Extron 68-2265-01 DTP 4K HDMI Twisted Pair Extender User Guide

June 1, 2024
Extron

Extron 68-2265-01 DTP 4K HDMI Twisted Pair Extender

Extron-68-2265-01-DTP-4K-HDMI-Twisted-Pair-Extender-
product

Product Information

Specifications

  • Model: DTP HDMI 4K 330
  • Type: HDMI Twisted Pair Extender
  • Product Code: 68-2265-01, Rev. D 02 24

Product Usage Instructions

Safety Instructions
Always adhere to safety instructions provided in the manual.

  • WARNING: The symbol indicates the presence of dangerous voltage that may cause electric shock.
  • ATTENTION: The symbol alerts users to important operating and maintenance instructions.

Regulatory Compliance

  • Refer to the Extron Safety and Regulatory Compliance Guide for safety guidelines, EMI/EMF compatibility, and related information.
  • The guide can be found on the Extron website.

Product Features
The DTP HDMI 4K 330 is designed to extend HDMI signals using twisted pair cabling.

FAQ

  • Q: Where can I find the product specifications?
    A: Product specifications are available on the Extron website at www.extron.com.

  • Q: What does the symbol WARNING signify?
    A: The WARNING symbol indicates the presence of dangerous voltage that may cause electric shock.

Safety Instructions

WARNING: This symbol, , when used on the product, is intended to alert the user of the presence of uninsulated dangerous voltage within the product’s enclosure that may present a risk of electric shock.
ATTENTION: This symbol, , when used on the product, is intended to alert the user of important operating and maintenance (servicing) instructions in the literature provided with the equipment.

For information on safety guidelines, regulatory compliances, EMI/EMF compatibility, accessibility, and related topics, see the Extron Safety and Regulatory Compliance Guide, part number 68-290-01, on the Extron website, www.extron.com.

Copyright
© 2013-2024 Extron. All rights reserved. www.extron.com
Trademarks
All trademarks mentioned in this guide are the properties of their respective owners.
The following registered trademarks (®), registered service marks (SM), and trademarks (TM) are the property of RGB Systems, Inc. or Extron (see the current list of trademarks on the Terms of Use page at www.extron.com):

Registered Trademarks (®)
Extron, Cable Cubby, ControlScript, CrossPoint, DTP, eBUS, EDID Manager, EDID Minder, eLink, Everlast, Flat Field, FlexOS, Glitch Free,
Global Configurator, Global Scripter, GlobalViewer, Hideaway, HyperLane, IP Intercom, IP Link, Key Minder, LinkLicense, LockIt, MediaLink, MediaPort, NAV, NetPA, PlenumVault, PoleVault, PowerCage, PURE3, Quantum, ShareLink, Show Me, SoundField, SpeedMount, SpeedSwitch, StudioStation, System INTEGRATOR, TeamWork, TouchLink, V-Lock, VideoLounge, VN-Matrix, VoiceLift, WallVault, WindoWall, XPA, XTP, XTP Systems, and ZipClip

Registered Service Mark(SM) : S3 Service Support Solutions

Trademarks (™)
AAP, AFL (Accu-RATE Frame Lock), ADSP (Advanced Digital Sync Processing), AVEdge, CableCover, CDRS (Class D Ripple Suppression), Codec Connect, DDSP (Digital Display Sync Processing), DMI (Dynamic Motion Interpolation), Driver Configurator, DSP Configurator,
DSP Configurator Pro, DSVP (Digital Sync Validation Processing), EQIP, FastBite, Flex55, FOX, FOXBOX, InstaWake, IP Intercom HelpDesk, MAAP, MicroDigital, Opti-Torque, PendantConnect, ProDSP, QS-FPC (QuickSwitch Front Panel Controller), Room Agent, Scope-Trigger, SIS, Simple Instruction Set, Skew-Free, SpeedNav, Triple-Action Switching, True4K, True8K, Vector™ 4K, WebShare, XTRA, and ZipCaddy

FCC Class A Notice

This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC rules. The Class A limits provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause interference. This interference must be corrected at the expense of the user.

