Lowe s SPL0821889 4.5 Mm Rigid Vinyl Flooring User Manual

: June 1, 2024
: Lowe s

Table of Contents

Lowe’s SPL0821889 4.5 Mm Rigid Vinyl Flooring
Product Usage Instructions
Warranties
- Product-Specific Warranties and Warranty Periods
OBLIGATIONS OF OWNER
GENERAL TERMS AND CONDITIONS
Light Commercial Defined
CARE AND CLEANING
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Lowe’s SPL0821889 4.5 Mm Rigid Vinyl Flooring

Lowe-s-SPL0821889-4-5-Mm-Rigid-Vinyl-Flooring-PRODUCT

Specifications

Product Type: Rigid Vinyl Flooring
Thickness: 4.5 mm
Wear Layer Thickness: 12 mil
Waterproof: Yes
Stain Resistance: Yes
Joint Integrity: Yes
Wear Resistance: Yes

Product Usage Instructions

Installation

Before starting the installation process, ensure that the subfloor is clean, dry, and level. Follow the manufacturer’s guidelines for the specific type of rigid vinyl flooring you have purchased.

Cleaning and Maintenance

Regularly sweep or vacuum the floor to remove dirt and debris.
Clean up spills immediately using a damp cloth.
Use a mild detergent solution for tougher stains, but avoid harsh chemicals that can damage the floor.

Protection

Avoid dragging heavy furniture across the floor to prevent scratches.
Use furniture pads or coasters to protect the flooring surface.
Place doormats at entry points to reduce dirt and moisture tracking onto the floor.

Temperature and Humidity

Maintain a consistent room temperature and humidity level to prevent expansion or contraction of the flooring material. Avoid extreme temperature changes.

FAQ

Q: What is covered under the Waterproof Warranty?

A: The Waterproof Warranty covers the luxury vinyl flooring product itself against topical moisture or water exposure. It does not extend to damage of the subfloor or adhesives.

Q: How is wear through defined in the Wear Resistance Warranty?

A: Wear-through is defined as the complete loss of the wear layer so that the printed pattern or design is altered. Gloss reduction is not considered wear under this warranty.

Q: What is a Dent Proof warranty?

A: The Dent Proof warranty ensures that the vinyl layer of the floor plank or tile will not indent from normal use, with specific criteria for measurement of indentation.

The Manufacturer provides the following limited warranties, applicable to its luxury vinyl flooring. The Manufacturer warrants its luxury vinyl flooring for defects in material and/or workmanship that relate to the performance of the flooring in accordance with the terms of these warranties for the prorated time period and during the stated period of the warranties herein. These warranties are the sole warranties applicable to the named product.

Warranties

The following limited warranties apply to all Rigid LVT luxury vinyl flooring products:

Joint Integrity

The Manufacturer warrants that the locking system contained in your luxury vinyl flooring will not fail.

Manufacturing Defects Warranty

The Manufacturer warrants that your luxury vinyl flooring will be free of manufacturing defects.

Waterproof Warranty

The Manufacturer warrants that your luxury vinyl flooring will be 100% waterproof and the structural integrity of the floor will not be significantly diminished by exposure to water.1

Household Stain Resistance Warranty

The Manufacturer warrants your Rigid LVT luxury vinyl flooring will resist stains from common household products, excluding permanent marker, permanent dyes, and finishing stains.

Wear Resistance Warranty

The Manufacturer warrants that your luxury vinyl flooring will resist wearing through the wear layer under normal household conditions.2
These limited warranties are subject to the conditions described in the Conditions section below.
1 The Waterproof Warranty applies to the luxury vinyl flooring product itself and does not extend to damage of the subfloor or adhesives. The warranty refers to topical moisture
or topical water exposure. It does not cover moisture or water coming from below/underneath the product and does not cover flooding or intentional damage or misuse. 2 “Wear through” is defined as complete loss of the wear layer so that the printed pattern or design is altered. Gloss reduction is not considered wear and is not covered

Product-Specific Warranties and Warranty Periods

The following chart shows additional limited warranties that are available for specific Rigid LVT flooring products.
To check which warranties apply to your product, locate the product box on the left side that matches your flooring type.
Then, note the claimed warranties from the columns to the right.
This chart also shows the warranty period for each product. The warranty period applies to all standard and product-specific warranties.

