BERTAZZONI REF36FDBZPNV24 Refrigerator Instruction Manual

: June 17, 2024
: Bertazzoni

REF36FDBZPNV24 Refrigerator

REFRIGERATOR

INSTALLATION AND USE MANUAL

1. IMPORTANT INFORMATION REGARDING SAFETY AND THE ENVIRONMENT

This manual will help you to get started using
your appliance quickly and in a safe manner.

Please read this user manual carefully before
installing and using the product.
Always heed the applicable safety information.
Keep the user manual in an easily accessible
place for future use.
Please read all of the additional documents
provided with the product.
Please keep in mind that this manual may apply to
several different product models.
This manual expressly indicates the differences
between the various models.

WARNING
Risk of injury and property damage.

Note
Important information and useful tips.

The packaging materials for this product
have been manufactured from recyclable
materials in accordance with National
Environmental Regulations.

This chapter contains safety information that will
help you to prevent risks of injury or property
damage. Failure to follow these instructions shall
render any product warranty void.

1.1 General Safety

This appliance may be used by children aged
8 or older, by people who have limited physical,
sensory or mental capabilities and by people who
lack experience and information, provided that they
have been given instructions concerning the safe
use of the appliance and are supervised, and that
the risks have been eliminated. Children should not
play with the appliance. Cleaning and care should
not be performed by children unless they are
supervised by an adult.
Unplug the appliance if you encounter a
malfunction during use.
If the appliance malfunctions, it must not be
allowed to remain on until repaired by an authorized
service provider. Risk of electric shock!
Plug the appliance into a grounded socket that is
protected by a fuse and that corresponds to the value
on the product’s nameplate. The appliance should

not be plugged into a GFCI protected outlet. Have
a qualified electrician ground the appliance. Our
company cannot be held responsible for damages
resulting from a failure to use the appliance with a
grounded socket pursuant to local regulations.

Unplug the appliance
when not in use.
Never wash the
appliance by pouring,
daubing or spraying
water onto it! Risk of
electric shock!
Never touch the plug with wet hands!
Never unplug the appliance by pulling on the
cable; pull on the plug itself. Always brace one hand
against the socket panel while pulling the plug out.
Do not plug in the refrigerator if the wall socket
is loose.
Never connect your refrigerator to an energy
saving device. Such systems are harmful to your
appliance.
Make sure the appliance is unplugged during
installation, maintenance, cleaning and repairs.
Make sure to have your Authorized Service
Provider install the appliance and set up its
electrical connections. The manufacturer cannot
be held responsible for damages arising from
procedures performed by unauthorized persons.
Do not eat Popsicles or ice cubes immediately
after you take them out of the freezer compartment!
This may cause an ice burn in your mouth!
Do not touch frozen food with wet hands! It may
stick to your hands!
Do not put bottled or canned liquid beverages in
the freezer compartment. They may burst!
Never use steam or steam cleaners to clean or
defrost the refrigerator. Steam coming into contact
with the electrical components of your refrigerator
can cause short circuit or electric shock!
Do not use mechanical devices or other means to
accelerate the defrosting process; use only those
recommended by the manufacturer.
Never use refrigerator components such as the
door or drawers as means of support or as steps.
This may cause the appliance to tip over or damage
it.
Do not damage areas where refrigerant is
circulating with drilling or cutting tools. If the gas
ducts in the evaporator, the tubing extensions or
the surface coatings are punctured, the refrigerant
could blow out, causing skin irritation and eye
injuries.
Do not cover or allow any object to block the
ventilation openings in your refrigerator.
Ensure that beverages with higher alcohol content
are tightly closed and store them vertically.

