ingenico AXIUM EX4000 Terminal Device User Guide

User Guide AXIUM EX4000

www.ingenico.com
13-17 rue Pagès, 92150 Suresnes – France
Banks and Acquirers International Holding, SAS / 814 767 216 RCS Nanterre

Introduction

We hope that you will be fully satisfied with your new AXIUM EX4000 terminal.
Read this guide to understand and make the best use of your terminal. It presents you the necessary information about use, installation, maintenance, safety and security recommendations.
WARRANTY/SECURITY
Use only the power supply included with the product to ensure best performance and safety. Maintenance should only be provided by Ingenico authorized technician.
Failure to comply with these instructions will void the manufacturer’s responsibility.
**** This symbol indicates an important Warning.
This symbol indicates a piece of advice.

Presentation

2.1 Contents of the box

• AXIUMEX4000 terminal
• Power adapter
• This user guide
• Ejector

WARNING
The power supply unit provided with your equipment is specially designed for INGENICO AXIUM EX4000 terminal.
Do not use any other power supply. The use of a power supply with apparently similar voltage/current characteristics may damage your terminal.
ADVICE
Keep the package. It must be re-used whenever the terminal is shipped.
2.2 Overview of AXIUM EX4000

1. Camera	2) Volume Keys

2. Power key| 4) Micro SD slot
3. SAM /SIM 2 card slot| 6) Eject hole for SIM/SAM card tray
4. SIM 1 card slot| 8) LEDs for Contactless Card
5. Speaker| 10) Flash
6. Contactless landing zone

12. LCD and touch screen	13) USB Type-C connector

13. Microphone| 15) Smart card reader
    Weight| 182g
    ---|---
    Dimension (L x W x H)| 146.8 X 75 X 13.1mm / 5.8 x 2.95 x 0.52 in
    Electrical mains network| 100-240VAC/50-60Hz Class II

2.3 Key Locations and Functions
Three physical keys on the right side of the terminal: a power button key and two volume keys.
Three virtual keys at the bottom of the 5-inch screen: Menu, Home and Back keys. 2.4 Touch Panel
The AXIUM EX4000 is equipped with touch panel that allows input via finger or with the use of a stylus.

Use of the terminal

3.1 Power on/Power off the terminal

• Power On Terminal:
  Press button for about 1s until the display is turned on.
  Power Off Terminal:

• Press and hold button for more than 2s until the display shows the following menu.

• Press .

• Battery Low:
  If the battery is empty, the terminal will automatically shut off.

• Terminal reboot:
  In the event of abnormal behavior of the terminal, press and hold the power button for 8 seconds to force the terminal to reboot.

• Screen saver mode:
  To conserve battery power, the screen may be turned off with a short press of the power button. (Approximately 0.5 seconds).

3.2 Reading cards
Magnetic stripe card

• Insert the EMV card horizontally with the metal chip facing upward.
• Leave card n this position unti the transaction is completed or prompted to remove it. Contactless card
• Bring the card firmly up to the active zone.
• Keep the card close to the reader during the transaction.
• Do not remove the card until prompted by application or the LEDs indicate that the transaction has been completed.

3.3 Usage of rear camera

• Rear camera aims at the barcode and moves EX4000 from far to near.
• A beep will sound when the barcode is successfully scanned.

3.4 USB Type-C

• USB Type-C connector is located on the left side of the terminal.
• The connector manages Host and Slave connections.
• Connector is used for the audio Jack solution.

**WARRANTY**
To prevent possible hearing damage, do not isten at high volume levels for long periods.

Installation

4.1 Recommendations
Operating conditions

(*)Excluding battery charging
Battery charging conditions

Storage conditions

4.2 Screen Protective film
Please remove the protective film from the display before usage. 4.3 Installing modules
4.3 SIM1and SAM / SIM2

WARNING
Power off the terminal before opening the SIM card tray.
ADVICE
SIM and SAM cards share the same form factor , please ensure that the cards are inserted into the correct slot for the type of card.
The SIM / SAM connectors are located on the right side of the terminal.

• Insert the ejector into the hole on the SIM card tray and push hard until the tray pops out.
• Pull out the SIM card tray and put the SIM or SAM card into the corresponding position in the tray.
• SIM1 and SAM / SIM2 are identified by the engraved marks in the tray.
• When put a SIM / SAM into slot, be sure to put the cut corner as indicated on the picture.
• Insert the SIM card tray into the terminal.

