Tunstall 346 Works with App iOS Lifeline Digital User Manual

: May 15, 2024
: Tunstall

346 Works with App iOS Lifeline Digital

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Specifications

Product: Tunstall+ App for iOS
Works with Lifeline Digital
Language: English
Document Number: 346 80 21-87
Version: 01, Revision 06.2023

Product Usage Instructions

1. Introduction

To set up the Tunstall+ app, users must be familiar with
telecare alarm devices like Lifeline Digital, Lifeline Smart Hub,
or Careline.

1.1. Version

The current version of Tunstall+ for iOS is 1.0.

1.2. Jailbroken devices

If your device is Jailbroken, you need to reset it to factory
settings to use the Tunstall+ app.

1.3. App permissions

Ensure the app has the necessary permissions to function
correctly.

2. Getting Started

2.1. Download and Install the App

Follow these steps to download and install the app:

Open the App Store and search for Tunstall+.
Tap GET and proceed with the installation.

2.2. Log In

To log in:

Open the app on your device.
Enter your username and password.
Select your region and tap LOGIN.

2.3. EULA (End User Licence Agreement)

Agree to the End User Licence Agreement to continue using the
app.

3. Start Page

The side menu provides access to various functions within the
app.

4. Searching for a Device

4.1. Filter Devices

To filter devices, tap the Filter devices icon on the Start
page.

4.2. Search within Filtered Devices

You can search for a specific device using its serial number
within the filtered devices.

4.3. Search for a Device

Tap the Scan icon to search for a device, which opens the status
view of the selected device.

5. Lifeline Digital

5.1. Device Status

The device status includes information like last contact
timestamp, backup battery level, signal strength, and more.

Frequently Asked Questions (FAQ)

Q: Can I use Tunstall+ on a Jailbroken device?

A: No, you must reset a Jailbroken device to factory settings to
use Tunstall+.

Q: What permissions does the app require?

A: The app requires various permissions to function correctly,
ensure these are granted.

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Tunstall+ App iOS
User manual
Works with Lifeline Digital

English

Doc. 346 80 21-87. Version 01. Revision 06.2023

Table of Contents
1. Introduction ………………………………………………………………………………………………………………………………. 4 1.1. Version ………………………………………………………………………………………………………………………………. 4 1.2. Jailbroken devices ………………………………………………………………………………………………………………… 4 1.3. App permissions ………………………………………………………………………………………………………………….. 4
2. Getting Started ………………………………………………………………………………………………………………………….. 5 2.1. Download and install the app …………………………………………………………………………………………………. 5 2.2. Log in ………………………………………………………………………………………………………………………………… 5 2.3. EULA (End User Licence Agreement) ………………………………………………………………………………………… 6
3. Start page ………………………………………………………………………………………………………………………………… 7 3.1. Side menu ………………………………………………………………………………………………………………………….. 8
4. Searching for a device …………………………………………………………………………………………………………………. 9 4.1. Filter devices ………………………………………………………………………………………………………………………. 9 4.2. Search within filtered devices ………………………………………………………………………………………………….. 9 4.3. Search for a device ……………………………………………………………………………………………………………… 10
5. Lifeline Digital …………………………………………………………………………………………………………………………. 11 5.1. Device status …………………………………………………………………………………………………………………….. 11 5.2. Sensors ……………………………………………………………………………………………………………………………. 12 5.2.1. Add a sensor ……………………………………………………………………………………………………………….. 13 5.2.2. Adjust sensor settings ……………………………………………………………………………………………………. 15 5.2.3. Delete a sensor ……………………………………………………………………………………………………………. 17 5.3. Settings ……………………………………………………………………………………………………………………………. 18 5.3.1. Common settings …………………………………………………………………………………………………………. 19 5.3.2. Migration ……………………………………………………………………………………………………………………. 20 5.3.3. Template ……………………………………………………………………………………………………………………. 21 5.4. Call configuration ……………………………………………………………………………………………………………….. 22 5.4.1. Contacts …………………………………………………………………………………………………………………….. 22
A. Contact details ………………………………………………………………………………………………………………………… 24

