear of the Smart Hub, or disconnect
it from the mains power supply, within 5 seconds of the message starting.
Note: If you do not perform this step within the 5 second timeframe, the Smart
Hub restarts on battery power. In this case, re-connect the mains power and
repeat the process from step 1.
5. Check that all the buttons, illuminations and other indicators remain off
and the red Help button does not begin to flash every 4 seconds, indicating
continued operation on battery power.
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Smart Hub announcements
B Smart Hub announcements
This appendix lists the announcements that may occur during installation, together with their probable cause and suggested actions.
Note: The unit repeats some critical warning messages until acknowledged. This ensures that the situation is not missed. To acknowledge and stop the repeating of the announcement, press the green Cancel button. If the warning announcement persists, please contact your supplier.
Announcement
Probable cause and suggested actions
Alarm call completed Normal operational message. Heard when the alarm has been cleared by the monitoring centre operator.
Applying new device settings
Changed settings have been prepared for the Smart Hub through the Device Management Platform (DMP). These have been downloaded and are being updated. No action required.
Away
Normal operational message. Yellow Home/Away button has been pressed and unit is now in Away mode.
Battery low
Heard when a Smart Hub is first powered up, if it has been in storage for an extended period, or after a long mains power failure. Check the Smart Hub is plugged into a working electrical socket and allow time for the battery to charge.
Cellular data connection failure
The unit is unable to connect to a cellular data service. If the cellular network is known to be operational or the situation persists, contact your supplier.
Cellular data connection restored
Cellular coverage has reconnected. No action required.
Connected to DMP
The Smart Hub has been able to connect to DMP. This should be heard if the green Cancel button is pressed whilst no alarm is pending. No action required.
Connected to monitoring centre
Normal operational message. Heard when the protocol and monitoring centre use a call back method for speech operation. Expect an operator to speak shortly afterwards.
Connection attempt to DMP failed
The Smart Hub is unable to connect to DMP. This indicates that no IP communication method is available, and/or the unit cannot reach DMP. Check that internet communications are available through the router/cellular service and that the DMP service is active.
Do not worry, contacting assistance
Normal operational message. Indicates that an alarm call connection to the monitoring centre has been initiated. At this point, the alarm can no longer be cancelled.
Ethernet connection failure
The unit is no longer connected to the router. Check the Ethernet cable and router.
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Smart Hub announcements
Announcement
Probable cause and suggested actions
Ethernet connection restored
The Ethernet connection is restored, and the unit can now communicate with the router. No action required.
External antenna selected
Heard after yellow Home/Away button has been held depressed for 10 seconds. The Smart Hub has switched antenna connection from internal to external. This mode should only be used when an external antenna is fitted.
Home
Normal operational message. Yellow Home/Away button has been pressed and unit is now in `Home mode’.
Incoming call. Press pendant or Cancel button to accept the call
Normal operational message. This is heard when the alarm unit is receiving a call (ringing).
Internal antenna selected
Heard after yellow Home/Away button has been held depressed for 10 seconds. The Smart Hub has switched antenna connection from external to internal.
New device settings applied
Updated settings have been applied and are in use. No action required.
No mobile network coverage
The Smart Hub is not able to connect to a cellular network. Check the
internal/external antenna selection is correct. For 2G/3G Smart Hubs, try
using or re-positioning an external antenna. Check if a suitable network
signal should be available using another device or information provided by the
network/your supplier.
The Smart Hub should not be relied upon in this condition.
Pendant activation
An alarm has been initiated using a radio pendant.
Please wait while we connect you to an operator
Normal operational message. Provides continued reassurance that an alarm is being progressed. This will be repeated until a connection with the monitoring centre is achieved.
Please wait, measuring signal strength
May be heard after yellow Home/Away button has been held depressed for six seconds. The Smart Hub is measuring strength of cellular signal prior to announcing the signal strength.
Please wait…
Normal operational message. The call is being presented to operators and awaiting selection. Expect an operator to speak shortly afterwards.
Press Cancel button to Normal operational message. Heard during an alarm, if the green Cancel
cancel the alarm
button is pressed, the alarm in progress is cancelled.
