ingenico LANE-3600 Smart Terminal User Guide

Lane/3600
User Guide
900048155 R11 000 01

www.ingenico.com
28/32, boulevard de Grenelle, 75015 Paris – France / (T) +33 (0)1 58 01 80 00 / (F) +33 (0)1 58 01 91 35 Ingenico ­ S.A. au capital de 53 086 309 / 317 218 758 RCS PARIS

Introduction

Thank you for choosing an Ingenico payment terminal.
We recommend you read carefully this user guide: it gives you the necessary information about safety precautions, unpacking, installation, and maintenance of your terminal

WARRANTY / SECURITY
To benefit from the guarantee-related product, and to respect the security, we ask you to use only the power supply delivered in a box with the product, entrusting the maintenance operations only to an authorized person.
Failure to comply with these instructions will void the manufacturer’s responsibility.
This symbol indicates an important Warning
This symbol indicates a piece of advice

Unpacking

According to the model, the following items are included in the packaging box (including optional accessories):

· The terminal

The box may also include the following items depending on your working configuration:

• An installation guide
• Cable (specific to connectivity requirements)
• Power supply unit
• Screws to fix the main cable and the terminal

CAUTION
** The power supply unit provided with your equipment is specially designed for it. Do not use any other power supply.
ADVICE**
Keep the packaging. It must be re-used whenever the terminal is shipped.

Recommendations

3_1 Safety
Power on/Power down – Emergency stop
To power on or power down the terminal, connect or disconnect the power supply from the electric outlet.

Power supply unit

CAUTION
**** Only use the power supply AC/DC provided with Lane/3600 or the power provided by a cash register limited power source (LPS).

Authorized power supply units

Power Supply Unit Supplier| Type| Supplier reference| Electrical characteristics| Ingenico part number
---|---|---|---|---
PHIHONG TECHNOLOGY
Co. Lt| Wallplug| PSC16E-080L6IN-R
PSC16A-080L6IN-R| 8VDC 2A
Level VI| 296199611296196003

CAUTION
Lithium battery cell
**** The terminal is fitted with a lithium battery cell which is not accessible to the user. Only a qualified technician is authorized to open the unit and change this component.
– Scrapping by heating, burning, punching, or crushing the battery may cause an explosion.
– Maintaining a battery in a very high environment temperature may cause an explosion or leakage of flammable liquid or gas.
– A battery subject to extremely low air pressure may cause an explosion or leakage of flammable liquid or gas.

Electrical power supply network
The electrical outlet must meet the following criteria:

• Must be installed near the equipment and easily accessible.
• Must meet standards and regulations in the country of use.

Explosion areas
Certain regulations restrict the use of radio equipment in chemical plants, fuel depots, and any site where blasting is carried out. You are urged to comply with these regulations.  The terminal shall be protected by a specially fitted and certified cover enabling use in proximity to a fuel pump

CAUTION
**** Excessive acoustic pressure of a headset can involve deafness

3_2 Security of your terminal (tampering attempt detection)
Your device fulfills current applicable PCI PTS security requirements.
Upon receipt of your terminal, you should check for signs of tampering with the equipment. It is strongly advised that these checks are performed regularly after receipt. You should check, for example: that the keypad is firmly in place; that there is no evidence of unusual wires that have been connected to any ports on your terminal or associated equipment, the chip card reader, or any other part of your terminal.
Such checks would provide a warning of any unauthorized modifications to your terminal, and other suspicious behavior of individuals that have access to your terminal.
Your terminal detects any “tampered state”. In this state, the terminal will repeatedly flash the message” Alert Irruption!” and further use of the terminal will not be possible. If you observe the “Alert Irruption!” message, you should contact the terminal helpdesk immediately.
You are strongly advised to ensure that privileged access to your terminal is only granted to staff that has been independently verified as being trustworthy.
The terminal must never be put in or left at a location where it could be stolen or replaced by another device.

