Extron DMP 128 FlexPlus C V AT Dante Digital Matrix Processor User Guide

: June 3, 2024
: Extron

Extron DMP 128 FlexPlus C V AT Dante Digital Matrix Processor

Revision Log

Date	Version	Notes
Sept. 23, 2019	1.0	Initial Release
Feb 12, 2020	1.1.0	Updated DMP Plus Series
June 25, 2020	1.2.0	Updated guide name to GoToConnect, formerly known as

JIVE.
Sep. 1st 2020| 1.2.1| Added VoIP Configuration file
Sep. 12 2022| 1.2.2| Updated Appendix

Introduction

This document provides essential instructions for registering the VoIP lines of DMP Plus Series, C V and C V AT models, as GoToConnect cloud-based SIP extensions.
DMP Plus Relates to the following products:

DMP 128 Plus C V / C V AT
DMP 128 FlexPlus C V AT
DMP 64 Plus C V / C V A

Note: Requires Firmware Version 108.0002 or higher

Configuring GoToConnect for DMP Plus Series VoIP Registration

Prior to proceeding with this guide, contact GoToConnect in order to add or purchase SIP extensions for use with the DMP Plus Series. The DMP Plus Series behaves as a 3rd party SIP device. The following credentials are required for each line that is to be used on the system

SIP Server and Port Number
Outbound Proxy and Port Number
Username (Authorization ID)
Password

Configuring DMP Plus Series VoIP Lines

VoIP configuration of the DMP Plus Series is handled exclusively through a web interface, served from the device itself. The VoIP landing page is accessed through an address of the format – http://192.168.254.254/www/voip.html
– where 192.168.254.254 in this example is the default IP address of the DMP Plus device. Up to 8 lines may be configured. Note that each line intended for use will require a unique Extension to be specified as part of the IP Office configuration process.

Network Interface Configuration

Click on the Network tab followed by Interface tab to set up the desired network interface on the DMP Plus Series; either LAN1 or LAN2 may be used for VoIP. VLAN tagging is available on either interface if required. Up to two DNS entries may be manually specified.

Click Apply after making any changes in order to restart the networking services on the device.

Transport Configuration

Click on the Transport tab to access signaling transport configuration. Check that the transport is set to UDP.
In the event that changes need to be made, click Apply to commit any adjustments to the device.

Line Registration

Click on the first line tab to be configured as part of the system, e.g. Line

Refer to the credentials provided by GoToConnect (Section 2.0).
User Name: Set this to match the User Name from GoToConnect.
Authentication Name: Same as the Username from GoToConnect
Authentication Password: Set to match the Password from GoToConnect.
Display Name: Optional. Specify an identifier for the line if required.
Primary Proxy Name /IP: Enter the SIP Server from GoToConnect
Primary Proxy Port: Specify the SIP Domain Port Number – 5060. Once the above settings have been entered, click the Apply button to save to the device. Do not attempt to register the line at this stage.

Outbound Proxy

NOTE: The following steps must be carried out in order to set the Outbound Proxy and Port Number required for GoToConnect registration.

Create a new blank text file using a suitable basic text editor. a. Example “voipConfig.conf”is attached to this PDF, see Section 3.9 i. Attached file is configured for Line1
Enter the following text into the document, replacing the 1′ inline1′ with the required DMP Plus Series line ID (1 8):
{“users”:[{“id”:”line “,”outbound_proxy”:” “outbound_proxy_port”:” “}]}
• Replace ” with the Outbound Proxy Address provided by GoToConnect (Section 2.0), if different.
• Change ” ” to the Outbound Proxy Port provided by GoToConnect (Section 2.0), if different.
Save the file as voipConfig.conf.
Navigate to the VoIP configuration webpage and click on the System tab.
Under Export System Configuration, click the Export button to back up the current VoIP configuration to disk. The file will be saved in the default web browser download directory.
Under Import System Configuration, click the Browse button to locate the voipConfig.conf file created in steps 1 to 3.
Click the Import button to update the DMP Plus Series with the new outbound proxy settings. A notification will appear once the settings have applied successfully.
Return to the Line – Registration tab and click Register to complete the registration process.

Codecs

The availability and priority of codecs may be changed from within the Audio tab. Codecs will only be available for use within phone calls if they are moved from the Available to the Assigned column. By default, G.711u and G.711a are assigned to the system. Codec assignment and priority can be set per line.

Currently GoToConnect supports G.711u, G.711a and G.722
Click the Apply button to commit any changes to the device.

Dialing

Use the Dialing tab to select the desired DTMF signaling method. The default DMP Plus Series mode is In-Band. Other available options are as follows:

Out of Band SIP INFO
Out of Band SIP INFO (RELAY)
Out of Band RFC 2833

GoToConnect will require the use Out of Band RFC 2833
Click Apply after selecting Out of Band RFC 2833 DTMF signaling method for the line. This can be set per line.