Programming mode
Green Cancel button has been used to enter programming mode. This mode allows the range of radio devices to be tested without raising alarms.
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Smart Hub announcements
Announcement
Probable cause and suggested actions
Red button
An alarm has been initiated using the red Help button.
Reduction in radio range detected
This may happen in the presence of strong radio interference impeding the ability to receive signals from radio peripheral devices. Check that the Smart Hub is not close to any other electrical devices such as a computer, television, fan or mobile phone. If so, turn off or move the equipment away from the Smart Hub and check if this stops the warning. Contact the supplier if this does not resolve the issue.
Registration mode
Green Home/Away button has been used to enter registration mode. This mode allows new radio devices to be registered.
Remove the power cable
Heard after the green Cancel button has been held depressed for ten seconds, signifying opportunity to shut-down the unit (if power cable is removed promptly) ready for transportation.
Signal strength is… <1 to 31>
Heard after yellow Home/Away button has been held depressed for six seconds. The Smart Hub is indicating strength of cellular network signal.
SIM card locked
The SIM card is locked, preventing use, after too many attempts to use with an incorrect security PIN. Contact the Smart Hub and SIM card supplier.
SIM card PIN error
The SIM card has a security protection for which the Smart Hub has not been configured. Contact the Smart Hub and SIM card supplier.
SIM card removed
The SIM card has been removed from the Smart Hub. Re-insert SIM card. After SIM card insertion, it may take a few minutes to reconnect to a mobile network (allow five minutes if operating on battery power).
Software download started/paused/ resumed/completed/ failed
The Smart Hub is in the process of obtaining updated firmware. No action required. If the download fails, the unit continues to operate with the original firmware. In this case, a further attempt to update the unit should be scheduled. The status is known to the service provider through DMP.
Software installation started/completed/ failed
The Smart Hub is in the process of installing new software it has already downloaded. No action required. If the installation fails, the unit continues to operate with the original firmware. In this case, a further attempt to update the unit should be scheduled. The status is known to the service provider through DMP.
The alarm call has been cancelled
Normal operational message. Heard after using the green Cancel button to cancel an alarm before connection to a monitoring centre is attempted.
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Smart Hub announcements
Announcement The alarm call sequence has ended
The mains power is restored There is no mains power
Probable cause and suggested actions
An alarm has occurred, and the Smart Hub has tried to contact a monitoring
centre but not been successful. Press the green Cancel button to acknowledge
and stop the message repeating. Contact the Service Provider and check that
the Smart Hub’s call sequences and destinations are correctly programmed.
Occurs after power has been reconnected to the Smart Hub. No action required.
Occurs after power is disconnected. Check the Smart Hub is plugged into a
working electrical socket.
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Status of the Smart Hub
C Status of the Smart Hub
The main function of DMP is to monitor that devices are functioning correctly. This is done automatically by constantly observing for heartbeats from each device. The health of a unit is represented by traffic light icons. For details on the properties that control change of status, refer to the Device Management Platform Reference Guide.
Heartbeat
Meaning
The device is functioning correctly and is sending heartbeats at the interval
expected by the device’s district. The district property that defines the
expected heartbeat interval is:
· Heartbeat interval (minutes)
The device sends heartbeats but has a technical status, for example:
· there is a mains power failure, the battery charge is low or there is a
battery error
· the device is in the process of updating its firmware or settings.
You can get information about the cause of the technical status by hovering
the cursor above the icon.
The status of the device is unclear. Circumstances that set the heartbeat icon
to this status include:
· a temporary communication problem
· low cellular signal level
· SIM Card removed Ethernet still connected · a registered device that is
not turned on, that is, before the device
sends its first heartbeat
· the device is connected incorrectly.
DMP displays a yellow icon when no heartbeat is received for a time period
defined by the device’s district. The properties that control this change of
status are:
· Warning interval (minutes), if the device is using mains power
· Warning (on power failure) interval (minutes), if the device is using
batteries.
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Status of the Smart Hub
Heartbeat
Meaning
This indicates there is an error requiring action e.g., the device is switched
off or is out of touch with the outside world.