WARNING
** If the warranty label is torn or removed, the warranty will be void.
CAUTION
** Positioning of the Lane/3600 on the check stand must be in such a way to make the cardholder’s PIN (Personal Identification Number) spying infeasible.
Installing the device on an adjustable stand must be in such a way that consumers can swivel the terminal sideways and/or tilt it forwards/backward to a position that makes visual observation of the PIN-entry process difficult.
Positioning of in-store security cameras such that the PIN-entry keypad is not visible.
NEVER ask the customer to divulge their PIN Code. Customers should be advised to ensure that they are not being overlooked when entering their PIN Code.
CAUTION
**** This equipment may not be modified, altered, or changed in any way without signed written permission from Ingenic

3_3 Main Characteristics

Operating conditions

Storage conditions

3_3_1 Power characteristics
Power supply units

The Lane/3600 can be powered in several ways:

• An external power supply unit
• By POE (Power over Ethernet) through an accessory that will provide 10VDC to the terminal
• By USB (5VDC or 12VDC)

The characteristics of each type of power supply are detailed hereafter.

Power supply unit

| 2.96E+08| 2.96E+08
---|---|---
Model Name| PSC16E-080L6IN-R| PSC16A-080L6IN-R
Weight| 160g  (5.6 oz)| 160g  (5.6 oz)
Size (l x w x h )| 74 x 35 x 46.2 mm| 74 x 35 x 46.2 mm
Class| Level VI| Level VI
Input voltage| AC 100-240V 50-60Hz| AC 100-240V 50-60Hz
Output voltage| DC 8V 2A| DC 8V 2A

WARNING
**** The power supply unit provided with your equipment is specially designed for this Ingenico terminal.
Do not use any other power supply. The use of a power supply with apparently similar voltage/current characteristics may damage your terminal.

3_4 Functional description

3_5 Installation & Connections
3_5_1 Positioning the terminal
Place the terminal with easy access to an electrical outlet. Place the terminal away from any heat source and protected it from dust, vibrations, and electromagnetic radiations  (away from video terminals, PC, or anti- shoplifting barriers …). The terminal is exclusively made for indoor use. The Lane/3600 device may be mounted on a flat surface, wall, or customer stand.
CAUTION
**** Do not place the Lane/3600 device on a PC monitor, adjacent to an electronically active security tag deactivation system, or near other sources of magnetic fields.

The Lane/3600 device must be at least 30 centimeters (12 inches) away from an electronically active type of security tag deactivation pad.
There are two types of security tag deactivation systems:

• An electronically active system sends out a powerful and potentially disruptive signal to deactivate the security tag. If the Lane/3600 device is placed too close to the system’s pad or placed above the pad, the product may not work properly.
• A passive system is a permanent magnet type that does not send out a signal. This type should not affect the Lane/3600 device.

3_5_2 Inserting SAM (Secure access module) and Micro SD

Power off the terminal before inserting the SAM
CAUTION
**** Before starting, switch off the terminal by disconnecting the power supply.

CAUTION
** Do not use any tools when installing or removing the SAM Card or Micro SD.
WARNING
** During this operation, it is necessary to be in an ESD-protected environment. As this is not very easy, it is recommended to make this operation using ESD shoes for example

3_5_3 Connecting the terminal to the host
CAUTION
**** Connecting must be made when the power supply unit is not plugged into the cable.

• Flip the terminal. There is one port on the back for power and communications.
  Connect the cable to the terminal.
  Connect the other end to the power supply unit and a Host (PC / cash register…).

• Plug the power supply into the mains.

WARNING
**** The main port at the back must not be used to connect a video cable.
Only connect cables provided by Ingenico.

Note: 2 screws can be added (M2.5 x 8) to hold the cable to the terminal.
3_5_4 Setting the Lane/3600 on the stand pole adaptor
Installing the terminal on a flat surface is not possible on the Lane/3600 as is. It is designed to be fitted on a stand pole adaptor.
The specific pattern by Ingenico is also available on the Lane/3600.

To fit the Lane/3600 to the stand pole adaptor, it only requires sliding down the Lane/3600 until a click sound:

The Lane/3600 is now ready to use:

Daily use

4_1 Card reading
4_1_1 Swiping a card

• Insert the card manually in the reader, magnetic stripe facing the main body of the terminal, and slide the card from the rear to the front in a continuous motion for best results.
  Swipe the card with constant speed, neither too slowly nor too fast, to maximize the reading efficiency and avoid annoying repetitions.