ATTENTION
The Twisted Pair Extension technology works with unshielded twisted pair (UTP) or shielded twisted pair (STP) cables; but to ensure FCC Class A and CE compliance, STP cables and STP Connectors are required.

NOTE: For more information on safety guidelines, regulatory compliances, EMI/EMF compatibility, accessibility, and related topics, see the Extron Safety and Regulatory Compliance Guide on the Extron website.

Conventions Used in this Guide

Notifications
The following notifications are used in this guide:

CAUTION: Risk of minor personal injury.
ATTENTION : Risque de blessure mineure.

ATTENTION

  • Risk of property damage.

NOTE: A note draws attention to important information.

Specifications Availability
Product specifications are available on the Extron website, www.extron.com.

Extron Glossary of Terms
A glossary of terms is available at https://www.extron.com/technology/glossary.aspx

Introduction

  • About this Guide
  • About the DTP HDMI 4K 330 Transmitter and Receiver
  • Features

About This Guide
This guide describes the Extron DTP HDMI 4K 330 Long Distance High Definition Multimedia Interface (HDMI) Twisted Pair Extender, which consists of a DTP HDMI 4K 330 Tx transmitter and a DTP HDMI 4K 330 Rx receiver. This guide describes how to install, operate, and configure the transmitter and receiver.

Extron-68-2265-01-DTP-4K-HDMI-Twisted-Pair-Extender-
\(1\)

About the DTP HDMI 4K 330 Tx/Rx Transmitter and Receiver
The Extron DTP HDMI 4K 330 Tx/Rx transmitter and receiver pair (see figure 1) extends the usable distance of HDMI digital video, optional analog audio, and bidirectional RS-232 and infrared (IR) control signals over one Extron XTP DTP 24 shielded twisted pair (STP) cable (recommended) or Category (CAT) 5e, CAT 6, or CAT 6a STP or unshielded twisted pair (UTP) cable. The DTP HDMI 4K 330 can also extend DVI video, which may include embedded audio, with the appropriate adapters. The video, audio, and control signals can be transmitted up to 330 feet (100 m).

The DTP HDMI 4K 330 Tx/Rx units are housed in quarter rack width metal enclosures. They can be set on a tabletop or mounted in a rack, under or through furniture. The receiver can also be mounted on a projector bracket.
The transmitter is shipped with a single external desktop 12 VDC power supply that accepts 100 to 240 VAC, 50-60 Hz input. A single power supply connected to either the transmitter or the receiver can power both units through the TP cable that carries HDMI video.

TP Cable Advantages
Twisted pair cable is much smaller, lighter, more flexible, and less expensive than coaxial or HDMI cable. These transmitter and receiver twisted pair (TP) products make cable runs simpler and less cumbersome. Termination of the cable with RJ-45 connectors is simple, quick, and economical.

NOTE: Do not use Extron UTP23SF-4 Enhanced Skew-Free AV UTP cable or STP201 cable to link the transmitter and receiver. The DTP HDMI 4K 330 Tx/Rx does not work properly with these cables.

Control Communications
The RS-232 and IR communications are a passive pass-through only. The transmitter and receiver do not generate or respond to the RS-232 and IR communication signals.

