Tunstall SmartLink Guardian 4G Installation Guide
- June 12, 2024
- Tunstall
Table of Contents
Tunstall SmartLink Guardian 4G
OVERVIEW
The Tunstall SmartLink Guardian 4G home unit offers connection via the mobile 4G GSM network. It enables you to generate a call for help by immediately contacting the Customer Care Centre, where the Care Consultant will be able to provide you with the assistance you require.
Front view
Back view
Getting started
Before you start using your Tunstall SmartLink Guardian 4G alarm, please
complete the following instructions.
Please note: This alarm has been pre-programmed to automatically connect
to the Tunstall Customer Care Centre.
DO NOT REPROGRAM THIS ALARM.
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Step 1 – Unpack the box
Please ensure the following accessory items are enclosed:
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Step 2 – GSM connection: (SIM card required)
If your alarm has been provided with a SIM already installed, please skip to Step 3.
SIM card selection
If your alarm has not been provided with a SIM card please arrange and insert a SIM card. In order to use the GSM mobile network a full sized SIM card must be fitted into the SmartLink Medi Guardian MKII 4G alarm.- The SIM fits into the slot, as labelled ‘SIM’. Insert the SIM card with the gold contact side of the SIM facing down by pushing it into the base alarm unit until it clicks, then release.
- To remove the SIM card, push the SIM card gently into the unit until it clicks and then release. The SIM card will eject and can then be taken out of the base alarm unit.
Note: When operating over a GSM network, the base alarm unit will not work unless there is satisfactory GSM coverage by the SIM service provider, and the SIM is active. See page 7 for further information on status LED signal strength and attaching an external antenna if required.
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Step 3 – Situate your alarm
Decide where you wish to situate your new alarm unit in your home. Remember it should be within two metres of a mains power wall socket. -
Step 4 – Connect the mains power adaptor
Plug the black mains adaptor into the base alarm unit socket labelled ‘POWER’ and plug into a power point in your home (mains power). Turn on both the mains power and the battery switch located underneath the alarm. Wait one minute for the alarm display to go blank. -
Step 5- Checking the cellular signal strength
Important: When operating over the GSM mobile network, the base alarm unit requires an average GSM signal in order to operate efficiently.
When the Tunstall SmartLink Guardian 4G unit is in normal/operation mode, press the green cancel button on the base alarm unit and the signal strength will be displayed for two seconds.
Note: An external antenna is available to purchase for clients in poor GSM coverage areas. Please contact Tunstall Customer Service Centre on 1800 603 377 for more information. -
Step 6 – Place a test call
Press the blue button (diagram below) on your Tunstall SmartLink Guardian 4G pendant to place a test call to the Tunstall Customer Care Centre. Advise the Care Consultant that you are installing your new Tunstall SmartLink Guardian 4G alarm. The Care Consultant will confirm your details and complete the installation process with you.
Connecting the external GSM antenna (if applicable)
- Attaching an external antenna
1. Attach the external GSM antenna (as displayed in Image 1) to the gold GSM antenna port at the rear of the alarm.
2. Place the antenna in the area it will eventually be fixed. The correct positioning of the antenna is very important in low signal areas. To maximise the signal, it is best to position both the alarm and antenna in an open area with clear line of sight outside e.g. near a window (as displayed in Image 2). Make sure the antenna cable is unraveled fully and do not remove the sticky backing until enhanced signal strength has been confirmed from the desired location with a successful test call to the Customer Care Centre.
3. Place a test call by pressing the red Help button on your alarm and advise the operator that you have fitted an external antenna to your alarm.
4. Once a successful test has been made, mount the antenna by removing the plastic backing and stick it firmly in place.Note: If you find, after following the above instructions, that the alarm signal strength is still below recommended levels, you may require a High Gain external antenna, and should contact Tunstall’s Customer Service Centre on 1800 603 377 for further information.
Using your medical alarm unit
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Making an alarm call
Press the blue help button on the pendant or the red help button on the base alarm unit. The base alarm unit will beep when a call is activated. When the call is answered in the Customer Care Centre, the base alarm unit will beep several times. Tell the consultant why you have activated the alarm call and they will arrange for assistance. -
Cancelling an alarm call
To cancel an alarm call, press the green cancel button on the base alarm unit within 10 seconds of activation. The alarm call will be cancelled. -
False alarms
If you accidentally raise a false alarm, please do not worry, Tunstall’s Customer Care Centre is always happy to hear from you and the raising of the alarm call acts as a useful test of your alarm unit.
