Canon CR-N500 Remote Camera Installation Guide

REMOTE CAMERA
CR – N500

DIE 0584 A
Installation Guide
Important Information

CR-N500 Remote Camera

This “Installation Guide/ Important Information” is comprised of pages [1/2] and [2/2]. Please be sure to read the “Safety Precautions” section for correct use. After reading this “Installation Guide/Important Information”, keep it in a readily accessible location for future reference. This camera is for indoor use only.

• The cameras described in this document may include models not available in your country and /or region.
• HDMI is a trademark or registered trademark of HDMI Licensing Administrator, Inc. in the United States and other countries.
• All other company or product names used in this document are trademarks or registered trademarks of their respective holders.
• The contents of this document are subject to change without any prior notice.

The latest user manuals and software, etc. for this product can be downloaded from the following website. The user manuals explain the camera settings and operations. Read them carefully before using the camera to ensure correct use.

global.canon/ncsp

Check Included Items

Camera
Ceiling Plate
Safety Wire 3 m (9.8 ft.)
Wire Stopper (for safety wire)
Camera-to-Mount Safety Wire 10 cm (3.94 in.)
M3 Screw x 6 (for camera mounting, camera-to-mount safety wire, and wire stopper x 4)
Compact Power Adapter
Power Cable
IR Remote Controller
Size AAA Battery x 2 (for IR remote controller)
Printed Materials

Symbols used in this manual
Parts indicated in the “Installation Guide/Important Information” [2/2] with this icon are not included with the camera, and should be prepared by the user.

Safety Precautions

Warning Failure to follow the instructions may result in death or serious injury.
Do not install in the following places:

• Places in direct sunlight, near heat-generating objects, or locations subject to high temperatures.
• Places near fire sources or flammable solvents (alcohol, thinner, fuel, etc.).
• Humid or dusty places.
• Places subject to oily smoke or steam.
• Confined or enclosed places.

Failure to do so may result in fire or electric shock.
Notes on installation at high places

• For installation or inspection of this camera, consult the dealer where you purchased the product.
• Install the camera in a way that ensures sufficient holding strength according to the mounting place such as the wall, ceiling, etc. Also, make sure that the mounting place can sufficiently support the total weight including the mounting parts and reinforce it if necessary.
• Prepare fixing screws suitable for the location and type of surface the camera is to be installed.
• Periodically check the mounting brackets and screws for rust and loosening.
• Do not install in unstable places, places subject to significant vibration or impact, or places subject to salt damage or corrosive gas.
• Be sure to attach the safety wire when installing the camera.
• Use the included ceiling plate to install the camera. Do not install it with only the tripod screws.

Failure to do so may result in the camera falling or other accidents.
General notes on the camera

• If any defective conditions such as smoke, strange sounds, heat, strange odors, damage or cracks on the external case are discovered, immediately stop using the camera, unplug the power cable from the outlet (or the LAN cable for PoE+ power supply), and contact your nearest dealer. Place the compact power adapter near the power outlet and avoid placing objects around the power plug so that the power can be turned off immediately in the event of an emergency.
• Do not touch the camera or the connecting cables during a thunderstorm.
• Do not disassemble or modify the camera.
• Do not scratch, pull, or forcefully bend the cables, or put a load on their connections.
• Do not spray the camera with water, or otherwise make it wet.
• Do not touch the camera, the compact power adapter, cable connectors, power plugs, or power outlets with wet hands.
• Do not allow water, metal or other foreign objects to enter the camera.
• Do not use flammable sprays near the camera.
• Do not leave the compact power adapter (or the LAN cable for PoE+ power supply) connected when the camera is not in use for long periods.
• Do not use flammable solvents such as alcohol, paint thinner or benzine when cleaning the camera.
• Do not block the air intake or air exit vents.