Features

  • Receives HDMI plus control and analog audio up to 330 feet (100 meters) over a shielded CATx cable —The DTP HDMI 4K 330 Rx provides high reliability and maximum performance on an economical and easily installed cable infrastructure.
  • Input: One DTP 330 twisted pair input on RJ-45
  • Outputs: One HDMI, stereo audio on captive screw
  • Supports computer and video resolutions up to 4K — Supports 4K/60 4:2:0 and 4K/30 4:4:4, maintaining superior image quality at the highest resolutions.
  • Supported HDMI specification features include data rates up to 10.2 Gbps, Deep Color up to 12-bit, 3D, HD lossless audio formats, and CEC pass-through.
  • HDCP 2.3 compliant — Ensures display of content-protected 4K video media and maintains interoperability with earlier versions of HDCP.
  • Remote power capability — For simplified installation, the receiver can be remotely powered by a DTP-enabled product over the twisted pair connection.
  • Extron XTP DTP 24 shielded twisted pair cable is strongly recommended for optimal performance.
  • Compatible with CATx shielded twisted pair cable — Shielded twisted pair cabling with solid center conductor sizes of 24 AWG or better is recommended for optimal performance.
  • Accepts additional analog stereo audio signals — The DTP HDMI 4K 330 Rx accepts stereo analog audio from a DTP-enabled product. Embedded digital audio is not de-embedded from the digital video signal.
  • Bidirectional RS-232 and IR for AV device control — Bidirectional RS-232 control and IR signals can be transmitted alongside the video signal, allowing remote AV devices to be controlled without the need for additional cabling.
  • Supports multiple embedded audio formats — The DTP HDMI 4K 330 Rx is compatible with a broad range of multi-channel audio signals, providing reliable operation with HDMI sources.
  • Supports EDID and HDCP transmission — DDC channels are actively buffered, allowing continuous communication between source and display.
  • Compatible with all DTP 330 Series transmitters and DTP-enabled products — Enables mixing and matching with desktop and wallplate transmitters, as well as other DTP-enabled products to meet application requirements.
  • LED indicator for signal presence and power — Provides visual indication of system status for real-time feedback and monitoring of key performance parameters.
  • RJ-45 signal and link LED indicators for DTP port — Provides a means for validating signal flow and operation, allowing quick identification of connectivity issues.
  • UL 2043 plenum rated — The DTP HDMI 4K 330 Rx meets UL 2043 for smoke and heat release installation within a plenum airspace above a drop ceiling – power supply excluded. Above-the-ceiling placement conceals the receiver to prevent theft, and is convenient for installing equipment when space inside the room is limited.
  • JITC Certified — Successfully completed interoperability and information assurance testing for use in government applications and other mission-critical environments.
  • 1-inch (2.5 cm) high, quarter rack width metal enclosure — With a low profile enclosure, the device can be installed discreetly wherever needed.
  • Includes LockIt cable lacing brackets — Securely fastens HDMI or USB C® cables to a device, eliminating risk of disconnection.
  • Optional, external Extron Everlast power supply available, part #70-1174-01 — Provides worldwide power compatibility with high demonstrated reliability and low power consumption.
  • Extron Everlast Power Supply is covered by a 7-year parts and labor warranty.

Installation and Operation

This section describes the installation and the operation of the DTP HDMI 4K 330 Tx/Rx Extender, including:

  • Mounting the Units
  • Connections
  • Operation

Mounting the Units
Mounting instructions can be found in Mounting the Transmitter or Receiver on page 11. Compatible optional hardware is listed on the Extron website (www.extron.com).

ATTENTION:

  • Installation and service must be performed by authorized personnel only.
  • Avoid ground potential differences between the transmitter and receiver installation sites, which can lead to equipment damage or a missing or unstable picture. If a potential difference cannot be avoided, remove the ground connection between the units and locally power both units (see Disconnecting the Ground on page 13). In this configuration, the DTP HDMI 4K 330 cannot extend analog audio and each unit requires a local power supply.

Connections

Extron-68-2265-01-DTP-4K-HDMI-Twisted-Pair-Extender-
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Transmitter Connections

  1. HDMI input connector — Connect an HDMI cable between this port and the HDMI output port (or DVI port, with an appropriate adapter) of the digital video source.