Note: N/A means not applicable/not covered for the style

RIGID LVT| LIMITED RESIDENTIAL WARRANTY PERIOD| LIMITED LIGHT COMMERCIAL WARRANTY PERIOD| DENT PROOF| ALL PET ®| PET PROOF| WETPROTECT ®| CLEANPROTECT ®
---|---|---|---|---|---|---|---
Eastward 4.5 4.5 mm / 12 mil| 25 Years| 6 Years| N/A| Y| N/A| N/A| N/A
Billiard 4.5 4.5 mm / 12 mil| 25 Years| 6 Years| N/A| Y| N/A| N/A| N/A

Product-specific warranties include the following, when applicable:

Dent Proof

The Manufacturer warrants that the vinyl layer of the floor plank or tile will not indent from normal use of the product.
“Vinyl layer indentation” is defined as a visual impression that can be measured greater than 0.08 inch (2 mm) from everyday household drops of no more than 72 inches (1.8 m) from the floor.

All Pet

The Manufacturer warrants that your luxury vinyl flooring will resist stains from all domestic pets, including stains from vomit, urine, or feces.

Pet Proof

The Manufacturer warrants that your luxury vinyl flooring will resist scratching and stains from all domestic pets, including stains from vomit, urine, or feces.

CleanProtect

Antimicrobial product protection is effective against certain common bacteria that cause stains, odors, and product degradation. Antimicrobial protection is not designed to protect users from disease-causing bacteria.
The Manufacturer disclaims liability for any sickness or death caused by microbes on the flooring surface or any associated medical expenses.
Antimicrobial product protection is limited to the top surface of the product itself and does not protect against disease-causing bacteria.
In the event of an antimicrobial warranty claim, the Manufacturer may examine the product and determine the extent to which the protection has been diminished.

WetProtect® Waterproof Flooring System

The Manufacturer warrants that your luxury vinyl flooring will be 100% waterproof and the structural integrity of your floor will not be significantly diminished by exposure to water.
The Manufacturer warrants that your luxury vinyl flooring will not be damaged due to wet mopping or everyday household spills.
The Manufacturer warrants that the subfloor layer immediately below your luxury vinyl flooring will not be damaged due to wet mopping or everyday household spills penetrating properly installed joints.3

Installation Instructions (WetProtect)

The entire perimeter of the installation must be sealed with the WetProtect-compatible molding system or 100% silicone sealant in accordance with the installation instructions.
For sections where the WetProtect-compatible molding system cannot be used, seal the perimeter with 100% silicone sealant. All expansion spaces must be filled with 3/8-inch compressible PE foam backer rod and covered with 100% silicone sealant.
Apply 100% silicone sealant to all moldings at the point of contact with the flooring surface. Apply silicone sealant at all connections to doorframes or any other fixed objects.

Limitations (WetProtect)

“Subfloor damage” is defined as visible mold or mildew growth on the surface of a concrete or wood subfloor due to topical moisture penetrating a properly installed joint as well as any rot or decay of a wood subfloor caused by topical moisture leaking through the joint system. In all cases, subfloor damage must be the result of topical moisture leaking through a properly installed joint.
Subfloor damage originating from moisture underneath the installed floor, or penetrating around the perimeter of the installation, is excluded.