DMP displays a red icon when no heartbeat is received for a time period
defined by the device’s district. The properties that control this change of
status are:
· Error interval (minutes), if the device is using mains power · Error (on
power failure) interval (minutes), if the device is using
batteries.
This indicates the device has been set to `Inactive’ within DMP, that is, has
been temporarily taken out of service.
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Applying a template to a device
D Applying a template to a device
To apply a template to a device: 1. Log on to DMP and display the required
Smart Hub on the View Devices List page as described in
steps 1 to 5 of Section 4.1, Stage 1 Log on to DMP and access the
configuration settings.
2. Select the checkbox at the start of the details of the device. DMP displays three additional buttons above the list of devices.
3. Click the SET SETTINGS TEMPLATE button. DMP opens the Assign Template window.
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Applying a template to a device
4. Select the required template and then click APPLY TEMPLATE.
5. Press the device’s green Cancel button to prompt a DMP connection and
initiate the download of the template settings.
6. Whilst the download and settings update are taking place, the device has a
technical status, indicated by the blue traffic light icon in DMP. On
successful completion of the update, the status changes to `OK’, indicated by
a green traffic light icon.
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DMP online help
E DMP online help
The online help within DMP is provided by the Albert AI Assistant.
You can access it by clicking the DMP page:
button that appears in the bottom right-hand corner of the
DMP opens a new pop-up window:
Enter the question you wish to ask in the field at the bottom of the pop-up
and click the ask button. Information relating to your question will then
appear in the main part of the pop-up, e.g., if you ask, “How do I add a
pendant?”, the online help displays step-by-step instructions on how to add a
pendant.
Alternatively, you can select from the options shown in the main part of the
pop-up.
If you need to review information you have already seen, click the back button
on the menu bar at the top of the pop-up. If you wish to clear your help and
restart your search, click the button.
When you have finished using the online help, click the close button on the
menu bar to shut down the pop-up.
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List of supported triggers/sensors
F List of supported triggers/sensors
Note that availability of peripherals may vary by country and permitted radio
frequency. · Bath Sensor · Bed/Chair Occupancy Sensor · Bed In/Out · Bogus
Caller Trigger · Carbon Monoxide Detector · Door Contact Open/Closed · Door
Guard · Enuresis Sensor · Epilepsy Sensor · Fall Detector · Flood Detector ·
Medication Dispenser · Natural Gas Detector · Personal Trigger · PIR (Passive
Infra-Red Movement Sensor) · Pressure Mat · Property Exit Sensor (virtual
sensor comprising at least one PIR and one door contact sensor) · Pull Cord ·
ROM (Radio Output Module) · Smoke Detector · Ambient Temperature Sensor · TX4
Pendant · Universal Sensor.
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List of typical default Smart Hub event settings
G List of typical default Smart Hub event settings
Note: This section should be considered only as an example. Some default
settings may be adapted by territory requirements and any templates which have
been applied prior to installation.