1. IMPORTANT INFORMATION REGARDING SAFETY AND THE ENVIRONMENT

Do not use aerosol sprays near the appliance; this
could result in a fire or explosion!
Flammable items,products that contain flammable
gases (e.g. sprays) and explosive materials should
never be stored inside the appliance.
Do not place containers filled with liquid on top of
the appliance. Water spilling or splashing onto an
electrical component could cause electric shock or
a fire.
Do not store items that require precisely regulated
temperatures (such as vaccines, heat-sensitive
medication, materials for scientific study, etc.) in
the refrigerator.
If you are not going to use the appliance for a long
time, unplug it and remove the food from inside of
it.
If there is a blue light on the refrigerator, do not
look at this light using an optical instrument.
Exposing the appliance to rain, snow, sun or wind
is dangerous in terms of electrical safety.
If the appliance has a mechanical control system
(thermostat), wait for 5 minutes to plug the
appliance back in again after unplugging.
Do not overload the refrigerator. Objects in the
refrigerator may fall when the door is opened,
causing injury or property damage. Placing objects
on top of the appliance may give rise to a similar
hazard.
If the refrigerator has a door handle, do not use
that handle to move it. The handle might be loose.
Be careful not to place your hand or any other
body part in the moving parts of the refrigerator.
Do not place your hand or any other foreign object
into the ice machine while it is operating.

1.2 Intended Use

This product has been designed for domestic use.
It must not be used in any way other than that for
which it is intended. It is not suitable for commercial
use.
It must be used only for storing food.
The manufacturer shall not be held liable for any
damages resulting from improper use or transport.
Original spare parts will be available for 10 years
following the product’s purchase date.

1.3 Children’s Safety

If there is a lock on the door of the appliance, the
key should be kept out of reach of children.
Do not allow children to play with the product.

CAUTION
Before disposing of your old refrigerator or
freezer:
• Children may get trapped inside.
• Remove the doors.
• Leave the shelves in place to prevent
children from climbing inside the product
easily.

1.4 Compliance with the WEEE Directive

and Disposing of the Waste Product

This product conforms to the EU WEEE
Directive (2012/19/ EU). It bears a
classification symbol for waste electrical
and electronic equipment (WEEE).
This product has been manufactured
using high quality parts and materials,
which can be reused and are suitable for recycling.
Therefore, do not dispose of the product with
ordinary household waste or other waste at the
end of its service life. Take it to a collection center
for recycling electrical and electronic equipment.
Please consult your local authorities to learn about
the locations of such collection centers.

1.5 Compliance with the RoHS Directive

The unit you have purchased conforms to the EU
RoHS Directive (2011/65/EU). It does not contain
materials specified in the Directive as harmful or
prohibited.

1.6 Packaging Information

The packaging materials for this product have
been manufactured from recyclable materials
in accordance with National Environmental
Regulations. Do not dispose of the packaging
materials with ordinary household waste or other
types of waste. Take these materials to a recycling
location designated by local authorities.

CAUTION
Risk of Fire or Explosion:
• This product uses flammable refrigerant.
• Do not use mechanical devices to defrost the refrigerator.
• Do not use chemicals for cleaning.
• Do not pierce the refrigerant tubing.

• If the refrigerant tubing is pierced, it
must be repaired only by licensed service
personnel.
• Please consult the maintenance and use
manual before cleaning the product. All
safety instructions must be followed.
• Dispose of the product in accordance with
federal or local regulations.

1.7 Hydrocarbon (HC) Warning

Your product’s cooling system contains R600a.
This gas is flammable. Therefore, be careful not to
damage the cooling system or the tubing during use
or transportation. If damaged, keep the appliance
away from potential sources of ignition, which could
cause it to catch fire, and ventilate the room where
the appliance is placed.

Note
If the appliance is damaged or if you see a
gas leak, please keep away from the gas. It
may cause ice burn if it comes into contact
with the skin.

Note
The type of gas used in the product is listed
on the rating label, which is located on the
left interior wall of the refrigerator.

WARNING
Never attempt to burn the product as a
means of disposal.

1.8 For Appliances with a Water

Dispenser/Ice Machine

The operating pressure for the cold water inlet
is 25-80 psi (1.7-5.5 bars). If the water pressure
exceeds 80 psi (5.5 bars), install a pressure limiting
valve to your water supply system.
If the water supply pressure is lower than 25
psi (1.7 bar), you can use an auxiliary pump to
compensate for the low pressure.
If you do not know how to check the water
pressure, please consult a professional plumber.
If there is a risk of water jet impact during your
installation, make sure to use water jet impact
protection equipment during installation.
Please consult a professional plumber if you are
not sure if your installation involves a water jet

2. REFRIGERATOR COMPONENT LIST

Water filter (if applicable)
Door bin
Upper fridge shelves
(adjustable height)
Water dispenser
Gallon door bin (adjustable
height)
Odor filter
Crisper
Control display
«Fresco» compartment
Ice maker (if applicable)
Ice bin (if applicable)
Upper drawer
Lower drawer
Condenser

Note
The figures in this user manual are
schematic and may not match the product
exactly. If your product does not have the
parts described, the information applies to
other models.