4_1_2 Inserting a smart card

• Chip cards should be inserted into your terminal as illustrated with the chip facing up and into the card reader.

4_1_3 Reading a contactless card

• Bring the card to the active zone above the contactless logo (at about 1cm).
• Keep the card close to the contactless logo during the transaction.

Your contactless terminal provides four contactless status lights located above the contactless logo.

• When a contactless transaction is started the first (left-hand) status light will be lit steadily; this indicates that the contactless is in use, but a card is not being read.
• When a contactless card is presented to the contactless active zone during a transaction the second, third, and fourth status lights will be lit in turn. The card reader is successful when all four status lights are lit and a confirmation tone can be heard.

CAUTION
**Do not stick any label onto the contactless active zone. It can decrease seriously contactless efficiency.
CAUTION
**Avoid metallic parts around the contactless area.

4_2 Audio (Option)
A speaker is available there is also an Audio jack. When a headset is plugged in, there is no more sound from the speaker

• This option is not designed to play music, but to facilitate its use by blind people.
• The jack is 3.5mm, 32 ohms impedance.

4_3 Camera (Option)
The camera is on the back side of the product. It is necessary to use a stand pole to use the Camera.

Maintenance

5_1 Cleaning
5_1_1 Cleaning of the terminal
CAUTION
**** Before making any operations or maintenance in the terminal, make sure that the power supply is disconnected.

First of all, unplug all the wires from the terminal.
Good rules for proper cleaning of the terminal are:

• Use the Ingenico Cleaning kit: http://www.ingenico.cleaningcards.com/
• Do not clean the electrical connections.
• Do not use in any case, solvents, detergents, or abrasive products: o Those materials might damage the plastic or electrical contacts.
• Avoid exposing the terminal to the direct rays of the sun.
• Do not put anything into the slot of the smart card reader

CAUTION
**** Before making any operations or maintenance in the terminal, make sure that the power supply is disconnected.

5_2 Transport and storage

• Use the original packaging for storage or return the unit.
• Disconnect all cables from the terminal during the transport.

5_3 Troubleshooting
The device is not working

• Make sure that the Lane/3600 connector is fully inserted into the back of the device.
• Restart the device.
• If you have another working Lane/3600 device, swap the devices to determine if the problem is with the device, cable, POS, or power supply.
• If the Lane/3600 device is directly connected to a host, reset the host by turning it off and back on again.

Magnetic Card Reader Does Not Work Properly

• When sliding the card through the reader, make sure that the magnetic stripe on the card is facing the Lane/3600 display screen (see Swiping a Magnetic Stripe Card).
• Swipe the card at a faster or middle steady speed.
• Inspect the magnetic stripe on the card to make sure it is not scratched or badly worn.
• The security tag deactivation system could disturb the magnetic card reader
• To determine if the problem is with the card:
  a. If your host device has a magnetic stripe reader, try swiping the card there.
  b. If you have another working Lane/3600 device, try swiping the card there.

Smart Card Reader Does Not Work Properly

• Make sure you have inserted correctly the smart card into the smart card reader and removed the card only after the transaction

WARNING
**** Changes or modifications to this device not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.

Cables

The terminal can be connected to the host in several ways, with optional cables:

• High-speed USB device
• Ethernet
• RS232

Most of the cables used with ESC and iPP ranges are compatible with the Lane/3600.
We advise checking with your reseller about their compatibility if you plan to replace an iSC480 / ISC250 / ISC
Touch 250 by a Lane/3600.
Following are some examples of accessories that can be used to connect the Lane/3600. This list is not exhaustive. Please contact your reseller for more information.

RS232 cable (optional)

USB cable (optional)
References: 296111170AC (length 2m)

USB powered 12V cable (optional)
Ethernet cable (optional)
USB 5V cable – 296100039AB (optional)

Norms & Marking

7_1 Federal Communications Commission (FCC) Statement 15.21
You are cautioned that changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.

15.105(b)
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is  encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.

15.19 (a) (3)
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:

1. This device may not cause harmful interference and
2. This device must accept any interference received, including interference that may cause undesired operation of the device.