  2. Audio input connector — If desired, plug an analog audio input into the transmitter via this stereo mini jack connector.
    NOTE : The analog audio input on this connector is in addition to the digital audio that may be embedded in the HDMI input. See the figure at right to identify the connector tip, ring, and sleeve when you are making connections for the transmitter from existing audio cables. A mono audio connector consists of the tip and sleeve. A stereo audio connector consists of the tip, ring, and sleeve.

  3. RS-232 and IR connector — Connect a serial RS-232 signal, a modulated IR signal, or both to this 3.5 mm, 5-pole captive screw connector for bidirectional RS-232 and IR communication (see RS-232 and IR connector wiring on page 9 to wire the connector).

  4. DTP Output RJ-45 connector — Connect one end of a TP cable to this RJ-45 female connector on the transmitter. Ensure the opposite end of this cable is connected to the receiver DTP Input RJ-45 connector (see 6 on page 6).
    ATTENTION : Do not connect this device to a telecommunications or computer data network.
    NOTE : See TP cable termination and recommendations on page 7 to properly wire the RJ-45  connectors and for detailed NOTES.
    Signal LED — Indicates the unit is receiving a TMDS clock signal on the HDMI input.
    Link LED — Indicates a valid link is established between the units on the DTP input and output cable.

  5. Power input connector — Plug the included external 12 VDC power supply into either this 2-pole connector or the power input connector on the receiver (see ¢ on page 7). See Power supply wiring on page 8 to wire the connector.
    NOTES

    • One power supply is included with the transmitter and normally can power both units.
    • If you have removed the ground jumpers (see Disconnecting the Ground on page 13) because of ground potential differences, one DTP HDMI 4K 330 unit cannot remotely power the other unit. Each unit requires a local power supply.
      Receiver Connections
  6. Extron-68-2265-01-DTP-4K-HDMI-Twisted-Pair-Extender- \(7\) DTP Input RJ-45 connector — Connect one end of the TP cable from the transmitter output connector to this RJ-45 female connector. Ensure the opposite end of this cable is connected to the transmitter DTP Output RJ-45 connector (see 4 on page 5).
    ATTENTION : Do not connect this device to a telecommunications or computer data network.
    NOTE : See TP cable termination and recommendations on page 7 to properly wire the RJ-45 connectors and for detailed NOTES.

    • Signal LED — Indicates the unit is receiving a valid signal on the DTP In connector.
    • Link LED — Indicates a valid link is established between the units on the DTP input and output cable.
  7. HDMI output connector — Connect a display with an HDMI input port (or DVI input port, with an appropriate adapter) to display the transmitted direct digital image.

  8. Audio output connector — This 5-pole, 3.5 mm captive screw connector outputs the transmitted, unamplified, line level analog audio. Connect an audio device, such as an audio amplifier or powered speakers.
    See figure 4 to properly wire a captive screw output connector. Use the supplied tie-wrap to strap the audio cable to the extended tail of the connector.Extron-68-2265-01-DTP-4K-HDMI-Twisted-Pair-Extender-
\(8\) ATTENTION:
    • For unbalanced audio, connect the sleeves to the ground contact.
    • Do NOT connect the sleeves to the negative (-) contacts.
    NOTES:
    • If you have removed the ground jumpers (see Disconnecting the Ground on page

  1. because of ground potential differences, the DTP HDMI 4K 330 cannot extend analog audio. No analog audio is output.
    • The length of exposed wires is critical. The ideal length is 3/16 inch (5 mm).
    • If the stripped section of wire is longer than 3/16 inch, the exposed wires may touch, causing a short circuit.
    • If the stripped section of wire is shorter than 3/16 inch, wires can be easily pulled out even if tightly fastened by the captive screws.
    • Do not tin the power supply leads before installing them in the connector. Tinned wires are not as secure in the connector and could be pulled out.
    9 RS-232 and IR connector — Connect a serial RS-232 signal, a modulated IR signal, or both to this 3.5 mm, 5-pole captive screw connector for bidirectional RS-232 and IR communication (see RS-232 and IR connector wiring on page 9 to wire the connector).
    ¢ Power input connector — Plug the included external 12 VDC power supply into either this 2-pole connector or the power input connector on the transmitter (see 5 on page 5) (see Power supply wiring on page 8 to wire the connector).
    NOTES:
    • One power supply is included with the transmitter and normally can power both units.
    • If you have removed the ground jumpers (see Disconnecting the Ground on page
  2. because of ground potential differences, one DTP HDMI 4K 330 unit cannot remotely power the other unit. Each unit requires a local power supply.