3. DISPLAY PANEL SETUP INSTRUCTIONS

Note
The figures in this user manual are
schematic and may not match the product
exactly. If your product does not have the
parts described, the information applies to
other models.

3.1 On/Off button
Serves to switch the whole appliance On or Off.
Press the button to switch on the appliance; it will
switch on after 5 seconds. Press and hold the On/
Off button for 2 seconds to switch off.

3.2 Button for Function Selection and
for Enabling/Disabling the Child Lock
The child lock is a feature for preventing children
from changing the appliance’s settings. Press and
hold the MENU button for 3 seconds to lock/unlock
the control panel.
When the child lock is enabled, the lock symbol will
light up on the display.

3.3 Refrigerator compartment
temperature adjustment button
Press the REF. TEMP. button to adjust the
temperature within a range of between 35°F (2°C)
and 46°F (8°C). The best temperature for the fresh
food compartment is 39°F (4°C).
The Super Cool function can be activated by

continuing to press after reaching 35°F (2°C). The
“snow” symbol will light up on the display and the
function will be activated. The refrigerator will
operate at 35°F (2 ° C) for 24 hours. After that, the
function will quit automatically and the refrigerator
compartment will go back to its original temperature
setting.

NOTE: The default temperature setting is 41°F (5°C)
for the fridge compartment.

3.4 «Fresco» compartment
temperature adjustment button
Press the SPE. TEMP. button to adjust the
special fridge compartment temperature within a
range of between 30°F (-1°C) and 41°F (5°C).
NOTE: The default temperature setting is 35°F (2°
C) for the special fridge compartment.

3.5 Freezer compartment adjustment button
Press the FRE. TEMP. button to adjust the freezer
compartment temperature within a range of
between 5°F (-15°C) and -11°F (-24°C).
The Super Freeze function will be enabled if you
keep pressing the button after having reached
-11°F (-24°C). When the “snow” symbol lights up on
the display, the Super Freezer function will activate
and the freezer will operate at -11°F (-24°C) for 24
hours. After that, the function will quit automatically
and the freezer compartment will go back to its
original temperature setting.

Note
The default temperature setting for the
freezer compartment is 0°F (-18°C).

3.6. Vacation Mode
Press the MENU button until the vacation symbol
lights up, then press the SELECT button to enable
the function. When the Vacation Mode function is
enabled, the fridge temperature will be set at 62°F
(17°C) and the freezer temperature at 0°F (-18°C)
automatically. When Vacation Mode is selected, the
system will operate continuously. To deactivate
Vacation Mode, press the MENU button until the
vacation symbol lights up, then press SELECT.

Note
Do not store food in the fresh food
compartment when Vacation Mode is
enabled.

3.7. Sabbath Mode
Press the MENU button until the Sabbath Mode
symbol lights up, then press the SELECT button
to enable the function. When the Sabbath Mode
function is enabled, all lights, buzzers and display
panels will be switched off. To deactivate Sabbath
Mode, press the MENU button until the Sabbath
Mode symbol lights up, then press SELECT.

3.8. Eco Mode
Press the MENU button until the Eco Mode symbol
lights up, then press the SELECT button to enable
the function. When the Eco Mode function is
enabled, the fridge temperature will be set at 46 °F
(8 °C) and the freezer temperature at 5 °F (-15 °C)
automatically. To deactivate Eco Mode, press the
MENU button until the Eco symbol lights up, then
press SELECT.

3.9. Water Dispenser (if applicable)
Press the MENU button until the water dispenser
symbol lights up, then press the SELECT button to

enable the function. When the water dispensing
function is enabled, fresh water can be dispensed
from the dispenser fitted on the internal wall.