1. Introduction
The Tunstall+ app simplifies the installation and setup of Tunstall products, providing a method to easily configure and control your connected Tunstall devices and associated sensors. The devices must be registered in DMP to be available in the Tunstall+ app. Tunstall+ uses the same login details as the DMP platform. Tunstall+ is available for: · iOS (15 and later) · Android (7.0 and later) Tunstall+ works with: · Lifeline Digital · Lifeline Smart Hub (Android only) · Careline (Android only)
To set up Careline refer to the section for Lifeline Digital. However, some screens and settings will differ from this document. It is assumed that Tunstall+ users are familiar with telecare alarm devices and have received appropriate training for the relevant systems and products, including Lifeline Digital, Lifeline Smart Hub, or Careline.
1.1. Version
This document reflects Tunstall+ version 1.0 for iOS.
1.2. Jailbroken devices
If you use a mobile device that has been Jailbroken, you will not be able to use the Tunstall+ app. To gain access to Tunstall+ on your jailbroken device, it must be reset to factory settings.
1.3. App permissions
Tunstall recommends that the Tunstall+ app is allowed permission to use: · the mobile device’s camera The camera is required for scanning QR codes on devices and peripherals. The app will typically request permission to use the camera on first use. These features are used to simplify searching and selecting devices. If you do not want to use these features, it is possible to enter all the required information manually in the app. Refer to the user manual of your specific mobile device for instructions on how to enable or disable these features.
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2. Getting Started
2.1. Download and install the app
You require an Apple-ID and a passcode to download and install the app. Contact your system administrator or IT department if you have any questions or need assistance installing the app.
a) On your iOS device, open the App store app and search for “Tunstall+”.
b) Tap GET and follow the onscreen instructions to download and install the app.

2.2. Log in
a) On your mobile device, tap the open the app.

Tunstall+ icon to

b) When the Login page appears, enter your username and password using your DMP login credentials.
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c) Tap Region and select your region in the list. d) Tap LOGIN.
2.3. EULA (End User Licence Agreement)
Prior to first time use you must read the End User Licence Agreement (EULA) and do one of the following: · Tap Accept to agree with the EULA terms and start using the app. · Tap Decline if you do not agree with the terms of the EULA. In this case, you will not be able to access the app and
it will shut down.
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3. Start page
The Start page loads whenever you log in to Tunstall+. Go to Filter devices and select which customer and districts to display. Tap any device in the list to access that device.

1. Side menu 2. Scan 3. Search field 4. Filter devices 5. Quick filter buttons:
· Error · Warning · Technical

· OK 6. Device list 7. Device serial number 8. Device status icons:
– Error status
– Warning status
– Technical status

– OK
– Inactive 9. Time stamp of last contact with
device 10. Alarm code / Unit ID 11. Device backup battery level 12. Device signal strength

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3.1. Side menu
The side menu contains the following items: · Tap your username to view details about your ac-
count · Privacy policy – Tap to review the privacy policy. · Logout – Tap to logout from the app.
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4. Searching for a device
4.1. Filter devices
To filter devices on the Start page, tap the Filter devices icon.
Filter devices contain the following options: · If you have access to more than one customer, tap
Customer and select a customer in the drop-down list. · Tap District and select a district in the drop-down list. Tap Show results. When the Start page loads, the device list is displayed according to the selected filters.
4.2. Search within filtered devices
To search for devices in the device list: · Tap the search field and enter the serial number, or part
of the serial number, of the device you want to view.
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4.3. Search for a device
To search for a device, tap the

Scan icon on the Start page.

Scan has two search options:

· Scan the barcode – Point the camera at the barcode and make sure that the entire barcode fits inside the barcode frame. When the serial number of the device appears in the search field, tap Search.
· Enter manually – Tap the search field and enter the serial number of the device then tap Search.
Tunstall+ opens the status view of the selected device.

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5. Lifeline Digital
5.1. Device status

1. Time stamp and status of last contact 2. Device image 3. Backup battery level 4. Signal strength 5. ARM version 6. Firmware version

Tap the device image to view additional details:
7. Device type name 8. Serial number 9. SIM (device telephone number)1 10. ICCID1

1Only available for SIM cards that have been provided by Tunstall.
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5.2. Sensors
Sensors displays a list of any sensor that is paired with the selected device. If no sensors are associated with the device, the list is empty.