Key: means true/enabled Clear means false/disabled
Event Type
Relay Behaviour
Alarm Mode
Enable Speaker On Alarm Call Enable Microphone On Alarm Call Inactivity System
Input No. of Pre-alarm Announcements Call Sequence Index Visual Reassurance
Audible Reassurance Answer Incoming Call Raise Alarm In Home Raise Alarm In
Away
Help Button (Alarm) Cancel Button Away Button Inactivity Alarm Periodic Call
(IP) Periodic Call (GSM) Mains Power Fail Mains Power System Battery Low Stuck
Key Unit Failure Battery Charged Away State Entry Home State Entry IP Module
Fail IP Connectivity Fail IP Connectivity Restore Failed To Contact the ARC
Personal Trigger Activation TES – High Temperature TES – Low Temperature TES –
Fault TES – Temperature Rise Flood Detector Activation
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1 1
1 0
1 1
1 1
9 1
10 1
1 1
1 1
1 1
1 1
1 1
1 1
1 1
1 1
1 1
1 1
1 1
1 1
1 1
1 1
1 1
1 1
1 0
1 1
Standard Standard Standard Standard Standard Standard Standard Standard Standard Standard Standard Standard Standard Standard Standard Standard Standard Standard Standard Standard Standard Standard Standard Standard
None None None None None None None None None None None None None None None None None None None None None None None None
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List of typical default Smart Hub event settings
Relay Behaviour
Alarm Mode
Enable Speaker On Alarm Call Enable Microphone On Alarm Call Inactivity System
Input No. of Pre-alarm Announcements Call Sequence Index Visual Reassurance
Audible Reassurance Answer Incoming Call Raise Alarm In Home Raise Alarm In
Away
CO Detector Activation CO Detector EOL CO Detector Fault Smoke Detector Activation Door Usage Opening Door Usage Closing Pressure Mat Activation Pullcord Activation Enuresis Activation Bed or Chair Not In Bed or Chair Not Up Bed or Chair Absence Bed or Chair Other Fall Detector Button Fall Detector Fall Fall Detector Not Worn Fall Detector Activation Cancelled PIR EE Activation PIR Non-EE Activation PIR Tamper ROM1-4 Event 1-4 Natural Gas Detector Activation PES Door Left Open PES Client Wandered Bogus Caller Activation Medication Dispenser Dose Missed Medication Dispenser Device Fault Medication Dispenser Dose Taken Bath High Level Bath High Temperature Bath Low Temperature Epilepsy Sensor Activation Epilepsy Sensor Other
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
0
1
1
0
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
0
1
1
1
1
1
1
1
1
1
1
1
Standard Standard Standard Standard Standard Standard Standard Standard Standard Standard Standard Standard Standard Standard Standard Standard Standard Standard Standard Standard Standard Standard Standard Standard Standard Standard Standard Standard Standard Standard Standard Standard Standard
None None None None None None None None None None None None None None None None None None None None None None None None None None None None None None None None None
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List of typical default Smart Hub event settings
Relay Behaviour
Alarm Mode
Enable Speaker On Alarm Call Enable Microphone On Alarm Call Inactivity System
Input No. of Pre-alarm Announcements Call Sequence Index Visual Reassurance
Audible Reassurance Answer Incoming Call Raise Alarm In Home Raise Alarm In
Away
Auto Presence Failure Auto Presence Restore Auto Low Battery Radio Blocking Radio System Fault Hardwired Input Carer Arrived
1 1 1 1 1 1 1 1
1 1 1 1 1 1
Standard Standard Standard Standard Standard Standard Standard
None None None None None None None
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H Technical data
Technical data
H.1 Battery information
All batteries should be disposed of in accordance with the latest legislation.
H.2 Technical details Europe
Weight: Dimensions: Mains power: Stand-by battery: Back-up time:
Radio frequency:
Radio trigger power: External connections:
Pendant battery: Cellular:
502g (1020g Packaged) 185mm x 122mm x 41mm (WxLxD) 230v AC (3 Watts, typical) 1200mAhr (3G) or 2000mAhr (4G) capacity (continually internally charged) 24 hours of stand-by operation with one 30-minute alarm call (expected* at date of purchase and when fully charged) 869.2125MHz, compliant with the European Social Alarm frequency band 915MHz for Additional Sensors. The transmitted power in this band is less than 1mW e.r.p DC power adapter with 3m cable GSM antenna (internal or optional external) Ethernet Port USB Port (manufacturer use only) 3V Lithium (not changeable) with up to 7-year life 2G/3G 5 band GSM/GPRS/Edge/UMTS 2G/3G/4G 8 band GSM/SPRS/EDGE/UMTS/HSPA+/LTE
Alarm Protocols
IP: Tone:
Tunstall IPACS, SCAIP Tunstall TT21 (STMF & DTMF), Tunstall TT92 (STMF & DTMF), BS8521 (DTMF)
Environmental
Temperature: Storage: Humidity: Storage humidity:
Operating temperature (to perform to full specification) 0°C to 45°C 10°C to 50°C Operating humidity (to perform to full specification) 0 to 80% RH, non- condensing 0% to 93% RH, non-condensing
Standards
EMC:
EN55032:2015, EN 55024:2010 +A1:2015, EN50130-4, EN301 489-1:V1.9.2, EN301 489-2:V1.6.1, EN301 489-7:V1.3.1
Safety:
EN60950
Radio:
EN300 220-2 Category 1
CE:
Compliant
Social alarm:
EN50134-1:2002, EN50134-2, EN50134-3:2012
Design, Manufacture, Installation and Service: ISO9001:2008
ROHS Compliant:
Yes
Declaration of conformity
Tunstall declare that this radio equipment is in compliance with Directive 2014/53/EU. The full text of the EU declaration of conformity is available at the following address: http:/www.tunstall.co.uk/approvals
- Time may be reduced by factors including temperature extremes, weak or intermittent cellular connectivity, high levels of sensor radio frequency activity and battery ageing.