3.10. Ice Making (if applicable)
Press the MENU button until the ice making symbol
lights up, then press the SELECT button to enable
the function. When the ice making function is
enabled, the ice maker will operate automatically
and ice cubes will accumulate in the ice tray. Ice
production is 3.9 lbs/24 hrs.

Note
Prepare the water filter for use before
using the ice maker. After connecting the
refrigerator to a water source or after
replacing the water filter, fill and discard
two full containers of ice.

3.11. Water filter replacement (if applicable)
The water filter symbol flashes and beeps to advise
the user to replace the water filter. After replacement
is complete, press and hold the SELECT button for 5
seconds to reset. The set replacement time is 130
days.

3.12. Celsius and Fahrenheit selection
To switch between Celsius and Fahrenheit, press
the MENU button until the Celsius and Fahrenheit
selection symbol lights up. Press the SELECT button
to confirm your choice.

4. BEFORE USING THE REFRIGERATOR

4.1 Ways to Save Energy
WARNING
Connecting your refrigerator to an energy
saving system is dangerous, as this may
damage your appliance.

Do not leave the doors of your refrigerator open
for a long time.
Do not put hot food or drinks into your refrigerator.
Do not overload the refrigerator. Cooling capacity
will fall when air circulation in the refrigerator is
obstructed.
Do not place the refrigerator in direct sunlight.
Install the product at least 12” (30 cm) away from
heat sources such as kitchen ranges, ovens, heater
units and stoves and at least 2” (5 cm) away from
electric ovens.
Be sure to store your food in closed containers
inside the refrigerator.
You can remove the drawer shelf in the
freezer compartment in order to fill the freezer
compartment with the maximum amount of food.
The appliance’s provided energy consumption value
has been determined with the freezer compartment
shelf or drawer removed and with the refrigerator
filled with the maximum amount of food. There is
no harm in choosing to use a shelf or drawer based
on the shapes and sizes of the food to be frozen.
Thawing frozen foods in the fridge compartment
both saves energy and preserves the quality of the
foods.

Note
The temperature in the room where your
refrigerator is located should at least be
50°F (10°C). Operating your refrigerator in
cooler conditions is not recommended, in
terms of its efficiency.
Note
The inside of your refrigerator must be kept
perfectly clean.
Note
If two refrigerators are to be installed side
by side, there should be at least 1½” (4 cm)
distance between them.

4.2 Recommendations for the Fresh
Food Compartment

Make sure that the food does not touch the
temperature sensor in the fresh food compartment.
To allow the fresh food compartment to maintain its
ideal storage temperature, the sensor must not be
obstructed by food items.
Do not place hot foods or beverages inside the
appliance.

4.3 Initial use
Before using the appliance, make sure that all
preparations have been made according to the
instructions provided in the section “Important
Information Regarding Safety and the Environment”
and in the Installation Manual..

Clean the interior of the refrigerator as
recommended in the “Maintenance and Cleaning”
section. Before you turn on the refrigerator, make
sure that the interior is dry.
Plug the refrigerator into a grounded socket. The
interior lighting comes on when the refrigerator
door is opened.
Run the refrigerator for 6 hours before placing
any food in it and do not open its door unless it is
necessary.

Note
You will hear a noise when the compressor
starts up. The liquids and gases sealed
within the refrigeration system may also
cause noise, even if the compressor is not
running.This is quite normal.

Note
The front edges of the refrigerator may
feel warm. This is normal. These areas are
designed to be warm in order to prevent
condensation.

5. OPERATING THE APPLIANCE

5.1 Dual Cooling System
Your refrigerator is equipped with two separate
cooling systems, one for the fresh food compartment
and one for the freezer compartment.
This way the air and odor in the fresh food
compartment and the frozen food compartment do
not mix.
Thanks to these two separate cooling systems, the
cooling speed is much higher than that of other
refrigerators. Also, it allows for additional power
savings, since defrosting is performed separately.