1. Sensor type 2. Location code 3. Sensor status:
· – OK · – Error · – Warning · – Technical status · – Inactive

4. Sensor battery level 5. Add new sensor button

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5.2.1. Add a sensor To add a sensor: a) Select a device and go to Sensors. b) Tap the icon.
c) Configure the following sensor settings: · Radio code – the sensor’s radio code The radio code is typically printed on a label attached to the peripheral. · Sensor type – radio sensor type · Event 1 – main event code · Location code – the location of the sensor · Trigger type – type of trigger or peripheral Depending on your permission profile, some settings might not be accessible.
d) Tap Save to save sensor settings. 13

To apply the new settings to the device, you can either manually connect to DMP using the buttons on the device or wait for the device to send its next automatic heartbeat. The sensor will have an inactive status icon until it reports to the device for the first time.
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5.2.2. Adjust sensor settings To adjust sensor settings: a) Select a device and go to Sensors. b) Tap the sensor that you want to adjust.
c) A sensor has the following configurable settings: · Radio code – the sensor’s radio code The radio code is typically printed on a label attached to the peripheral. · Sensor type – radio sensor type · Event 1 – main event code · Location code – the location of the sensor · Trigger type – type of trigger or peripheral Depending on your permission profile, some settings might not be accessible.
d) Tap Save to save sensor settings. 15

To apply the new settings to the device, you can either manually connect to DMP using the buttons on the device or wait for the device to send its next automatic heartbeat. The sensor will have an inactive status icon until it reports to the device for the first time.
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5.2.3. Delete a sensor To delete a sensor: a) Select a device and go to Sensors. b) Tap the sensor that you want to delete from the device.
c) Tap Delete sensor and confirm in the dialogue box. To apply the new settings to the device, you can either manually connect to DMP using the buttons on the device or wait for the device to send its next automatic heartbeat.
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5.3. Settings
Settings contains the following settings and services: · Common settings – View or update basic device
settings. · Migration – Move this device to another custom-
er or district. · Template – Apply a pre-configured settings tem-
plate to this device. · Calls – Manage call configuration.
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5.3.1. Common settings

Common settings contains general device and connectivity settings.

To view or change common settings:

a) Select a device and go to Settings.

b) Tap

Common settings.

c) Common settings contains the following settings:

· Main alarm code – this setting applies the same alarm code to all contacts. The alarm code is used by the ARC to identify the device
· Main alarm code – the alarm code is used by the ARC to identify the device
· Speech messages language – the language used for the device’s announcements
· Time zone – the time zone of the device
· APN – the APN of your network provider

NOTE An incorrect APN setting will prevent the device from connecting to the internet and can cause the device to stop working correctly.
· Callback phone number – the telephone number used for callback
· Speaker volume – the main speaker volume

d) Tap Save to save changes.
To apply the new settings to the device, you can either manually connect to DMP using the buttons on the device or wait for the device to send its next automatic heartbeat.

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5.3.2. Migration The Migration feature is used to transfer devices between customers and districts within DMP. To transfer a device to another district or customer: a) Select a device and go to Settings. b) Tap Migration. c) Select a new location for the device using the following
settings: · Customer – destination customer · District – destination district
d) Tap Save to save changes. The device is now available at the new location.
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5.3.3. Template The Template feature is used to apply a pre-configured settings template to a device. This will overwrite existing settings on the device.
NOTE The device must be switched on and online. To apply a template to a device: a) Select a device and go to Settings. b) Tap Template. c) Tap to select the template that you want to apply. d) Tap Save. To apply the new settings to the device, you can either manually connect to DMP using the buttons on the device or wait for the device to send its next automatic heartbeat.
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5.4. Call configuration
Calls contains settings for alarm calls and communication between the device and Alarm Receiving Centre (ARC): · Contacts – Call settings for the ARC and other alarm
receivers
5.4.1. Contacts Contacts contain call settings for the Alarm Receiving Centre (ARC) and other alarm receivers. To configure contact settings: a) Select a device and go to Settings > Calls > Con-
tacts. b) Tap the contact that you want to edit.
There are two types of contacts: · IP alarms, got to Step c) · Analog alarms, go to Step d)
NOTE Depending on your permission profile, some settings might not be accessible.
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c) IP alarms contain the following settings: · Address – the address of the alarm receiver · Protocol – communication protocol · Connection type – if Auto is selected, the ARC determines which option to use · No. of attempts – the number of connection attempts to be made for his contact Tunstall strongly recommends that at least 5 connection attempts are set for each address to ensure stable operation in case of temporary interference. · Alarm code – used by the ARC to identify the device · SIP account – if required, select a preconfigured SIP account · Speech method – if Auto is selected, the ARC determines which option to use and at least 5 connections attempts will be made regardless of the value in the No. of attempts field. Tap Save and then tap OK to confirm in the dialogue to save changes.
d) Analog alarms contain the following settings: · Number – telephone number of the alarm receiver Tunstall recommends using international call prefix “00”, for example “0046[…]”. · Protocol – communication protocol · Connection type · No. of attempts – the number of dial-up attempts for this contact · Alarm code – used by the ARC to identify the device Tap Save and then tap OK to confirm in the dialogue to save changes.
e) To apply the new settings to the device, you can either manually connect to DMP using the buttons on the device or wait for the device to send its next automatic heartbeat.
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Appendix A. Contact details