Remedy (WetProtect)

For claims involving subfloor damage,the Manufacturer will cover reasonable labor costs to clean visible mold and mildew growth using industry standard methods. For wood subfloor damage, the Manufacturer will cover reasonable labor and materials costs to repair or replace only the damaged sections of subfloor. Replacement or cleaning of insulation, floor joists, or other structural, mechanical, or electrical components is excluded. Consequential damages, including any medical issues related to mold or mildew growth, are also excluded.
3 The WetProtect Waterproof Flooring System Warranty applies to the Rigid LVT product and the subfloor.
The warranty does not cover damage resulting from a failure to fully engage the locking system around all sides of each plank during installation.

OBLIGATIONS OF OWNER

Owner must submit notice of all claims under these warranties to the retailer within the specified warranty period. Claims must be submitted in writing.
These warranties apply to Rigid LVT luxury vinyl flooring to the extent product is installed and maintained in accordance with our most recent installation and maintenance procedures.
For the most up-to-date procedures, please visit www.mohawkflooring.com.
The original owner agrees to provide proof of purchase and compliance with recommended installation and maintenance procedures when a claim is filed.
If you find a defect or other matter covered by any of the limited warranties described previously, notify the retailer who sold you the floor covering material.
The retailer will review and, if necessary, file a claim with the Manufacturer and help answer any questions you may have.

GENERAL TERMS AND CONDITIONS

Rigid LVT luxury vinyl flooring is warranted as indicated above in continuous climate-controlled interior environments. The following general terms and conditions apply.
If you have questions regarding the warranty information, please contact your retailer or Rigid LVT sales representative.