5.2 Freezing Fresh Food

Wrap foods or place them in a covered container
before putting them in the refrigerator.
Hot foods and beverages must have cooled down
to room temperature before you put them in the
refrigerator.
The food that you want to freeze must be fresh
and in good condition.
Divide the food into portions according to your
family’s daily or meal-based consumption needs.
Pack the foods in an airtight manner to prevent
them from drying out, even if they are only going to
be stored for a short time.
Materials to be used for packaging must be tearproof
and resistant to cold, humidity, odor, oils and
acids; they must also be airtight. Moreover, they
must be well sealed and made from easy-to-use
materials that are suitable for deep freezers.
Frozen food must be used immediately after
thawing;it must never be refrozen.
Do not freeze very large amounts of food at one
time. The quality of the food is best preserved when
it is frozen right through to the core as quickly as
possible.
Placing warm food into the freezer compartment
causes the cooling system to run continuously until
the food is frozen solid.

5.3 Recommendations for Storing
Frozen Food

Frozen foods you purchase must be stored in the
conditions and at the temperature determined by
the food manufacturer.
To ensure that the high quality achieved by the
frozen food manufacturer and the food retailer is
maintained, heed the following recommendations:
1. Put packages in the freezer as quickly as
possible after purchase.
2. Make sure that packages are labeled and dated.
3. Check whether or not the “Use By” or “Best
Before” date on the packaging has passed.

5.4 Arranging the foods

Compartment Food
Freezer compartment shelves Various frozen foods (meat, fish, ice cream, vegetables, etc.)
Egg tray Eggs
Fridge compartment shelves
Food in pans, covered plates and closed containers
Door bins in the fridge compartment Small and packaged foods or beverages (milk, fruit juice, beer, etc.)
Crisper Fruit and vegetables
Special fridge compartment Delicatessen products (cheese, butter, salami, etc.)

5.5 Operating temperature

FREEZER	FRIDGE	NOTES
0°F (-18°C)	39°F (4°C)

This is the recommended normal setting.

Super Freeze| 39°F (4°C)|

Use when you wish to freeze your food in a short time. Your appliance will return to its previous mode when the process is over.

-11°F (-24°C)| 35°F (2°C)|

Use these settings if you think that your fridge compartment is not cold enough because of hot ambient conditions or frequent opening and closing of the door.

0°F (-18°C) or colder| Super Cool|

Use this function when you are putting a lot of things into the fridge compartment at once or when you need to cool your food quickly. It is recommended that you activate the Super Cool function 4-8 hours before adding the food.

Recommended Operating Temperature:
Fridge: 39°F (4°C), Freezer: 0°F (- 18°C ).

5.6 Door Bins
To remove a door bin, hold it from the bottom, lift it
and slide it out. Please see the figure.

To adjust the height of a door bin, press and hold
the buttons at the right and left sides to adjust the
bin to the desired height without having to remove
it. To remove the adjustable door bin, press and
hold the buttons, lift the bin completely and pull it
towards yourself. To reinstall the door bin, position
it in its place on the door and press the buttons to
slide it downwards. Please see the figure.

5.7 Glass Shelves
The height of the glass shelves can be adjusted
manually using the rear hangers. Holding a shelf
from the bottom, lift the front part and raise it to
an angled position; the tabs on the hangers will be
released and the glass shelf will move up and down.

To remove a shelf
– Hold the front of the shelf, then gently lift up and
slide it out.

To reinsert
– Hold the shelf at an angle so that the front is
higher than the back, then insert the top hook into
the top shelf notch you wish to use.
– Lower the front gently.
Note
To prevent breakage or scratching the
interior of the fridge, use care when
handling glass shelves.

WARNING
Glass shelves must be unloaded before
moving.
WARNING
You must wait for the glass shelves to reach
room temperature before immersing them
in water for cleaning.
WARNING
The door may not close if the door bins are
positioned at the same level as the glass
shelves. After placing the shelves, make
sure that the door can close properly.

5.8 Refrigerator Drawers

To remove a drawer
– Pull out the drawer until it stops.
– Gently unclip the front section of the drawer, then
pull it out completely.

To install a drawer
– Pull the rails as far forward as they will go.
– Align the gaps at the rear corners of the drawer
with the components located at the rear ends of
the rails.
– Push the drawer slowly down until you feel it clip
onto the rails at the front.