System Overview

Once all required lines have been registered to GoToConnect, use the Home tab to view a summary of the system, as required. In the example below, one of two registered lines (line 3) is currently in an active call. Appearance-specific (caller-specific) details for active calls can be accessed by clicking on the corresponding Line entry.

Troubleshooting

In the event of failure to register, review the following:

Check that the credentials provided by GoToConnect are correctly entered into the registration fields for each line.
Check network interface settings, including DNS fields. · Click on the Logs tab to inbound and outbound SIP transactions. The absence of inbound transactions indicates a network routing problem. Registration-specific problems may be indicated by corresponding SIP responses such as 403 Forbidden.

Configuration File Attached to PDF

If needed, the configuration file “voipConfig.conf” is attached to the PDF

To access the file select “Attachments” from the left side bar see figure A1
Then save the attachment, before uploading to DMP Plus see Figure A2 below

Appendix A: RTP Port Range

The default port range for VoIP RTP traffic on the DMP Plus Series is 50000 50999. To change this range, the following steps must be carried out. There are two methods that can be used to change adjust the RTP port Range

Note: Requires Firmware 1.08.0002 or later.

Method 1 Internal Webpage

From internal webpage Select Network then Advanced Tab
Adjust the Start and End port for RDP

Method 2 Configuration file

a. Create a new blank text file using a suitable basic text editor. i. Example “voipConfig.conf”is attached to this PDF, see Section 3.9
b. Enter the following text into the document (in this example, the port range is being changed to 50000 – 50999; replace these values with the desired range) – {“network”:{“rtpstartport”:50000,”rtpendport”:50999}}
c. Save the file as voipConfig.conf.

d. Navigate to the VoIP configuration webpage and click on the System tab.
e. Under Export System Configuration, click the Export button to back up the current VoIP configuration to disk. The file will be saved in the default web browser download directory.
f. Under Import System Configuration , click the Browse button to locate the voipConfig.conf file created in steps 1 to 3.

g. Click the Import button to update the DMP Plus Series with the new RTP Port Range settings. A notification will appear once the settings have applied successfully. Page 15 of 18

Appendix B: Automatic Line Re-Registration

Some call managers and networks go into maintenance windows which do not allow VoIP endpoints to register or maintain their registration. To help resolve this issue the Automatic Line Re-Registration function can be configured to re-register a line if line registration is unexpectedly lost. This function causes the VoIP interface to re-attempt a line re-registration if the first automatic re-registration attempt fails.
In order to use this feature, the line must first be registered to the call manager. Note: When enabled, this function will attempt re-registration once the SIP timer has expired. By default the SIP timer is set to 3600 seconds (60 mins). By default, the Automatic Line ReRegistration feature is disabled, with the “registration_fail_retry_count” set to zero (0).
To set up Automatic Line Re-Registration, the following steps must be carried out. Requires Firmware 1.08.0002 or later.

Method 1 Internal Webpage

From internal webpage Select Network then Advanced Tab
To Enable the Automatic Line Re-Registration select the check box
Enter Retry Count ( 0 99) a. This is the number of attempts a Line will make to re-register i. Example below is set to twenty (20) reconnections attempts ii. If this is set to zero (0), the feature is disabled
Enter Retry Delay (120 3600 seconds) a. Amount time between registration attempts in seconds i. Example above is set to 300 seconds (5 mins) between reconnections attempts
Once Set hit Apply

Method 2 Configuration file

Create a new blank text file using a suitable basic text editor
a. Example “voipConfig.conf”is attached to this PDF, see Section 3.9
Enter the following text into the document
a. This is the number of attempts a Line will make to re-register i. Example above is set to five (5) reconnections attempts ii. If this is set to zero (0), the feature is disabled iii. Valid Range of values: 0 – 99
b.
Amount time between registration attempts in seconds i. Example above is set to 300 seconds (5 mins) between reconnections attempts ii. Valid Range of values: 120 – 3600
Save the file as voipConfig.conf.
Navigate to the VoIP configuration webpage and click on the System tab.
Under Export System Configuration, click the Export button in order to back up the current VoIP configuration to disk. The file will be saved in the default web browser download directory.
Under Import System Configuration, click the Browse button to locate the voipConfig.conf file created in steps 1 to 3.

Click the Import button to update the DMP Plus Series with the new settings. A notification will appear once the settings have applied successfully.

To disable to Auto-Reregistration mode, send the following string using the same method:

_{“network”{“registration_fail_retry_count”:0,”registration_fail_retrydelay”:200}}

Documents / Resources

| Extron DMP 128 FlexPlus C V AT Dante Digital Matrix Processor [pdf] User Guide
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