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Technical data
H.3 Technical details Australia
Weight: Dimensions: Mains power: Stand-by battery: Back-up time:
Radio frequency: External connections:
Pendant battery: Cellular:
680g (1kg when packaged with personal radio trigger, power supply and accessories) 185mm x 122mm x 41mm (WxLxD) 120V – 240V AC 2000mAhr capacity (continually internally charged) 40 hours of stand-by operation (expected* at date of purchase and when fully charged) 917.6MHz & 927.8MHz (dual channel) DC power adapter with 3m cable GSM antenna (internal or optional external) Ethernet port USB port (manufacturer use only) 3V Lithium (changeable) with up to 5-year life 2G/3G GSM/GPRS/Edge/UMTS
Alarm Protocols
IP: Tone:
Tunstall IPACS, SCAIP Tunstall TT21 (STMF & DTMF), Tunstall TT92 (STMF & DTMF), BS8521 (DTMF)
Environmental
Temperature: Humidity:
Operating temperature (to perform to full specification) = 0°C to 50°C Storage
= -10°C to 55°C
Operating relative humidity (non-condensing to perform to full specification)
= 0% to 90% Storage relative humidity (non-condensing) = 0% to 93%
Standards
EMC: Safety: Radio: PERS: MEPS: Pendant:
AS/NZS CISPR 32:2013, AS/NZS 4252.1:1994 AS/NZS 60950-1:2011 AS/NZS 4268:2012
- A1:2013 AS4607:1999 AS/NZS 4665-2005 IP67
Design manufacture: RoHS compliant:
ISO9001:2008 2011/65/EU
- Time may be reduced by factors including temperature extremes, weak or intermittent cellular connectivity, high levels of sensor radio frequency activity and battery ageing.
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I Glossary
Glossary
Term/Acronym ALB AP
APN
ARC BS8521 CAT5 DC DMP DTMF
GPRS
GSM
Hrs HTML
Hz ID
Description
Auto Low Battery
Auto Presence. Additional check that the trigger/sensor is functioning. When
AP is enabled, each trigger/sensor sends an automatic test signal to the Smart
Hub at a specified interval.
Access Point Name. The name of a gateway between a GSM, General Packet Radio
Service, 3G or 4G mobile network and another computer network, frequently the
public internet.
Alarm Receiving Centre. Also referred to as the monitoring centre.
A British Standards document that specified the Dual-Tone Multi-Frequency
(DTMF) signalling protocol for social alarm systems.
Category 5 cable. A twisted-pair cable for computer networks.
Direct Current. A single direction flow of electrical charge.
Device Management Platform
Dual-tone multi-frequency signalling. An in-band telecommunication signalling
system using the voice-frequency band over telephone lines between telephone
equipment and other communications devices and switching centres. Also known
as tone dialling.
General Packet Radio Service. A packet-oriented mobile data service on the 2G
and 3G cellular communication systems’ global system for mobile communications
(GSM).
Global System for Mobile communications. A standard developed by the European
Telecommunications Standards Institute (ETSI) to describe the protocols for
digital cellular networks used by mobile devices.
Hours
Hypertext Markup Language. The standard markup language for creating web pages
and web applications. An option within DMP which provides a wider range of
formatting options than text when creating emails, at a cost of increasing the
email file size.