Failure to do so may result in fire or electric shock.
Notes on Power Supply

• Use only the included compact power adapter when using an AC adapter.
• The included compact power adapter and power cable are for this product only. They cannot be used for other devices.
• Do not place heavy objects on the power cable (or the LAN cable for PoE+ power supply) or pull, forcibly bend, scratch or modify it.
• Do not allow metal pins or debris to touch the power plug or terminals.
• Wipe any dust off of the power plug. Also, if the connection is made to the power outlet in a dusty area, take measures to prevent tracking.
• Make sure the power plug (or the LAN cable for PoE+ power supply) is seated all the way, and do not use it when the insertion is insufficient.
• Do not use a damaged power plug or a loose power outlet, or use it in a manner that exceeds the rating of the wiring device such as connecting multiple plugs to an outlet.

Failure to do so may result in fire or electric shock.
Notes on batteries

• Do not put batteries in the fire, or do not heat, short circuit or disassemble them.
• Do not charge the included batteries.
• Do not use batteries other than those specified.

Failure to do so may result in fire or electric shock.
Do not use the product at:

• Places where the use is prohibited, such as in hospitals and on airplanes.
• Places within reach of babies and toddlers.

Use at such places can cause equipment to malfunction due to radio waves and lead to accidents, or cause electric shock and injuries.

Caution Failure to follow the instructions may result in injuries or property damages.

Notes on installation

• Installation must be carried out safely and securely in accordance with the relevant regulations for technical standards of electrical installation.

Failure to do so may result in accidents.

Notes on installation

• Take care not to damage wiring or piping.

Failure to do so may result in damage to surrounding items.
General notes on the camera

• Do not touch the edges of metal parts with bare hands.
• Be careful not to get your fingers caught when installing.

Failure to do so may result in injuries.
Notes on batteries

• Remove the batteries when they have been used up or will not be used for a long time.

• When replacing the batteries, replace both batteries at the same time.
  Also, do not use different types of batteries together.

• Make sure + and of the battery are oriented correctly.

• If any liquid from inside the battery gets on your body due to leakage, rinse it off thoroughly with water.

Failure to do so may result in injuries and malfunctions.

Important

• Do not install the camera in places where radiation, X-rays, strong radio waves or strong magnetism are generated. It may cause video and audio disturbance, noise, or malfunctions.
• We recommend the installation of a lightning arrester (a surge protection device) as a measure against failures caused by lightning strikes.
• Take measures to remove static electricity before performing any procedures.
• Do not connect the PoE cable to the RS-422 terminal.
• Do not connect the compact power adapter to a transformer.
• If there is condensation, please wait to power on, until the condensation dissipates.
• Do not hold the device by the camera head.
• Do not turn the camera rotator by hand.
• After turning off the power, do not turn the power on again for at least five seconds.
• Do not point the camera at strong light sources (such as the sun on a clear day or strong artificial light sources). Internal components such as the image sensor could be damaged.
• Do not carry the camera on a tripod.

Precautions for Use (Disclaimer)

Compliance with Applicable Laws/intellectual Property Rights: Please note that your use of this product may subject you to certain laws, rules and regulations, including but not limited to, privacy, wiretapping and intellectual property and publicity laws. Please be sure your use of this product and/or any resulting recordings or footage complies with applicable laws, rules and regulations.
Canon Inc. and its affiliates shall have absolutely no liability with respect to any claims made by third parties that your use of this product does not comply with applicable laws, rules and regulations and any resulting claims brought against you by third parties alleging non-compliance with such laws, or otherwise violates any third party’s intellectual property, personal, privacy or proprietary rights as a result of your use of the product. We are also not responsible to you for any liability whatsoever resulting from your use, and/or installation of this product, and/or any loss of any recordings or footage.
Limited Warranty: Please check the in-box materials for more information about the limited warranty that pertains to your product.
Installation: This product should NOT be installed outdoors. You are solely responsible for the proper installation of this product. To the extent permitted by law, Canon Inc. and its affiliates shall have absolutely no liability to you with respect to any damages or liabilities associated with the improper use of, or the installation of this product, or for any personal injuries sustained by you or any third parties as a result of any such improper use or installation of this product, whether or not the installation of this product was by you, or by any third party.