Connector and Cable Details

TP cable termination and recommendations
Figure 5 details the TIA/EIA T 568B wiring standard. Use this standard to terminate TP cables with RJ-45 connectors.

NOTE: Do not use Extron UTP23SF-4 Enhanced Skew-Free AV UTP cable or STP201 cable to link the transmitter and receiver. The DTP HDMI 4K 330 Tx/Rx does not work properly with these cables.

Supported cables
The DTP HDMI 4K 330 is compatible with CAT 5e, 6, 6a, and 7 shielded twisted pair (F/UTP, SF/UTP, and S/FTP) and unshielded twisted pair (U/UTP) cable. Extron-68-2265-01-DTP-4K-HDMI-Twisted-Pair-Extender-
\(9\)

Cable recommendations
Extron recommends using the following practices to achieve full transmission distances up to 330 feet (100 m) and reduce transmission errors.\]

  • Use the following Extron XTP DTP 24 SF/UTP cables and DTP 24 connectors for the best performance:
    • XTP DTP 24/1000 Non-Plenum 1000 feet (305 m) spool 22-236-03
    • XTP DTP 24P/1000 Plenum 1000 feet (305 m) spool 22-235-03
    • XTP DTP 24 Plug Package of 10 101-005-02
  • If not using XTP DTP 24 cable, at a minimum, Extron recommends 24 AWG, solid conductor, STP cable with a minimum bandwidth of 400 MHz.
  • Terminate cables with shielded connectors to the TIA/EIA T 568 B standard.
  • Use no more than two pass-through points, which may include patch points, punch down connectors, couplers, and power injectors. If these pass-through points are required, use CAT 6 or 6a shielded couplers and punch down connectors.

NOTE: When using CAT5e and CAT6 cable in bundles or conduits, consider the following:

  • Do not exceed 40% fill capacity in conduits.
  • Do not comb the cable for the first 20 meters, where cables are straightened, aligned, and secured in tight bundles.
  • Loosely place cables and limit the use of tie wraps or Velcro®.
  • Separate twisted pair cables from AC power cables.

Power supply wiring

NOTES

  • One power supply is included with the transmitter and normally can power both units.
  • If you have removed the ground jumpers (see Disconnecting the Ground on page 13) because of ground potential differences, one DTP HDMI 4K 330 unit cannot remotely power the other unit. Each unit requires a local power supply.

Figure 6 shows how to wire the connector. Use the supplied tie-wrap to strap the power cord to the extended tail of the connector.

Extron-68-2265-01-DTP-4K-HDMI-Twisted-Pair-Extender-
\(10\)

CAUTION: Electric shock hazard —

  • The two power cord wires must be kept separate while the power supply is plugged in. Remove power before wiring.
  • The length and preparation of exposed wires is important (see the second and third audio connector NOTES on page 7 for details).

ATTENTION

  • This product is intended to be supplied by a Listed Power Unit marked “Class 2” or “LPS,” rated 12 VDC, 1.0 A minimum. Always use a power supply supplied by or specified by Extron. Use of an unauthorized power supply voids all regulatory compliance certification and may cause damage to the supply and the end product.
  • Unless otherwise stated, the AC/DC adapters are not suitable for use in air handling spaces or in wall cavities.
  • The installation must always be in accordance with the applicable provisions of National Electrical Code ANSI/NFPA 70, article 75 and the Canadian Electrical Code part 1, section 16. The power supply shall not be permanently fixed to a building structure or similar structure.
  • Power supply voltage polarity is critical. Incorrect voltage polarity can damage the power supply and the unit. The ridges on the side of the cord (see figure 6) identify the power cord negative lead.