7_2 Industry Canada (IC) Statement.

This device complies with Industry Canada license-exempt RSS standard(s). Operation is subject to the following two conditions:

1. this device may not cause interference, and
2. this device must accept any interference, including interference that may cause undesired operation of the device.

7_3 Environment (WEEE, Batteries, and Packaging)
This product is labeled in accordance with European Directives 2002/96/EC concerning Waste Electrical and Electronic Equipment (WEEE) and 2006/66/EC concerning  Batteries and Accumulators. Those provisions are requiring producers and manufacturers to become liable for take-back, treatment, and recycling upon the end of life of equipment and batteries.

The associated symbol means that WEEE and waste batteries must not be thrown away but collected separately and recycled.
Ingenico ensures that efficient collection and recycling schemes are set up for WEEE and batteries according to the local regulation of your country. Please contact your resellers for more detailed information about the compliance solution in place for disposing of your old product and used batteries.
Packaging waste must also be collected separately to assure proper disposal and recycling.
Please note that proper recycling of the electrical and electronic equipment and waste batteries will ensure the safety of human health and the environment.

7_4 Marking
Below, you will find the different symbols used on the product and its power supply.
The CE marking is the manufacturer’s declaration that the product meets the requirements of the applicable EC directives. The CE mark is a mandatory conformity marking for certain products sold within the European Economic Area (EEA).

This TÜV symbol shows consumers at a glance that a product has been examined by neutral experts and that there are no safety concerns

**** The UL mark appears on end products and complete components suitable for factory and field installation. All of the products carrying these marks are covered by our Follow-Up Services program to determine that products continue to be manufactured in compliance with UL’s safety requirements.

The RCM mark will be the only mark to indicate compliance with the Australian Communications and Media Authority’s (ACMA) regulatory arrangements for telecommunications, radio, EMC, and electromagnetic energy (EME).
The C-Tick is an identification trademark registered with the Australian Communications Media Authority (ACMA). The C-Tick mark signifies that the labeled electronic device is  compliant with applicable electromagnetic compatibility (EMC) requirements

The waste of Electrical and Electronic Equipment (WEEE) symbol indicates that when the end-user wishes to discard this product, it must be sent to separate collection facilities for recovery and recycling. By separating this product from other household-type waste, the volume of waste sent to incinerators or landfills will be reduced and natural resources will thus be conserved.

This logo indicates that the product operates with an alternative voltage. This symbol is followed by the ratings (voltage and current for instance)
**** This logo indicates that the product operates with a continuous voltage. This symbol is followed by the ratings (voltage and current for instance)

Double insulated or class 2 electrical appliances are products that have been designed in a way so as not to require a safety connection to electrical earth (These products must NOT have a safety connection to Earth).
Indoor use symbol.

“This Document is Copyright © 2016 by INGENICO Group. INGENICO retains full copyright ownership, rights, and protection in all material contained in this document.  The recipient can receive this document on the condition that he will keep the document confidential and will not use its contents in any form or by any means, except as agreed beforehand, without the prior written permission of INGENICO. Moreover, nobody is authorized to place this document at the disposal of any third party without the prior written permission of INGENICO. If such permission is granted, it will be subject to the condition that the recipient ensures that any other recipient of this document, or information contained therein, is held responsible to INGENICO for the confidentiality of that information.
Care has been taken to ensure that the content of this document is as accurate as possible. INGENICO however declines any responsibility for inaccurate, incomplete, or outdated information. The contents of this document may change from time to time without prior notice and do not create, specify, modify, or replace any new or prior contractual obligations agreed upon in writing between INGENICO and the user.
INGENICO is not responsible for any use of this device, which would be non- consistent with the present document.
All trademarks used in this document remain the property of their rightful owners.”

Your contact

Ingenico
28-32 Boulevard de Grenelle
75015 Paris
Tél. 33(0)1 58 01 80 00 – Fax 33 (0)1 58 01 91 35
www.ingenico.com
24/24 Lane/3600 / 900048155 R11 000 01
Copyright © 2014 Ingenico / All rights reserved

References

• Ingenico | Home
• Ingenico | Home

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