Note
Make sure that the components on the
right- and left-hand sides of the rails are
firmly secured when installing the drawer.

Note
Never leave vegetables in their plastic bags
in the drawer. If they are left in their plastic
bags, they will spoil in a short period of
time.

The drawers preserve the humidity of your
vegetables, allowing you to store them for a longer
time without having to keep them in their bags.
If you prefer that the vegetables not come into
contact with each other for hygienic reasons, you
can use perforated paper, foam or other similar
materials instead of plastic bags.
When positioning the vegetables in the drawers,
their specific weights should be taken into
consideration. Heavy and hard vegetables must be
placed at the bottom of the drawer and light and
soft vegetables must be kept on top.
Pears, kiwis, tomatoes, cucumbers, apricots,
peaches, broccoli, lettuce, cabbage, parsley
and spinach are fruits and vegetables that emit
ethylene gas. Do not place them in the same crisper
with other fruits and vegetables. The ethylene gas
emitted by these foods causes other fruits and
vegetables to ripen sooner and to spoil in a shorter
span of time.
Do not remove the drawer from the refrigerator
unless you must do so.

5.9 «Fresco» Compartment
This section is designed for storing foods such as
fish, meat and vegetables, as well as deli products
such as cheese and cold cuts. You can control
the temperature in this compartment in order to
preserve them better.

Note
Removal/installation procedures for the
special fridge compartment are the same
as those for the refrigerator drawers.

5.10 Freezer Drawers
The freezer compartment stores your foods at a
temperature between -11°F (-24°C) and 0°F (-18°C),
in order to maintain their freshness for a long time.

To remove the drawer
– Pull the freezer drawer open until it stops.
– Unscrew the drawer’s retaining screw and
remove it carefully.

To install the drawer
– Pull the freezer drawer open until it stops.
– Lower the crisper slowly down and screw in the
drawer’s retaining bolt.

5.11 Hinge Adjustment
When adjusting the tightness of the hinge: The
tightness of the lower and upper door hinges of the
fresh food compartment can be adjusted with the
help of a drill. Move the hinge adjustment screw to
position “1” from position “0″.

5.12 Changing the Direction of the Door
Please see the installation instructions provided
with the appliance.

6. MAINTENANCE AND CLEANING

6. Maintenance and Cleaning
The service life of the product will be extended and
frequently encountered problems will occur less
often if the product is cleaned periodically.

WARNING

Switch off the product before cleaning.

WARNING

It is recommended that you clean the

condenser every six months, using gloves.

Do not use a vacuum cleaner.

Never use gasoline, benzene or any similar
substance for cleaning purposes.
Never use any sharp or abrasive instrument, soap,
household cleaner, detergent or wax polish for
cleaning.
Dissolve one teaspoon of sodium bicarbonate in
half a liter of water. Soak a cloth in the solution
and wring it out thoroughly. Wipe the interior of the
refrigerator with this cloth and dry thoroughly.
Make sure that no water penetrates the lamp
housing or other electrical parts.
If you will not be using the refrigerator for a long
time, unplug it, remove all of the food from inside,
clean it out and leave the door ajar.
Check regularly that the door seals are clean. If not,
clean them.
Take everything out of the appliance before
removing the door and the upper fridge shelves.
Remove the door bins by pulling them up. Slide the
shelves downwards to reinstall them after cleaning.
Never use water or cleaning agents that contain
chlorine to clean the exterior surfaces or the chrome
parts of the product. Chlorine causes abrasion on
metal surfaces of this type.

6.1 Preventing Unpleasant Odors
Materials that can cause odors are not used in the
manufacturing of our refrigerators. However, odors
may be emitted by foods that are stored improperly
or if the interior surfaces of the product are not
cleaned as required.
Please heed the following tips in order to prevent
this problem:
It is important that the refrigerator be kept clean.
Food residues, spills, etc. can cause odors. For this
reason, clean your refrigerator with a solution of
sodium bicarbonate dissolved in water every 15
days. Never use detergents or soaps.
Keep your food in closed containers. Microorganisms
escaping from uncovered containers can cause

unpleasant odors.
Never keep expired or spoiled foods in your
refrigerator.