Privacy:

• Do not install this product in areas where people have a reasonable expectation of privacy, including but not limited to, bedrooms, dressing rooms, locker rooms and rest room facilities.
• Some jurisdictions require signage disclosing the existence of camera equipment. Please check your own area’s laws for requirements.
• Making audio recordings is heavily regulated and can vary significantly by area. Please check laws in your jurisdiction before making any audio recordings.

OTHER IMPORTANT INFORMATION: Please see other important information pertaining to the use of this product by reading our Settings Guide, which can also be found at global.canon/ncsp, prior to using this product.

About lamp

Power shortage
Orange light BLINKING| PT position error
Firmware being updated Device failure
POWER lamp| Orange light ON| Standby
Green light ON| Power on
Green light BLINKING| Initializing (Starting and restarting) IR remote control signal received (Blinks twice)
Moving to or returning from standby Device failure
Tally lamp| Red light ON| Distributing data
Green light ON| Preparing to distribute data

Before using the camera

Initial settings
Be sure to make the initial settings before use.
If the initial settings are not made, the video cannot be outputted.
Refer to the “Settings Guide” for details.

SERVICE switch settings
Set the camera number to be operated by the IR remote controller and frame frequency of the output video.
Switches should be set before turning on the power.

Notes for When and After Installing the Camera

When Installing the Camera
Installation at high places

Caution
Request a professional installer for all installation work. Never try to install the camera yourself. Doing so may result in unforeseen accidents such as dropping the camera or electric shock.

When installing the camera at a high place, use the ceiling plate to fix the camera. Fix the ceiling plate tightly with four M4 screws (pan head, binding head, etc.).
When working with the camera upside down, support the camera to prevent it from wobbling in order to attach or remove the rubber feet or the camera- to- mount safety wire. Keep the four rubber feet and four screws that have been removed for reuse in case of a change in the installation.
Ceiling mount
The camera is hung upside down from the ceiling or other location using the ceiling plate.
The procedure provided in the “Installation Guide/Important Information” [2/2] explains this installation method. The weight of the camera (body only) is Approx. 4.1 kg (9.04 lb.). Reinforce the ceiling depending on its structure and material to ensure the sufficient holding strength to support the total weight including the camera and the mounting parts, and install.
Standing mount
The camera is fixed to a high place using the ceiling plate.
Follow the same procedure as for the ceiling mount, except for the direction of the camera and logo plate inversion.
Tripod mount
Attach the tripod by fixing two screws to the two screw holes for tripod.
Use 1/4-20UNC screws and tighten them securely, and set the tripod on a flat surface with no steps.
Also refer to the instructions in the “Installation Guide/Important Information” [2/2], if necessary.

Desktop
Install the camera on a stable, horizontal surface such as a table.
Also refer to the instructions in the “Installation Guide/Important Information” [2/2], if necessary.

Connecting the Camera

1. LAN terminal
   This terminal is for a network connection (RJ-45 connector).
   The built-in PoE+ (Power over Ethernet+) function allows the camera to be powered by a PoE+ HUB that complies with IEEE802.3at Type 2 via a LAN cable.
   Use a category 5e or higher STP (shielded type) LAN cable, up to 100 m (328 ft.) in length.
   Important
   • Some PoE+ HUBs can limit the power for each port, but applying limits may interfere with performance. In this case, do not limit the power.
   • Some PoE+ HUBs have limits for the total power consumption for the ports, which can interfere with performance when multiple ports are in use. For more information, check the instruction guide for the corresponding PoE+ HUB.

2. USB terminal
   For future expansion.

3. Memory card slot
   For future expansion.

4. RESET switch
   Initialize the camera settings to the factory defaults. Refer to the “Settings Guide” for details.

5. HDMI OUT terminal
   Terminal for HDMI output.

6. SERVICE switch
   Set various functions.
   (Refer to “Before using the camera” > “SERVICE switch settings”.)

7. 3G-SDI OUT terminal
   Terminal for 3G-SDI output (BNC).

8. GEN-LOCK terminal
   Terminal for the synchronization signal input (BNC) to synchronize the videos from the camera and external devices.
   If the reference signal is unstable, external synchronization is not possible. Subcarriers do not synchronize.