ADVICE
SAM card and SIM2 share a card slot, one terminal can only support SAM or SIM2 card, please select the correct card according to the terminal function and put it into the card slot.
4.3.2 MicroSD Memory Card
WARNING
Power off the terminal before opening the SIM card tray.
MicroSD connector is located on the right side of the terminal.

• Insert the ejector into the hole on the SIM card tray and push hard until the tray pops out.
• Pull out the SIM card tray.
• If you want to install the MicroSD card, please insert the MicroSD card according to the illustration.
• If you want to pull out the MicroSD card, please press the end of MicroSD card until the MicroSD card is popping out, then pull out the MicroSD card. ‘
• Insert the SIM card tray into the terminal.

NOTE: The temminal supports SDHC MicroSD cards up to 32GB. 4.4 Battery
4.4.1 Charging the battery

• When does the battery need to be charged?

• For safety reasons, the battery included with the terminal is not fully charged. Please charge the battery before use.

• When used daily, the terminal charges its battery each time the power adapter is connected. Charging starts automatically.

• In order to charge the battery:
  Using the power adapter

• Connect the power adapter tothe terminal USB type-C connector located on the left side of the terminal.

• Connect the power adapter to the power supply mains network.

4.5 Visual Impaired (VI) Accessory

Install
siide the accessory onto the terminal from the bottom.| Remove
siide the accessory down and away from the teminal
---|---
|

Recommendations

5.1 Safety

On airplanes

• Your terminal must be powered off.
• Non-compliance with these safety rules may result in legal action andjor a ban onlater access to cellular network services.

Explosion areas

• Some regulations restrict the use of raio equipment in chernical plants, fuel depots and any site where blasting s carried out.
• Operation near Fuel Pumps the terminal be protected by a specially fitted and certified cover enabling use in proximity to a fuel pump.

Thunderstorm weather

• According to some relevant reports, the mobile phone electromagnetic wave is good conductor of lightning.
• It is much easier to suffer lighting strike when the damp atmosphere form a magnetic conductivity, especially in open areas.
• Do ot use wireless terminals under thunderstorm weather.

Electronic health appliances

• The temminal is a radio transmitter which may interfere with health appliances, such as heaing aids, pacemaker, hospital equipment, etc.
• Your doctor or the equipment manufacturer wil be able to provide you with appropriate advice.

5.2 Security of your terminal
This device conforms to cumently applicable PCI PTS security requirements.
Upon receipt of the terminal , it is recommended to check for signs of tampering or other unauthorized modifications to the terminal. It is recommended to check the following periodically:

• The keypad s fimnly in place.
• Thereis no evidence of unusual wires that have been connectedtoany ports on your terminal or associated equipment.
• Device does not display any notifications of being in a “tampered state”.
• In this state the terminal will repeatedly flash the message “Waning Detected” and further use of the terminal will not be possible.
• If you observe the “Warning Detected” message, you should contact the terminal helpdesk immediately.

You are strongly advised to ensure that privileged access to your terminal is only granted to staff that have been independently verified as being trustworthy. The terminal must never be put in or left at a location where it could be stolen or replaced by another device.

5.3 Fixed installation
For situations where it is not possible for the user to pick up the device and shield their PIN entry . it should be installed in the following manner:

• Angled at 45 or more, so that oversight of the PIN entry from the rear of the device s not possible.
• Fitted in a swivel stand or fixed in the best possible position to prevent oversight of pin entry during use.
• There should be placement of conspicuous notices and educational material that informs the user to shield their PIN during PIN entry.
• The device must be installed so that oversight from other custormers is prevented. This may be achieved through the placement of the lanes and device, so that the customer is automatically positioned between the device keypad and other customers. Alternatively, it may be achieved by the environment in which the device is installed, so that the checkout itself shields the PIN entry process.
• The teminal is recommended for indoor use only within the aforementioned environmental ranges in Section 4 of this document.