6.2. Protecting Plastic Surfaces
Do not put unsealed containers containing oils
in liquid form or meals cooked in oil into your
refrigerator, as these may damage the plastic
surfaces of your refrigerator.
If oil is spilled or smeared onto the plastic surfaces,
clean and rinse the affected areas immediately
using warm water.

6.3 Cleaning the Interior Surfaces
To clean the interior surfaces and all removable
parts, wash them with a mild solution of soap, water,
and sodium bicarbonate. Rinse and dry thoroughly.
Do not allow the water to come into contact with the
lighting equipment or control panel.

WARNING
Do not use vinegar, rubbing alcohol or any
alcohol-based cleaning agent on any of
the interior surfaces.

6.4 Stainless Steel Exterior Surfaces
Use a non-abrasive stainless-steel cleaning agent;
apply it with a soft, lint-free cloth.
For polishing, wipe the surface gently with a damp
microfiber cloth and follow with dry washleather.
Always rub in the direction of the grain of the
stainless steel.

7. TROUBLESHOOTING

7. Troubleshooting
Please review this list before calling customer
service. This will save you time and money. This
list contains frequently encountered problems that
are not the result of faulty workmanship or wear.
Your product may not have some of the features
described here.

The refrigerator is not operating
• It may not be plugged in properly.

Plug in the product properly.
• The fuse of the socket to which your refrigerator
is connected or the main fuse may have blown.
Check the fuse.

There is condensation in the fridge compartment
• The door may have been opened/closed
frequently.

Do not open/close the refrigerator door
frequently.
• The surrounding environment may be too humid.
Do not install the refrigerator in a location with
a very high level of humidity.
• Foods containing liquids may have been placed
inside the refrigerator in containers without
covers.
Do not place foods containing liquids inside the
refrigerator in unsealed containers.
• The refrigerator door may have been left ajar.
Do not keep the doors of your refrigerator open
for a long time.

The compressor is not operating

• The compressor’s thermal overload protector will
shut the compressor off in the event of a sudden
power failure or when the appliance is unplugged
then plugged back in, as the pressure of the
refrigerant in the refrigerator’s cooling system
has not yet been balanced.
• The refrigerator will start running again after
approximately 6 minutes. If, after that amount of
time has passed, the refrigerator has not started
running again, please call your Authorized Service
Provider.
• The freezer is in a defrosting cycle. >>>This is
normal for a refrigerator that performs fullautomatic
defrosting. A defrosting cycle is
performed periodically.
• The refrigerator may not be plugged in.

Make sure that the plug fits the socket.
• The temperature settings may be incorrect.
Select the correct temperature value.
• Possible power failure.
The refrigerator will start to operate normally
again once the power is restored.

The operating noise increases when the
refrigerator is running
The refrigerator’s performance may vary based on
changes in the ambient temperature. This is normal
and not a malfunction.

Vibration or noise
• The floor may not be stable or level.

If the refrigerator shakes when moved slightly,
adjust the feet to balance it. Make sure that
the floor is level and capable of bearing the
refrigerator’s weight.
• Objects placed on top of the refrigerator may
cause noise.
Remove any objects that are on the refrigerator.
There are noises coming from the refrigerator,
like liquid spilling or spraying
• Ordinary refrigerator operation involves flows
of liquid and gas. This is normal and not a
malfunction.

A whistle is heard coming from the refrigerator
• Fans are used to cool the refrigerator. This is
normal and not a malfunction.
Moisture accumulates on the interior walls of
refrigerator
• Hot and humid weather increases icing
and condensation. This is normal and not a
malfunction.
• The doors may have been opened frequently or
left ajar for a long time.

Do not open the doors frequently. Close the
doors, if open.
• The door may have been left ajar.
Close the door completely.

There is moisture accumulating on the exterior
surfaces of the refrigerator or between the doors
• The ambient air may be humid. This is quite
normal in humid weather or climates.

The condensation will disappear when the
humidity level decreases.
• Exterior condensation may occur in the section
between the refrigerator’s two doors if you
use your appliance rarely. This is normal. This
condensation will disappear with more frequent
use.

There is an unpleasant odor inside the refrigerator
• Regular cleaning may not have been performed.