9. INPUT1/INPUT2 terminal
   XLR terminals for audio input. It can be used for microphone/line input.
   • Microphone input: Input impedance 600 Ω ±10% Microphone power (Phantom power): 48 V ±1 V Bias resistance: 6.8 Ω ±1%
   • Line input: Input impedance 10k Ω ±10%

10. LED for phantom power supply
    It is lit in blue when the phantom power is supplied.

11. MIC terminal
    Stereo 3.5 mm ( 0.14 in.) terminal for audio input. It can be used for microphone/line input.
    • Microphone input: Input impedance 1.5k Ω or higher
    Microphone power: 2.4 V ±0.2 V
    Bias resistance: 2.2 k Ω ±5%
    • Line input: Input impedance 1.5 k Ω or higher

12. RS-422 terminal
    Serial terminal (RJ-45 connector) for RS-422.
    Connect the GNDs on both ends to stabilize the voltage level of the signal.
    Use category 5e or higher STP cables. Pin number| Function
    ---|---
    1| TX-| Output (-)
    2| TX+| Output (+)
    3| RX-| Input (-)
    4| GND| –
    5| GND| –
    6| RX+| Input (+)
    7| NC| –
    8| NC| –

13. DC IN 24V terminal
    Power supply terminal for the compact power adapter

14. GND terminal
    Ground terminal of the camera.

15. Cable clamp
    Cable clamp to prevent cord disconnection.
    Pass the compact power supply cord through the clamp to prevent the cord from coming off.

Note

• The camera is not equipped with a power switch. To turn the camera on and off, insert and remove the cable of the compact power adapter connected to the “13. DC IN 24V terminal” or the PoE+ HUB connected to the “1. LAN terminal”, which supplies power.
  When both the PoE+ HUB and the compact power adapter are connected, the compact power adapter takes priority. If the compact power adapter is disconnected while both adapters are connected, power to the camera will be interrupted. In this case, power can be restored by disconnecting and reconnecting the LAN cable.

• The audio input terminals (“9. INPUT1/INPUT2 terminal”, “11. MIC terminal”) and microphones should be set using the Settings Page. Refer to the “Settings Guide” for details.

Specifications

Please refer to the ‘Specifications’ in the ‘Appendix’ of the “Settings Guide” for specifications not listed below.
Pan operation range: Horizontal ±170°
Tilt operation range: Vertical -30° – +90°
Operating Environment: Temperature: 0 – +40 (+32°F – +104°F)
Humidity: 10% – 90% (without condensation)
Storage Environment: Temperature: 0 – +40 (+32°F – +104°F)
Humidity: 10% – 90% (without condensation)
Power Consumption: PoE+ Input: Approx. 19.6 W max. (body only)
DC Input: Approx. 18.6 W max. (body only)
Class 4 (25.5 W required) for power supply devices
Dimensions (W x H x D): Approx. 200 x 269 x 208 mm (7.87 x 10.59 x 8.19 in.) (excluding protrusions)
Weight: Approx. 4.1 kg (9.04 lb.) (body only)

Country Regulations

About wireless communication
Regarding countries and regions where radio communication functions are acceptable
Since the utilization of the radio communication functions can be legally restricted by a country or region, it may not be possible to utilize out of the country or the region where the product is purchased. Canon shall not be liable for any incidents that may incur as a result of the utilization of the radio communication functions in any country or region other than where the product is purchased.
FCC NOTICE
Remote Camera, Model Name: CR-N500
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
Note: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules.
These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment.
This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the user manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense.
Do not make any changes or modifications to the equipment unless otherwise specified in the manual. If such changes or modifications should be made, you could be required to stop operation of the equipment.
Use of shielded cable is required to comply with class A limits in Subpart B of Part 15 of FCC Rules.
Model: CR-N500 (including WLAN Module Model ES202, FCC ID: AZD239 / IC: 498J-239)