Australia
Tunstall Australasia Unit 1 56 Lavarack Ave Eagle Farm Queensland 4009 Australia
Mail address: Tunstall Australia Locked Bag 1 985 Kingsford Smith Drive Eagle Farm QLD 4009 Australia
+61 7 3637 2200 info@tunstallhealthcare.com.au www.tunstallhealthcare.com.au
Belgium
Tunstall N.V. Rusatiralaan 1 1083 Brussels Belgium
+32 2 51 000 70 info@tunstall.be www.tunstall.nl/be
Canada
Tunstall Health Inc. 1672 Barrington Street Suite 300 Halifax Nova Scotia B3J2A2 Canada
+1 902 423 2032 info.canada@tunstall.com www.canada.tunstall.com
Danmark
Tunstall A/S Niels Bohrs Vej 42 Stilling 8660 Skanderborg Denmark

+45 87 93 50 00 dk.info@tunstall.com www.tunstall.dk
Finland Tunstall Oy Äyritie 22 01510 Vantaa Finland
+358 10 320 1690 info@tunstallnordic.com www.tunstall.fi
France Zone Harfleur 90A Allee Hubert Curien 71200 Le Creusot France
+33 810 00 55 63 contact@tunstall.fr www.tunstall.fr
Vitaris SAS 90A Allee Hubert Curien BP 28 71201 Le Creusot Cedex France
+33 3 85 73 05 05
Deutschland Tunstall GmbH Orkotten 66 48291 Telgte Germany
+49 2504 701-0 DE.info@tunstall.com www.tunstall.de
Malta

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emCare Group Malta Limited 6PM Business Centre Triq it-Torri Swatar BKR 4012
+356 2142 4949
New Zealand
Tunstall New Zealand 2/65 Chapel Street Tauranga New Zealand
Mail Address: Tunstall New Zealand PO Box 13153 Tauranga New Zealand
+64 (0)7 517 2680 info@tunstall.co.nz www.tunstall.co.nz
Norge
Tunstall AS Hyllie Boulevard 10 B Box 31044 215 32 Malmö Sweden
+46 40 625 25 00 nordic.tunstallinfo@tunstall.com www.tunstall.no
España
Tunstall Televida Avda. de Castilla 2 Parque Empresarial San Fernando Edificio Munich 2ª Planta 28830 San Fernando de Henares Madrid Spain
+34 91 655 58 30 teleasistencia@televida.es www.tunstalltelevida.es

Sverige
Tunstall AB Box 31044 200 49 Malmö Sweden
+46 20-66 11 11 info@tunstallnordic.com www.tunstall.se
Switzerland
Tunstall AG Atte Lyssstrasse 1 3270 Aarberg Switzerland

+41 264 93 43 46 s.beyeler@tunstall.ch www.tunstall.ch
Nederland
Tunstall B.V. Oslo 28 2993 ld Barendrecht The Netherlands
+31 180 696 696 info@tunstall.nl www.tunstall.nl
Vitaris Response B.V. Oslo 26 2993 LD Barendrecht PO Box 311 2990 AH Barendrecht

The Netherlands
+31 55 539 54 00 info@vitaris.nl www.vitaris.nl
Head office – United Kingdom
Tunstall Healthcare (UK) Ltd Whitley Lodge Whitley Bridge Yorkshire DN14 0HR United Kingdom
+44 1977 661234 enquiries@tunstall.com www.tunstall.com

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www.tunstall.se
Our policy of continual development means that product specification and appearance may change without notice. Tunstall does not accept responsibility for any errors and omissions within this document. © 2023 Tunstall Group Ltd. ® Tunstall is a registered trademark.