Wall Mount Template
Status warnings
Warnings/status lights on the base alarm unit
The base alarm unit has warning and status lights to clearly indicate the
unit’s current status. When functioning correctly your Tunstall SmartLink
Guardian 4G base alarm unit will normally look like this:
How to respond to warnings
Your pendant
Your pendant (personal radio trigger) is wirelessly connected to your Tunstall
SmartLink Guardian 4G home unit and enables you to generate a call for help
from anywhere in your home or garden. The pendant should be worn at all times
and can be worn around the neck or on the wrist using the attachments
supplied. Your pendant is water resistant (to IP67 standard) up to one metre
for 30 minutes. It can be worn in the shower however wearing it in the bath
should be avoided where possible.
The pendant has the below features:
NOTE: ON activation, the pendant will send a notification message via the base alarm unit to the Customer Care Centre when its battery is low.
LED on the pendant
When pressed, the LED on your pendant will light up red. This is to indicate
that the blue help button has been pressed. If the LED flashes green when
pressed this indicates that the pendant is out of range or not operating
correctly. If the LED flashes red when pressed, this indicates that the
battery is low and should be replaced.
Help and advice
- Do’s
- Do wear your pendant at all times.
- Do test your pendant and base alarm unit on a monthly basis with the Customer Care Centre.
- Do keep the base alarm unit connected to the mains power at all times.
- Do regularly wipe clean your base alarm unit and pendant with a soft cloth which can be slightly moistened with a gentle detergent if required.
- Don’ts
- Don’t expose the base alarm unit to water or other liquids.
- Don’t connect cables other than those supplied with the alarm unit.
- Don’t move the base alarm unit from the location where it was originally installed.
- Don’t move objects close to the base alarm unit that are made of metal or create excessive noise or heat, such as televisions, radios, washing machines, microwave ovens, Wi-Fi routers, mobile phones, laptops etc.
Battery information
The Tunstall SmartLink Guardian 4G alarm contains a Nickel Metal Hydride back- up battery that recharges itself when plugged into the mains power. It is recommended that the battery be replaced after five years. The battery provides up to 40 hours of standby operation. All batteries should be disposed of in accordance with the latest legislation.
Technical Details
- Weight: 590g (including battery)
- Dimensions: 210 x 130 x 35 mm (LxWxD)
- Mains power: 9V DC 300mA with integral earth
- Stand-by battery: 4.8V 1600mAh rechargable Ni-MH
- Back-up time: 40 hours of stand-by operation (minimum expected at date of purchase and when fully charged)
- Radio frequency: 915MHz – 928MHz (frequency band)
- Radio Range: 100 – 300 metres in open air (subject to environmental conditions)
- Backup Battery Time: AS4607 compliant 40 hour
Environmental
- Temperature: Operating temperature range 0°C to +50°C
- Humidity: Relative humidity 20% to 90% (non-condensing) at 30°C
Standards
- Telecommunications: AS4268.2012
- Safety: AS4607, AS2201.4 (C2),
- Radio (main unit & pendant): AS/NZS 4268: 2012
- Warranty: 24 month warranty
- Design, Manufacture Installation and service: ISO9001:2000
- Part Numbers:
- SmartLink Medi Guardian alarm 106-324
- SmartLink pendant 106-183
- SmartLink Medi Guardian alarm battery 142-031
WARNING
THIS PRODUCT CONTAINS A BUTTON BATTERY If swallowed, a lithium button
battery can cause severe or fatal injuries within 2 hours.Keep batteries out
of reach of children. If you think batteries may have been swallowed or placed
inside any part of the body, seek immediate medical attention.
Contact Details
Australia Tunstall Australasia Pty Ltd ABN 44 059 121 863 Locked Bag 1,
985 Kingsfor d Smith Drive Eagle Far m QLD 4009
AUSTRALIA
Telephone: 1800 603 377
Fax: 1800 435 570
Sales enquiries: au.sales@tunstall.com
Support enquiries: au.info@tunstall.com
www.tunstallhealthcare.com.au
New Zealand Tunstall New Zealand Ltd Business No. 3502431 PO Box 13153
Tauranga 3110
NEW ZEALAND
Telephone: 0800 488 678
Fax: 07 571 2685
Sales enquiries: nz.info@tunstall.com
Support enquiries: nz.info@tunstall.com
www.tunstall.co.nz
Our policy of continual development means that product specifications and
appearance may change without notice. Tunstall does not accept any
responsibility for any errors and omissions contained within this document.
© 2023 Tunstall Group Ltd.
®Tunstall is registered trademark.