ADVICE
Positioning of the terminal on check stand mustbein sucha way to make cardholder PIN (Personal ldentification Number) spying infeasible.
Installing device on an adjustable stand must be in such a way that consumers can swivel the terminal sideways and/or tilt it forwards/backwards to a position that makes visual observation of the PIN-entry process difficut.
Positioning of in-store security cameras such that the PIN- entry keypad is not visible.
NEVER ask the customer to divulge their PIN Code. Customers should be advised to ensure that they are not being overlooked when entering their PIN Code.

5.4 Cleaning the terminal
Good rules for proper cleaning of the terminal are:

• Unplug all wires from the terminal prior to cleaning.
• Apply soapy water or other approved cleaning product to a soft, non-abrasive cloth.
• CLEANING PRODUCT SHOULD BE APPLIED TO THE CLEANING CLOTH AND NOT DIRECTLY APPLIED OR SPRAYED TO THE TERMINAL. Failure to follow this step may result in damage to the terminal.
• Do not clean the electrical connections.
• Do not use solvents, detergents or abrasive products: Those materials might damage the plastic o electrical contacts.
• Avoid prolonged exposure of the terminal to the direct rays of the sun.
• Do not put anything other than credit cards into the siot of the smart card reader.

5.5 Transport and storage
When transporting the terminal

• Protect the terminal from snow, rain, and excessive exposure to the sun.
• Transport with care to avoid mechanical impact.
• Do ot throw the unit forcibly. Prevent the package from intrusion during transportation to avoid breakage. The product should be stored in the original packaging.
• Do not store in warehouses that also contain hamful gases, or inflammable, explosive, or corrosive chemicals.
• Do not expose to strong mechanical vibrations or strong magnetic fields.
• Packaging should be stored at least 15 cm above the ground and be kept away from heat, cold, windows, or ai inlet sources by at least 50cm.
• Follow the specific stored conditions as noted in Section 4 of this document.

Standards

CE MARKING
The CE marking indicates AXIUM EX4000 complies with the requirements of European Directive 2014/53/EU on Radio Equipment for:
The protection of the health and the safety of the user and any other person.
The protection requiements with respect to_ electromagnetic compatibility.
And comples with harmonized standards, as well as RoHS Directive 2011/65/EU and its amendment directives.
Operating Frequency Band (RF)
(GSM900: 880-915MHz (TX); 925-960MHz (RX)
DCS1800: 1710-1785MHz (TX); 1805-1880MHz (RX)
‘WCDMA B1: 1920-1980MHz (TX); 2110-2170MHz (RX)
‘WCDMA B8: 880-915MHz (TX); 925-960MHz (RX)
LTE-FDD 1920-1980MHz (TX); 2110-2170MHz (RX)
LTE-FDD B3: 1710-1785MHz (TX); 1805-1880MHz (RX)
LTE-FDD BS: 824-849MHz (TX); 869-894MHz (RX)
LTE-FDD B8: 880-915MHz (TX); 925-960MHz (RX)
LTE-TDD B38: 2570-2620MHz(TX/RX)
LTE-TDD B40: 2300-2400MHz(TX/RX)
LTE-TDD B41: 2496-2690MHz(TX/RX)
WiFi: 2412-2472MHz (TX/RX);
Bluetooth/BLE: 2402-2480MHz (TX/RX)
RF ID: 13.56MHz(TX/RX)
GPS L1 C/A, GLONASS G1, BDS B11:1559-1610MHz (RX)

Max Of Transmit Power
GSM900: 32.85dBm (GMSK);26.81dBm (8PSK)
DCS1800: 28 8cBm (GMSK);24.2dBm (8PSK)
WCDMA: 22.51dBm (B1),23.3808m(B8)
LTE: 23.4dBm(B1),23.4dBm(B3),23.8dBm(B5),23.90Bm(B8),23.20Bm(B38),
22.9dBm(B40), 23.3dBm(B41)
BT:215d8m
BLE: -515dBm
2.4G Wi 1.284Bm (802.11b), 10.37dBm (802.11g), 1013dBm (80211n20)
NFC: 15.68cBuAm@3m