These warranties apply only to the original owner and the first installation of the product and are nontransferable. The “original owner” is the person stated as the buyer on the purchase document(s).
The Manufacturer will, at its option, repair or replace product not meeting the above-listed warranties according to the proration schedule set out below. When replacement of the flooring is made, only new material from the current product range at the time of the claim will be supplied by the distributor or retailer. If the product was originally professionally installed, the Manufacturer will evaluate additional costs associated with any defective product and, at its option, may choose to provide assistance. It may be necessary to engage a certified inspector to assess the reported issue(s). Rigid LVT will determine if such engagement is necessary.
The Manufacturer’s responsibility under these warranties only applies to hidden defects that were not visible before or during the installation of the Rigid LVT luxury vinyl flooring. Material installed with visible defects is considered accepted by the owner.
These warranties do not apply to Rigid LVT luxury vinyl flooring that has been subject to abnormal use or conditions or abused in any way. “Abnormal use or conditions” includes, but is not limited to, damage from plumbing or appliance leaks, storms, or floods; damage from smoke, fire, or other casualty events; and damage caused by negligence or improper alterations of the original manufactured product. “Abuse” is any use of the flooring that is unreasonable considering the normal and expected uses of Rigid LVT luxury vinyl flooring in a residential or light commercial environment. These warranties apply only to indoor installations of flooring in dry and climate-controlled conditions. The feet of furniture must always be covered with appropriate protective material. Chairs, sofas, or furniture with casters must be fitted with soft rubber wheels and placed on an adequate protective mat, or casters must be placed in protective caster cups. 4
These warranties apply only to first quality Rigid LVT luxury vinyl flooring purchases. The Manufacturer is not responsible for damages to the extent caused by a failure to install product in accordance with Rigid LVT Vinyl Installation Guide over approved substrates and underlayments or a failure to use the recommended adhesives and seam bonds/sealers. The warranty period begins on the date of the original installation.
The Waterproof Warranty excludes damage to furniture, fixtures, walls, subfloors, moldings, trims, underlayments, radiant heating elements, or anything not related to Rigid LVT luxury vinyl flooring. Any damage resulting from mold and mildew growth is not covered under the Waterproof Warranty.
The WetProtect Warranty excludes damage to furniture, fixtures, walls, moldings, trims, or radiant heating elements and excludes damage, including mold and mildew growth, from moisture originating underneath the installed floor or penetrating around the perimeter of the installation.
For pet-related issues, clean any affected area immediately. Any scratching and/or staining resulting from urine, feces, or vomit from anything other than a domestic pet is not covered under these warranties.
Walk-off mats must be placed at all exterior entrances to protect Rigid LVT luxury vinyl flooring from soil, grit, deicers, asphalt sealers, and other contaminants capable of damaging the flooring. Suitable walk-off mats should contain both soft and firm fibers to facilitate removal of wet or solid contaminants from shoe soles. An extra set of walk-off mats should be available for each entrance so the mats can be replaced and cleaned weekly during routine maintenance, or more often depending upon site and weather conditions.
This routine will prevent walk-off mats from becoming the source of tracked-on contaminants. Walk-off mats should be large enough to allow adequate soil removal.
These warranties do not apply to damage from exposure to extreme heat or sunlight exposure, dryness, or stains as a result of chemical or industrial products (other than recommended cleaning products).
These warranties exclude damage caused by hydrostatic pressure (water or moisture under the floor that is transmitted to the surface through exerted pressure) or other conditions related to water or moisture originating below the floor.
Material must be checked carefully for defects before and during installation and under sufficient lighting. Products with visible defects must not be installed under any circumstances. The retailer must be informed in writing of such defects within 15 days. After this time has elapsed, no further claims will be accepted. Color and gloss issues resulting from material added to an existing installation at a later date and non-warranty-related repairs are excluded from coverage.
These warranties do not apply to gaps that are 1/16 inch or less (1.57 mm), or gaps around the perimeter/fixed objects. Baseboard and/or quarter round should be used to cover all such gaps.
This warranty document is a legal document and sets out the sole obligations of the Manufacturer, so please be sure to read this warranty document in full. No person, party, or entity is authorized to modify or extend the warranty without express permission of the Manufacturer. These limited warranties give you specific legal rights and contain the entire scope of the Manufacturer’s responsibilities, and you may also have other rights, which vary from state to state.
EXCEPT THOSE STATED IN THIS WARRANTY DOCUMENT, THE MANUFACTURER MAKES NO OTHER WARRANTIES, EXPRESS OR IMPLIED. EXCEPT WHERE PROHIBITED BY LAW, ALL OTHER WARRANTIES — INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES5 OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE — ARE EXPRESSLY DISCLAIMED AND THEREBY EXCLUDED. NO WARRANTIES — EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE — EXTEND BEYOND THOSE EXPRESSLY SET FORTH IN THIS WARRANTY DOCUMENT. CONSEQUENTIAL, SPECIAL, AND INDIRECT DAMAGES ARE EXPRESSLY EXCLUDED AND DISCLAIMED.
Please note that some states do not allow for the exclusion of consequential damages, in which case the foregoing may not apply to you.
TO THE EXTENT ALLOWED BY LAW, THE MANUFACTURER’S ENTIRE LIABILITY AND THE EXCLUSIVE REMEDY IS CONTAINED IN THIS WARRANTY DOCUMENT. THE MANUFACTURER’S TOTAL AND COMPLETE LIABILITY UNDER THESE LIMITED WARRANTIES IS LIMITED TO THE ACTUAL COST OF REPAIR OR REPLACEMENT OF ONLY THE AFFECTED AREA OF THE PRODUCT MEASURED TO THE NEAREST WALL, DOORWAY, OR ENTRANCE. THE MANUFACTURER RESERVES THE RIGHT TO CORRECT ANY DEFECT PRIOR TO THE FLOORING BEING REMOVED OR REPLACED OR ANY SETTLEMENT BEING OFFERED.
THESE LIMITED WARRANTIES CONSTITUTE THE ENTIRE AGREEMENT OF THE PARTIES, AND NO WAIVER OR AMENDMENT SHALL BE VALID UNLESS IN WRITING AND SIGNED BY AN AUTHORIZED REPRESENTATIVE OF THE MANUFACTURER.

5 By “implied warranties” the Manufacturer means warranties that the law presumes to have been given by the seller even though they are not set out in writing.
PLEASE NOTE: Some states do not allow the exclusion or limitation of incidental or consequential damages, or limitations on how long an implied warranty lasts, so the above limitation or exclusion may not apply to the original owner.