To verify the polarity before connection, plug in the power supply with no load and check the output with a voltmeter.

RS-232 and IR connector wiring

Extron-68-2265-01-DTP-4K-HDMI-Twisted-Pair-Extender-
\(11\)

NOTES

  • The IR Tx and Rx line pair and the RS-232 Tx and Rx line pair must each cross once between this connector and the source or destination.
  • The length and preparation of exposed wires is important (see the second and third audio connector NOTES on page 7 for details).

Operation

Figure 8 shows the location of the power indicators on the front and rear panels of the transmitter and receiver.

  1. Power (and signal) LED (front panel) —
    • Amber — The unit is receiving power, either locally or remotely (on the DTP cable).
    • Green — The unit is receiving an active HDMI input, either on the HDMI input if a transmitter, or transmitted on the DTP cable if a receiver.
  2. Power LED (rear panel) —
    • Amber — The unit is receiving power remotely (on the DTP cable).
    • Green — The unit is receiving power locally.

After the transmitter, the receiver, and their connected devices are powered up, the system is fully operational. If any problems are encountered, ensure all cables are routed and connected properly.

NOTE: Ensure that the video source and display selected for the DDC are properly connected to the transmitter and receiver pair, and that the transmitter, the receiver, and the display have power applied before power is applied to the video source. If the other devices are not turned on before the video source, the image may not appear.

Reference Information

This section provides procedures for mounting the DTP HDMI 4K 330 Tx/Rx transmitter and receiver and disconnecting the ground between them.

  • Mounting the Transmitter or Receiver
  • Disconnecting the Ground

Mounting the Transmitter or Receiver

ATTENTION

  • Installation and service must be performed by authorized personnel only.
  • Avoid ground potential differences between the transmitter and receiver installation sites, which can lead to equipment damage or a missing or unstable picture. If a potential difference cannot be avoided, remove the ground connection between the units and locally power both units (see Disconnecting the Ground on page 13).

The 1-inch high, quarter rack width DTP HDMI 4K 330 transmitter or receiver can be placed on a table, mounted in a rack, or mounted under a desk or table. The receiver can also be mounted on a projector bracket.

Tabletop Use
Affix the included rubber feet to the bottom of the unit and place it in any convenient location.

Mounting kits
Mount the unit using any optional compatible mounting kit listed on the Extron website (www.extron.com), in accordance with the directions included with the kit. For rack mounting, see UL Guidelines for Rack Mounting on page 12.

UL Guidelines for Rack Mounting
The following Underwriters Laboratories (UL) guidelines pertain to the installation of the DTP HDMI 4K 330 enclosure into a rack:

CAUTION: Risk of minor personal injury:

  • Elevated operating ambient temperature — If the equipment is installed in a closed or multi-unit rack assembly, the operating ambient temperature of the rack environment may be greater than room ambient. Therefore, consider installing the equipment in an environment compatible with the maximum ambient temperature (Tma) specified by Extron.
  • Reduced air flow — Install the equipment in the rack so that the amount of air flow required for safe operation of the equipment is not compromised.
  • Mechanical loading — Mount the equipment in the rack so that uneven mechanical loading does not create a hazardous condition.
  • Circuit overloading — When connecting the equipment to the supply circuit, consider the connection of the equipment to the supply circuit and the effect that circuit overloading might have on overcurrent protection and supply wiring. Consider equipment nameplate ratings when addressing this concern.
  • Reliable earthing (grounding) — Maintain reliable grounding of rack-mounted equipment. Pay particular attentionexhaus to supply connections other than direct connections to the branch circuit
    (such as the use of power strips).