Hertz. A unit of frequency.
Identifier
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Glossary
Term/Acronym IP
IPACS LED MHz PC Connect PIN
PIR PNC PRC
QR Code
RF RSSI SCAIP
SIP
Description
Internet Protocol. The communications protocol used for relaying data packets
across network boundaries. Its routing function enables internetworking, and
essentially establishes the internet.
Independent Protocol for Alarm Communication Systems. Tunstall’s IP protocol.
Light-emitting diode
Megahertz
Programming tool used by other Tunstall Lifeline products.
Personal Identification Number. A numeric or alpha-numeric password or code
used in the process of authenticating or identifying a user to a system and a
system to a user.
Passive Infrared sensor. An electronic sensor that measures infrared light
radiating from objects in its field of view, used in PIR-based motion
detectors.
Piper Network Controller. Tunstall’s ARC product.
Product Code. The long number printed on the label on the base of the unit.
This unique identity is used when communicating with DMP, for stock item
identification, and it also allows full product traceability.
Quick Response Code. A type of matrix barcode (or two-dimensional barcode)
that consists of black squares arranged in a square grid on a white
background, which can be read by an imaging device such as a camera. The
required data is extracted from patterns that are present in both horizontal
and vertical components of the image. Used in two-step verification access to
DMP.
Radio Frequency
Received Signal Strength Indicator. A measurement of the power present in a
received radio signal. Social Care Alarm Internet Protocol. An open IP
protocol published by the Swedish Standards Institute. Used for handling
multimedia communication streams, as well as sending event messages between
the Alarm Sender and the Alarm Receiver, over an IP communication network such
as the internet. The alarm protocol is defined as an XML schema including the
alarm types, codes and additional information required to fulfil the requested
functionality.
Session Initiation Protocol. A communications protocol for signalling and
controlling multimedia communication sessions in applications of internet
telephony for voice and video calls, in private IP telephone systems, as well
as in instant messaging over IP networks.
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Glossary
Term/Acronym SMS STMF
TT21 TT92 URL
VoIP
Wi-Fi
Description
Short Message Service. A text messaging service component of most telephone,
World Wide Web, and mobile device systems.
Sequential-tone multi-frequency signalling. Tunstall’s alternative to DTMF,
designed to provide improved reliability when communicating over cellular and
VoIP connections.
A Tunstall tone protocol using DTMF or STMF signalling.
A Tunstall tone protocol using DTMF or STMF signalling.
Uniform Resource Locator. Also known as a web address, is a reference to a web
resource that specifies its location on a computer network and a mechanism for
retrieving it.
Voice over Internet Protocol. A methodology and group of technologies for the
delivery of voice communications and multimedia sessions over Internet
Protocol (IP) networks, such as the internet.
A technology for wireless local area networking with devices based on the IEEE
802.11 standards.