Clean the inside of the refrigerator using a
sponge, lukewarm water or a solution of water
and sodium bicarbonate.
• Some containers or packaging materials can be
the source of unpleasant odors.
Use a different container or packaging materials

from a different brand.
• Food may have been placed inside the refrigerator
in uncovered containers.

Store food in closed containers. Microorganisms
escaping from uncovered containers can cause
unpleasant odors.
• Remove any expired or spoiled foods from the
refrigerator.
The door will not close
• Food packages may be preventing the door from
closing.
Relocate any packages obstructing the door.
• The refrigerator may not be standing in a stable
position on the floor.
Adjust the refrigerator’s feet as required to
ensure it is stable.
• The floor may not be level or sturdy.
Make sure that the floor is level and capable of
bearing the refrigerator’s weight.
Crispers are stuck
• Foods may be touching the ceiling of the crisper.
Rearrange the foods inside the crisper.

WARNING
If you cannot resolve the problem even by
following the instructions in this section,
consult your dealer or Authorized Service
Provider. Never attempt to repair a
malfunctioning product on your own.

8. LIMITED WARRANTY STATEMENT

Limited two-year warranty
The Warranty coverage provided by Bertazzoni SpA
(“Bertazzoni”) in this statement applies exclusively
to the original Bertazzoni appliance (“Product”) sold
to the consumer (“Purchaser”) by an authorized
Bertazzoni dealer/distributor/retailer, purchased
and installed in the United States, District of
Columbia, or Canada which has always remained
within the country of original purchase (United
States, District of Columbia, or Canada).
Warranty coverage is activated on the date of
original retail purchase of the Product and has a
duration of two(2) years.
Limited five year parts and labor warranty on
sealed system
After year two(2) through year five(5) from
original purchase date, Bertazzoni warranty
covers all parts and labor to repair or replace any
components that prove to be defective in materials
or workmanship in the sealed system. The “Sealed
System” means only the compressor, condenser,
evaporator, drier and all connecting tubing.
Warranty coverage is non-transferrable.
In the event of parts replacement or entire product
replacement, the replacement Product (or parts)
shall assume the remaining original Warranty
activated with original retail purchase document.
This Warranty shall not be extended with respect
to such replacement.
Bertazzoni SpA will repair or replace any component/
part which fails or proves defective due to
materials and/or workmanship within 2 years
from the date of original retail purchase and under
conditions of normal residential, non-commercial
use.
Repair or replacement will be free of charge,
including labor at standard rates and shipping
expenses. Purchaser is responsible for making
the Product reasonably accessible for service.
Repair service must be performed by a Bertazzoni
Authorized Service company during normal
working hours. Labor performed at overtime or
premium rates shall not be covered by Warranty.
IMPORTANT: retain proof of original purchase to
establish warranty period.
Bertazzoni’s liability on any claim of any kind, with
respect to the goods and/or services provided, shall
in no event exceed the value of the goods or service
or part thereof which gives origin to the claim.

30 Day Cosmetic warranty
Inspection of the product must be made by
Purchaser at time of delivery.
Bertazzoni warrants that the Product is free
from manufacturing defects in materials and
workmanship for a period of thirty (30) days from
date of original retail purchase of the Product.
This coverage includes:

Paint blemishes
Chips
Macroscopic finish defects
Cosmetic warranty does NOT cover:
issues resulting from incorrect transport,
handling and/or installation (i.e: dents, broken,
bowed or deformed structures or components,
shattered glass components)
slight color variations in painted/enameled
components
differences caused by natural or artificial
lighting, location or other analogous factors.
Stains/corrosion/discoloration caused by
external substances and/or environmental factors
labor costs, display, floor, B-stock, out- of-box,
“as is” appliances and demo units.
How to obtain service
To receive warranty service, the Purchaser
must contact Bertazzoni Service for problem
determination and correct service procedures.
Model number, serial number and date of original
retail purchase will be requested.

IMPORTANT: retain proof of original purchase to
establish warranty period.
If located in the USA
866 905 0010
https://us.bertazzoni.com/more/support
If located in CANADA
800 561 7265
https://ca.bertazzoni.com/more/support