Environment (WEEE, Batteries and packaging)
This product is labeled in accordance with European Directives 2012/19/EU conceming Waste Electical and Electronic Equipment (WEEE) and 2013/56/EU conceming Batteries and Accumulators. Those provisions are requiring producers and manufacturers to become liable for take-back, treatment and recycling upon end of e of equipment and batteries.
BATTERIES
If your product contains batteries they must be disposed of at appropriate collection points.
THE PRODUCT
** The crossed-out waste bin stuck on the product or ts accessories E means that the product belongs to the family of electrical and electronicequipment, and waste batteries must not be thrown away mmmm but collected separately and recycles.
Please contact your retailers for more detailed information about the compliance solution in place for disposing of your old product and used batteries.
Packaging waste mustalso be collected separately to assure a proper disposal and recycling.
In this way you can participate in the re-use and upgrading of Electrical and Electronic Equipment Waste, which can have an effect on the environment and human health.
Electrical power supply network**
The electrical outlet must meet the following crteria:

• Use electrical outlets that are near the equipment and easly accessible.

The power supply label contains eighteen symbols:

| CCC (China Compulsory Certificate) Mark
---|---
| The Regulatory Compliance Mark (RCM)
| Intemational Efficiency Marking Protocol (Energy Star Level 6)
| In door use only
| Conformite Europe enne’ or CE Mark
| Double insulation symbol
| 5 Years China RoHS symbol
| 10 Years China RoHS symbol
| BSMI (Taiwan)
| PSE Mark (Japan)
| Recycle in accordance with the waste electronic & electrical equipment directive
|  Underuriters Laboratories Inc (US Complance)
| Made from recyclable material
| Low density version of Polyethylene (LDPE)
| Chlorinated Polyethylene ( CPE)
| Risk of explosion if the battery is incorrectly replaced or is placedina fire
| Dispose of batteries at a hazardous waste collection site or recycling facility
| Direct Current

Troubleshooting

Q: The terminal cannot be started.
A: The device may be in a low energy status or an applcation running on the device may be in a defective state. Please ensure that the device is powered, and then reset the device. If this stil fails, please contact our customer service department for help.
Q: Transaction Processing Failure
A: Following reasons are likely to cause transaction faiure: damaged magnetic card or smart card SAM card, damaged card reader, improper operation of card swiping, damaged or unconnected, unconnected phone line, etc.
Tryto use more than one magnetic card to test the transaction, to confirm the failure is not caused by magnetic card.
Make sure card swiping s operated correctly.
Manually process the transaction instead of card reader. fmanual transaction works, the faiure may be caused by magnetic card reader.
Use more than one smart card to test the transaction, to confirm the failure is ot caused by smart card. Make sure the SAM card is coectly inserted into the card slot.
Checkif the SIM card is installed correctly and local wireless communication network functions or not.
If there i stil problem, please contact our customer service center.

INGENICO i a trademark of BANKS AND ACQUIRERS INTERNATIONAL HOLDING . This Document is Copyright © 2023 BANKS AND ACQUIRERS INTERNATIONAL HOLDING . BANKS AND ACQUIRERS INTERNATIONAL HOLDING retains full copyright ownership, rights and protection in al material contained in this document. The recipient can receive this document on the condition that he will keep the document confidential and will not use its contents in any form or by any means, except as agreed beforehand, without the prior written permission’ of BANKS AND ACQUIRERS INTERNATIONAL HOLDING. Moreover, nobody is authorized to place this document at the disposal of any third party without the prior written permission of BANKS AND ACQUIRERS INTERNATIONAL HOLDING.
If such permission is granted, it wil be subject to the condition that the recipient ensures that any other recipient of this document, or information contained therein, is held responsible to BANKS AND ACQUIRERS INTERNATIONAL HOLDING for the confidentiality of that information. Care has been taken to ensure that the content of this document is as accurate as possible. BANKS AND ACQUIRERS INTERNATIONAL HOLDING hoveever declines any responsibility for inaccurate, incomplete or outdated information. The contents of this document may change from time to time without prior notice, and do not create, specify, mody or replace any new or prior contractual obligations agreed upon in writing between BANKS AND ACQUIRERS INTERNATIONAL HOLDING and the user. BANKS AND ACQUIRERS INTERNATIONAL HOLDING s not responsible for any use of this device, which would be non-consistent with the present document. Al trademarks used in this document remain the property of their rightful owners”

www.ingenico.com
13-17 rue Rages, 02150 Suresnes – France.
Banks and Acqurers nternationsl Holding, SAS 814767 216 CS Narterre
Copyright© 2023 Ingenico —
Banks and Acquirers International Holding SAS
All rights reserved

References

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