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J Contact details
Australia Tunstall Australasia Unit 1, 56 Lavarack Ave Eagle Farm Queensland
4009 Australia
Mail address: Locked Bag 1 985 Kingsford Smith Drive Eagle Farm QLD 4009
Australia
Belgium Tunstall N.V. Rusatiralaan 1 1083 Brussels Belgium
Tel: +61 7 3637 2200
Tel +32 2 51 000 70
Email: info@tunstallhealthcare.com.au Email: info@tunstall.be
Website: www.tunstallhealthcare.com.au Website: www.tunstall.be
Twitter: @TunstallAPAC
Twitter: @tunstallbenelux
Contact details
Canada Tunstall Canada Inc. 111 Zenway Blvd Unit 6A Woodbridge Ontario L4H 3H9
Canada
Tel: +1 905 677 1144 Email: sales@tunstallamerica.com Website:
www.canada.tunstall.com Twitter: @TunstallAmerica
Denmark Tunstall A/S Niels Bohrs Vej 42 Stilling 8660 Skanderborg Denmark
Tel: +45 87 93 50 00
Email: info@tunstallnordic.com Website: www.tunstallnordic.com Twitter:
@TunstallNordic
Finland Tunstall Oy Äyritie 22 01510 Vantaa Finland
Tel: +358 10 320 1690
Email: info@tunstallnordic.com Website: www.tunstallnordic.com Twitter:
@TunstallNordic
France Pantin manufacture Bat C3 140 Avenue Jean Lolive 93500 Pantin FRANCE
Tel: +33 810 00 55 63
Email: contact@tunstall.fr Website: www.tunstall.fr
Germany Tunstall GmbH Orkotten 66 48291 Telgte
Tel: +49 2504 701-0 Email: info@tunstall.de Website: www.tunstall.de Twitter:
@TunstallGmbH
Malta emCare Group Malta Limited 6PM Business Centre Triq it-Torri Swatar BKR
4012
Tel: +356 2142 4949
New Zealand Tunstall New Zealand 306 Cameron Road Tauranga
Mail Address: PO Box 13153 Tauranga New Zealand
Tel: +64 (0)7 517 2685
Email: info@tunstall.co.nz Website: www.tunstall.co.nz Twitter: @TunstallAPAC
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Contact details
Norway Vakt og Alarm AS Guard and Alarm AS Etne Village Center 5590 Etne
Norway
Tel: +47 53771001
Email: lillian@vaktogalarm.no Website: www.vaktogalarm.no
Spain Tunstall Televida Avda. de Castilla 2 Parque Empresarial San Fernando
Edificio Munich 2ª Planta 28830 San Fernando de Henares Madrid Spain
Tel: +34 91 655 58 30
Email: teleasistencia@televida.es Website: www.tunstalltelevida.es Twitter:
@TunstallTlevida
Sweden Tunstall AB Agnesfridsvägen 113 A Box 9028 SE-200 39 Malmö Sweden
Tel: +46 40 625 25 00
Email: info@tunstallnordic.com Website: www.tunstallnordic.com Twitter:
@TunstallSverige
Switzerland Tunstall AG Atte Lyssstrasse 1 3270 Aarberg Switzerland
Tel: +41 264 93 43 46
Email: s.beyeler@tunstall.ch Website: www.tunstall.ch
The Netherlands Tunstall B.V. Oslo 28 2990 AH Barendrecht The Netherlands
Tel: +31 180 696 696
Email: info@tunstall.nl Website: www.tunstall.nl Twitter: @TunstallNederland
United Kingdom Tunstall Healthcare (UK) Ltd Whitley Lodge Whitley Bridge
Yorkshire DN14 0HR United Kingdom
Tel: +44 1977 661234
Email: enquiries@tunstall.com Website: www.uk.tunstall.com Twitter:
@TunstallHealth
United Kingdom Tunstall Response Ascot House Unit 1 Malton Way Adwick le
Street Doncaster DN6 7FE United Kingdom
Tel: 08450 565456
Email: enquiries@tunstallresponse.co.uk Website:
www.uk.tunstall.com/monitoring
Our policy of continual development means that product specification and
appearance may change without notice. Tunstall does not accept any
responsibility for any errors or omissions contained in this document. © 2021
Tunstall Group Ltd. ® TUNSTALL and LIFELINE are registered trademarks.
Tunstall Group Limited, Whitley Lodge, Whitley Bridge, Yorkshire DN14 0HR
D5727050H
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References
- Homepagina - Tunstall
- Homepagina - Tunstall
- Tunstall Healthcare
- Tunstall Healthcare
- Tunstall Hausnotruf Lichtruf Kommunikation
- Startseite
- Tunstall Vitaris - n°1 de la téléassistance en France
- Tunstall Vitaris - n°1 de la téléassistance en France
- Homepage - Tunstall
- Homepage - Tunstall
- Tunstall Healthcare
- Tunstall Healthcare
- Tunstall - Framtidens vård och omsorg sedan 1957
- Tunstall - Framtidens vård och omsorg sedan 1957
- Inicio
- Inicio
- Hjem - Vakt og Alarm AS
- Hjem - Vakt og Alarm AS
- Tunstall Healthcare - DMP
- Tunstall - DMP - Europe
- Tunstall - DMP - Europe