Light Commercial Defined

The Manufacturer warrants only first quality products for recommended light commercial use such as those outlined in the below Light Commercial Application Chart.
Products will perform as warranted for the stated warranty period when installed in accordance with the Rigid LVT Vinyl Installation Guide over approved substrates and underlayments, using the recommended adhesives if applicable.
Light commercial use” is defined as use in environments that do not experience normal to heavy commercial traffic, such as those outlined in the Light Commercial Application Chart below. PLEASE NOTE, warranty exclusions apply with respect to casters and other rolling loads due to the unusual characteristics of this type of wheeled traffic.
The intended applications include privately owned in-house businesses, such as daycare centers, doctor’s and dentist’s offices, barber shops and beauty salons. For questions regarding the type of use that is considered “light commercial,” please contact the Manufacturer’s Technical Services department prior to purchase and installation.
The Manufacturer is not responsible for usage that is not in compliance with any regulation or code.

Light Commercial Application Chart

COMMERCIAL BUILDING TYPE| EXAMPLES OF COMMERCIAL BUSINESS TYPE| RECOMMENDED APPLICATION AREAS
---|---|---
HEALTHCARE| Medical Clinics, Retirement Centers, Doctor’s Offices, Hospice Care Centers, Assisted Living Facilities| All Non-Required “Clean Room” Areas — Corridors, Patient Rooms, Lobbies, Waiting Rooms, Cafeterias, Exam Rooms, Common Areas
CORPORATE| Banks, Professional Offices| Offices, Hallways, Lobbies, Reception Areas, Bathrooms, Break Rooms, Conference Rooms
RETAIL| Retail Stores, Main Street Boutiques, Art Galleries, Bookstores, Coffee Shops, Dry Cleaners, Gift Shops, Jewelry Stores, Beauty Salons, Barber Shops| Dressing Rooms, Entire Store
MULTIFAMILY HOUSING| Apartments, Condos, Military Housing| Any Rooms (includes Common Areas)
HOSPITALITY| Hotels, Motels, Restaurants| Hallways (excludes Commercial Kitchens)
EDUCATION| Daycares, Preschools, Elementary Schools, Secondary Learning Facilities, Universities, Libraries| Dorms, Common Areas. Cafeterias, Auditoriums, Libraries (excludes Gymnasiums)

CARE AND CLEANING

Preventative Maintenance

Prevent indentations and scratches with the use of nonstaining floor protectors on the legs of chairs, appliances, and all heavy furniture. Floor protectors should be at least one inch in diameter.
Do not flood floor or subject to standing water.
Protect your floor from tracked-in dirt by using mats at all outside entrances. Mats should have a nonrubberized backing and be marked as nonstaining.
Avoid tracking in tar or asphalt from driveways.
Avoid high-heeled shoes on your floor, as they can cause permanent indentations.
Protect your floors against burns. Burns from cigarettes, matches, or other extremely hot items can cause permanent damage.
Avoid exposure to direct sunlight for prolonged periods, as this can cause discoloration.

Cleaning and Maintenance

Spills should be cleaned up immediately.
Use a damp mop to remove loose dirt.
Wash the floor with nonabrasive, neutral pH floor cleaner.
Thoroughly rinse the entire floor with fresh, clean water. Remove rinse water and allow the floor to dry completely.

DO NOT use the following on your Rigid LVT floor:

Soap-based detergents
Abrasive or mop-and-shine products
Floor wax
Ammonia
Vacuum cleaner with a rotating beater bar
Always read the cautionary information on all cleaners prior to use, and try in an inconspicuous area to ensure desired results.
IMPORTANT: Never push, pull, or drag furniture, appliances, or other items across the floor. Always place hardboards over flooring or lift and carry furniture and other heavy items.

Residential Limited Lifetime Warranty Proration