This device complies with Part 15 of FCC Rules and ISED’s applicable licenceexempt RSS standard(s). Operation is subject to the following two conditions:
(1) this device may not cause interference, and
(2) this device must accept anyinterference, including interference that may cause undesired operation of this device.
This equipment complies with FCC/ISED radiation exposure limits set forth for an uncontrolled environment and meets the FCC radio frequency (RF) Exposure Guidelines and RSS-102 of the ISED radio frequency (RF)
Exposure rules. This equipment should be installed and operated keeping the radiator at least 20 cm or more away from person’s body.
This transmitter must not be co-located or operated in conjunction with any other antenna or transmitter.
FDA regulation
This product has not been evaluated by the Food and Drug Administration (FDA) for use as a medical device. When incorporated into a system with medical applications, FDA regulations may apply. Therefore, please consult your legal advisor to determine whether FDA regulations apply.

Complies with IMDA Standards DB00671

European Union regulatory notices:
Remote Camera, Model Name: CR-N500
Warning
This is a class A product. In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures.
Use of shielded network cable is required to comply with Class A limits in EN55032.
Wireless LAN Specifications
Frequency range: 2,401 MHz – 2,473 MHz
Maximum output power: 9.48 dBm
For EU
Hereby, Canon Inc., declares that the radio equipment type CR-N500 is in compliance with Directive 2014/53/EU. The full text of the EU declaration of conformity is available at the following internet address: http://www.canon- europe.com/ce-documentation
For UK
Hereby, Canon Inc., declares that the radio equipment type CR-N500 is in compliance with the relevant statutory requirements. The full text of the declaration of conformity is available at the following internet address: https://www.canon-europe.com/ce-documentation/
Only for European Union and EEA (Norway, Iceland and Liechtenstein)

**** These symbols indicate that this product is not to be disposed of with your household waste, according to the WEEE Directive (2012/19/EU), the Battery Directive (2006/66/EC) and/or national legislation implementing those Directives.
If a chemical symbol is printed beneath the symbol shown above, in accordance with the Battery Directive, this indicates that a heavy metal (Hg = Mercury,
Cd = Cadmium, Pb = Lead) is present in this battery or accumulator at a concentration above an applicable threshold specified in the Battery Directive.
This product should be handed over to a designated collection point, e.g., on an authorized one-for-one basis when you buy a new similar product or to an authorized collection site for recycling waste electrical and electronic equipment (EEE) and batteries and accumulators. Improper handling of this type of waste could have a possible impact on the environment and human health due to potentially hazardous substances that are generally associated with EEE. Your cooperation in the correct disposal of this product
will contribute to the effective usage of natural resources.
For more information about the recycling of this product, please contact your local city office, waste authority, approved scheme or your household waste disposal service or visit www.canon- europe.com/sustainability/approach/.

ANON INC.
30-2, Shimomaruko 3-chome, Ohta-ku, Tokyo 146-8501, Japan
Canon U.S.A. Inc.
One Canon Park, Melville, NY 11747, U.S.A.
Tel No. 1-800-OK-CANON (1-800-652-2666)
CANON EUROPA N.V.
Bovenkerkerweg 59, 1185 XB Amstelveen, The Netherlands

BIM-7167-000

1. Camera head
2. IR remote control receiver
3. Base
4. Air intake vent
5. Tally lamp*
6. Lens
7. STATUS indicator*
8. POWER indicator*
9. Logo plate
10. Rubber feet
11. Screw hole for fixing ceiling plate
12. Rating label
13. Screw hole for tripod
14. Air exit vent
15. Rear panel*

• Refer to the “Installation Guide/Important Information” [1/2] for details.

1. Installation procedure is explained using the ceiling mount as an example. Refer to this section as reference if necessary, for standing mount, desktop and tripod mount.
2. Pass the Camera-to-Mount Safety Wire through the slit 1  and attach it to the hook on the rear side 2.
   How to remove the wire: Remove the Camera-to-Mount Safety Wire by loosening the hook fixing screw (★) 1  and moving the wire upward and downward to release from the hook 2.

© CANON INC. 2021
Printed in Japan

References

• CE Documentation - Canon Europe
• Sustainability Approach & Initiatives - Canon Europe
• CE Documentation - Canon Europe

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