Disconnecting the Ground

If you cannot resolve a ground potential difference between the transmitter and receiver installation sites (as suggested by a missing or unstable picture), remove the ground connection between the units as follows:

NOTE: Once you have removed the ground jumpers, the DTP HDMI 4K 330 cannot extend analog audio and one unit cannot remotely power the other. No analog audio is output and each unit requires a local power supply.

  1. Disconnect any cables and remove the transmitter and receiver from any rack or other installation option.
  2. Remove and retain the screws securing the covers to the transmitter and receiver. Slide the covers forward slightly and lift them off both units (see figure 9).
    • Transmitter — Six screws, two on each side and two on top
    • Receiver — Eight screws, three on each side and two on topExtron-68-2265-01-DTP-4K-HDMI-Twisted-Pair-Extender- \(5\)
  3. Locate, lift off, and discard jumpers JMP2 and JMP3 from both units (see figure 10). Extron-68-2265-01-DTP-4K-HDMI-Twisted-Pair-Extender- \(5\)
  4. Reinstall the covers on both units, securing them in place with the screws removed in step 2.
  5. Reinstall both units in their racks or other installation option (see Mounting the Transmitter and Receiver on page 11).
  6. If you are using shielded cable, disconnect the cable shield from the connector at either end of the cable.
  7. Obtain a second 12 V power supply (one supply is provided with the transmitter and normally powers both units), and locally power both units (see Power supply wiring on page 8).

Extron Warranty

Extron warrants this product against defects in materials and workmanship for a period of three years from the date of purchase. In the event of malfunction during the warranty period attributable directly to faulty workmanship and/ or materials, Extron will, at its option, repair or replace said products or components, to whatever extent it shall deem necessary to restore said product to proper operating condition, provided that it is returned within the warranty period, with proof of purchase and description of malfunction to:

USA,
Canada, South America, and Central America:
Extron
1230 South Lewis Street Anaheim, CA 92805

U.S.A.
Europe:
Extron Europe
Hanzeboulevard 10 3825 PH Amersfoort The Netherlands

Asia:
Extron Asia Pte Ltd
135 Joo Seng Road, #04-01 PM Industrial Bldg. Singapore 368363 Singapore

China:
Extron China
686 Ronghua Road Songjiang District Shanghai 201611

Japan:
Extron Japan
Kyodo Building, 16 Ichibancho
Chiyoda-ku, Tokyo 102-0082 Japan

Africa and Middle
East: Extron Middle East
Dubai Airport Free Zone F13, PO Box 293666 United Arab Emirates, Dubai

This Limited Warranty does not apply if the fault has been caused by misuse, improper handling care, electrical or mechanical abuse, abnormal operating conditions, or if modifications were made to the product that were not authorized by Extron.

NOTE: If a product is defective, please call Extron and ask for an Application Engineer to receive an RA (Return Authorization) number. This will begin the repair process.

  • USA: 714.491.1500 or 800.633.9876
  • Europe: 31.33.453.4040 or 800.3987.6673
  • Africa and Middle East : 971.4.299.1800
  • Asia: 65.6383.4400
  • Japan: 81.3.3511.7655

Units must be returned insured, with shipping charges prepaid. If not insured, you assume the risk of loss or damage during shipment. Returned units must include the serial number and a description of the problem, as well as the name of the person to contact in case there are any questions.
Extron Electronics makes no further warranties either expressed or implied with respect to the product and its quality, performance, merchantability, or fitness for any particular use. In no event will Extron Electronics be liable for direct, indirect, or consequential damages resulting from any defect in this product even if Extron Electronics has been advised of such damage.
Please note that laws vary from state to state and country to country, and that some provisions of this warranty may not apply to you.

Worldwide Headquarters: Extron USA West, 1025 E. Ball Road, Anaheim, CA 92805, 800.633.9876

References

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